CHIEF LEARNING OFFICER (CLO)

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

Our client is a Government agency set-up to regulate the Deposit Insurance System (DIS) and the Takaful and Insurance Benefits Protection System (TIPS) to protect depositors and owners of takaful certificates and insurance policies in the event of a financial institution failure.

Reporting Structure

Reports to two Executive General Managers (EGMs). The CLOs corporate level is DGM.

Job Purpose

The primary responsibility of the CLO is to promote, advise and support the Corporation’s strategic direction towards becoming a learning organisation (“LO”). The CLO will work closely with the Executive Committee (“EXCO”) to align and drive the LO strategies to meet organisational aspirations, priorities, promote and institute an effective learning culture and lead change management efforts.

The CLO serves as a business partner to engage stakeholders and talents in developing capabilities and improving overall organisational performance and effectiveness. The CLO collaborates with key stakeholders across the Corporation and external partners to create and sustain a culture of learning for continuous improvement in its employees as well as processes.

Key Accountabilities

• Consult with the EXCO to recommend, develop and establish the LO framework and strategy, including a roadmap or plan for the development and implementation of key policies and practices.
• Conduct research, benchmarking and analysis on LO strategies, latest trends and industry best practices, and document key findings.
• Plan, launch, monitor and act on short term, long-range and strategic LO initiatives that are aligned with and impact the overall corporate goals and performance.
• Work closely with EXCO to identify, develop and drive effective and timely execution of the LO initiatives.
• Lead and ensure the alignment of the overall learning and development management, performance management, competency-based development, leadership, succession and career development, employee engagement survey and other related functions with the LO framework and strategy.
• Partner with stakeholders to identify learning and organisational development needs and implement and/ or recommend initiatives and deliverables to meet the needs in line with the LO framework.
• Establish external partnership with relevant parties and communities of practices with regards to LO strategies and implementation.
• Provide relevant and appropriate guidance, advisory and resources to Senior Management and  key stakeholders on LO-related matters.
• Develop and establish internal and external benchmarks that measures the impact and effectiveness of the LO programs and initiatives on the individual, divisional and organisational performance.
• Liaise with HR on related matters and processes; Competency, career and leadership development, succession planning, performance management, reward and recognition, compensation  and employee engagement.
• Work with internal and external IT specialists to design, develop, implement and monitor various learning, collaborative and knowledge-based delivery methodologies, technologies and tools to support the LO strategies.
• Promote a conducive learning environment and continuous improvement culture through effective internal communication and stakeholder partnership.
• Position the Corporation as a “Center of Excellence” (“COE”) and “Thought Leader” that uses and/or establishes industry best practice among other Deposit Insurers.

Knowledge & Skill

• Minimum ten (10) years’ of working experience, preferably 5 years with progressive responsibility in the areas of workforce development, talent management and organisational development.
• A recognised bachelor’s degree in (preferably) the Human Resources Management, Training & Development, Organisational Development, Cognitive/ Behavioural Psychology or related fields.
• Demonstrated working experience in conducting learning needs analysis, developing and executing learning and organisational development strategies and programs.
• Ability to identify and understand business strategies, problems and opportunities.
• Preferably has working experience on establishing tactical and strategic planning of initiatives that have both short-term, tactical impact, while also moving the organisation forward to a longer term strategic goals.
• Strong facilitation and coaching skills with an ability to engage participant/ team member, manage projects and maintain progress to deadlines and outcomes.
• Demonstrated ability to research, advice, consult, facilitate and/ or coach on learning delivery and evaluation methodologies, techniques and tools.
• Ability to engage with multiple stakeholders in a constructive and collaborative manner.
• Ability to interact, articulate and communicate effectively (oral and written communication) with various internal and external stakeholders to gain cooperation and support.
• Ability to act highly independently in a dynamic environment and must be self-motivated, resourceful and a team player.
• Computer literacy in MS Office is required. Preferably with Learning Management System LMS) and/ or related learning technologies experience.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted. 
• Only Malaysian Citizens will be considered for this role.   

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HR GENERALIST (SENIOR VP)

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

Reporting Structure

• Reports to The HR Director.
• Manage team of 12 including 3 VPs.

Job Responsibilities

• Work closely and proactively with the Site Head, KL and JB Management Teams and the Board (as required) on all issues related to the entities’ people strategy
• Develop, and implement a people strategy that acts as an enabler of the KL/JB business goals, and is in alignment with the broader country HR strategy; measure and report progress against the same
• Represent the HR function on all KL/JB governance and controls committees, ensuring alignment with the broader country HR function which also includes management of internal and external HR audits at the CTSM KL/JB site level
• Proactive management of the Talent agenda, ensuring a robust and diverse talent pipeline is in place and development plans are built, actioned and tracked in accordance with the broader product and country HR strategy
• Coaching of senior leaders to achieve desired outcomes
• Partner with business leaders to advise, influence and facilitate organizational structure and change, and suggest solutions to better align people resources with business strategy
• Leadership and development of the site’s Human Resources team(s) (consisting of approx. 12 employees across both locations)
• Sharing of best practices and alignment of initiatives, practices and processes across both sites and the broader country HR team
• Effective management, oversight and reporting of employee/labor relations and disciplinary processes at each site, in accordance with local policies and processes (in partnership with the Country Employee Relations Head)
• An ambassador for Bank with key external forums (MDEC/TalentCorp)
• Maintain a thorough knowledge of relevant local market related conditions and high level competitor analysis and how this impacts the sites
• Successful local management of core HR processes within each site including onboarding, compensation/year-end processes, talent, VOE/employee engagement, performance management, learning and development, risk and controls and reporting of local employee metrics/analytics
• Responsible for driving the effective implementation of global/regional initiatives such as Transformation, Execution 2.0, Values at the site level
• Actively and constructively engaged in the broader HR agenda, going above and beyond the confines of the role (e.g. Leadership program facilitator, NLAP/ILead Coach), participates in best practice transfer across the region and in transformation for the greater good of Citi

General Requirements

• Sound understanding of contemporary HR practices and tools with the ability to apply them proactively with flexibility to client groups with diverse needs
• Understanding of local regulatory and legal framework related to employment matters would be advantageous
• Ability to recognize the importance of the engagement and attrition agenda and to use platforms to proactively drive these metrics
• A role model for the Leadership Standards
• High degree of learning agility, a continuous and self-motivated learner, embraces and facilitates change
• Demonstrated ability to operate strategically, whilst being hands on as required
• Is passionate about the business, contributes actively in senior business forums, able to engage beyond the people/HR agenda
• Good knowledge of the different product/functional groups (and their associated strategies) within each site and how they connect regionally and globally including ability to work in a highly matrixed environment
• Well-developed network within local, regional HR generalist and specialist teams
• Understanding of company policies and processes and their application to local client groups
• Ability to build strong working relationships with the key senior business stakeholders
• Strong communication, influence, negotiation, interpersonal and relationship building skills, coupled with well-developed analytical, problem solving and decision making skills
• Unwavering confidentiality
• Strong initiative to act proactively and independently, whilst balancing the need for alignment and collaboration
• Ability to prioritize work to meet business and function requirements
• Results orientation and attention to detail
• Strong resilience
• Strong coaching and consultative skills
• Ability to lead 2 teams across 2 geographies in an aligned model presenting as 1 HR face

Specific Role Requirements

• Minimum 7 – 10 years experience in HR Leadership roles, ideally spanning both Generalist and specialist roles
• Tertiary qualifications preferred
• Local market knowledge and experience would be very beneficial
• HRG experience in leading a medium to large center of growth and/or shared services would be very beneficial  

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    

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HR OPERATIONS (AVP)

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

Reporting Structure

• Reports to the Site Head.
• One direct report.

Position Summary

Responsible for the development, implementation and measurement of the talent strategy, mobility, compliance, analytics, learning & development and employee engagement. This position involves proactively partnering with the various business stakeholders, regional/country partners and HRGs to support the business strategy and growth whilst driving and representing the HR agenda. Working with local authorities on Mobility related matters/initiatives.

Job Responsibilities

• Work closely and proactively with the Site Head of KL / Management Team / HRGs on all talent, compliance, mobility and engagement initiatives
• Work closely with business stakeholder to drive and meet all agreed targets for Leadership & Personal Development trainings (including introduction of Management Essentials)
• Liaise with external training service providers to design suitable programs customized for the center’s requirements
• Proactive management of the Talent agenda through periodic talent reviews with business, ensuring a robust and diverse  Talent pipeline is in place and development plans are built, actioned and tracked in accordance with the broader Country HR strategy
• Drive regional/country / global talent programs in close partnership with business to create greater visibility and get considerable share in these programs
• Successful local management of VOE/employee engagement initiatives
• Ensure Human Resources function in full alignment and compliance with all internal and external, local, regional and global laws, regulations and policies; this includes the successful management of internal and external audits
• Provide timely and accurate analytics to key stakeholders to facilitate decision making around headcount movements, attrition, hiring, gender balance, etc.
• Liaise with PWC and HRSS in providing all related allowances & submitting monthly taxation for localized foreign employees, trainers, LDP and secondees.
• Responsible for tracking on work permits for all local hybrids, expats, secondees, LDPs, short and long term assignees in centre in KL
• Maintaining collaborative and effective working relationships with local, regional and global HR partners and stakeholders – including related businesses ( HRSS, Finance, IA, and Compliance)

Key Competencies, Knowledge and Skills

• Ability to build strong working relationships with the key senior business stakeholders
• Strong communication, influence, negotiation, interpersonal and relationship building skills
• Well-developed analytical and problem solving skills
• Strong business acumen, with the ability to connect HR strategy and priorities to the current business context
• Sound understanding of contemporary HR practices and tools with the ability to apply them proactively with flexibility to client groups with diverse needs
• High degree of learning agility, a continuous and self-motivated learner, embraces and facilitates change
• Demonstrated ability to operate strategically
• Understanding of local regulatory and legal framework related to employment matters would be advantageous
• Ability to recognize the importance the Engagement and Attrition agenda and use platforms to proactively drive these matrixes
• A role model for the Leadership Standards
• Sound understanding of the detailed business strategy of the client groups serviced
• Well-developed network within local, regional HR generalist and specialist teams
• Understanding of Company policies and processes and their application to local client groups
• Unwavering Confidentiality
• Strong initiative to act proactively and independently, whilst balancing the need to for alignment and collaboration
• Ability to prioritize work to meet business and function requirements
• Ability to work within a multi-layered, matrix global environment
• Results orientation and attention to detail
• Strong resilience

Specific Role Requirements

• HR Operations experience is key.
• Minimum 8 years’ experience in talent management, learning & development or organization development, ideally spanning both Generalist and specialist roles
• Tertiary qualifications preferred
• Local market knowledge and experience would be very beneficial

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    

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SENIOR MANAGER – INTERVENTION

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company    

Our client is a Government agency set-up to regulate the Deposit Insurance System (DIS) and the Takaful and Insurance Benefits Protection System (TIPS) to protect depositors and owners of takaful certificates and insurance policies in the event of a financial institution failure.

Reporting Structure

Reports to the Deputy General Manager, Intervention and Failure, Intervention

Job Role

• Develop and implement policies and procedures relating to intervention and resolution strategies in relation to insurance companies and takaful operators;
• Support in the development of intervention and resolution strategies and tools for insurance companies and takaful operators including identifying, developing and implementing reliable processes and controls;
• Manage and coordinate numbers of designated professionals, consultants, temporary and internal staff in the development and implementation of policies, guidelines or projects;
• Develop and support training and development initiatives.

Job Requirement

• At least a Bachelor’s Degree or professional qualification in Accounting/Finance/Actuarial Science/Islamic Finance or other related disciplines;
• At least 5 years working experience in an accounting/auditing, insolvency, supervision of insurance and takaful operators and/or insurance and takaful operations related field;
• Experience and understanding of financial due diligence, insolvency, restructuring, financial modelling, acquisition/disposal of insurance companies and takaful operators will be an added advantage;
• Strong knowledge in insurance and takaful operations and products;
• Ability to demonstrate technical competence, sound professional judgment and good understanding of insurance, takaful,  insolvency and accounting issues;
• Good understanding of policies and regulatory requirements relating to insurance companies and takaful operators;
• Ability to work independently and in teams; and
• Strong analytical and problem solving skills.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Nationals will be considered for this role.

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MANAGER – INSURANCE

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company   

Our client is a Government agency set-up to regulate the Deposit Insurance System (DIS) and the Takaful and Insurance Benefits Protection System (TIPS) to protect depositors and owners of takaful certificates and insurance policies in the event of a financial institution failure.

Reporting Structure

Reports to the Deputy General Manager (Conventional), Policy and International

Job Role

The manager is primarily responsible to undertake research, analysis and review in order to facilitate the formulation or implementation of policies which may have an impact on the organisation and its member institutions, ensuring the information provided is timely and relevant. The manager is also required to contribute towards the formulation of effective positions and policies by the organisation.

Among others, the manager is also required to:

• Undertake and assist in undertaking analysis and assessments on developments which may have an impact on the organization, its mandate and its member institutions and contribute to the formulation of effective positions and policies by the organization, ensuring the information provided is timely and relevant.
• Provide and facilitate research, analytical assistance and guidance, when required, in the development or revision of corporate by-laws to meet the needs and objectives of the organisation.
• Maintain ongoing liaison with regulators and member institutions in order to ensure that regulations and guidelines under development are practical and appropriate.
• Assist in the coordination with other divisions and international associations in the activities of the organization at the international level in fostering strong relations and knowledge-sharing with other insurance guarantee schemes.

Job Requirement

Academic Qualifications:

• Degree in Accounting, Finance, Business Administration, Economics, Actuarial Studies or other relevant disciplines.

Experience:

• Preferably at least 5 years of working experience. Working experience in the area of strategic research, financial regulation/supervision or financial industry would be an added advantage.

Licenses/Certifications:

• Relevant Professional qualifications (e.g. MICPA, ACCA, CIMA, ICAEW, CFA, AIA/AFA, CAA) would be an added advantage.

Others:

• Well-versed with the insurance industry and financial policy developments locally and globally;
• Demonstrate technical competency, sound professional judgment and strong understanding of financial industry issues;
• Knowledge of financial industry frameworks and the relevant Acts;
• Strong research orientation with flair of writing;
• Fun, self-driven and inquisitive.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Citizens will be considered for this role.

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HR GENERALIST

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

Our client is a well-reputed international player in financial services sector and has a strong footprint in the Malaysian market.

Principal Responsibilities

• Provide comprehensive Human Resources support
• As an effective business partner, work closely with the business head/s and their management teams to understand, anticipate and provide solutions on people matters
• Be the first contact point to business (managers and employees) to provide full spectrum of HR functions covering headcount planning, compensation & benefits, performance management, learning & development, employee engagement and employee relations
• Play an important role in attracting the `right’ talent internally from other businesses/countries and externally
• Develop market intelligence to strategically advice business managers
• Identify and retain existing talent
• On-going engagement with the client population to ensure effective HR support and coverage
• Develop and implement appropriate communication processes and interventions on an on-going basis
• Work closely with the Employee Relation team on all union and employee relations matters
• Work proactively with businesses in people development, performance management, retention and succession planning to ensure success of business initiatives
• Influence compensation and benefits strategy and policy; ensure it is appropriately implemented across the business. Partner with compensation specialist team to lead an efficient and co-ordinate annual year-end compensation process for the business
• Implement all globally and regionally driven HR policies and programs while ensuring that all implications to business in local context are fully addressed
• Assist Senior HR Generalist to manage day-to-day HR function

Requirements

• Candidate must possess at least a bachelor’s degree in Human Resources/Psychology/Finance/Banking/Economics or equivalent with a minimum of 8 years relevant experience
• Good knowledge of HR practices
• Experience in working closely and influencing key decisions with senior management team
• Strong influence and relationship skills
• Function as internal consultant to client managers and employees
• Proven capability in delivering HR strategy, policy and plans in alignment with business needs
• Expertise in talent assessment and development
• Proven track record of turning concept and theory into pragmatic, deliverable solutions
• Dynamic, resourceful, able to balance multiple priorities and get things done
• Strong assessment skills, good decision making skills, and sound judgment
• Displays genuine passion for people and able to work with people from different levels
• Good communication and interpersonal skills

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Citizens will be considered for this role.

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MANAGER, COMPANY SECRETARY

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

Our client is a large local Financial Institution and a well-regarded brand in Malaysia.

Reporting Line

• Reports into VP Company Secretary

Principal Responsibilities

• Organizing, preparing agendas for and taking minutes of board meetings and annual general meetings (AGMs);
• Maintaining statutory books, including registers of members, directors and secretaries;
• Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant company stakeholders;
• Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action;

 Requirements

• Candidate must possess at least a Professional Certificate in Secretarial or ICSA equivalent.
• At least 8-10 year(s) of working experience in the financial services industry.
• Familiar with the Main Board Listing Requirements of Bursa Malaysia.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Citizens will be considered for this role.

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TRADE SALES MANAGER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company

Our client is a well-reputed international player in financial services sector and has a strong footprint in the Malaysian market.

Principal Responsibilities

The role holder is responsible for generating sales through New to bank. They find and assess an opportunity within the marketplace and match the solution within the Trade offering that meets specific needs.

They will develop new revenue streams by actively identifying new customers and selling innovative Trade solutions maximizing commercial profitability. This will include responsibility for pricing to ensure that the threshold returns are met, reviewing and negotiating the full range of Trade services together with effecting any cost reduction initiatives required by the Group.

They will understand the risk profile of relevant products and clients and act as the sales representative on opportunities with key clients and/or deals.  At all times they will follow best practices in lending and risk policies ensuring that this remains in line with economic and market practices.

• Maximises revenue growth through business development
• Develop effective strategies for winning new clients in order to generate new income for the Group. Identify new sales opportunities in the form of new to bank or new to Trade  alongside Relationship Managers
• Manage pipeline of new customers and follow end to end sales process as defined by Business Development Transformation
• Work closely with sales colleagues to promote awareness of Trade products, strategies and competitor information amongst the RM and other strategic business communities.
• Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect customers and the Bank and guide customers on such issues as and when it arises.
• Execute a robust sales plan to target new customers including effective closure of pipeline deals to capture revenue
• Support development, direction and delivery of strategic initiatives through e.g.: detailed call reports, meetings attended, monitoring and management of deal pipelines, Trade modules etc. and the quality of solutions and presentations
• Maintain and enhance the image of Group through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events.
• Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions and to the overall direction of Trade regional and global business.
• Demonstrating excellence in sales and following end to end sales process as defined internally
• Ensure compliance monitoring is in place in accordance with Group and regulatory standards
• Ensure all sales activity documentation is complete to provide performance tracking and targeting future sales efforts
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements

Requirements

• 5 to 7 years of similar working experience
• Extensive knowledge of global trade finance, services, products and techniques.
• Extensive knowledge of the market & market trends, competitive environment and regulatory environment.
• Detailed knowledge of Trade back and front office area
• Detailed knowledge of Credit & Risk including techniques to mitigate risk
• Broad knowledge of Group companies and product ranges
• Sales & Client Management experience at a senior level including dealing with senior executives plus proven sales record
• Proven ability in identifying and meeting customer needs through matching a broad range of  products and services
• Strong credit assessment skills, particularly with regards to more complex and structured facilities with an international dimension
• Proven ability to deliver creative and flexible customer solutions.
• Ability to understand customer’s business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organisation skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical skills
• Bachelor’s Degree / Trade related industry qualifications

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.
• Only Malaysian Citizens will be considered for this role.    

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GENERAL MANAGER, CORPORATE PLANNING

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

Our client is entrusted with the task of providing sewerage services, operating and maintaining public sewerage systems in Malaysia. Spanning across the country, our client have 19 unit offices divided into the north, south, central and eastern regions. Our client continuously strives to ensure that Malaysians today and in the future will be able to enjoy a clean and healthy environment through a proper water treatment and well-maintained sewerage system.

REPORTING STRUCTURE

Reports directly to the CEO

MAJOR RESPONSIBILITIES

• To manage and direct corporate planning activities for the Group in line with overall objectives, mission and vision;
• Participate in business evaluation for any corporate ventures, market and feasibility studies, business proposals, negotiations, JV agreements, shareholders agreements and operational agreements;
• Develop long and short-term business strategies and translating the key strategies into long terms and short term detailed action plans in alignment to the vision and objectives of the Company;
• Conduct market research, benchmarking for industry and competitor analysis to facilitate business planning and strategy formulation process;
• Actively participate in timely review of business and operational performance and analyze business issues to help improve business performance.

QUALIFICATIONS

• Candidate must possess at least a recognized degree in Business Studies/ Management / Accounting /Finance or equivalent.
• A minimum of eighteen (18) years of relevant working experience in strategic business planning and/or corporate finance in both government and private sector.
• An MBA will be an added advantage.
• Exceptional planning, analytical, writing, presentation and communication skills.
• Creative and resourceful as well as able to function both independently and as an effective team player.
• Must function well under pressure and able to meet tight deadlines.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Citizens will be considered for this role.

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AVP CONSUMER BANK LEADERS PROGRAMME

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY & ROLE

Our client is a well-reputed international player in financial services sector and has a strong footprint in the Malaysian market. They are now seeking to hire a select few talented individuals to join their Consumer Bank Leaders Programme in Malaysia. Candidates will be hired at AVP level.

THE PROGRAM

The Consumer Leaders Program is designed for professionals in banking or financial institutions who aspire to be the leaders of the banks fast growing consumer business. The 24-months program is supervised by experienced mentors and offers candidates development opportunities through real world on the job assignments and exposures to the franchise’s diverse consumer business in Malaysia, integral to provide holistic valuable experience and skills to be successful leaders. During this period candidates will be functionally rotated to gain maximum exposure (9 months Sales role, 9 months Product role, and 6 months Risk/Control role).

THE PROGRAMME AT A GLANCE

• 24-months programme positions candidates on an accelerated development map with three (3) rotations in key business areas, working on complex yet fulfilling stretch assignments to provide real-world experience of consumer business landscape
• Post successful completion of the program, opportunity to take on key leadership/management roles
• Key components of the programme
• Development program customised by individuals
• Accelerated growth/career trajectory
• Visibility and networking opportunities with country and regional seniors
• Mentoring by prominent and successful country and regional seniors
• Competitive and differentiated rewards and recognition plans

PROGRAM REQUIREMENTS

• 5 to 7 years experience in Sales, Marketing, Business Management, Business Development or Product Management experience with strong performance track record
• Post grad qualification
• Has desire to work locally, and in parallel are internationally mobile, and can easily adapt to different intercultural environments
• Meets Banks Leadership standards

KEY COMPETENCIES

• Strong Business Acumen & Analytical Skills
• Forward and Critical Thinking
• Dynamic and Innovative
• Willing to take calculated risk
• Leads Change

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted. 
• Only Malaysian Citizens will be considered for this role. 

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VP, PRODUCT MANAGER – SECURITIES & FUND SERVICES (SFS)

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY & ROLE   

Our client is a major global bank with a strong foot-print in Malaysia. They are now seeking a Product Manager. This is a senior appointment at Vice President Level and reports directly into The Country Head of Securities and Fund Services.

The product areas to be covered are; Custody & Clearing (Equities & OTC), Fund Services, and Back office Outsourcing. The role will have revenue targets for the business but no sales targets. This is not a sales function but a product management role.

PRIMARY RESPONSIBILITIES

The Product Manager SFS is responsible for driving key product initiatives, developing opportunities and maintain close dialogue with clients and regulators for short and long term revenue potential. Principal Responsibilities can be categorized into three segments;

A. Product Development

• Develop business strategy in line with regional and global strategy
• Product positioning & commercialization, articulate the value proposition
• Understand client needs, compile competitor products/features analysis
• Provide regular updates on market developments

B. Financial Management

• Budget and track monthly financial performance
• Track deal pipelines, pricing, key metrics and analyze trends
• Promote cross-selling across products

C. Market Advocacy

• Lobby regulators on behalf of clients/Bank to clarify/resolve issues
• Monitor changes and developments that have an impact on the business
• Be a known figure in the industry with access to regulators and industry bodies

REQUIREMENTS

• Experience / Education: Diploma/degree in Business/Finance. Understanding of securities products and attributes, custodian procedures and standards. Financial management and statistical skills (budgeting and monthly MIS). More than 5 years relevant industry experience.
• Key Performance Indicator: Revenue, expense and pipeline management, client attrition, number of Market Watches issued with information quality threshold, industry awards, past due PAPs
• Personality and Experience: Ability to influence and leverage relationship with others, effective communication skills (written and oral English).

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    
• Only Malaysian Citizens will be considered for this role. 

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GROUP CHIEF FINANCIAL OFFICER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

The Company & Role   

Our client is a reputable player in the building materials industry. They have manufacturing operations in Asia and Europe. Their products are being marketed in close to 100 countries and they are growing to become a regional multinational.

They are now seeking a Group CFO to spearhead the financial functions. The role reports into Group CEO at their headquarters in Malaysia.This is a key senior position and the successful candidate would have the opportunity to be considered for top management position within the group.

DUTIES AND RESPONSIBILITIES

1. Responsible for the development and implementation of financial strategies and plans to achieve the group business objectives.
2. Operationally responsible for the group financial and management accounting, treasury, banking, financing, IT, credit control, collection both internal and internal reporting.
3. Review and monitor all divisional and subsidiaries performance reports and develop strategies and plans to overcome challenges. Report and discuss such matter with Group CEO and divisional heads for better management.
4. Responsible for the group budgeting.
5. Develop and enforce policies and procedures to achieve efficient controls and  risks management . Implement operational best practices.
6. Liaison with external auditors and ensure compliance with regulations and rules.
7. Preparation of Board Papers and other forms of communication with Board members and other stakeholders.
8. Conduct feasibility study on prospective business and projects and making recommendations to the CEO.
9. Responsible for training and upgrade of skills and knowledge of the group finance teams.

 POSITION REQUIREMENTS

• Proven leadership and management skills.

• A qualified accountant with MNC experience with a proven track record in financial management.

• The candidate should at least be 35 years old and display drive, ambition and passion.

• Hands on and willing to learn about the business and possess sound business acumen

• Possess leadership qualities and able to communicate with people at all level.

• Good command of English.  Strong advantage for candidates that can also communicate in Bahasa Malay/Indonesia and Mandarin and/or Cantonese.

• High level of integrity, commitment and a good team player.

• Able to participate effectively in decision making process.

• Proactive, resourceful and open-minded to learn and innovate.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.    

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RELATIONSHIP MANAGER, CORPORATE BANKING (VP)

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

REPORTING STRUCTURE

Reports to the Director, Local Corporation

POSITION OBJECTIVE

• Experienced Relationship Manager who is responsible and able to manage large local corporations and GLCs (past experience of those sectors is necessary).
• Ability to cross-sell Group products, with a focus on flow services such as Cash Management, Trade Services, FX, Derivatives and other core products (Loan Syndications, M&A etc.).

PRINCIPAL RESPONSIBILITIES

• Handle a portfolio of accounts covering large local corporations and GLCs.
• Acquisition of new target relationships. Accountable for the holistic ownership of the customer relationship.
• To cross-sell all the products of the bank such cash management, trade finance, structured trade products, foreign exchange, loans and Bank Guarantee.
• To process credit proposals/credit reviews for both approved elsewhere and locally approved names.
• Negotiate interest rates, fees, commissions and service charge with customers to maximise income/profitability.
• Develop an in-depth understanding of the customers and their needs (both financial and non-financial) within the Banking marketplace.
• Maintain close and regular contact with all customers in their portfolio. Understand customer business needs and make pro-active suggestions to help customers achieve their own business objectives.
• To ensure positive and satisfactory client experience and high Voice of Client’s score.

REQUIREMENTS

• Must have significant experience with Large Local Corporations and/or GLCs.
• Potential candidates will currently be working in a Corporate Banking Relationship Manager role or in a Rating Agency.
• A good sense of Credit and Sales skills are essential to be successful in this role.
• Highly developed interpersonal, negotiation and networking skills in a sales environment.
• Proven risk assessment, monitoring and control skills in a broad range of customer situations.
• In-depth knowledge of the full range of Banking products and funding solutions.
• In-depth knowledge of credit processes and policy.
• Appreciation of macro-economic and financial outlook with strong understanding of banking sector activity.
• Experience of analysing financial information and identifying/structuring appropriate solutions.
• Good in oral and written English.
• Computer literate

 PERSONALITY AND EXPERIENCE

• Mature and independent. Have strong initiative and drive
• Team player with leadership qualities.
• Positive attitude and able to work under pressure
• Significant experience in handling corporate relationships with at very least 7-10 years relevant experience.

KEY PERFORMANCE INDICATOR

• Revenue growth targets
• Acquisition targets
• Satisfactory client feedback
• No audit issues
• Credit compliance

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted. 

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GSC RELATIONSHIP MANAGER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

FUNCTIONS & RESPONSIBILITIES

• Handle a portfolio of accounts covering mid size and larger MNCs
• Acquisition of new target global relationships
• To cross-sell all the products of the bank such cash management, trade finance, structured trade products, foreign exchange, loans and Bank Guarantee.
• To process credit proposals/credit reviews for both approved elsewhere and locally approved names.
• Accountable for the holistic ownership of the customer relationship, including KYC/CADD Negotiate interest rates, fees, commissions and service charge with customers to maximise income/profitability.
• Develop an in-depth understanding of the customers and their needs (both financial and non-financial) within the Banking marketplace.
• Maintain close and regular contact with all customers in their portfolio.
• Understand customer business needs and make pro-active suggestions to help customers achieve their own business objectives.
• To ensure positive and satisfactory client experience and high Voice of Client’s score.

QUALIFICATIONS

•  Highly developed interpersonal, negotiation and networking skills in a sales environment.
• Outstanding customer relationship skills.
• Proven risk assessment, monitoring and control skills in a broad range of customer situations. In-depth knowledge of the full range of Banking products and funding solutions.
• In-depth knowledge of credit processes and policy.
• Appreciation of macro-economic and financial outlook with strong understanding of Banking sector activity.
• Experience of analysing financial information and identifying/structuring appropriate solutions.
• Good in oral and written English.
• Able to speak Mandarin is an added advantage Computer literate

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

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GLOBAL MARKETS APAC BUSINESS UNIT MANAGER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

FUNCTIONS & RESPONSIBILITIES

Financial Reporting

• Responsibility for all business financial and management reporting to Global Markets Asia Pacific Regional Finance team
• Analysis and review of expenses in order to establish sound control cost processes; control direct expenses and monitor allocated expenses
• Liaison with country product control in order to ensure reconciliation of front office revenue estimates with PCG P/L reports; congruence of month end front office estimates with PCG reported P/L
• Liaison with Country Business Planning and Analysis in order to ensure completeness and timeliness of MIS items to be included in financial reports; coordinate OUC mappings into Global Markets product hierarchies to ensure consistency of reporting
• Responsibility for the annual budget process; monitor adherence to budgets and performs timely variance analysis for review

Control & Compliance

• Implementation of policies as directed by regional and country control groups and ensuring business adherence to these policies for both internal and external regulatory purposes
• Arranging and tracking training relevant to licensing and registration obligations
• Oversight of Information Security awareness and training as the Business Information Security Officer (BISO), including implementation of policies and ensuring business adherence to these policies (e.g. secure work place)
• Coordination of quarterly Risk and Control Self Assessment (RCSA) testing for all global markets businesses; coordination also extends to product control and market risk for items such as warehouse reviews and to conducting testing of local Equities businesses as directed by the Regional Business Risk & Control team.
• Overall responsibility for coordination and testing of continuity of business plans
• Coordination of interaction with ARR or regulatory audits; including preparation of deliverables for all global markets Asia Pacific audits in the country (including equities); coordinating responses for global markets Asia Pacific related reviews
• Review of operational losses and verifying implementation of corrective action to address control gaps where applicable

Technology Support

• Coordination of front office system implementation projects for the business
• Coordination of dealing room technology requirements and support

General

• Responsibility for all areas of General Administration including Premises & Space Allocations; Procurement and Office Supplies
• Routine review of Business office procedures and practices to ensure that Business operations are in line with best practices in region (e.g., ensuring product programs are adopted appropriately or renewed as per schedule)
• Review and oversee the control procedures (in coordination with PCG, TROPS and MRM) for trading desk to ensure P&L and position are captured accurately for internal and external reporting purposes

QUALIFICATIONS

• Posses a bachelor’s degree with a minimum 10 years working experience in a similar role or equivalent
• Preferably candidate from audit, controls or compliance background

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

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DEVELOPMENT & PROGRAMS DIRECTOR

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

Our client is a leading Chamber of Commerce representing over 350 companies doing business in Malaysia.  They focus on building relationships between business and government, sharing business insight, and providing opportunities for networking and brand-building.

Their Junior Achievement Malaysia is a youth entrepreneurship organization developed and run by the chamber, reaching 2,000 young Malaysians each year through financial literacy and entrepreneurship programs. It is a member of Junior Achievement Worldwide, the world’s largest Youth development program.

We are now seeking a Development and Programs Director the spearhead this program.

FUNCTIONS & RESPONSIBILITIES

• Building grant base and increasing programming
• Building visibility and improving public relations
• Grant application and reporting
• Help develop and oversee financials
• Build and maintain relationship with Junior Achievement Worldwide organization
• Build and maintain relationship with Donors
• Oversee 2 staff who administer programs
• Work with other departments of the chambers on major events
• Work closely with Junior Achievement Board of Directors

REQUIREMENTS

Ideal candidate would have 5-10 years experience in corporate social responsibility (CSR), NGOs, MNCs, or working with youth, including some experience in management and development (fundraising).  This role is expected to increase in scope as the Junior Achievement Malaysia organization grows, and to become a primary role in running the organization. Some important criteria would be

• Fluency in English. Must be articulate and able to close deals in a polished manner.  Fundraising is an important part of the job role.
• Mature and professional and ability to deal with senior level decision makers in Government and Corporate.
• Independent with ability to lead a team.
• A passion to succeed.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted. 
• Only Malaysian Citizens will be considered for this role.   

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AVP, SITE ACADEMY LEAD

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

ROLE PURPOSE

The Site Academy Lead role is a critical role in the overall GR / GLT Learning structure. The job holder is responsible for driving the overall Learning Strategy articulated for the Learning function at large. To achieve that, the job holder will work closely with the HR Business Partners on site, the Centre Manager,  LTROD colleagues  and vendors to enable the execution of the Learning strategy in the most effective and seamless manner.  The job holder is expected to have a good understanding of the curriculum and offerings from the Group Solution Center and Academies. The key is to leverage on the information and utilize the available frameworks to drive Learning Needs Analysis, Demand Planning and manage the ongoing Learning requirements on site.

Consulting, Analytical and Relationship Management skills will be critical as the incumbent is expected to work closely with key stakeholders to identify the business needs, aligning the solutions to the business needs whilst pursuing the broader Learning agenda. The job holder is expected to bring to the table specialist Learning knowledge, customer centricity and issue resolution.

The job holder will be responsible for leading a team of Learning specialists as required and provide them with Leadership, Strategic direction, required information, tools and techniques for them to be able to deliver.

REPORTING STRUCTURE

• Reports directly to the Country Academy Lead SEA
• Role has 4 Direct Reports 

PRINCIPAL ACCOUNTABILITIES: KEY ACTIVITIES AND DECISION MAKING AREAS

Impact on the Business/Function

• Has a good understanding of the external environment and the relevant businesses current and strategic agenda and vigorously ensures that the Learning strategy is fully aligned to that.
• Ensures the GR / GLT Learning strategy of Core and Electives is fully implemented and executed in an effective manner. Streamline activities as much as possible to derive better results.
• Repositions the Learning function by ensuring Learning architecture is linked more closely with the site business needs.
• Effectively and objectively measure learning solutions together with the Solution Center specialists to enable the delivery of commercial, compliant, and business-relevant learning content cost effectively and in a timely manner.
• Be seen as influential, credible and persuasive in terms of aligning the Learning agenda with the needs of stakeholders.
• Drives all communication within the Center with respect to Curriculum and offerings of HTS Academy and Global Functions Academies.
• Is fully aware of the Group frameworks and offerings and able to educate the stakeholders where required.

Customers / Stakeholders

• Draw on the Learning Curriculum architecture and prioritize against business needs.
• Work well with  business stakeholders , HRG and LTROD Colleagues
• In case any local initiatives that need to be driven, ensure these are commercially viable and align well into the broader agenda.
• Drive and monitor the development and delivery of all learning solutions to ensure quality and standards are maintained at all times for all target level audiences.
• Ensure facilitation of workshops and training programmes for specific employee levels as and when required and appropriate.
• Demonstrate a positive “can do” attitude evidenced by observation and feedback.

Leadership & Teamwork

• Interact with Businesses to understand overarching issue and leverage ideas.
• Effectively lead, influence and communicate functional expertise to stakeholders to pursue meaningful discussions.
• Provide strategic guidance and direction to the team of Learning Specialists.
• Take on a consulting approach; meet the stakeholders on a periodic basis to provide guidance and support.
• Work closely with Academy Head, Solution Centre Lead and Country Academy Leads for alignment and understanding of the HTS Academy priorities and initiatives  alongside the Solution Centre offerings
• Effectively manage headcount and resources within budget
• Support the performance management process to measure performance levels of the Learning team
• Coach, develop, motivate and mentor team members to help and support them in achieving the objectives.

Operational Effectiveness & Control

• Be aware of the Operational Risk scenarios associated with the role and act in a manner that takes account of operational risk consideration.
• Maintain HSBC internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understand, follow and demonstrate compliance with all relevant internal & external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically internal controls and any compliance policy including, inter alia, the Group Compliance policy.
• Define and implement robust measures to track the effectiveness of Learning products and processes.
• Leverage Group vendor relationships for regional or business line activities. 

KNOWLEDGE & EXPERIENCE / QUALIFICATIONS

Critical Imperatives

• Wide subject matter expertise, with an exceptional ability to work across Global Functions and HTS teams
• Knowledge of the different management and leadership methodologies is a key requirement / preference
• Proven experience in leading and managing a department or a team is essential
• Commitment and focus to delivery against stated goals and objectives
• Experience of working in a matrix led environment and accustomed to bridging gaps between disparate organizational structures and cultures
• Strong influencer and negotiator with good stakeholder management skills
• Balance of diplomacy and firmness – ability to show good judgment when escalating or dealing with escalations
• Performance driven and results-oriented
• Sound time management, organization skills and ability to prioritize competing demands in constantly changing environment
• Committed to working in a diverse and equal opportunities environment
• Functional expertise – a successful track record in delivering a suite of  Learning programmes

Desired

• Relevant education, or equivalent industry/functional experience in Learning and Development / Training
• Computer literate and proficient with MS applications e.g. MS Excel, MS Word, MS PowerPoint, Lotus Notes
• Knowledge and awareness of active industry leadership organizations and associations

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted. 
• Only Malaysian Citizens will be considered for this role.   

View all posts filed under Featured Jobs »

BUSINESS ANALYST

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Role Purpose

GCD Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the Business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and track ing and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation ofthe change ‘product, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analyzing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.

 Reporting Structure

• Reports directly to the Senior Business Analyst

Principal Accountabilities: Key activities and decision making areas

Value Creation

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
• Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
• Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance

• Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Manages requirements traceability through design and delivery
• Utilises financial skills to develop a high level business case, considering investment and high level benefits
• Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manages the change audience through the commitment curve with communications, training and development
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
• Supports project or programme resourcing activities
• Allocates tasks and objectives to other analysts on a project or programme

Capability and People Development

• Promotes pace and energy within the team and leads by example
• Understands differences between people as an opportunity to learn from varied viewpoints
• Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved
• Supports others design efforts where they have relevant experience and operates in a collaborative manner
• Organises team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
• Builds professional relationships and networks with people in or outside the team as part of day-to-day work
• Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)
• Manages a team and the performance of individuals against performance objectives and project or programme plan

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

• Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
• A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
• Outstanding understanding of Group structures, processes and objectives
• Very strong knowledge of the external environment – regulatory, political, competitors etc.
• Basic Business reengineering knowledge
• Business analysis, requirements gathering and design techniques
• Change management and implementation management techniques and approaches

Experience

• Proven track record as an outstanding analyst,consultant and/or project manager
• Overall financial services industry knowledge with specific functional expertise
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects .
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).
• Effective communication, inter-personal and negotiating skills
• Excellent decision making and problem solving ability
• Sound judgmental skills to identify and resolve problems
• Experience of managing resources using appropriate communication, delegation and planning skills
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and business sponsors

Capabilities

• Business Analysis & Design
• Achieving Excellence
• Delivery at Pace
• Impactful communication
• Business Case and Benefits Realisation
• Change and Implementation Management
• Planning and Plan Management
• Stakeholder Management
• Problem Solving and Critical Thinking
• Collaboration
• Commerciality
• Process Re-engineering
• Resource and Team Management
• Consultancy

Qualifications and Accreditations

• Certified Business Analysis Professional (CBAP) – Expected to work towards qualification
• Lean Six Sigma Green Belt
• Degree in Business Information Systems or a related field – Differentiator Degree in business administration / management / economics, engineering and science – Differentiator

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;  careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

ANALYST

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Role Purpose

Global Change Delivery Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes

Reporting Structure

• Reports directly to the Senior Business Analyst,  Programme Manager

Principal Accountabilities: Key activities and decision making areas

Value Creation

• Works well with others and puts self in others shoes to gain a greater understanding of their point of view
• Maintains personal and professional development – upgrades professional knowledge, skills, experience and accreditation; acts as a good team member
• Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt
• Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
• Solves problems systematically, logically and independently and where appropriate involving supervisors
• Shapes basic ideas, makes suggestions in regards to potential quick wins
• Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis – gathering current state data (operations, financial etc) and identifying improvement opportunities

Operational Performance

• Gathers and details business requirements, supporting prioritisation and traceability
•  Designs parts of a solution based on the business requirements
• Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/ sequencing of change activities)
• Supports change journey planning and highlights any risks and issues
• Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)
• Prepares and delivers change communications and training to change audiences
• Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods
• Supports re-engineering delivery and implementation activities
• Supports the production of business case

Capability and People Development

• Understands the importance of connecting effectively with others to achieve their own and team goals
• Builds professional relationships within work area and utilises this to learn from others and re-use existing GCD knowledge and material
• Maintains personal and professional development- upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus
• Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others
• Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
• Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively
• Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

• Awareness of Global Change Delivery Business Transformation Frameworks and best practice techniques
• Awareness of the purpose, values, culture and fundamentals of Global Change Delivery
• An understanding of Group structures, processes and objectives
• Some knowledge of process improvement or requirements gathering techniques
• Demonstrated ability to build and maintain effective relationships

Experience

• Overall financial services industry knowledge with specific functional expertise
• Experience gathering requirements, process re-engineering or conducting design activity
• Experience of communicating effectively with a range of stakeholders
• Exposure to change implementation activity
• Some experience of data analysis and interpretation.
• Good verbal and written communication skills and some experience in face-to-face presentation.

Capabilities

• Achieving Excellence
• Business Analysis and Design
• Change and Implementation Management
• Problem Solving and Critical thinking
• Embracing Change
• Delivery at Pace
• Collaboration
• Impactful communication
• Commerciality
• Leading Self and Others
• Process Re-engineering
• Tracking, Reporting and Governance
• Planning and Plan Management
• Risk and Issue Management
• Stakeholder Management

Qualifications and Accreditations

• Certification of Competency in Business Analysis (CCBA) – Desirable
• Certified Business Analysis Professional (CBAP) – Optional
• Lean Six Sigma Yellow / Green Belt – Optional
• Degree in Business Information Systems or a related field – Optional

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

ASSOCIATE PROJECT MANAGER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Role Purpose

Global Change Delivery Associate Project Managers/ Officers assist the Programme Manager / Project Manager to organise and lead projects from project definition to closure. They will typically support the delivery of single small change projects and can be responsible for leading a work stream. They are responsible for following the GCD Business Transformation Framework (BTF), using standard project management tools such as Clarity and working closely with the GCD Management Services.

Reporting Structure

• Reports directly to the Senior Project Manager

Principal Accountabilities: Key activities and decision making areas

Value Creation

• Demonstrates good knowledge of GCD Project Management Framework, supporting the creation of detailed plans including key activities and milestones
• Supports the Project Manager in defining required scope, quality, cost and effort
• PMO and practice liaison
• Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully
• Measures progress against the plan and, with the Project Manager, takes action to ensure results are achieved, and exceeded where possible; focuses on quality and review requirements and builds on feedback
• Helps the Project Manager manage against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure

Operational Performance

• Assists with the production of a well-defined project plan, identifying the key milestones and support the project manager in the assigning of role/task responsibilities
• Assists the Project Manager with project mobilisation including activities such as onboarding resources and setting up the Clarity plan
• Work with Project Manager to provide project governance and compliance, identifying and raising issues when necessary, controlling project tollgates, managing project budgets and helping maintain change control
• Helps ensure that the project team follows all quality assurance processes, Global Change Delivery Frameworks and use standard tools such as Clarity
• Tracks, reviews and controls project progress and performance at clearly defined points in the process to help ensure that the project is delivered on time, within budget; anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
• Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports; identifying factors that are putting the programme off track, monitor and share progress with stakeholders
• Support the Project Manager with closure activities, including post project review and handover
• Associate Project Manager/ Officer is organised, plans their work and delivers on time / keep commitments
• Associate Project Manager/ Officer produces deliverables that are of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback

 Capability and People Development

• Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
• Shows high standards of professionalism, for instance in the quality of written and personal communication, especially in front of the business and delivery partners
• Shows flexibility and willingness to apply themselves to different tasks; does not need need constant supervision
• Helps the Project Manager to create to a positive work environment for the project team
• Supports good project induction and orientation – i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals
• Maintains personal and professional development, increasing professional knowledge and skills experience
• Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

• Understanding of the project lifecycle
• Understanding of Global Change Delivery Business Transformation Frameworks, methodologies and best practice techniques
• Understanding of the purpose, value, culture and fundamentals of Global Change Delivery
• Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience

• Project management skills and experience, including examples of the delivery of on time and on budget – a driver with bias towards delivery at pace and controlling project outcomes
• Experience of working in a banking environment and change projects
• Evidence of strong communication and influencing skills
• Good verbal and written communication skills and some experience in face to face presentation

Capabilities

• Planning and Plan Management
• Risk and Issues Management
• Decision Making
• Leading self and Others
• Change and Implementation Management
• Financial and Budget Management
• Tracking, Reporting and Governance
• Stakeholder Management
• Resource and Team Management
• Delivery at Pace
• Achieving excellence
• Collaboration
• Embracing Change

Qualifications and Accreditations

• Evidence of self-development e.g. working through appropriate curriculum
• Certified Associate in Project Management (CAPM)
• PMP training or certification – Optional
• Prince2 – Optional

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

PROJECT MANAGER

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Role Purpose

Global Change Delivery Project Managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure. They are typically responsible for the end to end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme. They are responsible for deploying the GCD Project Management framework and other GCD Business Transformation Frameworks (BTF) within their project. They work closely with Programme Managers, Senior Project Managers and Global Portfolio Management Office to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviours.

Project Managers may support ‘small changes’ by providing oversight and guidance to multiple smaller initiatives within a priority market.

Reporting Structure

• Reports directly to the Senior Project Manager

Principal Accountabilities: Key activities and decision making areas

Value Creation

• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks.Identifies and intervenes where there is slippage and variance from plan.

• Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Programme Manager (remaining calm, knowing when to escalate, escalates with possible solutions).
• Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project
• Obtains buy-in from the project sponsor, Steering Committee and other business partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes
• Analyses management reports, and derives insights from it to drive the right business decisions
• Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
• Promotes pace and energy within the team and leads by example
• Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure
• Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realisation
• Manages project closure and handover to the business

Operational Performance

• Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources
• Develops the plan in line with GCD Project Management Framrwork.
• Communicates the plan to stakeholders
• Develops and/or reviews estimates and estimating assumptions for the project’s schedule, effort, and cost using established Global Change Delivery estimating models, best practices, and past experience
• Mobilises the project team and allocates tasks and roles
• Provides timely reports on project status, risks and issues, evaluating project performance based on management information
•  Manages and reports on the project budget, acting on any variance
• Manages and reports project risks, issues and dependencies
• Drives a culture of achievement and ensure pace by identifying and removing barriers to project success
• Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
• Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
• Ensures project team follow quality assurance processes, Global Change Delivery frameworks and methodologies to ensure the common high performance approach across Global Change Delivery
• Ensures governance processes and decisions are applied consistently, including:

• Engaging the project sponsor and stakeholders effectively
• Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.
• Seeks project quality assurance, acting on recommendations.
• Use Management Services team for standardised project metrics and reporting driven out of Clarity. Management by exception of budget and schedule variance. Ensuing accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.
•  Plans and executes regular tollgates in line with BTF

Capability and People Development

• Identifies and shares the resource requirements of the project, to the Programme Manager and/or Head of Resource Practice requesting the appropriate skill set and/or experience
• Ensuring good project induction and orientation – i.e. the team understand the project context and content, the importance of stakeholder management and wider programme goals
• Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request
• Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression. Hold 1:1 discussions at least once every fortnight.
• Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams
• Maintains a strong focus on people development and ensures project resources receive any necessary training and support, particularly on the GCD Business Transformation Frameworks.
• Outside of the project context, the Project Manager may have functional/line responsibility for a pool of Project Managers, typically this will involve, performance management, resource management and professional development, by setting and agreeing objectives and coaching as and when required
• Working with or as a team leader drives a performance management based culture to improve and drive efficiencies and delivery including the effective management of underperformers
• Rolling resources off the project team in a planned and responsible manner, completing performance feedback and helping resources move onto their next project
• Promotes the Group’s Values and strategy by creating a positive work environment and promoting teamwork to drive engagement

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

Knowledge

• Excellent understanding of the project lifecycle
• Excellent understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
• Understanding of the purpose, value, culture and fundamentals of Global Change Delivery
• Understanding of banking and understanding of how change drives benefits for group, its customers and other stakeholders

Experience

• Project management skills and experience
• People manager and broad experience in managing teams of different work streams Examples of the delivery of on time and on budget projects that achieve business case stated outcomes – a driver with bias towards delivery at pace and controlling project outcomes
• In depth experience of working in a banking environment and change projects
• Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realisation
• Implementation, change management and benefits realisation

Capabilities

• Planning and Plan Management
• Risk and Issues Management
• Global Mindset
• Decision Making
• Lead Self and Others
• Business Case and Benefits Realisation
• Change and Implementation Management
• Financial and Budget Management
• Tracking, Reporting and Governance
• Stakeholder Management
• Resource and Team Management
• Delivery at Pace
• Achieving excellence
• Collaboration

Qualifications and Accreditations

• PMP certification or training
• Prince2 – Optional
• Any relevant local banking qualifications such as ACIB (Associate of the Chartered Institute of Bankers) –

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

HR GENERALIST

Location: Kuala Lumpur, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY

A well reputed global MNC in the financial services industry, with a strong foot-print in Malaysia. Career prospects are bright for individuals that are driven and motivated.

RESPONSIBILITIES

• Partnering with the businesses to address people issues e.g. hiring for expansion, managing attrition, building talent pipeline
• Providing day to day HR advice e.g. dealing with employee conduct, performance issues etc
• Providing full support on the standardized people processes such as performance management, talent review, year-end compensation process, diversity and VOE.
• Implement all globally and regionally driven HR policies and programs while ensuring that all implications to business in local context are fully addressed.
• Be part of globally and regionally driven HR policy and program implementation.
• Ensures human resources policies, procedures and programs are adhered.

REQUIREMENTS

• Candidate must possess at least a Bachelor’s Degree in Human Resources/Psychology/Finance/Banking/Economics or equivalent with a minimum of 5-6 years of related experience.
• Strong knowledge of HR practices, with good communication and interpersonal skills.
• Strong and dynamic person; resourceful and able to balance multiple priorities in order to get things done.
• Strong assessment skills, good decision making skills, and sound judgment.
• Displays genuine passion for people and an ability to engage at all levels.
• Enjoys working in a fast-paced environment and thrives under pressure and tight deadlines
• Enjoys working with numbers.
• Resourceful and with good problem solving skills.
• Strong Microsoft Office skills, particularly excel and PowerPoint.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

EXTERNAL AFFAIRS MANAGER – SOUTH EAST ASIA

Location: Kuala Lumpur, Malaysia or other SEA location
Salary/Pay Rate: Competitive
Employment Type: Full Time

THE COMPANY & ROLE   

Our clientis a global management consulting firm and the world’s leading advisor on business strategy. Their clients come from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. They are represented in 45 countries.

They are now seeking an External Affairs Manager to manage the external affairs activities in South East Asia. They currently have offices in Kuala Lumpur, Bangkok, Jakarta, Singapore and Ho Chi Minh City. Preferably the incumbent is based in Kuala Lumpur.

The role reports into SEA Marketing Manager (based in KL).

DUTIES AND RESPONSIBILITIES

The Southeast Asia (SEA) Marketing team is mandated to advance BCG’s brand and support its business development and relationship building efforts in SEA. Towards this, the Marketing team strategizes and executes all branding and marketing activities. This includes managing media relations, creating platforms and organizing events for sharing BCG’s thought leadership, and managing BCG’s marketing database. BCG serves SEA from its five offices in the region – Bangkok, Ho Chi Minh, Jakarta, Kuala Lumpur, and Singapore. The team works closely with BCG’s global Marketing team and with the firm’s regional partners.

The External Affairs Manager:

• Develops and owns external affairs strategy together with Marketing Manager and Marketing Partner
• Acts as a business partner to client service Partners in prioritizing BCG products and publications for external audiences and develops communication plan
• Assesses the need for global BCG products and publications to be adapted with local insights or translated into local languages and executes accordingly
• Builds and owns strong relationships with target media outlets; Maintains database of all media contacts and interactions with the media
• Supports the Partner Group in all media-related initiatives, including in identifying media training needs and coordinating such training
• Monitors and  analyses media coverage; Draws insights and develops recommendations on how to improve BCG’s media presence
• Conducts and compiles business intelligence in collaboration with the Knowledge Team and Partner Group, draws insights and develops recommendations on improving BCG’s external affairs strategy.

POSITION REQUIREMENTS

The ideal candidate would:

• Have 8 or more years of experience in public relations or media relations in the SEA region
• Have a degree or advanced degree in Marketing or Business or relevant field of study
• Have a deep understanding of, and strong relationships with, mainstream and business focused media outlets across SEA (preferably in all countries where BCG is present)
• Be comfortable working with senior management and highly opinionated individuals.
• Thrive in a fast-paced, fluid environment
• Be comfortable with ambiguity and able to manage fragmentation.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.   

View all posts filed under Featured Jobs »

Selamat Hari Raya Aidilfitri 2014 | 1 Shawal 1435 Hijrah and travel safe, my friends.

MANAGER, BUSINESS & PROCESS ANALYST

Location: Kuala Lumpur & Cyberjaya, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Purpose of Role

A constantly evolving landscape of the Change Function under Global Markets Operations is driving continuous process innovations and sustainable transformations through re-engineering and automations efforts.

Increased Operations activities at the KL & Manila Global Markets Operations Centres have led to an emerging view that the Global Markets Operations across all regions/hubs will benefit from KL & Manila having a strong Change Management agenda.

KL & Manila Global Markets Operations Change Strategy will include Change it can deliver on its own, as well as Change it needs to orchestrate with the help of Global Change Management and IT team on-shore.\

The Business and Process Analyst will have a crucial role to play in the team as he/she will need to work with multiple sources of Business and Customer information through designing and implementing the business and process changes in the current process.\ 

Principal Accountabilities

Process Analysis

• Assists with the discovery of Operations-environment specific process improvements
• In house reengineering consultant & advisor, drive Lean and SixSigma projects targeting sustainable saves. Mentor and Monitor Green belts + Yellow belts
• Responsible for promoting a continuous improvement & lean culture and winning employee engagement and implementing measurable process improvement projects within the business to drive business needs
• The candidate will be able to acquire and analyze data using appropriate standard quantitative methods across different business environments to facilitate process analysis and improvements.
• Engage multiple stakeholders and ensure high levels of engagement.
• Advises Change Team in creation of a prioritized roadmap of opportunities identified during discover

Business Analysis

• Helps gather, analyse and evaluate end-user requirements
• Develop a good understanding of the business systems of the Group which serves Markets Operations.
• Preparing test plans and ensuring test programmes are successfully carried out.
• Ensure compliance with all relevant internal instructions (FIMs, GSMs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour.
• Become knowledgeable of new solutions and make assessments (effort and feasibility) from the view of  GMO process/systems compatibility in the short term and long terms prospects
• Analyze Client needs and uncover business challenges
• Articulate business values of robust automation solutions to Management
• Work cross-functionally with various departments

Project Management

• Identifying tasks and actions needed to ensure successful implementation of projects
• Keep track of key project milestones and delivery schedules
• Create and own the plan for carrying out assigned tasks
• Ensure accurate reporting through project channels
• Identify, record and resolve or escalate risks and issues identified

Communication

• Engage business Subject Matter Experts to gather data and expertise using a variety of techniques including meetings; facilitated workshops or data collection templates
• To provide clear, concise and accurate written and verbal reports to the project manager and other stakeholders
• Prepare well structured, clear and well presented project deliverables
• Be the Product area’s voice in global change forums

Experience/Qualifications

• Minimum 12 months of experience of having worked as business process analysis/reengineering
• Minimum 12 months of work experience in Markets Operations/back office environment.
• A rating of 3 and above in the last two annual appraisals. Mandatory.
• Yellow Belt / Green Belt Certified
• Good Understanding of project life cycle
• Solid understanding of logical and physical database modelling and designing concepts.
• Must have good interpersonal skills and be able to work in a team environment
• Excellent analysis and problem solving skills.
• Willingness to successfully take on responsibility with minimal supervision and deliver operations deliverables.
• Self-motivation, enthusiasm and proven rapid learning capability are essential.
• Good numerate / mathematical ability.

Successful Candidates must be flexible to travel to locations outside Malaysia – for project delivery

Willing to work on UK hours from noon to 9pm.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.

View all posts filed under Featured Jobs »

CHANGE MANAGER

Location: Kuala Lumpur & Cyberjaya, Malaysia
Salary/Pay Rate: Competitive
Employment Type: Full Time

Purpose of Role

The Change Function established in GSC Markets Operations is a significant programme under the Markets Operations umbrella and will be driving strategic & tactical change and achieve sustainable cost savings through reengineering efforts.

KL & Manila Markets Operations Change Strategy will include Change it can deliver on its own, as well as Change it needs to orchestrate with the help of Global Change Management and IT teams on-shore

The Change Manager will play a key role in helping projects (change initiatives) meet business needs, schedule and budget objectives and will also focus on the people side of change – including changes to business processes, systems and technology. The primary focus will be creating and implementing change management plans and process reengineering.

Principal Accountabilities

• To project manage the implementation of all change programmes both strategic and tactical.
• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
• Identifies resources needed and assigns individual responsibilities
• Manages day-to-day operational aspects of a project and scope
• Reviews deliverables prepared by team before passing to client
• Effectively applies our methodology and enforces project standards
• To lead changes of culture, approach, systems and processes within GMO, as a result of which staff at all levels of the department and within other directorates retain “ownership” of processes and see them as a positive contribution to their work
• To provide management, supervision and support to staff seconded to projects, ensuring their continued personal and professional development and work completion, as appropriate
• To liaise with stakeholders at all levels and within all Product areas. Be the link to the Global Liaison managers for the assigned Product areas. Stakeholder management
• Represent GMO in assigned tactical change forums and working groups
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Coach teams with the use of Project management tools and rigour

Experience/Qualifications

• Familiarity with project management approaches, tools and phases of the project lifecycle. Experience with large-scale organizational change management.
• Good communication skills – both written and verbal.
• 5+ years of experience as Project Manager
• Good analytical and statistical skills. Ability to work with data and use analytical to tools to interpret data
• Good exposure and understanding of different Continuous Improvement Methodologies and Techniques: Six Sigma, Lean, Kaizen etc
• Previous experience of having worked in Global Markets Operations is desirable

Willing to work on UK hours from noon to 9pm.

APPLY FOR THIS JOB

Interested candidates, please email your CV or speak to Amy  ;   careers@lisneysearch.com   |   phone +603 6205 5866

• Only Shortlisted candidates will be contacted.

View all posts filed under Featured Jobs »

Best wishes for the holidays and happiness throughout the New Year. Gong Xi Fa Cai and may the Year of the Snake bring good fortune to all!

Merry Christmas to those celebrating and to the rest have a great 2013 and Happy New Year!

We would like to take this opportunity to wish all our Hindu friends and readers Happy Deepavali and may the Divine Light of Deepavali spread into your life giving you abundance of Good Health, Prosperity, Peace & Happiness. 

We would like to take this opportunity to wish all our readers, families and friends who are Muslim Selamat Hari Raya Puasa and non-Muslim Happy Holidays. We also wish to convey our utmost appreciation for your continued support over the past year.

Salam Aidilfitri to all Muslim around the world and non-Muslim, Happy Holidays!

You might also like:

• Glasford International Opens an Asia Pacific Business Hub in Singapore

David Buchberger, Chairman, Glasford International, commented “We are delighted to be able to serve our clients in Asia Pacific at an even higher service levels than previously. We are seeing tremendous growth in this region. It is very much part of our strategic intent to continue growing with our clients across the Asia Pacific region”

Peter Lisney (Malaysia) and Santi Campanella (Thailand) have been appointed as Client Services Director, Asia Pacific and Business Development Director, Asia Pacific respectively to help deliver Glasford’s client experience strategies.

Brian Sun, Marketing Director, Glasford International, commented “We are pleased to see Peter and Santi taking on these key functions to fulfil our customer experience ambitions across Asia Pacific. Our in country activities together with our re-structured practice groups will seamlessly integrate into the Asia Pacific landscape and provide our clients with a true cross-regional talent acquisition solution”

Glasford now maintains a direct presence in: Argentina, Australia, Austria, Belgium, Brazil, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, India, Italy, Japan, Latvia, Malaysia, Netherlands, Philippines, Poland, Russia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, and USA

Glasford International is owned in equal shares by it’s partners. Further information is available at www.glasford.com. The Asia Pacific Hub can be contacted by email at apac@glasford.com. Revealed in issuu

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• Lisney Search & Glasford Asia-Pacific team in Singapore

With the economies of the world in their current challenging economic statuses more and more job seekers are being lured into the South East Asian job market, but very few people know how to leverage themselves into the unique job markets of this region. To give a hands on guide, two of Glasford International Partners in Malaysia and Thailand have complied a list of essential steps to follow within this article. Our advice goes out to those desiring a new career in South East Asia as well as those foreigners that have been based in the region and wish to remain. We even hope it will be of help to those souls that have fallen deeply and madly in love during a vacation.

Look within

Map of South East Asia

The best option if you work for a multinational company is to apply for an “interoffice transfer” to the region. Many companies have policies to consider internal applicants (even those from abroad) before they look outside their organizations. These position are by far the easiest to adapt when relocating and often come with an “even” or even increased salary package for those who are granted the transfer to an overseas posting.  Before approaching your company’s HR department, make sure you inform your line manager about your transfer intentions as your boss will undoubtedly receive a phone fall for a reference check and you don’t want to be caught in a difficult situation.

Network Abroad

If your chance of an international transfer is not going to happen, its time to start leveraging yourself in the region with your intentions. The best place to start is by contacting international associations such as your country’s Chamber of Commerce or other local intercultural groups. LinkedIn is also a good place to start by finding other employees who are associated with targeted companies or global executive recruitment firms like Glasford International. Tell these contacts of your ambitions and how keen you are to take your acquired experiences to the regional to help their organizations develop into a truly international company with you potentially joining.

Make the Move

Its very difficult to convince a prospective recruiter of your abilities by sending email without actually being physically present in the country that you are looking to relocate too. The hiring manager is taking a significant risk and will want to meet with you in person before making a decision. There are thousands of candidates in your exact situation sending emails, but without being physically present in the country your chances of finding a position are reduced greatly. So plan a trip with sufficient time to network and make one on one contacts with Recruitment Consultants or companies themselves. This requires planning and also sufficient time and money to ensure you are taken seriously. This also gives you and your family a good opportunity to truly research the country/city at source.

Tailor your resume and your expectations

This is a crucial step in relocating and including such things as a local phone number and emphasizing your language abilities in the country of choice is essential. Be sure to research salary levels as if you are applying in countries of lower costs of living, be sure to tailor your earing expectations to a reasonable level. If you need advice on market salaries a good source is contacting a Recruitment Consultancy as they know first hand what salary levels are and can assist greatly in this regard. Spend time to research print and on-line as there is plenty of economic data and reports that are free. A good place to obtain broad cost comparisons between cities could be Numbeo.com.

Be prepared

Being prepared for the potential move is crucial and this includes considerable research on such things as living costs, housing, local taxation regulations and also work permits and visa formalities. You will most likely be employed on “local conditions” meaning you are obligated to the same conditions as a local national unless you were lucky enough to get the transfer from your home office to the country of relocation. If you have a unique skill set coupled with strong network in the region or a formidable reputation within your profession, then you might be on the radar for a full fledged expatriate package but this is becoming less common and applicable for a select few.

Many expatriates that wish to remain in the country after their expatriate contract expires (typically three years) have to go through the sometimes painful process of switching to local terms and conditions if they wish to remain. That does not necessarily spell gloom and doom but it will be felt on the pocket.

Having sufficient information and savings to make the transfer is crucial and more importantly make sure your expectations are realistic. If you had struggled to find employment in your home country do not expect to find it any easier in a new country. As an expatriate you will be only considered if you have something the locals do not have and if employed you will be expected to work twice as hard to show it.  A potential employer will be taking considerable risks and money to employ you outside of your own country and its crucial that you are prepared to work very hard and more importantly “stand out in a crowd.”

Local Language & Culture

Learn the national language

In many South East Asian countries you can still get away with knowing only English but ability to communicate in the local language(s) will provide you with a powerful added advantage when seeking work. It will also make you enjoy the stay so much more.

Many sticks in the fire

Imagine your job hunt through a wide angle lens. Don’t use a shotgun approach spreading your CV like a plague but do use multiple avenues to reach your destination. Building a relationship with an Executive Search firm alone may not be sufficient. Always remember that search firm work on assignments from their clients. The clients are corporations seeking talent and the candidates are the ‘product’. Search firms are thus very dependent on the assignments they have in-hand. They will only be able to place you when they have a matching opportunity in hand. That can take time. Not every career opportunity goes through a search firm. Company’s go through multiple means to find talent so it is worthwhile to be pro-active and resourceful.  Continuously review print and on-line media. Most importantly try to engage directly with the companies where you wish to work.

Be flexible

If you are not prepared to be flexible think twice about moving from your home country or remaining in a posted country when your expatriate contract has expired. Most of South East Asia countries are emerging markets. They are exciting locations but don’t expect it to be the same as your home country. Local companies are very different from the MNCs so if you have come from a MNCs be prepared for a culture shock. The work environment here is different. Try to accept people as they are. Ultimately they will change you rather than you change them.  When you are in a foreign country you must respect different cultures and traditions. If you don’t, life will become a living nightmare. End of the day, you wanted a new experience so take it in.

Be considerate   

Expatriate failure is not uncommon and the root cause is often that the spouse and/or children fail to adapt to the new environment. Moving to a new country will affect everyone in your family so consider carefully. Make sure the move is something your family wants to experience and not only you. An unhappy spouse will undoubtedly make you less effective at work.

In many South East Asian countries western style housing and education are at a premium or in some places hard to find. If you don’t have housing and education allowance built into your packages please consider these items very carefully before making a hasty decision.

One region, many differences

South East Asia is not a singular location and the differences are startling. For most people it would be far easier to settle into Singapore than rural Laos. There would also be far more career opportunities in places like Singapore or Hong Kong. Indeed, these two metropolises could be excellent entry points for new expats as living there require less adjustment than many other South East Asian cities.

Many countries in South East Asia have restrictions on work permits and many HR departments prefer not to go through the hassle unless absolutely necessary. Traditionally Singapore and Hong Kong have been more open to receiving foreigners and the income levels are also more in line with western levels (and so are the costs of living).

A Continuously Changing Landscape

In the old days expatriates came almost exclusively from the west, these days it’s a much more open and competitive landscape. South East Asia has seen a large influx of Indian expatriates and Asian expats are in demand. They know the culture and languages better than their counterparts from the west. Expatriates from Asia have lowered the hiring costs as they are prepared to work at more localized conditions. If you can perform the job, and willingness to learn, and adapt to local conditions then you stand a much greater chance of getting that job. The emblem on your passport really is not very important. You need to make the decision if it is a worthwhile trade off.

Stay legal

Some companies may suggest that you work for them without a valid work permit. We strongly suggest you refrain from this however tempting or risk free it may appear. If you follow the laws in your home country, there is no reason you should go breaking them in another country. You really do not want to be messing with immigration or tax laws.

Last but not least….Be Patient

If you are expecting instant results you are setting yourself up for disappointment.  Seeking a new career takes time anywhere in the world but even more so when you are exploring opportunities in a country away from home.  Also keep in mind that a country is very different on a holiday than it is when conducting your trade there. Chances are that you will not be residing in that five star resort and you will need to adapt to cultural differences and working norms if you stay for a longer period.  It is an enriching experience so enjoy the culture shock.

We hope our advice will be of help.

You might also like:

• Are Expatriates A Dying Breed In The Asia Pacific Region?
• Thai executive search firm joins Glasford International

View all posts written by Peter Lisney »

Didier Drogba

Written by Peter Lisney.

After eight successful years at Chelsea and scoring 157 goals, many of them crucial, and winning 10 major titles, Didier Drogba has announced he will be leaving Chelsea F.C. when his contract expires at the end of June. His last goal for Chelsea was the winning spot kick in the penalty shoot-out in the Champions League victory over Bayern Munich. He had also scored earlier in the same game (88^th minute) to keep Chelsea’s hopes alive and deservedly was nominated man of the match. He may have given away a soft penalty in extra time but who cares about that as it was not converted into a goal. As the Abba song so brutally suggests “the winner takes it all”.

What a wonderful and pertinent way to announce your departure. Imagine stepping out just after you helped your Company reach unprecedented heights. How many business leaders and politicians have failed to bow out in the limelight of their careers?

Granted most business leaders don’t have the luxury of such a definite moment in their careers as the final of a football game. The lesson however, is to go out on a high and not linger until you wither away in obscurity or worse crash and burn in a spectacular corporate failure. Successful leadership necessitates timely deliverables and that includes making wise decisions on your own departure. Don’t let others make that decision for you.

Off course in a business environment as in sport, the leaders must be resilient individuals. That is how they reached the top echelons in the first place. If things are going well in the Company, it is often assumed that next year can be even better. If things are not going so well in the Company, then the leaders often want to champion the course and chart the direction back into positive territory. Therein lies the danger, resilience is a double edged sword. It’s a pre-requisite to success but its ugly cousin is stubbornness. The latter can be detrimental to an individual and his/hers most cherished child, the company.

A business leader must pull out of the game responsibly. A hasty self-made departure could be immensely chaotic and have extremely negative connotations on the Company and the departing individual. Systems and people need to be in place and be prepared. Most importantly, a good leader would have groomed or appointed a suitable successor that can carry the torch forward.

The exit game is clearly more complex in a business scenario than in sports, but the outcome on how the individual is perceived in history are strikingly similar, whether it is a CEO, Prime Minister, movie star or sports personality. You will be most positively remembered and admired if you exit when you are at the peak of your performance.

As for Mr. Drogba, well he is entrenched as a Chelsea hero and ingrained into the clubs folklore forever. I and most Chelsea supporters around the world wish him all the very best on his future endeavours and may he continue to inspire.

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Smart Search Executive Recruitment was founded in 2008, and is already a leading provider of executive and mid-management recruitment solutions to the corporate market in Thailand. The firm is led by Santi Campanella, and operates from offices in Bangkok.

Glasford now maintains a direct presence in: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, India, Italy, Japan, Latvia, Malaysia, Netherlands, Philippines, Poland, Russia, Singapore, Slovakia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, USA.

David Buchberger, Chairman, Glasford International commented “We are delighted to welcome Santi Campanella and his team to Glasford International. The addition of Thailand further strengthens what is already a significant footprint for Glasford in Asia”.

Santi Campanella, Director, Smart Search Executive Recruitment commented “Since our establishment having a global presence was a key to our long term strategic plans, and through the Glasford partnership we have found a group of professionals that share a strong set of common values and visions. We strive to maximize the Glasford brand in South East Asia, and be an active and strategic resource to our global Glasford colleagues.”

Glasford International is owned in equal shares by it’s partners.

Further information is available at http://www.glasford.com. Revealed in issuu

Glasford International, the global executive search partnership, recently had its Spring 2012 conference and work-shop in splendid Goa. March is always a busy time of the year so it was a smaller number of participants than we are typically accustomed to. Smaller in numbers but highly effective in results. Overall, a productive conference putting Glasford on track to be one of the first truly global search partnership. Two new country partners were introduced at the conference. We welcome on-board Australia and Thailand. We also would like to thank our Indian partners for organising a very pleasant and productive event. शुक्रिया (Śukriyā).

Gong Xi Fa Cai to all celebrating Chinese New Year and may the water dragon bring health, luck, happiness and prosperity to all.

The year is soon coming to an end, with it we would like to extend our heartfelt thanks to you for your support in making 2011 an important and rewarding year for Lisney Search. The time has come to unfold new horizons and realise new dreams. A meaningful chapter is waiting to be written with full of great achievements and experiences. Have a fabulous 2012 and Happy New Year!

]]> https://lisneysearch.wordpress.com/2011/12/23/year-end-greetings-from-lisney-search/feed/ 0 2956 2011 Xmas & NY Greetings lisneysearch Sunrise at the Beach by Geoffrey Whiteway https://lisneysearch.wordpress.com/2011/11/24/the-problems-clients-encounter-with-contingency-searches/ https://lisneysearch.wordpress.com/2011/11/24/the-problems-clients-encounter-with-contingency-searches/#comments Thu, 24 Nov 2011 08:49:18 +0000 http://lisneysearch.wordpress.com/?p=1960 Continue reading →]]> Written by Peter Lisney.

Should a client opt for a retainer or contingency (success) based search when seeking talent for their organisation? On the surface, hiring an executive search firm, or multiple search firms, to conduct a search assignment by contingency basis may appear appealing. Unlike a retainer, a contingency search does not require a single penny paid to the search firm, unless they deliver the goods (potential candidates) and one of those candidates signs the dotted line. Who could possibly complain about that scenario besides the search consultants? Let’s evaluate some of the drawbacks that clients encounter when using the contingency model.

When you engage a professional service from lawyer, doctor or a plumber you would be accustomed to pay a fee for services rendered. It would be unthinkable to tell a doctor that if I am not feeling better after seeing you I may not pay you. Why then should engaging an executive search firm be any different? The search firm is helping you identify and attract the corporation’s most valuable asset – it’s Human Capital.

In theory, it should not really make a difference if a search is either paid by retainer or contingency. In a perfect world, every assignment comes to a successful closing and it really is about money now or later. The reality is unfortunately more problematic than that and the concerns associated with contingency are many.

Humans, and this surprisingly enough includes executive search consultants, don’t enjoy being on the losing end too often. Search services are not products in the physical sense, but rather a bundle of activities with the common purpose of finding the most suitable candidates for a vacancy. A well performed search includes significant research to identify suitable candidates and subsequently time allocated towards assessing the candidates. Those activities have value and carry associated costs. As a client, you really do not want search firms to cut corners on those core value activities. A common short-cut amongst many contingency firms is to feed on their internal data-base for candidates rather than comb the market for talent. Needless to say, much passive talent will never be explored this way. A retainer will encourage the search firm to prioritise the research and assessment modules far more seriously. A comprehensive search requires innovative and multiple research methods and significant time allocation from the consultant.

Frequently organisations do not offer exclusivity for contingency searches and award the same assignment to multiple search firms. “What is wrong with that?”, you might say. Well, like any other professional service provider, search firms will assign project risk and if you have several firms working on the same assignment, then the chances of closing that assignment reduces dramatically, regardless of how well the firm performed the search. To counter that risk, contingency firms often take on-board more work than they can manage and subsequently spend less time on each assignment. Assignments that are trickier may receive very little collective attention from the participating contingency firms.

Another negative about engaging multiple search firms for the same assignment is that it waters out the position in the eyes of candidates. The same talent is likely to be approached by multiple search firms. That does not really send a credible message to the market. It almost makes the client seems desperate in their search for talent. Treat your search firm like a trusted representative for your company, because in the eyes of the candidates that is what the search firm is. If a search firm acts unprofessionally, it will ultimately reflect poorly on your company.

Besides the image aspect, non-exclusive contingency searches have a tendency to become frantic and volume driven rather than quality driven. The competing contingency firms may throw whatever comes their way to client as fast as possible to ensure they submit any candidate first. Client ends up having to review a mountain of irrelevant CVs.

“So the possible solution then surely must be a contingency search but with exclusivity granted to one search firm?”, you might even say. That could be a step in the right direction, but it still does not mitigate all risk factors for the search firm plus many of the previously mentioned problems will not go away by granting exclusivity alone. For instance, as often happens in situations where a search commences but a few weeks down the line, company head-quarters issue a hiring freeze, another re-structuring exercise arises, or suddenly an internal candidate enters the frame. All these factors will result in an abrupt end to a search assignment, whilst the search consultant had already fully invested his time and effort into the search. In today’s challenging economic environment, those scenarios are not uncommon and must be planned for.

For some clients, the term “retainer” makes their hair stand, as if a ghost had entered the room. I recently encountered a potential client gasping for air whilst exclaiming, “WE DON’T DO RETAINERS”. Fortunately my client recovered from the episode and I had the opportunity to express that retainers can take shape in many forms. Eventually we came to a compromise of 30/70 with 30% paid up-front and the balance paid upon successful completion. Sometimes people get hooked on past traditions. A retainer does not necessarily have to be based on the traditional 1/3 up-front, 1/3 at short-list stage and the balance upon candidate signing. Ultimately what a search firm is seeking is some form of commitment from clients and the best way to display that commitment is to reward fiscally. No reputed search firm will collect money and avoid responsibility finding potential candidates. That would be bad for our reputation and therefore bad for our business.

In conclusion, it is beneficial for both hiring manager and his/her organisation to identify an executive search partner that they feel comfortable with and one that they can trust. This is a partner that will effectively represent your company in identifying and attracting your future leaders. Surely, it is sensible to show courage and intent to your selected search partner by being prepared to part with some monetary form of commitment for their valued services. Trust always moves in both directions.

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