How do I cancel my London Presence service?

There are no cancellations fees with London Presence

If you wish to cancel your service with us, simply email your request to
cancellations@madesimplegroup.com and we’ll take care of the rest. There is no cancellation fee for customers who wish to stop using their service/s with us.

Service refunds

Please note that we are unable to issue refunds for services that have already been used – in part or in full.

Postage deposits

If you are cancelling with us, we’ll happily refund any unused postage deposit, just as long as there are no outstanding payments due on your account.

Our team will be happy to help if you have any questions regarding this:

Contact Us

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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Part of a family business? We’d love to hear from you.

Get in touch if you’re part of a family business!

Offering the services that we do; London based mail forwarding and virtual office solutions, it’s not surprising that a fair portion of our customers are running a business from home. It’s also then safe to assume that a number of these businesses are family businesses.

Why do I bring this up? Because I’ve just read a great article on The Guardian’s Small Business Network: How to survive as a family-owned business. The article is by Mark Ormiston (of Ormiston Wire who’ve been around since 1793) and is well worth a read. However, Mark only touches on possible conflicts that can arise in family-run operations. Continue reading

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6 reasons why an EC1V London address makes your business one of the cool kids on the block

1. Everyone knows where London is. Sounds obvious but having your registered office and mailing address in EC1 London says so much in the business world. Of course having a business address anywhere else is fine, but having a London EC1V address really makes a statement about your business and aspirations.

Silicon Roundabout

2. “Tech City B**ch, Tech Tech City B**ch”. EC1V is where Silicon Roundabout (tech startup city) is based. Data released earlier this month reveals that for the second year in a row, the area has spawned the most new enterprises in Britain. And you simply could not ask for better business neighbours – your postcode will be shared with the likes of Google Campus and Facebook UK as well as endless tech startups including Moo, Funding Circle and Decoded.

3. Be part of London – The Brand. London is a brand in itself. If you want your business to be part of this, a London postcode is obviously necessary. It’s not just about the aforementioned tech hub, London is a world renowned centre for businesses of all shapes and sizes. Continue reading

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Our Mail Forwarding Service: When can I collect my mail?

You can collect your mail if you want

Customers with one of our Mail Forwarding Services (Mailbox Plus and Mailbox Pro) or Virtual Office Packages have the option to collect their mail from our EC1 London premises.

If you do opt to collect your mail, you can do this on Monday – Thursday, 9:30am – 5pm and Fridays 9:30am – 4pm.

If you are an existing customer and would like to start collecting your mail, take a look at this blog post for advice on how to make the change to your account: I want to start collecting my mail

Please note that we can only hand over mail if you bring in one of the following:

• Passport
• Driving License
• ID card

Please leave a comment if you have any questions.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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I want a Telephone Answering service but don’t want to change my number

Want a telephone answering service but don’t want to change your number?

That’s understandable!

In these circumstances we will still need to allocate a unique telephone number to you, you will then need to contact your phone service provider and request that calls to your existing number are diverted to your new number (provided by us).

We recommend contacting your phone service provider before purchasing a service with us, just to ensure that they can do this.

See here for more information on our Phone Services.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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Changing the email address attached to your scanned mail

If you opt to have your mail scanned (available through a number of our Mail Forwarding and Virtual Office packages), we’ll send you an email with the scanned mail attached as and when the mail comes in. If you wish to change the email address where this email is sent:

1. Login
2. Select My Services
3. Click on your account number
4. Scroll to Preferences and select Change
5. Under Scan to Email, enter the new address and select Save

Here’s a demo:

Please let us know if you have any questions about this process or about any of our services in general.

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

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4 reasons why home workers should use a virtual office

A Virtual Office can provide a number of benefits for the homeworker

Technology has changed the traditional way in which companies conduct their business. Virtual offices are becoming more and more popular, especially amongst home workers as companies shift from the conventional office settings. So how can a virtual office help you and your business function and blossom? Here are 4 reasons why you should use a virtual office:

Privacy of home address

You do not have to expose your private home address because a virtual office will provide you with a mailing address. Therefore you don’t have to display your home address on your website or business cards.

Professionalism

Having a business address allows you to conduct business in a professional manner and give a great impression. A recognisable address and phone number creates credibility.

Efficient business operation

A virtual office handles phone calls, business mail and parcels; essentials needed to run a successful business. This allows you to concentrate on the primary tasks for your business.

Cost effective

The cost of setting up an office can sink your business before it’s even had a chance to succeed. With a virtual office you do not have the burden of managing or renting a real office. It offers many of the benefits of having an office, without all the hassle.

For more information on what we can offer you, take a look at our virtual office packages.

This post was by Denise Prescod at MadeSimpleFind Denise on Google+

Posted in Mail Forwarding, Working from home, Your Office In London | Leave a comment

I want to start collecting my mail

You can collect your mail from our London address!

So you’ve grown bored of having your mail delivered to your doorstep and would rather collect it from our London (Farringdon – EC1) address? No problem, here’s how to go about making the change:

Sign in > Select My Service (twice) > Click on your account number > Scroll down to Preferences and select Change > Tick the Collect option and select how you would like parcels handled, then select Save

That’s it – we’ll now email you whenever you have an item of mail to collect!

This post was by Mathew Aitken at MadeSimpleFind Mathew on Google+

Posted in Mail Forwarding, Your Office In London | Leave a comment

What’s the mail handling charge?

Our handling charges explained

The mail handling charge is a basic charge that we impose on any letters or parcels that we receive as part of your mail forwarding service.

It is separate from the postage charge (the cost of us forwarding the item onto you), however, like the postage charge, the handling charge is knocked off your postage deposit. Here are the possible handling charges:

• The handling charge for one regular letter (on all mail forwarding services apart from the Just Scan service) is 10p.

• The handling charge for one regular letter on the Just Scan service is 50p.

• The handling charge for one parcel (only relevant to the Mailbox Plus and Mailbox Pro services) is £2.50.

If you have any questions, please leave a comment and we’ll be in touch.

Brought to you by Mathew Aitken at …

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