Swallow's Lone Worker Blog

Being part of an exclusive club - The Sunday Times 100 Best Small Companies 2016

noreply@blogger.com (Craig Swallow) — Fri, 26 Feb 2016 09:17:00 +0000

This week I attended the annual Best Companies Awards in London, it’s an event that’s been running for over 15 years now, but is one that’s new to me and SoloProtect. We entered the process last year for the first time, and were delighted to receive notification of our place within the ‘Sunday Times 100 Best Small Companies to work for 2016’, just prior to Christmas.

I have to say I was thoroughly impressed with the event – from the choice of venue, location, content and audio-visual facilities, and the food & entertainment – all were considered and well delivered. Everyone had a great time.

SoloProtect remains a small company, but we’re pleased that we continue to develop and grow – growth in 2015 that saw us reach a size where we could get involved with Best Companies Awards for the first time. Most pleasing of all for me however, is that being involved in these awards is a direct indicator of how engaged a business’ workforce is.

SoloProtect is now in its 13^th year, and as we mature we’ve managed to find and develop a great team across all areas of the business in the UK – a process we’re now replicating into our European office. The entire process hinges on a survey that’s sent to all staff – across all departments and job roles. How staff respond is then assessed, and scored by Best Companies, in order to reach a final score that determines a final placing.

On Wednesday evening we were placed 85^th – a great first attempt – and now the target invariably moves onto thinking about what we can do to further engage our team to help us improve on that next year. I’m genuinely excited by some of the things we’re doing within the business – and I hope the staff are too. A key to our momentum in the last 12 months has been moving to a new UK Head Office, and building a brand new EN50518 compliant, Alarm Receiving Centre to service SoloProtect customers. This is central to our ongoing objective to deliver comprehensive lone worker protection and class-leading support to clients.

All of which depends on the engagement of our staff. So I’d like to formally thank them for getting us this far, and continue to ask them to help us drive our business forward.

Lone Worker Safety in the NHS – early adopters indeed, but there’s no time to be complacent:

noreply@blogger.com (Craig Swallow) — Tue, 14 Jul 2015 18:15:00 +0000

Last week NHS Protect released the findings of a recent study into ‘Lone worker estate mapping’ – a report “carried out to define lone working in the NHS and to map potential risks of violence and aggression, taking into account both lone worker activities and the lone worker protection systems adopted by organisations on their own initiative or facilitated by NHS Protect through the framework agreements”.

The report was thorough, and wide-ranging and based upon data collected by over 2,000 stakeholders in the NHS, with over 700 commissioned services invited by NHS Protect to participate.

Clearly, it’s difficult to implement consistent policy and procedure across such a large number of lone workers – and the NHS framework agreement remains the largest single contract regarding provision of a lone worker solution in the UK.

The good news:
Well, SoloProtect’s Identicom device remains by far the most commonly used lone worker device in the NHS. Its ID badge form factor has always been popular in the sector, and that is emphasized by the fact that it remains three times more popularly used than other devices in the NHS (specifically by device volume) – with nearly 40% of NHS lone worker device users, having an Identicom.

This remains a matter close to my heart on a personal and professional level. With both friends and family having worked in the NHS and the job I’ve done for over 12 years now, I understand many of the risks to staff. Couple that with the five years we spent in getting Identicom to be a key part of the NHS framework agreement, and its implementation by partners and roll-out at trust-level, it’s clear that a lot of good work has been done. But there are always new challenges – and regarding some of those, we’ve only really started to scratch the surface.

Room for improvement:

Mobile phones continue to be issued to staff with a verbal abuse / attack risk. Given that mobiles are overt to use, and not necessarily less expensive that a dedicated lone worker device, I continue to be amazed by that fact. A wearable, discreet device like Identicom can be operated without having to break eye contact – a huge benefit where a tense social situation might be in progress. The ability to capture audio evidence is also much easier and less risky.

The report highlights there is ‘significant variation’ how lone worker protection is provided, across different sectors, regions and organisations’. This can make it difficult to gauge where particular issues (either organisationally, geographically or in terms of individual job role types) exist that suggest lone workers in that area require a particular or higher level of protection, and that a mechanism exists for that to be put in place.

Attacks on staff are falling, but only by a tiny margin, 14% and 28% of staff experienced physical violence or bullying respectively, from either a patient, a patient’s relative or a member of the public in the previous 12 months. Underreporting also remains a considerable issue with 33% of physical attacks not reported full stop.

A key concern mentioned is that of low usage – which is not an uncommon challenge for an employer implementing a lone worker solution to face. At SoloProtect we find client usage is generally high where evidence of all of the below exists:

o A clear and well communicated lone worker policy, one that makes it very clear what is expected of the lone worker, managers and the board. Usage of the lone worker solution deployed should we written into the policy so that its use is mandatory.

o Support from direct line managers with regular and open reporting of usage levels within the organisation. Often league tables are used to highlight those departments with high and with low usage.

o Well trained users. Any supplier should provide initial training and then regular ongoing training for those who are low-users.

o An encouragement from managers and senior execs to see dynamic risk assessment carried out before visits.

o Praise for those staff who are regular or habitual users.

The lowest level of intention to improve lone worker protection is unsurprisingly found amongst organisation’s that currently have the lowest level of protection. Seems straightforward you might think, and it is, but it further highlights how an organisation is key to driving adoption attitudes – without proper support from management, and policy driving the culture – improvements in lone worker protection won’t be made, and neither will attitudes change. Until someone is attacked perhaps.

To download the report in full, please click below:

http://www.nhsbsa.nhs.uk/Documents/SecurityManagement/Lone_Worker_Estate_Mapping_Report_July_2015.pdf

A passionate investor

noreply@blogger.com (Craig Swallow) — Thu, 28 May 2015 11:41:00 +0000

In late 2012, when writing up the list of requirements for what my shareholders at the time wanted from a new owner for Connexion2 (now SoloProtect), passion wasn’t likely to be at the top of their list. It was however, top of mine. You see, I had a strong belief that the rest of my career will be devoted to making lone workers feel safer and so I hoped that I might find a new buyer who would share my vision and passion. In Kings III, I achieved that goal…and more.

Since being acquired in May 2013, SoloProtect has flourished in so many ways, not just in terms of sales and market reach (SoloProtect is now available in six countries) but in its culture and its collective belief in what it is doing. Making a profit is of course very important to us (and we do!) but Kings III and its owners have helped me to realise that you can balance profit with high quality customer support and making sure staff are very well looked after.

Our staff numbers in Europe have grown by about 30% since the acquisition and will grow further later this year when we open our own, EN50518 approved Alarm Receiving Centre. Overall, the business now employs 165 people.

Kings III and SoloProtect share a common set of values, with honesty, integrity, a heavy focus on customer value and passion running through all that we do. This ethos comes from the top but is instilled in all of our staff, in short, we care about what we do. Creating new jobs in the business is always a wonderful feeling for me but creating jobs that pay well and help challenge those that take up the role is even more rewarding. I like nothing more that embracing the change and ideas that come from a team that is filled with a belief in what they do.

Our Chairman and Owner, George Broady recently announced a desire to see all staff earn a minimum of $17 (approx. £11) an hour, far in excess of the UK’s acknowledge ‘living wage’ of £7.50. This plan will be in place from June 1^st 2015.

So on this, the 2^nd anniversary of the sale of SoloProtect to KingsIII I feel better than ever about the future for the business we are in and about the quality of support and service we can provide our customers with. The investment from Kings III, not just money but resource, knowledge and time is helping me and the European team fulfil the very long term objectives I’d like to see us achieve over the next ten to twenty years. It’s a great place to be and it simply wouldn’t be possible without us having found such a passionate investor.

ACPO taking first steps towards a policy change on how Police forces should respond to Lone Worker Alarms

noreply@blogger.com (Craig Swallow) — Tue, 02 Dec 2014 15:03:00 +0000

Last month ACPO made its first moves towards what will eventually become a formal change in their guidelines to Police Forces’, regarding how they should respond to a situation escalated via a Lone Worker Device / Alarm. They are designed to ensure that all Lone Worker Alarms, and in turn any subsequent Police response, is appropriately categorised in order to resolve a situation efficiently and appropriately.

Current guidelines state that any BS8484 approved Lone Worker Solution enables the A.R.C. (Alarm Receiving Centre) Operator handling a ‘Red Alert’ to escalate to the Police via a U.R.N. (Unique Reference Number) in order to request a Level 1 response for the lone worker – put simply, an emergency only, priority level response, directly escalated to the relevant Police force (U.R.N.’s can only be issued to BS8484 compliant Alarm Receiving Centres that are also BS5979 Cat II compliant).

This level of response is naturally of great benefit to any lone worker requiring emergency assistance if they are in a situation involving violence, threatening behaviour that suggests imminent risk of assault, or if witnessing a serious criminal offence taking place.

However, after discussions with several Police Forces’, it has been clarified that a lone worker alarm relating to a less serious incident (a non-emergency in Police terms) – Shoplifting, A Drive-Off, Public order offences etc., should not be escalated to the Police via the U.R.N. system. This will instead be escalated by the Alarm Receiving Centre (nothing changes for the lone worker in this respect) using either a 999 or 101 call, as appropriate.

This is to ensure best use of Police resources. False alarms raised through BS8484 approved Lone Worker Solutions have always been, and continue to be very low in comparison to other mechanisms that elicit a Police response. These changes should improve how appropriately Policed a ‘Red Alert’ is however. In short, these changes should promote a better working relationship between employers using BS8484 approved systems and the Police – ultimately ensuring a fit, proper and effective response when required.

Kenneth Meanwell of ACPO commented; “Making these changes and ensuring clarity on the changes has become important to both ACPO and the Police, as more and more lone worker solutions get deployed. We are pleased to see companies like Connexion2 taking the lead on communicating these important changes to existing and prospective customers”.

What does this mean for SoloProtect Customers?

As these changes are brought into effect, they will be communicated to each Police force in England, Wales and Northern Ireland. As such any ‘Red Alert’ raised via a SoloProtect issued, Identicom device or Identicom mobile application, is now subject to this policy. SoloProtect alarm operators have been briefed accordingly, and will be ensuring they escalate in order to work effectively and appropriately alongside the Police. A lone worker is not required to do anything differently – the Alarm Receiving Centre will continue to implement the escalation on their behalf.

Any lone worker using SoloProtect should see no difference in their service being provided, and all employers implementing SoloProtect should rest assured that all ‘Red Alerts’ are handled with the utmost care to ensure the best possible outcome for any situation.

If you are a SoloProtect customer and have any questions, please e-mail info@connexion2.com if you wish to discuss further.

www.SoloProtect.com

ACPO Scotland publish draft appendix on lone worker alarm systems

noreply@blogger.com (Craig Swallow) — Mon, 28 Jan 2013 13:05:00 +0000

Its been rumoured for a while now but ACPO in Scotland have finally published a draft appendix for public consultation on how they propose to allocate alarm URNs* north of the border. Appendix V mirrors the policy that has been deployed in England & Wales for over 3 years now in that it calls for the lone worker device and the Supplier to be audited and approved against BS8484.

It also calls for the Alarm Receiving Centre (ARC) to be accredited to BS8484 and BS5979 Cat II. Only with these standards in place can an ARC apply to Scottish Forces for a URN, only with a URN will they be able to guarantee a level 1 Police response to an incident that warrants the involvement of the Police.

The public consultation period is open now but it is expected that the appendix along with a number of other Policy amendments will be ratified and made policy by the end of March 2013.

So what you might ask? Well, if you are responsible for the well being of lone workers in your organisation and you would like the Police to respond as quick as they are able to when there is an incident you should check with your lone worker solution provider that they have or plan to obtain accreditation to BS8484 as soon as possible.

If you are a lone worker in Scotland then you may want to ask your employer if they are aware of this important policy development.

All solutions delivered by Connexion2 are compliant with BS8484 (apart from our iPhone solution due to some restrictions that Apple have). If you want to know more then come and talk to us.

*URN - unique reference number. This number allows an ARC to circumnavigate the 999 call system thus speeding up the time from raising an alarm to when the Police will respond.

Proud to be British...

noreply@blogger.com (Craig Swallow) — Fri, 14 Dec 2012 13:34:00 +0000

Our new 8 Series Identicoms have really helped me appreciate the benefit of designing and building our lone worker devices in the UK. Let me give you two examples what I mean:

1. Like all lone worker devices, the quality of audio from the device is paramount. Without good quality audio we risk not capturing decent evidence that can be used to support an action against an aggressor. With 8 Series though we now have a device capable of two way audio, configurable for certain scenarios. What I mean by that is if a user is faced with a verbally abusive aggressor they probably wouldn't want their discreet device to start making audio calls back to them. However, in a 'man-down' situation, having a device through which an operator can provide reassurance back to the user is key. Having British designers, local manufacturing and a focus on using high quality components has helped us achieve a high quality solution like no other. Competitor devices, built to a price in the Far East don't appreciate these seemingly simply yet important aspects of lone worker device design.

2. Changing the firmware (software code) on an 8 Series device can be done wirelessly without bringing the Identicom back to base or to manufacturer. Its like upgrading your version of Windows without being tethered to your desk. As a design feature we wanted to achieve this so that users and employers end up with a solution that is future proofed to a degree. We have only been able to achieve this by deploying British designers and again with a focus on high quality components.

So keeping supply local means that Connexion2 is not only more fleet of foot in reacting to client demands but it enables us to remain focused on delivering quality, fit for purpose lone worker solutions.

Creative use of Identicom's new 'client definable keys'

noreply@blogger.com (Craig Swallow) — Fri, 26 Oct 2012 08:31:00 +0000

The new Identicom 8 Series is creating some interesting new benefits for some clients. First and foremost its still the best lone worker device around but here's an example of how one client is looking to bring about further savings for their organisation.

This client is responsible for street cleaning in some of the UK's city centres, their deployment of Identicom has helped cleaners feel safer as well as providing a discreet alarm should they face verbal abuse or have an accident. However, whilst out and about they occasionally come across graffiti. Historically, they were asked to fill in a form stating what they have found and its location. This form was then hand passed to the right department when the worker returned to base. The process often broke down, either because the form wasn't completed or it was lost en-route. At best, it was a slow process and as such the risk of further graffiti appearing was high (the oft quoted 'broken window syndrome).

With the new Identicom Series 8 they are looking to use one of the client definable keys to replace the above paper process. A simple press of the button will send a request to a web based tracking platform that is time and date stamped and takes the current GPS position of where the graffiti is located. The process is much quicker and more simple for the street cleaner and ultimately results in a more timely response to dealing with the graffiti.

This is just one example of how innovative Connexion2 can be in working with a client to not only improve the safety of their lone workers but to deliver other operational benefits. The client definable keys are located on the Identicom 8 Series unit, hidden from regular view behind the user's ID card. Sliding the ID card to the side allows easy access.

If you'd like to see if we can help your organisation with a similar challenge then please click here.

CONNEXION2 UNVEILS THE NEXT GENERATION IDENTICOM AT IFSEC

noreply@blogger.com (Craig Swallow) — Mon, 14 May 2012 05:57:00 +0000

Lone worker specialist, Connexion2, developer and manufacturer of the award-winning Identicom lone worker device range will be unveiling the next generation Identicom on Stand Number 3/F32 at IFSEC International 2012. Identicom is the UK’s most widely used, dedicated lone worker device with over 100,000 devices shipped since its launch in 2004. Whilst predominantly used in the UK, recent years have seen key partnerships overseas facilitating supply across all continents enabling Connexion2 to become a globally recognised leader in lone worker safety.

The new Identicom 8 and 9 series devices will not only be smaller and lighter but will also be packed with a range of new features and functionality to allow organisations to better equip individuals and provide lone workers with even greater options to assess and reduce risk to their personal safety. The new device ranges will feature a camera function, to capture still-images and stream video during a ‘Red Alert’, and two 3G enabled devices facilitating additional coverage options for users, particularly in several export markets where GSM coverage is less developed. The new 9 series Identicom models are scheduled for launch at later dates during 2012.

The new Identicom will offer the option of definable one or two-way audio communication to meet the specific requirements of the lone worker or employer. An assessment of a user’s risk profile will primarily determine which configuration is most appropriate – one-way communication for workers requiring maximum discretion and two-way communication for those facing environmental risk. The primary function on Identicom continues to be the ‘Red Alert’ – a live audio call to an Alarm Receiving Centre (ARC) as designated by a lone worker requiring assistance. The new two-way audio capability means that users can more easily communicate with the ARC. This feature could prove particularly beneficial if the user is incapacitated (a ‘Man Down’ situation) through a slip, trip or fall.

Away from the alarm capabilities of the new Identicom, the device will also have three additional multi-function buttons located on the front of the device, which are in an unseen position behind the identity card when the device is being used discreetly. These buttons are designed to be of particular assistance in everyday use to improve communication when a lone worker is not at risk, either socially, or due to an activity. The multi-function buttons coupled with the two-way capability provide the user with the additional benefits of being able to call a specified number, trigger a text message (SMS) to a specified contact or activate a GPS location upload. The multi-function buttons are not intended for use as a discreet function of the device.

Other new features include improved GPS performance thanks to the latest SiRF IV chipset, a first for any lone worker device, and a temperature sensing capability to help provide an audit trail of environmental risk indicators. Identicom is the first lone worker device to use SiRF IV and benefit from vastly improved GPS signal acquisition time as well as working well in low signal environments. The temperate sensor will enable employers to monitor the safety of staff operating for periods in high or low temperature environments.

All of the original features of the first Identicom lone worker device remain – including its sleek identity badge product form, its discreet wear and operation and all the primary functions. Users are able to continue to leave ‘Amber Alert’ messages outlining their name and location as well as information about the activities they are carrying out and whether there is a perceived risk. Whilst this is not operator handled in real time, should a Red Alert be activated on the device, the ARC will access this in order to form a view of the context of a situation. It is, therefore, important they are kept up to date at all times.

As before, the third function button on the rear of the product activates a ‘Status Check’ on the Identicom device. This now gives the user a wider range and modernised visual feedback before they enter a potentially hazardous situation by incorporating an LCD display showing the GSM signal strength, on/off status, battery life and GPS status. This allows a worker to use the device as a vital part of their dynamic risk assessment.

Commenting on the launch, Craig Swallow Managing Director of Connexion2 said “Connexion2 has always been at the forefront of protecting lone workers from risk. We have listened to customers, channel partners and the Police and designed the next generation of ‘fit for purpose’ lone worker devices to take the company forward in this growth market. We are proud to be innovators, building quality product in the U.K. and helping make staff feel safer.”

In January, Connexion2 was announced as the inaugural sponsor of the new Lone Worker Protection Product Area, at IFSEC International 2012. Located in this new area, visitors to IFSEC will be able to view these exciting new Identicom devices on Connexion2’s stand. The company provides its award winning lone worker solutions direct to market through its SoloProtect solution brand and indirectly through a network of authorised partners in the UK and beyond. Connexion2 is fully approved against BS8484 through audit and as such all solutions enable a guaranteed Police escalation where appropriate. Ends

Looking forward to IFSEC next week...

noreply@blogger.com (Craig Swallow) — Wed, 09 May 2012 08:49:00 +0000

IFSEC is always a double edged sword. The largest European security expo guarantees sore feet, sore back and a loss of voice but its also a major opportunity for the industry to meet and listen to customers. This year will be the fifth year that Connexion2 has exhibited and a special year because for the first time, there is a dedicated lone worker pavilion (in Hall 3). Connexion2 is proud to be the inaugural sponsor of the pavilion and along with other exhibitors will help provide a varied and thought provoking set of talks and presentations.

IFSEC will also be special as Connexion2 plans to launch a number of new products...I cant tell you what just yet, check back to the blog on Monday or better still, come and visit Connexion2 at stand F32 in Hall 3.

Wear comfy shoes!

Speed of Police response, URN v 999

noreply@blogger.com (Craig Swallow) — Sat, 24 Mar 2012 09:12:00 +0000

I'm pleased to say that ACPO (Association of Chief Police Officers) have published a formal note about the difference between a lone worker alarm being handled using a supplier who complies with BS8484 and those that don't. The following is a complete, unedited copy of this note:

URN V 999/101

Unique Reference Numbers (URNs) are allocated by police forces for security systems that meet the requirements of the Association of Chief Police Officers (ACPO) Policy for police response to security systems.

The policy only allows URNs to be allocated to Type ‘A’ Remote Signalling Systems or in the case of Lone Worker Systems where the Supplier meets the requirements of BS8484 and the ARC meets the requirements of BS8484 and BS5979 Cat II. This allows the alarm receiving/monitoring centre the use of ex-directory lines to report direct into police control rooms for a Level 1 Immediate or Priority response. Through the URN system police operators have immediate access to the end users details and can despatch a response quickly without the need to ask questions re the incident.

Two Forces are currently being passed alarm activations direct from an Alarm Receiving Centre by electronic transfer. Provided the details of the system recorded at the ARC and the Forces Command and Control correspond, the call by-passes the call taker and goes immediately to a dispatcher saving valuable time. Other Forces are beginning to trial this initiative and a number of Alarm Receiving Centre Managers have expressed an interest in joining the scheme. Richard Childs, Chairman of the ACPO Security Systems Working Group is promoting the arrangement to Chief Officers to encourage other Forces to do the same.

A number of Forces are introducing Mobile Data Terminals (MDT) to be carried on board patrol cars. Details of alarms that qualify and require response will be sent direct via the dispatcher again streamlining the process and reducing response times.

All other systems are classed as Type ‘B’ alarms are usually reported by the 999 or 101 telephone network via the telephone operator. When this is eventually received by the police operator, a series of questions will be asked in order to create an incident and determine if a response is necessary, the majority of Type ‘B’ alarms do not get a response because they do not meet the criteria of the ACPO Policy.

When a police response is given to a Type ‘B’ alarm, experience shows that there is a significant time delay in despatching a police response compared to the URN system, this is due to the questions that need to asked to verify if it is a genuine alarm situation. This time lapse could be vital if a person is in immediate danger.

Retailers - Watch out as URN costs for Panic Alarms start to become a reality.

noreply@blogger.com (Craig Swallow) — Mon, 20 Feb 2012 16:12:00 +0000

ACPO have agreed to a temporary stay of execution for introducing URN's for Panic Alarms (PAs). Because of the very high risk of false alarms, ACPO had previously decided to introduce the idea of allocating a URN specifically to PAs from April 2012. This has now been delayed until October 2012 providing customers with PAs time to review their plans and strategy.

Retail is the market where a significant number of fixed PAs are deployed, normally under the counter at the point of sale. Everyone from banks to supermarkets, betting stores to corner shops use them despite the propensity for false alarms. Historically, these false alarms haven't directly impacted the store's URN but going forward they will. Stores using PAs will need to hold a separate(chargeable) URN as well as that they may have for their intruder system. Whilst this cost wont be huge, the cost and risk of losing the URN in the event of a false alarm will be significant. Any retailer having to deal with trying to regain a URN after its lost will tell you that the cost is high, both for upgrading their technology AND the management time involved.

So this I believe is a major reason why more and more savvy retailers are turning to using Identicom instead of traditional PAs. Not only does Identicom help capture more credible audio evidence and work for the staff both inside the store and outside (e.g. when opening/cosing the store) but it also comes with a URN which is held at the Alarm Receiving Centre (ARC) and not the store.

If you want to know more about how Identicom can be deployed in retail and talk to some retailers who have already seen the benefits then let me know.

Worrying data from the BRC on Retail crime and staff abuse

noreply@blogger.com (Craig Swallow) — Tue, 17 Jan 2012 20:06:00 +0000

Despite a reduction in offences the cost of retail crime has significantly risen, according to a new study from the British Retail Consortium. The overall cost of retail crime has increased by 31 per cent to £1.4 billion. This is equivalent to 130,000 retail jobs.

A worrying trend this year is the increase in threats and verbal abuse to retail staff which has increased by 83 per cent when compared to last year. Robberies have also increased by 20 per cent with retailers reporting an increase in the use of weapons and violence.

At Connexion2 we have seen a marked increase in retailers adopting Identicom as part of their war on staff abuse, the ability to capture evidence of verbal abuse such as racial aggression and threats being of prime importance.

For the full BRC study, see http://www.brc.org.uk/brc_show_document.asp?id=4324&moid=7614

Want to know more about Conflict Management in the Housing sector?

noreply@blogger.com (Craig Swallow) — Tue, 17 Jan 2012 20:04:00 +0000

Hot off the press, a low cost educative day on how best to manage conflict management. This day has been set up as a result of customer demand and would suit any manager or lone worker in the housing sector.

For details and a booking form please see http://www.connexion2.com/Conflict-Resolution-for-Housing-Associations.asp

RCN ‘appalled’ at attacks on lone working nursing staff

noreply@blogger.com (Craig Swallow) — Thu, 05 Jan 2012 07:59:00 +0000

The Royal College of Nursing has said that assaults on nursing staff are completely unacceptable, as new survey findings show that over 60 per cent of nurses working in the community have been subjected to abuse in the past two years.

RCN Chief Executive & General Secretary Dr Peter Carter said he was "utterly appalled" that nurses continue to face violence. “Nurses working alone in the community are vulnerable and are often without back up or immediate help close by - out of sight should not mean out of mind. During these dark, winter nights I expect that many nurses may feel even more at risk and this must be addressed as a matter of urgency,” he said.

Nearly half of nurses who responded to the RCN survey did not feel that their employer would take action over verbal abuse, while over a quarter were not convinced they would take action over physical assault. “While it is not surprising that respondents felt their employer would be more likely to take action as a result of physical rather than verbal abuse, it is still completely unacceptable that it should have to come to a nurse suffering physical violence before something is done,” added Dr Carter.

Nearly four in ten survey respondents felt that the risks to lone workers have increased over the past two years but the RCN has said that a lack of funding is not an excuse for ignoring the risks faced by lone working nurses. The RCN also argues that a well-implemented policy, assessment of risks and prevention strategy, including the use of specialist lone worker alarm systems, are sensible investments.

The RCN is calling on employers to do all they can to protect their nursing staff and is urging all lone working nurses to consider the risks and act with caution at all times.

Link to full report

Great statistics impress ACPO

noreply@blogger.com (Craig Swallow) — Fri, 02 Dec 2011 09:06:00 +0000

Those suppliers in the UK lone worker industry who appreciate the value in a quality and speedy Police response to incidents have welcomed the publishing of statistics on the number of subscribers and incidents.

Collated by the BSIA, the latest statistics show that in September 2011 there were 94143 subscribers in the UK of BS8484 compliant lone worker solutions. There were 17549 activations (alarms) of which only 70 needed to be passed to the Police representing just 0.3% of total alarms.

When compared to intruder and hold up alarms where false alarm rates of alarms passed through to the Police often sit at 15% of alarms or more, this reflects very well on those providing quality solutions. For end clients, this means less likelihood of the Police not responding quickly and where lone worker alarms are deployed instead of hold-up alarms (in retail for example), less likelihood of client URN's being removed.

News for Scottish lone workers..

noreply@blogger.com (Craig Swallow) — Fri, 09 Sep 2011 07:42:00 +0000

I learnt yesterday that ACPOS (the Association of Chief Police Officers in Scotland) plan to update their guidelines on alarm handling this coming January to include an appendix on lone worker alarms.

In summary, ACPOS plan to go the same route as ACPO, with guidelines that have been operating in England & Wales for the past 12months. That is they will allocate a specific lone worker URN only to alarm receiving centres (ARCs) who meet BS5979 Cat II. They will also call for all suppliers of lone worker solutions to be audited and approved against BS8484. Without these standards a supplier wont be able to guarentee a Police response.

So in summary, if you are an employer of lone workers in Scotland then you should start to think now about whether or not your lone worker solution provider meets the criteria.

ACPO Policy revised and republished

noreply@blogger.com (Craig Swallow) — Tue, 12 Jul 2011 18:29:00 +0000

As I reported back in October last year, ACPO (Association of Chief Police Officers) have finally updated their security systems policy to Police Forces in England & Wales in respect of lone worker security systems.

Appendix V now specifies that the supplier of a lone worker solution should be compliant and audited by a UK ACAS accredited auditor against all sections of BS8484. Previously, the policy only called for the lone worker device to be accreditied to BS8484.

So what does this mean...well, if getting a Police response, quickly is important to you in the event of an incident then you should ensure your supplier (like Connexion2) is fully compliant and acccredited to BS8484. The policy makes it clear that if a supplier meets ACPO's requirements then a level 1 response from the Police can be expected.

Check your contract with your supplier or ask them for certification as proof!

For a copy of the ACPO security systems policy please email me at craig.swallow@connexion2.com

www.mysafety.net is now live!

noreply@blogger.com (Craig Swallow) — Mon, 11 Jul 2011 20:21:00 +0000

Following early stage beta trials, I'm pleased to say that www.mysafety.net is now up and running and ready for you to login! As previously detailed, www.mysafety.net provides a web based 'buddy system' and a way for you and your colleagues to log and share your risks. Login at www.mysafety.net for more details..

Sharing risks amongst lone workers just became easier..

noreply@blogger.com (Craig Swallow) — Thu, 19 May 2011 12:06:00 +0000

All too often I have heard from companies and organisations who say its difficult to share the knowledge of risks between lone workers, whether they are in the same department, across the organisation or with other agencies or companies. Data protection is often given as a reason but the reality of it is often down to having a credible and simple method for sharing risk.

Enter www.mysafety.net, a new web based buddy system which also allows its members to 'tag and flag' known risks by location and proactively share this with like minded colleagues. mysafety.net takes the idea of having communities which can then be linked thus helping share risk knowledge across different organisations without it causing issues from a data protection perspective.

To read more about mysafety.net and to register your details for when it launches, please visit www.mysafety.net

Best of all, the service is free of charge! Tell your colleagues and lone working friends to register also.

An independant source for BS8484 information

noreply@blogger.com (Craig Swallow) — Mon, 14 Mar 2011 20:31:00 +0000

Some enterprising person has spotted an opportunity to provide a fully independant website as a source for all things to do with BS8484. Until ACPO (Association of Cheif Police Officers) and the security industry audit bodies, NSI and SSAIB provide greater clarity on who is certified and why its important, this website (www.bs8484.com) will act as a welcome resource for any client seeking to demystify the requirements of this important standard.

If you are seeking details of what is required of a lone worker solution or a source for independant consulting on the matter then its worth a look.

Check your facts! BS8484

noreply@blogger.com (Craig Swallow) — Thu, 03 Feb 2011 16:59:00 +0000

Most organisations seeking a lone worker solution in the UK are aware of BS8484, the British Standard for a lone worker device service. If you aren't aware then in simple terms, BS8484 covers off not just the lone worker device requirements, monitoring and response requirements but it also covers the financial standing of a supplier and the insurances they must keep.

However, some unscrupulous companies are claiming 'compliance' with the standard without being any more specific about their solutions and whether or not they as a company have been audited against the whole of the standard.

I guess its like everything in life...you shouldn't necessarily believe what someone tells you!

To prove compliance, ask for a copy of an audit certificate and check that the company has been audited against the whole of the standard. The risk is that if you dont, then the supplier may not be able to provide as thorough solution as you had hoped and worst still, may not be able to escalate an incident through to the police when required.

Budget cuts likely to increase lone working..

noreply@blogger.com (Craig Swallow) — Thu, 03 Feb 2011 16:47:00 +0000

Whilst the dust cloud of uncertainty remains, I'm starting to pick up evidence that budget cuts are likely to introduce more lone working practices and risk. Many organisations, public and private sector (in different countries too) are looking at how services which used to be carried out by two staff can now be carried out by one. Clients in the retail sector are reducing store staff at non-peak times, the Forestry Commission announced job cuts this week which will lead to more lone working and NHS staff are being asked to lone work during hours and in locations where previously two staff would operate.

Its quite obvious for employers to think this way so I'm not surprised. however, only the savvy employers are immediately understanding (or considering) health & safety risk factors that might arise when practices are changed. We have been delighted these past few months to work with a number of clients to help not only train staff on lone worker risk but also to help employers implement technology solutions that help provide the peace of mind a lone worker may need.

Expected change in ACPO Policy regarding lone worker systems

noreply@blogger.com (Craig Swallow) — Thu, 14 Oct 2010 10:36:00 +0000

Currently, ACPO policy (published January 2010) regarding how and when they will respond to a lone worker incident is set out in Appendix V. It calls for the alarm receiving centre involved to meet both BS5979 Cat II and BS8484. It further calls for the loe worker device used to comply with BS8484 (All Identicom's do by the way!).

It is anticipated that ACPO will shortly announce a change to this and call for the supplier of the solution delivered to a client to also conform and be audited to BS8484. This move is seen as a further (and welcome) strengthening of Police policy and recognises the need for the supplier to meet a wider range of corporate metrics (e.g. financial standing, appropriate insurance, data protection policy etc).

The announcement is expected in November 2010 but will come into force from April 2011.

Appendix V is also expected to reference Appendix S and that suppliers must comply with its requirements. These again are to ensure the supplier company and its staff meet criteria appropriate for the provision of lone worker security systems.

For further details or a copy of ACPO policy please contact me at craig.swallow@connexion2.com

The rising recognition of risk impact on corporate brands

noreply@blogger.com (Craig Swallow) — Thu, 14 Oct 2010 09:37:00 +0000

Whenever we engage with a client seeking to improve the safety of its staff one of the key things we seek to understand is the principle reasons why. More specifically, what has driven them to the point where they need to implement technology solutions or training.

In the past year we have seen a notable increase from some (specifically large corporate clients) who are recognising the risk of reputational brand damage that an incident may enable. In the light of major incidents like those effecting BP and Toyota, it seems that more and more clients are casting their net wider in terms of understanding and scenario playing incident types that would really impact on their brand. As Warren Buffet once said, it can take 20years to build a reputation and only five minutes to ruin it.

Reputational risk is therefore one of the most potent dangers that any company faces. It is also, unfortunately, one of the most elusive. While it is relatively easy to talk about reputation risk in the abstract, it is far harder to protect against it in practice. A recent survey conducted by Airmic, the association for insurance and risk managers, frames the conundrum well. Of those who took part in the poll, 80% claimed that reputational risk is their top concern. However, only 43% believed that they have formal and well managed plans in place to tackle it.*

Our customers have carried out business risk assesments and found that the safety of their lone workers (and specifically the types of possible incidents they face) place these risks in their top ten. Mitigating the business risk by getting lone working staff to carry out a dynamic risk assesment is proven to work. Capturing audio evidence from an incident provides the back-up required to respond effectively and to keep staff positive and productive.

*Blog post adapted from an article in the Wall Street Journal, for full details follow these links:
Corporate Risk: Brand Values
Corporate Risk: Cinderella Moment

50k runners and still there are lone workers!

noreply@blogger.com (Craig Swallow) — Wed, 29 Sep 2010 07:23:00 +0000

For the past eight years I have been lucky (unlucky some would say) to run the Great North Run. Trekking up to the North East each autumn has become a ritual made stronger this year because my daughter also ran in the Junior Great North Run.

This year was also interesting because Connexion2 was asked by Nova International, the organisers of the GNR (and other great runs) to help them make sure some of their lone workers were protected and that race day management could see the location of these key staff.

So how come the world's largest half marathon with 50k runners and well over 100k spectators still has lone workers at risk?

The main lone workers we were tasked to assist were the drivers of the baggage buses. At the start of the race, any luggage required by the 50k runners is packed into dozens of double decker buses to be driven to the finish area. These drivers are therefore carrying a large amount of valuables over an extended route (so they avoid the closed off race route and surrounding areas).

Race day management were also keen to use Connexion2's web based tracking platform to be able to see their locations in real time as well as receive email alerts when the buses had arrived at the finish.

For more details of the job we did, please follow this link or call Connexion2.