<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:blogger='http://schemas.google.com/blogger/2008' xmlns:georss='http://www.georss.org/georss' xmlns:gd="http://schemas.google.com/g/2005" xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-150528657101570601</id><updated>2024-10-04T21:04:31.589-07:00</updated><category term="auditing"/><category term="Altman Z Score"/><category term="Bankruptcy prediction model"/><category term="CSR"/><category term="Corporate Social Responsibility"/><category term="Corporate collapse"/><category term="Early Warning Signals of Corporate Collapse - Rats Desert the Sinking Ship"/><category term="Going concern"/><category term="Investor response"/><category term="Literature Review"/><category term="audit opinion"/><category term="bankruptcy"/><category term="early warning signals of collapse"/><category term="market reaction"/><title type='text'>Lulisha&#39;s Blog</title><subtitle type='html'></subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default?redirect=false'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>16</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-732075118480980758</id><published>2018-07-10T20:11:00.000-07:00</published><updated>2018-07-09T21:51:26.800-07:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="early warning signals of collapse"/><category scheme="http://www.blogger.com/atom/ns#" term="Early Warning Signals of Corporate Collapse - Rats Desert the Sinking Ship"/><title type='text'>Early Warning Signals of Corporate Collapse - Rats Desert the Sinking Ship</title><content type='html'>&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;&lt;em&gt;&lt;b&gt;Rats desert the sinking ship&lt;/b&gt;&lt;/em&gt; is an old English proverb which is used to indicate that people &lt;/span&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;start to bail out on a project or abandon colleagues at the difficult times. &amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin: 0in 0in 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 3; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;In old wooden ships there would always &lt;/span&gt;&lt;span lang=&quot;EN&quot; style=&quot;color: black; font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;be rats on board. When the ship is about to sink the rats jump off and start swimming toward a safer place. It is said that that rats could instinctively detect the imminent collapse before human could. &lt;/span&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;When rats leave a ship this is an ominous sign that the ship would sink.&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;span style=&quot;color: black; font-family: Times, Times New Roman, serif;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
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&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;Similarly at the initial stage of the failure of corporate the strategic personnel vacate their positions. &lt;/span&gt;&lt;span style=&quot;color: black; font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;When things are heading seriously downhill the top management realizes that the current financial distress is irreversible and the ultimate result will be the &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;demise of the business&lt;/i&gt;. The drivers of the vehicle see the fatal end of this journey but not the poor passengers. So they leave the entity! Therefore the situation will get aggravated when the coxswain abandon the entity which is on its last legs, &lt;/span&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;then you know the entity is doomed.&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;/span&gt;&lt;br /&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;/div&gt;
&lt;span style=&quot;font-family: &amp;quot;cambria&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/732075118480980758/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2011/08/early-warning-signals-of-corporate.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/732075118480980758'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/732075118480980758'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2011/08/early-warning-signals-of-corporate.html' title='Early Warning Signals of Corporate Collapse - Rats Desert the Sinking Ship'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-1197238042047673330</id><published>2018-07-09T21:41:00.002-07:00</published><updated>2018-07-09T21:52:37.463-07:00</updated><title type='text'>Car Dealership Market in Australia</title><content type='html'>&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;h1&gt;
&lt;span style=&quot;mso-bookmark: _Toc515748481;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747706&quot;&gt;Introduction&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Success of any business depends on how well it has analysed its
external environment (micro and macro) and its own business. This understanding
is crucial for businesses to survive, sustain and reap advantages from
opportunities and to combat threats from external forces. An industry analysis
is of paramount importance for any business to analyse various trends, degree
of competition market share. Similarly, business can understand its own
strengths and weaknesses by addressing external threats and opportunities from
external market by through SWOT analysis.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In this backdrop, purpose of this article is to understand both
macro and micro environmental characteristics influencing on car dealership
market in Australia and then to develop a SWOT analysis for a top major players
in the industry and to make recommendations. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-spacerun: yes;&quot;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-spacerun: yes;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;Figure 01.&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
lang=EN-AU style=&#39;font-size:11.0pt;line-height:115%&#39;&gt;&lt;span style=&#39;mso-element:
field-begin&#39;&gt;&lt;/span&gt; SEQ Figure_01. \* ARABIC &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;2&lt;/span&gt;&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span lang=EN-AU style=&#39;font-size:
11.0pt;line-height:115%&#39;&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt; Environmental Analysis&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSuc26r6VXUg9cUWJqFLa93QGhicVqYqElEU7V5x8Ra-q63UQUr-A7BVtsVWFa5F6uo0Z6VjN6YkCqOAbBlVx021JxjGbyAad0rocmu8mojkSM0NPxh4ltrSKiE2AKtU8LddF91Uv9INk/s1600/Capture+1.PNG&quot; imageanchor=&quot;1&quot; style=&quot;clear: left; float: left; margin-bottom: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;559&quot; data-original-width=&quot;873&quot; height=&quot;409&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSuc26r6VXUg9cUWJqFLa93QGhicVqYqElEU7V5x8Ra-q63UQUr-A7BVtsVWFa5F6uo0Z6VjN6YkCqOAbBlVx021JxjGbyAad0rocmu8mojkSM0NPxh4ltrSKiE2AKtU8LddF91Uv9INk/s640/Capture+1.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748482&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747707&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Australian Car Dealership Industry&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Though car brands were able to have a strong position in global
market they are now surpassed by other trending industries, such as apparel and
luxury items&lt;w:sdt citation=&quot;t&quot; id=&quot;236296085&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Sny06 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Snyder, 2006)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. However, global car
sales are growing at a rate of 4.8% and main reason for the growth is rapid
economic development in China&lt;w:sdt citation=&quot;t&quot; id=&quot;-407760422&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Scu17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Scutt, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Chinese cars are
currently well popular among their own country, where in 2016 they were able to
manufacture and deliver over 28Mn auto mobiles&lt;w:sdt citation=&quot;t&quot; id=&quot;-1506050554&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 Chi17 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(China Today, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Similar to global growth trends, Australia too
experienced a turmoil in the industry. Despite volatile growth in &lt;i&gt;car dealership industry&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftn1&quot; name=&quot;_ftnref1&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;[1]&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt;&lt;/i&gt;
for the last decade, the industry generated over $ 66 Billion revenue in 2017&lt;w:sdt citation=&quot;t&quot; id=&quot;663754384&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION AAD17 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(AADA, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 9.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Figure
01.2 Car Dealership Industry Revenue Growth&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 14.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgV293qVPB4tOq-7h-1zPZsVyh7Z-9cMJ0jZjmsMjY91mUMpR1lnSxjMs54rG4VyaGwdKdNCz_aXlFtqNYOUp2ipqZOeHE1Ap4G8fcEWuMZD1xSNhu8OPTkD1iBj5eS_WkklP_o0_qb-Mg/s1600/Capture+2.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;350&quot; data-original-width=&quot;585&quot; height=&quot;382&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgV293qVPB4tOq-7h-1zPZsVyh7Z-9cMJ0jZjmsMjY91mUMpR1lnSxjMs54rG4VyaGwdKdNCz_aXlFtqNYOUp2ipqZOeHE1Ap4G8fcEWuMZD1xSNhu8OPTkD1iBj5eS_WkklP_o0_qb-Mg/s640/Capture+2.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In comparison to other developed markets,
Australian new car dealers face a fierce competition, where they offer 67
branded cars under franchising agreements, compared to 49 brands in Canada, 53
in the UK and 51 in the USA &lt;w:sdt citation=&quot;t&quot; id=&quot;250633622&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION AAD17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AADA, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Among these brands
Toyota (18.2%) has the highest Australian market share&lt;w:sdt citation=&quot;t&quot; id=&quot;-996104374&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
 CITATION Sel18 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Selwyn, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748483&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747708&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Market composition&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Car dealership market in Australia is at its
maturity stage of the life cycle with an annual growth rate of 0.05%. In terms
of new car retailing, there are approximately 2,600 vehicle outlets operated by
1,500 car dealers in Australia&lt;w:sdt citation=&quot;t&quot; id=&quot;1937089234&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION AAD17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(AADA, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Market comprised of
public listed companies such as AHG Ltd, AP Eagers Ltd and Autosports Group Ltd
and other small and medium enterprises (SME)s. It is noteworthy that this
market is not dominated by few companies nor it has a monopoly. However, in
2015 onwards the small car dealerships experienced a losses and have been
subject to acquisition by large companies.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;











&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;Figure
01.3 Market Share in Terms of Brands&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 11.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 9.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgj0gH7QX6sYeDaUpoembndZ92x0V7AX0GwFQBQ9mG3YP653dIUKLJhAU262wSMlhuQGIcl86X6PQwEN8Xqeml_2aSjH0FZ-AN8j9OE_tvy-4Tll9sXZ7z6xpyPIoYIQfRW4mlDYq7A1bE/s1600/Capture+3.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;459&quot; data-original-width=&quot;703&quot; height=&quot;416&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgj0gH7QX6sYeDaUpoembndZ92x0V7AX0GwFQBQ9mG3YP653dIUKLJhAU262wSMlhuQGIcl86X6PQwEN8Xqeml_2aSjH0FZ-AN8j9OE_tvy-4Tll9sXZ7z6xpyPIoYIQfRW4mlDYq7A1bE/s640/Capture+3.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748484&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747709&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Competitors&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Car dealership market has number of other
competitive industries such as used car dealerships, customer direct imports
and alternative public transport. The vehicle importation has been decreased
over the past decade steadily due to the strict government regulations. Total
used car imports were 12,000 in 2007 has been reduced to nearly a half by the
end of 2017 &lt;w:sdt citation=&quot;t&quot; id=&quot;-837535671&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Reg \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(RAWS Association,
 2017)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;





&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 115%;&quot;&gt;Figure 01.4 Market
Share in Terms of Companies&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx9f2WYwkNGgnWxNP1jDJqPU99c0wZprzeKtGijFsJ9lk0Oo_QRT2ep4Mpk1uttstYAUWSzOQtRpDvLGD0rvMI3He9H79K6Z7y2B7IhHNJUx3jArhDQApkP7YMS5fMttFOXDaggUoro18/s1600/Capture+4.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;304&quot; data-original-width=&quot;719&quot; height=&quot;270&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgx9f2WYwkNGgnWxNP1jDJqPU99c0wZprzeKtGijFsJ9lk0Oo_QRT2ep4Mpk1uttstYAUWSzOQtRpDvLGD0rvMI3He9H79K6Z7y2B7IhHNJUx3jArhDQApkP7YMS5fMttFOXDaggUoro18/s640/Capture+4.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Despite the increase in number
of cars sold by dealers profit margins have shrunk due to low priced cars are
being in demand. The industry is having only 2% of net profit on revenue
compared to 5-7% of net profit margin in retail industries &lt;w:sdt citation=&quot;t&quot; id=&quot;1502001361&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Del16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Deloitte, 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus for the
industry to boom there should be incentives for car dealers either by enhancing
the profit margin or by increasing the volume. Currently it is estimated that
growth of the car dealership market to be 0.05%&lt;w:sdt citation=&quot;t&quot; id=&quot;453991857&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
 CITATION Tho18 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Current population
growth in country is 1.4% and the increase in migration population growth by 3%
&lt;w:sdt citation=&quot;t&quot; id=&quot;1616552615&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Aus17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Australian Bureau of
 Statistics, 2017)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;
could contribute immensely by widening customer base.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748485&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747710&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Suppliers&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In terms of supply side of value chain, major
supply industries are vehicle manufacturing, wholesaling, electrical service
and parts and maintenance. Changes of these industry conditions could have a
direct impact on dealership market. Cessation of domestic car manufacturing of
by 2017&lt;w:sdt citation=&quot;t&quot; id=&quot;476274451&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Mot18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Motor Trade Association of Australia, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; caused a
considerable impact on dealership market which brought new opportunities as
well as created threats.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Due to intense price competition among local car
manufacturers and imported cars owing to high wage rate, technological costs,
domestic production ceased in 2017. Thus, new car brands such as Toyota and GM
Holden are now solely imported. This has given car dealers new opportunity to
seek for low cost cars to capture wider margins which was not presented when cars
were locally manufactured.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748486&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747711&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Demand&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;















&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Demand side of value chain is the customers. Industry
caters to diverse auto mobile requirements, ranging from; taxi and limousine
transport; passenger car rental and hiring and end retail customers. There are
over 400 models to choose from 67 branded cars, which gives customers wide
range of options. Thus competitiveness within the industry is undoubtably intense.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6-ake4DAs8IRoHZytj0pspHiwlydIk1x9BM_iyiFH93-gFKJDchfH3VTY6g-6qfuqGQmwdmI_Bf35DgH3TsX3nZWBfAHwwfZ7GzZ00z6FKeH6ltTiLy2NHiFB66atESNtCSkXWat3e04/s1600/Capture++4.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;292&quot; data-original-width=&quot;310&quot; height=&quot;301&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh6-ake4DAs8IRoHZytj0pspHiwlydIk1x9BM_iyiFH93-gFKJDchfH3VTY6g-6qfuqGQmwdmI_Bf35DgH3TsX3nZWBfAHwwfZ7GzZ00z6FKeH6ltTiLy2NHiFB66atESNtCSkXWat3e04/s320/Capture++4.PNG&quot; width=&quot;320&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Due
to environmental concerns and increase in petroleum prices in last decade
customers are now moving towards more eco- friendly electric and hybrid
vehicles. Thus, small cars such as Mazda3, Hyundai i30 and Toyota Corolla have
reported a growth in sales&lt;w:sdt citation=&quot;t&quot; id=&quot;-501288291&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Tho18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Despite
considerable reduction in fuel prices in recent years, customers still prefer
to switch to smaller-cheaper and fuel-efficient cars.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Contrariwise,
boom in SMEs has increased demand for utility and commercial vehicles&lt;w:sdt citation=&quot;t&quot; id=&quot;-1376615426&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Tho18 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;, which are
comparatively more expensive than smaller-cheaper and fuel efficient cars. This
is supported by Toyota HiLux, being a commercially used vehicle, becoming the
best seller in year 2016-17.These utility vehicles can attract more profit
margins to dealerships as they are priced well above passenger vehicles.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748487&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747712&quot;&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;02. &amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514682841&quot;&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;Market
analysis&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748488&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747713&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Demographic factors&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The industry is currently at a
saturated point where there are nearly 685 cars per every 1,000 people in
Australia&lt;w:sdt citation=&quot;t&quot; id=&quot;1492911931&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Tho18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus, unless the
population growth is increased demand for cars will be stagnant without a growth.
According to Figure03.&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span lang=EN-AU
style=&#39;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;color:windowtext;
background:white&#39;&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; SEQ Figure_03.
\* ARABIC &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;2&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
lang=EN-AU style=&#39;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;
color:windowtext;background:white&#39;&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt; most densely populated states, such as New
South Wales, Victoria and Queensland, are home to more than 77% of the
population. Conversely, little over 78% of the car dealers operated in these
regions.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;While population and car
dealership distribution appeared to be rational, new opportunities could be
seen in states such as in Northern Territory and Western Australia, where there
is a considerable increase in population compared to the previous year. This
could be further supported by the new migration policies to direct the
immigrants to the low populated areas. Though the overall population growth in
Australia is at 1.6% the immigration growth is at 3%.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;























&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;Figure
02.&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span lang=EN-AU style=&#39;font-size:11.0pt;
mso-bidi-font-size:9.0pt;line-height:115%&#39;&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
SEQ Figure_03. \* ARABIC &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;3&amp;nbsp;&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
lang=EN-AU style=&#39;font-size:11.0pt;mso-bidi-font-size:9.0pt;line-height:115%&#39;&gt;&lt;span
style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;Population
and Car Dealership Distribution&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 11.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 9.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuSKpRyX2eTFBZgB-OpZKCn04Z27KWiQ0ShoN-ZAUt32EsIduVx2oHGLikSWjH0MpYTonfKnoIf3LN3jPK02rB2_LrmXB54XFqW3RjYhPYyupQo9THMlbN0U17FWRrVQGOzLhxg0fmfm8/s1600/Capture+5.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;435&quot; data-original-width=&quot;725&quot; height=&quot;384&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjuSKpRyX2eTFBZgB-OpZKCn04Z27KWiQ0ShoN-ZAUt32EsIduVx2oHGLikSWjH0MpYTonfKnoIf3LN3jPK02rB2_LrmXB54XFqW3RjYhPYyupQo9THMlbN0U17FWRrVQGOzLhxg0fmfm8/s640/Capture+5.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748489&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747714&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Legal&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Local dealers are facing a
challenge due to new amendments made to Motor Vehicle Standards Act 1989, which
enabled customers to personally import cars from 2018 onwards &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;-1827732858&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;background:white&#39;&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION SBS16 \l 3081&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\m AAD17&lt;/span&gt;&lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;background: white;&quot;&gt;(SBS News,
 2016; AADA, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
This has increased choice for customers while creating a threat to local car dealers.
With these changes in legislation, it is estimated that nearly 30,000 vehicles
be imported to Australia every year&lt;w:sdt citation=&quot;t&quot; id=&quot;-990554011&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Reg \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(RAWS Association, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Further, &lt;span style=&quot;background: white;&quot;&gt;Australian
Competition and Consumer Commission (ACCC)&lt;/span&gt; has restricted insurance
companies to pay 20% commission payment to car dealerships when selling
insurance policies to their customers &lt;w:sdt citation=&quot;t&quot; id=&quot;540491072&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION ACC17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(ACCC, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. According to BDO
forecast this legislative influence could reduce the annual dealership income
by nearly $1,000 million.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748490&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747715&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Taxation&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;More than 20% of the price of car is comprised of
taxes and charges &lt;w:sdt citation=&quot;t&quot; id=&quot;-1670251422&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION AAD17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AADA, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This includes, 10%
GST and 33% of the luxury car tax charged above luxury car threshold&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftn1&quot; name=&quot;_ftnref1&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt;.
Thus, due to stoppage of car manufacturing in Australia all are imported which
are subject to additional importation taxes. As a result profit margins have
decreased. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Conversely, tax exemption of cars importing from
South Korea (since 2014) and Japan (since (2015) helped reduced the tension on
prices&lt;w:sdt citation=&quot;t&quot; id=&quot;685413091&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Tho18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Despite Australian
dollar being depreciating against these currencies, removal of the taxes caused
prices to be reduced in the market attracting more customers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748491&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747716&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Environmental&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;The environmental concerns and go green concept is not a mere fad
among the producers. It has been firmly grounded in the today’s business models
due to reasons such as government, pressure groups influence, change in
consumer lifestyle and awareness, overwhelming evidence of human impact on environmental
degradation and also partly due to the companies genuine concerns on the
environment&lt;w:sdt citation=&quot;t&quot; id=&quot;-1037900319&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Leo11 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Leonidou &amp;amp; Leonidou, 2011)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In contrast, some
businesses perceived environmental issue as an opportunity to exploit by
changing their strategies and to place their product top of competition&lt;w:sdt citation=&quot;t&quot; id=&quot;-1372759487&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Cur07 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Curtin, 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Due to these
reasons environment has a great impact on the industry at large and on
individual businesses.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Similarly industry too has an influence on environment. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;It is estimated that approximately 19% of carbon-dioxide
emission can be linked to vehicles on road &lt;w:sdt citation=&quot;t&quot; id=&quot;1132756930&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Pri07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(PricewaterhouseCoopers,
 2007)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
With constant increase in the global temperature and awake of awareness, the
customers are now moving towards alternative transportation methods such as
public transport and the bicycles.&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748492&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Economy&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Real household income of Australian residence has
increased in the past decade by 19% &lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftn2&quot; name=&quot;_ftnref2&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt;
(simple growth rate). When household income increases there is more demand is
created for the non-essential items like cars&lt;w:sdt citation=&quot;t&quot; id=&quot;797491852&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Tho18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Since
the dealership market solely rely on the imported cars the exchange rate plays
a vital role. The weak Australian dollar has caused profits margins to shrink
and it was reported that most small scale car dealers in 2015 reported a loss.
However, major players like Automotive Holdings Group and AP Eagers maintain
steady growth. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748493&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747718&quot;&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;03. Audit of Major Players in
the Car Industry&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;As discussed in the previous section Toyota, Mazda, Hyundai,
Holden and Ford are the top five brands in Australia in terms of the market
share. In this section two major players will be analysed in terms of their
marketing mix. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748494&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747719&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Toyota&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Toyota&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftn3&quot; name=&quot;_ftnref3&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt; is
a Japanese car manufacturer founded in 1937. Today Toyota has fifty-one production
and nine R&amp;amp;D bases across the globe, including Australia. Unlike other
brands, Toyota does not recognize its country of origin, rather it states “Made
by Toyota”, which emphasises philosophy: every vehicle is produced with high
quality in “Toyota Way” &lt;w:sdt citation=&quot;t&quot; id=&quot;-1463115500&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Toy18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Toyota-Global, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. The following
sections describe marketing mix of Toyota. Toyota-Australia is an unlisted
public company which is at the 38&lt;sup&gt;th&lt;/sup&gt; position within the 2,000
companies in Australia&lt;w:sdt citation=&quot;t&quot; id=&quot;-27416691&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION IBI172 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(IBISWorld, 2017b)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Product&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Toyota-Global
categorised 42 models under 9 classes (Appendix1) compared Toyota-Australia
categorization of 21 models under 4 classes (Appendix2). The product mix in
Australia is comprised of vehicles that suitable for the lifestyle and the
legislative framework. Since the cessation of the production of manufacturing
in Australia in 2017, all the vehicles are imported for the local market.&amp;nbsp; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The
demand for large vehicles have been diminished which could be seen by gradual
decline in sale of Aurion&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftn4&quot; name=&quot;_ftnref4&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%;&quot;&gt;[4]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt; &lt;w:sdt citation=&quot;t&quot; id=&quot;-1155218270&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Tho18 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Thomson,
 2018)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;
and discontinuation of the production. Similarly, the importance placed on
medium cars declined (Camry) due to shift in consumer preference for small cars.
As a result demand for Corolla has increased. In particular large passenger vehicles
(Tarago) demand has decreased owing to high fuel consumption. Similarly grow in
SME businesses has created a great demand for utility (HiLux) and commercial
(HiAce) vehicles. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Thus
in terms of the product mix a greater emphasis has been placed on utility, small-fuel
efficient and commercial vehicles. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Price&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Price is the only element in the marketing mix that does not
entail an actual cost to the business&lt;w:sdt citation=&quot;t&quot; id=&quot;152954449&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Rao95 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Rao &amp;amp; Steckel, 1995)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In 2017
Toyota-Australia generated &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;$8,827,889,000 revenue. This
is from the full range of low priced to premium models. The pricing model is
designed based on the model and customer segmentation.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Due to high competition among dealers and higher range of customer
choices, the pricing strategy has been the economy pricing for the
small-fuel-efficient vehicles and for luxury models, premium pricing strategy
has been applied. However, the pricing strategy has been revised for Toyota86
sports car model by lowering its price in order to popularise the product in
Australia &lt;w:sdt citation=&quot;t&quot; id=&quot;-1925488644&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Tho18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Thomson, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Japan-Australia free-trade-agreement has removed the
import tax on vehicles. Toyota being a Japanese company were able to receive
the benefit of the government policy and lower their prices to gain the
competitive edge&lt;w:sdt citation=&quot;t&quot; id=&quot;1937641225&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION IBI18 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(IBISWorld, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. As a result, &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;lowering
the price of &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;s&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;ports car category (Toyota86) has
attracted more customers. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Promotion&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Toyota has branded itself as “making clean-cars”&lt;w:sdt citation=&quot;t&quot; id=&quot;1617567371&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
 CITATION Toy181 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Toyota-Global, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. The advertising
strategies have been designed to emphasised qualities of different models. For
instance slogans such as “Hilux-tougher than you think” Yaris-treat it with
respect, “Prius-&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;l&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;ower
emissions than a goat” encapsulates features and value of models. Toyota’s
commercial sponsorship has been driving force of their brand image. Among their
sponsorship policies they embrace &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;innovative
environmental reliability safety high and quality&lt;w:sdt citation=&quot;t&quot; id=&quot;-609510645&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
 CITATION Toy18 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Toyota-Global, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Place&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Distribution channel is greatly dispersed as Toyota uses 313
dealerships to reach the customers dispersed across the country.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;























































































&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhs-5y3Y3KPcZWJC0DnfsywrsfdOc0A6O6lVkrpCAF4Xfbmgm29yHvQiFLf1WmNV0TLtapyzZxAG1GeFjIj7AffWuUfOyhlRGNnISSVMPExMxeJHde1ytpEhAesVF0_fKnOu7gBMkR4IZ8/s1600/Capture+6.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;349&quot; data-original-width=&quot;658&quot; height=&quot;338&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhs-5y3Y3KPcZWJC0DnfsywrsfdOc0A6O6lVkrpCAF4Xfbmgm29yHvQiFLf1WmNV0TLtapyzZxAG1GeFjIj7AffWuUfOyhlRGNnISSVMPExMxeJHde1ytpEhAesVF0_fKnOu7gBMkR4IZ8/s640/Capture+6.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: 8.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;When
the dealership distribution is compared with the population it can be seen that
both has the same degree of dispersal.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748216&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;Figure 03. &lt;/span&gt;&lt;/a&gt;&lt;!--[if supportFields]&gt;&lt;span
style=&#39;mso-bookmark:_Toc515748216&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
style=&#39;mso-bookmark:_Toc515748216&#39;&gt;&lt;span lang=EN-AU style=&#39;font-size:11.0pt;
mso-bidi-font-size:9.0pt;line-height:115%&#39;&gt;&lt;span
style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;SEQ Figure_4. \* ARABIC &lt;span
style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt;4&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
style=&#39;mso-bookmark:_Toc515748216&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-size: 9.0pt;&quot;&gt; Distribution of Toyota Dealerships
Vs Population&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 9.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhXDP1R0kkYWKWZk387iTHg6uL57ms7tkOnSt-kD0CUp7F8DbXmLUbkO36Hb2NtPe0U0MrLSCRcHL1bqyiVUqMhw8Qey_euhWKzeK4gvWhCbdTAxbospiVXmmA-UgYUgQTj-L89KOzD-Xw/s1600/Capture+7.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;281&quot; data-original-width=&quot;696&quot; height=&quot;258&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhXDP1R0kkYWKWZk387iTHg6uL57ms7tkOnSt-kD0CUp7F8DbXmLUbkO36Hb2NtPe0U0MrLSCRcHL1bqyiVUqMhw8Qey_euhWKzeK4gvWhCbdTAxbospiVXmmA-UgYUgQTj-L89KOzD-Xw/s640/Capture+7.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748495&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747720&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Mazda&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Mazda-Australia, which has its roots in Japan, is
a foreign owned private company which is at the 119&lt;sup&gt;th&lt;/sup&gt; position
within the 2,000 companies in Australia&lt;w:sdt citation=&quot;t&quot; id=&quot;1236672200&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION IBI173 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(IBISWorld, 2017a)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. It generated a
revenue of $3Mn including the sale of vehicles and other revenue.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Product&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Mazda-Global categorised 11 models under 5
classes (Appendix3) and Mazda CX8, a large SUV model is about to be introduced
to their product range. Unlike Toyota, Mazda is well known for its product for
being made for passion and people with passion. The product designs are much
towards sports car models than for family-type wagon.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;As a result of consumers shifting towards low
priced-small cars, demand for Mazda3 has been increased creating more emphasis
on their product range. Mazda is well known for its SUVs (CX5 and CX9) and
there has been a recent increase in demand among upper-middleclass buyers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Price&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;The prising is very competitive as there are number of models are
in the market under numerous brads. Mazda follows different pricing strategies
based on the target market, for instance CX9 is a premium priced vehicle
targeted for &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;upper-middleclass buyers
whereas Mazda3 is following competitive pricing strategy with lower prices to
increase the profits by increasing the volumes.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Promotion&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Zoom-Zoom slogan has been the heart of the promotional campion of
Mazda since 2010. This represents Mazda’s fuel efficient &lt;i&gt;SkyActiv&lt;/i&gt; engine. Among other promotional strategies Mazda aggressively
take part in commercial sponsorships. It has been the sponsor for number of
sporting events and gained popularity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Recently, Mazda-Australia has a range of drive away offers for the
private buyers. Further Mazda has introduced an end-of-year tax time value for
a limited time period as a method of promotional strategies.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Place&lt;/span&gt;&lt;/i&gt;&lt;/b&gt;&lt;i&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/i&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Mazda manufacturing in different plants across the country and
imported to Australia. Having affiliations with dealerships provided Mazda with
competitive edge by being close to the target customers. Unlike other brands,
Mazda targets the urban youth in upper and middle-class-upper&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748496&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;SWOT Analysis of Toyota&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;/div&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLZfieMwIOo5y4HFRwDAoHIyQqwQyd3qPNd1w72CTy4aqLMMScAYb7XKu_St-L8RQW5xVe3E3mSI1MaW9O3MkPkg8Mn3FjnzeSC5W2YHxbdvB_RSc2fC1Egdsa2NOaTxoEsY3iSAPW1Lw/s1600/Capture+8.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;392&quot; data-original-width=&quot;657&quot; height=&quot;380&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgLZfieMwIOo5y4HFRwDAoHIyQqwQyd3qPNd1w72CTy4aqLMMScAYb7XKu_St-L8RQW5xVe3E3mSI1MaW9O3MkPkg8Mn3FjnzeSC5W2YHxbdvB_RSc2fC1Egdsa2NOaTxoEsY3iSAPW1Lw/s640/Capture+8.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748497&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747722&quot;&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;04. Recommendation&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Change in the product mix&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;In the review of information related to
Toyota-Australia it was noted that popularity for small-fuel efficient cars is
now in demand due to shift in customer preference. Further it was noted that
Australia is not importing all the product ranges available to the global
market. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Out of a
total of 42 models only 21 models are available in Australia.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt; Thus, it is recommended that Toyota-Australia
expanded its product mix by importing brands such as &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Mirai, Prius Plug-in Hybrid and electronic car
model iQ EV, which is an ultra-compact size car. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Conversely, it was noted that the
demand for the commercial and utility vehicles have been increased due to the
growth in the SME businesses. Thus, enhancing the product mix in Australia by
making the models such as Dyna, Tacoma and Tundra could help capture a growing
market.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Change in regulations&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;As discussed before from 2018 onwards
individuals are permitted to import vehicles to Australia without the necessity
to go through a dealer. In this regard, also it is recommended to increase the
models available for customers.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Segmentation&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;According to &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Stilinovic
(2016) and Guthrie (2017), New South Wales has 9 suburbs out of the most
expensive 10 suburbs in Australia, which includes Point Piper, Darling Point, Cremorne Point, Bellevue Hill the only other
suburb is Toorak in Victoria. Thus, it is recommended to focus on the
high-end vehicles and introduce&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt; WAKU-DoKI,
&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;new sports car to Australian market.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Under environment analysis it was noted
that utility and commercial vehicles are in demand due to the growth in SMEs.
It is mostly in urban areas SMEs are opened and operated. Therefore it is
advisable to focus on promoting these types of vehicles in the urban areas. Conversely,
young people resettle in low-rent suburbs. As per previous analysis it is
understood that this age group prefers low-cost-fuel-efficient vehicles. Thus,
another recommendation could be to increase the small cars range and promote
them in low rent suburbs. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;High-end cars&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;The industry is now saturated with 0.6
cars per every person. Thus, demand will not be increased unless population is
increased. Therefore it is recommended that Toyota to focus on delivering
high-end cars for car collectors and for upper-class consumers. This could
compromise the low margins gained from small-passenger vehicles. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748498&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747723&quot;&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;05. Conclusion&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;This report analysed the car dealership market
in Australia. For this purpose, PEST analysis is used for external macro
environment, Industry analysis for micro environment and SWOT analysis is
employed to analyse the selected dealer-Toyota-Australia. It was understood
that market is at its maturity stage and saturated with 0.6 cars per person and
0.05% growth rate. Market faces a fierce competition due to high-concentration
and shift in customer demand towards low cost vehicles with thin margins.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;The industry experienced number of changes
in external market such, as cessation of vehicle manufacturing in Australia,
deteriorating Australian Dollar, change in government policies relating to
importation of vehicles and commission earned by dealerships. These changes at
it face is unfavourable. Conversely, tax free agreements with major importers, consumer
shift towards eco-friendly vehicles, boom in SME created new opportunities.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;Toyota-Australia, being the market leader has
a product range to cater to its different market segments. For pricing, they
follow economic pricing for low-cost-fuel-efficient vehicles and premium pricing
for high-end vehicles. Among promotional mix personal selling, through
dealerships, mass advertisements, public relations and sales promotions can be
highlighted as major strategies. Dealership has been the primary means of
distributing the vehicles, which gives opportunity to provide differentiated
approach to the market segment.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;Finally, recommendations were put forward after the
analysis. Firstly, it is advised to increase the product mix offered in Australia
to address threats faced by Toyota-Australia. Secondly, to focus on types of
promotional strategies based on the demographic characteristics of customers.
In this regards more emphasis should be placed for small cars in low-rent
suburbs, luxury cars in expensive suburbs and utility and commercial vehicles
in urban areas.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/span&gt;&lt;br /&gt;
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&lt;w:sdt docparttype=&quot;Bibliographies&quot; docpartunique=&quot;t&quot; id=&quot;1693645690&quot; sdtdocpart=&quot;t&quot;&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;
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&lt;h1&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515747724&quot;&gt;&lt;/a&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc515748499&quot;&gt;&lt;/a&gt;&lt;span class=&quot;Heading1Char&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 16.0pt; line-height: 115%;&quot;&gt;06.
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&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftnref1&quot; name=&quot;_ftn1&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-size: 10.0pt;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 9.0pt; line-height: 115%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-size: 10.0pt;&quot;&gt; The threshold for
2017-18 for the fuel efficient vehicles is $75,526 and for the other vehicles
is $66,331&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn2&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftnref2&quot; name=&quot;_ftn2&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 10.0pt; line-height: 115%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #333333; font-size: 9.0pt;&quot;&gt;Mean weekly equalised disposable household income in 2016 is
$1,009 compared to 2005 is $843&lt;w:sdt citation=&quot;t&quot; id=&quot;-75210951&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Aus171 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Australian Bureau of Statistics,
 2017)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn3&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftnref3&quot; name=&quot;_ftn3&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 10.0pt; line-height: 115%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; Formally known as Toyoda&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn4&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftnref4&quot; name=&quot;_ftn4&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 10.0pt; line-height: 115%;&quot;&gt;[4]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 11.0pt; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Toyota Aurion is an Australian made car which was ceased its production
in 2017&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoCaption&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 11.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;div&gt;
&lt;!--[if !supportFootnotes]--&gt;&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br clear=&quot;all&quot; /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;hr align=&quot;left&quot; size=&quot;1&quot; width=&quot;33%&quot; /&gt;
&lt;!--[endif]--&gt;

&lt;br /&gt;
&lt;div id=&quot;ftn1&quot;&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Marketing/Group%20Assignment/MA505%20Asessment%202%20-%20Group%205.docx#_ftnref1&quot; name=&quot;_ftn1&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 11.0pt; line-height: 115%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 9.0pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;“Motor
Vehicle Dealers industry includes dealerships primarily engaged in selling new
or used motor vehicles to consumers, companies and government entities” &lt;w:sdt citation=&quot;t&quot; id=&quot;-176435882&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Tho18 \p 2 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Thomson,
 2018, p. 2)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&amp;nbsp; The industry also includes the after sales
services to their customers. Thus, market composed of:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 9.0pt;&quot;&gt;-new
car retaining, &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 9.0pt;&quot;&gt;-used
car retailing and &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif; font-size: 9.0pt;&quot;&gt;-after-sales
services.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;br /&gt;</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/1197238042047673330/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/07/01.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1197238042047673330'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1197238042047673330'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/07/01.html' title='Car Dealership Market in Australia'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSuc26r6VXUg9cUWJqFLa93QGhicVqYqElEU7V5x8Ra-q63UQUr-A7BVtsVWFa5F6uo0Z6VjN6YkCqOAbBlVx021JxjGbyAad0rocmu8mojkSM0NPxh4ltrSKiE2AKtU8LddF91Uv9INk/s72-c/Capture+1.PNG" height="72" width="72"/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-189723061444381366</id><published>2018-07-09T21:23:00.002-07:00</published><updated>2018-07-09T21:24:31.318-07:00</updated><title type='text'>Choice of accounting policies </title><content type='html'>&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times&amp;quot; , &amp;quot;times new roman&amp;quot; , serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970108&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Introduction&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Australia
follows the principle-based accounting standards which gives the preparers the
options to choose among the accounting policies and highlight the reporting
under substance over form &lt;w:sdt citation=&quot;t&quot; id=&quot;104549927&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Psa07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Psaros, 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Unlike the
rule-based accounting, under principle based accounting method there is a high
chance of exercising the creative accounting. “Studies have shown that
accounting choices are influenced by a range of contracting, financing and
operational factors &lt;w:sdt citation=&quot;t&quot; id=&quot;-1660451728&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Sha98 \p 83 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Shah, 1998, p. 83)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;”. In this backdrop
the purpose of the report is to analyse the choice of accounting methods of a
selected company in Australia. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Overview of the selected company&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;South32
Limited (hereinafter referred to as South32) is a group of companies which were
part of BHP Billiton Limited (BHP) prior to its demerger in May 2015. Since
then South 32 is formally demerged and standing alone as a separate entity
listed in the Australian Stock Exchange (ASX) and London Stock Exchange &lt;w:sdt citation=&quot;t&quot; id=&quot;845910462&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Sou15 \l
 3081&lt;span style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\m BHP15&lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(South32, 2015; BHP, 2015)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. At present the
company is among the top 20 ASX companies and has a weight of 2.06 (compared to
10.67 for BHP) in the total capitalization in ASX 20 List as of 1 May 2018 &lt;w:sdt citation=&quot;t&quot; id=&quot;-1219886563&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION ASX18 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(ASX 20 List, 2018)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;South32
is a diversified company engaged in mining and metal with its presence in South
America and South Africa and having its corporate office and operations in
Australia. It has an employee base over 14,000 in 7 locations across the globe.
The gross revenue of the group is mainly generated through the group production
and third party production where the net margins from those are significantly
differ. As such, Financial Statements (FS) report the net profit or loss from
these two main sources separately. The company have expected a deterioration of
commodity prices in the global market and this has in part contributed to the
loss reported in 2015 and 2016. Since their demerger from BHP in 2015, this
might have created a pressure to the management of group. 2017 is the first year
the company made a positive net income after the demerger. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div style=&quot;height: 0px;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970109&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Part A; Accounting Policy Choice
and Creative Accounting&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;h2&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970110&quot;&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;Creative
Accounting Example No.1: Accounting Policy Choice&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Identification&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;AASB 116 on &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;PPE has
given the option to choose cost or revaluation. South32 used the cost model in
the measurement after recognition of PPE. Proponents of fair value model
advocates that far value model can yield more relevant information to the users
of the FS&lt;w:sdt citation=&quot;t&quot; id=&quot;-573895614&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Man13 \l 3081 &lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;\m Pal14&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;
 (Mandilas, Kourtidis, &amp;amp; Demitriades, 2013; Palea, 2014)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; and increase the
transparency &lt;w:sdt citation=&quot;t&quot; id=&quot;2114860897&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Pal14 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Palea, 2014)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Further revaluation
of PPE could resolve the issues caused through information asymmetry&lt;w:sdt citation=&quot;t&quot; id=&quot;-1853789136&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Bro92 \l 3081 &lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;\m Man13&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;
 (Brown, Izan, &amp;amp; Loh, 1992; Mandilas, Kourtidis, &amp;amp; Demitriades, 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; and studies have
shown that this method could thus enhance the wealth of the shareholders&lt;w:sdt citation=&quot;t&quot; id=&quot;939713497&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Abo99 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Aboody, Barth, &amp;amp; Kasznik, 1999)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;On
the other hand opponents highlighted that fair value model will compromise the
reliability quality of accounting information&lt;w:sdt citation=&quot;t&quot; id=&quot;1143468664&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Cot95 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Cotter &amp;amp; Zimmer, 1995)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;span style=&quot;background: white;&quot;&gt;The prior literature suggests that the
firms who has higher gearing or seeking debt financing opt to report PPE under
fair value method to enhance the perceived borrowing capacity &lt;/span&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;1165365320&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bar07 \l
 3081&lt;span style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\m Cot95 \m Bar11 \m Bro92 \m
 Iat11&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Barlev,
 Fried, Haddad, &amp;amp; Livnat, 2007; Cotter &amp;amp; Zimmer, 1995; Barać &amp;amp;
 Šodan, 2011; Brown, Izan, &amp;amp; Loh, 1992; Iatridis &amp;amp; Kilirgiotis, 2011)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;span style=&quot;background: white;&quot;&gt;. &lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;It was noted that South32 &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;has 31% gearing ratio and not shown any obvious signs
of leverage issues. Further it was observed that PPE account for 80% of the
total non-current assets. Given the negative net profit reported for the past
years South32 has a perceived pressure to reduce the expenses. In this light if
the company were to follow the fair value method and cost to be significantly
different to the fair value, the company will have negative effects on the
reported income.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;For instance, if the PPE to be
revalued upwards the increase in the PPE will cause higher depreciation and
will further deteriorate the profits. If the PPE were to have a downward
revaluation there will be recognized in the profit and loss unless “the decrease
shall be recognised in other comprehensive income to the extent of any credit
balance existing in the revaluation surplus in respect of that asset” &lt;w:sdt citation=&quot;t&quot; id=&quot;1344360642&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION AAS153 \p 22 \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB 116, 2015, p. 22)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus, fair value
method can result in weakening the financial performance though it could lead
to strengthen the financial position if the assets are to be revalued upwards.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;It was further noted that South32 has
followed the straight line method to depreciate the plant and equipment. Even
though plan and equipment do not generate the same level of income over the 30 years
it intends to use straight line method rather than more realistic reducing
balance method. Since the demerger in 2015 the firm has followed the straight
line method. If the reducing balance were to be followed the financial
performance of South32 could be much worse than it had reported in the early
years. This too cast a doubt as to the selection of the accounting policies to
portray a picture that management purport to depict. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Reasons&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;As
Gordon (1964) suggests management put their interest before owners and select
accounting policies that could maximise their own benefit. As per his
income-smoothing hypothesis, “a management should within the limits of its
power, i.e., the latitude allowed by accounting rule, (1) smooth reported
income, and (2) smooth the rate of growth in income” &lt;w:sdt citation=&quot;t&quot; id=&quot;405268363&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 Gor64 \p 259 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Gordon,
 1964, p. 259)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
South32 FS has reported a profit and paid dividend for the first time in 2017
since the demerger from BHP. This suggests that management has the perceived
pressure to report the profits in order to smooth the profits.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;According
to Gorden, management assumes that their welfare will be increased at a greater
rate when the owners have a greater satisfaction. He further stated that when
owners are dissatisfied with management performance, the increase in the owners’
satisfaction will increase the management welfare at a greater rate than it had
when the owners were already satisfied with the performance. On this grounds it
could be argued that management had a pressure to report a profit in the 2017
due to the loss reported in the previous 2 years. Thus, the management used the
cost model in the measurement after recognition of PPE, which will reduce the
risk of having a negative impact on the income statement and greatly assist in
income smoothing. Similarly, the straight line depreciation method also reduce
the fluctuations in profits from one year to the other in a great deal. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970111&quot;&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;Creative
Accounting Example No.1: Disclosure for Influencing Interpretation&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Identification&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;As
part of IASB project to enhance the financial reporting, AASB 2015-2 Amendments
to Australian Accounting Standards &lt;span style=&quot;background: white;&quot;&gt;disclosure
initiative&lt;/span&gt; was introduced. Among the amendments was the Amendments to
AASB 101 in 2015 January. Though the standard will come into effect after 1&lt;sup&gt;st&lt;/sup&gt;
January 2016, entities are permitted for an early application. This amendment
has removed certain mandatory disclosures and emphasised only on material
disclosures. Further it went on to supersede the mandatory minimal requirements
in a standard and highlighted that an entity is not mandated to report on the
prescribed disclosure if it is not material. This amendment has further broaden
range of choices and has given much latitude to the preparers in the choice of
disclosure and reporting of FS.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;It
was noted by perusing the annual report &lt;w:sdt citation=&quot;t&quot; id=&quot;1968001921&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Sou15 \n&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\t&lt;span style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(2015)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;, South32 has early
adopted &lt;w:sdt citation=&quot;t&quot; id=&quot;-1210190735&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION AAS52 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB 101, 2015-2)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; for the financial
year 2014-15 when it fact the standard will be in effect in 2016.
Unsurprisingly amendment to that AASB 101 has provided more opportunities for
South32 to restrain from disclosing certain information to the public on the
grounds that it is not material as per application of new amendment to AASB
101. This clearly shows the opportunistic behaviour of the management by early
adaptation of such amendments to their advantage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;It
was further noted that in the same year the company has not opted to early
adoration of other standards and interpretations such as AABD 9, AASB 15 which
have profound effect on the reporting given the nature of the business.
Similarly, in 2017, management has decided not to early adopt the accounting
standard amendments such as AASB 107 AASB 9, AASB 16, inter alia.&amp;nbsp; This behaviour of portrays that when there is
an option of the timing of the adoption of an accounting policy the management
will early adopt the ones that is advantageous to them and differ the adoption
of other pronouncement until it is effective date. &lt;span style=&quot;background: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Reasons &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Managers
are more likely to early adopt a mandatory standard if it can be used to their
advantage &lt;w:sdt citation=&quot;t&quot; id=&quot;516125374&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Swe94 \l 3081&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt;  &lt;/span&gt;\m Aff07&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Sweeney,
 1994; Affes &amp;amp; Callimaci, 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Reducing the
disclosures in FS increases the information asymmetry between management and
external owners. Information asymmetry could assist managers pursuing their
self-interest, as explained in the neoclassical theory, at the expense of
owners. Information asymmetry and self-interest will in turn increase the
opportunistic behaviour of management and increase the agency problem. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Materiality
can be used as a ploy to conceal information which could otherwise draw the
attention of readers (Henderson, et al., 2014). Thus, by early application of a
standard to reduce the disclosure is motivated by the need to conceal the
information. The opportunistic behaviour of the management is “expected to
decrease in investor protection because strong protection limits insiders’
ability to acquire private control benefits, which reduces their incentives to
mask firm performance”&lt;w:sdt citation=&quot;t&quot; id=&quot;-1878618508&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Leu03 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Leuz, Nanda, &amp;amp; Wysocki, 2003)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970112&quot;&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;Creative
Accounting Example No.2: Disclosure for Influencing Interpretation&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Operating cash flow (CF) can be reported either
under direct method, where it requires cash payment and receipts to be reported
under major classes; or indirect method, where profit(loss) is adjusted for
non-cash items, accrual accounting treatments, and non-operating income and
expenses. This has given an option for entities to choose among direct and
indirect method. However, AASB 107 (2015) emphasises the importance of direct
method and it “provides information which may be useful in estimating future
CFs and which is not available under the indirect method &lt;w:sdt citation=&quot;t&quot; id=&quot;326252008&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 Aus15 \p 8 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB
 107, 2015, p. 8)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;”.
Despite AASB promoting the direct method, which enhances the reporting quality&lt;w:sdt citation=&quot;t&quot; id=&quot;977652778&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Has07 \l 3081&lt;span style=&#39;mso-spacerun:yes&#39;&gt; 
 &lt;/span&gt;\m Bon12 \m Mon01 \m Hug10&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;
 (Hassan &amp;amp; Christopher, 2007; Bond, Bugeja, &amp;amp; Czernkowski, 2012;
 Monsen, 2001; Hughes, Hoy, &amp;amp; Andrew, 2010)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;, South32 followed
the indirect method of as it could reduce the disclosure of the information.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Reasons &lt;span style=&quot;background: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;This decision could be seen as an opportunistic
behaviour to use the choice of accounting standards to gain the benefits.
Hassan &amp;amp; Christopher (2007) found that if a firm follows the direct method
the firm value could be maximised through acting as a quality signalling. They
further stated that this decision is influenced by managerial efficiency of the
firm and financial risk, inter alia. Thus, in this grounds it could be argued
that in order to reduce the disclosure of the management inefficiency and
financial riskiness South32 has followed indirect method to report CFs from
operating activities.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;On the other hand another reason for adopting
such an option could be to conceal information which could otherwise be
revealed. Although owners the debt providers wish to gain more information,
management could gain the advantage of information asymmetry. As noted in the
previous section the key management also owns shares of South32 by way of share
ownership schemes. “Insiders, such as controlling owners or managers, can use
their control over the firm to benefit themselves at the expense of other
stakeholders”&lt;w:sdt citation=&quot;t&quot; id=&quot;1799795524&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Leu03 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Leuz, Nanda, &amp;amp; Wysocki, 2003)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. When sensitive
information is not released to market management can engaged in insider trading
activities. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970113&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Part B; Accounting Policy Choice
and Opportunistic Behaviour&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 107%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;h2&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970114&quot;&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;Opportunistic
behaviour&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;The most incriminatory evidence for the opportunistic behaviour
of managers selecting accounting policies to enhance their own benefits by
compromising the others is the use of policies relating to PPE. South32 management
has used cost model in the measurement after recognition and the straight line
method of depreciation of PPE though it does not reflect the “pattern in which the asset’s future economic
benefits are expected to be consumed by the entity” &lt;w:sdt citation=&quot;t&quot; id=&quot;170383362&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 AAS153 \p 26 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB 116, 2015, p. 26)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;This opportunistic behaviour is prompted as the
preparers of FS are influenced to portray a picture that matches the results
expected by the outsiders.&amp;nbsp; In this
backdrop the role of financial acumen has been discussed by &lt;w:sdt citation=&quot;t&quot; id=&quot;-245884120&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Gor64 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Gordon, 1964)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. The “management of
a corporation should seek to maximize its wealth, the accountant should not be
subordinated to this objective. He should simply report what has happened but
that is the nub of the problem”&lt;w:sdt citation=&quot;t&quot; id=&quot;-994336843&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Gor64 \p 259 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Gordon, 1964, p. 259)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;In review annual report of South32 it was noted that
key management personnel receive around 50% of their total compensation through
share based payments and only 29% of the executive remuneration is fixed and
the balance is tied to several performance related compensations. Thus, there
is an incentive for the management to report profits and enhance the share
price. The management pressure has further increased due to the losses reported
immediately after the 2 years following the demerger from BHP.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/h2&gt;
&lt;h2&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970115&quot;&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt;Process of
contracting&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #1f3864; font-family: &amp;quot;calibri&amp;quot; , sans-serif; font-size: 11.0pt;&quot;&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;According to positive accounting theory earnings
related contract can have an effect on accounting policy choice of the
management &lt;w:sdt citation=&quot;t&quot; id=&quot;1451822588&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Sha98 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Shah, 1998)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Cornett, Marcus,
&amp;amp; Tehranian (2008) stated that earning management through the use of
discretionary accruals could be reduced by governance structure and
compensation tied to performance. With reference to governance structure it was
argued that institutional share ownership and representation of institutional
shareholders in the board can greatly reduce the opportunistic behaviour of the
management as a whole. According to them, options compensations encourage the
management to engage in earnings management.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;In this grounds it could be argued that process
contracting could align the interests of the managements with that of the
owners and achieving the business activities will then achieve both owners and
management objectives. The simplest method to align the interest on the
management with that of the owners is to have a management compensation scheme
with fixed salary and a bonus tied up to the profits. However, as discuss
before this invariably promotes the earning management and opportunistic
behaviour.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Having bonding and monitoring arrangements can
reduce the opportunistic behaviour &lt;w:sdt citation=&quot;t&quot; id=&quot;-1655600520&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Hen14 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Henderson, Peirson,
 Herbohn, Artiach, &amp;amp; Howieson, 2014)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Under bonding
strategy agreements can be entered into specifying the costs that can be
incurred by management. Further, this could specify the choice of accounting
policies and the use of assumptions in computing relevant accounting estimates.
With regard to the monitoring, such as internal auditing, external auditing and
periodic reporting could be introduced. Though these could eliminate
opportunistic behaviour, it will entail agency cost. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 0cm; margin-right: 0cm; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970116&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Conclusion&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;The purpose of this report is to study the choice of
accounting methods of a selected company in Australia, where the
principle-based accounting is practiced. In the review of the FS of South32
revealed that there the management has used the choice of accounting policies
for creative accounting. Firstly, it was noted that PPE has been measured after
recognition under cost method where as fair value method could yield more
realistic picture of the valuation of the assets. Further, the straight-line
method has been used though it failed to depict the manner in which its future
economic benefits are expected to be utilised. The reason behind this could be
the management pressure to report positive net profits and to engage in income
smoothing behaviour for their own advantage.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; margin-top: 12.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 150%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;Secondly, the entity has early adopted the standards
that reduce the disclosure requirements and deferred the adoption of the other
standards till the effective date. Finally, when referring to the reporting of
cash flows it was observed that even though the accounting standard encourages
entities to use direct method of reporting operating CFs South32 used indirect
method. Reasons for these two behaviours could be to create information
asymmetry and gain benefits. Finally, the opportunistic behaviour of the
management has been identified and different bonding and monitoring methods
have been proposed to address this issue. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc514970117&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;References&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;!--[if supportFields]&gt;&lt;span
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 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot;&gt;AASB 101. (2015). &lt;i&gt;Presentation of
 Financial Statements.&lt;/i&gt; Victoria, Commonwealth of Australia: Australian
 Accounting Standards Board [AASB].&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 107%; mso-no-proof: yes;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;AASB 101. (2015-2). &lt;i&gt;Amendments to
 Australian Accounting Standards Disclosure Initiative: Amendments to AASB 101.&lt;/i&gt;
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 [AASB].&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;AASB 107. (2015). &lt;i&gt;Statement of Cash
 Flows.&lt;/i&gt; Victoria, Commonwealth of Australia: Australian Accounting
 Standards Board [AASB]. Retrieved 05 11, 2018, from www.aasb.gov.au&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;AASB 112. (2015). &lt;i&gt;Income Taxes.&lt;/i&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;AASB 116. (2015). &lt;i&gt;Property, Plant and
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&lt;span lang=&quot;EN-AU&quot;&gt;AASB 139. (2015). &lt;i&gt;Financial
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</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/189723061444381366/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/07/introduction-australiafollows-principle.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/189723061444381366'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/189723061444381366'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/07/introduction-australiafollows-principle.html' title='Choice of accounting policies '/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-3688274614926035397</id><published>2018-04-30T01:25:00.000-07:00</published><updated>2018-04-30T01:25:09.683-07:00</updated><title type='text'>The tax treatments of Australian small businesses in Taxation Law </title><content type='html'>&lt;br /&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413315&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;1 Introduction&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Tax
provisions relating to the small businesses in Australia dated back to
Simplified Tax System (STS) rule enacted by Division 328 ITAA 1997 and applied
to the income years commencing from 2001. These small business concessions were
added to ITAA 1997 as a result of New Business Tax System (Capital Gains Tax)
Act of 1999. Though the motive was to simplify the tax regime and to reduce the
tax compliance cost it attracted much criticism despite the amendments made
later on to streamline the different provisions&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn1&quot; name=&quot;_ftnref1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.
As a result in order to standardise the tax concessions which had many
definitions across the legislations, Small Business Entities (SBE) regime was
introduced in 2007 and was in effect from 1&lt;sup&gt;st&lt;/sup&gt; July 2007 income year
and from 1&lt;sup&gt;st&lt;/sup&gt; April 2007 for the Fringe Benefit Tax (FBT) purposes&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn2&quot; name=&quot;_ftnref2&quot; style=&quot;mso-footnote-id: ftn2;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.
Since then there has been number of attempts to grant concessions to the SBEs.
The most notable and the recent change was to reduce the SMEs income tax to 25%
and to broaden the SBE aggregate turnover threshold to $50 million
progressively until the income year 2026–27&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn3&quot; name=&quot;_ftnref3&quot; style=&quot;mso-footnote-id: ftn3;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;


&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413316&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;2 Definition of small business in
taxation law&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Small
Businesses have access to number of concessionary payments and reporting under
the Australian tax legislatives. Irrespective of the type of the business, that
is whether it is sole proprietorship, partnership, company or trust, the SBE
concession could be claimed by the entity if it falls under the SBE definition.
&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
operative provision of Income Tax Assessment Act 1997 (ITAA 1997) s 328-110(1) stipulates
that a business to be a SBE for an income year it should satisfy two conditions&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn4&quot; name=&quot;_ftnref4&quot; style=&quot;mso-footnote-id: ftn4;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[4]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;,
in brief;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; -&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;carried out a business in the income year and &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; -&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;the aggregated turnover is
less than $10 million.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;As
per ITAA 1997 S328-120(2) aggregate turnover in this connection is referred to
the income derived in the ordinary course of carrying on the business in the
income year. Thus, the turnover does not include any non-assessable and
non-exempt income for the income year, such as GST payable on the taxable
income, increase adjustment relating to a supply or acquisition or adjustment
occurred as a result of recoupment&lt;/span&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;Further S328-120(4)&lt;/span&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn5&quot; name=&quot;_ftnref5&quot; style=&quot;mso-footnote-id: ftn5;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[5]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt; addresses the possibility of splitting the income between associates to
in order to gain the tax concessions. According to the section, if any
transaction between an associate, not occurred as an arm’s length, the entity’s
annual turnover should include such transactions measured at market value.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;The aggregate turnover of the entity should be likely to less than $ 10
million for the current year and if the entity carried out business in the
previous income year the aggregate turnover for the previous year should be
less than $ 10 million to fall within the meaning of SBE inter alia. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;However,
according to S328-110(3)&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn6&quot; name=&quot;_ftnref6&quot; style=&quot;mso-footnote-id: ftn6;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[6]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;if the aggregated turnover
for the immediately two preceding years exceeds $10 million, the entity is not
categorised as a SBE.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413317&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;3 Tax treatments for income from
businesses for small businesses&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;SBE
concessions have been amended through Treasury Laws Amendment Bill in 2016
which will apply from the income year 2017 onwards. These amendments have
further expanded and allowed more business to enjoy the tax relives. The
reduced compliance cost, simplification of tax rules and record keeping
requirements are benefits that could accrue to a SBE by introducing these
concessions. Below are the concessions applicable under the income from
business;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Reduced corporate tax rate&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Depreciation - immediate asset write
off&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Stranding stock rule&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Prepaid expenses – immediate deduction&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413318&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Reduced corporate tax rate&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;For
the income years 2016/17 and 2017/18 the corporate tax rate for SBE has been
reduced to 27.5% and the turnover threshold has been increased to 10Mn and 25Mn
respectively. Annexure 1 illustrates the SBE progressively reduced corporate
tax from 28.5% to 25% and increase in aggregate turnover threshold from 2
million to $ 50 million from the income year 2016 to 2027. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413319&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Depreciation&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;As the s
328-170 of ITAA 1997 stipulates, a SBE can opt to depreciate most of the
depreciating assets under an accumulated pool named as &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;single depreciating assets&lt;/i&gt; using 30%&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn7&quot; name=&quot;_ftnref7&quot; style=&quot;mso-footnote-id: ftn7;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[7]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;rate under diminishing
value method rather than under division 40 – Capital allowances&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn8&quot; name=&quot;_ftnref8&quot; style=&quot;mso-footnote-id: ftn8;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[8]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.
This concession has allowed the SBEs to accelerate the depreciation charge by
introducing a higher rate or by immediate deduction. Due to this higher rate of
deduction the current year tax liability of SBE becomes less than that of other
non-SBEs.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Though for
SBE, who carries out &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;primary production&lt;/i&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn9&quot; name=&quot;_ftnref9&quot; style=&quot;mso-footnote-id: ftn9;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[9]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;
business, can elect to apply Subdivision 40-F or 40-G or even SBE depreciation
under 328-170, the businesses&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;CentreContent&quot;&gt; carrying on&lt;span style=&quot;color: black; mso-bidi-font-weight: bold;&quot;&gt;&amp;nbsp;horticultural plants with
depreciating asset lease and assets allocated under subdivision 40-E – low
value and &lt;/span&gt;&lt;span style=&quot;color: black;&quot;&gt;software development pool cannot
apply this section even if the business can be categorised as a SBE.&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: black;&quot;&gt; &lt;/span&gt;Further if a SBE applies S328-170 for the
depreciation of the depreciating assets and later if the SBE ceased to be a SBE
or discontinue the use of this section, SBE can still continue to use the
general small business pool for succeeding income years.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;background: white; font-size: 11pt; line-height: 150%;&quot;&gt;The &lt;/span&gt;&lt;span style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;Division
328 - Small business entities subsection &lt;/span&gt;&lt;span style=&quot;background: white; font-size: 11pt; line-height: 150%;&quot;&gt;180(1) states that if the cost of a depreciating asset at the end of the
income year is less than $1,000, such asset can be accumulated to the general
small business pool and depreciated at 30%. However, if the asset is acquired &lt;/span&gt;&lt;span style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;between 12 May 2015 and 30 June 2018 the pool threshold is set at
$20,000&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn10&quot; name=&quot;_ftnref10&quot; style=&quot;mso-footnote-id: ftn10;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[10]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.&lt;span style=&quot;color: black;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413320&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Stranding stock rule&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;SBE
can elect not take a stock count if the difference between opening and
reasonable estimate of the value of stock at the end of the income year is
likely to be less than $5,000&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn11&quot; name=&quot;_ftnref11&quot; style=&quot;mso-footnote-id: ftn11;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[11]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413321&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Prepaid expenses – immediate
deduction&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;In
order to restrain the tax payers claiming the outgoings which has a future
benefits (prepayments) sections 82KZL to 82KZMG of ITAA 1936 regulate the
timing of the these advanced payments. However, SBEs were granted with an
exception where if a payment for a service is up to 12 months, such payments
can be allowed for an immediate deduction irrespective of whether it extends to
the next subsequent income year&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn12&quot; name=&quot;_ftnref12&quot; style=&quot;mso-footnote-id: ftn12;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[12]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413322&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;4. Tax treatments for income from
properties for small businesses&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
income/gains from properties could take two forms, i.e., recurring income as a
flow &lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn13&quot; name=&quot;_ftnref13&quot; style=&quot;mso-footnote-id: ftn13;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[13]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;and
non-recurring income as capital gains. For SBEs the most notable concession
from property is the capital gains tax (CGT) small business relief available
under Div 152 of ITAA 1997, viz.;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;15 year exemption&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;50% reduction&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Concession on retirement &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Relief on roll-over&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;For
the purpose of this division, a SBE is defined under subdivision 152‑5 as
follows;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The entity should be a SBE with an
aggregated turnover of less than $2Mn&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn14&quot; name=&quot;_ftnref14&quot; style=&quot;mso-footnote-id: ftn14;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[14]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.
&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The entity shall be a SBE or a partner
in a partnership&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn15&quot; name=&quot;_ftnref15&quot; style=&quot;mso-footnote-id: ftn15;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[15]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;
&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Net value of the assets of the entity
and the related entities should not exceed $6Mn&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The CGT asset must be an active asset
either tangible or intangible which is either used or held ready for the use in
the course of the business (in relation to tangible assets) or inherently
connected with the business (in relation to intangible assets)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;If the CGT asset is the interest of a
trust, there should be CGT concession stakeholders prior to occurring the CGT
event.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413323&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;15 years exemption&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;There
will not be any assessable CGT if an asset, that is active, is continuously
owned by a SBE for 15 years and the taxpayer is 55 years of age or over and is
retiring or permanently incapacitated.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413324&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;50% reduction&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
capital gains on an active asset has been reduced by 50%. This allowance is
granted in addition to the CGT 50% discount rate granted if the asset is held
for more than 12 months and totally allowing a 75% discount on the capital gain
for SBEs.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413325&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Concession on retirement&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;At
the retirement of the tax payer if the he utilises the capital gains arising
from an asset connected to SBE, the CGT exemption can be claimed up to a
lifetime limit of $0.5Mn. If the taxpayer is under 55 years of age, the exempt
proceeds should be invested in a complying superfund or retirement saving
account. On the other hand if the taxpayer is older than 55 years, the proceeds
should not be rollover to a superfund to claim the exemption for the CGT.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413326&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Relief on roll-over&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
capital gains could be deferred for two years for the whole or part of the gain
if a SBE sells an active asset. This could be deferred longer if the capital
asset is replaced or incurred capital expenditure in improving the existing
asset. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413327&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;5. Tax treatments for offsets and
deductions for small businesses&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;ITAA
1997, subdivision 328-F deals with the small business income tax offset. This
section is applicable to;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Individual who is a SBEs&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Share of net SBE unincorporated income
is included in such individual’s assessable income.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;SBE income is included in the
assessable income of an individual as a result of being partner of a
partnership or a beneficiary of a trust which is a SBE.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Based
on this provision it could be understood that the small business tax offset
could be claimed not only by an individual who carries out a business which
falls under the definition of a small business but also by an individual who is
a beneficiary of a trust or partner of a partnership which is eligible for the
SBE.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
eligibility under this regime is a non-refundable tax offset up to a maximum of
$1,000 applicable from the income year 2015/16, calculated 5% on the total net
SBE income tax payable, excluding the capital gains. From the income year
2016/17 onwards the rate has been increased to 8% to 16% by the end of 2026/27
income years. In other words the offset is capped up to a maximum of $1,000 per
income year. In deciding whether an entity is a SBE, $5Mn threshold test is
applied. For the income year 2015/16, the income threshold was $2Mn.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;For
a small trader there are some eligible incomes and expenditures. Below are some
income and expenditure a SBE cannot claim for this purpose;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Income&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Net capital gains&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Personal service income&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Salary and wages&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Government allowances&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Interest and dividend&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Farm managed deposit interest&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Expense&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Tax related expenses&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Gifts and donations&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Personal contribution to
superannuation&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Business loss for the current year&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Preceding years tax losses&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;For
a partnership, if the share of net SBE income is less than the deductions
allowed, the partnership share is treated as zero. Similarly for a trust also,
if the deductions exceeds the share of income from the trust, the net income is
treated as nil. In this regard the following are not deductible for both
partnership and trust;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Tax related expenses&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Gifts and donations&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Personal contribution to
superannuation&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;The
tax offset is computed as a proportion of tax payable related to SBE net small
business income.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413328&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;6 Other tax concessions for small
businesses&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Apart from the aforementioned
concessions for SBEs the tax regime has granted number of other relives including
administrative, simplification and lower tax regimes to encourage the
businesses. With regard to tax administration, SBEs are granted with 2 years
standard period for amending the assessment&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn16&quot; name=&quot;_ftnref16&quot; style=&quot;mso-footnote-id: ftn16;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[16]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;.&lt;/span&gt; The below sections
discuss the different tax concessions available for a SBE. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413329&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Goods and Services Tax (GST) and
excise concession&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;An entity which falls under the
definition of SBE can opt to account the GST on cash basis&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn17&quot; name=&quot;_ftnref17&quot; style=&quot;mso-footnote-id: ftn17;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[17]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;.
For GST SBE concession purpose, the turnover threshold is $10mn from 1&lt;sup&gt;st&lt;/sup&gt;
July 2016 and $2Mn up to 30 June 2016. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;With regard to the settlement of
excise duty, SBE can opt to apply to defer the excise duty to monthly reporting
from the weekly reporting cycle. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413330&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Small business car parking –
Fringe Benefit Tax (FBT)&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-left: 3.0pt; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;According to S58GA
of Fringe Benefits Tax Assessment Act 1986, car parking provided in relation to
an employment to an employee in a particular FBT year is exempted if;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Car is parked in a place other than in
a commercial parking station&lt;/span&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Employer is other than a public
company or a government body&lt;/span&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; mso-add-space: auto; mso-list: l1 level1 lfo2; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;color: black;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;-&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Either,
the total ordinary income of the employer is less than $10Mn or a SBE.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413331&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Cash basis accounting&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; margin-left: 3.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;After
1st July 2007, the STS regime has been superseded by the SBE scheme and the
only test require an entity to be categorised as a SBE is the turnover test as
discussed in section two of this report under definition of a SBE. In order to
improve the cash flow off the SBEs, further concession has been granted
allowing the entities to report and calculate tax payable on cash basis. This
is an additional relief apart from reporting GST on cash basis discussed under
section 6 part - Goods and Services Tax (GST) and excise concession.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413332&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Pay-As-You-Go instalment
concession&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; margin-left: 3.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;A
SBE has the option to make a payment towards income tax year end liability
through the PAYG instalment, the amount of which is determined by the
Australian Taxation Office. This amount is computed using the previous
information provided by the SBE.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: 12.0pt; margin-left: 3.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: black; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;As per S45‑130&lt;/span&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn18&quot; name=&quot;_ftnref18&quot; style=&quot;mso-footnote-id: ftn18;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;color: #4472c4; font-size: 11pt; line-height: 107%;&quot;&gt;[18]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: black; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt; of Tax Administration
Act, based on the gross domestic product adjusted national tax method SBEs are
eligible to compute PAYG instalment liability. This method will not only saves
time but also a simplified relief available for a SBE. &lt;/span&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413333&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Immediate write off of start-up
expenses&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-top: 5.0pt; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;SBEs
have granted a concession under 40-880(2A) of ITAA 1997, where certain capital
nature expenditure incurred in relation to proposed structure and operation of
the business can be deducted immediately in the year it incurred rather than
apportioning it over 5 years, which is the provision relating to other business
entities. These expenses includes, &lt;/span&gt;&lt;span style=&quot;color: black; mso-ansi-language: EN-CA; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: &amp;quot;Times New Roman&amp;quot;; mso-fareast-language: EN-CA;&quot;&gt;agency fees
paid to the government of Australia, other taxes or charges incurred in setting
up the business or its operating structure.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/span&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc505413334&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;Annexure 1&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-US&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;table border=&quot;1&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;MsoNormalTable&quot; style=&quot;background: white; border-collapse: collapse; border: none; mso-border-alt: solid #CCCCCC .75pt; mso-yfti-tbllook: 1184;&quot;&gt;
 &lt;tbody&gt;
&lt;tr style=&quot;mso-yfti-firstrow: yes; mso-yfti-irow: 0;&quot;&gt;
  &lt;td style=&quot;background: #DDE1E2; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Year&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #DDE1E2; border-left: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Aggregated turnover threshold&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #DDE1E2; border-left: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;(SBE) Corporate entities under the
  aggregated turnover threshold&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #DDE1E2; border-left: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;All other corporate entities&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 1;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2015–16&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$2m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;28.5%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 2;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2016–17&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$10m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;27.5%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 3;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2017–18&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$25m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;27.5%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 4;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2018–19&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$50m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;27.5%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 5;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2019–20 to 2023–24&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$50m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;27.5%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 6;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2024–25&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$50m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;27.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 7;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2025–26&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$50m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;26.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;mso-yfti-irow: 8; mso-yfti-lastrow: yes;&quot;&gt;
  &lt;td style=&quot;border-top: none; border: solid #CCCCCC 1.0pt; mso-border-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 111.65pt;&quot; valign=&quot;top&quot; width=&quot;149&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;2026–27&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 93.5pt;&quot; valign=&quot;top&quot; width=&quot;125&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;$50m&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt; width: 149.85pt;&quot; valign=&quot;top&quot; width=&quot;200&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;25.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #CCCCCC 1.0pt; border-left: none; border-right: solid #CCCCCC 1.0pt; border-top: none; mso-border-alt: solid #CCCCCC .75pt; mso-border-left-alt: solid #CCCCCC .75pt; mso-border-top-alt: solid #CCCCCC .75pt; padding: 9.0pt 9.0pt 9.0pt 9.0pt;&quot; valign=&quot;top&quot;&gt;
  &lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;30.0%&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Source
- &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;ATO, 2017&lt;/span&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftn19&quot; name=&quot;_ftnref19&quot; style=&quot;mso-footnote-id: ftn19;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 107%;&quot;&gt;[19]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 150%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/span&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div style=&quot;mso-element: footnote-list;&quot;&gt;
&lt;!--[if !supportFootnotes]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br clear=&quot;all&quot; /&gt;

&lt;/span&gt;&lt;hr align=&quot;left&quot; size=&quot;1&quot; width=&quot;33%&quot; /&gt;

&lt;!--[endif]--&gt;

&lt;div id=&quot;ftn1&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref1&quot; name=&quot;_ftn1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Marsden, S., Sadiq, K., &amp;amp;
Wilkins, T. (2013). Small business entity tax concessions: Through the eyes of
the practitioner. &lt;i&gt;Revenue Law Journal, 22&lt;/i&gt;(1), 1-21. Retrieved from
http://epublications.bond.edu.au/rlj/vol22/iss1/4&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; line-height: 107%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn2&quot; style=&quot;mso-element: footnote;&quot;&gt;

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&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref2&quot; name=&quot;_ftn2&quot; style=&quot;mso-footnote-id: ftn2;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; line-height: 107%;&quot;&gt;&lt;w:sdt bibliography=&quot;t&quot; id=&quot;1991209957&quot;&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
lang=EN-AU style=&#39;font-size:9.0pt;line-height:107%&#39;&gt;&lt;span style=&#39;mso-element:
field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span
style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;ATO. (2017, November 02). &lt;i&gt;Reducing the corporate tax rate&lt;/i&gt;.
Retrieved from Australian Taxation Office:
https://www.ato.gov.au/General/New-legislation/In-detail/Direct-taxes/Income-tax-for-businesses/Reducing-the-corporate-tax-rate/&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;ATO. (2017, July 28). &lt;i&gt;Small business entity income tax
concessions&lt;/i&gt;. Retrieved from Australian Taxatin Office:
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business entity tax concessions: Through the eyes of the practitioner. &lt;i&gt;Revenue
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http://epublications.bond.edu.au/rlj/vol22/iss1/4&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Pizzacalla, M. (2009). Australia’s SME tax system: is it
working? &lt;i&gt;Small Enterprise Association of Australia and New Zealand
Conference.&lt;/i&gt; Wellington, New Zealand: Small Enterprise Association of
Australia and New Zealand.&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;b&gt;&lt;span lang=EN-AU
style=&#39;font-size:9.0pt;line-height:107%;mso-no-proof:yes&#39;&gt;&lt;span
style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; line-height: 107%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;div id=&quot;ftn3&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref3&quot; name=&quot;_ftn3&quot; style=&quot;mso-footnote-id: ftn3;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; line-height: 107%;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;ATO. (2017, November 02). &lt;i&gt;Reducing the corporate tax rate&lt;/i&gt;.
Retrieved from Australian Taxation Office: https://www.ato.gov.au/General/New-legislation/In-detail/Direct-taxes/Income-tax-for-businesses/Reducing-the-corporate-tax-rate/&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn4&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref4&quot; name=&quot;_ftn4&quot; style=&quot;mso-footnote-id: ftn4;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[4]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;PFGG
v Commissioner of Taxation&lt;/span&gt;&lt;/i&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt; [2015] AATA 972; 102 ATR 677&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn5&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref5&quot; name=&quot;_ftn5&quot; style=&quot;mso-footnote-id: ftn5;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[5]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax
Assessment Act 1997 (Cht)&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn6&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref6&quot; name=&quot;_ftn6&quot; style=&quot;mso-footnote-id: ftn6;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[6]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax Assessment Act 1997 (Cht)&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn7&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref7&quot; name=&quot;_ftn7&quot; style=&quot;mso-footnote-id: ftn7;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[7]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;30% of depreciation rate for the subsequent
years after the first year of acquisition and for and 15% for the assets
acquired during the income year irrespective of the date of acquisition during
the year - &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax Assessment Act 1997 (Cht), S329-190(2)&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn8&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref8&quot; name=&quot;_ftn8&quot; style=&quot;mso-footnote-id: ftn8;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[8]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax Assessment Act 1997 (Cht)&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn9&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref9&quot; name=&quot;_ftn9&quot; style=&quot;mso-footnote-id: ftn9;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[9]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; line-height: 107%; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-size: 9.0pt; line-height: 107%; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The
recent change on the legislation has allowed more relives for the primary
producers by way of accelerated depreciation. Under these amendments, water and
fencing facilities of primary producers are allowed an immediate deduction on
the capital expenditure and a deduction over three years period is allowed for
fodder storage assets capital costs.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; line-height: 107%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn10&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref10&quot; name=&quot;_ftn10&quot; style=&quot;mso-footnote-id: ftn10;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[10]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 9.0pt; mso-bidi-font-family: Calibri; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Income Tax (Transitional Provisions) Act 1997 &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;S&lt;span style=&quot;color: black;&quot;&gt;328-180(4)&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn11&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref11&quot; name=&quot;_ftn11&quot; style=&quot;mso-footnote-id: ftn11;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[11]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax Assessment Act 1997 (Cht), S329-285&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn12&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref12&quot; name=&quot;_ftn12&quot; style=&quot;mso-footnote-id: ftn12;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[12]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax
Assessment Act 1936 (Cht), S82KZM&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn13&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref13&quot; name=&quot;_ftn13&quot; style=&quot;mso-footnote-id: ftn13;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[13]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; Eisner v Macomber 252 US 189 (1920)&lt;u&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/u&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn14&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref14&quot; name=&quot;_ftn14&quot; style=&quot;mso-footnote-id: ftn14;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[14]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;Even though the turnover threshold has been
increased progressively for the SBEs under the&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;ITAA 1997 s 328-110(1) and for the
income year 2016/17 it is $10Mn, for the purpose of CGT, the turnover threshold
will remain at $2Mn and the progressive increase of threshold will not be
applied. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn15&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref15&quot; name=&quot;_ftn15&quot; style=&quot;mso-footnote-id: ftn15;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[15]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;Partner cannot be a SBE and the partnership
should satisfy the SBE test for the partner to claim the SBE CGT concession.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn16&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref16&quot; name=&quot;_ftn16&quot; style=&quot;mso-footnote-id: ftn16;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[16]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;Income Tax Assessment Act 1936 (Cht), S170 &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn17&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref17&quot; name=&quot;_ftn17&quot; style=&quot;mso-footnote-id: ftn17;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[17]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt; mso-bidi-font-family: Arial;&quot;&gt;A New Tax System
(Goods and Services Tax) Act 1999 (Cth), 29-40&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn18&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref18&quot; name=&quot;_ftn18&quot; style=&quot;mso-footnote-id: ftn18;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9pt; line-height: 107%;&quot;&gt;[18]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-size: 9.0pt; mso-themecolor: accent5;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 9.0pt;&quot;&gt;Taxation Administration Act 1953 (Cth)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn19&quot; style=&quot;mso-element: footnote;&quot;&gt;

&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Taxation/Assignment/MIT%20163165%20-%20MA613%20Assessment%202.docx#_ftnref19&quot; name=&quot;_ftn19&quot; style=&quot;mso-footnote-id: ftn19;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 107%;&quot;&gt;[19]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 9.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-bidi-font-size: 11.0pt; mso-no-proof: yes;&quot;&gt;ATO. (2017,
July 28). &lt;i&gt;Small business entity income tax concessions&lt;/i&gt;. Retrieved from
Australian Taxatin Office:
https://www.ato.gov.au/business/small-business-entity-concessions/concessions/income-tax-concessions/&lt;/span&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;br /&gt;</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/3688274614926035397/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/the-tax-treatments-of-australian-small.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/3688274614926035397'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/3688274614926035397'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/the-tax-treatments-of-australian-small.html' title='The tax treatments of Australian small businesses in Taxation Law '/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-5313024900309277579</id><published>2018-03-05T01:22:00.000-08:00</published><updated>2018-07-09T21:22:29.466-07:00</updated><title type='text'>BHP Billiton Ltd: Identification and assessment of business risk</title><content type='html'>&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;Introduction&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;BHP being one of the major suppliers of minerals
in the world and operating in multiple jurisdictions, it has exposed itself to
a greater economic, political, socio-cultural and environmental risk. Together
with the complexity of the business operations &lt;w:sdt citation=&quot;t&quot; id=&quot;-696079860&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION ASA15 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(ASA 315, 2015)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;, these controllable and uncontrollable
risks have pose an immense pressure on the &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 115%;&quot;&gt;entity’s
management or those charged with governance &lt;span style=&quot;background: white; color: #222222;&quot;&gt;in achieving its objectives and strategies. In this regard,
the business risk, as defined in &lt;/span&gt;ASA 315.4 (b),&lt;span style=&quot;background: white; color: #222222;&quot;&gt; is identified and assessed in the following section.&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;1 Samarco Mining Disaster&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;h2&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;1.1 Identification of Business
Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;On 5th November 2015 Samarco&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Auditing/Group%20Asignment/1%20Draft%20-%20Group%20Assignment.docx#_ftn1&quot; name=&quot;_ftnref1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;
mine in Brazil failed resulted in killing 19 people and sweeping three
communities in a deluge of mine tailing&lt;span style=&quot;mso-no-proof: yes;&quot;&gt; (ABC
News, 2017) and further affecting the 260,000 people &lt;w:sdt citation=&quot;t&quot; id=&quot;-696929435&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Ric15 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Wainwright, 2015)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; of the downstream
and the environment of Rio Doce basin&lt;/span&gt; &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(BHP,
2017; BHP, 2016; ABC News, 2017). &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;During the current financial
year BHP and the Fereral Procecutors entered into an agreement to settle USD
53.6 Bn &lt;w:sdt citation=&quot;t&quot; id=&quot;-563407239&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BHP17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(BHP, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; to compensate for
the loss and BHP charged with both criminal and civil law suites for their part
in negligent business operations. The courts suspended the cliam during the
financial year &lt;w:sdt citation=&quot;t&quot; id=&quot;-736621237&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BHP17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(BHP, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;and after the
balancesheet date the trials were resumed the murder tials against BHP &lt;w:sdt citation=&quot;t&quot; id=&quot;-761218378&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Bra17 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(The
 Sydney Morning Herald, 2017)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This incident has cuased BHP to face
multiple litigations by the government of Brazil, individuls and
non-governmental organizations causing at least USD 53.6Bn and a loss of
reputation. Not only the loss of revenue and inability ot achive objectives of
BHP poses risk to the business, but also &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;“&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 115%;&quot;&gt;flaws in a product or
service that may result in liabilities and reputational risk” &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(ASA 315, 2015, &lt;/span&gt;pg. 23).&lt;span style=&quot;background: white; color: #222222;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;2.1.2
Assessment of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;Financial year 2017 is the second year of
reporting after the disaster. This incident could lead to risk of material misstatement
since it has a direct impact on the financial statement, especially, BHP has
made a provision of USD 1.057 Bn in the Financial Statements for the year 2017.
However, as per the later conclusions reached by the courts the compensation
could reach up to &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;USD 53.6Bn. Further, as a part
of the audit procedures, the auditos should assess the adequacy and the
relavance of the disclosure pertaining to the incedent. Since BHP follows the
equity mthod of accounting for the jontventure of Samarco and this incident could
have an advserse effect through impairment.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;On the otherhand, the
management has not reached a conclusion as to whether the dam to be reopenned
causing a doubt on the continuity. Samrco, which was &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 115%;&quot;&gt;producing
14.5 Mt of pellet Pellets and were independently marketed and sold to 19
countries prior to the disaster and contributed nearly 9% to the total iron ore
business&lt;span style=&quot;background: white; color: #222222;&quot;&gt; &lt;w:sdt citation=&quot;t&quot; id=&quot;778993164&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BHP15 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(BHP, 2015)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Though the cesation
of the dam will significantly affect the financial statement as a whole, it
will not impact on the going concern of the business.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;2 Dispute with ATO regarding
the Transfer pricing&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;2.1
Identification of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;As per section A40 of &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;ASA 315, &lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 115%;&quot;&gt;regulatory requirements
could cause a business risk. &lt;span style=&quot;background: white; color: #222222;&quot;&gt;The
cross border transactions inherently caused the company to have tax legislative
dispute over different tax authorities. In particular, BHP is currently being
audited by Australian Tax Office (ATO) for the alleged tax evasion through the
transfer pricing scheme between BHP Australia and Singapore marketing hub &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Khadem, 2017a ; Khadem, 2017b)&lt;/span&gt;. The total
dispute and the penalty interest have accumulated to USD 1 Bn which has not
been resolved yet. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;Further, ATO has released a transfer pricing
guidelines early 2017 and this could have a risk that BHP is compelled&amp;nbsp;to
abide by that law and could result in settling USD 1 Bn tax settlement.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;2.2
Assessment of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;The financial consequence of the ATO tax
dispute will have an impact on the financial statements, thus, the auditor
should focus on the individual account balances, the classes of transactions
and the relevant disclosure requirements of the tax litigation.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;3 Political Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;3.1
Identification of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;BHP has expanded their operations and customer
base to developing countries which has given rise to additional risks on
compliance with regulatory and environmental legislative requirement, risk
relating to bribery and corruption, civil wars and terrorism and delays and
disruptions in the operations. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 12.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;3.2
Assessment of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;“Most
business risks will eventually have financial consequences and, therefore, an
effect on the financial report” &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(ASA 315, 2015,
pg 23)&lt;/span&gt;. On the financial statement level, these risks together with the
exchange rate risks will have an impact on revenue and receivables and
ultimately on the profitability.&lt;span style=&quot;background: white; color: #222222;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;4 Labour dispute in Chile&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;2.4.1
Identification of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;Due to the dispute between BHP and the labour force
in Chile, the company lost USD 1Bn (18%) revenue and the operations were ceased
for 44 days. This dispute has occurred since BHP resort to reduction in cost by
cutting costs relating to labour contracts in order to cope with the aftermath
of China-led commodity boom (2002 -2012). &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;4.2
Assessment of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;This dispute is not a one off incident which
resulted in loss of revenue for the current period. Chile government has
introduced a new legislation which has caused higher risk of operational
stoppage, increased in cost and reduction in efficiency &lt;w:sdt citation=&quot;t&quot; id=&quot;-1935730277&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BHP17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(BHP, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
Though the conclusions reached by both parties were not up to their
satisfaction after the government intervention, the labour union agreed to
resume negotiation with BHP on the new contracts in September 2018 &lt;w:sdt citation=&quot;t&quot; id=&quot;2024045792&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION San17 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Sanderson &amp;amp; Hume, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus, the labour
dispute will continue for the next financial year resulting in an interruption
in business operations. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;background: white; font-family: Times, Times New Roman, serif;&quot;&gt;5 Deterioration in credit
rating&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-family: Times, Times New Roman, serif; font-size: 13.0pt; line-height: 115%;&quot;&gt;5.1
Identification of Business Risk&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;Due to the &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;loss of revenue from the Samarco, labour strike
and the sump in the prices of commodities&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;BHP credit rating has decreased from A3 to A1
according to rating by Credit ratings agency Moody and the debt rating has
decreased from A+ to A according to the debt rating by&amp;nbsp;Standard &amp;amp; Poor
&lt;w:sdt citation=&quot;t&quot; id=&quot;-1930501900&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span lang=EN-AU style=&#39;mso-ansi-language:
 EN-AU&#39;&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION The17 \l 3081 &lt;/span&gt;&lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-ansi-language: EN-AU; mso-no-proof: yes;&quot;&gt;(The Australian, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #2e74b5; font-size: 13.0pt; line-height: 115%;&quot;&gt;5.2
Assessment of Business Risk&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222; font-size: 12.0pt; line-height: 115%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;background: white; line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;color: #222222; font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 115%;&quot;&gt;The deterioration of the credit ratings could &lt;span style=&quot;background: white;&quot;&gt;increase the interest cost from the debt securities and also this could
adversely affect the cost of capital. BHP employs cost of capital is used to
discount the future production volumes to assess the impairment of non-current
assets. Since non-current assets and the depreciation thereon are a major part
of the financial statements the interest cost could result in a material change
in the financial statements. Currently the firm uses 7% however, this could be assessed
independently by the auditors for its relevance and reliability.&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 115%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;w:sdt docparttype=&quot;Bibliographies&quot; docpartunique=&quot;t&quot; id=&quot;-1716273800&quot; sdtdocpart=&quot;t&quot;&gt;&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;
 &lt;/span&gt;&lt;/w:sdt&gt;&lt;br /&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;References&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-size: 11.0pt; line-height: 107%; mso-ansi-language: EN-AU; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: &amp;quot;Times New Roman&amp;quot;; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;w:sdt bibliography=&quot;t&quot; id=&quot;-573587230&quot;&gt;&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;
  &lt;/span&gt;&lt;/w:sdt&gt;&lt;br /&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;!--[if supportFields]&gt;&lt;span
  lang=EN-AU style=&#39;font-size:12.0pt;line-height:107%;font-family:&quot;Times New Roman&quot;,serif&#39;&gt;&lt;span
  style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
  style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 12.0pt; line-height: 107%;&quot;&gt;ABC News. (2017, January 20). BHP
  Billiton and Vale failing Samarco dam disaster victims: UN adviser. &lt;i&gt;ABC
  News&lt;/i&gt;, pp. 1-2.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: &amp;quot;Times New Roman&amp;quot;; mso-bidi-theme-font: minor-bidi; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;&quot;&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;ASA 315. (2015). &lt;i&gt;Identifying and
  assessing the risks of material isstatement through understanding the entity
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;BHP. (2015). &lt;i&gt;Resourcing glabla
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Khadem, N. (2017, May 16). ATO
  ramps up hunt for multinationals using cross-border finance. &lt;i&gt;The Sydney
  Morning Herald&lt;/i&gt;, pp. 1-6. Retrieved January 12, 2018, from
  http://www.smh.com.au/business/the-economy/ato-ramps-up-hunt-for-multinationals-using-crossborder-finance-20170515-gw4zae.html&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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  BHP willing to head to court against ATO tax bill. &lt;i&gt;The Sydney Morning
  Herald&lt;/i&gt;, pp. 1-6. Retrieved Janury 12, 2018, from http://www.smh.com.au/business/mining-and-resources/bhp-billiton-willing-to-head-to-court-against-ato-tax-bill-20170920-gyl5qk.html&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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  (2017, May 2). BHP Billiton has no regrets over $1bn fight with Chile
  workers. &lt;i&gt;Financial Times&lt;/i&gt;, pp. 1-4. Retrieved from
  https://www.ft.com/content/5a767dc2-2a90-11e7-bc4b-5528796fe35c&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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  Moody&#39;s downgrades BHP debt. &lt;i&gt;THE AUSTRALIAN&lt;/i&gt;, pp. 1-2.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;The Sydney Morning Herald. (2017,
  November 14). Brazil resumes murder trial in BHP-Vale&#39;s Samarco mining
  disaster. &lt;i&gt;Business&lt;/i&gt;, pp. 1-2. Retrieved January 10, 2018, from
  http://www.smh.com.au/business/mining-and-resources/brazil-resumes-murder-trial-in-bhpvales-samarco-mining-disaster-20171114-gzku7y.html&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: Times, Times New Roman, serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Wainwright, R. (2015, November 20).
  Samarco mine costs will make for more than one ‘difficult year’ at BHP. &lt;i&gt;The
  Conversation&lt;/i&gt;, pp. 34-36.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;div style=&quot;mso-element: footnote-list;&quot;&gt;
&lt;!--[if !supportFootnotes]--&gt;&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;br clear=&quot;all&quot; /&gt;&lt;/span&gt;
&lt;hr align=&quot;left&quot; size=&quot;1&quot; width=&quot;33%&quot; /&gt;
&lt;!--[endif]--&gt;

&lt;br /&gt;
&lt;div id=&quot;ftn1&quot; style=&quot;mso-element: footnote;&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: Times, Times New Roman, serif;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Auditing/Group%20Asignment/1%20Draft%20-%20Group%20Assignment.docx#_ftnref1&quot; name=&quot;_ftn1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; color: #222222;&quot;&gt;Samarco is&lt;span style=&quot;mso-no-proof: yes;&quot;&gt; a jointventure of BHP, having 50% ownership and BHP
applies equity method of accounting for the reporting of the jontventure. BHP
has the rights to assets and obligations to the liabilities of Samaco but not
the ownership &lt;w:sdt citation=&quot;t&quot; id=&quot;-1296060711&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BHP17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(BHP, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;br /&gt;</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/5313024900309277579/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/bhp-identify-and-assess-its-business.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/5313024900309277579'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/5313024900309277579'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/bhp-identify-and-assess-its-business.html' title='BHP Billiton Ltd: Identification and assessment of business risk'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-4019180882270634834</id><published>2018-02-06T01:13:00.000-08:00</published><updated>2018-04-30T01:26:42.163-07:00</updated><title type='text'>Strategic Performance Measurement System : Supermarket</title><content type='html'>&lt;br /&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; mso-bidi-font-style: italic;&quot;&gt;1 Analysis of&lt;/span&gt;&lt;span style=&quot;mso-bookmark: _Toc504557531;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt; &lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;supermarkets industry in Australia&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;mso-bookmark: _Toc504557531;&quot;&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;During the
recent past, the supermarket industry has gone through some major challenges
such as intense competition through the expansion of multinational chains to
local cities, suppliers, customers, government regulations and most importantly
the information technology &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;-441848874&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Mel05
 \l 3081 &lt;/i&gt;&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(Mellado &amp;amp; Sánchez,
 2005)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt; and online
marketing &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;-1005048432&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Pal00
 \l 3081 &lt;/i&gt;&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(Palmer &amp;amp; Markus,
 2000)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;. “The
Supermarkets and Grocery Stores industry is one of the most fiercely
competitive industries in Australia &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;1688945348&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;CITATION IBI17 \p 1 \l 3081 &lt;/i&gt;&lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(IBIS World, 2017, p. 1)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;”. In order
to cope with the challenges many supermarket resort to performance measurement
systems. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;2 Selection
of &lt;span style=&quot;mso-bidi-font-style: italic;&quot;&gt;strategic performance measurement
system&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;However,
initiatives such as business process reengineering, total quality management
and employee empowerment do not have the integration of internal critical
success factors and external key attributes (Kaplan &amp;amp; Norton, 1993). Unlike
traditional performance measurement systems which only focus on financial
measures, Balanced Scorecard focuses on further additional perspectives
enabling the business to manage the competing and overlapping objectives which
in otherwise be neglected. Furthermore, the traditional measurement systems
rely on the outcome of the set of historical actions, whereas Balance Scorecard
translate the mission into strategies and then to a measurement of performance,
leading the organization to align mission with the performance. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;The Balanced
Scorecard can be described as a preferred system of strategic performance
measurement for the supermarket chain due to its cascading top-down approach
stemming from organizational mission and strategy, forward-looking approach
than measure of historical performance, integration of internal and external
measurements and draw the attention and the focus of the business to the
critical success factors (Kaplan &amp;amp; Norton, 1993). Further, Balance
Scorecard is one of the most famous tried and tested model in different
industry settings and in different cultures and have proven that its benefits
can overweigh the cost associated with the implementation of this multidimensional
performance measurement system. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h2&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;3 Development
of a Balanced Scorecard for the Supermarket Chain&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h2&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;The
development of a Balanced Scorecard can take seven distinctive and interrelated
steps &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;803429307&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Lan15
 \l 3081 &lt;/i&gt;&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(Langfield-Smith, Thorne,
 Smith, &amp;amp; Hilton, 2015)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h3 style=&quot;text-indent: 36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;Step 01: Articulation of the Vision, Objectives and
Strategic Priorities&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Since the
supermarket chain is a medium sized and operated currently in a suburban area,
their main focus is to be penetrate the business into the city centre and then
to the other states. For the expansion of the supermarket chain, the business
should capitalise on its key competencies and deliver a service valued by the
customers. The competition of the retail industry is very intense in Australia.
&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;The industry
is highly concentrated around four major branded supermarkets whose total
market share is 80% &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;472649352&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Mud17
 \l 3081 &lt;/i&gt;&lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(Mudditt, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;. The arrival
of the 2 discount operators ALDI and Costco have shifted the pricing strategy
of leading brands such as Coles and Woolworths to a cut prices &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;1620417982&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Mud17 \l 3081 &lt;/i&gt;&lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;i&gt;(Mudditt, 2017)&lt;/i&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt; and this
rivalry is amplified with the arrival of Germany based discount supermarket
chain which holds 8.9% of the market &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;-1041281872&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION IBI17 \l 3081 &lt;/i&gt;&lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(IBIS World, 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;. The price
cuts together with private label product ranges of the key players in the industry
intensified the competition. Thus, expanding business in this context needs
meticulous sculpturing of vision and translating that to actionable strategies.
According to IBIS world (2017), online shopping will increase the demand within
the retail industry.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h4&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-style: normal;&quot;&gt;Vision
Statement&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-left: 36.0pt; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Is to
be the most sought after customer orientated supermarket in Australia for its
value for money superior shopping experience. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h4&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-style: normal;&quot;&gt;Objective&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 36.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Achieve 40 %
growth in sales within 5 years&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 36.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Achieve 15%
increase in return on investment within 5 years&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 36.0pt; margin-right: 0cm; margin-top: 0cm; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Achieve 10%
increase in market share within 5 years&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h4&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-style: normal;&quot;&gt;Strategic
Priorities&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h4&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;In order to
retain and capture new segments of the market through not only providing low
cost goods but also enhancing the customer choices by introducing wide variety
quality products. In this regard the introduction of private label product
ranges could stimulate the price competition within the suppliers. According to
&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-no-proof: yes; mso-themecolor: text1;&quot;&gt;IBIS World, 2017
more than 25% of the total supermaket revenues are generated from p&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;rivate label
product ranges. In order to succeed in the introduction of &lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-no-proof: yes; mso-themecolor: text1;&quot;&gt;p&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;rivate label
product ranges the supermarket has to make alliances and integrations with the
suppliers, which could not only differentiates the products but also reduces
the costs. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;The front end
of the business process could assist in realising the objectives by delivering
a service that is perceived as valued by the customer. Service quality could be
achieved through the multidimensional service quality model&lt;/span&gt;&lt;/span&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Advanced%20Managment%20Accounting/Group%20Assignment/MA620%20T3%202017%20Group%20Assignment.docx#_ftn1&quot; name=&quot;_ftnref1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-size: 11pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt; introduced
by &lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-no-proof: yes; mso-themecolor: text1;&quot;&gt;Parasuraman, Zeithaml, &amp;amp; Berry (1991). In reserch carried out on the
supermarkets it was revealed that customer satifaction and loyalty are
positively related to &lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;empathy, tangibility, responsiveness and assurance &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;1302422566&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;i&gt;CITATION The2 \l 3081 &lt;/i&gt;&lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-style: normal; mso-no-proof: yes;&quot;&gt;(Kitapci, Dortyol, Yaman, &amp;amp; Gulm, 2013)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;. &lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp;&lt;/span&gt;In this light the below strategic priorities
were selected;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 72.0pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-style: normal;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Product
differentiation &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-style: normal; mso-bidi-font-family: Calibri; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 72.0pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-style: normal;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Cost
and supplier efficiency &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-style: normal; mso-bidi-font-family: Calibri; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 72.0pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: windowtext; font-style: normal;&quot;&gt;&lt;span style=&quot;mso-list: Ignore;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;&quot;&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;
&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Service
quality&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-style: normal; mso-bidi-font-family: Calibri; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h3 style=&quot;text-indent: 36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; mso-bidi-font-style: italic;&quot;&gt;Step: 02 Strategic Map&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; mso-bidi-font-style: italic;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: text1;&quot;&gt;Upon the
identification of the objectives and strategic priorities, the next step in
devising a Balanced Scorecard is the formulation of specific objectives. In
this regard, the strategic map is developed linking the vision to specific,
measurable, attainable and time bounded objectives. In the development of the
strategy map, the multidimensional service quality model was employed as it is
proven to have a positive effect on the customer satisfaction and loyalty as
stated by &lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-no-proof: yes; mso-themecolor: text1;&quot;&gt;Kitapci, Dortyol, Yaman, &amp;amp; Gulm (2013).&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: black; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;mso-element: footnote-list;&quot;&gt;
&lt;!--[if !supportFootnotes]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br clear=&quot;all&quot; /&gt;

&lt;/span&gt;&lt;br /&gt;
&lt;hr align=&quot;left&quot; size=&quot;1&quot; width=&quot;33%&quot; /&gt;
&lt;!--[endif]--&gt;

&lt;br /&gt;
&lt;div id=&quot;ftn1&quot; style=&quot;mso-element: footnote;&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%203/Advanced%20Managment%20Accounting/Group%20Assignment/MA620%20T3%202017%20Group%20Assignment.docx#_ftnref1&quot; name=&quot;_ftn1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Service
quality model developed by &lt;span style=&quot;color: black; mso-no-proof: yes; mso-themecolor: text1;&quot;&gt;Parasuraman, Zeithaml, &amp;amp; Berry (1991) &lt;/span&gt;has 5
dimensions;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;(1)
“Tangibles - Physical facilities, equipment and appearance of personnel. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;(2)
Reliability - Ability to perform the promised service dependably and
accurately. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;(3)
Responsiveness - Willingness to help customers and provide prompt service. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;(4)
Assurance (including competence, courtesy, credibility and security) -
Knowledge and courtesy of employees and their ability to inspire trust and
confidence. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;(5)
Empathy (including access, communication, understanding the customer) - Caring
and individualized attention that the firm provides to its customers &lt;w:sdt citation=&quot;t&quot; id=&quot;1933692311&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Sha10 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Shahin, 2010)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.”&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFi1AwbYswhcyXsK98nljA-18Q_Y1jWDsQRIE7kgrUbJvPVmzSEzmg0u-WphSijEMZ7kg66xAkQzsi9Rne9Erj_yXb9ythaCXxlapo9HA6iy3cCjqKaaf_03fNprWRQpqH5z5MiqJdzJU/s1600/BSC.PNG&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;554&quot; data-original-width=&quot;701&quot; height=&quot;504&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFi1AwbYswhcyXsK98nljA-18Q_Y1jWDsQRIE7kgrUbJvPVmzSEzmg0u-WphSijEMZ7kg66xAkQzsi9Rne9Erj_yXb9ythaCXxlapo9HA6iy3cCjqKaaf_03fNprWRQpqH5z5MiqJdzJU/s640/BSC.PNG&quot; width=&quot;640&quot; /&gt;&lt;/span&gt;&lt;/a&gt;&lt;/div&gt;
&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-style: normal;&quot;&gt;Figure &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: accent5;&quot;&gt;1:
Strategy Map&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-style: normal;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Figure 1
illustrates that the objective of increase in revenue by 40% in the next 5
years could be achieved through the customer satisfaction under the Customer
Perspective and this together with the customer loyalty could assist the
achievement of the objective of increase the market share. On the other hand to
attain the objective of increase in return on investment by 15% in 5 years, the
profitability is linked to the profitability under the financial perspective,
which intern is further cascaded down to customer satisfaction and internal
processes and facilities tangibility. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h3 style=&quot;text-indent: 36.0pt;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; mso-bidi-font-style: italic;&quot;&gt;Step 03: Operationalization
of Balanced Scorecard&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;background: white; mso-bidi-font-style: italic;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Based on the
above strategy map lead and lag indicators were developed in order to measure
the future performance of the supermarket chain. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: accent5;&quot;&gt;Table&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4;&quot;&gt; &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: accent5;&quot;&gt;1:
Balanced Scorecard&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;table border=&quot;1&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;MsoTable15Grid4Accent2&quot; style=&quot;border-collapse: collapse; border: none; mso-border-alt: solid #F4B083 .5pt; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184;&quot;&gt;
 &lt;tbody&gt;
&lt;tr style=&quot;height: 12.85pt; mso-yfti-firstrow: yes; mso-yfti-irow: -1; mso-yfti-lastfirstrow: yes;&quot;&gt;
  &lt;td rowspan=&quot;2&quot; style=&quot;background: #ED7D31; border-right: none; border: solid #ED7D31 1.0pt; height: 12.85pt; mso-background-themecolor: accent2; mso-border-bottom-alt: solid #ED7D31 .5pt; mso-border-bottom-themecolor: accent2; mso-border-left-alt: solid #ED7D31 .5pt; mso-border-left-themecolor: accent2; mso-border-themecolor: accent2; mso-border-top-alt: solid #ED7D31 .5pt; mso-border-top-themecolor: accent2; padding: 0cm 5.4pt 0cm 5.4pt; width: 154.25pt;&quot; valign=&quot;top&quot; width=&quot;206&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 5; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Objectives&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td colspan=&quot;2&quot; style=&quot;background: #ED7D31; border-bottom: solid white 1.0pt; border-left: none; border-right: solid #ED7D31 1.0pt; border-top: solid #ED7D31 1.0pt; height: 12.85pt; mso-background-themecolor: accent2; mso-border-bottom-alt: solid white .5pt; mso-border-bottom-themecolor: background1; mso-border-bottom-themecolor: background1; mso-border-right-alt: solid #ED7D31 .5pt; mso-border-right-themecolor: accent2; mso-border-right-themecolor: accent2; mso-border-top-alt: solid #ED7D31 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themecolor: accent2; padding: 0cm 5.4pt 0cm 5.4pt; width: 338.45pt;&quot; valign=&quot;top&quot; width=&quot;451&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 1; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Performance
  Measures&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;b&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;height: 12.8pt; mso-yfti-irow: 0;&quot;&gt;
  &lt;td style=&quot;background: #ED7D31; border-bottom: solid #ED7D31 1.0pt; border-left: solid #F4B083 1.0pt; border-right: solid #ED7D31 1.0pt; border-top: none; height: 12.8pt; mso-background-themecolor: accent2; mso-border-bottom-alt: #ED7D31; mso-border-bottom-themecolor: accent2; mso-border-bottom-themecolor: accent2; mso-border-left-alt: #F4B083; mso-border-left-themecolor: accent2; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-left-themetint: 153; mso-border-right-alt: #ED7D31; mso-border-right-themecolor: accent2; mso-border-right-themecolor: accent2; mso-border-style-alt: solid; mso-border-top-alt: solid white .5pt; mso-border-top-alt: white; mso-border-top-themecolor: background1; mso-border-top-themecolor: background1; mso-border-width-alt: .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;&quot; valign=&quot;top&quot; width=&quot;227&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: white; mso-bidi-font-family: Calibri; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin; mso-themecolor: background1;&quot;&gt;Lag
  Indicators&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #ED7D31; border-bottom: solid #ED7D31 1.0pt; border-left: none; border-right: solid #ED7D31 1.0pt; border-top: none; height: 12.8pt; mso-background-themecolor: accent2; mso-border-bottom-alt: #ED7D31; mso-border-bottom-themecolor: accent2; mso-border-bottom-themecolor: accent2; mso-border-left-alt: #F4B083; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-left-themetint: 153; mso-border-right-alt: #ED7D31; mso-border-right-themecolor: accent2; mso-border-right-themecolor: accent2; mso-border-style-alt: solid; mso-border-top-alt: solid white .5pt; mso-border-top-alt: white; mso-border-top-themecolor: background1; mso-border-top-themecolor: background1; mso-border-width-alt: .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.35pt;&quot; valign=&quot;top&quot; width=&quot;224&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: white; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-themecolor: background1;&quot;&gt;Lead Indicators&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: white;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;border-top: none; border: solid #F4B083 1.0pt; mso-border-alt: solid #F4B083 .5pt; mso-border-themecolor: accent2; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 154.25pt;&quot; valign=&quot;top&quot; width=&quot;206&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 4; text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Financial &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraph&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 4; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Increase profitability&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 4; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;&quot; valign=&quot;top&quot; width=&quot;227&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Return on investment (ROI)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Profitability of each supermarket outlet&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.35pt;&quot; valign=&quot;top&quot; width=&quot;224&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Average sale growth per month, per outlet&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt; &lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Asset
  utilization per outlet&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Average
  overhead cost per supermarket per month&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Value of
  average wastage and customer returns per month&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;background: #FBE4D5; border-top: none; border: solid #F4B083 1.0pt; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-themecolor: accent2; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 154.25pt;&quot; valign=&quot;top&quot; width=&quot;206&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 68; text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Customer&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Increase customer satisfaction &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Enhance customer empathy&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Improve customer responsiveness&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 68; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraph&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-yfti-cnfc: 68; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #FBE4D5; border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;&quot; valign=&quot;top&quot; width=&quot;227&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Customer satisfaction survey &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Market
  share&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of
  new customers who obtained loyal cards&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #FBE4D5; border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.35pt;&quot; valign=&quot;top&quot; width=&quot;224&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of customer complains&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of customer refunds&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Average monthly expenditure on advertising and promotions&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of new products offered&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of promotional campaigns introduced&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp;
  &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Average customer
  w&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;aiting
  time in a queue&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of self-service checkouts introduced&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp;
  &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Percentage of
  loyalty cardholders coming daily&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;border-top: none; border: solid #F4B083 1.0pt; mso-border-alt: solid #F4B083 .5pt; mso-border-themecolor: accent2; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 154.25pt;&quot; valign=&quot;top&quot; width=&quot;206&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 4; text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Internal Business Process&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 4; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Improve tangibility (physical facilities and processes)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 4; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Increase service reliability &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 4; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Product differentiation &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-yfti-cnfc: 4; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;&quot; valign=&quot;top&quot; width=&quot;227&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Total
  overhead cost per supermarket outlet&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&amp;nbsp;
  &lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;Cost of maintenance of IT and
  other equipment&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;Number of new private label
  products introduced &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.35pt;&quot; valign=&quot;top&quot; width=&quot;224&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt; &lt;/span&gt;breakdowns of self-service
  checkouts and cash registers&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of
  times the goods are coded erroneously &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Average capacity&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt; utilization of each outlet&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Average
  cost of maintenance of equipment and infrastructure&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;background: #FBE4D5; border-top: none; border: solid #F4B083 1.0pt; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-themecolor: accent2; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 154.25pt;&quot; valign=&quot;top&quot; width=&quot;206&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 68; text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10pt; line-height: 150%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;Learning &amp;amp; Growth&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Enhance service assurance&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Develop employee skills&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 68; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-weight: bold; mso-bidi-theme-font: minor-latin;&quot;&gt;Improve employee satisfaction&amp;nbsp;&amp;nbsp; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 68; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #FBE4D5; border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 6.0cm;&quot; valign=&quot;top&quot; width=&quot;227&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Employee satisfaction survey &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of training and development programs&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-font-style: italic; mso-bidi-theme-font: minor-latin;&quot;&gt;Employee turnover&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;background: #FBE4D5; border-bottom: solid #F4B083 1.0pt; border-left: none; border-right: solid #F4B083 1.0pt; border-top: none; mso-background-themecolor: accent2; mso-background-themetint: 51; mso-border-alt: solid #F4B083 .5pt; mso-border-bottom-themecolor: accent2; mso-border-bottom-themetint: 153; mso-border-left-alt: solid #F4B083 .5pt; mso-border-left-themecolor: accent2; mso-border-left-themetint: 153; mso-border-right-themecolor: accent2; mso-border-right-themetint: 153; mso-border-themecolor: accent2; mso-border-themetint: 153; mso-border-top-alt: solid #F4B083 .5pt; mso-border-top-themecolor: accent2; mso-border-top-themetint: 153; padding: 0cm 5.4pt 0cm 5.4pt; width: 168.35pt;&quot; valign=&quot;top&quot; width=&quot;224&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-yfti-cnfc: 64; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpFirst&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Training
  and development provided to staff&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of
  employee appreciation programs conduced per outlet&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpMiddle&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of
  grievances lodged by the employees on the working conditions&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoListParagraphCxSpLast&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 7.1pt; margin-right: 0cm; margin-top: 0cm; mso-add-space: auto; mso-list: l0 level1 lfo1; mso-yfti-cnfc: 64; text-align: justify; text-indent: -7.1pt;&quot;&gt;
&lt;!--[if !supportLists]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #ed7d31; font-size: 10pt; line-height: 150%;&quot;&gt;·&lt;span style=&quot;font-size: 7pt; font-stretch: normal; font-variant-east-asian: normal; font-variant-numeric: normal; line-height: normal;&quot;&gt;&amp;nbsp;
  &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 150%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;&quot;&gt;Number of customers served per employee&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;In the review
of industry information it was noted that the German discount chain - ALDI,
being one of the major players driving the retail prices down does not have
self-service checkouts in any of the outlets in Australia (Evans, 2016; Evans,
2017; Groom, 2016; Brook, 2017). Thus, in order to minimise the costs as a
means of enhancing profits, the supermarket chain could invest on self-service
checkouts. This could be addressed under the business process perspective. &lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div style=&quot;text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;line-height: 107%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;On
the other hand the supermarket chain could enhance its return on investment by
focusing on asset utilization under the financial perspective by streamlining
an effective operation processes and capitalising on the cost reduction through
the use of technology. The use of information technology make the processes
more efficient but also it will reduce the employee related costs and the
management could focus more on the small number of employees they have and
enhance the quality of the service delivered through these employee.&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;line-height: 107%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;line-height: 107%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot;&gt;References&lt;o:p&gt;&lt;/o:p&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;!--[if supportFields]&gt;&lt;span
  lang=EN-AU&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
  style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;IBIS World.
  (2017, October). &lt;i&gt;Supermarkets and Grocery Stores in Australia: Market
  Research Report.&lt;/i&gt; Retrieved from IBIS World:
  https://www.ibisworld.com.au/industry-trends/market-research-reports/retail-trade/food-retailing/supermarkets-grocery-stores.html&lt;/span&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 12.0pt; line-height: 107%; mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Kitapci, O.,
  Dortyol, I. T., Yaman, Z., &amp;amp; Gulm, M. (2013). The paths from service
  quality dimensions to customer loyalty: An application on supermarket
  customers. &lt;i&gt;Management Research Review, 36&lt;/i&gt;(3), 239-255.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Langfield-Smith,
  K., Thorne, H., Smith, D., &amp;amp; Hilton, R. (2015). &lt;i&gt;Management Accounting.&lt;/i&gt;
  Australia: McGraw-Hill Education.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Mellado, V.,
  &amp;amp; Sánchez, M. (2005). Implementing the Balanced Scorecard: a Supermarket
  Chain´s Experience. &lt;i&gt;Research Gate&lt;/i&gt;, 2-13.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Mudditt, J.
  (2017, March 24). &lt;i&gt;Retail World.&lt;/i&gt; Retrieved from Rtail world magazine:
  https://www.retailworldmagazine.com.au/spotlight-australias-supermarkets-grocery-industry/&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Palmer, J., &amp;amp;
  Markus, L. (2000). The Performance Impacts of Quick Response and Strategic
  Alignment in Specialty Retailing. &lt;i&gt;Informations Systems Research, 11&lt;/i&gt;(3),
  241 - 259.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Parasuraman, A.,
  Zeithaml, V., &amp;amp; Berry, L. (1991). Refinement and reassessment of the
  SERVQUAL scale. &lt;i&gt;Journal of Retailing, 67&lt;/i&gt;, 420-450.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot; style=&quot;margin-left: 36.0pt; text-indent: -36.0pt;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;mso-ansi-language: EN-US; mso-no-proof: yes;&quot;&gt;Shahin, A.
  (2010). SERVQUAL and model of service quality gaps: A framework for determining
  and prioritizing critical factors in delivering quality services. In P.
  Sarathy, &lt;i&gt;Service quality – An introduction&lt;/i&gt; (Vol. 1, pp. 117-131).
  Andhra Pradesh: ICFAI University Press.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div style=&quot;text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;line-height: 107%;&quot;&gt;&lt;w:sdt docparttype=&quot;Bibliographies&quot; docpartunique=&quot;t&quot; id=&quot;-1632250376&quot; sdtdocpart=&quot;t&quot;&gt;
 
 &lt;w:sdt bibliography=&quot;t&quot; id=&quot;-573587230&quot;&gt;
  
  
  
  
  
  
  
  
  &lt;/w:sdt&gt;&lt;/w:sdt&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div style=&quot;text-align: justify;&quot;&gt;
&lt;span class=&quot;MsoSubtleEmphasis&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;line-height: 107%;&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/4019180882270634834/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/strategic-performance-measurement.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/4019180882270634834'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/4019180882270634834'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/strategic-performance-measurement.html' title='Strategic Performance Measurement System : Supermarket'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiFi1AwbYswhcyXsK98nljA-18Q_Y1jWDsQRIE7kgrUbJvPVmzSEzmg0u-WphSijEMZ7kg66xAkQzsi9Rne9Erj_yXb9ythaCXxlapo9HA6iy3cCjqKaaf_03fNprWRQpqH5z5MiqJdzJU/s72-c/BSC.PNG" height="72" width="72"/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-5974763519614771451</id><published>2018-01-09T15:57:00.000-08:00</published><updated>2018-04-24T17:51:54.652-07:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="audit opinion"/><category scheme="http://www.blogger.com/atom/ns#" term="auditing"/><category scheme="http://www.blogger.com/atom/ns#" term="Going concern"/><category scheme="http://www.blogger.com/atom/ns#" term="Investor response"/><category scheme="http://www.blogger.com/atom/ns#" term="market reaction"/><title type='text'>INVESTOR RESPONSE TO AUDITORS GOING CONCERN OPINION</title><content type='html'>&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
collapse of well-established corporations around the world during period 2000
to 2002 reopened the debate about the auditors’ responsibility (Haron, et al., 2009; Herbohn, et al., 2007) and
this increased tension led the auditors being subject to high level of scrutiny
by the media, public and regulators (Careya, et
al., 2012; Fargher &amp;amp; Jiang, 2008). Some argued that auditors have a
duty to signal the external parties regarding the impending collapse of the
business. Mostly regulators, politicians and the media have often criticized
auditors for not flagging the users of the financial statements about the
impending client failures &lt;w:sdt citation=&quot;t&quot; id=&quot;-1461417799&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Car08 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Carey, et al., 2008)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
limited access to the business’s accurate and unbiased information has
increased the dependence on published general purpose financial statements for
the decision making purposes by the interested parties. Accordingly, a
considerable reliance is made on the independence auditor’s report for the
truth and fair presentation of financial statements. Thus there is an argument
that audit reports should provide an early warning signal of imminent failure
of the corporate &lt;w:sdt citation=&quot;t&quot; id=&quot;-1611811189&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Her07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Herbohn, et al., 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Other hand some
argue that issuance of a going concern
opinion can be a ‘self-fulfilling prophecy’, where that the going concern
opinion itself triggers a bankruptcy, which could otherwise have been avoided
if not for the auditors pinion.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Among
the proponents against the auditor’s liability to predict the going concern
ability argue that the auditors should not be held accountable for the business
failures if the auditor has exercised his professional scepticism and followed
the standards. The standard requires the auditor to evaluate whether there is
“substantial doubt about the entity’s ability to continue as a going concern.”
The term going concern is widely used in the profession, but, curiously, not
defined authoritatively in accounting standards &lt;w:sdt citation=&quot;t&quot; id=&quot;200757635&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Nogler &amp;amp; Jang, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Accordingly, the
absence of any reference to a material uncertainty about the entity’s ability
to continue as a going concern in an auditor’s report cannot be viewed as a
guarantee as to the entity’s ability to continue as a going concern &lt;w:sdt citation=&quot;t&quot; id=&quot;-1399048139&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Aud15 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;( Auditing and Assurance Standards Board, 2015)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
decision to modify a client’s report for going concern reasons is one of the
most difficult decisions an auditor faces &lt;w:sdt citation=&quot;t&quot; id=&quot;1712586&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Nogler &amp;amp; Jang, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. The studies show
that auditors have a tendency to avoid issuing a going concern opinion, even
when corporations depict liquidity issues &lt;w:sdt citation=&quot;t&quot; id=&quot;1614022684&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Har \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Haron, et
 al., 2009)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
The auditor faces a dilemma when disclosing the qualification on the audit
report. If a financially distressed corporate collapse subsequent to an
unqualified opinion, the auditor is at a risk of being charged as guilt of
nondisclosure of the fact. On the other hand if the report is modified as to
the validity of going concern assumption, it could hasten bankruptcy by making
the alert on going concern a self-fulfilling prophecy &lt;w:sdt citation=&quot;t&quot; id=&quot;1213460747&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Nogler &amp;amp; Jang, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Therefore the
auditor must be sceptics of the work he performs.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Going concern&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Under
conceptual framework for accounting, the financial statements should be
prepared on the going concern basis of accounting unless management either
intends to liquidate the entity or to cease operations, or has no realistic
alternative but to do so. The financial report is prepared on the assumption
that the entity is a going concern and will continue its operations for the
foreseeable future. General purpose financial reports are prepared using the
going concern basis of accounting. Accounting Standard AASB 101 Presentation of
Financial Statements requires directors when preparing the financial report to:
make an assessment of a company’s ability to continue as a going concern
disclose the uncertainties about which the directors were aware in making their
assessment of going concern where those uncertainties may cast significant
doubt on the company’s ability to continue as a going concern &lt;w:sdt citation=&quot;t&quot; id=&quot;-1803989745&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Aus09 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Australian Institute of Company Directors, 2009)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;According
to Australian auditing standard ASA 570 - Going Concern issued by Auditing and Assurance Standards Board (AASB) in 2015 states
that ‘the auditor’s responsibilities are to obtain sufficient
appropriate audit evidence regarding, and conclude on, the appropriateness of
management’s use of the going concern basis of accounting in the preparation of
the financial report, and to conclude, based on the audit evidence obtained,
whether a material uncertainty exists about the entity’s ability to continue as
a going concern.’ It is the management responsibility to assess the going
concern ability of the business. The standard further states that there is an
inherent limitations on the auditor’s ability to detect material misstatements
are greater for future events or conditions that may cause an entity to cease
to continue as a going concern. The auditor cannot predict such future events
or conditions. This could be further strengthened by referring to the landmark
case on the auditor’s liability where the pronouncement of Lord Justice Lopes in
the late nineteenth century stated that an auditor was a watchdog and not a
bloodhound &lt;w:sdt citation=&quot;t&quot; id=&quot;-503894092&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bax86 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Baxt, 1986)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Auditor’s evaluation on
going concern&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
auditor’s consideration of its client organization ability to continue as a
going concern, has been in effect since 1989 &lt;w:sdt citation=&quot;t&quot; id=&quot;-547837915&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Nogler &amp;amp; Jang, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. The tension has
ignited again in the following the corporate collapses and audit scandals in
early 2000 where the much of the criticism were directed at the auditors for
not signalling the users of the financial statements of the corporate financial
distress &lt;w:sdt citation=&quot;t&quot; id=&quot;-1404359450&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Far08 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Fargher &amp;amp; Jiang, 2008)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Some argue that
auditors are to blame for not being able to issue the appropriate going concern
opinion report. They insist that the collapses of these companies may have been
avoided if appropriate reports were issued &lt;w:sdt citation=&quot;t&quot; id=&quot;-1707096560&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Har \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Haron, et
 al., 2009)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Evidence from Indonesia suggest that, in 1997, 14
companies had been issued a clean audit report in the previous year, but
collapsed in the subsequent year. Similarly, in 1998, 15 companies previously
issued a clean report collapsed in the next year &lt;w:sdt citation=&quot;t&quot; id=&quot;-1307699331&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Har \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Haron, et al., 2009)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Many
stressed the auditors’ incompetence to identify the upcoming bankruptcy the corporates
during the most recent audits&lt;w:sdt citation=&quot;t&quot; id=&quot;1958670547&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Mer03 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Meredith &amp;amp; Giacomino, 2003)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Judging whether a going-concern qualification
is required is a difficult and unstructured task &lt;w:sdt citation=&quot;t&quot; id=&quot;-1698540794&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Nogler &amp;amp; Jang, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; which presents the
auditor with a dilemma, and may actually accelerate a corporate collapse. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;When an auditor evaluates the going-concern
assumption for a distressed client, it is required to evaluate all available
information on the future &lt;w:sdt citation=&quot;t&quot; id=&quot;-1831904330&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bru13 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Bruynseels, et al., 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This is instructed
and more complicated than evaluating past information on financial statements. Moreover,
issuance of a going concern opinion can itself be a ‘self-fulfilling prophecy’ which
triggers the bankruptcy. However, the results from an Australian settings in
2008 contradicts this idea stating that there no empirical evidence that there
is a self-fulfilling prophecy of increased probability of company failure
following the issuance of a going concern modified opinion&lt;w:sdt citation=&quot;t&quot; id=&quot;-1404678594&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;
 CITATION Car08 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Carey, et al., 2008)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. On the other hand,
if a financially distressed company is not qualified on the going concern basis
and subsequently fails, the auditor could be seeming alleged for the
professional negligence. Therefore, the auditor must be sceptical on the
evidence they receive during their course of audit in order to protect
themselves being charged for the noncompliance with relevant auditing standards
&lt;w:sdt citation=&quot;t&quot; id=&quot;591126185&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bru13 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Bruynseels, et al., 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In
this context there has been an evidence that the auditors were more inclined to
issue modified going concern opinion (Fargher
&amp;amp; Jiang, 2008; Careya, et al., 2012) during the global financial crisis.
In this period there were number of corporate collapses in Australia (HIH,
One.Tel, Pasminco, Ansett, and Harris Scarf Holdings), creating the tension
among the society. According to an Australian study on auditors’ inclination to issue going
concern modification pre and pose economic distressed period between 2000 to
2002 of publicly listed companies, Fargher &amp;amp;
Jiang, (2008) fond that auditors were more likely to issue going concern
opinions to financially stressed companies immediately after the crisis period
however, these results were not in consistent with the period beyond 2003.
Similarly, Careya, et al. (2012) also witness
ed that there has been a change in auditor’s behaviour in the period
after the high-profile corporate collapses in 2001 where the auditors were more
likely to issue going concern modified opinion.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
decision matrix for going concern decision identifies two types of audit
reporting misclassifications by the auditors as type I and type II errors. Type
I error occurs when the auditor fail to render an unmodified opinion to a
financially stressed company that does not file bankruptcy in the forthcoming
year Type II error occurs when the auditor fail to render an qualified audit
opinion to a financially distressed company that files bankruptcy in the
upcoming year &lt;w:sdt citation=&quot;t&quot; id=&quot;1329637377&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Car07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Carcello, et al., 2007 )&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Carey, et al. (2012) examined &lt;/span&gt;&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;the failure rates of Australian companies following an
issuance of a first time going concern modified audit opinion in their annual
reports in the pre and post global distressed period of 2000-2001. They have
noted that that there has been a number of occasions of making type I error
during post crisis period and matched sample of financially distressed firms
receiving an unmodified audit opinion. The results indicated that auditor
switching is positively linked with the auditor’s issuance of a modified
opinion going concern ability of the client. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
main stakeholder of a publically listed company is current and potential
shareholders. These investors make decisions based on the published financial
statements. Based on the information available in the market the investor will
change their decisions as to buy, hold or sell that particular company’s
shares. It was revealed that the auditor’s going concern modified opinion act
as a risk communicator of the financial distress of the firm which change the
perception of the equity market &lt;w:sdt citation=&quot;t&quot; id=&quot;-1618370407&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bla07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Blay, et al., 2007)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In contrast, Herbohn, et al. (2007) stated that there is no short term market
reaction to the public announcement of a going concern modified opinion in the
published financial statements of Australian firms. Further in the study they
have witnessed a significant unfavourable medium term market response in the 12
months preceding to a first time going concern opinion modification. This could
be due to the continuous disclosure regime of the ASX and the publically listed
companies are now liable to publish their financial affairs more rigorously and
a timely manner. These results concluded the notion that an audit opinion
serves as an attestation and it has the ability to confirm the deteriorating
financial state of a firm.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;As
per the auditing standards, the auditor should obtain sufficient appropriate
audit evidence to evaluate the management assessment about the going concern
opinion. Haron, et al., in 2009 studied auditor
judgement on going concern opinio by using quasi experimental. The study
revealed that there is three factors that caused the auditors&#39; judgement on
going concern evaluation, namely, financial indicators, evidence, and
disclosure. Blay, et al. (2007) examined the relationship
between the auditors’ preliminary assessments of going concern and fraud risk
in the planning and performance of the audit. It was found that fraud risk and
going-concern risk are significantly associated.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Most
of the studies focused on auditors’ evaluation of going concern on single risk
level. Young &amp;amp; Wang (2010) diviced
five-level risk class based on Australian Auditing Standard pronouncements to
observe the suitability of auditors’ going concern reporting. In this regard,
they have used Altman Z-score bankruptcy prediction model and asses the going
concern reporting of all Australian listed companies within the building
industry in 1989 and to follow them through until 2007. This study was in
conformity of the current literature view that auditors are not solely
functioning as a monitoring mechanism but have agency features.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In
the going concern literature the most researched area is the auditor’s audit
procedure and how the auditor reach his conclusion as to whether the going
concern opinion should be modified or not. In contrast, relatively little
research has addressed whether auditors’ circumstances and surroundings
influence their propensities to issue modified opinions &lt;w:sdt citation=&quot;t&quot; id=&quot;-1504054133&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 Bla16 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Blay, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. During the planning
and the performing stage of the audit, the auditors pay special consideration
to management strategies of the turnaround the distressed firm. There is a
strong association between operating turnaround initiatives are the higher
likelihood of receiving a going concern opinion &lt;w:sdt citation=&quot;t&quot; id=&quot;581562903&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bru13 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Bruynseels, et al., 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In
review of the previous literature it was noted that investor self-reliance in
the quality and truthfulness of freely accessible business financial
information of &amp;nbsp;public companies and accompanied
by independent auditor’s report is considered vital to the proper functioning
of the capital markets &lt;w:sdt citation=&quot;t&quot; id=&quot;45883514&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Rob08 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Robinson, 2008)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In this regard most of the researchers
paid their attention to the shareholders and assessed the auditor’s role in
relation to shareholders reaction and perception on the audit report. However,
there has been little research carried out understand how lenders in Australia
perceive the modified going concern audit report and how they will react to an
issuance of a going concern qualification. This study aims to contribute to the
knowledge by bridging the existing knowledge gap.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;br /&gt;
&lt;br /&gt;
&lt;table align=&quot;center&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;tr-caption-container&quot; style=&quot;margin-left: auto; margin-right: auto; text-align: center;&quot;&gt;&lt;tbody&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1 style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Bibliography&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/h1&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Robinson, D., 2008. Auditor
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</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/5974763519614771451/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/investor-response-to-auditors-going.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/5974763519614771451'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/5974763519614771451'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/investor-response-to-auditors-going.html' title='INVESTOR RESPONSE TO AUDITORS GOING CONCERN OPINION'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-3987565122947003192</id><published>2017-12-28T01:04:00.000-08:00</published><updated>2018-04-30T01:26:12.202-07:00</updated><title type='text'>PPE: Relevance and Representational Faithfulness of Financial Reporting</title><content type='html'>&lt;h3&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318073&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Scope&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;For the purpose of the analysis of Property, Plant and equipment
(PPE), AP Eagers Limited and the group (hereinafter referred as Company) general
purpose financial statements for the financial year 2016 has been selected. The
financial reporting practice of PPE is critically analysed with reference to
the AASB 116 Property, Plant and Equipment, AASB 13 Fair Value Measurement,
Framework for the Preparation and Presentation of Financial Statements
(hereinafter referred to as Framework) and drawn inferences from the extant
literature.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;&lt;/span&gt;&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h3&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318074&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Background&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;The
core business of the Company is retailing of branded automotive in Australia
through ownership and dealership. These dealerships are strategically clustered
and operated in the properties owned and leased by the Company throughout the
country. The property accounts for 84% of total PPE and 17% of total assets,
and therefore could be considered as a material account balance for the
financial statement.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h3&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318075&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;PPE Measurement&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;Land
and building (property) are valued at fair value and other PPE are assessed at
cost. The Company policy is to state property at fair value as per the
assessment by directors which is supported by independent valuer’s periodic
valuation. For the year 2016, the property valuation was made by the directors
based on their assessment on market conditions and the knowledge of the Company
on market and its activities. According to the general principle of AASB 13 on
Fair Value para 67, the entity shall use observable inputs and minimise the use
of unobservable inputs. However, the Company has used unobservable inputs where
it falls under level 3 in the fair value hierarchy. Level 3 inputs are
subjective and biased, thus renders higher risk.&amp;nbsp; To address this risk AASB 13 requires more
disclosure than other 2 levels &lt;w:sdt citation=&quot;t&quot; id=&quot;-417405123&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Dav16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Edgerton, 2016)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h3&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318076&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Relevance and faithful
representation&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;The
relevance and faithful representation are the fundamental characteristics of
financial information&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftn1&quot; name=&quot;_ftnref1&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt;.
It is however questionable whether the PPE of the Company could be compared
with other retail listed companies in ASX as most of the entities use
historical cost in their valuation &lt;w:sdt citation=&quot;t&quot; id=&quot;2015483058&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Dav16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Edgerton, 2016)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Notwithstanding to the fact that the Company
measures property under revaluation model, it could enhance the relevance of
the information published in the general purpose financial statements, the
reliability qualitative characteristic has been compromised due to the estimates
and the biasness in the revaluation model. On the other hand the Company
reports its other assets, such as leasehold improvements, plant and equipment
and motor vehicles, under cost model, which enhance the reliability
characteristics and undermine the quality of relevance.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;According to Framework
faithful representation has 3 fundamental sub-qualitative characteristics as
completeness, neutrality and free from error. When the Company elect to follow
the revelation model for property, the valuation is subject to biasness. As per
the Framework suggests that if an unobservable price is used (like fair value
of Property reported at level 3 in this case) the amount should be explained
precisely as being an estimate, the nature and limitations of the estimating
process should also be stated for the information to be faithful &lt;w:sdt citation=&quot;t&quot; id=&quot;1502551171&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION AAS16 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB, 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. We noted that there
is less information being presented on how the directors obtained the Key
information inputs.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;The
Australian economy is still experiencing the property boom. In this context, the
option of recording land at fair value will undoubtable result in revaluation
gain. Further, reporting land at fair value will not impact on the profit or
loss as land is not a depreciable asset. Therefore, it is questionable whether
the attempt to revalue only property, which is subject to constant rise in price,
and recording the other assets at cost, which in otherwise could have resulted in
revaluation loss under fair value model, lead to faithful representation of
information. It could be perceived as an attempt to inflate the balance sheet.
Many critiques argue that the fair value accounting led the financial crisis by
increasing the pro-cyclicality&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftn2&quot; name=&quot;_ftnref2&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 107%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt; of
the financial system (Palea, 2014; Menicucci
&amp;amp; Paolucci, 2016; Majercakova &amp;amp; Skoda, 2015).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;The previous literature
suggests that corporate relying on high debt tend to follow fair value model
for PPE (Barlev, Fried, Haddad, &amp;amp; Livnat,
2007; Cotter &amp;amp; Zimmer, 1995; Barać &amp;amp; Šodan, 2011; Iatridis &amp;amp;
Kilirgiotis, 2011; Brown, Izan, &amp;amp; Loh, 1992), especially for land &lt;w:sdt citation=&quot;t&quot; id=&quot;1448657821&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Guo95 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Guo, 1995)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Having the same
conviction, it could be argued that the Company has a higher propensity to
revalue property as it experience a high total debt to equity ratio&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftn3&quot; name=&quot;_ftnref3&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11pt; line-height: 107%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/a&gt; of
1.01. Thus, it is questionable whether the motive of revaluation is to enhance
the faithful representation of the of the Company’s affairs or to show an image
that the management purported depict.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h3&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318077&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Conclusion&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: inherit;&quot;&gt;It
could be concluded that the by electing to follow the revaluation model for
property the relevance of the information could be enhanced at the expense of
compromising the reliability. On the other hand the motive of the management
for revaluing only property could be questioned in the context of rising
property prices and not having a depreciation impact on the balance sheet. This
could lead to impair the faithful representation of financial information. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 11.0pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/span&gt;&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;https://www.blogger.com/null&quot; name=&quot;_Toc494318078&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 13.0pt; line-height: 107%;&quot;&gt;References&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 13.0pt; line-height: 107%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/h1&gt;
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&lt;!--[if supportFields]&gt;&lt;span
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 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-US&quot;&gt;AASB. (2016). &lt;i&gt;Framework for the
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&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span lang=&quot;EN-US&quot; style=&quot;font-size: 11.0pt;&quot;&gt;AASB.
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 (2015). Fair value in financial statements after financial crisis. &lt;i&gt;Journal
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 (2016). Fair value accounting and the financial crisis: a literature-based
 analysis. &lt;i&gt;Journal of Financial Reporting and Accounting, 14&lt;/i&gt;(1), 49-71.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
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 Financial Reporting and Accounting, 12&lt;/i&gt;(2), 102-116.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;w:sdt bibliography=&quot;t&quot; id=&quot;-573587230&quot;&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 &lt;!--[if supportFields]&gt;&lt;b&gt;&lt;span lang=EN-AU style=&#39;font-size:11.0pt;line-height:
 107%;font-family:&quot;Calibri&quot;,sans-serif;mso-ascii-theme-font:minor-latin;
 mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:
 minor-latin;mso-bidi-theme-font:minor-latin;mso-ansi-language:EN-AU;
 mso-fareast-language:EN-US;mso-bidi-language:AR-SA;mso-no-proof:yes&#39;&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;![endif]--&gt;
 &lt;/span&gt;&lt;/w:sdt&gt;&lt;br /&gt;
&lt;div style=&quot;mso-element: footnote-list;&quot;&gt;
&lt;!--[if !supportFootnotes]--&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br clear=&quot;all&quot; /&gt;&lt;/span&gt;
&lt;br /&gt;
&lt;hr align=&quot;left&quot; size=&quot;1&quot; width=&quot;33%&quot; /&gt;
&lt;!--[endif]--&gt;
 &lt;br /&gt;
&lt;div id=&quot;ftn1&quot; style=&quot;mso-element: footnote;&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftnref1&quot; name=&quot;_ftn1&quot; style=&quot;mso-footnote-id: ftn1;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 10.0pt; line-height: 107%;&quot;&gt;[1]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt;&quot;&gt;According to
 Framework, for “financial information is to be useful, it must be relevant and
 faithfully represent what it purports to represent. The usefulness of
 financial information is enhanced if it is comparable, verifiable, timely and
 understandable.”&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;&lt;w:sdt citation=&quot;t&quot; id=&quot;-1216265308&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
  AAS16 \p 36 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(AASB,
  2016, p. 36)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
 &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In this regard comparability is qualitative
 characteristics of usefulness.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn2&quot; style=&quot;mso-element: footnote;&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftnref2&quot; name=&quot;_ftn2&quot; style=&quot;mso-footnote-id: ftn2;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt; line-height: 107%;&quot;&gt;[2]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt;&quot;&gt; Pro-cyclicality refers to the ability to
 exaggerate financial or economic fluctuations &lt;w:sdt citation=&quot;t&quot; id=&quot;-1223358488&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
  style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Maj15 \l 3081 &lt;span
  style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Majercakova &amp;amp; Skoda, 2015)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
  style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;div id=&quot;ftn3&quot; style=&quot;mso-element: footnote;&quot;&gt;
&lt;div class=&quot;MsoFootnoteText&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;a href=&quot;file:///C:/Users/Owner/Documents/MPA/Z%20Semester%202/MA511%20Financial%20Accounting%20and%20Reporting/Assignment/MA511%20Financial%20Accounting%20&amp;amp;amp;%20Reporting%20-%20Group%20Assignment.docx#_ftnref3&quot; name=&quot;_ftn3&quot; style=&quot;mso-footnote-id: ftn3;&quot; title=&quot;&quot;&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt;&quot;&gt;&lt;span style=&quot;mso-special-character: footnote;&quot;&gt;&lt;!--[if !supportFootnotes]--&gt;&lt;span class=&quot;MsoFootnoteReference&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt; line-height: 107%;&quot;&gt;[3]&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-size: 8.0pt;&quot;&gt; The total debt to equity ratio is
calculated by dividing borrowings from total equity. Other liabilities have
been disregarded in the calculation. The total liabilities to total equity
ratio is 1.3&lt;/span&gt;&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;
&lt;/div&gt;
</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/3987565122947003192/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/ppe-relevance-and-representational.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/3987565122947003192'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/3987565122947003192'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/ppe-relevance-and-representational.html' title='PPE: Relevance and Representational Faithfulness of Financial Reporting'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-1435111867884729692</id><published>2017-11-21T15:45:00.000-08:00</published><updated>2018-04-24T17:51:22.493-07:00</updated><title type='text'>Value relevance of audit opinion</title><content type='html'>&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;The sweep the corporate failure of large conglomerates around the
world in early 2000 led the critiques to revisit the discussion of auditors’
due to care and accountability &lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Haron, et al.,
2009; Herbohn, et al., 2007) &lt;/span&gt;and this heated forum brought the auditors
to scrutiny of the public and regulators (&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;Careya,
et al., 2012; Fargher &amp;amp; Jiang, 2008)&lt;/span&gt;. The noteworthy controversial
debate was whether the auditors could be held responsible for not disclosing
the financial distress or the financial misstatement of their client. In this
campaign the regulative authority and the media have repeatedly condemned the auditors
for not signalling the users of the financial statements regarding the
impending corporate failure&amp;nbsp;&lt;w:sdt citation=&quot;t&quot; id=&quot;-1461417799&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Car08 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Carey, et al., 2008)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2Ts9K8j47mjBkyqcpSh-26uBZt36jAKQcA4UWwQmZjq0SPxJ5HzDVDcjFeycFJwviks6ZDQuJ9iBt8vbIS_U0DMjX8gHm1-LlyM5U8ZmUf_AmM-VHbBIAYw2v0jtmWwG5pHlXrq8Ou0I/s1600/Lulisha.jpg&quot; imageanchor=&quot;1&quot; style=&quot;clear: right; float: right; margin-bottom: 1em; margin-left: 1em;&quot;&gt;&lt;br /&gt;&lt;/a&gt;
&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;There is a high dependence on auditors report, by the users of the
financial statements for the decision making purpose of the company, as it is
said to be an unbiased opinion on the true and fair view of the general purpose
financial statements. Accordingly, a significant reliance is placed on the independence
auditor’s report as the external users have no or limited access to private
information held by the corporation. On this grounds, it has been argued by the
researchers that the auditor’s report should flag the users of an imminent
failure of the corporate &lt;w:sdt citation=&quot;t&quot; id=&quot;-1611811189&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Her07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Herbohn, et al., 2007)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; by way of qualifying
the audit opinion on the basis of highlighting the inability of the firm to
continue as a going concern. However, some contradicts this notion and claims
that &lt;span style=&quot;mso-bidi-font-weight: bold;&quot;&gt;a going concern opinion could
itself triggers a bankruptcy and act as a self-fulfilling prophecy &lt;w:sdt citation=&quot;t&quot; id=&quot;565684456&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Men10 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-bidi-font-weight: normal; mso-no-proof: yes;&quot;&gt;(Menon &amp;amp; Williams,
 2010)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;The judgment as to whether the auditor should qualify the audit report
for going concern is one of the most controversial decisions an auditor has to
make &lt;w:sdt citation=&quot;t&quot; id=&quot;1712586&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Nogler &amp;amp; Jang, 2012)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This has cause a
dilemma for the auditors when issuing a qualification. The literature reveals that
if a financially distressed corporate collapse subsequent to an unqualified
opinion, the auditor is at a risk of being charged as guilt of nondisclosure of
the fact &lt;w:sdt citation=&quot;t&quot; id=&quot;1665435279&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kau17 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Kausar, et al., 2017)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Therefore the
auditor must be skeptic of the work he performs. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;On the other hand there is a high tendency of not issuing a
qualified opinion on going concern of a corporate even though there could be an
apparent liquidity crisis within the firm &lt;w:sdt citation=&quot;t&quot; id=&quot;1614022684&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Har \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Haron, et
 al., 2009)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
The reason is that the modified audit opinion on the financial stability of the
firm could hasten bankruptcy by making the alert on going concern and the alert
itself could be a self-fulfilling prophecy &lt;w:sdt citation=&quot;t&quot; id=&quot;1213460747&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Nog12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span style=&quot;mso-no-proof: yes;&quot;&gt;(Nogler &amp;amp; Jang, 2012)&lt;/span&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This could reduce
the likelihood of turning around a company which otherwise could have been. Financial
assistance from the investors could turnaround a company inter alia. However,
in the presence of a going concern qualification the investors will be deterred
to finance given the risk of losing the investment.&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;/span&gt;&lt;/div&gt;
&lt;table align=&quot;center&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;tr-caption-container&quot; style=&quot;-webkit-text-stroke-width: 0px; font-family: &amp;quot;Times New Roman&amp;quot;; letter-spacing: normal; margin-bottom: 0.5em; margin-left: auto; margin-right: auto; orphans: 2; padding: 6px; text-align: center; text-decoration-color: initial; text-decoration-style: initial; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px;&quot;&gt;&lt;/table&gt;
&lt;br /&gt;
&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2Ts9K8j47mjBkyqcpSh-26uBZt36jAKQcA4UWwQmZjq0SPxJ5HzDVDcjFeycFJwviks6ZDQuJ9iBt8vbIS_U0DMjX8gHm1-LlyM5U8ZmUf_AmM-VHbBIAYw2v0jtmWwG5pHlXrq8Ou0I/s1600/Lulisha.jpg&quot; imageanchor=&quot;1&quot; style=&quot;clear: right; margin-bottom: 1em; margin-left: auto; margin-right: auto; text-align: justify;&quot;&gt;&lt;img border=&quot;0&quot; data-original-height=&quot;514&quot; data-original-width=&quot;440&quot; height=&quot;200&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2Ts9K8j47mjBkyqcpSh-26uBZt36jAKQcA4UWwQmZjq0SPxJ5HzDVDcjFeycFJwviks6ZDQuJ9iBt8vbIS_U0DMjX8gHm1-LlyM5U8ZmUf_AmM-VHbBIAYw2v0jtmWwG5pHlXrq8Ou0I/s200/Lulisha.jpg&quot; width=&quot;170&quot; /&gt;&lt;/a&gt;&lt;br /&gt;
&lt;div&gt;
-Lulisha-&lt;br /&gt;
&lt;h1 style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; margin-left: 49.65pt; margin-right: 0cm; margin-top: 0cm; mso-list: l0 level1 lfo1; text-align: justify; text-indent: -31.65pt;&quot;&gt;
&lt;/h1&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;References&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;!--[if supportFields]&gt;&lt;span lang=EN-AU&gt;&lt;span
  style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
  style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot;&gt;Auditing and Assurance Standards
  Board, 2015. &lt;i&gt;Auditing Standard ASA 570, &lt;/i&gt;Melbourne, Australia: Auditing
  and Assurance Standards Board.&lt;o:p&gt;&lt;/o:p&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;AICD &amp;amp;
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  companies and directors, &lt;/i&gt;Sydney: Australian Institute of Company
  Directors and Auditing and Assurance Standards Board.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Amin, K.,
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&lt;span lang=&quot;EN-AU&quot;&gt;Australian
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  reporting: a guide for companies and, &lt;/i&gt;Sydney, Australia: Australian
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&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Australian
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&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Carey, P.,
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  Market. &lt;i&gt;ABACUS, &lt;/i&gt;44(1), pp. 61-81.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Firth, M.,
  1980. A note on the impact of audit qualifications on lending and credit
  decisions. &lt;i&gt;Journal of Banking &amp;amp; Finance, &lt;/i&gt;4(3), pp. 257-267.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Haron, H.,
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  1–19.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;Herbohn, K.,
  Ragunathan, V. &amp;amp; Garsden, R., 2007. The horse has bolted: revisiting the
  market reaction to going concern modifications of audit reports. &lt;i&gt;Accounting
  and Finance, &lt;/i&gt;Volume 47, p. 473–493.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Kausar,
  A., Taffler, R. . J. &amp;amp; Tan, C., 2017. Legal Regimes and Investor Response
  to the Auditor’s Going-Concern Opinion. &lt;i&gt;Journal of Accounting, Auditing
  &amp;amp; Finance, &lt;/i&gt;32(1), p. 40–72.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;LaSalle,
  R. &amp;amp; Anandarajan, A., 1997. Bank Loan Officers&#39; Reactions to Audit
  Reports Issued to Entities with Litigation and Going Concern Uncertainties. &lt;i&gt;Accounting
  Horizons, &lt;/i&gt;11(2), pp. 33-40.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Menon, K.
  &amp;amp; Williams, D., 2010. Investor Reaction to Going Concern Audit Reports. &lt;i&gt;The
  Accounting Review, &lt;/i&gt;85(6), p. 2075–2105.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Nogler ,
  G. &amp;amp; Jang, I., 2012. Auditor’s Going-Concern Modification Decision in the
  Post-Enron Era. &lt;i&gt;The Journal of Corporate Accounting &amp;amp; Finance, &lt;/i&gt;pp.
  35-60.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Pucheta,
  M. C., Marti´Nez , A. V. &amp;amp; Benau, M. A. G., 2004. Reactions of the
  Spanish Capital Market to Qualified Audit Reports. &lt;i&gt;European Accounting
  Review, &lt;/i&gt;13(4), p. 689–711.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
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&lt;span lang=&quot;EN-AU&quot;&gt;Schaub,
  M., 2006. Investor reaction to regulated monopolies announcing going concern
  opinions: What explains contagion among electric services companies?. &lt;i&gt;Review
  of Accounting and Finance, &lt;/i&gt;5(4), pp. 393-409.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot;&gt;

&lt;w:sdt docparttype=&quot;Bibliographies&quot; docpartunique=&quot;t&quot; id=&quot;143710193&quot; sdtdocpart=&quot;t&quot;&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt;&quot;&gt;&lt;w:sdtpr&gt;&lt;/w:sdtpr&gt;&lt;w:sdt bibliography=&quot;t&quot; id=&quot;-573587230&quot;&gt;&lt;/w:sdt&gt;&lt;/span&gt;
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  &lt;/w:sdt&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/div&gt;
</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/1435111867884729692/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/value-relevance-of-audit-opinion.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1435111867884729692'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1435111867884729692'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/value-relevance-of-audit-opinion.html' title='Value relevance of audit opinion'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi2Ts9K8j47mjBkyqcpSh-26uBZt36jAKQcA4UWwQmZjq0SPxJ5HzDVDcjFeycFJwviks6ZDQuJ9iBt8vbIS_U0DMjX8gHm1-LlyM5U8ZmUf_AmM-VHbBIAYw2v0jtmWwG5pHlXrq8Ou0I/s72-c/Lulisha.jpg" height="72" width="72"/><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-4165005103974298814</id><published>2017-10-11T17:35:00.000-07:00</published><updated>2018-04-24T17:50:41.631-07:00</updated><title type='text'>Sustainability Reporting and Shareholder Perspective</title><content type='html'>&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;With
the wake of industrialization in the twenty first century, fuelled by
technology and globalization, there has been an unfortunate destruction of
natural resources, social injustice and suppression of civil rights and the
native knowledge of indigenous people &lt;w:sdt citation=&quot;t&quot; id=&quot;-1151369128&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Col12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Collins, 2012)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; in more subtle manner than ever before.
The man’s quest for economic wealth maximization led the unfair treatment to the
environment and society the exploitation of natural and human resources. Owing
to these reasons, the way in which a corporate operates is scrutinized more rigorously
by all stakeholders including the regulators and the financial press &lt;w:sdt citation=&quot;t&quot; id=&quot;-1230222632&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Mar16 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Martı´nez-Ferrero &amp;amp; Banerjee, 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus, pure economic
or the profit motive has questioned over the last few decades.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Though
the primary objective of an organization is to make profits, the society has
recently challenged the profit motive. At the early stages of development of
the concept of organization as a social entity they demonstrated their
responsibility to society through corporate philanthropic activities &lt;w:sdt citation=&quot;t&quot; id=&quot;1681860681&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abd16 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdeen, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Philanthropic
responsibilities are those which society expects organisations to fulfil voluntarily
and reflect a common desire to see organisations engaged in improving society &lt;w:sdt citation=&quot;t&quot; id=&quot;-929656361&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Car79 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Carroll, 1979)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Initially the
corporate responsibility serves as a way of discharging the business’s
responsibility by donating goods and providing other essentials to the needy
without internalising the responsibility which stems within the organization
culture, values and practices. Over the past few decades, there has been a
shift in paradigm from external focus to more internal focus where socially
responsible activity has been viewed as part of the daily business practice &lt;w:sdt citation=&quot;t&quot; id=&quot;506324012&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abd16 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdeen, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;As
a discharge of social responsibility the business later not only engaged in
corporate responsible activities but also inform their stakeholders. The later
developments in business reporting have put the accent on the importance of
non-financial disclosures with the conceptual shift from pure profit based
responsibility reporting to the corporate responsibility reporting (Salehi &amp;amp; Azary, 2009; Abdeen, et al., 2016; Khaveh,
et al., 2012; Gómez-Bezares, et al., 2016; Gozali, et al., 2002; Busru &amp;amp;
Shanmugasundaram, 2016; Martı´nez-Ferrero &amp;amp; Banerjee, 2016; Kasbuna, et
al., 2016). Many different theoretical arguments were articulated to
provide rationale for corporate to elect voluntarily disclosure corporate
social responsibility information to the external stakeholders.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 14.0pt; line-height: 150%;&quot;&gt;Evolution of Corporate Social Responsibility&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Though
corporate social responsibility was widely researched agenda in the academic
field there is no consensus on its definition. Salehi
&amp;amp; Azary in 2009 refers it to as a company&#39;s commitment to operate in
an economically and environmentally sustainable manner, while acknowledging the
interests of a variety of stakeholders and maximizing economic, social and
environmental value. Though currently this phenomenon has been viewed as a
holistic concept embracing the importance of the stakeholders, the early
scholars perceived it as a narrow concept which focused primarily on the
shareholders.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Corporate
responsibility concept was used for the first time by an American economist
Howard Bowen in 1953.&amp;nbsp; Archie B Carroll,
Professor of Management Emeritus, calls Howard R. Bowen the Father of Corporate
Social Responsibility due to his landmark book published in 1953, Social
Responsibilities of the Businessman. This was the regarded as the first
attentive discussion of business ethics and social responsibility. Since then
the focus of CSR is shifting from stockholder orientation to stakeholder
orientation. ‘This ubiquitous aphorism is gaining momentum in directing the
conduct of human affairs towards a stance in support of life for man and all
living things’ &lt;w:sdt citation=&quot;t&quot; id=&quot;2133357746&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Col12 \p 28 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Collins, 2012, p. 28)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
concept off CSR gained its momentum in the late 1950s and 1960s.&amp;nbsp; In early days a responsibility of a corporate
was perceived as giving the highest return to their owners &lt;w:sdt citation=&quot;t&quot; id=&quot;-1779790107&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bos13 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Bosch-Badia, et al., 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Early proponents of
corporate social responsibility theories suggest that the primary purpose of
business is to make profits, and it is not the function of business to get
involved with social responsibility issues since such involvement would compromise
profit maximisation &lt;w:sdt citation=&quot;t&quot; id=&quot;1959223092&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abd16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdeen, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. This of
responsibility is all about the pure economical field. Having the same
conviction, the Nobel Prize winning economist Milton Friedman in 1970’s in his
widely cited book ‘Capitalism and Freedom’, rejected the view that corporate
managers have any moral obligations.&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12pt; line-height: 150%;&quot;&gt; &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
responsibility of business is to use resources to increase profits as long as
it stays within the rules. Here he meant it stays within the rules as to engage
in open and free competition, without deception or fraud. As explained by
Bosch-Badia, et al. in 2013 Friedman held that those executives who imposed
social expenses to the corporations they managed should be regarded as disloyal
agents to their principals, the shareholders. Friedman propagated that the sole
purpose of the corporation is to maximize the financial return to its
owners.&amp;nbsp; &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;It
was argued that by making a proﬁt, corporations contributed to a growing,
healthy economic system that provided employment and adequate incomes for all.
In other words, corporate social responsibility was to operate portably, and
the corporation could not survive without profits, much less play a social
role. Carroll (1979) suggests that CSR is a multidimensional concept encompassing
economic, legal, ethical and philanthropic responsibilities of a business. According
to Abdeen, et al. (2016) the ultimate
role of organisations to produce goods and services desired by society, be
profitable and enable job creation. On the legal responsibility perspective the
business should comply with the social agreements. However the ethical
responsibilities goes beyond legal requirements and demonstrating the
commitment of a business for the internal and external society and environment.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
perception of corporate social responsibility has been changed and it is
continued to be changing. ‘It was not until the late 1970&#39;s that companies
began to react more pro actively to corporate social responsibility issuing
affirmative action guidelines’ &lt;w:sdt citation=&quot;t&quot; id=&quot;904260563&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Sal09 \p 66 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Salehi &amp;amp; Azary, 2009, p. 66)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Currently it is
becoming accepted that entities also have responsibilities to a broader group
of stakeholders (e.g. local communities, customers, suppliers, employees,
creditors, government and even future generations) and not restricted only to
their owners. Entities are now being held responsible for their social and environmental as well as their financial performance. Changes in
expectations about accountabilities in turn should lead to changes in corporate
accounting.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 14.0pt; line-height: 150%;&quot;&gt;Social Responsibility Reporting (SSR)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SRR
can be understood as the provision of information about the performance of an
organisation in relation to its interaction with its physical and social
environment. The businesses are treated as key players of the society and do
not exist in isolation. The employees depend on the business and also
customers, suppliers and the local community are all affected businesses and
what they do. Their products, and the way they make them, also have an impact
on the environment. Accordingly, as a part of the environment the businesses have
greater transparency and accountability in its reporting. This is reflected in
a recent progress of reporting aspect in global context towards comprehensive
disclosure of corporate performance to include environmental, social and
economic factors. On this ground Corporate Social Responsibility CSR has become
prominent in the language and strategy of business organisations globally as
well as locally. According to a recent survey, 93% of CEOs regard
sustainability as important. Similarly ninety-five percent of the 250 largest
companies in the world now report on their corporate social responsibility
(CSR) activities &lt;w:sdt citation=&quot;t&quot; id=&quot;131519827&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Góm16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Gómez-Bezares, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;When
considering the reporting aspect of the corporate social responsibility, it is
difficult to identify one accepted conceptual framework. One broad mechanism
that companies can adopt is “Triple Bottom Line Reporting” (TBL). At present,
companies are focusing on environmental and social dimensions rather than
focusing on economic dimension itself. Reporting information on these three
elements is referred to as TBL reporting.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Despite
CSR is a voluntary reporting system having greater diversity in the degree and
facets of reporting, different frameworks are in application to standardize the
reporting. Among them Global Reporting Initiatives (GRI) is accepted to be
superior. The Global Reporting Initiative (GRI) is a leading organization in
the sustainability field. GRI promotes the use of sustainability reporting as a
way for organizations to become more sustainable and contribute to sustainable
development.&amp;nbsp;In May 2013, GRI released the fourth generation of its
Guidelines (extracted from the official website). GRI was introduced through
GRI 1&lt;sup&gt;st&lt;/sup&gt; version in 2000. The second generation known as G2 was then
introduced improving the disclosures in 2002. Followed by G2, G3 guidelines
were launched in 2006. The latest release of the GRI guidelines would be the 4th
generation introduced in 2013 and G4 guidelines have been superseded by the GRI
Sustainability Reporting Standards (GRI Standards) launched in October 2016.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 14.0pt; line-height: 150%;&quot;&gt;Corporate Social Responsibility Reporting
in Australia&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;There
are no legal requirement for sustainability reporting in Australia per se.
However, there are number of reporting requirements for the publically listed
companies in Australian Securities Exchange (ASX). Further there has been a
greater compliance with voluntary reporting within the Australian companies
listed in the stock exchange. According to Australian Council of Superannuation
Investors (ACSI)&amp;nbsp;seventy one cents in every dollar invested in the ASX200
is now invested in corporates which reports higher disclosure standards on
their environmental, social and governance engagements. Thus, this trends
reveals that the Australian investors place a higher value in the CSR
activities as well as the disclosure of the same. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Since
2008, there has been a remarkable improvements in the level of corporate
disclosure practices in Australian ASX listed companies, mainly due to the
requirements introduced by second edition of ASX Corporate Governance Council
Principles and Recommendations in 2007. The introduction of the third edition
in 2014 further requires each ASX listed company to disclose material exposures
to economic, environmental and social sustainability risks and how it intends
to manage those risks. This corporate governance disclosure requirements have
tied the governors’ (the management) actions to the environmental and social
impact and making social responsibility part of the obligation of corporate
governance. With the new initiatives the corporate risk has been linked to
social and environment aspects going beyond the economic context. Having the
same argument, Khaveh, et al., (2012) suggested
that the companies need to assure shareholders about the risk and naturally
potential investors look for lower risk and higher return. Thus sustainability
reporting would increase share price and could be able to internalise the CSR
activities of the business. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Even
though there is a great momentum in the reporting practice, there are still a
large proportion of corporates fail to report the sustainability related
matters in a generally acceptable manner. ‘In 2015, there were still 57
companies – approximately 30% of the total ASX200 by number – that were
assessed as providing either no reporting or only a basic level of information’&lt;w:sdt citation=&quot;t&quot; id=&quot;-1138331421&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Aus16 \p 4 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Australian
 Council of Superannuation Investors, 2016, p. 4)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;As
of August 2017, there are 2,216 companies listed in ASX and the compliance of ASX
Corporate Governance Council Principles (Third Edition) have been made
mandatory for all listed companies in the ASX. There is no doubt that today CSR
has become an important component of business strategy which emphasises
transparency, responsiveness and accountability &lt;w:sdt citation=&quot;t&quot; id=&quot;-1414932355&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abd16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdeen, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; but the question is
whether the shareholder, who are treated as the ultimate owners of the
business, perceive the mere responsibility reporting as a value creation to the
organization, to their own wealth and to the society at large. The recent
research carried out on the area of shareholder perception of social
responsibility reporting yielded a mixed results all over the world (Khaveh, et al., 2012;Gray, 2006; Nielsen &amp;amp;
Thomsen, 2007).&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;color: #4472c4; font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 14.0pt; line-height: 150%;&quot;&gt;Stakeholder Perspective of Responsibility
Reporting&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In
the extant literature the customer and the shareholders have been considered as
the main stakeholders and consequently it has been the subject of many studies
in the responsibility reporting and stakeholder perspective. Thus, the consumer
as a stakeholder plays a key role in influencing the nature of CSR strategies
that organisations adopts &lt;w:sdt citation=&quot;t&quot; id=&quot;1832093640&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abd16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdeen, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In contrary,
Nielsen &amp;amp; Thomsen (2007) argued that there are dissimlar prioriies in the
Danish companies with repard to the CSR reporting and they further argued that
this could be due to the interest stemming from different institutional associations,
such as government, regional institutions and NGOs.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Under
the customer perspective Luo &amp;amp; Bhattacharya
in 2006 studied influence of CSR on perceived customer responses. It was found
that the firms with low innovativeness capability, CSR actually reduces
customer satisfaction levels and, through the lowered satisfaction,
harms market value &lt;w:sdt citation=&quot;t&quot; id=&quot;208229787&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Luo06 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Luo &amp;amp; Bhattacharya, 2006)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Similarly, according
to Abdeen, et al., (2016) there are broadly
accepted four belives of CSR measures, namely, philanthropic ethical and legal aspects.
In their study of consumers’ beliefs about firm’s CSR initiatives and their
purchase behaviour, they found that only ethical beliefs have direct
relationship with purchase behaviour.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In the attempt to link shareholders and CSR practices some
authors perceived profit as a proxy of easuring shareholder reward. In a study
of voluntary disclosure, revenue, and shareholders wealth in Singaporean companies,
Khaveh, et al., (2012) found that there is a significant positive relationship
between environmental and social performance disclosure as well as with revenue.
Gómez-Bezares, et al., in 2016 examined the impact of corporate sustainability
on stock market returns British Companies over the period 2006–2012 and showed
that CS is negatively correlated with stock return volatility. Which means that
investing in companies with CSR reporting not only generates higher returns
during the booming period, but also reduces shareholders’ damages during period
the market id declining. In the context of Maliasian companies, the economic,
social and environmental sustainability reporting is positively associated with
financial performance &lt;w:sdt citation=&quot;t&quot; id=&quot;1647013093&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kas16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Kasbuna, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In contrast, there
has been a weak positive relationship between corporate gvernance and CSR
disclosures with the share price companies in India and there is a negligible incluential
power of CSR reporting on the share price &lt;w:sdt citation=&quot;t&quot; id=&quot;-1849088807&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bus16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Busru &amp;amp;
 Shanmugasundaram, 2016)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;On the other hand, there is one class of researches who argue
that the CSR reporting is a mere fad and a fashion. Gray (2006) argued that social,
environmental and sustainability reporting is superficial and cosmetic
adjustments to that reporting through “new models of organisational reporting”.
Holding a similar stance, Martı´nez-Ferrero &amp;amp; Banerjee (2016) argued that
firms use CSR as a strategy against the negative perception received by the
corporate from earnings management. They further stated that there is a favourable
impact from CSR on cost of capital and the shareholders do not identify when
CSR practices are used as a strategy to mask earning management. Thus, these
studies have illustrated how CSR have been used as aploy to distort the market
and the shareholders’ perception.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;There has been many studies on the sibject of CSR reporting,
corporate performance shareholder perception. &lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
academic literature on the link between sustainable development strategies and
firm performance is fragmented &lt;w:sdt citation=&quot;t&quot; id=&quot;467402525&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Góm16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Gómez-Bezares, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; It is apparent from the review of previos litereture
that there is no consensus amoung the researchers whether the CSR activities
and disclosures lead to create positive impact towards shareholder perception
on the corporate. With the introduction of the third edition of ASX Corporate
Governance Council Principles and Recommendations mandatory disclosure
requirements in 2014, there has been a gap in the literature as to whether the
shareholders perceive the CSR disclosures as a value addition to the firm,
their own wealth and as well as to the society and the environment, especially
in the Australian context. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1 style=&quot;line-height: 150%;&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;References&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Gozali, N. O., How, J. C. &amp;amp;
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Khaveh, A., Nikhashemi, S. R.,
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</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/4165005103974298814/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/sustainability-reporting-and.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/4165005103974298814'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/4165005103974298814'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/sustainability-reporting-and.html' title='Sustainability Reporting and Shareholder Perspective'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-6799543633559355081</id><published>2017-05-30T00:57:00.000-07:00</published><updated>2018-04-30T01:17:45.400-07:00</updated><title type='text'>AN ECONOMIC ANALYSIS OF MEDICAL CANNABIS MARKET</title><content type='html'>&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b style=&quot;mso-bidi-font-weight: normal;&quot;&gt;&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Introduction&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The
purpose of this assignment is to analyse the economic impact the changes in
medical cannabis market as outlined in given article. Recently the government
of Australia has legalize the cultivation of medicinal cannabis to supply domestic
patients.&lt;span style=&quot;mso-spacerun: yes;&quot;&gt;&amp;nbsp; &lt;/span&gt;This essay identifies the
effect on the market forces by studying the changes made in Australian cannabis
market. Then, these impacts were illustrated using demand and supply curves
assuming other factors remain constant. The demand elasticity and the revenue
impact is analysed by for cannabis medicine assuming it is an essential
product. Finally, the externalities from these recent changes to the market
have been analysed.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;/span&gt;&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b style=&quot;mso-bidi-font-weight: normal;&quot;&gt;&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Demand and supply analysis&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Australian
market for cannabis alternatively called as marijuana can broadly be defined as
medical cannabis market where cannabis are used as a treatment for chronic and
seriously ill&lt;span class=&quot;apple-converted-space&quot;&gt;&lt;span style=&quot;color: #252525;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;patients
and recreational cannabis market where cannabis are traded in illegally as an
illicit drug. The article discusses the market for medical cannabis in
Australia in a narrow view point. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The market supply is mostly
represented by imported cannabis where the supply of the cannabis is inelastic
due to the fact that the medicine is not readily available in the market and it
must be imported with strict regulations. On the other hand the demand for the
medicine is also inelastic since it is an essential good for the patients. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;With the
new legislation being passed for medical cannabis, we could observe effects on
the market forces;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Supply -
The government new legislation has allowed the domestic suppliers to grow
cannabis after obtaining licenses from the government allowing more farmers to
enter the medical cannabis market. On the other hand, international producers
such as Israel, USA and Canada are now contemplating entering Australian
market. Further it is now easier to import them to Australia. Both could result
in an increase in supply while other factors remain constant. Reducing the time
lag of importing the medicine will also make the product available in the
market in very short time will cause the new supply to be more elastic, given
the other factors remain constant.&amp;nbsp;&lt;/span&gt;&lt;span style=&quot;font-family: inherit;&quot;&gt;When the
market supply increases as a result of new suppliers enter the market, the
supply curve for medical cannabis shifts outwards (right) and has become more
elastic, ceteris paribus.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Demand - The
recent harvest of first crop and its trial for the treatment of epilepsy can
lead to an increase in demand if the test if successful. Currently, Australian
patients purchase cannabis for epileptic patient in the black market paying a
high price with low medical safety. If the government can prescribe cannabis
for epilepsy, the demand for medical cannabis will be increased when the buys move
from illegal marijuana market to medical cannabis market, ceteris paribus. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The
combined effect of both demand and supply on the market where the new supply
curve has become more elastic after the import of cannabis and making it easy
to supply has made it readily available in the market than before. The new
market price has decreased and the equilibrium quantity has increased. This
shows that there will be more cannabis available for the patients at a lower
price. The government action has benefitted the consumers who could now access
the medicine at a lower price and high quality as the government regulates the
product. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b style=&quot;mso-bidi-font-weight: normal;&quot;&gt;&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Externality analysis &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;The new
legislation on medical cannabis could bring both positive and negative
externalities. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;When the
medicine is readily available for the patients, the entire society will
benefited by having a healthy nation. Allowing the manufactures to grow
cannabis in Australia, there will be more job opportunities created. Also, in
future the import of the medicine will be saving foreign currency from flowing
out of the country, improving the foreign exchange. All these positive
externalities could be enjoyed by the nation as whole.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In
contrast, by allowing the producers to grow cannabis in Australia, the forests
could be subject to deforestation. This could badly affect the environment. In
the social aspect it could be argued that allowing producers to grow cannabis
as a medical product could soon be gone to the marijuana drug addicts. “In
2013, it was estimated that about 6.6 million (or 35%) people aged 14 or older
had used cannabis in their lifetime and about 1.9 million (or 10.2%) had used
cannabis in the previous 12 months” (Claughton, 2013, pg 58). This means that
there will be a possibility that the medical will be used as an illicit drug
when it is readily available.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;In order
to mitigate the negative externalities, the government could introduce strict regulations
to monitor the production, distribution and use of cannabis.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b style=&quot;mso-bidi-font-weight: normal;&quot;&gt;&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;Conclusion&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;It could
be concluded that the recent Australian government legislation allowing medical
cannabis to produce domestically has impacted both demand and supply. The
demand for the medical cannabis could be increased as a result of new research
carried out by the government to treat for epilepsy and shifting buyers from
illegal cannabis market to regulated cannabis market. Also, the supply too has
increased due to the local production and short term import of cannabis. This
would ultimately resulted in the market price of medical cannabis to fall while
the quantity to be increased. On the other hand, an increase in the price of
cannabis could resulted in an increase in the producers’ revenue vice versa,
since the cannabis could be assumed as an essential product for the patients
with no close substitutes. Finally this change in legislation could result in
both positive and negative externalities, where negative externalities could be
overcome by close supervision by the government.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;font-size: 11.0pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;/span&gt;&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;b style=&quot;mso-bidi-font-weight: normal;&quot;&gt;&lt;span style=&quot;font-family: inherit; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;&quot;&gt;List of References&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;Abel, A.B., Bernanke, B.S. and Croushore, D. (2011).
Macroeconomics, (7 Ed), Prentice Hall. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;background: white; line-height: 150%; mso-background-themecolor: background1;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;background: white; line-height: 150%; mso-background-themecolor: background1;&quot;&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;Claughton, D.
(2017).&amp;nbsp;&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;Interest in growing
medicinal cannabis is strong&lt;/i&gt;. [online] ABC Rural. Available at:
http://www.abc.net.au/news/rural/2017-02-22/medicinal-cannabis-new-agricultural-opportunity/8287346
[Accessed 28 Apr. 2017].&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; text-align: justify;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;Gans, J.; Kings,
S.; Stonecash, R.; Byford, M.; Libich, J. and Mankiw, N. G. (2015). &lt;i&gt;Principles
of Economics&lt;/i&gt;, (6 Ed), Australia, South Melbourne: Cengage Learning Pty
Limited.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;McTaggart, D., Findlay, C. and Parkin, M. (2010).
Microeconomics, (6 Ed), Frenchs Forest, NSW, Australia: Pearson. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit; font-size: 11.0pt; line-height: 150%;&quot;&gt;National Drug Strategy Household Survey detailed report
(2013).&amp;nbsp;&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;National Drug Strategy
Household Survey detailed report&lt;/i&gt;. The Australian Institute of Health and
Welfare.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;line-height: 150%;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;Default&quot; style=&quot;background: white; line-height: 150%; mso-background-themecolor: background1;&quot;&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;span style=&quot;font-size: 11.0pt; line-height: 150%;&quot;&gt;Webarchive.nla.gov.au.
(2017).&lt;/span&gt;&amp;nbsp;&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;&lt;span style=&quot;font-size: 11.0pt; line-height: 150%;&quot;&gt;NLA Australian Government Web Archive&lt;/span&gt;&lt;/i&gt;&lt;span style=&quot;font-size: 11.0pt; line-height: 150%;&quot;&gt;. [online] Available at:
http://webarchive.nla.gov.au/gov/20110309153909/http://www.nationaldrugstrategy.gov.au/internet/drugstrategy/Publishing.nsf/content/mono57
[Accessed 28 Apr. 2017].&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span style=&quot;font-family: inherit;&quot;&gt;&lt;br /&gt;&lt;/span&gt;
&lt;br /&gt;</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/6799543633559355081/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2017/05/an-economic-analysis-of-medical.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/6799543633559355081'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/6799543633559355081'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2017/05/an-economic-analysis-of-medical.html' title='AN ECONOMIC ANALYSIS OF MEDICAL CANNABIS MARKET'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-9164667921583031741</id><published>2017-04-24T17:37:00.000-07:00</published><updated>2018-04-24T17:49:07.503-07:00</updated><title type='text'>Service Quality in Australian Higher Education Sector</title><content type='html'>&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Over
the past few decades there has been a perceptible continual progression of the
service sector around the globe. Consequently, service industries are playing
an increasingly important role in the economy of many nations &lt;w:sdt citation=&quot;t&quot; id=&quot;323562068&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Abdullah06 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdullah, 2006a)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. In a world where
the service sector is becoming the driving force of the economy, quality of the
service has become paramount important for the service based organizations to
cope with the intense rivalry. Unlike the quality of the product the assessing
the service quality is a complex phenomenon due to the salient attributes of
the service. Since 1970 service industry has been widely researched agenda drawing
much of the researchers’ attention to the service quality models &lt;w:sdt citation=&quot;t&quot; id=&quot;-196775884&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Pen13 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Pena, et al., 2013)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;However,
until recent past the education service has not attracted much attention in the
service quality research forum. With the education liberalization and
international student mobility, education service industry becoming a major
contributor to most of the economies. Nowadays, higher education is being
driven towards commercial competition imposed by economic forces resulting from
the development of global education markets and the reduction of government
funds that forces tertiary institutions to seek other financial sources&lt;w:sdt citation=&quot;t&quot; id=&quot;-1265382239&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Abdullah06 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Abdullah,
 2006a)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
In the current information era, where the countries are moving towards a
knowledge based economies, education service plays a vital role and it is ever
growing.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;According
to UNESCO Institute for Statistics, global tertiary enrolments reached 170
million in 2009 and as per European Statistics 2015, in European Union alone
there are 19.5 million student population in the tertiary education. As per UNESCO
Institute for Statistics, 60 per cent of total international tertiary students
is concentrated in the US, UK, Australia, France, Germany, Russia, Japan and
Canada. It was projected that Australia will report the highest growth in the
inbound international student mobility. Further Australia is forecast to lead
the way with growth of inbound mobile students from the more than 50
shortlisted countries, followed by the UK, US and Canada &lt;w:sdt citation=&quot;t&quot; id=&quot;574488652&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bea12 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Beall, 2012)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
With the growing demand and the expansion in the higher education industry in
Australia, the quality of the service provided by the higher education
institutes play a major role in continuing the growth momentum and&amp;nbsp; to remain a major contribute to the
development of the Australian economy.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Australian Higher Education
Sector&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
service sector total employment counts to eighty percent across all sectors and
tertiary education is the standard for forty per cent of people in the total
labour force &lt;w:sdt citation=&quot;t&quot; id=&quot;-1405447509&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION BenchmarkReport \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(The Australian Trade and Investment Commission, 2017)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Not only the local
labour market created demand for the higher education in Australia, the
international students crossing borders for higher education attracted to the
country for higher education. As per The Australian Trade and Investment
Commission statistics Australia is the third most popular destination for the
students and according to The Academic Ranking of World Universities Australia
has become the sixth highest ranked country in the ranking of the world’s top
200 universities in the year 2017. The global presence of Australian higher
education sector has created intense competition within the country and outside
its borders as well.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Based
on Australian government statistics in 2014 there are 1.3 million students
enrolled in 43 accredited universities, colleges and Technical And Further
Education (TAFE)s. During the recent past there has been a change in the sector
with the changes made to the public policies. Some of the noteworthy changes
such as the transformation of colleges and advance technology in to
universities; opening of the domestic market to international students;
government grants cut downs; and full fee paying domestic students have led to
a greater competition whining the industry and more customer orientation.
Alongside the rivalry intense competition, the quality of the service provided
by higher education institutes became important not only to satisfy the
customers (i.e., students and potential employers) but also the regulatory and
quality assurance agencies.&amp;nbsp; ‘Considerable
efforts are expended within Australian universities on improving service
delivery to their students as a means of enhancing performance’ (Brown, 2006,
p. 3). Over the past couple of years there has been numerous changes to the
delivery of lectures to cater to the diverse needs of the students.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;On
campus study mode is the most popular mode of study among others being offshore
distance learning, online learning and blended learning. However, foreign
partnerships have recently given more opportunities for the sector to the tap
the students who do not wish to cross boarders for learning. There are nearly one
fourth of all Australian university campuses are located outside Australia &lt;w:sdt citation=&quot;t&quot; id=&quot;-907620088&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Bea12 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Beall, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Now the students
have much more study options than ever before as the boundaries are lifted and
this will continue to evolve and gives greater opportunities for the students.
This in this dynamic higher education sector the higher education institutes strives
to strike a balance between the service quality and price.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Service Quality&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Until
1970s service marketing did not transpire as a separate agenda in the research
forum. However, from 1980s service quality has gained its momentum in the
research agenda &lt;w:sdt citation=&quot;t&quot; id=&quot;-1105493340&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kho11 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Khodayari, 2011)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; and been viewed as a key driver in
competitive advantage which could generate repeat sales, positive word-of-mouth
feedback, customer loyalty and competitive product differentiation, thus,
service quality has been linked with enhanced profitability &lt;w:sdt citation=&quot;t&quot; id=&quot;-1216653184&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION
 Abdullah06 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdullah, 2006a)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Unlike products,
services in nature are more complex concept due to its attributes of
intangibility, inseparability and subjectivity. Thus the elusive nature of
service quality construct, rendering it extremely difficult to define and
measure &lt;w:sdt citation=&quot;t&quot; id=&quot;876199075&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Abdullah06 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdullah, 2006a)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
most important aspect of service quality is that from whose point of view the
quality should be measured. There are many areas of disagreement in the debate
over how to measure service quality, and recent research has raised many
questions over the principles on which the existing instruments are founded (Abdullah, 2006a; Abdullah, 2006b). In most of
the instances the customer has been targeted as the principal agent of
assessing the service quality. Undoubtable, satisfy the customer, the service
provider should be able to match customers’ desired outcome. Further it should
be noted that satisfaction do not coincide with the service quality rather the
quality is an antecedent to satisfaction&lt;w:sdt citation=&quot;t&quot; id=&quot;-314804577&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Cro92 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Cronin &amp;amp; Taylor, 1992)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Dated back to 1984,
Gronroos was one of the first researchers who studied service quality
exclusively, where he viewed service quality is comprised of two dimensions:
technical quality and functional quality &lt;w:sdt citation=&quot;t&quot; id=&quot;1264880471&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Çer \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Çerri,
 2012)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
On the other hand Lewis and Booms (1983) service quality is a measure of how
well the service level delivered matches customers’ expectations. Much of the
literature is aimed at perceiving service quality in the customers’ standpoint.
&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;There
has been number of attempts to measure the service quality despite its complex
and ambiguity nature. In the last decade, the emergence of diverse instruments
of measurement such as SERVQUAL (Parasuraman et al., 1988), SERVPERF (Cronin
and Taylor, 1992) and evaluated performance (EP) (Teas, 1993a, b) has
contributed enormously to the development in the study of service quality&lt;w:sdt citation=&quot;t&quot; id=&quot;-1573655943&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;CITATION Abdullah06 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Abdullah,
 2006a)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
In this quest in mid and late 1980s Parasuraman et al were one of the
pioneering academics to measure the service quality as a difference between the
expectation and performance. They initially devised a multi-faceted scale of
measurement that comprises ten dimensions namely, reliability, responsiveness,
competence, access, courtesy, communication, credibility, security,
understanding/knowing the customer, and tangibles. In a subsequent effort, in
1988 they developed an instrument termed SERVQUAL by reducing these ten
dimensions to five which includes Tangibles, Reliability, Responsiveness,
Assurance, Empathy. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The
below table summerises the service quality models developed and the industries
that could be applied to;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&amp;nbsp;Table 1.1 Scales developed to measure service
quality&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;MsoNormalTable&quot; style=&quot;border-collapse: collapse; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; width: 100%px;&quot;&gt;
 &lt;tbody&gt;
&lt;tr style=&quot;height: 3.65pt; mso-yfti-firstrow: yes; mso-yfti-irow: 0;&quot;&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border-left: none; border-right: none; border-top: solid windowtext 1.0pt; height: 3.65pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 59.7%;&quot; valign=&quot;top&quot; width=&quot;59%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&amp;nbsp;Author(year) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border-left: none; border-right: none; border-top: solid windowtext 1.0pt; height: 3.65pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 18.86%;&quot; valign=&quot;top&quot; width=&quot;18%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Scale Developed &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border-left: none; border-right: none; border-top: solid windowtext 1.0pt; height: 3.65pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 21.44%;&quot; valign=&quot;top&quot; width=&quot;21%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Industry &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr style=&quot;height: 68.85pt; mso-yfti-irow: 1; mso-yfti-lastrow: yes;&quot;&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border: none; height: 68.85pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 59.7%;&quot; valign=&quot;top&quot; width=&quot;59%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Parasuraman
  et al (1988)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Knutson
  et al (1991) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Cronin
  and Taylor (1992)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Getty
  and Thompson (1994) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Dabholkar
  et al. (1996) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Evangelos
  Christou and Athina Nella (1999) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Donald
  J. Shemwell and Ugur Yavas (1999) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Parasuraman,
  Zeithaml and Malhotra ( 2005)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;(Firdaus,
  2006a)&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Evangelos
  Tsoukatos, Evmorfia Mastrojianni (2010) &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border: none; height: 68.85pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 18.86%;&quot; valign=&quot;top&quot; width=&quot;18%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SERVQUAL
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;LODGSERV
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SERPERF
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;LODGQUAL
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;RSQS
  Retail &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SQ
  WINE &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SQ
  Hospitals &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;ES-QUAL
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;HEdPERF
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;BANQUAL-R
  metric &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border: none; height: 68.85pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 21.44%;&quot; valign=&quot;top&quot; width=&quot;21%&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;General
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Hospitality
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;General
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Hospitality
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Retail
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Wineries
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Hospitals
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Online
  shopping &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Higher
  Education &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Banking
  &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Source
- &lt;w:sdt citation=&quot;t&quot; id=&quot;-373077145&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Ran15 \p 29 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Randheer, 2015, p. 29)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;SERVQUAL&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Parasuraman
SERVQUAL model adopted the notion that the perceived service quality (Q) which
transpires from the comparison of expected quality (E) where the customer’s
anticipated quality prior to the service being consumed, with the perceived (P)
service quality which is realised&amp;nbsp; during
the service consumption. If service expectations are confirmed during
consumption, i.e. the service performance is up to what was anticipated, the
quality of service is considered positive and vice versa &lt;w:sdt citation=&quot;t&quot; id=&quot;433871823&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Çer \l 3081 &lt;span style=&#39;mso-element:
 field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Çerri, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Consequently, the
SERVQUAL model has 2 separate sets of statements addressing the expectation and
perception and could be denoted as; service quality Q = P – E.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;The most famous tried and tested service quality
measurement model across different industries is the SERVQUAL. The below table
illustrates the studies carried out in different industry settings using the
SERVQUAL model.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Table
1.2 &lt;/span&gt;&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Studies on service quality using SERVQUAL model&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;table border=&quot;0&quot; cellpadding=&quot;0&quot; cellspacing=&quot;0&quot; class=&quot;MsoTableGrid&quot; style=&quot;border-collapse: collapse; border: none; mso-border-insideh: none; mso-border-insidev: none; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt; mso-yfti-tbllook: 1184;&quot;&gt;
 &lt;tbody&gt;
&lt;tr&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border-left: none; border-right: none; border-top: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Service
  Industry&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border-left: none; border-right: none; border-top: solid windowtext 1.0pt; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Author(s)/year&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;border: none; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Auto repair&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border: none; mso-border-top-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Bouman and Van der Wiele, 1992&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Banking&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Angur et al., 1999; Avkiran, 1999, Lassar et al.,
  2000; Newman, 2001&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Kwan and Ng, 1999; Oldfield and Baron, 2000;
  Shekarchizadeh et al., 2011&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Healthcare&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Andaleeb, 1998; Babakus and Mangold, 1992; Wong,
  2002&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Professional services&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Hoxley, 2000; Philip and Hazlett, 2001&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Public services&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Carman, 1990; Brysland and Curry, 2001; Donelly et
  al., 2006; Wisniewski, 2001&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Retailing&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Finn and Lamb, 1991; Mehta et al., 2000&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Telecommunication&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Lai et al., 2007; Van der Wal et al., 2002&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;tr&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border: none; mso-border-bottom-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 134.45pt;&quot; valign=&quot;top&quot; width=&quot;179&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Transportation and shipping&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
  &lt;td style=&quot;border-bottom: solid windowtext 1.0pt; border: none; mso-border-bottom-alt: solid windowtext .5pt; padding: 0cm 5.4pt 0cm 5.4pt; width: 316.4pt;&quot; valign=&quot;top&quot; width=&quot;422&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Frost and Kumar, 2001; Sultan and Merlin, 2000&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;/td&gt;
 &lt;/tr&gt;
&lt;/tbody&gt;&lt;/table&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Source
- &lt;w:sdt citation=&quot;t&quot; id=&quot;1459838856&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;CITATION Çer \p 666 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Çerri, 2012, p. 666)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Despite
the popularity of SERVQUAL model, a number of criticisms was directed at
SERVQUAL, aimed at both the conceptual and the operational level&lt;w:sdt citation=&quot;t&quot; id=&quot;1720630663&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt; CITATION Abd06 \l 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Abdullah,
 2006b)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
Most notable criticism is that SERVQUAL scale is based on the satisfaction
paradigm rather than an attitude model (Abdullah,
2006a; Abdullah, 2006b; Cronin and Taylor, 1992). Cronin and Taylor
(1992) suggest that the SERVQUAL approach do not adequately conceptualise and
operationalise the service quality as it disregards the quality as an attitude
and developed a model called SERVPERF, incorporating performance. They further
argued SERVQUAL scale is measuring neither service quality nor consumer
satisfaction as it is a disconfirmation-based model.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;There
seems to be a broad consensus that service quality is an attitude of overall
judgement about service superiority, although the exact nature of this attitude
is still hazy (Abdullah, 2006a; Abdullah, 2006b).
Whilst its impact in the service quality domain is undeniable, SERVPERF being a
generic measure of service quality may not be a totally adequate instrument by
which to assess the perceived quality in higher education &lt;w:sdt citation=&quot;t&quot; id=&quot;1653257050&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Abdullah06 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Abdullah, 2006a)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus it gives rise to a need for
developing a model for the education industry. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;b&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Service Quality in Higher
Education&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Crosby
(1979) defined the quality in education as conformance of education output to
planned goals, specifications and requirements’. Given the attributes of
education industry the service rendered by a higher education is quite complex
due to the length of the process and variety of variables affecting it &lt;w:sdt citation=&quot;t&quot; id=&quot;-173109025&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Çer \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Çerri, 2012)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; than the other
industries such as bank, restaurant or telephone users. SERVQUAL model
continued to be a ground breaking approach for the measure of service quality
across multiple industries including the higher education &lt;w:sdt citation=&quot;t&quot; id=&quot;1935627950&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kar16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Karavasilis, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; although it
attracted much criticism. The ten dimensional SERVQUAL approach is initially
attractive and seems to fit well with the requirements of an investigation into
the quality of students’ experience in higher education, however the study
suggested that the five dimensional SERVQUAL approach failed to measure the
service quality in higher education&lt;w:sdt citation=&quot;t&quot; id=&quot;-555557191&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt; CITATION Sul07 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&amp;nbsp;(Sultan &amp;amp; Tarafder, 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. As claimed by &lt;w:sdt citation=&quot;t&quot; id=&quot;1314457587&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kho111 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Khodayari, 2011)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt; the much of the
studies in higher education service quality have focused on students’ view of
quality, while little attention has been paid on the perspective of academic
and administration staff.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Abdullah (2006) proposed a Higher Education Performance measurement
called HEdPERF which mostly focuses on the administrative parts of the
university and comparatively fewer emphasis on acdemic aspects &lt;w:sdt citation=&quot;t&quot; id=&quot;-1359506118&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Sul07 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Sultan
 &amp;amp; Tarafder, 2007)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;.
&lt;/span&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;In a study of comparing the suitability of a service
quality measurement model using SERVPERF, modified SERVPERF and HEdPERF Abdullah (2006a) suggested that HEdPERF method
resulted in more reliable estimations, &lt;w:sdt citation=&quot;t&quot; id=&quot;799740957&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Kar16 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Karavasilis, et al., 2016)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;, greater criterion
and construct validity, greater explained variance, and consequently better fit
than the other two instruments namely SERVPERF and HEdPERF-SERVPERF.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;With
the change of the delivery mode of higher education programs, there has been a
greater trend towards switching from on campus studies to online study modes. The
distance-learning students also tend to differ from campus-based students in a
number of demographic characteristics, in particularly the age &lt;w:sdt citation=&quot;t&quot; id=&quot;890539435&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Ric05 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Richardson, 2005)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Unlike the on
campus study mode the distance learning study gives rise to challenges to the
higher education institutes due to ‘transactional distance’. In fact, most
distance learning institutions use various kinds of personal support, such as
face-to-face tutorials, residential schools and teleconferencing, to try to
bridge the gap &lt;w:sdt citation=&quot;t&quot; id=&quot;1625270770&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Ric05 \l 3081 &lt;span
 style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Richardson, 2005)&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. Thus, the perception of the quality of
the service of distance learning students could be substantially different from
on campus students. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: 150%; margin-bottom: .0001pt; margin-bottom: 0cm; mso-layout-grid-align: none; text-align: justify; text-autospace: none;&quot;&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 150%;&quot;&gt;Although
a few of the studies focus on the distance education quality, they are not
comprehensive in terms of proper item selection and model specification &lt;w:sdt citation=&quot;t&quot; id=&quot;-500816541&quot;&gt;&lt;!--[if supportFields]&gt;&lt;span style=&#39;mso-element:
 field-begin&#39;&gt;&lt;/span&gt;&lt;span style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;CITATION Sul07 \l
 3081 &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;(Sultan &amp;amp; Tarafder, 2007)&lt;!--[if supportFields]&gt;&lt;span
 style=&#39;mso-element:field-end&#39;&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;/w:sdt&gt;. There has been
number of studies conducted in Australia in relation to the service quality of
higher education (Ong &amp;amp; Nankervis, 2012;
Brown, 2006; Athiyaman, 1997). However, there has been a vacuum in the
extant literature relating to the service quality measure of online courses
offered by higher education institutes, especially in Australia.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/div&gt;
&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;&lt;br clear=&quot;all&quot; style=&quot;mso-special-character: line-break; page-break-before: always;&quot; /&gt;
&lt;/span&gt;

&lt;br /&gt;
&lt;div class=&quot;MsoNormal&quot;&gt;
&lt;br /&gt;&lt;/div&gt;
&lt;h1&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;References&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/h1&gt;
&lt;div class=&quot;MsoBibliography&quot;&gt;
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 style=&#39;mso-element:field-begin&#39;&gt;&lt;/span&gt;&lt;span
 style=&#39;mso-spacerun:yes&#39;&gt; &lt;/span&gt;BIBLIOGRAPHY &lt;span style=&#39;mso-element:field-separator&#39;&gt;&lt;/span&gt;&lt;/span&gt;&lt;![endif]--&gt;&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Abdullah, F., 2006a. Measuring service quality in
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&lt;div class=&quot;MsoBibliography&quot;&gt;
&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Abdullah, F., 2006b. &lt;i&gt;The development of HEdPERF: a new measuring
 instrument of service quality for the higher education sector. &lt;/i&gt;Sarawak,
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Athiyaman, A., 1997. Linking student satisfaction and service quality
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Beall, J., 2012. &lt;i&gt;The shape of things to come: higher education global
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Brown, R. M., 2006. &lt;i&gt;Factors Driving Student Satisfaction and Loyalty
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&lt;span lang=&quot;EN-AU&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Çerri, S., 2012.
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Cronin, J. J. &amp;amp; Taylor, S. A., 1992. Measuring Service Quality: A
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Karavasilis, G., Kyranakis, D., Paschaloudis, D. &amp;amp; Vrana, V., 2016. &lt;i&gt;Measuring
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&lt;span lang=&quot;EN-US&quot; style=&quot;font-family: &amp;quot;times new roman&amp;quot; , serif; font-size: 12.0pt; line-height: 107%;&quot;&gt;Khodayari, F., 2011. Service Quality in Higher Education Case study:
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</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/9164667921583031741/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/service-quality-in-australian-higher.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/9164667921583031741'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/9164667921583031741'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2018/04/service-quality-in-australian-higher.html' title='Service Quality in Australian Higher Education Sector'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-1747792524147162601</id><published>2011-06-04T22:55:00.000-07:00</published><updated>2018-05-05T15:22:38.445-07:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="Corporate Social Responsibility"/><category scheme="http://www.blogger.com/atom/ns#" term="CSR"/><category scheme="http://www.blogger.com/atom/ns#" term="Literature Review"/><title type='text'>Theoretical Background of Corporate Social Responsibility (CSR) Reporting</title><content type='html'>&lt;div style=&quot;font-family: &amp;quot;Trebuchet MS&amp;quot;,sans-serif;&quot;&gt;
As a prelude to the discussion on theoretical perspective of CSR, this section focuses on the two distinct research approaches to CSR in the prior literature. Gray et al. (1995)[1] hold the view that the research in the field of CSR poles apart due to the inherent nature and certain conundrums in CSR for which includes; the lack of agreed theoretical perspective to research; the absence of systematic reporting by organizations and CSR evokes doubt about its legitimacy.&lt;br /&gt;
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Consequently, two polarized research approaches were emerged. In one extreme, the CSR was perceived as an supplement to the conventional accounting and was researched the subject with preoccupied assumptions and concepts in traditional accounting. In this stance, the attention was driven to the financial community and had less or nothing to offer to the societal perspective. On the other extreme, the core of CSR was social and environment perspective and examined the role of information in arena of organization-society concept. This aspect has given rise to many criticisms as to the advancement of CSR and the failure to theorize the organization-society relationship.&lt;/div&gt;
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The latter approach detailed above has acted as an catalyst to place a theoretical framework to the empirical investigations on CSR. Many researches were carried out on the basis of as to reason of the existence of organization-society relationship.  In this context, the  researchers attempts to theorize the role of information in organization-society could broadly be divided into tree branches namely, decision-usefulness studies; economic theory studies and finally social and political theory studies.&lt;/div&gt;
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Under decision-usefulness studies, CSR is perceived as an element of accounting information to the usefulness of decision. In this arena of studies the researchers attempt to investigate the value laden on the CSR when making decisions. This investigations are divided in to two sub branches as ranking studies and investigation on effects on the share price behaviour. In the former branch of studies, the financial community ( for instance bankers and analysts) are requested to rank the importance of accounting information as to value perceived by them. In this regard, the studies portrayed a moderate level of importance to them. Hence, could concluded that financial community had derived certain amount of value through CSR information. The latter branch of studies investigated the impact on CSR disclosures on the share prices.&lt;/div&gt;
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The empirical studies in this concern is inconsistence or inconclusive according to Gray et al. (1995). Further, they criticized the studies carried out in decision-usefulness approach to investigating CSR. Yet, the literature on this branch had stirred the importance of non-financial and non-economic aspects in reporting and accountability of the organizations.&lt;/div&gt;
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The criticism aimed at decision-usefulness studies evoked the emergence of economic theory studies on CSR. This encompasses the agency theory and positive accounting theory. These theories are based on the concept of self-interest and criticized for being unrealistically one-sided because its neglect the aspects beyond the boundary of interest of agent and principal. It was viewed under economic theory that the organizations are motivated to CSR in order to increase their wealth and therefore, unable contribute toward the development of the CSR. Moreover, as the financial community has many modes of deriving economic information, economic theory has little or nothing to contribute towards CSR. Hence, economic theory barely withstand against those criticisms.&lt;/div&gt;
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These critics led to the development of social and political theory studies, which gives a great deal of insight in to the existence of CSR. These studies include legitimacy theory, stakeholder theory and political economic theory. Under legitimacy theory, the organization is considered as component of the society. As such, the organization should legitimise its existence through adherence to the societal expectations. This is derived through the concept that the organisation does not have an inherent right to exist, they do so by the sanction of the society. Hence, CSR disclosures are made to legitimise the existence of the organisation serve for the society. &lt;/div&gt;
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Stakeholder theory asserts that an organisation has a wide range of stakeholders who exert their power to influences the organisation in varying degrees. Unlike legitimacy theory, the organisation is not focusing on the society as a whole, yet, it has narrowed down the concern based on the power the stakeholder who could influence on the organisation. Under political economic theory asserts that, political, societal and environment concerns should not be considered separately and in isolation of one another as those are interrelated to each other. CSR disclosures therefore need be dealt with both on legislative and societal grounds.&lt;/div&gt;
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The concept of CSR has transformed from profit orientation of inward looking aspect to broader aspects of concerning the matters beyond the boundaries of an organization.&lt;/div&gt;
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&lt;span style=&quot;font-size: large;&quot;&gt;References&lt;/span&gt;&lt;/div&gt;
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[1] Gray, R, Kouhy, R, and Lavers, S 1995, &#39;Corporate social and environmental reporting: A review of the literature and a longitudinal study of UK disclosure,&#39; Accounting, Auditing &amp;amp; Accountability Journal, vol. 8, no. 2, pp. 47-77.&lt;/div&gt;
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Ranasinghe, W A 2009, &#39;Corporate Social Reporting: A step beyond traditional financial reporting,&#39; Accounting Panorama, vol. 1, no. 1, pp. 7-11.&lt;/div&gt;
</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/1747792524147162601/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2011/06/theoretical-background-of-corporate.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1747792524147162601'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1747792524147162601'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2011/06/theoretical-background-of-corporate.html' title='Theoretical Background of Corporate Social Responsibility (CSR) Reporting'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-1242604206568438654</id><published>2011-04-15T20:13:00.000-07:00</published><updated>2012-01-03T06:30:49.366-08:00</updated><title type='text'>Can the auditors predict the bankruptcy prior to its collapse? Review of Previous Literature</title><content type='html'>&lt;div style=&quot;font-family: &amp;quot;Trebuchet MS&amp;quot;,sans-serif;&quot;&gt;
&lt;span style=&quot;font-size: 12pt; line-height: 150%; text-align: justify;&quot;&gt;Despite the increasing concern on the auditors to reveal the going concern ability of the client, it would be apparent from the literature reviewed that in many cases corporate failure was not perceived by a going-concern modified opinion in the independent auditor’s report.&amp;nbsp;&lt;/span&gt;&lt;br /&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Hasnah &lt;i&gt;el al&lt;/i&gt; (2009) argued that an audit opinion on the financial statements of a company became an important issue, attracting much public attention. Further, they insisted that collapses of these companies may have been avoided if appropriate reports were issued. Waymond&amp;nbsp; &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;et al&lt;/i&gt; in 2008 stated that several financial scandals have implicated auditors’ lack of independence (WorldCom, Tyco, Enron, Global Crossing, Parmalat, etc.).&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The fact that the auditor qualifies the opinion on the grounds of invalidation of going concern assumption, it should not merely be an indication to get away from its responsibilities.&amp;nbsp; Many instances public and legislatives have bemoaned company failures without a prior warning from the auditor in the form of a going-concern modified audit report.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;According to Daniel&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt; &lt;/span&gt;&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;et al&lt;/span&gt;&lt;/i&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt; (2005),&lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt; &lt;/i&gt;the going concern opinion should be disclosed sufficiently early to allow the interested groups to alter their decisions. Further, they argued if the going concern opinion does not give sufficient time for the stakeholders to change their decisions, the opinion would be nothing more than a eulogy.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Previous empirical studies have proved that the inability of the auditors to express an opinion on the going concern of client had widened the expectation gap. Parker (1994) argued that accounting profession requires adherence by its members to a clear code of ethical behaviour, both to serve the public interest and to safeguard the long-term private interests of its members.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The auditors have a moral duty to signal the interest groups of the financial distressed companies. Recent financial scandals have reopened the continuing debate regarding the credibility of the auditing profession. As a result, audit reputation and, in particular, the usefulness of auditors’ warning signals remains hotly disputed (Waymond&amp;nbsp; &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;et al&lt;/i&gt; 2008).&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;&amp;nbsp;Further, early warning signals of the corporate were not forthcoming merely through the perusal of financial statements and concluding only on the consideration in absolute terms of negative profits and equity. Hence, the auditors must draw the attention to qualitative aspects as well when drawing the conclusion not merely relying on financial data.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Many hold auditors responsible for not detecting the potentials for bankruptcy during the most recent audits (Michael &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;et al &lt;/i&gt;2003). According to Wendy (1995), Judging whether a going-concern qualification is required is a difficult and unstructured task which presents the auditor with a dilemma, and may actually hasten a corporate collapse. Moreover, issuance of a going concern opinion is a ‘self-fulfilling prophecy’ in that the going concern opinion itself triggers a bankruptcy.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;On the other hand, if a financially distressed company is not qualified on the going-concern basis and afterward fails, the auditor could be perceived as inattentive. Therefore, the auditor must be skeptical on the evidence they receive during their course of audit in order to protect themselves being charged for the noncompliance with relevant auditing standards. &lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Previous literature had perceived going concern status in three alternative approaches. i.e. firms’ current status, firms’ future status and individual judgment. With regard to first and second phenomena, the financial distressed company’s ability to continue for a foreseeable future could be determined merely by the financial indicators. Yet, the third concerns on the human ability to predict the future viability of a firm. Which means that, some has argued the going concern status continues an objective reality, independent from individuals’ actions, therefore, they developed statistical model to predict the bankruptcy. On the other hand, the researchers those who believed that the going concern is a matter of human judgment, and not analogues to a natural phenomena, adopted a behavioural approach (Sylvia, 2002).&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Wendy (1995) examined the incidence of going-concern audit qualifications and corporate failure for Australian publicly listed companies within the decade of 1980 to 90. The examination included a review of annual reports for companies that had going concern qualifications but did not subsequently fail and corporate failed without receiving an qualification prior to its collapse.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Finally, she identified potential indicators of survival.&amp;nbsp; The study identified the differences between the corporate that collapsed subsequent to receiving an unmodified opinion and corporate survived even with a qualified opinion on going concern. &lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Using descriptive statistics the research was carried out in order to build relationship among going concern qualification and corporate failure. This empirical study divulges 223 instances of going concern qualifications.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The study revealed that annual 83.3% of the going-concern- qualified companies that subsequently did not fail changed their company structure and operations. This may have helped the companies to survive. The most common factor leading to failure for qualified companies was found to be incurring losses, while for non-qualified companies it was change in operations.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;In determining the future status and individual judgment many researchers adopted the prediction of going concern through models. In this regard, predictions of going concern could be identified in two folds: corporate failure through financial indicators and; through behavioural studies. Various predictive models have been developed to test the consistency of going concern qualification, including Altman (1968), Dugan and Zavgren (1989), Ponemon and Schick (1991), Koh and Oliga (1990), Koh (2004) and Mc Kee (2003). &lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Among other behavioural models recency effect considered as one of the popular models. Many researchers have followed the recency effect (Andre´s and Francisco in 2006). With respect to evaluation of auditors’ judgment on going concern, many has adopted the recency effect model of Hogarth and Einhorn (1992), who proposed a descriptive model of belief&amp;nbsp; revision that takes recency into account. Recency requires that when people evaluate a sequence of contradictory evidence items their judgments will be manipulated by evidence received later in the sequence.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Some argues that recency effect is biased (J. Behav. Dec. Making 2002).Robert and Kennedy (2002) criticised recency effect model stating that, the&amp;nbsp; basic assertion is simply that judgments and choices should be based on substantive evidence features and not on features such as where the evidence happens to fall in a sequence of inputs.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;According to the research done by Andre´s and Francisco (2006), study looked at Spanish auditors’ sensitivity towards financial evidence and the implications of the so-called “recency effect”. This is again a behavioural study. The study was designed to be a lab experiment to examine how presentation order affects the going concern judgments and the audit decisions of auditors, and the level of skepticism showed by auditors towards the signs of evidence. The study was primarily focused on the model of recency effect which predicts the auditor’s decision patterns when he receives short series of mixed evidence.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Andre’s and Francisco (2006) designed a simulated case to test how the presentation order affects the auditors going concern judgment and their sensitivity towards the evidence. The sample was selected to comprise 81 Spanish auditors and 104 auditing postgraduate students. For the evaluation of human decision process Hogarth and Einhorn’s (1992) mathematical model, was used.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The dependant variable in this regard is the likelihood of&amp;nbsp; issuing unqualified audit reports and the independent variables and the findings were as follows; In order to evaluate whether auditors are susceptible to the recency effect the first dependent variable was identified as order in which the auditor receive mitigating factors. The study found that auditors who were exposed to mitigating evidence at the end of the series not only gave more relevance to the hypothesis of the company’s ability to continue in existence but they also issued less severe audit reports. A second attempt is to reduce the recency effects through framing (slight changes in wording or presentation of a task can alter an individual’s predisposition) hypothesis and the audit experience. Here, the independent variables were framing hypothesis and experience. Yet, experimental results found that recency effect for going concern evaluation was in existence. Finally, the attitudes of the auditor or the skepticism were recognized as the fourth independent variable which affect to the issuance of a qualified going concern opinion.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The findings of this study was similar to the that of&amp;nbsp; Ashton and Ashton in 1988 for the recency effect, framing and the attitude test results were not contradicting with the study of&amp;nbsp; Brenner and Moir, in 2004, Asare (1992) and Butt and Campbell’s (1989) and McEnroe and Martens in 2001. With respect to experience the study presented a different evidence than Kennedy (1993), Messier and Tubbs (1994) and Trotman and Wright (1996) due to the fact that the study was manipulated as the experience of auditors was compared with postgraduates rather than considering audit expertise. &lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;In a critique on the quality of audit firms depend on the size, Marshall and Rama (2006) were of the view that&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt; Big 4 audit firms exhibit higher quality audit reporting decisions. There are two types of reporting errors related to going-concern modified audit. Those are: The subsequent failure rate after receiving a first-time going-concern modified audit opinion will be higher for Big 4 audit firms than non-Big 4 audit firms (i.e., fewer type I errors for Big 4 firms): and The proportion of client bankruptcies with a prior going-concern modified opinion will be higher for Big 4 audit firms than non-Big 4 audit firms (i.e., fewer type II errors for Big 4 firms). The study revealed that Big 4 firms exhibit significantly fewer both type I and type II reporting errors than non-Big 4 firms. However, the results were inconsistent with the argument that Big 4 firms would protect their ‘‘wealth at risk’’ by simply adopting a conservative reporting attitude and issuing going-concern modified reports more often than necessary.&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;According to Sylvia (2002), the study was carried out through collecting data through survey questionnaire by examining the three dimensions namely indicator of going concern uncertainties, action triggers and group interactions. Aforementioned three variables were selected as predictor variables in logit model through the review of previous literature and through consultation of practitioners. The dependant variable is considered as the individuals perceived going concern status of financially distressed firms.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;In the construction of hypothesis, Sylvia raised three fundamental questions in her questionnaire. i.e., what is the importance of financial and nonfinancial indicators of going concern uncertainties; actions triggers leading to audit qualifications; potential group interaction; in determining the going concern status of financial distressed firms?, How are these influencing the judgment of auditors?, why these factors important? Based on the aforementioned research questions the following hypotheses were developed. Null hypothesis was the company is a going concern: and the alternative hypothesis were; Indicators of going concern uncertainties are significantly influencing the going concern opinion decision: Action trigger leading to an audit qualification are significantly influencing the judgment of the opinion: &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Action triggers leading to receivership are judgment of going concern opinion decision: Group interactions are significantly influencing the judgment of the going concern opinion decision.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The sampling frame of the population was based on the directory of practicing auditors issued by ICAEW and ACCA. Then probability sampling was applied to select 300 out of the sample frame. Questionnaires were set using a five-point Likert type scale as the survey dealt with measuring attitudes. Further ANOVA procedures were used while using a logistic regression model to construct the validity of the study. &lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;With respect to H1, the results indicated that only financial variables were influenced individuals decisions whereas non-financial indicators were not important. The latter justified a further research as non-financial indicators are important but not decisive in this context. Regarding events leading to audit qualification, the important variable is the appointment of a liquidator. The events leading to receivership, breach of dividend contracts and loan default were confirmed as indicators. Therefore the evidence supported H1, H2 and H3. Yet, group interaction and their impact on going concern decision could not be examined as the evidence was not supportive for H4. Finally through this study the so-called self fulfilling prophesy argument holds true. A&amp;nbsp;self-fulfilling prophecy&amp;nbsp;is a prediction that directly or indirectly causes itself to become true, by the very terms of the prophecy itself, due to&amp;nbsp;&lt;/span&gt;&lt;a href=&quot;http://en.wikipedia.org/wiki/Positive_feedback&quot; title=&quot;Positive feedback&quot;&gt;&lt;span style=&quot;color: windowtext; font-size: 12pt; line-height: 150%; text-decoration: none;&quot;&gt;positive feedback&lt;/span&gt;&lt;/a&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;&amp;nbsp;between belief and behaviour or it could be identified as statement that alters actions and therefore comes true.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Hasnah &lt;i&gt;el al&lt;/i&gt; (&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;2009) gave a greater insight in to relationships between financial indicators and non-financial indicators for predicting bankruptcy of corporate. The research studied three factors simultaneously for the company listed on the Jakarta Stock Exchange, namely, (a) the influence of the company&#39;s financial strength on the auditor&#39;s going concern opinion; (b) the influence of the type of evidence disclosed on the auditors&#39; going concern opinion; (c) the influence of management effort disclosed on the auditor&#39;s going concern opinion; and (d) whether there is consensus among the auditors on their going concern opinions. In this context the consensus means the audits giving similar opinion when they face with the same scenario. Therefore, if the level of consensus among auditors is low, the decisions of the auditors are less accurate.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The independent variables in this study were the financial strength of the company, the types of evidence, and disclosure and the dependant variable is the issuance of going concern opinion. Accordingly, the study was carried out testing the following hypothesis; A company&#39;s strong financial condition (as opposed to poor or moderate) will have the greatest influence on the issuance of a going concern opinion: &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Positive evidence (as opposed to negative) will lead to a lesser probability of the issuance of a going concern opinion: Disclosure of information (as opposed to nondisclosure) has a lower likelihood of issuance of a going concern opinion: &amp;nbsp; Two- and three-way interactions between financial strength, evidence and disclosure will have a greater effect on the probability of issuance of a going concern opinion (compared to the main effect): There is consensus among auditors on the issuance of a going concern opinion among auditors. &lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Hasnah &lt;i&gt;el al&lt;/i&gt; (&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;2009) discovered that the financial strength of a company, disclosure and the type of evidence had a significant effect on an auditor&#39;s judgment regarding the issuance of a going concern opinion. All interactions among aforementioned variables had a significant effect on auditor&#39;s decision to issue a going concern opinion. These results show that auditors examined the factors simultaneously. Thus, H1, H2, H3 and H4 were accepted. With respect to H5, it was observed that, the correlation of answers by the auditors for each case is quite high. The correlation is above 0.90 for all the cases and is significant. This demonstrates that there is consensus among auditors. Furthermore, all the findings were considered as in line with the previous research findings.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;This study contained &lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;several limitations. Even though it controlled for experience and professional membership, other factors discussed in previous researchers, such as the personality of the auditor, the type of work performed and pressure from superiors, were not considered.&lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt; &lt;/span&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;David and Richard (2001) examined the issue of auditors’ independence in dealing with failing companies concentrating on the treatment adopting an independent stand in reporting going concern uncertainties. This thesis was fundamentally based on the auditor’s adherence to the code of professional ethics, when the question arises whether to qualify a financially distressed firm on the grounds of going concern assumption. They selected null hypothesis H1, which expected to be rejected. Then tested the validity of the significant list belief held by auditors that adverse reactions to a going concern qualification in their client’s accounts will lead to its bankruptcy. H1: Financially weak companies with going concern qualification in their last accounts are no more likely to go bankrupt than similar firms without going concern qualifications.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The results related to all independent non-financial companies listed on the London Stock Exchange, or traded on the Unlisted Securities Market. The first part focuses on those companies with going concern qualifications published between 1986 and 1993 and a matched sample of non-qualified enterprises, and the second the complete population of firms failing between 1987 and 1994.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;The study thus unable to find any empirical evidence in support of the important list self fulfilling prophecy argument. Not only that, but the finding, that more than twice as many qualified companies undergo major restructuring as fail, is consistent with the reverse hypothesis, viz. that a going concern qualification may, in fact, have a positive effect on company survival and promote timely rescue activity. David and Richard (2001) suggested that many companies with going concern qualifications are able to raise new finance. Which is controversial to the other research findings. Therefore, going concern opinion would have a positive impact as well.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;Holding a similar conviction Daniel &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;et al&lt;/i&gt; in 2005 suggested that, management attempt to switch auditors, considered to be a way of suppressing the negative information of the firm among others which could otherwise lead to its own survival. This study mainly focused on the development of test model and establishment of hypotheses on bankruptcy emergence (indicative of going concern opinions being an effective warning of financial distress), auditor switching and income-increasing accounting methods influence on auditors going concern opinion. The results show that firstly, the going-concern opinions are positively associated with bankruptcy emergence. This is an indicative of going concern opinions being an effective warning of financial distress. Secondly, the association between going concern opinions and bankruptcy emergence is significantly stronger for small firms than for large firms. In contrast, the study reveals that the negative association between auditor switching and the use of income-increasing accounting methods is stronger for large firms than small firms. But Lili holds a different argument which is illustrated at the latter part. These findings imply that manager’s actions at large firms may be more successful in delaying a going concern opinion. Therefore the warning is not sufficiently early for the stakeholders to intervene and reverse the financial distress. Daniel &lt;i style=&quot;mso-bidi-font-style: normal;&quot;&gt;et al &lt;/i&gt;further suggest that as the management discretion to delay or avoid the issuance of going concern opinion could result in delay in implementing actions to turnaround the business, as such that the remaining assets are insufficient to reverse the pending financial collapse.&amp;nbsp;&lt;/span&gt;&lt;/div&gt;
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&lt;b&gt;&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt;References &lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 1;&quot;&gt;&lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Andre´s, G. and Francisco, E., 2006.&amp;nbsp; Are Spanish auditors skeptical in going   concern&amp;nbsp; evaluations?. &lt;i&gt;Managerial   Auditing Journal&lt;/i&gt;, 21( 6 ), pp.598-620.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 2;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Antony, Y. and Yi, W., 2008. Multi-risk level   examination of going concern modifications. &lt;i&gt;Managerial Auditing Journal&lt;/i&gt;,   25, pp.756-791.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 3;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;David, B. and Richard, J., 2001. Ethical   behaviour in the U.K. audit profession: the case of the self-fulfilling   prophecy under going-concern uncertainties. &lt;i&gt;Journal of Business Ethics&lt;/i&gt;,   29, pp.353–363.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 4;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Hasnah, H., Bambang, H., Mahfooz, A. and Ishak   I., 2009. Factors influencing auditors&#39; going concern opinion. &lt;i&gt;Asian   Academy of Management Journal&lt;/i&gt;, 14, pp.1–19,&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 5;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Marshall, A. G. and Rama, D. V., 2006. Audit   firm size and going-concern reporting accuracy. &lt;i&gt;Accounting Horizons&lt;/i&gt;, 20(1),   pp.1–17.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 6;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Michael, A., Meredith, A. M. and Don   Giacomino, 2003. Going-concern opinions: broadening the expectations gap. &lt;i&gt;The   CPA Journal&lt;/i&gt;, 73 (10).&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 7;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Parker, L., 1994. Professional Accounting Body   Ethics: In Search of the Private Interest. &lt;i&gt;Accounting, Organizations and   Society&lt;/i&gt;, 19, pp.507–525.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 8;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Robert, H. A. and Kennedy, J., 2002.   Eliminating recency with self-review: the case of auditors’ ‘going concern’   judgments. &lt;i&gt;Journal of Behavioral Decision Making&lt;/i&gt;, 15, pp.221–231.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 9;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Sylvia, C., 2002. Auditors’, bankers’ and   insolvency practitioners’ going concern opinion logit model.&lt;i&gt; Managerial   Auditing Journal&lt;/i&gt;,17, pp.487-501.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 67.5pt; mso-yfti-irow: 10;&quot;&gt;   &lt;td style=&quot;height: 67.5pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Waymond, R., Andre´s, G. and Jose´, A. G.,   2008. Different pathways that suggest whether auditors’ going concern   opinions are ethically based. &lt;i&gt;Journal of Business Ethics&lt;/i&gt;, 86,   pp.347–361.&lt;/span&gt;&lt;/div&gt;
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&lt;tr style=&quot;height: 58.6pt; mso-yfti-irow: 11;&quot;&gt;   &lt;td style=&quot;height: 58.6pt; padding: 0in 5.4pt 0in 5.4pt; width: 451.0pt;&quot; valign=&quot;top&quot; width=&quot;601&quot;&gt;&lt;div class=&quot;MsoNormal&quot; style=&quot;line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in; margin-left: .5in; margin-right: 0in; margin-top: 0in; mso-element-anchor-horizontal: margin; mso-element-anchor-vertical: paragraph; mso-element-frame-hspace: 9.0pt; mso-element-top: 45.95pt; mso-element-wrap: around; mso-element: frame; mso-height-rule: exactly; text-align: justify; text-indent: -.5in;&quot;&gt;
&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Wendy, G., 1995. Addressing the issues   relating to going concern audit qualifications and corporate failure. &lt;i&gt;Australian   Accounting Review&lt;/i&gt;, pp. 26-43.&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;color: black; font-size: 12pt;&quot;&gt;Eidleman, G. J.,1995, Z scores - a guide to failure prediction.   (business failure) (Auditing) [online], The New York State Society of CPAs,   The CPA Journal, Available at: &lt;u&gt;http://www.nysscpa.org/cpajournal/old/16641866.htm&lt;/u&gt;,   [Accessed 20th November 2010]&lt;/span&gt;&lt;/div&gt;
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&lt;span style=&quot;font-size: 12pt; line-height: 150%;&quot;&gt; &lt;/span&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/1242604206568438654/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2011/04/can-auditors-predict-bankruptcy-prior.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1242604206568438654'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1242604206568438654'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2011/04/can-auditors-predict-bankruptcy-prior.html' title='Can the auditors predict the bankruptcy prior to its collapse? Review of Previous Literature'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-7139456644620291422</id><published>2011-02-01T08:53:00.000-08:00</published><updated>2018-05-05T15:23:27.470-07:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="Altman Z Score"/><category scheme="http://www.blogger.com/atom/ns#" term="Bankruptcy prediction model"/><title type='text'>Use of Bankruptcy Prediction Models as an Auditing Tool</title><content type='html'>One of the best-known models for predicting corporate financial distress is the Altman’s Z-Score model (Altman, 1968, 1983, 1993). This model is constructed using linear relationship of financial ratios weighted by predefined coefficients. Initially the model was developed to assess the bankruptcy of publicly held manufacturers, but later it was re-estimated for private manufacturing, non-manufacturing and service companies. Therefore, the model is three folds: Z-model (original model); Z’-model (private firm model); Z’’-model (nonmanufacturing firm model). Eventually a firm is categorized based on its Z-score as non-bankrupt, bankrupt or gray area in each of the aforesaid three Z-score models.&lt;br /&gt;
&lt;a name=&#39;more&#39;&gt;&lt;/a&gt;&lt;br /&gt;
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From about 1985 onwards, the Z-scores gained wide acceptance by auditors, management accountants, courts, and database systems used for loan evaluation (Eidleman). Yet, the application of the model in Sri Lankan context as a prediction of future bankruptcy by the auditors is rare.&lt;br /&gt;
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One such study was carried out by&lt;b&gt; Lalith and Tanweer&lt;/b&gt; in the article of Altman’s Z-score models of predicting corporate distress: evidence from the emerging Sri Lankan stock. In this study the researchers purpose was to provide an out-of-sample test of the Z-score model and its variants by applying them to a sample of firms in the emerging Sri Lankan stock market. &lt;br /&gt;
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In this regard, They examined the firms listed in the Colombo Stock Exchange during the period 1986 to 1997 to identify a sample of distressed firms and a paired control sample of non-distressed firms. They included firms, which have been delisted due to liquidation, litigation or losses as well as those with a negative net worth as distressed firms. Thereafter they selected a sample of non-distressed firms by matching the distressed sample firms’ size and industry. Finally couples of thirteen firms having similar size and within the similar industry were selected. The Z-score was calculated for both financially distressed firms and non-distressed firms. &lt;br /&gt;
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Then examining the accuracy in classifying the distressed firms as distressed and non-distressed firms as non-distressed. The results show that these models have a remarkable degree of accuracy in predicting distress using financial ratios computed from financial statements in the year prior to distress. The overall success rate of 81%. Although this study was not constructed on hypothesis testing it gives an preliminary understanding of the application of the Altman’s Z-score models of predicting corporate distress. Nevertheless in the global arena, this concept is immensely used.&lt;br /&gt;
&lt;b&gt;&lt;br /&gt;
&lt;/b&gt;&lt;br /&gt;
&lt;b&gt;Antony and Yi (2008)&lt;/b&gt; used the Z-score model as a determination of risk factor by considering the agency theory when forming the judgement. The research teases out the serious agency problem in auditors’ going concern reporting and shows they have greater inappropriate reporting than the more traditional agent being the directors. The auditor is not merely considered as a monitoring mechanism but have agency features. The salient feature in Antony and Yi (2008) study is that it considered multilevel risks related to going concern opinion.  In this study, they established five-level risk class which was derived from Australian Auditing Standard pronouncements to examine the appropriateness of auditors’ going concern reporting relating specifically to the likelihood of firm failure. The research focuses on all Australian listed companies within the building industry within the period 1989 to 2007. The study was based on the Altman’s Z-score bankruptcy prediction model which was practiced by many researchers. The five-level risk class was matched with the Altman Z-score bankruptcy prediction model. Companies with lower Z-scores (higher possibility of bankruptcy) are matched with a higher risk level of auditor modifications. The auditor’s risk class which were the dependant variable, were compared to Altman’s independent measure to determine the level of under or over reporting. Finally, this study established a relationship with the variables and concluded the auditor agent issue.&lt;br /&gt;
&lt;b&gt;&lt;br /&gt;
&lt;/b&gt;&lt;br /&gt;
&lt;b&gt;Lili&lt;/b&gt; in her study, indentified three criteria for the stress of a company. Firstly the auditor view. This criterion is most widely used in bankruptcy prediction and auditor going concern studies. Secondly the Altman’s Z-score to consider the level at which the company is in. i.e. is it in the bankruptcy, non-bankruptcy or in the group of gray area as mentioned in the previous paragraph. Thirdly , the Zmijewski Probability. Based upon this criterion, a company is considered as stressed if it has a probability of bankruptcy, calculated from Zmijewski’s (1984) model. Finally, the stock return considered as the fourth criterion. The dependent variable in the prediction models is each firm’s bankruptcy status. The independent variables are a set of bankruptcy predictors. The study revealed that there is a positive relationship between firm size and the probability of bankruptcy for stressed firms. Which is against the findings of Daniel et al in 2005 which is mentioned in the above paragraph. Among the four criteria tested, the auditor view criterion and the Altman Z-score criterion are less effective than the Zmijewski probability criterion and the stock return criterion.&lt;br /&gt;
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When reviewing the previous literature, it was observed that many have attempted to create relationships between the financial indicators, order of auditor receiving evidence, size of the client, auditor being a Big 4, switching auditors, management accounting methods, experience and the framing of hypothesis, auditors attitudes toward the clients’ going concern, consensus of the auditors and disclosures and the auditors issuance of going concern qualification in the audit report. Apart from that some researchers found a relationship between the companies going bankruptcy and the auditor’s indication of going concern validity in the audit report. All the aforementioned dependant variables could be broadly categorize into two aspects. i.e. issuance of going concern opinion on the grounds of the indications of subject matter (in this case individual corporate) and auditors’ characteristics. Further, many have tried to validate the so-called phenomena of wealth at risk, self fulfilling prophecy and recency effect when receiving various types of evidence in the course of the audit. Among the others, Altman’s Z-score bankruptcy prediction model is considered to be a descriptive model to assess the future viability of an organization.&lt;br /&gt;
Despite the fact that auditors’ going concern opinion is not a guarantee for neither the future viability of the firm nor a prediction of future bankruptcy, as the code of ethics and auditing standards required the auditor should be skeptical when drawing conclusions. Further, they have a moral obligation to disclose the early warning signal of a financially distressed company to its interested parties.&lt;br /&gt;
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References&lt;br /&gt;
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Antony, Y. and Yi, W., 2008. Multi-risk level examination of going concern modifications. Managerial Auditing Journal, 25, pp.756-791.&lt;br /&gt;
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Lalith P. S. and Tanweer H., Altman’s Z-Score Models of Predicting Corporate Distress: Evidence from the Emerging Sri Lankan Stock Market, Social Sciences Research Network [Online], Available at: http://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1395229_code327186.pdf?abstractid=1395229&amp;amp;mirid=4, [Accessed 20th November 2010]&lt;br /&gt;
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Lili, S., The effects of client size and stress criteria on bankruptcy prediction models: an empirical analysis [Online], Available at: http://aaahq.org/audit/midyear/04midyear/papers/bpt-stres%20size.doc, [Accessed 06th December 2010]</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/7139456644620291422/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2011/02/use-of-bankruptcy-prediction-models-as.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/7139456644620291422'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/7139456644620291422'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2011/02/use-of-bankruptcy-prediction-models-as.html' title='Use of Bankruptcy Prediction Models as an Auditing Tool'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-150528657101570601.post-1515912022872017033</id><published>2011-01-19T10:43:00.000-08:00</published><updated>2012-01-03T06:31:32.616-08:00</updated><category scheme="http://www.blogger.com/atom/ns#" term="auditing"/><category scheme="http://www.blogger.com/atom/ns#" term="bankruptcy"/><category scheme="http://www.blogger.com/atom/ns#" term="Corporate collapse"/><title type='text'>Auditors&#39; Responsibility - Disclosure of Corporate Collapse</title><content type='html'>Recent collapse of well-established business organizations around the world has intimidated the public investors to introduce new capital flows to the markets while some lose their investments. This chain of continuous corporate collapses had finally led to a global recession, threatening Sri Lankan companies to strive for their survival. Nowadays, the cost of bankruptcy of a single corporate has a fatal repercussion over the individual investors, other organizations and economy as a whole than in the past. Therefore, a mechanism of revealing the going concern ability of an organization prior to its collapse could avoid may pitfalls.&lt;br /&gt;
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The limited access to the internal information of an organization, has increased the dependence on readily available published financial statements for the decision making purposes by the stakeholders. Accordingly, a considerable reliance is made on the independence auditor’s report for the truth and fair presentation of financial statements. In this regard the auditors&#39; ability to warn the investing public of the financial distress and impending failure by way of a modification of the audit report has a great impact on the economic decisions of such investors.&lt;br /&gt;
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Questioning the independence of auditors of the going concern evaluation of its client had not itself resolved since the Enron-Andersen scandal. Recent unprofessional conduct of corporate governance and auditors’ independence caused number of financial institutions and conglomerates to wind up or restructure at a loss of the investor reliance on independence auditor’s report. &lt;br /&gt;
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Moreover, there is also evidence that the going concern decision involves economic tradeoffs of the risks of losing a substantial client and of loss of reputation. In addition to the aforementioned matter the auditor faces a dilemma when disclosing the qualification on the audit report. If a financially distressed corporate collapse subsequent to an unqualified opinion, the auditor is at a risk of being charged as guilt of nondisclosure of the fact. &lt;br /&gt;
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On the other hand if the report is modified as to the validity of going concern assumption, it could hasten bankruptcy. Therefore the auditor must be skeptic of the work he performs. &lt;br /&gt;
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Financial statements are prepared with the basic fundamental assumptions of accrual basis and going concern. Accordingly, with going concern assumption, assets and liabilities are recorded on the basis that the entity is able to realize its assets and discharge its liabilities in the normal course of the business. If the going-concern assumption fails, then the amount and classification of assets and liabilities in the balance sheet may need to be adjusted. Among other things, the going-concern assumption justifies the current and noncurrent classification within the balance sheet, the allocation of costs over period’s benefited, historical cost accounting.&lt;br /&gt;
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Despite the fact that the auditor’s report is not a guarantee as to the future viability of the entity, it helps to establish the and credibility of the financial statements. &lt;br /&gt;
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As pre the Sri Lanka Standard on Auditing when planning performing audit procedures and evaluating the results thereof, the auditor should consider the appropriateness of going concern assumption underlying the preparation of financial statements and any relevant disclosure. Consequently, the auditors’ attitude towards the financial evidence when forming the judgment of going concern assumption is a crucial factor.</content><link rel='replies' type='application/atom+xml' href='http://lulisha-d.blogspot.com/feeds/1515912022872017033/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://lulisha-d.blogspot.com/2011/01/auditors-responsibility-towards.html#comment-form' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1515912022872017033'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/150528657101570601/posts/default/1515912022872017033'/><link rel='alternate' type='text/html' href='http://lulisha-d.blogspot.com/2011/01/auditors-responsibility-towards.html' title='Auditors&#39; Responsibility - Disclosure of Corporate Collapse'/><author><name>Lulisha</name><uri>http://www.blogger.com/profile/12906238152979983914</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='32' src='//blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjycxJJOlZ_xDq-o2Yrjmqb-V81d2MUrXJKLjSsv8zy4QmgX01z-LES1cbscSQR-DVCmV2JqF8YwLDZ1fwpjqNLEUGeUBw7EHN2X0gGW8o-q7aRZS2Uq9ZVB7XkchVfjJM/s113/Lulisha.jpg'/></author><thr:total>0</thr:total></entry></feed>