Case Studies

International Manufacturer Successfully Recruits Overseas with MAU’s Professional Services

Alana Davis — Fri, 02 May 2014 17:11:00 GMT

At MAU Workforce Solutions, we create and distribute case studies to help our audience understand what it is that we do best! Please click the following button to download the case study. Also, we encourage you to share this content via email, social media, etc.

Case Study: International Manufacturer Successfully Recruits Overseas with MAU’s Professional Services

Background

MAU’s client is a multinational company with manufacturing, sales, and service operations located throughout the globe. MAU was approached by this client after they were awarded new business outside of the United States. While some of the positions could be filled by existing internal talent, the additional business created a need for experienced external hires. The resulting open positions required a high degree of technical expertise coupled with soft-skills.

Challenge

Because the positions in need of fulfillment were international, there was not an established recruiting process to fill them. Headcount changes were being made throughout the process and the interview process was lengthy due to unforeseen changes to the business plan. Most countries outside of the United States require an extended work separation notice of one to three months, prolonging the time from application to start date. Furthermore, there were language requirements (English and native tongue) that made the positions even more challenging.

The goal was to create a standardized process for recruiting, qualification, and selection that would decrease lead time to fill openings thereby ensuring that business could be conducted as needed.

Solution

Through a phased approach, all new business commitments were met because of MAU’s assistance.

MAU developed standardized processes and tools for the client. Recruiters worked around the clock to offer flexibility for both the candidates and the client, while also working with a network of recruiting affiliates to assist in the process. MAU’s recruiting team utilized social media, professional groups, and networking with International trade associations to identify high quality, external candidates.

MAU partnered with the client to create a customized submittal form for the positions. By using this form, a clear expectation was set for the candidates by the recruiters from the beginning of the process. Through the use of both the submittal form and multiple assessment tools (behavioral, technical qualifications, etc.), MAU was able to assist the client in filling 14 high level positions in 8 countries- all while meeting targeted on-boarding dates. In addition, a pool of over 20 viable candidates was created for potential consideration in the future.

Aluminum Smelting Facility Experiences Increased Efficiency and Cost Savings with MAU Workforce Solutions

Erin Tovo — Wed, 12 Mar 2014 18:11:00 GMT

Case Study: Aluminum Smelting Facility Experiences Increased Efficiency and Cost Savings with MAU Workforce Solutions

Background

In 2003, an aluminum smelting company based in South Carolina was looking for ways to cut costs, while still producing a top-notch product. Their goal was to maintain the required level of quality and production of aluminum going to customers while reducing the cost per metric ton.

MAU Workforce Solutions partnered with the client, providing them the opportunity to release their full time regular staff to focus solely on “core” tasks, while MAU assumed the responsibility for the “non-core” task of pot-relining. The pot-relining process involves the rebuilding of a critical manufacturing component that requires precision, consistency and teamwork. If not done correctly, our client faced the threat of having to spend thousands of dollars towards the purchase of new pots and thousands more in lost productivity.

Challenges

While the client expressed a strong desire to cut costs, they were initially concerned about how temporary staff would change the culture of their company. Our client possessed strong values and principles that they did not want to lose while incorporating temporary staff into their facility. Additionally, they were worried that quality and productivity might suffer in the transition.

MAU has a unique process for the Discovery, Design and Delivery of projects. MAU team members spent the necessary time learning, understanding and planning prior to the transition. Through our expertise in recruiting, training and onboarding as well as proper on-site leadership, we demonstrated the power of temporary staffing to our client. Our companies blended seamlessly from the beginning and we have worked together now for several years.

Solution

By focusing 100% on our client’s “non-core” task of pot-relining, we’ve been able to improve the process, achieve cost savings of more than 35% within the first year and provide faster turnaround and consistent quality.

We now have an expanded on-site supervisory structure to assist our client with additional tasks aside from pot-relining and a well-trained team that is ready to take on additional challenges. These additional tasks include; special projects in the areas of maintenance, logistics and manufacturing.

MAU’s results continue to meet our client’s goals of increased business change flexibility, quality and cost savings. We have received recognition for process improvements, performance, best practices and safety. Our processes and culture blend seamlessly with our client’s to create one of the most efficient smelters in the world.

MAU Develops Customized Online Hiring Strategy to Help Call Center Meet Demand

Stephanie Morrow — Tue, 18 Feb 2014 21:32:00 GMT

At MAU Workforce Solutions, we create and distribute case studies to help our audience understand what it is that we do best! Please click the following link to download the case study. Also, we encourage you to share this content via email, social media, etc.

To view additional MAU case studies, please click HERE.

MAU Develops Customized Online Hiring Strategy to Help Call Center Meet Demand

Background:

In 2011, MAU Workforce Solutions began working with a local Call Center. Our client was struggling to build a strong workforce during a period of growth at their facility. They were not prepared to hire at such a rapid pace and experienced difficulty in recruiting, hiring and onboarding skilled workers.

Challenge:

Due to the fact that the Call Center industry tends to experience high rates of turnover, we were tasked with finding a way to recruit, interview and train only the best talent for our client. In an effort to reduce turnover and meet the needs of our customer, MAU devised a plan involving a customized online hiring strategy.

Solution:

Initially, MAU Workforce Solutions helped the Call Center to meet demand by working with them to fully understand their needs and requirements. Then, we developed an innovative web-based solution. The application process was customized specifically for these Call Center applicants. First, they filled out a short form, next they took a voice screening assessment, and finally they completed a job application- all entirely online. At the end of the job application, applicants were immediately directed to an online scheduler, which allowed the applicant to schedule an interview at their convenience during the open time slots available. All interviews were confirmed or denied within a 48 hour period- no exceptions!

To date, MAU has supplied more than 950 employees to the Call Center. Many of these individuals have been hired on full-time, provided the employee passed a six month probationary period.

Creating a customized online hiring plan is beneficial for applicants, our client and MAU. This is because applicants are able to apply at their leisure and our sophisticated online hiring tools help us to send only the most qualified applicants to our client. Applicants who do not meet the requirements for the Call Center positions can immediately be redirected to the MAU Job Board to apply for additional job opportunities with our company.

From recruiting to interviewing and onboarding, MAU assumed the responsibility for meeting demand. The majority of recruiting was conducted virtually, which saved time, money and resources for the Call Center, as well as MAU.

MAU Workforce Solutions Implements Hands on Approach to Safety

Stephanie Morrow — Thu, 01 Aug 2013 13:40:00 GMT

At MAU Workforce Solutions, we create and distribute case studies to help our audience understand what it is that we do best! This particular case study highlights the safety initiatives that we have implemented across our company, as well as at client sites.We hope you find the content to be informative and engaging.

Please click the following link to download the case study. Also, we encourage you to share this content via email, social media, etc.

To view additional MAU case studies, please click HERE.

MAU Implements Hands on Approach to Safety

Background:

At MAU, we pride ourselves on providing solutions. We also pride ourselves on being safety focused. In fact, applying risk management practices in all of our operations and executing risk control policies and programs for safer working conditions is simply part of what we do daily. MAU is not the type of partner that stands on the side-lines when it comes to workplace safety. We believe that safety is a condition we can create through comprehensive, action-oriented tools that when applied successfully, results in a healthy, hazard-free workplace.

MAU’s approach to safety is simple: identify, correct & improve (ICI). We aim to identify workplace hazards and stand with our clients to correct those hazards. Through programs like SIA (safety improvement actions) and Safety 360° we strive to continuously improve. ICI is a safety program that adapts easily to our client’s loss control initiatives and augments the effectiveness of their specifically prescribed safety programs. With ICI as our mantra, if we identify opportunities to correct and improve safety systems by introducing and implementing workforce solutions that we feel will generate safety, we do so!

Safety Solution in Action:

1. Soft tissue injury-reduction solution - MoveSMART®

One of MAU’s clients, a tier one automotive manufacturer, was experiencing a high number of soft tissue injuries. Ironically, this company invested many resources to properly design workstations and introduced policies and procedures to prevent and reduce repetitive-motion exposure. After all this ergonomic focus, soft tissue injuries still occurred. The challenge remained that employees from this company didn’t always employ proper posture and focus on safe movements that would help steer clear from soft tissue injuries. In response to this dilemma, MAU introduced MoveSMART® to our client. MoveSMART® is a movement-based program built upon principles of martial arts and athletics specifically designed to teach posture, attention and movement awareness. The program was successful in reducing soft tissue injuries at our client and MAU was glad to provide the right solution to our client’s unique safety challenge.

2. Capturing risky behaviors solution - Behavior Observations

At MAU, we assign our employees the responsibility of completing behavior safety observations at our client sites. This observation tool is used to help identify areas of risk and potential injury. Another client, also an automotive manufacturer, watched us closely as we conducted safety observations. It turns out, they were evaluating different types of behavior observations tools for their own use and application. Not wanting to recreate the wheel and recognizing our observation accomplished what they wanted, our client adopted our tool. In this case, MAU was happy to provide the solution in the form of a safety observations tool.

3. Being wise with your safety data - Analytics Application

In the safety world, pinpointing where injuries may happen before they actually do is so important especially when it comes to designing strategies for reducing risk. To arrive at a point where you can “predict” risk you must engage in a process of risk analysis. At MAU, we use a tool that helps us maximize safety analytics called SafetyNet. With this tool, MAU can make use of our lagging indicators, apply safety inspections, use five -step problem solving and eventually engage in predictive modeling. SafetyNet helps us achieve powerful risk analysis that in turn places us in control of safety management. Fortunately, several of our client partners have followed our lead and also engaged in analytics with SafetyNet.

Results:

Drawing on forty years of industry expertise and knowledge of best practices, our safety and training services and programs enhance the environmental safety and health programs you have in place and add to your success. We consider safety a value that permeates throughout all of our business activities; therefore, we strive to enhance our clients’ loss control initiatives, and sustain their safety goals. We support and abide by safety rules you design. This flexible approach allows us to help us blend our offerings to meet your business’ specific needs.

About MAU Workforce Solutions:

With forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, outsourced, outplacement and managed services, and personnel assessments.

Testimonial:

"We have seen a definite improvement in our plant-wide safety performance since going with MAU safety services. MAU's quick response to questions and training needs has allowed our staff to continue meeting the needs of our operation. I am pleased with the results that have been obtained through this partnership."

— Operations Manager, Agricultural Parts Manufacturer

Consumer Goods Manufacturer Recognizes Increased Accuracy, Flexibility and Cost Savings Through Service Level Agreement with MAU

Stephanie Morrow — Tue, 16 Jul 2013 16:18:00 GMT

At MAU Workforce Solutions, we create and distribute case studies to help our audience understand what it is that we do best! This particular case study highlights the increased accurancy, flexibility and cost savings that's attainable through a service level agreement with MAU. We hope you find the content to be informative and engaging.

Please click the following link to download the case study. Also, we encourage you to share this content via email, social media, etc.

To view additional MAU case studies, please click HERE.

Background:

MAU’s client, a consumer goods manufacturer, was experiencing growing pains from increased sales brought on by market demands and future product rollouts. New state of the art equipment was also on its way. Dedicated resources would be needed to operate the equipment. This created internal restructuring of core roles and resources within the Mill. The customer’s leadership teams were also challenged to stabilize spending / costs in order to optimize its profits from the increased market demands.

Challenge:

The problem for the client was not enough resources (people) and cost. The shortage of resources throughout the Mill would create opportunities to hire new people thus increasing cost for the client. An assessment of critical non-core task versus core task was conducted resulting in valuable experienced resources being under-utilized in non-core tasks. Most operators performing those tasks had more than 10 years of experience since the startup of the department. The non-core tasks were critical enough that the roles could not be dissolved; in fact, they could increase due to peak demand. The raw material inventories are a large expense to the client’s operations budget year to year. Inventory accuracy must improve with new sale opportunities. The client needed a partner that understood their business and could bring new ideas and services to help stabilize both their spending and inventory accuracy.

Solution:

The client’s department leader partnered with MAU to outsource its non-core critical departments. This gave the customer the flexibility to redeploy their resources to focus on safe operations of technical equipment, develop quality standards, meet product delivery expectations and reduce new hire cost. As a new service MAU introduced a Service Level Agreement opportunity to the client. This allowed MAU to implement lean principles and strategies to eliminate waste within the new outsourced department. Lean tools such as standard work, 5S, visual management and leader standard work allowed MAU to increase their scope of work and services without an increase in cost. Kaizen events were conducted to target key concerns regarding inventory accuracy and processes. Results led to written and visual standards processes that increased inventory accuracy and reduced recounts and process time.

We continue to work with our customer to improve on year to year results and cost saving opportunities.

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, managed services, outsourcing, outplacement, and service level agreements.

MAU Creates Customized Hiring Plan to Help its Client Meet Rising Demand

Stephanie Morrow — Tue, 16 Jul 2013 16:06:00 GMT

At MAU Workforce Solutions, we create and distribute case studies to help our audience understand what it is that we do best! This particular case study highlights the customized hiring plan that we developed to help our client meet rising demand. We hope you find the content to be informative and engaging.

Please click the following link to download the case study. Also, we encourage you to share this content via email, social media, etc.

To view additional MAU case studies, please click HERE.

Background:

One of MAU’s clients, a paper manufacturer, was struggling to build a strong workforce during a period of expansion and growth at their facility. The goal was to move experienced employees to new paper machines, while backfilling with 100 new, qualified employees. The majority of candidates would be working on state of the art paper equipment that required specialized skills in papermaking or a related industry. The client was not prepared to hire, and experienced difficulty in recruiting skilled workers.

Problem:

Applicants were required to have a very specific skill set, within the paper industry, or related field. In addition, applicants also needed to pass a background check and drug screen, provide strong WorkKeys scores, and complete a mechanical assessment. Unfortunately, the skilled workforce needed to fill our client’s job openings was lacking in the immediate area surrounding the plant. In addition, a tight timeline, coupled with the high volume of employees that were needed, presented a challenging situation for all involved. Simply put, the client needed immediate resources to help recruit and interview new employees.

Solution:

MAU Workforce Solutions helped its client to meet demand through a customized hiring plan. Using two virtual recruiters, as well as an on-site representative, they recruited to fill the open positions on a local, regional, and national level. In a short period of time, more than 10,000 applications were received! Also, in an effort to match the right employees with the paper manufacturer, MAU utilized resources such as social media, targeted advertising, and the TRADE Act. The TRADE Act helped out-of-state applicants afford the costs associated with interviewing and relocating. Without these resources, candidates would not have been able to consider employment opportunities with the client, especially the senior level positions that needed to be filled.

From recruiting, to interviewing, MAU assumed the responsibility for meeting demand. Most of the national recruiting and the majority of the regional recruiting was conducted virtually, which saved time, money and resources for the paper manufacturer, as well as MAU. Best of all, MAU allowed their client to focus on their core tasks, which involve making paper products- not hiring employees!

Fortune 500 Consumer Goods Organization Captures $2.5 Million in Lost Revenue with MAU’s RPO Services

Laura Baareman — Fri, 22 Jun 2012 20:22:00 GMT

Situation

MAU’s client, a consumer goods manufacturer, was suffering from inefficient recruiting and hiring processes in its medical supplies sales division. The sales managers relied on over 12 third-party recruiting firms to hire new sales people. Lengthy hiring times ensued and vacancies went unfilled for excessive periods of time resulting in unrealized sales. In addition, the lengthy interviewing process proved cumbersome for candidates and oftentimes allowed competing companies to recruit top candidates before the client completed the entire interview process.

Problem

The problem for the company was one of time and efficiency. Without a single-source accountable for identifying, interviewing and quickly hiring quality candidates, months were added to the hiring process with candidate comparison and coordination issues. The sales divisions’ ownership of the recruiting processes resulted in more time spent filling open positions, which included handling daily interruptions from third party recruiters, reviewing
unqualified candidates, scheduling interviews and other administrative tasks. Ultimately, all these challenges proved to be distractions that reduced the sales teams’ time spent selling in the field. Short term, managers needed to fill vacancies in their sales force due to unplanned turnover. Long term, a streamlined process was needed to manage the recruitment of top sales-people from the limited pool of qualified candidates in the sales territories.

Solution

The clients’ sales division partnered with MAU to develop and implement a comprehensive outsourced recruiting and hiring process completely transparent to applicants and hiring managers, but standardized across the US and Canadian sales teams. MAU also created a Vendor Management System to manage all outside recruiters and vendors, which brought standardized delivery of candidates by using uniform checklists and assessments. As MAU took on the non-core functions associated with hiring, the client’s managers were free to focus on more value added activities.

Outsourcing Objectives

Decrease hiring times while increasing candidate quality
Allow client’s sales teams to focus on core competencies
Create one point of contact that standardized the presentation & delivery of
candidates.

MAU Outsourcing Solutions

Standardize the process, selection criteria, interview guides and process forms
Institute quality checks with short feedback cycles to expedite the
recruiting/selection processes
Identify top talent for consideration by Sales Managers
Seamlessly qualified, partnered with, and coordinated all 3rd party recruiting agency activities
Coordinate all paperwork, travel, pre-offer, offer letter, background checks and drug screens reducing administrative burdens on sales teams.

Results

The client was able minimize time spent reviewing submitted candidates since MAU summarized each candidate’s education, work experience and overall fit for the position for the Hiring Manager. MAU’s outsourced recruitment process saw improvements in all key areas compared to the previous hiring process, including savings through less sales vacancies and reduced time to fill. As a respected partner, MAU proved its ability to deliver the right candidate, with the right qualifications at the right time.

IMPROVED PROCESS TO INCREASE SELLING TIME

The client was able to reduce their involvement in the placement process by 60%, from 42 steps to 13 steps as MAU conducted the most time consuming functions.

TIME TO FILL VACANCIES WAS REDUCED

The amount of time to fill vacancies was reduced from 182 days to 106 days – a reduction of 41.9%.

CANDIDATE QUALITY WAS INCREASED

1 out of every 5 candidates was hired under the new process compared to 1 out of every 10 candidates previously-a 50% increase of quality.

NEW BUSINESS MODEL WAS ESTABLISHED

The effectiveness of MAU’s outsourcing solution proved that hiring and recruiting functions could be effectively outsourced. MAU’s hiring process was so successful that the client instituted RPO models across all operations globally.

Company Testimonials

“We engaged MAU to design and implement a lean Recruitment Process Outsourcing (RPO) solution for our sales and marketing organization based on their expertise and industry best practices. The results of our partnership were immediate. Within the first year, our recruiting/hiring processes were standardized and centralized, reducing our time to fill by over 40%, and allowing us to capture in excess of $2.5 million in lost revenue from open sales positions.”
—Director of Global Performance and Productivity

“Working onsite with [our client] allowed me to be fully integrated, and truly centralize the recruiting function at [its] headquarters. From there, I was able to partner the field sales offices with MAU's team of recruiters to meet each sales team's specific needs and timelines. This close-knit relationship generated a constant line of communication, benefiting both companies.”
—Corporate Recruiting Supervisor, MAU Workforce Solutions

About MAU Workforce Solutions
With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 501 Greene St., Augusta, GA 30901 | 1-866-304-6281

Tier 2 Automotive Supplier Implements Ongoing Workforce Solution to Meet Rising Product Demands

Laura Baareman — Mon, 13 Jun 2011 15:41:00 GMT

Background: MAU Workforce Solutions Works with Product Team to Design Flexible Outsourcing Model

MAU’s customer is an innovative, Fortune 500 industrial giant that specializes in manufacturing automotive systems. One of the company’s plants continues to experience consistent growth, increasing its total workers from 105 on opening day, to now approximately 2,000. Its skilled workers, combined with efficient manufacturing processes, have resulted in record production quality for a range of its products.

Challenge: Increased Demand Called for Production Ramp-up

The automotive supplier produces several products for commercial vehicle systems, one of which drastically increased in demand at the given facility. To respond to the production influx, the company ran the production line by combining second and third shifts, a method that was only a temporary solution. And, with positive projections showing an even larger increase in demand, it needed a flexible solution that would ultimately improve the entire production process.

The end goal was to efficiently ramp up and improve production, quality and delivery by outsourcing specific functions in the production line, and create a business model that would allow the company to react to fluctuating production levels.

Solution: MAU Introduces a Specialized Outsourcing Strategy

Historically, the company employed both fixed and variable cost solutions: hire additional full-time associates, transfer full-time associates from other production lines and utilize temporary associates to fill in the production gaps. While this solution had proven effective in the past, the automotive supplier needed a time- and cost-efficient, flexible model that could be utilized now, and in the future.

The automotive supplier partnered with MAU to create and implement a comprehensive, variable cost solution tailored to the specific needs of the project. In this situation, MAU associates handled both day-to-day responsibilities over specific processes, and supplied new, skilled associates to ramp up manufacturing of the product.

Product line supervisors were already managing associates at capacity, making it difficult for them to train and manage additional team members. Instead, MAU’s outsourcing team handled every aspect of managing, staffing and training for specific functions in this specific production line, and seamlessly integrated new associates into the mix. The outsourced roles consisted of: contract manager, production supervisors, shift coordinators and production associates specific to this particular product.

Results: MAU’s Outsourcing Team Produces Measurable Results

Improved Production: Outsourcing specific tasks allowed the staff to address the 27% increase in demand, ramp up production to maximum capacity in less than thirty days, and produce an additional, unanticipated 150,000 product units. The company continues to implement this strategy to remain a low-cost supplier.
Efficiency: With the product team properly staffed and managed, the automotive supplier was able to focus on critical production functions like shipping, expansion and quality. In return, it achieved greater efficiency even as demand increased.
Flexibility: MAU established hiring and training parameters, and quickly trained and integrated associates throughout production, providing the supplier with the flexibility to adjust according to changing monthly production schedules.

Client Testimonials

“I’ve worked with the MAU team for almost ten years. MAU is in a position to bring higher skilled labor to create a complete MAU workshop team capable of actually running a complex assembly line. They take ownership for staffing, output and quality.”— Senior V.P./General Manager

“…This project is the type of effort that is the next level thinking we should continually strive to achieve…”— V.P. of Human Resources

“The MAU Outsourcing project… allowed the business unit to focus on core competencies and disengage itself from [other] areas. MAU’s leadership was not only involved, but also provided valuable feedback. The area ramped up beyond expectations, and each increase was met with appropriate staffing and a proactive leadership focus.”— Product Group Leader

About MAU Workforce Solutions

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Automaker Implements Extended Workforce Solution

Laura Baareman — Thu, 09 Jun 2011 15:42:00 GMT

MAU Workforce Solutions creates a new, internal division to provide outsourced logistical operations.

BACKGROUND: Rising Demand Called for a New Workforce Solution

In 2006, MAU’s client, an Automobile Manufacturer, experienced a significant change in production volumes due to increased customer demand and car model changeovers. Management initially addressed the rise in demand by applying a traditional outsourcing model to manage logistics. This method proved to be insufficient, delivering only mediocre results.

The end goal was to find a flexible solution that the company could implement to help balance fluctuating production levels—whether they increased or decreased—and stabilize the core competency of full-time associates.

SOLUTION: MAU Creates Innovative Workforce Model with Extended Workforce

The automaker felt that the perception of a temporary job might create turnover in logistics, and partnered with MAU to implement a solution tailored to the specific needs of the project that would be managed under a different name.

Based on an “extended workforce” concept, MAU developed its own internal division, composed entirely of MAU employees that would integrate with the company’s current team. To achieve this, these MAU employees received:

Competitive Pay: To attract quality employees, MAU selected an appealing wage rate that was comparable to the area’s top employers. In turn, the elevated pay rate allowed employees to invest in additional benefits.
Retention Incentives: Similar to typical full-time positions, MAU implemented a five-year, tenure-based wage progression system, along with a 401K program to promote retention.
Comprehensive Benefits Package: MAU made expanded medical insurance plans available and affordable to all employees through employer contribution incentives. In addition, it expanded paid time off, and provided Personal Protection Equipment (PPE) and a uniform allowance.

RESULTS: MAU’s Tier One Solutions Team Delivers on Outsourcing Promises

With the introduction of full-time Tier One Solutions employees to its workforce, the automotive manufacturer achieved optimal results over traditional third-party logistics strategies, and is expected to see continual improvement its next phases.

Stabilized Workforce: MAU’s ability to fill positions and manage employment resulted in increased efficiency levels, adequate staffing for production ramp-ups, facility expansion and improved employee retention. During Phase One of the project, monthly turnover rates consistently improved by 6.4% year-over-year. Turnover has continued to decrease under MAU’s supervision, reaching an impressive 2.5% Average Monthly Turnover in 2011. The industry average for monthly turnover is approximately 25%.
Increased Performance: Less than 30% of unplanned turnover was a result of either employee attendance or performance issues. During reviews, employee performance averaged 80% satisfaction.
Satisfied, Safer Employees: On average, 74% of surveyed associates recommended working under the new outsourced model. In addition, the company recorded 12.1% less accidents, year-over-year.

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, and outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Baked Goods Manufacturer Implements Outsourcing Solution to Reduce Operating Costs, Improve Productivity

Laura Baareman — Wed, 16 Mar 2011 13:55:00 GMT

MAU Workforce Solutions efficiently staffs and manages co-pack process for promotional display.

Challenge: Complex, Time-Sensitive Displays Called for Immediate Action

The baked goods manufacturer had five weeks to assemble, build and pack more than 3,600
promotional displays, which were composed of three different products. However, full-time staff was needed on other projects during this critical time. Because the success of each store’s sales was dependent upon the quality of each display, it was essential for the company to meet the highest standards during the co-pack process.

The end goal was to efficiently ramp up and improve the display packing process, quality and delivery by outsourcing process flow and packing functions, and create a comprehensive business model that the baked goods manufacturer could implement in times of fluctuating production levels, or urgent product delivery.

Solution: MAU Improves Co-Pack Process with Outsourcing Solution

The baked goods manufacturer partnered with MAU to create and implement a flexible, comprehensive outsourcing solution for the co-pack process that included a revised workflow model. In this situation, MAU supplied sixty skilled associates to properly staff the display project so that full-time staff could focus on other critical projects.

MAU’s outsourcing team handled every aspect of managing, staffing and training for the co-packing process, and updated systems to create a more efficient process. The revision included controlling inflows and outflows, dedicating individuals to specific roles and eliminating excess steps in the process. The outsourced roles consisted of: production supervisor, production floor leader, quality auditors, forklift operators, material handlers, packers and support associates.

Results: MAU’s Outsourcing Team Drives Measurable Results

The manufacturer’s outsourced solution resulted in the following outcomes:

Reduced Costs: Over the five-week period, the baked goods manufacturer saved over $75,000 in freight and labor costs, compared to the previous year.
Improved Production: The ramp up in production increased the total amount of packed products in the given time frame, thus meeting delivery expectations.
Maintained Quality: With the packing team properly staffed and managed, over 98% of shipments were approved, reducing the total number of returned pallets.

With MAU, Consider It Done

MAU’s customized outsourcing solution proved to the manufacturer that certain functions or projects could be successfully outsourced—and completed more efficiently. In return, this freed up individuals on its management team and other associates to focus on more critical areas of production.

Client Testimonials

“MAU’s partnership with this baked goods manufacturer on the co-pack process created a more flexible business model during a critical time period while maintain quality and delivery deadlines.”—Alvin Harden, Staffing Supervisor, MAU Workforce Solutions

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, and outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Tier 1 Automotive Supplier Fuels Efficiency By Outsourcing Production

Laura Baareman — Wed, 16 Mar 2011 13:21:00 GMT

Background: MAU Workforce Solutions Hires, Trains and Manages Team to Assist in Rollout of Complex Production Line.

MAU’s customer is an innovative, Fortune 500 industrial giant specializing in manufacturing automotive systems. One of the company’s plants continues to experience growth, increasing its total workers from 105 on opening day, to now more than 2,000. Its skilled workers, combined with efficient manufacturing processes, have resulted in record production quality for a range of its products.

Challenge: Rising Demand Called for Additional Workers

The automotive supplier was in beginning development stages of launching a new fuel injector line, which required its most knowledgeable, experienced associates for adequate production and a successful launch. In addition, sufficient staff was still needed to efficiently produce its existing fuel injector, which was in high demand.

The end goal was to stabilize and improve production, quality and delivery by putting the right teams in place for both product lines, and create a flexible business model that the company could utilize for future changes and growth.

Solution: MAU Introduces a Specialized Outsourcing Plan

Historically, the plant employed both fixed and variable cost solutions: hire additional full-time associates, and utilize temporary associates to fill the gap in production lines. In this unique situation, temporary employees alone did not possess the skills, experience or workforce stability needed.

The automotive supplier partnered with MAU to implement a results-based, variable cost solution tailored to the specific needs of the project. MAU’s outsourcing team consisted of the following roles: project manager, shift coordinators, setup mechanics and production associates, all of which handled project management, staffing, scheduling, training and production for the primary assembly line.

Results: MAU’s Outsourcing Team Fulfilled—and Exceeded—Objectives

Reduced Costs: Throughout the project lifecycle, outsourced services helped save 68.9% in labor and operating costs. The company continues to implement this strategy to remain a low-cost supplier.
Efficiency: With the primary production team properly staffed and managed, expert staff and key resources were seamlessly transferred to its new, complex product line. This resulted in an effective launch, with high levels of production, quality and delivery for both product lines.
Flexibility: MAU established hiring and training parameters, and quickly fulfilled them, allowing the supplier to adjust entire shifts to correspond with monthly production schedules.

Client Testimonials

“MAU has the ability to grow from a simple, temporary staffing model to a complex outsourcing design.”— Purchasing Manager

“...Despite aging equipment and high personnel rates, the [fuel injector line] crew was able to set records during the ramp down phase. We achieved the lowest ‘zero’ mileage and field PPM levels in our history and beat all cost targets set for the year…”— Production Manager of existing fuel injector line

“…this project allowed [us] to move our associates into the new products that were ramping up without having to worry about the quality or production levels. [Outsourcing] has enabled us to use experienced personnel to bring on new products at a faster ramp-up rate. As you know, the faster you ramp up, the more cost-effective you are. These moves and results would not have been possible if it had not been for the success of the project.”—Production Supervisor of existing fuel injector line

About MAU Workforce Solutions

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Tier 1 Automotive Supplier Decreases Recruiting Costs with Standardized Co-op Program

Laura Baareman — Mon, 07 Mar 2011 16:38:00 GMT

MAU Workforce Solutions develops and manages a comprehensive program for local colleges and universities.

MAU’s customer is an innovative, Fortune 500 industrial giant specializing in manufacturing automotive systems. Its skilled workers, combined with efficient manufacturing processes, have resulted in record production quality for a range of its products.

Challenge: Company’s Current Co-op Program Was Stagnant and Underutilized

The automotive manufacturer utilized co-op programs, engaging with college and university students in the area, but neither the recruitment process nor program curriculum was ever standardized. As a result, none of the parties involved received maximum value from their investment in the co-op program. In fact, the majority of students and school co-op offices were unaware that there was even a program in place.

The students involved in the company’s co-op program were often underutilized due to a lack

of outlined responsibilities or expectations. In addition, management did not have systems in place to gather constructive feedback from co-ops and supervisors involved in the co-op programs that would help lead to continuous improvement.

The end goal was to design, implement and manage a more efficient co-op program that the company did not have to internally run. In return, the company also wanted to create a pool of entry-level talent, from which it could choose hires when needed.

Solution: MAU Developed a Comprehensive Co-op Program

MAU created and managed a complete co-op program, which engaged company supervisors and co-op participants throughout the entire process. MAU included criteria of certain elements to standardize the program:

Competencies and Job Descriptions: Within each respective
discipline, MAU defined success factors for each entry-level position. Then, based on the defined core competencies, MAU created accurate and consistent job descriptions, which were used to properly communicate job development guidelines and training needs to co-ops and supervisors.
Feedback Surveys: MAU developed and administered rotational assessment surveys for co-ops and supervisors to ensure that program participants developed key skills, and that departmental needs were being met.
Improved Relationship Management: MAU established rapport between those involved in the co-op program to include targeted schools, co-op offices, diverse student groups and supervisors.
Streamlined Recruiting: Representation at school job fairs, on-site interviews and personal relationships with co-op officials resulted in the recruitment of top students.

Results: MAU’s Co-op Program Improves the Bottom Line

Reduced Costs: Throughout the program, MAU reduced the cost-per-hire total by 48% of its goal, resulting in a savings of more than $140,000 per year over four years.
Top Talent: The company’s involvement in the co-op program increased its exposure to diverse student groups, and improved its overall company image across co-op offices and campuses.
Standardized Jobs: MAU’s standardization process led to clear, concise job responsibilities and expectations, providing students with the right direction to perform value-added tasks for the company. And, with these tasks completed by co-op students, senior-level associates were able to focus on critical business functions.

Company Testimonials

“MAU’s structured co-op program created a supermarket of diverse candidates with proven experience. This supermarket produced higher caliber entry-level, exempt hires, and led to decreased recruiting costs. MAU’s management of the program freed my staff to work on core functions and strategy. This is truly a value-added program.”— Human Resources Manager

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, and outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Consumer Products Manufacturer Meets Production Needs with Outsourcing Model

Laura Baareman — Fri, 04 Mar 2011 16:31:00 GMT

MAU Workforce Solutions Designs and Implements Outsourcing Strategy to Resolve Increased Production Challenges.

The Challenge: Expansion Creates Packing and Logistical Challenges

With the delivery of five new machines, a specific division of a well-known consumer products manufacturer increased daily production from six million to ten million products, necessitating the mill’s expansion. However, the growth of this mill, one of the largest expansions in the manufacturer’s history, resulted in packaging and logistical challenges that needed to be addressed, while still maintaining overall production goals.

The division’s internal team dealt with two main non-core functions that inhibited focus on other critical activities: raw material flow and operations process support. While these functions are imperative to the mill’s performance, the division’s focus was better directed toward production, engineering and quality enhancements.

The Solution: MAU Handles Pre- and Post-Production Processes

Historically, the manufacturer utilized MAU’s strategic temporary staffing and outsourcing services, yet this division of the company had not previously outsourced these specific processes. It partnered with MAU to develop and implement an outsourcing solution based on a combination of core and non-core functions, and restructured the team to allow for specialized focus on critical production tasks.

MAU learned the mill’s existing processes and software, and introduced Lean practices in order to take on and streamline processes leading up to—and following—production of personal care products. These included operational support, management of warehouse storage, inventory confirmation, issuing of raw materials to operations, and palletizing finished products.

With the mill’s expansion also came last-minute changes, special projects and unexpected setbacks. To address its evolving needs, the manufacturer utilized MAU’s staff instead of pulling internal employees off the production line, yielding cost savings through quick reaction time.

The Results: Improved Efficiency, Safety and Cost Savings

Through the transition of these key functions, the division met their increased production goals, and was able to focus on key initiatives brought on by the mill’s expansion. Today, the mill’s team relies on MAU staff, and an average of 300 outsourced employees.

Focus on Critical Functions: After outsourcing daily responsibilities to MAU, the manufacturer was able to reallocate more than 700,000 hours toward core functions in one year.
Outsourced Non-Core Functions: MAU managed the time-consuming pre- and post-production functions of the mill’s 93,000 square-foot warehouse, including operation of hundreds of stock keeping units, autoloaders and robotic palletizers.
Safer Employees: In addition, the manufacturer utilized MAU’s outsourced safety training service to implement safe operating procedures for more than twenty high-risk positions, and train and certify individuals in forklift operation and mill crisis management.
Annual Production Savings: The manufacturer saved over $220,000 annually by outsourcing responsibilities to MAU’s staff instead of turning to internal employees to help ramp up production.

Client Testimonials

“We’ve enjoyed a long, successful partnership with MAU since 1984. Since the mill is [our] largest production facility in the world, MAU’s partnership has proven to be very successful through their commitment and flexibility, allowing us to solve a number of business problems that typically show up on very short notice. I look forward to continuing to work with the MAU team on creative solutions to significant business challenges to ensure the continued growth...”—Mill Site Leader

“In our extremely competitive consumer product-based environment, we are compelled to consistently evolve and refine the business model. MAU’s willingness to be forward thinking strategically, while working diligently on customer satisfaction of services received tactically, is critical and very much appreciated. I view MAU as a competitive advantage on our continuous improvement journey going forward.”—Plant Manager

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, and outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901

Entertainment Company Addresses Division Liquidation with Strategic Outplacement Program

Laura Baareman — Fri, 04 Mar 2011 16:27:00 GMT

MAU Workforce Solutions provides custom outplacement services to guide employees after workforce reduction.

Challenge: Company’s Halted Growth Led to Restructuring

As its industry changed, a large entertainment company was faced with the need to reduce
staff after projected growth patterns disappeared. In fact, it became necessary to eliminate an entire division.

While the firm considered a traditional reduction in force (RIF), top management wanted to put systems in place to avoid abandoning its loyal workforce. The end goal was to maintain positive staff relations, and provide employees with the proper career training, transition assistance and learning resources.

Solution: MAU’s Outplacement Team Managed the Process, From Start to Finish

With MAU’s “Consider It Done” mentality, the outplacement team focused on providing the necessary management training and employee education throughout the entire process. MAU staff was available on-site to provide:

Customized Managerial Workshops: MAU helped design coaching and
training workshops to specifically prepare managers and other main leaders for the critical reduction. Main leaders attended the workshops prior to the displacement process to gain knowledge on disparate impact analysis (DIA), successful communication techniques, executive coaching and legal compliance.
Employee Displacement Programs: MAU’s team provided individual and group training sessions that covered financial planning, Internet job search techniques, resume preparation, effective interview strategies, practice interviews and networking events.
Individual Testing and Assessment: Each displaced employee was offered a career, behavioral and personality evaluation test to help individuals properly choose job opportunities, and pair individual traits and preferences with position requirements.
Access to Resource Library: Displaced employees had access to a resource center equipped with educational materials, career continuation manuals, the National Personnel Association database and a comprehensive list of Internet job searches.

Results: Employees Were Open to Program, and Equipped for Transition

Success for Participants: 40% of the affected employees participated in the outplacement program, and 43% of the participants reported that they had found new positions.
Maintained Positive Image: The company’s concern and involvement in the outplacement program resulted in in positive community relations, and built goodwill throughout the organization. Therefore, neither the corporate culture nor employee loyalty was jeopardized.
Mitigated Legal Risk: The company provided counsel and expressed sincere concern for employees’ next steps, thus minimizing potential financial and legal exposure, and avoiding costly or unnecessary civil litigations.

About MAU Workforce Solutions:

With nearly forty years of industry experience, MAU Workforce Solutions is one of the nation’s top diversity-owned temporary staffing and recruiting agencies. MAU offers a full scope of services, including: temporary staffing, professional recruiting, and outsourced, outplacement and managed services, and personnel assessments.

For more information or to request services, contact MAU:
www.mau.com | 866.304.6281 | 501 Greene St. Augusta, GA 30901