Techno//Marketer - Matt Dickman on Digital Marketing and Social Technology

Maximizing ROI: content as commerce

2009-07-14T14:12:43-04:00

In my career working in the digital marketing space, I have worked on hundreds of projects for clients in practically any industry you can think of. In that time, I have had the pleasure of working on a number of e-commerce sites that provided me a fantastic perspective on designing with conversion in mind.

One of my key takeaways in doing business online is that no matter how you execute (basic website, social media engagement, search engine marketing, etc.) and no matter what industry you are in, you MUST treat your content as commerce.

I cannot tell you how many meetings I had been in where people say, "We are not an e-commerce site, how can we measure ROI?". That's a bad point of view to have and this post will hopefully work to change your mind.

So, what do I mean by content as commerce? There are a couple of steps in this process. First, you have to do the little things right from the start. Usability is, as in e-commerce, a key to making sure that users can find what they are looking for quickly.

Second, map out your site and weight content that is a priority, then compare it to your actual traffic. See a difference? Here is a good model that I have used before to help with this mapping. This is from a guest post that I did for Drew McLellan back in 2007.

	Draw a map of your current site. You can use Visio, Word, pen and paper or anything else you have at your disposal. Just treat each page/object/action as a block and show them in their hierarchy.
	Now, create a copy of the map and color code each page so that is aligns with your business goals. For this example we'll say red is a top tier page that generates revenue, orange is a second tier support page, yellow is a third tier information page and blue is non-essential.
	Now, create a copy of the color-coded map and roughly scale each section as it relates to your page view metrics so that pages with more views are larger and less views are smaller. Try to keep them in proportion. This is where people go on your site compared with your business goals. In our example, we need to create tactics that shift more views to the red blocks and less to the blue. (Note: you could also scale based on time spent on each page or other key metric)

Third, we need to assign values to content in order to get some more concrete numbers. For example, you could assign a value of $5/5 points when a consumer downloads a PDF or $25 when they sign up for your email newsletter or $30 when they become a fan on Facebook. The more you roll these numbers up across all of the channels you participate in the better. This is obviously behind the scenes, so you can try it in your own time.

Action Name	Value	#	Total
Download White Paper	$15.00	750	$11,250.00
Became a Fan on Facebook	$25.00	2,500	$62,500.00

How do you get those numbers? You can obviously make them up, but this has more impact when the numbers are real and when they have executive buy-in. Another way is to use some old school comparisons like impressions or cost-per-acquisition. Ideally you can get to a place where you start to see the metrics take shape and the more that shape is printed in dollars, the more successful you will be. (You wouldn't spend time and money promoting something useless would you?)

Keys to succeeding with content-driven sites:

Create a clear interface for your users
Rank content in the order it is valuable to the business, weigh that with the value to the consumer (these should ideally be aligned)
Visualize your traffic to see where it is going and shift it to the content you value
Adapt over time. You can A/B test content, tease it with advertising or promote it in email to see what works. This makes the rest of your marketing better as well.
Assign values for specific actions and track it over time.

What are your thoughts? What would you add to this list?

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Technorati Tags: marketing, measurement, strategy, trends, Usability

Twitter Outsources Ad Model Development [del.icio.us]

2009-07-13T09:23:48-07:00

Trendrr [del.icio.us]

2009-06-29T06:04:14-07:00

Rebuilding corporate reputations - The McKinsey Quarterly [del.icio.us]

2009-06-19T09:55:59-07:00

newsmap [del.icio.us]

2009-06-17T09:50:09-07:00

Text to newsstand

2009-06-10T21:46:58-04:00

I was flipping through the Economist the other day (because it exhausts me to try to actually read the whole thing) while I was on the plane and came across this insert in the magazine. I found it quite interesting and wanted to get your take.

The point of the service is to send a text message to receive alerts when the print publication is hitting newsstands. It's an interesting idea in the promotion of print with digital platforms. Obviously the content strategy is to release at the stands first and then online to keep print subs up.

What do you think of this? Would you sign up? Would you want this service for other printed materials? There are a number of magazines that I read but don't subscribe to for which this is an interesting idea.

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Technorati Tags: advertising, marketing, Matt Dickman, mobile, SMS, Techno//Marketer, technology, trends

How Apple's New iPhone Changes Mobile Marketing - Advertising Age [del.icio.us]

2009-06-09T08:57:47-07:00

Twitter launches verification service to protect celebrities [del.icio.us]

2009-06-08T08:20:05-07:00

monitter : real time, live twitter monitor [del.icio.us]

2009-06-02T11:33:28-07:00

Search for Twitter within a certain distance of a location.

YouTube - BooneOakley.com - Home Page [del.icio.us]

2009-06-01T15:51:47-07:00

Agency using YouTube's interactivity to create their website in video.

Google Wave Preview [del.icio.us]

2009-06-01T15:32:34-07:00

One hour, 20 minutes of video introducing Google Wave.

iPhone nabs 59% of smartphone 'net traffic, 43% of mobile web traffic [del.icio.us]

2009-06-01T14:30:40-07:00

Launched: Papa John's Road Trip augmented reality

2009-06-01T13:25:05-04:00

Launched is a series that highlights practitioners who are using social media in consumer and B2B campaigns. The goal is to cut out the theory and rhetoric and focus on real world examples of social media in action.

This example is for a Papa John's campaign created by Fleishman-Hillard (my employer) and includes physical events, social media hooks and includes a cool augmented reality example. The campaign is in support of Papa John's 25th anniversary and ties into the Road Trip program. This post looks at the augmented reality application and tie to the broader campaign.

Here is a quick video overview of the technology:

[Feed readers please click through to the post to see the video.]

Marketing takeaways:

Good use of technology to tie physical customer interactions back to virtual elements and then through to transaction
Measurement through unique coupon codes in the augmented reality environment

If you have a suggestion for a future episode of Launched, drop me an email.

For my complete library of my videos for marketers, click here.

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Technorati Tags: FleishmanHillard, PapaJohns, marketing, Matt Dickman, Techno//Marketer, technology, trends, video, virtual worlds, web2.0, Augmented Reality

Madison Avenue Flirts With 3-D - WSJ.com [del.icio.us]

2009-05-26T09:30:34-07:00

Augmented reality article in WSJ. Mentions the FH Papa John's program.

When search does not equate to action

2009-05-20T22:29:54-04:00

I don't really like American Idol, I actually prefer the early episodes when they focus on the people who cannot sing. Nonetheless, I want to look at a peculiar thing that happened tonight. Typically, search trends for these shows can help to predict who the eventual winner will be. (There is a great article that goes into past trends in more depth on Mashable.)

The assumption is that search volume = interest = intent to vote. This is similar in marketing where search volume = interest = intent to buy. Tonight, however, that trend was bucked. See the charts below.

But, Lambert didn't win tonight. Kris Allen did. Lambert owned the search trends all the way back to late January, so why didn't he convert more voters?

I think the point here is that search volume doesn't guarantee intent to act. What is your take? What does this mean for companies/products who generate interest without generating conversion? How do you make sure you have both? How do you sustain over time?

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Technorati Tags: marketing, Matt Dickman, search, Techno//Marketer, trends

Dell Swarm - buy in a group and save! [del.icio.us]

2009-05-20T09:58:58-07:00

Dell allowing people to join together, purchase in bulk and save.

links for 2009-05-11

2009-05-12T02:04:26-04:00

IPhone Gets Bigger as Ad Medium

(tags: twitter advertising nontraditional display)