Managed Print Services

Managed print services and the paperless office

2011-10-15T07:35:00.000-07:00

HP Blogger

, Oct 6 2011 - 6:08pm

About 36 years ago, Business Week published an article titled “The Office of the Future” that originally coined the term “paperless office.” The authors predicted that by 1995 technology would exist that would let users access documents at the touch of a button, eliminating the need for paper. Ever since then, the concept of attaining a paperless-state has been an oft talked about ideal. I think it’s highly unlikely we will ever see a truly “paperless office,” but, with the technology available today there’s no excuse to not have a paper-efficient office.

In a stunning contradiction, I saw a reference today to recent research: CompTIA’sExamining the Print and Document Management Market research study, that found that most companies expect to maintain or increase the level of printing and scanning they currently do. What? Is the volume of data (information age) driving this? Anna Matthai blogged about the research study, The Paperless Office and Managed Print Services Providers, and shared that they found that nearly ½ of companies with formal document retention policies say their primary method to store important documents is to save the original paper copy. Combine that policy with the explosive increase in data and that’s a recipe for a lot of printed pages. Despite the digital capabilities that exist that could be reducing printed pages, what this really reveals is how hard it is to change ingrained workforce habits.

For organizations serious about working towards a “paper-efficient” office, document management is a must. Digitize documents for efficient record-keeping and convenient document access. Another opportunity is workflow solutions to improve business processes. Businesses shouldn’t be looking for a way to get rid of paper altogether; they should be looking for ways to optimize their paper intense processes utilizing the sophisticated technology available to them today. The practical approach is a blended strategy to improving workflow where digital can take a lead while recognizing where paper still has its place.

The reasons to adopt a strategy to move towards a more paper-efficient office are compelling --- save money, environmental benefits, and you can increase productivity and efficiency through improved document workflow. On the flip side – change is hard and the transition to a paper-efficient office will force changes to some ingrained workforce habits. On top of that, some IT professionals still don’t think of imaging and printing as strategic. But, our customers that have adopted this new way of thinking have made significant strides, saved millions of dollars and grown their bottom line. Learn from the successes of these HP customersand explore what HP managed print services and document management solutions could do for you.

Source: http://www.enterprisecioforum.com

Increasing Savings Through Managed Print Services

2011-10-15T07:30:00.000-07:00

Submitted by sara on Tue, 10/04/2011 - 19:21

Cummins has 40,000 employees and global operations throughout 200 countries and territories. With such a vast distribution of locations comes the challenge of selecting, deploying, managing and maintaining technology – even output devices. Its existing fleet of printers, copiers, fax machines and scanners had aged and became prone to breakdowns that were increasing maintenance costs and negatively impacting device reliability and employee productivity. Cummins also wanted to further trim output costs and reduce paper consumption in support of its sustainability initiatives. These business goals became the genesis of a corporate-wide initiative called Print Smart — an aggressive project to optimize and standardize its entire printer fleet globally. Key needs revealed during the evaluation process included:

The tracking of consumables – paper and toner.
A desire to eliminate abandoned print jobs.
Implementation of a consistent user interface for printers worldwide.
Insight into employees’ usage habits.
Standardized global service.

Following its analysis of available products, services, and customer support around the globe, Cummins chose Lexmark as its global managed print services provider. Under a comprehensive equipment leasing and asset management agreement, Lexmark is providing implementation, asset lifecycle, proactive consumables management, break/fix, and global help desk management, training, and maintenance services around the world.

Lexmark installed a combination of about 2,000 monochrome departmental printers and high volume monochrome and color multifunction printers (MFPs) around the world in approximately six months. Lexmark executed dozens of unique Local Country Agreements to ensure compliance with a wide array of legalities and standards. With a standardized and optimized Lexmark output environment around the world, employees experience the same user interface on every device in every location worldwide.

Cummins also implemented a solution that releases print jobs only when employees enter an identification code at Lexmark devices connected to the network. This approach has helped Cummins reduce its print volume by three million pages a month. That physical presence guarantees that confidential jobs print only when the document owner is physically present. It also eliminates the time gap between printing and pickup, preventing abandoned print jobs from piling up and avoiding paper and toner waste.

All of the output devices on the Cummins network are proactively monitored by Lexmark. The devices themselves actively report their health to a staff of engineers who can often take care of device issues before employees even notice. Lexmark engineers also integrated the entire device fleet with Cummins’ BMC® Remedy® Service Desk system for incident management and helpdesk support. Now, printer issues are logged with Cummins IT and calls are dispatched as necessary.

With proactive consumables management, the Lexmark devices also send alerts when toner gets low, and onsite Lexmark technicians replace the cartridge before a toner outage impacts employee productivity.

Cummins is on track to cut printing by an astonishing 36 million pages in just one year, generating a projected annual savings of $2 million. In overall costs, Cummins has seen its expenses drop by 62 percent on a monthly basis. The reduction in annual paper consumption saves the equivalent of 4,000 trees along with a projected greenhouse gas avoidance of 605 metric tons. By managing its use of color, Cummins reined in color printing from 600,000 pages per month to just 225,000, saving an additional $1.5 million annually. The 2,500 printers Cummins previously operated is down by about 16 percent, simplifying maintenance and lowering overall operating cost.

Visit www.lexmark.com to learn more.

Source: http://www.officeproductnews.net

Managed Print Services from Document & Network Technologies

2011-10-11T18:48:00.000-07:00

About Document & Network Technologies
At DNT, the local community is very important to us. After all, you give us the ability to thrive and we want to return the favor. As a responsible corporate citizen, DNT aims to make a lasting impact on the community through contributions, in-kind support and volunteer resources.

Contact Us
Document & Network Technologies
2275 Cassens Court Suite 112
St. Louis, MO 63026
(314) 773-6000

www.dntstl.com

Freedom to Focus: A Managed Print Services Event

2011-10-11T18:45:00.000-07:00

Freedom to Focus: A Managed Print Services Event
Nov 8 2011 9:30AM - 2:00PM

Renaissance Portsmouth Hotel & Waterfront Conference Center
425 Water Street
Portsmouth,VA 73704

With Xerox Managed Print Services you can save as much as 30 percent on print costs while increasing your productivity. At Freedom to Focus: A Real Business Live event you’ll have exclusive access to learn more about Xerox Managed Print Services. Discover how Xerox experts work behind the scenes to assess your current needs, implement the most relevant and effective solutions, and free you to focus on your core business.

To register for the event, please click here.

MPowerPrint™ – Managed Print Services from Harland Technology Services

2011-10-11T18:43:00.000-07:00

Harland Technology Services is a division of Scantron Corporation, which is an indirect wholly owned subsidiary of Harland Clarke Holdings Corp, which is a wholly owned subsidiary of M & F Worldwide (NYSE-MFW). We are a leading provider of IT solutions across the United States.

Harland Technology Services provides:

Onsite Repair Service
Depot Repair Service
MPowerPrint™ – Managed Print Services
ITManager– Managed Services

Network Administration Service
Backup and Recovery Services
Security Services

Scantron Proprietary Hardware Services
Implementation Services
Supply Sales
Cooperative Self Service

Our mission is to deliver outstanding service value by resolving problems quickly and efficiently for organizations where performance and availability of system resources are high priorities.

We provide IT solutions for over 15,000 customers across the United States. With over 165 strategically located service centers, we are able to provide consistent, reliable service from coast to coast. Harland Technology Services is centrally headquartered in Omaha, NE.

Our customers range from small to mid-sized enterprises across a variety of industries, including professional services, retail, government, financial services and healthcare offices--providing routine, remote and proactive support.

In today's fast paced, ever-changing technology environment, you need a trusted service and support provider that will keep your organization up and running with minimal downtime. We will take a proactive approach regarding your IT services and support. Whether you have computer hardware maintenance and support, or any of our Managed Services solutions, we are dedicated to providing the best possible experience for you. From call placement to call completion, we strive for an above average customer experience.

Harland Technology Services, a division of Scantron Corporation, is also the provider of maintenance services for Scantron proprietary hardware. For more information about our services for Scantron proprietary hardware, please click here.

Source: http://www.harlandts.com

How to Add Print to Your MSP Portfolio

2011-10-07T07:05:00.000-07:00

Managed services providers have an ace up their sleeve when it comes to selling print services—their existing customers.

"We've seen excellent penetration with managed print when we introduce it to on-site managed service customers, where we have a relationship already built up and technology resources already in the field," says Bill Loiacano, president and CEO of SPI Innovations, a Freeland, Mich., services provider and Xerox PagePack Partner. "It has been much easier to introduce managed print to those clients," who value SPI's advice when it comes to new offerings.

SPI is one of a growing number of managed services providers that are enjoying great success by using print services to expand their technology offerings. In some cases, these companies have found that managed print offers challenges and opportunities that are different from those of other technology services offerings. Having Xerox as a partner has helped SPI address the challenges and take advantage of the opportunities.

Expanding Portfolio

SPI added managed print services to its portfolio about two years ago and has been "very aggressively" going after the market in the past 12 months, Loiacano says. Prior to its entry into managed print, the company had been offering services such as on-site technical support, providing full-time, dedicated engineers at customer sites. SPI technicians support desktop hardware and applications, and server hardware and applications, as well as patch management and risk mitigation.

SPI's clients are typically large enterprises, with the average managed service client having at least 1,000 end users. Most of its customers are in the health-care and financial services sectors.

When selling the idea of managed print to existing clients, SPI takes basically the same approach it uses for "any SLA-type agreement where we've got engineers on site," Loiacano says. "We say, ‘Let us handle your print service [because we] understand your print business model,'" he says.

But it's not as easy with new customers, who have not developed the same level of trust. "With new customers there's a little bit of dancing you've got to do before the trust in reliability is built up," Loiacano says. As a result, "we tend to go after the low-hanging fruit. We've gone [mostly] to existing managed service customers with our managed print solution."

Even long-standing customers can be somewhat slow to buy into the managed print concept. SPI Innovations recently landed a managed print contract with a financial services institution that has been a managed service customer for about three years. It took SPI about 10 months to close a deal to manage some 200 devices for the client.

Print Pays Off

Another challenge with managed print is getting the sales staff on board and committed to the idea and then training them in the technology.

"We spend more time and money on managed print training than we do for [other] managed services," Loiacano says. "It seems to be a little bit easier to adapt to managed services. Managed print requires [someone] who understands financial ROI [return on investment] and why this makes sense," as well as understanding the service and why you'd want to bring it into your organization, he says. "Managed print takes a little bit higher level of finesse than other services."

But in the end, it's worth it. Managed print, like other services, provides a recurring revenue model for service providers such as SPI Innovations. Print goes even further, Loiacano says. "We like print even more because there's infrastructure involved," Loiacano says. "If you can convince someone to do managed print you've got front-end infrastructure needs [to meet] like device cabling. So managed print has provided us with up-front and recurring revenue."

SPI's partnership with Xerox has played a huge role in its success in managed print. Xerox offers resources, such as Xerox PagePack, that can help managed services providers address challenges in the market and optimize their service offerings.

In addition to programs such as PagePack, Xerox offers partners valuable training, advice and support. "We've seen very committed support from Xerox; it's been nothing short of wonderful," Loiacano says. "You simply don't see that with other print vendors. Xerox enables us to get the managed print specialty training we need. We have the ability to repair any printer product we deliver to customers."

As part of the managed print training and support from Xerox, SPI has received direction in terms of specific sales strategies, including what messages to focus on and whom in the prospect's organization to target.

"Xerox wants us dealing with C-level executives, and that's where we have found our traction," Loiacano says. "Part of the training is Xerox teaching us how to approach the sales cycle" and how to present the business benefits of managed print.

As a result, SPI has a strong managed print offering to include in its services portfolio.

About the Sponsor: XEROX

Xerox is based in Norwalk, Conn., and with 136,000 employees in 160 countries, we're never far from your business. As a $22 billion company, we are the world's leading enterprise for business process and document management. We provide true end-to-end solutions, from back-office support to the printed page, to help you operate your business and manage information.

Source: http://biztransformcenter.com

Managed Print Services: Conceptual Selling 101

2011-10-07T06:56:00.000-07:00

This past May I attended Photizo’s Global Conference in Orlando. One of the events I was looking forward to on the agenda was the panel of competitors including Xerox, HP, Ricoh and Canon. They were seated up on the stage in that order. Having been in the industry over 18 years, I found this entertaining.

Months later, I’m remembering hearing one of them boast about their ability to offer MPS in a box. The question is, can we really put a service in a box? I also thought, “it’s no wonder some are saying MPS is becoming a commodity.” That’s what happens when you put things in boxes.

With that being true, the paradigm shift to selling services isn’t easy for them or anyone for that matter. Having had experience selling FM, MPS and transactional deals, here’s who I’ve work with:

1. Mostly I was with a dealer owned by a holding company that later integrated into an operating company;
2. Some years with an OEM;
3. Some time with an OEM;
4. a few months with an OEM in the middle of acquiring a dealer;
5. and now, a consulting firm.

Of course, I could have said I’ve worked for IKON, HP, Konica Minolta, Canon, and now Photizo Group, but I didn’t. Instead I illustrated by describing the companies I’ve worked for by how they were structured to do business. Do you see the difference?

A selling services approach is working with the client conceptually, which means you don’t have to mention a box unless of course they ask. Selling services is transforming the “way” business is performed, not which boxes are being swapped in and out. You can tell if you are making the transition from boxes to services by how frequently you talk about what comes in a box. Listen to yourself, to your company and look at your proposals. Are you still talking about hardware specs and software features? If so, that’s still box selling.

Solid indicators of conceptual selling include:

1. Excellent at understanding and addressing challenges at the root or a deep level.
2. Incentives and contracts are not just outcome/box based, but performance based.
3. Solutions include unique ways of servicing that go beyond technology and include peope
4. Clearly identifying what needs to go, and what can be implemented to enhance ways of doing business.
5. Relationships are built on transparency, trust, integrity and confidence.

In the end, there is no need for naming what’s in the box. So…what is “MPS in a Box”? In case you’re wondering, I’m writing about that next.

Source: http://www.mpsinsights.com

IT (helpdesk and support)

2011-10-03T23:55:00.001-07:00

According to industry analysts, printer problems can account
for around 23% of helpdesk calls (IDC, 2004).

Managed Print Service and Cost per Page Program in Minnesota

2011-10-03T19:18:00.000-07:00

Managed Print Service and Cost per Page Program in Minnesota

Print Assessment

To reduce overall printing costs and improve document workflow you need to start with the basics; how many printers, copiers and fax machines to you have, who are the users and what is the balance of color versus black and white printing? For most workplaces, even the best-managed ones, these numbers are unknown. A Print Assessment is a quick, hassle free way of obtaining this vital information.

What exactly is a print assessment?

A Print Assessment is a department-by-department review and evaluation of laser printer, copier and mfp equipment, end-user needs, physical location, device utilization and overall page volume.

How can a print assessment save money?

The information gained during the Print Assessment provides baseline information that is used in modeling alternate configurations of your printing fleet. It provides an accurate picture of current costs which are then compared to the alternate configurations for cost benefit analysis.

Managed Print Service

Focus on your business and let IOT take care of your printing and imaging environment! IOT Managed Print Service is a total printing solution that provides you with the latest laser printer technology, toner supplies, service support and preventative maintenance.

Customizable solutions to fit you

You can customize your solution with scalable service options that meet your specific business needs. Asset management services are available and may be consolidated into your contract, with IOT as your single point of contact.

Cost per page option

A cost per page program provides you with toner supplies, service, repair, parts and labor on your printers for a fixed per-page price. With a cost per page program you can easily predict monthly expenses, track departmental usage and monitor overall printing costs.

PeakToner All Inclusive Program

When you choose PeakToner as your brand of toner cartridge you never pay for service, repair, parts or labor on your printer or copier again ! Each PeakToner brand toner cartridge comes with a built in warranty to protect your printer or copier, and provide you with no cost support, repair, parts, maintenance and labor.

No complicated contracts

So you think - "what's the catch with this PeakToner thing?". Nothing. Simply use PeakToner brand toner cartridges in your printers, copiers and fax machines. As long as you continue to exclusively use PeakToner cartridges in your equipment, you continue to get all of the benefits! If you choose to not use it (maybe you decide free repairs are not cool anymore?) then just stop ordering PeakToner. That's it. No penalty. No fees. No pressure. No strings attached.

Just plain easy

It really is that easy - we've been doing it since 1995 - and all you pay for is the toner cartridge. And, no, they are not any more expensive than buying other name brand toners!

Source: http://www.iotsolutions.com

Discover the Magic of Managed Print Services

2011-10-03T19:08:00.000-07:00

Session Description
So how do those "copier guys" make money managing printer fleets? You may be surprised at how profitable that effort truly is. A key component to the Modern Office approach, give us one hour of your time and we will give you insight into what has made a multimillion dollar copier company one of the leaders in MPS solutions; how to take advantage of a partnership with a leading MPS provider while creating an additional revenue source for your organization!

Erick Miller
Vice President of Technology,
Ray Morgan Company

Speaker Bio

Erick Miller has 11 years experience in managing and implementing networks. With this strong background in networking, Erick has a unique perspective in supporting a Managed Print offering. As the Vice President of Technology for the Ray Morgan Company, Erick has been instrumental in putting together the technology that allows for effective reporting, monitoring and dispatching for a MPS practice.

Tasha Hepburn
MPS Specialist,
Ray Morgan Company

Speaker Bio

Tasha Hepburn has over 20 year’s executive quality administrative experience including owning her own virtual assistant company. Tasha has sold technology solutions fulltime for the past 3 years with RMC ProIT, including a variety of IT solutions in addition to Managed Print Services. Tasha has a unique perspective as she is a team member of one of the few Managed Service Providers that also happens to be the internal IT department for a multimillion dollar copier company. She has been successful in utilizing Managed Print Services as a way to open the door to larger managed service opportunities. Tasha is excited to share how she obtained that success with you.

Source: http://theitnation.com

Resident Manager, Managed Print Services - Auxilio, Inc. - San Diego, CA

2011-10-03T19:01:00.000-07:00

Description

Auxilio, Inc. is the nation’s pioneer and leading Managed Print Services provider to hospitals and hospital systems. We work exclusively in the Health Care industry, providing vendor-neutral, highly customized print strategy solutions. We utilize industry leading best practices and proven volume reduction programs to help our clients maximize process improvements and minimize costs. Our Onsite Resident Teams work side-by-side with caregivers in hospitals to support their needs and the needs of their patients, providing service that is unmatched in the industry.

Resident Manager, Managed Print Services

As the lead manager with one of our Hospital Partners, you will have responsibility for executing and meeting the strategic goals and objectives of the Managed Print Services program. You will be required to quickly establish relationships with staff at all levels of the hospital. These relationships might include, but are not limited to, C-suite executives, administrative officers, and direct care providers across multiple functional areas such as Clinical, Information Technology, Finance and Materials Management.

You will be expected to demonstrate exceptionally strong communication and presentation skills, an aptitude for problem solving, and an entrepreneurial spirit that embodies our company’s mission and values. You will be responsible for developing campaigns, initiatives and programs that include tactical as well as strategic outcomes and results. You will work closely with Auxilio Customer Service Representatives, Technical Service Representatives, outside vendors, and the extended Auxilio support team to ensure that service delivery exceeds expectations and to develop new and emerging business solutions for the client.

Job Duties and Responsibilities

Manage a Resident Team of Customer Service Representatives and Technical Service Representatives; motivate and guide others to exceed client expectations by building a sense of teamwork and commitment
Think “globally" and act “locally" in a fast paced environment; create daily/weekly/monthly structure to address job tasks and ensure service delivery excellence
Ensure high levels of customer satisfaction and retention
Achieve assigned Auxilio financial targets; monitor client risks and opportunities
Participate on hospital committees to identify the business needs of the hospital, align the Auxilio program, and support the client relationship
Manage vendor relationships and associated Service Level Agreements
Demonstrate credibility with the client Information Technology (IT) department through basic understanding of the network and key applications
Possess basic technical knowledge of the copy/printing process, client devices and how to facilitate the connection of print hardware to the network
Proactively surface potential issues and confront difficult situations in a direct manner
Go the distance for the client: provide extra follow up, make phone calls and visits, remain visible; demonstrate a helpful, service attitude with the client’s best interest at the forefront at all times

Requirements

Strong time management, project management and organizational skills
Strong people skills; able to build and maintain professional, trusting relationships with client, Auxilio Resident Team, and vendors; able to quickly and effectively learn the culture and uniqueness of the client environment and adapt to various personality types and reporting levels
Excellent communication and presentation skills; able to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels; strong negotiation and influencing skills; able to present to large groups (potentially numbering up to 50-100 at a time) and/or C-level executives
Intermediate to advanced computer skills with a good understanding of Microsoft Office; highly proficient using Excel and PowerPoint
Junior College or a four-year university degree desired, or equivalent experience
Minimum of five (5) years management or supervisory experience
Healthcare Industry experience is a plus, but not required
Experience in Managed Print Services, technology/solutions sales, or customer service is beneficial

Physical Demands & Work Environment
The work environment and physical demands described here are representative of those an employee may encounter while performing the essential functions of this job:

Work is performed indoors and outdoors
Requires ability to travel throughout hospital complex and grounds; may require ability to travel from complex to complex and from city to city
Occasional exposure to variations in temperature, noise, mechanical, electrical, fume/odor, chemical, toxic waste, and wet hazards
Physical effort required: walking, standing, bending, reaching, lifting and/or carrying objects that may weigh up to 50 lbs.; moderate dexterity and the regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination); environment may be fast paced and stressful

Benefits:
At Auxilio, we value our people. Our commitment to your success is enhanced by our competitive salary of $55-60K annually, depending on experience, and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our shared success.

To Apply:
To respond to this opportunity, please go to:
https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=69648

For more information about the company, please visit our online at: www.auxilioinc.com

Selling Managed Print Services: A Primer for VARs

2011-10-03T18:56:00.000-07:00

By Jim Rise

VARs are evolving along with their customers’ needs to seize the MPS opportunity. To grow their business, VARs require a new way of doing business, and for managed service providers that already have this customer base, adding managed print to the portfolio will only expand existing relationships and generate profit.

What if I told you that businesses with more than 100 employees that need help reducing costs and optimizing assets are an $8-billion opportunity for managed print services? Would that be something you’d be interested in?

I’m guessing your answer is a resounding “Yes!”

Many organizations spend much more money than is needed on office printing and have deployed more copiers, faxes and printers than they actually need. However, while more than 50 percent of small and medium-size businesses (SMBs) buy some type of managed services, fewer than 5 percent are under an MPS contract, according to the Institute of Partner Education and Development’s “Capturing the Managed Print Opportunity.”

VARs are evolving along with their customers’ needs to seize this opportunity. To grow their business, VARs require a new way of doing business, and for managed service providers that already have this customer base, adding managed print to the portfolio will only expand existing relationships and generate profit.

To compete in the MPS space, VARs need to differentiate themselves by perfecting the offering from an operations standpoint, marketing it effectively, and understanding each customer’s unique needs.

Get your “house” in order

It’s not enough to offer MPS in your portfolio. Consider hiring an expert who has leadership skills and operational knowledge to manage implementation, handle contracts and set profitable margins.

Train the sales staff on how to explain the benefits of MPS and help them understand its implementation. Work with your MPS vendor or create your own training covering topics such as assessment, design, implementation and management.

Focus marketing efforts on a customer’s specific industry, size and needs.

Hone your customer database

While SMBs lagged in IT spending last year, things are looking up due to improving credit and new tax legislation.

Focus on document-intensive and underpenetrated industries such as real estate, health care, legal and the financial sector.

It’s time to sell

Leverage the trends. Security and green printing initiatives are just examples of how to get the conversation started. Show customers how MPS can help them meet their goals through product consolidation, sustainable supplies and hard-drive setup and maintenance.

Think beyond page volumes and clicks. Presale conversations can make or break the transaction, so ask the right questions: What are your goals? What applications are you using? What are your expectations? What efficiencies would you like to accomplish?

Show what’s possible. Consider all cost factors when completing an on-site analysis, including hardware costs, paper usage, power consumption, IT management needs and the footprint of an ideal print solution.

Waste is about more than cost. The ROI of MPS isn’t just dollars and cents. Make sure to highlight the other efficiencies that will be realized, including employee productivity, environmental benefits, space savings, etc.

When looking for a vendor partner for MPS, consider the company’s reputation, experience, support and tools as well as which vendor will help generate the most revenue for the business. The right program will get you up and running quickly and provide a range of offerings to add value for customers.

In the years ahead, MPS will undoubtedly drive value, increase productivity and help businesses of all sizes better manage the way documents are printed. For resellers, an effective and well-thought-out MPS program and sales strategy can build customer loyalty, confidence and revenue.

About the Author

Jim Rise is president of North American Resellers and site executive at Xerox’s Wilsonville, Ore., campus. He has been involved in color printing and inkjet technologies for more than 20 years. In his current capacity within North American Resellers, he is responsible for strategy, operational excellence, managed print services and Lean Six Sigma. Rise holds 21 U.S. patents involving imaging, inkjet architecture, transfer printing and other inventions related to inkjet printing.

Source: http://theimagingchannel.com

Oce North America, Document Printing Systems to Sell Managed Print Services to the Federal Government

2011-10-03T18:51:00.000-07:00

RUMBULL, Conn., Oct 03, 2011 (BUSINESS WIRE) -- Oce, a Canon Group Company and, an international leader in digital document management, today announced that Managed Print Services (MPS) has been added to Oce's GSA Schedule 36 Contract, allowing Oce North America, Document Printing Systems to sell MPS to the federal government.

MPS focuses on the proactive management of existing fleets of print devices as well as devices that are added in the future. It can support a wide range of single-function printers, multifunctional devices and stand-alone fax machines, including both laser and non-laser devices from a variety of manufacturers. The program enables single-point accountability and streamlining of printer supply and service vendors.

To support continuous improvement in federal agencies, Oce will provide quarterly reviews and print lifecycle analysis, which includes reports on usage, trends, service detail and overall uptime. A focus on sustainability and environmental initiatives is supported by a closed-loop recycling process, energy consumption analysis and plans for decommissioning end-of-life devices.

"We are committed to bringing the benefits of Managed Print Services to the federal government," said Bryan Beauchamp, Vice President of Federal Sales for Oce North America, Document Printing Systems. "Our approach allows agencies to keep their existing hardware and have supplies, service and optimization strategies managed through a single vendor. Immediate hardware replacement isn't always the best solution--our program allows investments in existing resources to be leveraged."

The addition of MPS to the GSA contract will allow Oce to provide federal agencies with in-depth needs assessments; a cost-per-impression MPS program that includes toner, consumables, parts and labor and dedicated onsite fleet managers.

On October 13, 2011, Oce is hosting a workshop and strategy session for IT professionals in federal agencies, entitled "Best Practices for Mixed Fleet Management: Leveraging Your Existing Investment in Printer Technology." To register for this event, email Barbara Bankert at Barbara.Bankert@oce.com or call 571-227-7700. For information and services, visit Oce at www.oceusa.com .

About Oce

Oce is one of the leading providers of document management and printing for professionals. The Oce offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. Oce is also a foremost supplier of document management outsourcing. Many of the Fortune Global 500 companies and leading commercial printers are Oce customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, Oce is active in over 100 countries and employs more than 20,000 people worldwide. Total revenues in financial 2010 amounted to approximately EUR2.7 billion. Oce is listed on Euronext in Amsterdam. For more information, visit www.oce.com .

Oce North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL and Boca Raton, FL. North America represents 34% of Oce's worldwide revenues, and employment is over 8,000. For more information about Oce North America, visit www.oceusa.com . Outside the U.S., consult http://global.oce.com .

Oce and Canon: Stronger together

In 2010 Oce joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 people worldwide. Global net sales in 2010 were more than US $45 billion. For more information, visit www.canon.com .

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. Its parent company, Canon Inc. CAJ -1.48% , a top patent holder of technology, ranked fourth overall in the U.S. in 2010+, with global revenues of more than US $45 billion and is listed as number five in the computer industry on Fortune Magazine's World's Most Admired Companies 2011 list. Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. At Canon, we care because caring is essential to living together in harmony. Founded upon a corporate philosophy of Kyosei -- "all people, regardless of race, religion or culture, harmoniously living and working together into the future" -- Canon U.S.A. supports a number of social, youth, educational and other programs, including environmental and recycling initiatives. Additional information about these programs can be found at www.usa.canon.com/kyosei . To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss .

+Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

SOURCE: Oce North America

Oce North America 
        Document Printing Systems 
        Jesse Smolin, 203.365.6131 
        jesse.smolin@oce.com 
 
www.oce.com            


Copyright Business Wire 2011

Source: http://www.marketwatch.com

Fuji Xerox Korea expects sales growth in document consulting business

2011-10-03T18:47:00.000-07:00

Ueno Yasuaki, chief executive officer of Fuji Xerox Korea, speaks during an interview with The Korea Times at his office in central Seoul last week.

/ Korea Times photo by Shim Hyun-chul

Fuji Xerox Korea expects sales growth in document consulting business

By Jung Sung-ki

In today’s climate of economic slump, corporations are more and more interested than ever in every way to reduce costs while improving productivity.

There are several ways of cutting expenses, such as trimming personnel costs, scaling down on investing and reducing production lines. Of them, in particular, many companies around the world are increasingly paying attention to ways of enhancing business efficiency and reducing overhead costs through consulting and outsourcing services for corporate document management.

The global market for document outsourcing services is growing steadily, including that in Korea, while the traditional document production and office equipment market has practically been saturated, according to the chief executive officer of Fuji Xerox Korea, the No. 1 office equipment manufacturing and document consulting firm that entered the Korean market 37 years ago.

“Our business is normally very related to GDP growth. GDP growth in other Asian countries, including China, is relatively higher than in Japan,” Fuji Xerox Korea CEO Ueno Yasuaki said in an interview with Business Focus Sept. 28. “The market itself in Japan is almost in a saturated stage, and that’s why we’re trying to shift to the document consulting business.”

Yasuaki, who took office in June last year, apparently referred to Fuji Xerox Global Services (FXGS) designed to support IT customers’ operation in strengthening governance, increasing productivity and saving costs through document management and consulting service.

For example, Fuji Xerox Korea can provide a customer company with comprehensive, tailored document management solutions regarding an entire document process from drafting to disposal for both plain paper and e-paper, as well as on how to use equipment and optimize allocation of products and documents.

“Basically we try to approach to the executive class of companies and examine what types of issues they’re facing,” the CEO said. “Sometimes they try to reduce the indirect or direct costs, and they’re also struggling on how to control their governance like compliance, including security management of documents.”

He continued, “We’re so sure this transformation will enable us to grow further. This service can be consistently provided to any of its branches for global company worldwide via strong the business network of Fuji Xerox/Xerox Group.”

Amore Pacific Cosmetics is one of a number of customers that received consulting services from Fuji Xerox Korea and has seen substantial cost-reduction benefits, he noted, declining to comment on detailed figures. But he said those document outsourcing services usually help cut costs by 20 to 30 percent cost wise, depending on customers’ demands, with about 7,000 customers using FXGS worldwide.

Fuji Xerox Korea recorded 447 billion won ($380 million) in sales last year, and the firm aims to grow 16 percent in domestic sales compared to last year.

Document outsourcing services is the company’s engine of growth, Yasuaki said, as his firm seeks to increase the portion of the outsourcing business to 20 percent this year out of total domestic sales.

Globally, Fuji Xerox/Xerox Group has a 50 percent market share of the 9-trillion-won market for document consulting and outsourcing services, followed by Hewlett-Packard Company with about 20 percent.

Opportunities and challenges

Yasuaki said the Korean market has both opportunities and challenges.

Despite the fact that Korea is relatively advanced and industrialized in the Asia-Pacific region, the ratio of digital printing in Korea still remains lower than in other advanced countries, he said.

“Usually, more industrialized markets use more color documents, but its usage in Korea is particularly very low,” he said. “We try to find what causes the difference, and address the right solution and services for corporate customers’ needs.”

It is assumed that digital printing makes up only 10 percent of the entire printing market in Korea, which is small compared to the U.S. and Europe where digital printing is far more popular, according to the CEO.

“Fuji Xerox Korea will lead the growth of digital printing in the graphic art market with various business models and advantage of digital press,” he said. Traditional printing, called offset printing, requires multiple and manual production processes while digital printing gets things done with one click.

Nevertheless, the relatively high cost of operating and maintaining digital printing systems is a key obstacle.

“I think technology can help to optimize price and business conditions. The market right now is also becoming digitalizing more aggressively,” the 51-year-old Japanese said.

“Business environment changes very quickly in Korea and this required quick decision-making at the top management level as a consequence,” he said. “It could be a risk in business, but it’s an opportunity too at the same time. In that sense, Fuji Xerox Korea has a big opportunity for growth, and we plan to expand our business by capturing those opportunities at the right time with the right people.”

Achievements

Fuji Xerox Korea has secured a number of achievements with innovative technologies and exemplary corporate principles since its establishment in 1974 through equal investment with Donghwa Industries, a holding company of Korea Glass. The Japanese company acquired shares of the Korean partner firm in 1998 when Korean firms were hit hardest by a financial crisis.

The company introduced the first color digital multifunction device in 2000 and maintained the biggest market share in A3 color multifunction market.

It was the first foreign-invested company declaring zero labor disputes and received a presidential award for new labor-management culture in the same year. In addition, the company received “the best foreign corporation award” from Citizen’s Coalition for Economic Justice three times in 2001, 2004 and 2010.

Last year, Fuji Xerox Korea ranked first in the copier category in the Korea consumer satisfaction index for the tenth consecutive year.

As part of efforts to strengthen relationship with smaller partner companies, the document manufacturing firm holds an annual event for 430 channel partners nationwide with the aim of sharing its long-term strategy and vision.

“Fuji Xerox Korea believes that mutual cooperation and continuous exchange of opinions with partners will lead both of us to a better future,” Han Ok-kyung, a spokeswoman for Fuji Xerox Korea said. “We are also executing some supportive actions for small and medium-sized enterprises in the domestic printing industry.”

The company signed a memorandum of understanding on bilateral cooperation with the Seoul Printing Center in April. Under the agreement, both sides provide trainings and consulting services for digital printing for more than 8,000 printing companies in Korea.

“Korea is full of talented people and has a large pool of highly-educated human resources,” the CEO said. “It also has a solid IT infrastructure that allows information get spread and developed quickly. In this fast-faced business environment, it is critical to get trust from shareholders ― customers, business partners, employees, etc ― to be successful as a foreign company.”

It requires continuous investment in human resources and R&D, and establishing a clean corporate image and healthy relationship between labor and management through open and transparent management, he said.

gallantjung@koreatimes.co.kr

Source: http://www.koreatimes.co.kr

Vyomesh Joshi

2011-10-02T18:07:00.000-07:00

Vyomesh I. (VJ) Joshi is executive vice president of the Imaging and Printing Group (IPG) at HP. IPG is a $26 billion annual revenue business that encompasses the consumer, enterprise, small-to-medium business and graphics customer segments. Its product, services and solution offerings span inkjet, LaserJet and commercial printing, printing supplies, digital photography, entertainment, retail publishing, graphics and managed services.

Under VJ’s leadership, IPG has grown revenue from $19 billion to $26 billion and doubled its operating profit to more than $4 billion. VJ spearheads HP’s drive to become not merely the world’s premier printer company, but the world’s premier printing and content consumption company.

On behalf of HP, VJ serves as the executive sponsor for all HP operations and initiatives in India. He is also a member of HP’s Executive Council.

VJ joined HP in 1980 as a research and development engineer and has held various leadership positions. He holds a master’s degree in electrical engineering from Ohio State University. VJ has been a member of the Yahoo! board of directors since 2005.

Source

Source: http://mybroadband.co.za

HP announce new technology at global Imaging and Printing Conference

2011-10-02T18:03:00.000-07:00

HP also announced that customer adoption of its cloud-enabled, web-connected print technologies has reached the mainstream, with more than 10 million printers sold to date.
“HP’s history of innovation runs deep, and we continue to leverage that legacy and build on it for future growth,” said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. “While printing in the traditional sense will continue to be integral to what we bring to the world, we are disrupting the market with leading innovations beyond the page as well.”
Scanning of 3-D objects; tools and services for SMBs
Micro and small businesses need the best tools to market and operate their businesses, especially when faced with potentially rapid growth. HP’s innovations help these businesses keep pace with the speed of customers:

To capture images of 3-D objects and scan documents, the HP TopShot LaserJet Pro M275 is an affordable desktop companion that’s ideal for small businesses or home offices. It is equipped with HP TopShot Scanning, a revolutionary technology that captures six separate images of a document or 3-D object and produces one final seamless image of exceptional quality. With this technology, SMBs can quickly produce high-quality images for immediate use in printed materials or on the web.
The new HP Officejet Pro 8600 e-All-in-One series and HP Officejet Pro 8100 ePrinter deliver professional-quality colour documents for up to 50 percent lower cost per page than laser printers,(1) and enable printing from virtually anywhere when using mobile devices with HP ePrint.(2) Enhanced with new inks, which resist highlighter-pen smearing, two-sided borderless printing and cloud solutions that can help businesses grow beyond the page.
New HP Business App, such as Biz Card Scanning and Receipt Scanning Apps from Shoeboxed, allows SMBs and micro businesses to focus on business impact.
rom Scheduled Delivery Apps, business managers can receive actionable and specific guidance on becoming better leaders from Manager Tools, creators of an award-winning business podcast, and receive a full Wall Street premarket summary from RTT News, a global leading provider of financial newswires.

HP also is making its proven enterprise-level technologies accessible to SMBs. After its recent acquisition of Printelligent, a leader in managed print services (MPS), HP is rolling out HP Partner Managed Print Services, the first of several channel-enabled MPS offerings that HP plans to launch over the next year. In addition, HP has added several HP Document Solutions – including HP Access Control Express, HP and Nuance eCopy ShareScan and HP and Capella FormPort to its portfolio for the solutions specialist channel to sell.
New HP LaserJet printers, Scanjet printer for businesses of all sizes
HP introduced two HP LaserJet printers and an HP Scanjet printer that facilitate mobility and workflow for businesses.

HP LaserJet Enterprise 600 M601, M602 and M603 printer series – a secure, network managed and easy-to-use web-enabled monochrome printer series engineered to help businesses increase efficiency on high-volume document printing.
HP LaserJet Enterprise 500 color M551 series – an HP ePrint-enabled printer ideal for enterprise and SMB work teams who want professional-quality colour and advanced print management tools.
HP Scanjet Enterprise 8500fn1 Document Capture Workstation – a scanner optimised for workgroups with high-volume scanning needs, featuring an easy-to-use, large colour touch screen.

Enterprise services and solutions
To simplify complex office processes and improve how enterprise customers work, HP introduced new and enhanced solutions and services offerings. HP Document Processing Services help clients grow their business, drive process transformation, reduce costs and increase productivity. The suite of document solutions offers customers the option to outsource all or portions of their document management functions, allowing information access from anywhere, anytime and via any channel.
HP Access Control Express with HP Access Control Mobile Release is a bundled solution of simple, effective tools that help slash printing costs and keep data secure, while increasing user confidence and productivity.
Additionally, the HP Solution Business Partner Program showcased announcements from Hyland, Jetmobile and Pharos.
Empowering global marketers
The new HP Smart Marketing Suite is a document workflow solution that addresses the inefficiencies facing enterprise marketing leaders. The solution consists of a suite of software and services that optimise and automate marketing content workflows, from creative brief to activation, resulting in time and cost savings that can be directed to increasing marketing effectiveness. To develop the offering, HP partnered with Omnicom Group Inc., a global leader in advertising and marketing communications.
Mobile solutions for consumers and businesses
HP is making the mobile print experience even quicker and easier, so customers can stay focused on the tasks at hand – whether they are at home, at work or simply on the go. HP’s new and enhanced mobile solutions allow people to bring print into their digital lives no matter where they are.

The new range of Photosmart and ENVY110 e-All-in-One printers offer consumers flexible ways to print their photos and documents simply by sending an email with the files to their ePrinters. With a stylish and compact design, these printers fit into any home environment.
For SMBs, the industry-first HP ePrint Wireless Direct offering allows users to connect directly to supported HP printers without the need for network or internet connections. Users can simply walk up and connect to a printer from any Wi-Fi-enabled mobile device with a peer-to-peer connection.
The new HP ePrint Home and Biz app unifies the HP ePrint experience with a mobile app for Apple iOS, Android or Symbian smartphones and tablets, available at no additional cost, making it easy for customers to print documents and photos.
The HP ePrint Mobile Driver makes it easier to print from notebook PCs to HP-enabled printers. Users simply “File and Print” to any registered ePrint-enabled printer.
The new HP Printer Control mobile app for Apple iOS devices delivers wireless access and control of a printer through a robust mobile printing experience. Customers can scan photos and documents to Facebook, Google Docs and scan to email from their mobile devices. They also can monitor printer and supplies status.
In a mobile printing first, the cloud-unified HP ePrint app for BlackBerry smartphones allows BlackBerry users to print with one app to three cloud solutions: HP ePrint-enabled printers, HP Enterprise printers and HP Public Print Location printers. The app is available from 31 October 2011.
P ePrint Enterprise mobile printing version 1.6 now gives mobile device users the ability to leverage print job retention and PIN release functionality found in over 50 HP LaserJet devices, whereby a user sends documents to supported HP printers from their mobile device, releasing the documents to the output bin only when they enter their unique release code at the printer.

Source: http://companies.mybroadband.co.za

Managed Print Services: Why you shouldn’t miss out on this recurring revenue opportunity

2011-10-01T23:04:00.000-07:00

Chris Iburg
Director of Managed Print Services Programs, Xerox

Session Description
Right now, your customers are spending money on printing devices, on networks you manage, and they are not spending it with you. Learn how Xerox Managed Print Programs provide you with the tools, infrastructure, support, supplies replenishmnet, on-site break-fix service, enabling full-fleet print management of network printing devices. Turning pages into recurring revenue has never been so easy! And its integrated with ConnectWise.

Speaker Bio

Chris Iburg is Director of Managed Print Services for the North American Reseller Group within Xerox Corporation. He was named to this position July 2010 and is responsible for Xerox Partner led Managed Print Services Programs including strategy, operations, training, program design and implementation. Chris joined Xerox in January 2000 as part of the acquisition of the Tektronix color printing business. He started his career in the printing & imaging industry with Tektronix in May 1988 and over the past 23 years has held a variety of management positions including Partner Relations, Channel Marketing, Printer Marketing, Marketing Operations, and Post Sale Marketing. Many of the Xerox channel partner programs in place today trace their original roots to his watch as the leader of the Channel Marketing Organization for both Tektronix and ultimately Xerox

at IT Nation 2011, Orlando Florida, November 9 -11

Source: http://www.theitnation.com

The Paperless Office and Managed Print Services Providers

2011-10-01T22:59:00.000-07:00

by Anna Matthai

The paperless office is an idea that has been talked about ever since the personal computer became a mainstay of the modern office. The idea was raised in a notable 1975 Business Week article titled “The Office of the Future.” Some parts of the article are very prescient and the authors predicted that by 1995 technology would exist that would let users access documents at the touch of a button, eliminating the need for paper. However, paper continues to play a very large part in the workplace.

CompTIA’s Examining the Print and Document Management Market research study found that most companies expect to maintain or increase the level of printing and scanning they do. Given the expectations of rising volumes of printing and associated costs, moving to a paperless office is a priority for four out of five firms surveyed in our research. It is a higher priority for large- and medium-sized firms as their budgets are likely to be impacted more by printing and document management. Interestingly, firms that anticipate increasing print levels place a higher priority on moving toward a paperless office.

The move to the paperless office is driven by financial, environmental and technological factors. CompTIA’s research on print and document trends found that elements of the paperless office that drive efficiency and reduce costs are most important to companies. New technology, like tablets, has made the transition to the paperless office easier. A Morgan Stanley study published in February 2011 found that the greater adoption of tablets would contribute to the trend towards printing less. CompTIA’s research also found that majority of companies believe that the use of tablets is likely to lead to a reduction in printing in the future. The greater adoption of tablets in offices and the features of tablets such as mobility, screen size, ease of collaboration and resolution all contribute to this trend.

The move to the “less-paper” office does create opportunities for managed print service providers. To facilitate the move to the less-paper office, there is the need for a process that understands current document management protocol followed by companies. Our research found that a little more than 50 percent of companies have a formal document retention policy with 45 percent saying their primary method to store important documents is to save the original paper copy. This indicates that there is the opportunity to put more formal processes in place. The opportunity is more pronounced in small- and medium-sized firms as a significant number indicate that there are no current formal procedures in place.

An important element of the paperless office for corporations is managing information more efficiently by digitizing it. Four out of five companies in our sample said this was an important element of the paperless office. This represents an opportunity for companies engaged in document management to digitize archival and current information for efficient record-keeping and document access.

The transition to the paperless or less-paper office is likely to require changes in some ingrained workforce habits. CompTIA’s research on printing trends finds that a little less than half of companies believe that the transition will be easy for their employees. About a fifth expect a difficult transition. Having a managed print service (MPS) provider could make the transition easier. Among those who currently use an MPS provider, only a tenth said that they expected a difficult transition to a paperless office. The move to the less-paper office is likely to continue as digital media become more prevalent. The efficiencies, productivity gains, improvements in technology, environmental and financial impact all point to greater adoption of this trend.

Source: http://blog.comptia.org

Business Analyst, Managed Print Services, Toshiba Teledynamics

2011-10-01T22:56:00.000-07:00

Responsibilities:

To penetrate and develop standard accounts as assigned by superior
To carry out pre-sales prospecting on accounts assigned
To prepare sales / presentation materials for quotation submission
To scope customer requirements and translate them into appropriate technical proposal
To achieve monthly sales quota
To establish and maintain a working professional relationship at all levels both internally and with customer by developing a core understanding of client's unique business needs and competitive changeless
To work closely with Account Managers to gather customer requirements to provide technical consulting expertise for solution offering to customer during the sales engagement lifecycle

Requirements:

Able to scope customer requirements and translate into technical proposal
Strong in IT skills, familiar with product and solution support (printing, scanning, and Fax solutions)
Proficient in presentation, demonstration, and solution proposal preparation
Preferable from similar industry

Email: hrarecuit@teledynamics.com.my

To see more details, please click here.

Source: http://siva-my.jobstreet.com

Managed Print Services Specialist

2011-10-01T22:40:00.000-07:00

MT Business Technologies - Westerville, OH 43081

At MT Business Technologies, we specialize in helping our clients improve their business performance and sustainability. We do this by consistently providing innovative document and workflow solutions – backed by unmatched service.

We pride ourselves on being an innovative company with an exceptional ability to understand the business needs of our clients. With a strong legacy of over 90 years in business, MT Business Technologies Inc. is a privately held third generation Ohio office solutions firm with seven locations across the state.

MT Business Technologies, in our Westerville office, is looking for a Managed Print Services Specialist. Under the direction of the Sales Manager, the Managed Print Services Specialist will establish and manage relationships with customers to obtain the maximum gross profit possible and net new sales.

In this position you will be required to find new Managed Print Services opportunities and conduct assessments on client environments. This position is for someone who is very good at prospecting and hunting.

This includes meeting or exceeding monthly and yearly sales objectives while providing customers with the highest level of service throughout the sales process. The ideal candidate will find new business, grow and protect market share within their accounts and develop strategic plans for each account.

Requirements:-Professional Appearance-Excellent written and verbal communication skills-Concentration, speed, accuracy to handle paperwork expeditiously-Accuracy in math calculations-Familiarity with personal computers and networks-High level of confidentiality-Customer service orientation-Excellent interpersonal skills-Leadership skills-Ability and willingness to travel

-Proactive sense of urgency to take initiative

Education & Experience:-Minimum 5 years experience in business to business sales-Proven Performer-Knowledge of P.C. Networks and Computer Operating Systems

-College degree (helpful but not required)

Responsibilities:-Conduct Business Ethically-Communicate effectively through excellent written and verbal skills-Explain complex processes and technical solutions using everyday terminology-Comfortable with C level consulting and selling-Consultative, solution-based sales with capability to apply “quiet pressure” for the close-Self-motivated and results-driven

-Solve problems as they arise

Implement Customer Solutions:-Efficiently assess and meet the needs of our customers-Be knowledgeable about the Computer Systems and Associated Products-Maintain and exceed the goals set by the company in the areas of revenue contribution-Contact current and potential customers-Assess customers current equipment and network needs and ensure satisfaction-Analyze the needs and wants of prospective clients and make solution-based recommendations-Demonstrate products-Ensure correct product installation-Resolve complaints-Take Ownership that Align with Objectives-Work with specifically assigned Major Accounts-Work with all departmental managers relative to personnel and customer needs analysis-Participate in special projects and contests-Conduct Call Blocks as needed

-All other duties as assigned

This position offers a very competitive benefits package, including health care, life insurance 401(k) and paid time off as well as unlimited earnings potential with the possibility of earning 60-100k the first year.

To apply click here.

Source: http://www.jobhost.org

OKI Data Americas to Demonstrate Cloud-Based Managed Print Service Offering, Serve as Gold Sponsor at SMB Nation Fall 2011 Conference

2011-10-01T22:37:00.000-07:00

MOUNT LAUREL, N.J., Sept. 23, 2011 (GLOBE NEWSWIRE) -- OKI Data Americas today announced the company's Gold Sponsorship at the upcoming SMB Nation Fall 2011 Conference, taking place September 30 - October 2, 2011 at the Rio Hotel in Las Vegas, NV. OKI will demonstrate the company's proprietary, cloud-based Managed Print Service (MPS) offering – Total Managed Print™ (TMP) – within their booth (#777) and during a break-out session at the semi-annual emerging technologies conference for SMB consultants, resellers, and Managed Service Providers (MSPs). OKI's break-out session entitled "The 30-Day Managed Print Revenue Plan" is geared toward business owners, and will be held on Friday, September 30, 2011 from 8:30-9:45 a.m. PDT.

OKI will showcase its Total Managed Print™ Portal – a comprehensive, modular offering that can be leveraged turnkey as a complete MPS business model, or individually at the component level, to augment an existing MSP portfolio of IT offerings. TMP gives MSPs a unique and competitive edge, and provides new opportunities for developing long-term, recurring revenue streams while maximizing workflow efficiencies for their customers.

The OKI TMP solution includes nine customizable modules specifically developed to optimize business processes and remove the burden of print ownership. By implementing a total fleet management solution that includes comprehensive analysis and strategic proposals, continuous remote monitoring, automated service/supplies fulfillment and consolidated billing, as well as MPS-ready hardware, OKI is able to deliver new and incremental growth opportunities for MSPs.

"SMB Nation has developed a broad range of resources for small and medium business consultants, resellers and managed service providers, and OKI is pleased to both sponsor and participate in the fall 2011 conference," said Tim Brien, Director of Managed Print Services for OKI Data Americas. "OKI's Total Managed Print™ solution meets the needs of Managed Service Providers through its turnkey and modular suite of services, delivering results and generating revenue almost immediately, with no upfront investment or added infrastructure."

OKI will exhibit Total Managed Print™ and the company's managed print service offerings at booth #777, where attendees can learn more about OKI's managed services solutions and enter a drawing to win a 2012 Harley-Davidson®.

OKI provides live[1], toll-free technical support 24 hours a day, 7 days a week, 365 days a year, with agents based in North America.

Amy Whilldin Domus, Inc. (215) 772-2162

awhilldin@domusinc.com

Susan Kirvan
Oki Data Americas, Inc.
(856) 222-7258
sue.kirvan@okidata.com

About Oki Data Americas, Inc.

OKI Data Americas Inc., headquartered in Mount Laurel, NJ, and a subsidiary of OKI Data Corporation of Japan, markets PC peripheral equipment and customizable managed print services solutions under the OKI brand. OKI's product portfolio includes digital color andmonochrome printers, color and monochrome multifunction products, serial impact dot matrix printers,thermal label printers and POS printers, as well as a full line of options, accessories and consumables. OKI Data Americas takes a consultative approach to supporting every customer's needs by delivering personalized managed print solutions that optimize business performance.OKI Data Americas also serves the Graphic Arts & Production market with the OKI proColor™ Series. The company's innovative technology is backed by Tokyo-based parent company Oki Electric Industry Co., Ltd., a world leader in information processing systems, telecommunications and electronics; and an approximately $5.2 billion multinational corporation according to its FY 2010 financial reporting. Keeping its customers' needs top of mind, OKI Data Americas is ISO 9001:2008 certified and offers a selection of ENERGY STAR(r) certified products.

This information was brought to you by Cision http://www.cisionwire.com
http://www.cisionwire.com/oki-data-americas/r/oki-data-americas-to-demonstrate-cloud-based-managed-print-service-offering--serve-as-gold-sponsor-a,c9165169

Source: http://www.msnbc.msn.com

Technical Service Representative, Managed Print Services Auxilio, Inc.

2011-10-01T22:34:00.000-07:00

Description

Auxilio is the nation’s pioneer and leading Managed Print Services provider to hospitals and hospital systems and we work exclusively in the healthcare industry providing vendor-neutral, highly customized print strategy solutions to minimize costs, maximize process improvements and reduce volume through eco-friendly and volume reduction initiatives. Our on-site resident teams provide unmatched customer service in the industry and work side-by-side in hospitals with caregivers to support their needs and the needs of their patients.

Technical Service Representative, Managed Print Services

As the on-site technical support expert for our company, you will repair and network print equipment, utilizing your proven technical expertise and aptitude to learn about the functions and operations of multiple lines of manufacturers’ print, copy, scan and fax devices. You will be energized by learning and sharing new information and have patience and compassion for end-users who seek your experience and talent to perform their jobs. You must have exceptional interpersonal and communication skills and use your listening abilities to the advantage of your customer at all times. As an enthusiastic team player who thrives on hands-on technical work and professionalism, you will be motivated by solving technical challenges in a fast-paced environment.

Responsibilities:

Respond rapidly to technical service calls and be able to produce results and satisfy customers under pressure and with professionalism
Proactively foster relationships with hospital staff and manufacturers’ equipment and supply representatives
When called upon, act as the liaison with equipment and supply vendors as directed
Under supervisor’s guidance, monitor and collect numerical data and prepare for analysis
Support supply chain and device inventory control and be prepared to request assistance to complete tasks on time and with quality care
Review and maintain manufacturers’ schematics and service manuals for all assigned devices and stay informed of new product lines in the print environment
Complete preventative maintenance and repair records and maintain backup device inventory

Requirements

Superb technical skills in the print environment and strong knowledge of LAN/WAN, TCP/IP Ethernet and network connectivity applications
Demonstrated hands-on technical service and troubleshooting background in the print environment, including rapid response in a B2B setting
Exceptional customer service, organizational and time management skills
Independent thinker and device troubleshooter with strong decision making skills
Technical background in print, copy, scan and fax devices and strong understanding of an IT/IS and networking infrastructure for e-communications
Working knowledge of TCP/IP networking
Innovative thinker who is a team player and inspires others to achieve goals
7+ years of technical experience in the print environment with strong customer service orientation
Technical expertise as gained through employment or certificate of accomplishment in technology and/or software applications
Professional certification (A+, Network+, etc.) a plus
Bachelor’s degree in Technology, Software Application or Engineering preferred

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary of $40K-$45K annually and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

To Apply:

To respond to this opportunity, please go to:

https://insperity.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=69609

For more information about the company, please visit our online at: www.auxilioinc.com

For more details, please find here.

Source: http://www.careerbuilder.com

Print Management Solutions Seminar

2011-10-01T22:30:00.000-07:00

Start:: October 25, 2011 8:00 am
End:: October 25, 2011 9:30 am

Venue:: Country Inn & Suites
Phone:: 952-975-0081
Address: Google Map: 591 W 78th Street, Chanhassen, United States, 55317

Join BusinessWare Solutions and HP in October to learn how to stretch your printing dollar a little bit further and get the most out of your print budget. Learn about options like:

HP ePrint: HP ePrint is a mobile print solution that allows anyone with an Internet-enabled device to tap into the power of cloud services for printing on the go. HP ePrint makes mobile printing easy for large enterprises, small businesses, telecommuting professionals, and consumers.

HP Access Control: Creating a less wasteful and more secure print environment is easy with HP Access Control Printing Solutions. HP Access Control combines the cost controls and security features an enterprise needs with the ease-of-use that users demand.

Forms Automation: Reduce processing time and costs associated with the design, production, and management of the multitude of documents produced on a daily basis, while allowing them to be more responsive with HP Forms and Document Automation Solutions.

Managed Print Services: Managed Print Services allow customers to have their printers taken care of with no hassle or worry to them. With Managed Print Services, you receive genuine HP toner, maintenance, and service all for what you would normally spend on toner alone.

To find out more details, please click here.

Source: http://www.businesswaresolutions.com

Samsung Joins Managed Print Services Association as Newest Foundation Member

2011-10-01T22:21:00.000-07:00

Columbus, OH – September 22, 2011 – Samsung has joined the Managed Print Services Association (MPSA) as the group’s newest Foundation member. Samsung is one of the world's leading electronics companies, specializing in digital appliances and media, semiconductors, memory and system integration. The company’s innovative and top quality products and processes are recognized worldwide.

“As an MPSA Foundation member, we can extend the value of this membership to our dealer and reseller community. The information, best practices and knowledge base that are available are invaluable,” said Peter Richardson, Manager, Printer Marketing, Samsung Electronics America, Inc. Enterprise Business Division. “Foundation membership demonstrates our commitment to support dealers and resellers that address SMB, corporate and enterprise accounts with MPS. As a 100 percent channel sales organization with no direct sales, Samsung really reflects and respects the nature of the MPSA.”

Samsung has a complete portfolio of printers and multi-functional peripherals, along with unique software and technology. The world’s largest technology company, Samsung also holds the number two position worldwide in patents. Samsung shows strong commitment to dealers and resellers who offer managed print services A Platform for Leadership“It’s great news for the MPSA to have the support of a global player of the caliber of Samsung. The company brings an extensive understanding of technology and the marketplace, as well as a strong network of dealers and resellers, who in turn will benefit from greater opportunities to grow their MPS experience,” said MPSA President, Joe Barganier.

“As a company dedicated to the channel, we feel it is important that the industry has an independent voice of the reseller, manufacturer and the end-user. MPSA is that independent voice, as well as a forum for dealers and solution providers to engage with leading technology companies and hardware manufacturers,” Richardson continued. “By making the commitment to being a Foundation Member of MPSA, we want the community at large to know that we are committed to being a leader in the B2B print space by continuing to introduce leading product, innovative solutions and attractive programs.”About the Managed Print Services OrganizationThe Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the emerging MPS industry through the development of standards and industry guidelines which unite the different segments of the industry that bring value to all those participating. For more information about benefits and memberships, visitwww.yourmpsa.org.

About Samsung Electronics America Enterprise Business Division

Based in Ridgefield Park, N.J., Samsung’s Enterprise Business Division (EBD) is a division of Samsung Electronics America (SEA), a U.S. subsidiary of Samsung Electronics Company, Ltd. (SEC), the world’s largest technology company based on revenue. As one of the fastest growing IT companies in the world, Samsung EBD is committed to serving the needs of consumers ranging from the home user to the Fortune 500 elite and supporting the valued channel partners who serve our customers. Samsung EBD offers a complete line of award-winning color and mono-laser printing solutions, desktop monitors, laptop computers, digital signage solutions and projectors. For more information, please visit www.samsung.com or call 1-800-SAMSUNG.

MPSA Media Contacts:

Joe BarganierPresident, Managed Print Services Association

buckeyefenn@att.net. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. 614-882-4121

Carro Ford Weston

carrof@earthlink.net. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. 859-771-5091

Source: http://www.imagesourcemag.com

Mobile Printing is Taking Off! St. Joseph Communications Debuts Mobile Print Kiosks at Toronto’s Pearson International Airport

2011-10-01T22:18:00.000-07:00

St. Joseph Communications launches the world's first self-service public pay kiosks at the Toronto Pearson International Airport, offering smartphone users the ability to print out their documents on the fly.

With the proliferation of mobile devices in the marketplace, print is now shifting from a function being done at home and in the office to the mobile world. In response to this evolving trend, St. Joseph Communications, with support from HP and PrinterOn, has developed the world’s first self-service public pay kiosk offering consumers the ability to print directly from their smartphones and tablets.

“More than 19 per cent of the world’s cell phones are smartphones and this is expected to reach 50 per cent by Christmas,” says Tony Gagliano, Executive Chairman and CEO of St. Joseph Communications. “With the introduction of the ePrintit Kiosk, hundreds of millions of smartphone users worldwide can now quickly and conveniently print out their documents on the fly.”

The patent-pending ePrintit Kiosks allow consumers to print reports, presentations, photos, and more by downloading the HP ePrint service app to their smartphones. The Kiosks can also be securely emailed and can print from any memory device. They are equipped with St. Joseph’s proprietary developed monitoring software, a best-in-class HP colour laser printer, a Citizen dye-sublimation photo printer, online video camera, and 42” digital signage. The Kiosks also provide a North America-wide directory of all restaurants, hotels, attractions, and theatres and will print out maps to the locations as well as general mapping and driving directions for any location.

"Mobile printing is not just the ability to print from a mobile device but also the ability to print when you are truly mobile – wherever life and business happens,” says Sridhar Solur, Director –Managed Enterprise Solutions, Imaging and Printing Group, HP. “Printer ubiquity is an absolute must to enable mobile printing and St. Joseph Communications is a strategic partner to build this network."

St. Joseph is thrilled to announce that the Toronto Pearson International Airport is the location for the public debut of the ePrintit Kiosks. A total of eight kiosks have been installed in high-traffic areas throughout the airport and will be viewed by an average of 87,000 people per day.

"Toronto Pearson is excited about the partnership with St. Joseph Communications that is allowing us to deliver more innovative services to our guests at the airport,” says Sergio Pulla, Senior Manager of Advertising and Partnerships, Greater Toronto Airports Authority. “We are always looking for new ways to delight our guests and we believe that mobile printing kiosks will allow business travellers to use the airport as an extension of their home and office as they wait for their flight."

About St. Joseph Communications

St. Joseph Communications is Canada’s leading provider of integrated communications and marketing solutions. Its business platforms specializing in Content, Print and Media deliver all of its customers’ communications needs, including packaging and in-store design; branding; digital signage; web design; mobile media; photography; custom publishing; digital on-demand printing; high-speed, high-quality commercial printing; and document solutions. St. Joseph is also owner and publisher of some of Canada’s leading consumer magazines, including Toronto Life and FASHION Magazine. The company is well recognized for its environmental leadership and commitment to the communities in which it operates. http://www.stjoseph.com

Source: http://www.prweb.com

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Mobile Printing is Taking Off! St. Joseph Communications Debuts Mobile Print Kiosks at Toronto’s Pearson International Airport

St. Joseph Communications launches the world's first self-service public pay kiosks at the Toronto Pearson International Airport, offering smartphone users the ability to print out their documents on the fly.

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