A bank redefined the [middle manager] role. They knew the role had become unwieldy, and as they looked into it they found that just by having a direct report, every people manager had 105 tasks to do. Some of these tasks made sense for a manager: performance reviews and coaching. But there were other things, like simple approvals of credit cards or expense reports, that … [ Read more ]

Authors: Bill Schaninger, Bryan Hancock, Emily Field
Source: The future of middle management
Original Publication: The McKinsey Quarterly
Subjects: Management, Organizational Behavior

Original article: Redefining the Middle Manager Role © Equinox Enterprises (Jeff Blum)