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Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL OVERVIEW:

The Medical Assistant I is responsible for supporting the practice with overall responsibility for
maintaining efficiency of patient flow. The Medical Assistant I will be responsible for greeting
all patients in an appropriate manner, take vital signs, assist with routine and complex
procedures, perform phlebotomy and EKG as needed, and assist in determining reason for
patient visit. He/She will be responsible for answering practice education and counseling and
perform various testing and screenings. The Medical Assistant I will also be responsible for
maintaining patient rooms, setting up and stocking, as appropriate and ordering and tracking
supplies for the practice.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Greets patients coming in for appointments, in a professional manner, and escorts them into
patient exam rooms.
2. Assists with all procedures within the practice including both routine and non-routine
(complex) procedures. (The extent and complexity of procedures will be practice specific and
need to have documentation of why considered complex).
3. Takes vital signs, performs phlebotomy and obtains EKGs when appropriate.
4. Assists with determining reason for visit or phone call, flags for immediate responses, takes
messages appropriately and notifies appropriate medical staff.
5. Performs patient education and counseling in predetermined areas and various testing
(vision/hearing), under proper direction.
6. Assists with receiving test results for physicians and calling patient with follow up of labs and
tests under direction of physician.
7. Assists with varied procedures, such as blood pressure checks, throat cultures and suture
removals, as directed and under the supervision of the RN or MD.
8. Answers practice phones, takes messages, and schedules appointments when appropriate, in addition to assisting with administrative work.
9. Escorts patients and labs/supplies to other areas of the hospital, as requested.
10. Clean instruments and equipment, following infection control guidelines.
11. Operates sterilizer when received, if applicable. Maintains sterilizer competencies.
12. Maintains excellent customer service.
13. Performs all other duties as assigned.
Requirements: QUALIFICATIONS
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated
knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, preferably in an Ambulatory setting, is required.

SKILLS/ABILITIES/COMPETENCIES REQUIRED
1. Exceptional interpersonal, communication, and customer service skills are required.
2. Strong clinical and judgment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively.
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGs, vital
signs, etc.

WORK CONDITIONS
1. Ability to transport patients and equipment throughout Hospital (10% of time).
2. Ability to assist patients in exam room, may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50lbs).

AGE-SPECIFICITY GUIDELINES

The individual in this position must demonstrate appropriate knowledge of the principals of
growth and development over the life span of the patient. In addition, he/she must possess the
ability to assess patient data relative to the specific needs of the patient and must provide care as described in the departmentand#x2019;s policies and/or procedures.

SUPERVISORY RESPONSIBILITY:
None. May be responsible for assisting with training of new staff and or taking role as lead for
other staff
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Phlebotomist/Laboratory Technician greets patients, processes paperwork and specimens, and logs all tests into the computer. Performs heelsticks, and/or venipunctures on all patients to include:
Infant (age 0-2) Adolescents (age 14-20) Adult (age 20-65) Older Adults (andgt;65 years). Performs EKGS upon request. Processes and prepares specimens for transport to the laboratory.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. Greets patients arriving in the Phlebotomy Collection Station.
2. As appropriate, performs patient registrations on new patients not in BICS. Updates demographic and fiscal information as necessary on existing patients.
3. Enters electronic orders as appropriate. Logs all tests checked off on the requisition, making certain all pertinent information and comments are included in the process.
4. Produces bar code labels to affix to specimens after collection. Makes certain that specimens are appropriately labeled in the presence of the patient.
5. Performs venipuncture on populations defined above, using proper patient identification and aseptic technique.
6. Collects the correct number and types of specimens for the order.
7. Performs EKGs and/or heelsticks as appropriate.
8. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
9. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all clinical staff, patients and families.
10. Prepares samples for transport to the laboratory in accordance with established policies.
11. Follows all policies and procedures, including those specific to the Phlebotomy Collection Station.
12. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
13. Maintains the blood collection area and bathroom(s) in a clean and orderly fashion.
14. Performs all necessary paperwork and clerical duties as directed by the Supervisor. Prints daily patient reports and delivers them to each suite as needed. Makes daily scheduled rounds to practices that require pickup of samples.
15. Serves as liaison between the Clinical Labs and the on-site clinicians, administrators and patients. Assists with problem resolution.
16. Rotates among hospital campus and off site collection stations as needed under the direction of the Supervisor.
17. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
18. Performs all other duties as required.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification preferred.
3. Prior Phlebotomy experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Knowledge to select appropriate tubes and volumes for test(s) requested.
3. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
4. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
5. Ability to communicate effectively with all clinicians and other hospital staff
6. All computer skills necessary for the use of E-mail and hospital applications as required.
7. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures including capillary collection and blood cultures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.
8. Must have the ability to interpret laboratory requisitions.
9. Must be able to perform specimen processing in accordance with dept policy.

WORKING CONDITIONS: Describe the conditions in which the work is performed.
1. Extremely busy work environment..
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs all functions of phlebotomist, including the more difficult cases. Troubleshoots problems and follow up as appropriate. Works well independently and is able to direct a team of phlebotomists. Assists Supervisor with duties such as scheduling, orientation and training. Assists Supervisor with administrative tasks as directed.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides oversight in the absence of the Supervisor and on weekends/holidays
a. Makes changes in the schedule as necessary; Fills in as necessary.
b. Makes certain coverage is adequate; Rotates pagers according to policy.
c. Uses sound judgment in handling all problems that arise. Notifies Supervisor or Director as appropriate.
2. Assists the Supervisor in the orientation and training of new employees; making certain that all orientation and competency paperwork is complete and accurate. Assists with annual competency testing and documentation. Assists with performance evaluations as appropriate.
3. Performs all duties and responsibilities of a phlebotomist. Performs venipunctures on difficult patients when phlebotomists are not able to obtain samples.
a. Identifies the patient according to departmental policy
b. Collects appropriate tubes and maintains stability as necessary.
c. Properly completes requisitions and/or electronic orders in Lattice including edits and comments.
d. Follows all directions, as applicable, to study protocols.
e. Uses proper phlebotomy technique and isolation procedures (when necessary)
f. Checks wound site before leaving the patient.
g. Communicates necessary information concerning patients and patient specimens to appropriate person in a timely manner.
h. Follows all Infection Control guidelines.
4. Performs routine, STAT and timed heelsticks on babies, inpatient and outpatient
a. Understands the potential hazards involved with obtaining specimens from neonates;
b. Uses proper phlebotomy and isolation techniques for neonates;
c. Identifies the patient according to departmental policy
d. Checks wound site before leaving the patient.
5. Serves as a resource for the phlebotomy and lab control staff.
6. Works collaboratively as a Senior member of the laboratory team:
a. Follows all policies and procedures and sets a good example.
b. Demonstrates professional customer service skills at all times
c. Assists in the identification and resolution of issues.
d. Demonstrates ability to effectively communicate with other Team Leaders, Supervisors, Directors and Administrators.
7. Assists the supervisor in tracking staff productivity for all shifts.
8. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
9. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure and ensures that staff is following established guidelines.
10. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures.
11. Responsible for safety, supplies and documentation as appropriate
a. Maintains a safe environment at all times. Immediately notifies Supervisor or Director of patient safety issues.
b. Maintains pod sheets and other documents in a neat and orderly manner.
c. Maintains phlebotomy logbooks as required.
d. Orders and maintains an appropriate level of supplies. Ensures that expired supplies are removed from the area.
12. Required weekend/holiday rotation according to the needs of the department.
13. Performs other duties as required.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy Certificate desired, but not required.
3. Performance evaluation of highly effective or better on most recent review. No active corrective action on file.
4. Five years of phlebotomy experience preferred.
5. Demonstrated ability to perform routine and STAT venipuncture on adults and babies, as well as more difficult patients.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Requires knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients. Ability to perform more difficult venipunctures, routine and STAT
2. Requires basic knowledge of the anatomy and physiology of veins and neonatesand#x2019; heels.
3. Required ability to interpret lab requisition and select appropriate tube(s) for collection.
4. Standing and walking for 90% of the time and some physical effort to transport supplies and specimens.
5. Must have basic computer knowledge of Windows, BICS, Outlook, and TOS.
6. Ability to work collaboratively as a senior member of the laboratory team and to assume oversight in the absence of Supervisor. Must demonstrate sound judgment at all times.
7. Must have the ability to interact with physicians, nurses, and coordinators on nursing units.
8. Must have the ability to interact with patients and their families; alleviating fears they may have and making them feel as comfortable as possible.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Phlebotomist/Laboratory Technician greets patients, process paperwork and specimens, and logs all tests into the computer. Performs heelsticks, fingersticks, and venipunctures on all patients to include:
Infant (age 0-2) Children (age 2-14) Adolescents (age 14-20) Adult (age 20-65) Older Adults (andgt;65 years)

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Greets patients arriving in the phlebotomy laboratory.
2. Logs into the computer, all tests checked off on the requisition, making certain all pertinent information and comments are included in the process.
3. Produces bar code labels to affix to specimens after collection.
4. Performs heelsticks, fingersticks, and venipunctures on populations defined above, using aseptic and proper techniques.
5. Makes certain that specimens are appropriately labels and collected.
6. Maintains correct paperwork and procedures specific to BWH LAB at Patriot Place.
7. Prepares the blood drawing area for patients, making certain an appropriate inventory of supplies is maintained and that the area is maintained in a clean and orderly manner.
8. Performs WB PT test procedures, and necessary paperwork and clerical duties.
9. Responsible for maintaining a safe work area and adhering to all safety, Infection Control, and OSHA guidelines and policies.
10. Demonstrates professional customer service skills whenever interacting with a customer.
11. Performs support services as assigned and other duties as required.
12. Is responsible for all other responsibilities and duties necessary for the day to day operations of the laboratory including safety and compliance OSHA.
13. Responsible to be aware of JCAHO National Patient Safety Goals and to comply with BWH Hospital and Laboratory policies and procedures
Requirements: QUALIFICATIONS
1. Requires a high school diploma.
2. One or two years prior experience, but will train.
3. Standing and walking 80% of the time.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Must have good communication skills and the ability to make the patient relaxed and comfortable.
2. Must be able to perform heelsticks, fingersticks, and venipunctures on populations previously defined.
3. Must have ability to work well in a fast paced environment.
4. Must have good organizational skills and be flexible to adjust schedule in accordance with the needs of the laboratory.
5. Must have the ability to interpret laboratory requisitions.

WORKING CONDITIONS
1. Busy laboratory environment.
2. Exposure to odors, infectious materials and other hazardous substances.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs and or BMI. Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Also will complete other duties as assigned by Chief Concierge/ Operations Coordinator, Practice Coordinator and Practice Administrator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted. Assists with injection set-ups. May perform suture and or staple removals, dressing changes and neurological testing.
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs and or BMI. Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Also will complete other duties as assigned by Chief Concierge/ Operations Coordinator, Practice Coordinator and Practice Administrator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted. Assists with injection set-ups. May perform suture and or staple removals, dressing changes and neurological testing.
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
Brigham and Women's Advanced Primary Care Associates, South Huntington is an internal medicine practice opening in early summer 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their health care team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-centered Medical Home.

We are looking for medical assistants who will help make every patientand#x2019;s visit to South Huntington a great experience. As valued members of the healthcare team, they will contribute to the health of our patients and the community we serve, while having many opportunities for professional growth.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Actively and efficiently manage the flow of patients through the office
o Pre-visit chart preparation and information gathering to optimize the visit
o Room patients
andiquest; Assist providers with medical histories, including medications
and#x2022; Including documenting in electronic health record
andiquest; Check vital signs
andiquest; Update computerized reminders
o Perform point of care testing
o Actively communicate with patients to set expectations, i.e. wait times, what to expect during visit
o Manage room cleaning, stocking, set-up and turnover
and#x2022; Medication management including preparing refills and prior authorizations for physicians
and#x2022; Participation in proactive population management of chronic disease by generating e-mails and letters and calling patients
and#x2022; Tracking of test results, and when appropriate communicating those results to patients
and#x2022; Participate in share medical appointments, including recording history and findings into electronic health record
and#x2022; Participate in the education of students and residents
and#x2022; Participate in process improvement groups
and#x2022; Evening hours once a week, and Saturday AM hours once a month
and#x2022; Occasional home and/or community visits
and#x2022; Assist co-workers in their duties (within the limitations of training and scope of practice)
and#x2022; All other duties as prescribed
Requirements: QUALIFICATIONS:
and#x2022; Bachelor degree a plus, but not required
and#x2022; High school diploma or equivalent required
and#x2022; Graduate of Medical Assistant training program required

SKILLS/ABILITIES/COMPETENCIES:
1. Customer focused and patient-centered
2. Enjoys being part of a diverse team
3. Ability to multi-task
4. Comfortable with change
5. Spanish language skills strongly preferred but not required
6. Basic knowledge and understanding of
and#x2022; Physiology and pathophysiology of common chronic disease states
and#x2022; Medical terminology
and#x2022; Pharmacology
7. Basic knowledge and understanding of the pathophysiology and competency in the performance of the following clinical tasks
and#x2022; Electrocardiogram
and#x2022; Oxygen saturation
and#x2022; Basic wound care
and#x2022; POC testing (andamp; quality control)
o Blood glucose testing
o Urinalysis
o Rapid strep
o Stool guiaic
and#x2022; Vital signs, both manual and automatic, including the performance of orthostatic vital signs
and#x2022; Removal of staples and sutures
and#x2022; Prepare for and chaperone pelvic examinations
and#x2022; Assist with sterile procedures
and#x2022; Specimen labeling
and#x2022; Correct medical waste management practices
and#x2022; Venipuncture
and#x2022; Uncomplicated ear irrigation
8. Basic knowledge and understanding of the medical assistantand#x2019;s role in patient safety and quality
and#x2022; Fall prevention
and#x2022; Patient transfers
and#x2022; Communication and patient hand-offs
o Normal ranges of signs and symptoms / when to alert the MD
and#x2022; Hand-washing
and#x2022; Modifications for obese patients
and#x2022; Patients with disabilities
and#x2022; Infection control
and#x2022; Proper use of personal protective equipment
and#x2022; Role in medical emergencies
and#x2022; Quality and pay for performance
and#x2022; Joint commission compliance
o National patient safety goals
and#x2022; Patient outcomes
and#x2022; Health literacy
9. Information technology
and#x2022; Documenting patient interactions
and#x2022; Electronic medical record (LMR)
and#x2022; Prescription refill process
and#x2022; Clinical messaging
and#x2022; Patient gateway
and#x2022; Percipio
10. Basic knowledge of office operations and standards
and#x2022; Front desk cross-training
and#x2022; Basic understanding of office procedures including filing, copying, scanning, printing, and faxing.
and#x2022; Phone skills: Ability to use phone system- answer and screen calls, put on hold.
and#x2022; Verbal skills: Ability to answer questions and give information as appropriate, and communicate in a professional, courteous, clear and concise manner.
and#x2022; Writing skills: Basic use of email, ability to take accurate and complete messages.
and#x2022; Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to follow instructions.
and#x2022; System skills: Basic computer literacy and understanding of office systems, ability to type and enter data.
11. Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:

This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs (height,weight,temperature).Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Medical Assistant will complete other duties as assigned by supervisor / manager

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETNEICES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETNEICES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL OVERVIEW:

The Medical Assistant I is responsible for supporting the practice with overall responsibility for
maintaining efficiency of patient flow. The Medical Assistant I will be responsible for greeting
all patients in an appropriate manner, take vital signs, assist with routine and complex
procedures, perform phlebotomy and EKG as needed, and assist in determining reason for
patient visit. He/She will be responsible for answering practice education and counseling and
perform various testing and screenings. The Medical Assistant I will also be responsible for
maintaining patient rooms, setting up and stocking, as appropriate and ordering and tracking
supplies for the practice.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Greets patients coming in for appointments, in a professional manner, and escorts them into
patient exam rooms.
2. Assists with all procedures within the practice including both routine and non-routine
(complex) procedures. (The extent and complexity of procedures will be practice specific and
need to have documentation of why considered complex).
3. Takes vital signs, performs phlebotomy and obtains EKGs when appropriate.
4. Assists with determining reason for visit or phone call, flags for immediate responses, takes
messages appropriately and notifies appropriate medical staff.
5. Performs patient education and counseling in predetermined areas and various testing
(vision/hearing), under proper direction.
6. Assists with receiving test results for physicians and calling patient with follow up of labs and
tests under direction of physician.
7. Assists with varied procedures, such as blood pressure checks, throat cultures and suture
removals, as directed and under the supervision of the RN or MD.
8. Answers practice phones, takes messages, and schedules appointments when appropriate, in addition to assisting with administrative work.
9. Escorts patients and labs/supplies to other areas of the hospital, as requested.
10. Clean instruments and equipment, following infection control guidelines.
11. Operates sterilizer when received, if applicable. Maintains sterilizer competencies.
12. Maintains excellent customer service.
13. Performs all other duties as assigned.
Requirements: QUALIFICATIONS
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated
knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, preferably in an Ambulatory setting, is required.

SKILLS/ABILITIES/COMPETENCIES REQUIRED
1. Exceptional interpersonal, communication, and customer service skills are required.
2. Strong clinical and judgment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively.
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGs, vital
signs, etc.

WORK CONDITIONS
1. Ability to transport patients and equipment throughout Hospital (10% of time).
2. Ability to assist patients in exam room, may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50lbs).

AGE-SPECIFICITY GUIDELINES

The individual in this position must demonstrate appropriate knowledge of the principals of
growth and development over the life span of the patient. In addition, he/she must possess the
ability to assess patient data relative to the specific needs of the patient and must provide care as described in the departmentand#x2019;s policies and/or procedures.

SUPERVISORY RESPONSIBILITY:
None. May be responsible for assisting with training of new staff and or taking role as lead for
other staff
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Phlebotomist/Laboratory Technician greets patients, processes paperwork and specimens, and logs all tests into the computer. Performs heelsticks, and/or venipunctures on all patients to include:
Infant (age 0-2) Adolescents (age 14-20) Adult (age 20-65) Older Adults (andgt;65 years). Performs EKGS upon request. Processes and prepares specimens for transport to the laboratory.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. Greets patients arriving in the Phlebotomy Collection Station.
2. As appropriate, performs patient registrations on new patients not in BICS. Updates demographic and fiscal information as necessary on existing patients.
3. Enters electronic orders as appropriate. Logs all tests checked off on the requisition, making certain all pertinent information and comments are included in the process.
4. Produces bar code labels to affix to specimens after collection. Makes certain that specimens are appropriately labeled in the presence of the patient.
5. Performs venipuncture on populations defined above, using proper patient identification and aseptic technique.
6. Collects the correct number and types of specimens for the order.
7. Performs EKGs and/or heelsticks as appropriate.
8. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
9. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all clinical staff, patients and families.
10. Prepares samples for transport to the laboratory in accordance with established policies.
11. Follows all policies and procedures, including those specific to the Phlebotomy Collection Station.
12. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
13. Maintains the blood collection area and bathroom(s) in a clean and orderly fashion.
14. Performs all necessary paperwork and clerical duties as directed by the Supervisor. Prints daily patient reports and delivers them to each suite as needed. Makes daily scheduled rounds to practices that require pickup of samples.
15. Serves as liaison between the Clinical Labs and the on-site clinicians, administrators and patients. Assists with problem resolution.
16. Rotates among hospital campus and off site collection stations as needed under the direction of the Supervisor.
17. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
18. Performs all other duties as required.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification preferred.
3. Prior Phlebotomy experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Knowledge to select appropriate tubes and volumes for test(s) requested.
3. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
4. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
5. Ability to communicate effectively with all clinicians and other hospital staff
6. All computer skills necessary for the use of E-mail and hospital applications as required.
7. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures including capillary collection and blood cultures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.
8. Must have the ability to interpret laboratory requisitions.
9. Must be able to perform specimen processing in accordance with dept policy.

WORKING CONDITIONS: Describe the conditions in which the work is performed.
1. Extremely busy work environment..
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs all functions of phlebotomist, including the more difficult cases. Troubleshoots problems and follow up as appropriate. Works well independently and is able to direct a team of phlebotomists. Assists Supervisor with duties such as scheduling, orientation and training. Assists Supervisor with administrative tasks as directed.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides oversight in the absence of the Supervisor and on weekends/holidays
a. Makes changes in the schedule as necessary; Fills in as necessary.
b. Makes certain coverage is adequate; Rotates pagers according to policy.
c. Uses sound judgment in handling all problems that arise. Notifies Supervisor or Director as appropriate.
2. Assists the Supervisor in the orientation and training of new employees; making certain that all orientation and competency paperwork is complete and accurate. Assists with annual competency testing and documentation. Assists with performance evaluations as appropriate.
3. Performs all duties and responsibilities of a phlebotomist. Performs venipunctures on difficult patients when phlebotomists are not able to obtain samples.
a. Identifies the patient according to departmental policy
b. Collects appropriate tubes and maintains stability as necessary.
c. Properly completes requisitions and/or electronic orders in Lattice including edits and comments.
d. Follows all directions, as applicable, to study protocols.
e. Uses proper phlebotomy technique and isolation procedures (when necessary)
f. Checks wound site before leaving the patient.
g. Communicates necessary information concerning patients and patient specimens to appropriate person in a timely manner.
h. Follows all Infection Control guidelines.
4. Performs routine, STAT and timed heelsticks on babies, inpatient and outpatient
a. Understands the potential hazards involved with obtaining specimens from neonates;
b. Uses proper phlebotomy and isolation techniques for neonates;
c. Identifies the patient according to departmental policy
d. Checks wound site before leaving the patient.
5. Serves as a resource for the phlebotomy and lab control staff.
6. Works collaboratively as a Senior member of the laboratory team:
a. Follows all policies and procedures and sets a good example.
b. Demonstrates professional customer service skills at all times
c. Assists in the identification and resolution of issues.
d. Demonstrates ability to effectively communicate with other Team Leaders, Supervisors, Directors and Administrators.
7. Assists the supervisor in tracking staff productivity for all shifts.
8. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
9. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure and ensures that staff is following established guidelines.
10. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures.
11. Responsible for safety, supplies and documentation as appropriate
a. Maintains a safe environment at all times. Immediately notifies Supervisor or Director of patient safety issues.
b. Maintains pod sheets and other documents in a neat and orderly manner.
c. Maintains phlebotomy logbooks as required.
d. Orders and maintains an appropriate level of supplies. Ensures that expired supplies are removed from the area.
12. Required weekend/holiday rotation according to the needs of the department.
13. Performs other duties as required.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy Certificate desired, but not required.
3. Performance evaluation of highly effective or better on most recent review. No active corrective action on file.
4. Five years of phlebotomy experience preferred.
5. Demonstrated ability to perform routine and STAT venipuncture on adults and babies, as well as more difficult patients.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Requires knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients. Ability to perform more difficult venipunctures, routine and STAT
2. Requires basic knowledge of the anatomy and physiology of veins and neonatesand#x2019; heels.
3. Required ability to interpret lab requisition and select appropriate tube(s) for collection.
4. Standing and walking for 90% of the time and some physical effort to transport supplies and specimens.
5. Must have basic computer knowledge of Windows, BICS, Outlook, and TOS.
6. Ability to work collaboratively as a senior member of the laboratory team and to assume oversight in the absence of Supervisor. Must demonstrate sound judgment at all times.
7. Must have the ability to interact with physicians, nurses, and coordinators on nursing units.
8. Must have the ability to interact with patients and their families; alleviating fears they may have and making them feel as comfortable as possible.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Phlebotomist/Laboratory Technician greets patients, process paperwork and specimens, and logs all tests into the computer. Performs heelsticks, fingersticks, and venipunctures on all patients to include:
Infant (age 0-2) Children (age 2-14) Adolescents (age 14-20) Adult (age 20-65) Older Adults (andgt;65 years)

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Greets patients arriving in the phlebotomy laboratory.
2. Logs into the computer, all tests checked off on the requisition, making certain all pertinent information and comments are included in the process.
3. Produces bar code labels to affix to specimens after collection.
4. Performs heelsticks, fingersticks, and venipunctures on populations defined above, using aseptic and proper techniques.
5. Makes certain that specimens are appropriately labels and collected.
6. Maintains correct paperwork and procedures specific to BWH LAB at Patriot Place.
7. Prepares the blood drawing area for patients, making certain an appropriate inventory of supplies is maintained and that the area is maintained in a clean and orderly manner.
8. Performs WB PT test procedures, and necessary paperwork and clerical duties.
9. Responsible for maintaining a safe work area and adhering to all safety, Infection Control, and OSHA guidelines and policies.
10. Demonstrates professional customer service skills whenever interacting with a customer.
11. Performs support services as assigned and other duties as required.
12. Is responsible for all other responsibilities and duties necessary for the day to day operations of the laboratory including safety and compliance OSHA.
13. Responsible to be aware of JCAHO National Patient Safety Goals and to comply with BWH Hospital and Laboratory policies and procedures
Requirements: QUALIFICATIONS
1. Requires a high school diploma.
2. One or two years prior experience, but will train.
3. Standing and walking 80% of the time.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Must have good communication skills and the ability to make the patient relaxed and comfortable.
2. Must be able to perform heelsticks, fingersticks, and venipunctures on populations previously defined.
3. Must have ability to work well in a fast paced environment.
4. Must have good organizational skills and be flexible to adjust schedule in accordance with the needs of the laboratory.
5. Must have the ability to interpret laboratory requisitions.

WORKING CONDITIONS
1. Busy laboratory environment.
2. Exposure to odors, infectious materials and other hazardous substances.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs and or BMI. Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Also will complete other duties as assigned by Chief Concierge/ Operations Coordinator, Practice Coordinator and Practice Administrator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted. Assists with injection set-ups. May perform suture and or staple removals, dressing changes and neurological testing.
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs and or BMI. Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Also will complete other duties as assigned by Chief Concierge/ Operations Coordinator, Practice Coordinator and Practice Administrator.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted. Assists with injection set-ups. May perform suture and or staple removals, dressing changes and neurological testing.
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
Brigham and Women's Advanced Primary Care Associates, South Huntington is an internal medicine practice opening in early summer 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their health care team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-centered Medical Home.

We are looking for medical assistants who will help make every patientand#x2019;s visit to South Huntington a great experience. As valued members of the healthcare team, they will contribute to the health of our patients and the community we serve, while having many opportunities for professional growth.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Actively and efficiently manage the flow of patients through the office
o Pre-visit chart preparation and information gathering to optimize the visit
o Room patients
andiquest; Assist providers with medical histories, including medications
and#x2022; Including documenting in electronic health record
andiquest; Check vital signs
andiquest; Update computerized reminders
o Perform point of care testing
o Actively communicate with patients to set expectations, i.e. wait times, what to expect during visit
o Manage room cleaning, stocking, set-up and turnover
and#x2022; Medication management including preparing refills and prior authorizations for physicians
and#x2022; Participation in proactive population management of chronic disease by generating e-mails and letters and calling patients
and#x2022; Tracking of test results, and when appropriate communicating those results to patients
and#x2022; Participate in share medical appointments, including recording history and findings into electronic health record
and#x2022; Participate in the education of students and residents
and#x2022; Participate in process improvement groups
and#x2022; Evening hours once a week, and Saturday AM hours once a month
and#x2022; Occasional home and/or community visits
and#x2022; Assist co-workers in their duties (within the limitations of training and scope of practice)
and#x2022; All other duties as prescribed
Requirements: QUALIFICATIONS:
and#x2022; Bachelor degree a plus, but not required
and#x2022; High school diploma or equivalent required
and#x2022; Graduate of Medical Assistant training program required

SKILLS/ABILITIES/COMPETENCIES:
1. Customer focused and patient-centered
2. Enjoys being part of a diverse team
3. Ability to multi-task
4. Comfortable with change
5. Spanish language skills strongly preferred but not required
6. Basic knowledge and understanding of
and#x2022; Physiology and pathophysiology of common chronic disease states
and#x2022; Medical terminology
and#x2022; Pharmacology
7. Basic knowledge and understanding of the pathophysiology and competency in the performance of the following clinical tasks
and#x2022; Electrocardiogram
and#x2022; Oxygen saturation
and#x2022; Basic wound care
and#x2022; POC testing (andamp; quality control)
o Blood glucose testing
o Urinalysis
o Rapid strep
o Stool guiaic
and#x2022; Vital signs, both manual and automatic, including the performance of orthostatic vital signs
and#x2022; Removal of staples and sutures
and#x2022; Prepare for and chaperone pelvic examinations
and#x2022; Assist with sterile procedures
and#x2022; Specimen labeling
and#x2022; Correct medical waste management practices
and#x2022; Venipuncture
and#x2022; Uncomplicated ear irrigation
8. Basic knowledge and understanding of the medical assistantand#x2019;s role in patient safety and quality
and#x2022; Fall prevention
and#x2022; Patient transfers
and#x2022; Communication and patient hand-offs
o Normal ranges of signs and symptoms / when to alert the MD
and#x2022; Hand-washing
and#x2022; Modifications for obese patients
and#x2022; Patients with disabilities
and#x2022; Infection control
and#x2022; Proper use of personal protective equipment
and#x2022; Role in medical emergencies
and#x2022; Quality and pay for performance
and#x2022; Joint commission compliance
o National patient safety goals
and#x2022; Patient outcomes
and#x2022; Health literacy
9. Information technology
and#x2022; Documenting patient interactions
and#x2022; Electronic medical record (LMR)
and#x2022; Prescription refill process
and#x2022; Clinical messaging
and#x2022; Patient gateway
and#x2022; Percipio
10. Basic knowledge of office operations and standards
and#x2022; Front desk cross-training
and#x2022; Basic understanding of office procedures including filing, copying, scanning, printing, and faxing.
and#x2022; Phone skills: Ability to use phone system- answer and screen calls, put on hold.
and#x2022; Verbal skills: Ability to answer questions and give information as appropriate, and communicate in a professional, courteous, clear and concise manner.
and#x2022; Writing skills: Basic use of email, ability to take accurate and complete messages.
and#x2022; Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to follow instructions.
and#x2022; System skills: Basic computer literacy and understanding of office systems, ability to type and enter data.
11. Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:

This position is responsible for supporting the practice as a medical assistant, with overall responsibility for maintaining efficiency of patient flow. Will be responsible for greeting patients in an appropriate manner, updating patients on wait times, escorting patients into the exam rooms and taking vital signs (height,weight,temperature).Prior to rooming patient will asses need for interpreter. Will assist with routine and complex procedures within the practice in addition to asking patient reason for visit. Will be responsible for tracking and ordering and maintains supplies within the practice and assists with proper inventory control. Responsible for ensuring exam rooms are cleaned, stocked and prepared for next day prior to leaving or communicating need with late coverage MA. Medical Assistant will complete other duties as assigned by supervisor / manager

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Greets patients as they arrive for appointment and escorts into exam rooms. Updates patients on wait time per Ambulatory Council Guidelines.
2. Will assist the physician or caregiver with acquisition of necessary supplies / procedures within scope of practice.
3. Will assist in determining reason for patient visit and prepare patients for all exams. Takes vital signs / height andamp; weight, provides patient with gown as warranted
4. Cleans, prepares, stocks room for next day and communicates with late night MA / LPN if assistance needed. Responsible for maintaining all supplies in assigned suite and notifying responsible party when more supplies are in need of being ordered.
5. Ensures all forms have demographic labels affixed- front and back for 2 sided forms.
6. Performs monthly check out of suite prior to rotation to assist in ensuring supplies/ medications are within expiration dates.
7. Participates in daily Joint Commission readiness by use of two patient identifiers, identifying safety hazards and elevating concerns to supervisor, follows best, safe practices for storage of equipment, clutter management, hand hygiene etc
8. Works in a cohesive manner to instill a sense of team within the ortho clinic and between clinic and admin. Suites. Establishes and maintains appropriate operational rapport with management and physicians to enhance both employee morale and patient satisfaction.
9. Actively participates at departmental staff meetings and makes ongoing suggestions to assist in continuous process improvement for department. Follows all departmental standard operational procedures and hospital wide Policies and Procedures.
10. Performs other duties as assigned.
Requirements: QUALIFICATIONS:
1. High School Diploma or equivalent.
2. Graduate of an approved Medical Assistant Certification Program (or demonstrated knowledge of competencies required to perform essential functions of position).
3. 1-2 years of prior clinical experience, in an Ambulatory setting, required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal, communication and customer service skills are essential.
2. Strong clinical and assessment skills are essential.
3. Good organizational skills are required to prioritize tasks effectively
4. Ability to work successfully as a team player.
5. Demonstrated knowledge of varied medical procedures, such as phlebotomy, EKGand#x2019;s, vital signs, etc.

WORKING CONDITIONS:
1. Ability to transport patients and equipment throughout the Hospital (10-20% of time.
2. Ability to assist patients in exam room; may require lifting of patients.
3. Ability to lift and maneuver equipment (up to 50 pounds).
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETNEICES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Performs blood-drawing procedures to obtain specimens from young adults (18 years) to geriatric (greater than 65 years) for laboratory testing. In addition, must be able to perform blood-drawing procedures from babies (birth to early childhood up to one year) for laboratory testing. Patient population for the blood drawing will include immunosuppressed, late stage cancer, and the morbidly obese patient.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Demonstrates the skills and competence to process/prepare patients for venipuncture/stick.
a. Positively identifies patient according to department policy.
b. Confirms accuracy of all labels and requisitions according to dept policy.
c. Develops a relationship with the patient that is comforting and demonstrates confidence for the venipuncture/stick.
d. Properly instruct patients to obtain urine samples and/or 24-hour collections of urine samples and all other samples as needed.
2. Demonstrates the skills and competence to accurately interpret and complete laboratory requisitions and/or place electronic orders.
a. Completes the laboratory requisition to include all necessary information; the legible documentation of assigned phlebotomy code, collection date, and other required information.
b. Properly completes electronic order in TOS and/or Lattice as necessary.
c. Follows procedures for obtaining and#x201c;standing orderand#x201d; information according to dept policy.
d. Follows all requirements for the Blood Bank (initials, date, patient name and medical record number on all tubes and requisitions.).
e. Follows department policies related to the collection of and#x201c;discharge/transferand#x201d; and and#x201c;statand#x201d; and timed collections.
3. Demonstrates the skill and competence necessary to perform the venipuncture/stick.
a. Selects the best area available for blood drawing.
b. Demonstrates skill with various types of needles and other collection equipment.
c. Follows and#x201c;order of drawand#x201d; standards at all times.
d. Follows procedures for the appropriate collection of blood cultures to avoid contamination of specimen.
e. Removes the tourniquet according to dept policy
f. Labels all samples in accordance with dept policy
g. Checks the wound site before leaving the patient.
4. Follows all Infection Control Guidelines throughout the venipuncture/stick procedure.
a. At all times wears appropriate personal protective equipment.
b. Follows all patient precautions and procedures for isolation.
c. Discards all equipment (sharps, glove, etc.) as required.
d. Follow Hospital Hand Hygiene policy between all procedures and patients.
5. Demonstrates knowledge of collection criteria: correct tube(s), correct volume, stability requirements and/or special handling.
6. Follows all directions, as they are applicable to study protocols.
a. Cooperates with principle investigator and/or supervisor to draw appropriate tubes for tests requested and meet requirements for timed collections.
7. Completes phlebotomy check sheets, logbooks and other documentation as required.
8. Demonstrates professional behavior and customer service skills at all times.
a. Answers all calls and returns all pages with name, department and greeting.
b. Effectively interacts with Supervisor, co-workers and clinical staff to avoid misunderstandings and conflicts.
c. Effectively interacts with patients and patientand#x2019;s families to avoid stress and anxiety.
d. Demonstrates a caring and sensitive attitude to all hospital staff, patients and families.
9. Works collaboratively as a member of the laboratory team at all times
a. Follows all policies and procedures related to attendance, absenteeism, tardiness and breaks.
b. Communicates in a professional and effective manner at all times.
10. Maintains and stocks Inventory:
a. Ensures adequate supplies on hand for rounds. Alerts Team Leaders or Supervisor when supply levels are low.
b. Routinely inspects tubes and other supplies for expiration dates and discards as appropriate.
12. Responsible for pagers and other hospital hardware.
a. Adheres to the pager protocol and is responsible for care of the paging device.
b. Adheres to the lattice protocol and is responsible for care of the scanners and printers.
13. Responsible for weekend/holiday hours according to the needs of the department.
14. Is responsible to be aware of Joint Commission National Patient Safety Goals and to compile with BWH Hospital and Laboratory polices and procedures
15. Performs all other duties as asked and/or directed, as applicable, i.e.,
a. Performs heel sticks according to policy and procedures.
b. Demonstrates knowledge for the administration of glucose solutions for glucose tolerance testing.
c. Performs EKGand#x2019;s according to department policy and procedure.
Requirements: QUALIFICATIONS
1. High School diploma or equivalent.
2. Phlebotomy certification desired but not required.

SKILLS/ ABILITIES/ COMPETNEICES REQUIRED
1. Knowledge and practice of proper aseptic techniques necessary to prevent injury to self and patients.
2. Basic knowledge of the anatomy and physiology of veins.
3. Knowledge to select appropriate tubes and volumes for test(s) requested.
4. Ability to communicate with patients and families to alleviate fears and anxieties and make them feel comfortable and cared for.
5. Physically be able to stand and walk for long periods of time (90% of the day) and transport supplies and specimens as required.
6. Ability to communicate effectively with all clinicians and other hospital staff
7. Some computer skills necessary for training on the use of E-mail and hospital applications as required.
8. Demonstrate competencies in areas of:
a. Venipuncture technique and all blood drawing procedures.
b. Appropriate choice of test tube and required blood volumes.
c. Specimen labeling and patient identification.
d. Customer service skills to include ability to communicate with patients and staff.

WORKING CONDITIONS
1. Extremely busy work environment.
2. Exposure to needle sticks and punctures from other sharps.
3. Exposure to patients with infectious diseases. Must take appropriate precautions according to Infection Control and laboratory guidelines.
4. Required weekend/holiday rotation according to the needs of the department.
Shift: Rotating Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

The per-diem Medical Assistant for Brigham and Womenand#x2019;s Surgical Clinic at South Shore Hospital will provide medical assistance and appointment scheduling for surgeons and physicians from the divisions of General Surgery, Thoracic Surgery, and General/Vascular Surgery and Oncology. This individual must be highly energetic with strong interpersonal skills and flexibility. He/she will work as a team with 2 other Medical Assistants and 5 secretaries, with overall responsibility for maintaining efficiency of patient flow. The Medical Assistant will also greet patients in an appropriate manner, take vital signs, assist with routine and complex procedures, and assist in determining reason for patient visit. The Medical Assistant will maintain patient rooms, setting up and stocking as appropriate, and order supplies for the practice. Administrative responsibilities will include, without limitation, all generaly accepted office responsibilities, making appointments, filing, answering phones, preparing correspondence, preparing charts, obtaining referrals, and paperwork from referring physician offices.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
Clincial Duties
1. Provides a variety of services which include: vital signs, suture/staple removal, dressing changes using sterile techniques. Assist physicians in all minor procedures and wound care as requested. Enter all vital signs after patient encounter into the LMR system.
2. Responsible for the judgement of room rotations and assignments for physicians. This includes the pre-evaluation of charts to determine the need for possible diagnostic procedures in exam room and setting out supplies for MD.
3. Booking appointments, surgeries and radiology/diagnostic testing and communicating clearly to the patients by following office protocol.
4. Ensuring any pathology specimens are labeled and delivered in a timely manner by end of day to pathology department.
5. Triage clinical questions to MD and often handling simple patient clinical inquiries on behalf of MD. Utilizing LMR clinical messaging to document information triaged and update MD.

Administrative Duties
1. Cross-trained to work at front reception desk as requested. Duties include: patient check in/out, answering any questions the patient may have, and any other related administrative tasks.
2. Maintain all filing/organization systems designed for the accurate tracking of patient tests, films, etc.
3. Prepare and review charts for upcoming weekand#x2019;s clinic, including obtaining referrals and ensuring patientand#x2019;s records from referring MD offices have been received.
4. Perform all other duties as assigned, including all generally accepted office functions such as faxing, filing, photocopying, completion of forms and mailing of physician referral letters as required.
Requirements: QUALIFICATIONS:
1. Successful completion of accredited Medical Assisting program.
2. Current certification in Basic Life Support (BLS)
3. 1-2 years experience in a medical office preferred.

SKILLS AND ABILITIES REQUIRED:
1. Must possess analytical abilities and sound judgement needed for interpretation of complex data, and documentation of pertinent patient information and when it is appropriate and necessary to involve MD in patient questions.
2. Work requires prolonged walking and standing. Lifts and positions patients from time to time.
3. Excellent impersonal skills and flexibility.
4. Understanding of and ability to use medical terminology
5. Computer skills (Word, Excel, IDX Lotus Notes, Outlook, etc.) preferred
6. Ability to handle multiple tasks and establish priorities in the midst of a very hectic environment
7. Sensitivity to seriously ill patients and strong interpersonal skills to interact with them.

WORKING CONDITIONS:
1. Works in out-patient care environments for surgical specialties.
2. May be required to stand immobile for long periods of time.
3. May occasionally be exposed to communicable diseases.
4. Frequent exposure to secretions/excretions, unpleasant odors.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00