Comments for Matthew Gifford

Comment on Budget sucks! by Rhonda N

Rhonda N — Mon, 16 Nov 2015 16:05:19 +0000

Rented a car in FL overcharged for gas "option". Went right to the desk when I returned the car to address it. Person went to computer said all fixed removed from my bill. Of course until I get my charge bill with the charges on it. Call and of course no notes in the system and I will have to talk to manager. So far I have left 11 messages on the managers voice mail because no one ever answers the phone. Received one call back on 10-30, they left message but of course you can't call them back because they don't answer.....Tried calling a corporate number, No human exists at any corporate number. and all options send you back through the automated loop. DO NOT RENT FROM BUDGET! they add erroneous charges and hope we don't notice then when you find out about it you can't get to anyone to fix it because they hide behind the automated systems. But the sales line picks up right away!

Comment on Budget sucks! by Derrick Kapok

Derrick Kapok — Sun, 10 May 2015 00:53:10 +0000

I have experienced the same that other dissatisfied customers are saying of renting a car at an agreed rate. But when came time to return, the agent started nickel and diming me with hidden charges. Their damn invoice makes no sense what so ever only to them of course because it’s their tactic to confuse customers in hopes that customers just become bewildered and just agree to pay out of aggravation and duress! What’s worse, the whole courteous attitude that was some what in the beginning, changed to pure rudeness when came time to explain the reason for over charging. The assplug agent (Steven) even went so far as to throw the pen at me in his frustration of having to explain and justify overcharging me. The stupid punk seemed more interested in hurrying in closing shop to go home and yank on his balloon knot after work, rather than “seeing the job through and ensuring good customer service. Didn’t even want to check the car after I’ve returned it. This made me suspicious of him. There was no telling if it was another tactic to add further charges to the bill. To take things even further into misery, when I called their call center that night to report my horrible experience, and finally got through after over 45 min wait, the bitch on the line instantaneously got on the defensive with her street swagger in order to back Steven (the JACKASS’) play!!!! Basically, blaming me for the whole incident! When I finally got a chance to complete a sentence (after her continually talking over me) in explaining to her, she finally realized that what I had been trying to tell her all along about the over charge, she acted as if she was doing me a favor in reimbursing me my money, by saying, “I’m going to make the exception this one time and refund you the money.” She had some nerve to pin this whole incident on me and act as if she was doing me a favor in reversing “my error!” No apology, no thank you for choosing Budget or we hope you choose us again. Nothing of the sort to reinsure that a dissatisfied customer gets satisfied. And this is after I had been hung up on twice by previous phone agents that very night. Complete ASSES! I am infinitely surprised that they are still in business. The unsuspecting customer doesn’t know truly what they’re getting into when they rent vehicles with this company. Now, they are erasing my messages and of me reporting them and exposing this experience on their website. Once again covering themselves and continuing the vicious cycle. Bastards are afraid of the truth coming out!!! Now they’re concerned with their reputation and are desperately going back to “review the defecations” they’ve committed on other dissatisfied customers. Absolute Cheats and Hypocrites! I tell you honestly, they ALL NEED TO BE REVIEWED constantly (the good and bad), and not by some crap system “they” may already have in place. I’ve worked in phone centers, sales and management for years, and the companies I’ve worked for we’re all committed and dedicated to the customers. If ever there was a slip up, it was gracefully corrected. Not hidden or swept under the rug. I have never experienced a level of unprofessionalism as I have with BUDGET RENTAL. The company needs to live up to their slogan and “Make the Better Move!” Or instead, customers should do the same and rent with other companies instead.

In my honest opinion, they’re full of it! Be warned! Rent with a competitor!!!!!!! BUDGET CAR RENTAL IS THE ABSOLUTE WORSE CAR RENTAL MOST LIKLY IN THE WORLD. Don’t be fooled by their prices or slick adds folks. They know nothing about customer service or courtesy. They will over charge and condescend customers once they have their money. Try to escalate and speak to a manager for help? Forget about it! The smart ass punks at the counters will lie and claim that they themselves are the managers, basically leaving customers with NO options. To make matters worse, IF (and that’s a big IF) you do get phone assistance, then good luck with that! On the phone they are even worse!!! They will not listen and reassure customers of seeking a mutual solution. Instead the rude operators like the rental agents will also present negative confrontational and condescending tones. Basically, leaving customers with NO OPTIONS or solutions. To add pain to insult, the crap “survey” BUDGET has implemented is a SERIOUS JOKE in reporting issues, good or bad that customers would like to report. This company runs on a vicious circle in where the employees that have the most interactions with the public, lack the proper training, attitude, decorum and aptitude to provide proper service and courtesy. Instead, BUDGET has hired nothing but PUNKS to demean and mistreat it’s customers. If ever there was a company to go out of business, it would be BUDGET CAR RENTAL. Unfortunate but true. It doesn’t seem they assess their agents or phone reps. I’ve been a sales rep for a long time, and the experience that I had with BUDGET CAR RENTAL, I have to say in my professional opinion, is by far the worse for a company of it’s size. But see for yourselves folks. Check out YELP and the other sites in where customer surveys do matter and make a difference. In where other customers including myself, have written and reported basically the same experiences that I unfortunately had.

Comment on Budget sucks! by Jeff

Jeff — Tue, 13 Jan 2015 03:06:38 +0000

I have just spent time with one of the rudest most of noxious people I've ever had to deal with. I have been trying to pay off a damage claim with budget in a found that there simply threatening and difficult to work with. The representative that has contacted me to simply done nothing but treat me like garbage I'll never rent from them again

Comment on Budget sucks! by Cindy H

Cindy H — Thu, 01 Jan 2015 16:57:50 +0000

Budget is a scam. Horrible customer service. I filled the car up with he's just prior to returning it. Then they sent me a bill for 2 gallons of gas at 8.99 per gallon! ! Unbelievable. Then the manager called me a liar and said I have to provide a receipt. Which I have, but they never said, bring us the receipt. They didn't prove to me when I picked up the car that they filled it. The marker was on full. Just like I picked it up. Never again will I rent from them. Beware. Also.. check the car thoroughly. They tried to pin damage to the windshield on me too..... and they did not inspect the car. Sneaky

Comment on Budget sucks! by Brandon

Brandon — Fri, 19 Dec 2014 16:27:15 +0000

I wish I would have read all of these complaints first before reserving with them. I’ve got the same story as everyone else Had a reservation 45 days ago and less then 12 hours called to say they don’t have any trucks available. Customer service managers feel they can justify their lack of service by quoting the “reservations don’t guarantee truck” clause. OK – cancel my truck reservation because you don’t have a truck. But what gives you the right to go ahead and charge me for failing to pick up my truck? Totally illegal and another case of Budget having to go to court for illegal business practices.

Comment on A misconception about window.orientation by Manny

Manny — Fri, 17 Jan 2014 07:32:30 +0000

Thanks Matthew this was really helpful.

Comment on Budget sucks! by Steve

Steve — Thu, 24 Oct 2013 13:15:29 +0000

Budget violated my retail agreement and left me stranded at the airport. They then tried to "fine" me $50. for the service! On the way to court to file on them.

Comment on Google map in a lightbox by kris

kris — Fri, 11 Oct 2013 19:57:02 +0000

Hi again,

I found an issue setting the div position out of the window :

map {display: block;height: 500px; width: 500px; position:absolute; left:-9999px}

Comment on Google map in a lightbox by kris

kris — Fri, 11 Oct 2013 18:02:30 +0000

Hi,

Does not work for me, the maps is on the top left corner....

Comment on Budget sucks! by Bill Boxburger

Bill Boxburger — Tue, 20 Aug 2013 18:13:12 +0000

DO NOT BECOME AN AGENCY OPERATOR FOR AVISBUDGET GROUP. IT'S ALL ABOUT NUMBERS WITH THESE FOLKS. THE ONLY WAY TO MAKE SOME MONEY IS TO CHEAT AND LIE YOUR CUSTOMERS BEHIND THERE BACKS. YOUR AN ASSET IF YOU DO THIS. IF YOU HAVE MORAL INTEGERTY TOWARDS YOUR CUSTOMERS AND EXPLAIN SERVICES OFFERED YOUR OUT. THE WHOLE AGENCY OPERATOR AGREEMENT IS A SCAM. YOUR A GLORIFIED EMPLOYEE WITH NO BENEFITS OR OVERTIME PAY. THEY FIX THE HOURS YOU HAVE NO CHOICE. MOST OF THE TIME THEY CALL YOU IN THE MORNING TO TELL YOU THAT YOUR NOT GETTING ANY CARS FOR THE DAY. BUT YOU HAVE TO KEEP THE STORE OPEN. DO NOT BECOME AN OPERATOR WALK AWAY....... GOOGLE CLASS ACTION LAWSUIT AVISBUDGET