Measure X

Are You an Effective Coach?

David — Mon, 08 Feb 2016 12:03:43 +0000

Teamwork “The achievements of an organization are the results of the combined effort of each individual.” “People who work together will win, whether it be against complex football defenses, or the problems of modern society.” “Individual commitment to a group effort – that is what makes a team work, a company work, a society work, […]

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Challenges to Opportunities – Dealing with Conflict – Phone Market

David — Sat, 01 Aug 2015 02:10:44 +0000

Turning a challenge into an opportunity – that is the goal of effective conflict resolution! So how do you do that when you’re bubbling up inside with different emotions while the other person is downloading, sometimes nicely and sometimes not, everything anybody did wrong! There are some basic skills that when demonstrated will help to […]

The post Challenges to Opportunities – Dealing with Conflict – Phone Market first appeared on Measure X.

The post Challenges to Opportunities – Dealing with Conflict – Phone Market appeared first on Measure X.

Dealing with Conflict – Challenges to Opportunities – Power Market

David — Sat, 01 Aug 2015 01:58:29 +0000

The post Dealing with Conflict – Challenges to Opportunities – Power Market first appeared on Measure X.

The post Dealing with Conflict – Challenges to Opportunities – Power Market appeared first on Measure X.

Communication Beyond Words

David — Tue, 28 Jul 2015 03:27:55 +0000

No matter what words you use, the tone of your voice reveals what you think and feel. Let’s look at a few examples: A flat and monotone voice says to the customer: “I’m bored and have no interest in what you are talking about.” A high pitched and emphatic voice says: “I’m enthusiastic about this […]

The post Communication Beyond Words first appeared on Measure X.

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Create a Vision For Your Customer ServiceTraining

David — Sun, 28 Jun 2015 07:29:51 +0000

Throughout a cool winter, wise companies obtain hectic preparing for springtime. One means to ready is to develop (or validate) a clear and motivating vision of what you wish to end up being. Back this vision up with customer support training and also various other measures as well as you can change your business right. […]

The post Create a Vision For Your Customer ServiceTraining first appeared on Measure X.

The post Create a Vision For Your Customer ServiceTraining appeared first on Measure X.

The Recipe For A World-Class Service Training Program

David — Fri, 19 Jun 2015 07:20:51 +0000

Providing fantastic customer encounter made use of to be a ‘nice-to-have’ in business globe. Periodically it would drift right into the conversation at executive levels, yet would equally as swiftly wander away as the topics transformed to even more ‘major’ things like producing efficiencies, conference earnings targets and also various other, much more quickly measurable, […]

The post The Recipe For A World-Class Service Training Program first appeared on Measure X.

The post The Recipe For A World-Class Service Training Program appeared first on Measure X.

Effective Customer Service Training

David — Wed, 10 Jun 2015 07:11:11 +0000

Who are the most crucial individuals in your organization? It may come as a surprise to learn that one of the most important people are your staff members – not your customers. Clients come second. Without qualified and also well-trained employees committed to strong service all your efforts to please consumers will certainly be ineffective. […]

The post Effective Customer Service Training first appeared on Measure X.

The post Effective Customer Service Training appeared first on Measure X.

Customer Service Training Benefits For Your Company

David — Wed, 03 Jun 2015 06:54:03 +0000

Service is an important element for all companies as they assist preserving consumers and develop their businesses. Many business have actually recognized the criticality of customer care for their companies and also have actually begun concentrating on customer support training programs to train their workers on abilities needed for service. Companies could choose to offer […]

The post Customer Service Training Benefits For Your Company first appeared on Measure X.

The post Customer Service Training Benefits For Your Company appeared first on Measure X.

Best Practices: First Call Resolution & Call Monitoring

David — Fri, 08 May 2015 00:18:43 +0000

It’s no great surprise that customers who call with any kind of question — billing, account status, product information, technical assistance, etc. — want their questions answered as quickly as possible. Faster resolution equates to lower support costs. For basic issues, this may be accomplished on the customer’s first inbound call; for more technical or […]

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“Life After Landline: Personality Profiling and Upselling – How They Drive Improved Sales Results”

David — Fri, 08 May 2015 00:02:52 +0000

It can be difficult to upsell or suggest additional services. These missed opportunities provide not only another revenue source but serve to bring additional value and deepen the relationship with your customers. We will explore . . . What are transitional phrases and how to use them Why identifying need is vital to selling additional […]

The post “Life After Landline: Personality Profiling and Upselling – How They Drive Improved Sales Results” first appeared on Measure X.

The post “Life After Landline: Personality Profiling and Upselling – How They Drive Improved Sales Results” appeared first on Measure X.