tag:blogger.com,1999:blog-11085883112883444672024-09-12T06:24:47.034-04:00Lessons learned in the definition, measurement,management and improvement of global commercial and government supply / value chains.Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.comBlogger44125tag:blogger.com,1999:blog-1108588311288344467.post-4219411557011969942009-07-10T08:30:00.003-04:002009-07-10T08:30:00.925-04:00

In my last blog entry I bemoaned my inability to figure out how to aggregate business news stories that were specific to supply chain issues. As I was comparing results from Bing (Microsoft's new search engine which is much better than I expected), Google , and Yahoo I ran across a news article from Silobreaker.com. I may be one of the last to discover it but the website was able to provide

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-71654695939684270252009-07-09T11:12:00.002-04:002009-07-09T12:32:10.114-04:00

Where do you go for supply chain related business news? I am not talking about "news" stories about the technology of supply chain management. I am referring to the business cases and reports that relate to how a company's performance has been effected by supply chain issues. If I want to know how Boeing's 787 Dreamliner supply chain concerns are driving their business forecast or how it may

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-45941058115567745402009-07-07T14:51:00.002-04:002009-07-07T14:55:30.147-04:00

APQC was kind enough to let me know that my link to their site (favorite websites - not the survey lists) was broken. It has been updated. As a result, I am currently reviewing and updating all of the links and info on the blog. I will also be revisiting the benchmark and survey lists.

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-19893127648479998122009-02-23T21:10:00.003-05:002009-02-23T21:25:35.377-05:00

Supply Chain / Value Chain Research - An Update and "Last Call"(Since there is some reason to believe that this research will be long-term and an evolving measure of practice and performance, this might not be the last call for responses - just the last call for this instrument). As many of you already know, the survey builds on Dr. Sanjay Menon's delphi study of a few years ago. This update

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-23416374865468935492008-12-10T22:43:00.003-05:002008-12-10T23:05:54.678-05:00

I wanted to send a word of thanks to those of you who have participated in the Supply Chain/Value Chain survey so far. With well over 100 respondents in the first few days we are in the process of making the first analytical pass of the data. The speed with which you have responded has been gratifying, particularly given the business demands associated with the holiday season and the end of the

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-3848636940131423112008-12-02T20:21:00.000-05:002008-12-01T20:34:51.006-05:00

Yesterday I asked for your participation in some value chain / supply chain research that I am conducting with Dr. Sanjay Menon of Louisiana State University - Shreveport. I failed to let you know that unlike some research cycles that take weeks and months, this research is designed to move at the speed of business. Fast.The first review cycle of data will take place within a matter of days.

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-29669525781458595662008-11-28T13:27:00.010-05:002008-12-01T20:20:09.213-05:00

A short while ago, I was flattered to be approacahed by Sanjay Menon, PhD, Lousisiana State University - Shreveport who was interested in continuing the supply chain research he began a few years ago. His original research used an expert panel (Delphi) to frame some basic questions regarding supply chain management - including developing a snapshot of best practices and basic management

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-48697541154583466582008-11-10T12:57:00.006-05:002008-11-10T15:27:55.028-05:00

As I mentioned in a previous post, the Value Chain Group was kind enough to host one of my webinars - this time, an overview of Perfect Order Fulfillment. In the one hour that we devoted to the topic, we were able to discuss how perfect orders are calculated and some of the issues associated with capturing and using the measurements.As a special note, in the webinar I mentioned a survey that

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-4059302624531846522008-10-16T17:45:00.007-04:002008-10-16T18:22:50.066-04:00

A month ago I presented a webinar on Measuring, Managing, and Improving the Extended Value Chain for the Value Chain Group. About 40% of the attendees who responded to survey questions indicated they were interested in additional information on metrics, KPIs, and benchmarking. Statistics indicate that readers of my blog are frequently attracted by the entries on those same activities and the list

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-73086067681570238752008-10-02T23:59:00.002-04:002008-10-02T23:59:00.984-04:00

Recently I was privileged to present a basic introduction to using metrics and process mapping as tools and techniques to measure, manage, and improve the extended supply chain. The Value Chain Group was kind enough to invite me to present my thoughts on how to use a business-centered, metrics driven approach for value chain / supply chain improvement. Besides hosting the webinar, the VCG

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-48136554141532625172008-08-11T20:11:00.002-04:002008-10-02T23:53:18.255-04:00

The Value Chain Group was kind enough to invite me to present my thoughts on how to use a business centered, metrics driven approach for value chain / supply chain improvement. It is a back to basics approach that focuses on the business drivers rather than the technology.I am impressed that the Value Chain Group has opened the invitation (below) to anyone that might benefit from the webinar -

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-88854564510326964312008-08-07T12:17:00.005-04:002008-08-07T12:39:38.917-04:00

As the list of benchmarking reports and surveys has grown, it has been a bit more difficult to scroll through links and reports on the Google Doc spreadsheet that I have been embedding in the blog. This posting marks the transition of the embedded spreadsheet to a web-based table hosted on the Global Performance website. Since it is one of the more frequently bits of information accessed on this

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-28790575316685045542008-07-09T14:06:00.003-04:002008-07-09T16:01:53.289-04:00

As I was researching online survey tools (in preparation for a metrics survey) I discovered MarketingProfs. For many of you who are in the supply chain space, it may seem irrelevant to consider marketing sites and research. For those of you who are in the value chain space (or read my entry Logistics – Supply Chain – Value Chain: Evolution of an Idea or Different Approaches?) you recognize that

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-74771190357506727102008-07-08T13:02:00.003-04:002008-07-08T15:09:58.882-04:00

In this, the latest revision of the supply chain and value chain benchmark report and studies list (the spreadsheet of links is embedded below), I have added PRTM. Many of you already know of the relationship between the Performance Measurement Group (PMG) and PRTM. While there are links and references between the PMG and PRTM websites, studies and reports are highlighted differently on

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-88647130812490572452008-07-06T20:05:00.003-04:002008-07-06T21:01:38.900-04:00

Last month I started identifying sources for KPIs and Metrics. In my initial entry I included a short description and links to:The KPI LibraryThe Palladium Group APICS APQCI have also had previous entries on BPIR.COM (affiliated with Massey) which provides members access to a library of metrics.Cranfield University's School of Management offers a catalogue of performance measurements organized

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-31997859409559112082008-07-05T22:58:00.004-04:002008-07-06T00:42:51.950-04:00

One of the first books I added to my personal library that specifically addressed using a systemic approach to using KPIs and metrics to improve business performance was Reengineering Performance Measurement by Lockamy and Cox. Part of the Irwin/APICS Series in Production Management, it was written in 1994 and I must confess it has been a while since I picked it up. I spent a few days

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-79599471691072130152008-06-30T20:32:00.003-04:002008-07-01T14:04:35.005-04:00

Dr. Robin Mann of COER and BPIR.com was kind enough to comment on my previous entry and extend an invitation to the readers of this blog. I would like to relay this to you, thank him, and encourage you to participate.From Dr. Mann:"The Centre for Organisational Excellence Research (COER), MasseyUniversity, on behalf of the Global Benchmarking Network (www.globalbenchmarking.org) is conducting

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-62104032166588538742008-06-30T13:15:00.003-04:002008-06-30T14:32:56.526-04:00

If you are interested in value chain business and process improvement you have undoubtedly run across a number of the national quality award programs and frameworks. These frameworks frequently explore the "soft" discipline of business operations (critical organizational capabilities with impact that may be difficult to quantify - e.g., leadership, learning, societal impact) while they may not be

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-15865285991212334062008-06-20T10:21:00.002-04:002008-06-20T11:22:24.283-04:00

Price Waterhouse Coopers, one of the largest consulting groups, has a process framework that is strikingly similar to the hierarchical models maintained by many of the trade associations that I have identified previously (and you can find in my list). They describe the framework as:The universal Process classification framework contains 13 business processes that apply to almost any business,

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-10670033883283168052008-06-19T00:01:00.000-04:002008-06-19T00:03:36.098-04:00

David Gerbino had been kind enough to provide feedback to the blog entry I made on business measurement standards and KPIs. He recommended two books, one of them, Key Performance Indicators by David Parmenter, is already in my personal library.Parmenter, a consultant who assists organizations in applying KPIs, lays out basic strategy for selecting and applying KPIs in an organization. The book is

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-66096309111272202582008-06-18T17:39:00.000-04:002008-06-18T17:42:05.817-04:00

This is the latest revision of the supply chain and value chain benchmark report and studies list.Recently, as I was searching for KPIs and metrics, I stumbled across the American Customer Satisfaction Index (ACSI). One of the few benchmarking services that I have found that specifically attempts to measure customer satisfaction, the ACSI is administered by the National Quality Research Center at

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-17259478821963841012008-06-12T11:06:00.003-04:002008-06-12T12:38:28.465-04:00

If you rely on books, white papers, and journals to stay current in the theory and practice of value chain improvement you probably see a lot of the material that is disappointing. I thought I would pass along some of the resources that I have found helpful and tell you why. I have begun inviting others to provide a review of materials they find helpful. Recently, I stumbled across Marketing

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1tag:blogger.com,1999:blog-1108588311288344467.post-29429216287926578892008-06-05T20:52:00.004-04:002008-06-05T23:47:02.820-04:00

A sizable percentage of the people who find my blog for the first time are searching for specific answers. A number of you are trying to find a list of key performance metrics (KPIs) or how to calculate OTIF (on time in full), or how stock-outs effect revenue.While a number of my posts deal with concepts, theory, and framework, the practical questions of how and what to measure have been one of

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1tag:blogger.com,1999:blog-1108588311288344467.post-88849830962213212792008-05-21T13:55:00.004-04:002008-05-21T15:30:17.622-04:00

This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added The Hackett Group to the list. The Hackett Group maintains a proprietary benchmark database to support a benchmark service and their consulting group.The surveys are links which are clickable and should open to their respective sites. I envision that future additions

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0tag:blogger.com,1999:blog-1108588311288344467.post-62202132394342915792008-05-20T15:16:00.004-04:002008-05-20T16:42:47.683-04:00

This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added Ventana Research to the list.The surveys are links which are clickable and should open to their respective sites. I envision that future additions will add more benchmark reports, provide a short description for the surveys, and identify what part of the value chain /

Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0