tag:blogger.com,1999:blog-11085883112883444672009-10-09T22:08:10.643-04:00Lessons learned in the definition, measurement,management and improvement of global commercial and government supply / value chains.Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.comBlogger44125http://creativecommons.org/images/public/somerights20.giftag:blogger.com,1999:blog-1108588311288344467.post-4219411557011969942009-07-10T08:30:00.003-04:002009-07-10T08:30:00.925-04:002009-07-10T08:30:00.925-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0In my last blog entry I bemoaned my inability to figure out how to aggregate business news stories that were specific to supply chain issues. As I was comparing results from Bing (Microsoft's new search engine which is much better than I expected),...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/-CW9pkBkJ0Y" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/supply-chain-news-cool-tool.htmltag:blogger.com,1999:blog-1108588311288344467.post-71654695939684270252009-07-09T11:12:00.002-04:002009-07-09T12:32:10.114-04:002009-07-09T12:32:10.114-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Where do you go for supply chain related business news? I am not talking about "news" stories about the technology of supply chain management. I am referring to the business cases and reports that relate to how a company's performance has been...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/AgkQpYqgkZw" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/supply-chain-value-chain-new-sources.htmltag:blogger.com,1999:blog-1108588311288344467.post-45941058115567745402009-07-07T14:51:00.002-04:002009-07-07T14:55:30.147-04:002009-07-07T14:55:30.147-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0APQC was kind enough to let me know that my link to their site (favorite websites - not the survey lists) was broken. It has been updated. As a result, I am currently reviewing and updating all of the links and info on the blog. I will also be...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/x9whmxcUioQ" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/07/link-correction-and-apologies.htmltag:blogger.com,1999:blog-1108588311288344467.post-19893127648479998122009-02-23T21:10:00.003-05:002009-02-23T21:25:35.377-05:002009-02-23T21:25:35.377-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Supply Chain / Value Chain Research - An Update and "Last Call"(Since there is some reason to believe that this research will be long-term and an evolving measure of practice and performance, this might not be the last call for responses - just the...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/OrY-PQ53TV8" height="1" width="1"/>http://measuredperformance.blogspot.com/2009/02/return-to-blogosphere-and-supply-chain.htmltag:blogger.com,1999:blog-1108588311288344467.post-23416374865468935492008-12-10T22:43:00.003-05:002008-12-10T23:05:54.678-05:002008-12-10T23:05:54.678-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0I wanted to send a word of thanks to those of you who have participated in the Supply Chain/Value Chain survey so far. With well over 100 respondents in the first few days we are in the process of making the first analytical pass of the data. The...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/oTkxDXDkGI8" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/12/supply-chain-value-chain-research.htmltag:blogger.com,1999:blog-1108588311288344467.post-3848636940131423112008-12-02T20:21:00.000-05:002008-12-01T20:34:51.006-05:002008-12-01T20:34:51.006-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Yesterday I asked for your participation in some value chain / supply chain research that I am conducting with Dr. Sanjay Menon of Louisiana State University - Shreveport. I failed to let you know that unlike some research cycles that take weeks and...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/EdBuzC0kr80" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/12/supply-chain-research-addendum.htmltag:blogger.com,1999:blog-1108588311288344467.post-29669525781458595662008-11-28T13:27:00.010-05:002008-12-01T20:20:09.213-05:002008-12-01T20:20:09.213-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0A short while ago, I was flattered to be approacahed by Sanjay Menon, PhD, Lousisiana State University - Shreveport who was interested in continuing the supply chain research he began a few years ago. His original research used an expert panel...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/hrLn69IMTjI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/11/supply-chain-survey-research.htmltag:blogger.com,1999:blog-1108588311288344467.post-48697541154583466582008-11-10T12:57:00.006-05:002008-11-10T15:27:55.028-05:002008-11-10T15:27:55.028-05:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As I mentioned in a previous post, the Value Chain Group was kind enough to host one of my webinars - this time, an overview of Perfect Order Fulfillment. In the one hour that we devoted to the topic, we were able to discuss how perfect orders are...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/gTN8g_2UM3Y" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/11/in-search-of-perfect-order-webinar.htmltag:blogger.com,1999:blog-1108588311288344467.post-4059302624531846522008-10-16T17:45:00.007-04:002008-10-16T18:22:50.066-04:002008-10-16T18:22:50.066-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0A month ago I presented a webinar on Measuring, Managing, and Improving the Extended Value Chain for the Value Chain Group. About 40% of the attendees who responded to survey questions indicated they were interested in additional information on...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/thS4y2gAIRw" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/10/in-search-of-perfect-order-webinar.htmltag:blogger.com,1999:blog-1108588311288344467.post-73086067681570238752008-10-02T23:59:00.002-04:002008-10-02T23:59:00.984-04:002008-10-02T23:59:00.984-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Recently I was privileged to present a basic introduction to using metrics and process mapping as tools and techniques to measure, manage, and improve the extended supply chain. The Value Chain Group was kind enough to invite me to present my...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/Of9j1tIQ4Vc" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/measuring-managing-and-improving.htmltag:blogger.com,1999:blog-1108588311288344467.post-48136554141532625172008-08-11T20:11:00.002-04:002008-10-02T23:53:18.255-04:002008-10-02T23:53:18.255-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0The Value Chain Group was kind enough to invite me to present my thoughts on how to use a business centered, metrics driven approach for value chain / supply chain improvement. It is a back to basics approach that focuses on the business drivers...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/Zsj4Em1o2cI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/measuring-managing-and-improving_11.htmltag:blogger.com,1999:blog-1108588311288344467.post-88854564510326964312008-08-07T12:17:00.005-04:002008-08-07T12:39:38.917-04:002008-08-07T12:39:38.917-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As the list of benchmarking reports and surveys has grown, it has been a bit more difficult to scroll through links and reports on the Google Doc spreadsheet that I have been embedding in the blog. This posting marks the transition of the embedded...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/L4uQtGg_WO4" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/08/value-chain-benchmarking-reports-and.htmltag:blogger.com,1999:blog-1108588311288344467.post-28790575316685045542008-07-09T14:06:00.003-04:002008-07-09T16:01:53.289-04:002008-07-09T16:01:53.289-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0As I was researching online survey tools (in preparation for a metrics survey) I discovered MarketingProfs. For many of you who are in the supply chain space, it may seem irrelevant to consider marketing sites and research. For those of you who are...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/yW8M3J_RLxw" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/value-chain-supply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-74771190357506727102008-07-08T13:02:00.003-04:002008-07-08T15:09:58.882-04:002008-07-08T15:09:58.882-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0In this, the latest revision of the supply chain and value chain benchmark report and studies list (the spreadsheet of links is embedded below), I have added PRTM. Many of you already know of the relationship between the Performance Measurement...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/rZnEo5N6mM8" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/value-chainsupply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-88647130812490572452008-07-06T20:05:00.003-04:002008-07-06T21:01:38.900-04:002008-07-06T21:01:38.900-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Last month I started identifying sources for KPIs and Metrics. In my initial entry I included a short description and links to:The KPI LibraryThe Palladium Group APICS APQCI have also had previous entries on BPIR.COM (affiliated with Massey) which...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/D7RoJOoWlTI" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/continuing-search-for-standard-kpis-and.htmltag:blogger.com,1999:blog-1108588311288344467.post-31997859409559112082008-07-05T22:58:00.004-04:002008-07-06T00:42:51.950-04:002008-07-06T00:42:51.950-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0One of the first books I added to my personal library that specifically addressed using a systemic approach to using KPIs and metrics to improve business performance was Reengineering Performance Measurement by Lockamy and Cox. Part of the...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/wRAd0kXny40" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/07/reengineering-performance-measurement.htmltag:blogger.com,1999:blog-1108588311288344467.post-79599471691072130152008-06-30T20:32:00.003-04:002008-07-01T14:04:35.005-04:002008-07-01T14:04:35.005-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Dr. Robin Mann of COER and BPIR.com was kind enough to comment on my previous entry and extend an invitation to the readers of this blog. I would like to relay this to you, thank him, and encourage you to participate.From Dr. Mann:"The Centre for...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/va7CGwbhqPM" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/invitation-from-global-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-62104032166588538742008-06-30T13:15:00.003-04:002008-06-30T14:32:56.526-04:002008-06-30T14:32:56.526-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0If you are interested in value chain business and process improvement you have undoubtedly run across a number of the national quality award programs and frameworks. These frameworks frequently explore the "soft" discipline of business operations...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/gFAQbwnrvIs" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/supply-chainvalue-chain-models-quality.htmltag:blogger.com,1999:blog-1108588311288344467.post-15865285991212334062008-06-20T10:21:00.002-04:002008-06-20T11:22:24.283-04:002008-06-20T11:22:24.283-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0Price Waterhouse Coopers, one of the largest consulting groups, has a process framework that is strikingly similar to the hierarchical models maintained by many of the trade associations that I have identified previously (and you can find in my...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/yU12ju95Mik" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/supply-chainvalue-chain-models-business.htmltag:blogger.com,1999:blog-1108588311288344467.post-10670033883283168052008-06-19T00:01:00.000-04:002008-06-19T00:03:36.098-04:002008-06-19T00:03:36.098-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0David Gerbino had been kind enough to provide feedback to the blog entry I made on business measurement standards and KPIs. He recommended two books, one of them, Key Performance Indicators by David Parmenter, is already in my personal...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/o8fZ7Xmt9D4" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/key-perfrormance-indicators-developing.htmltag:blogger.com,1999:blog-1108588311288344467.post-66096309111272202582008-06-18T17:39:00.000-04:002008-06-18T17:42:05.817-04:002008-06-18T17:42:05.817-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.Recently, as I was searching for KPIs and metrics, I stumbled across the American Customer Satisfaction Index (ACSI). One of the few benchmarking...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/g1u2QELKOCU" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/value-chain-supply-chain-benchmarking.htmltag:blogger.com,1999:blog-1108588311288344467.post-17259478821963841012008-06-12T11:06:00.003-04:002008-06-12T12:38:28.465-04:002008-06-12T12:38:28.465-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1If you rely on books, white papers, and journals to stay current in the theory and practice of value chain improvement you probably see a lot of the material that is disappointing. I thought I would pass along some of the resources that I have...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/PlH3l2B9x_0" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/marketing-metrics-50-metrics-every.htmltag:blogger.com,1999:blog-1108588311288344467.post-29429216287926578892008-06-05T20:52:00.004-04:002008-06-05T23:47:02.820-04:002008-06-05T23:47:02.820-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com1A sizable percentage of the people who find my blog for the first time are searching for specific answers. A number of you are trying to find a list of key performance metrics (KPIs) or how to calculate OTIF (on time in full), or how stock-outs...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/a9pbucg0N2U" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/06/in-search-of-business-performance.htmltag:blogger.com,1999:blog-1108588311288344467.post-88849830962213212792008-05-21T13:55:00.004-04:002008-05-21T15:30:17.622-04:002008-05-21T15:30:17.622-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added The Hackett Group to the list. The Hackett Group maintains a proprietary benchmark database to support a benchmark...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/jpT_4574jbY" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/05/supply-chain-value-chain-benchmark.htmltag:blogger.com,1999:blog-1108588311288344467.post-62202132394342915792008-05-20T15:16:00.004-04:002008-05-20T16:42:47.683-04:002008-05-20T16:42:47.683-04:00Scott Stephenshttp://www.blogger.com/profile/17536219471408272495noreply@blogger.com0This is the latest revision of the supply chain and value chain benchmark report and studies list.In this revision I have added Ventana Research to the list.The surveys are links which are clickable and should open to their respective sites. I...<br/> <br/> Content summary only. Metrics and KPIs, benchmarks, process frameworks and supply/value chain content links are on the site<img src="http://feeds.feedburner.com/~r/MeasuredPerformance/~4/KMurZ6gvnTM" height="1" width="1"/>http://measuredperformance.blogspot.com/2008/05/supply-and-value-chain-benchmark.html