Medical Records Canada

500 Million People to Use Mobile Health Apps by 2015

2010-12-09T12:41:00.003-05:00

mHealth Apps Are Hot!

At the recent mHealth Summit (Mobile Health Summit) held last month in Washington, a research report was delivered, indicating that the mobile health application market is about to explode. It predicts that by the year 2015, 500 million people will be using mobile health applications through their smartphones.

There are currently 17,000 mobile health applications available in the major app stores. There's an app that will broadcast your heart rate over Twitter. There are apps that will allow doctors to monitor patients remotely and then advise specialists and nurses regarding treatment. There are stress test apps, vision and hearing test apps. WebMD Mobile is now a very popular symptom checker app. The list is endless as the race is on to get a piece of the anticipated explosion of mHealth market.

Interestingly enough, of the estimated 17,000 mobile applications now available, only 43% are designed for health professionals. Indeed, many of these are free feature add-ons for enterprise systems.

The real sleeper in the area of mHealth apps are those developed for the patient (aka "the consumer").

Creation Healthcare reports that "some of the most popular mHealth applications are those that enhance users’ lifestyle, especially when living with disease". As an example, in a search for the term "diabetes", iPhone's App Store returns 186 possible apps. The consumer has a voracious appetite for tools that will help in managing disease and chronic conditions, managing diet and nutrition, fitness monitoring, calculating health risk, and so much more.

RSRS understands the appetite the consumer has for information and tools concerning their healthcare. We are seeing a dramatic increase in patients authorizing the release of copies of their medical records - to themselves. Moreover, they're telling us that more and more, they are requesting copies of their current lab results, ECGs, x-ray and MRI reports for their own records. They realize that these are the critical starting points in healthcare management and they want access - for themselves. As a result, we're transferring these records digitally with encryption, often on mini CDs or secure download, allowing patients to carry their information with them. We're seeing that patients don't even need to understand everything in the record. They realize that "access" is more than half the battle - especially at a time when most of the 1st generation EMR's are not integrating patient access in any significant way.

The mHealth app market is here to stay. The vendors who approach the market strategically, and consider not only healthcare delivery, but consumer experience and access as well, are likely to be more successful. Creation Healthcare is also seeing an increase in consumer-based mHealth development projects and points out that "tools such as location-based services, touch-screen interfaces, voice controls, and HD video all have the potential to help you achieve your goals in new ways". However, they also warn that an informed strategy development with a focus on the goals, rather than on the mode of delivery, is critical.

Facebook for Physicians

2010-12-01T01:12:00.001-05:00

I came across an interesting posting by Tej Deol MD, a Canadian trained doctor and expatriate now living in Singapore. He had recently attended a conference put on AdvaMed, a Washington-based lobbying group representing the medical device industry. In this posting, he comments on one of the conference sessions that covered the area of "social collaboration" in the medical community, and suggests that the push is driven by the powers that be really to facilitate the goal of usage data gathering.

That word "collaboration" seems to be popping its head up over and over again. It was just a couple of weeks ago, that Canada Health Infoway's CEO, Richard Alvarez used that term to describe what he felt was lacking in Canadian Healthcare to ensure EMR uptake and success.

It seems that in the US, there are a growing number of social networking companies who are specifically catering to the medical space. Companies like Sermo, WebMD, MedPage, MedConnect, Epocrates, Proximity, QuantiaMD and others. Sermo bills itself as "the largest online physician community in the US.... Sermo is a real-time meeting place where physicians get help with everything from patient care to practice management. They’ve described it as “therapeutic,” a “virtual water cooler” and “vital to my everyday practice.”

(Taken from Sermo slide presentation)

Most of us have trouble thinking of physicians as getting online to start conferring with colleagues during the day. But it makes sense. It's got to be coming to healthcare. It's starting to happen everywhere else.

Recently, while exploring an opportunity in the retagging and contextualization of medical research, I learned an important lesson about healthcare delivery - namely, that physicians, on the whole, are more likely to discuss patient cases and treatment with their colleagues than they are to start pouring through research. There's just too much of it, and the answers can't be gleaned from the abstracts alone. It's assumed that one would "hear" about the most important research anyway. Conferring with a fellow doctor, on the phone, over dinner or on the golf course is easier, dependable, and therefore safer ("conventional wisdom").

As we witness the shift from the paper-based medical practice to the EMR-based practice, and usher in the new generation of Facebook-literate, Blackberry-texting medical graduates, one can only assume that the conferring will continue amongst healthcare professionals, but most of it will be online. "Collaboration"will ultimately be at the kernel of the medical practice... Collaboration with colleagues, patients, medical suppliers, research publishers, and indeed with the entire patient healthcare delivery chain. It's a good thing. I think like all good things, it will take time to evolve into its most positive iteration.

I only hope that the new order of collaborative physicians maintain a higher standard for social etiquette than the rest of us do with our smartphones when collaborating. If not, I pray that my own doctor doesn't receive that long-awaited text message in the midst of my next prostate exam.

The Bridge to EMR... Document Management

2010-11-18T09:31:00.005-05:00

Each week in my work, I either meet or speak with physicians who are just starting to warm up to the idea of electronic medical records. They're feeling the push from the folks at OntarioMD and Infoway Canada , or they're watching some of their "forward-thinking" colleagues take the leap. Or perhaps, like so many, they're simply up to the gills in paper and realize that they either have to consider a bigger space to accommodate the accumulated boxes of inactive records they must still retain, or start thinking about the bigger picture of how the records are managed.

Technology has a way of eventually breaking down your front door if you wait too long to graciously invite it in. It eventually starts to feel like being the only one at the dance without a date.

In the meantime, the latest statistics in Canada indicate that the uptake to EMR is still slower and far lower than expected.

Unquestionably, the leap to EMR from a paper-based practice is a quantum one.

But there is an interim step out there that is often overlooked. This bridge to EMR, not only rids the physician practice of all new paper, it also affords the physician some additional time to better weigh the EMR options out there. The bridge is called Document Management.

A Document Management System might be
the perfect bridge and interim step to EMR.

In its simplest form, a Document Management System (DMS) is a software application which tracks, stores and allows for immediate retrieval of electronic documents or images. It is not specific to medical offices, but lends itself beautifully to one.

In the case of a medical practice, the DMS will store each patient record digitally and allow for instantaneous retrieval of that record through its search capabilities. Once retrieved, the record is similar to the paper record in that you can flip through the record one page at a time by using the arrow button or "next page" button, just as you would use your finger to flip through a paper record. Any paper coming into the office, be it through fax, mail or even handwritten notes, can be scanned in to the DMS at the end of the day, with each new page appended to the top of the existing digital record for that patient. Plain and simple.

Document Management Systems vary greatly and usually offer additional functionality such as: annotation tools (highlight, circle, redact, etc.), ability to zoom in and out, rotate an image, print, share, etc. When set up for it, the DMS can be accessed via any secure internet connection (ie. the home, or hospital). It can be fully secured, and there's an audit log showing the date and time and username for each activity that takes place within the record.

Compared to its big brother EMR system, the DMS is inexpensive (imagine a $1400 one-time fee per concurrent user license). It gets rid of all paper going forward. It prepares everyone for a paperless office environment. It buys you time to figure out which EMR system is really right for you, while letting the EMR market mature a little more. And when you do finally make the move to EMR, it will not be quantum leap, but rather a small footstep.

For a solid DMS with a great track record in the medical sector, RSRS recommends Digitech's PaperVision Enterprise, which can accommodate small to very robust requirements. Here are case studies where PaperVision was implemented in a Single Physician Practice, A Large Clinic, and a Hospital.

EMR is not the only way to do away with paper in a medical environment. DMS is a very viable option, both as an interim step to EMR and even, dare I say, as an alternative to it.

The EMR Challenge... Collaboration!

2010-11-12T18:01:00.000-05:00

Collaboration is key to successful EMR adoption

I note the words of Richard Alvarez, president and CEO of Canada Health Infoway in today's Globe and Mail newspaper.

When asked why there wasn't faster uptake of Electronic Medical Records by Canadians, Mr. Alvarez replied: “I would say it's not technology or money that's lacking but a culture of collaboration. Once you have that – ... anything is possible.”

That got me thinking... He may be on to something there. While I've always assumed that similar to when any new technology is introduced, the Technology Adoption Curve applies. There are going to be the "Early Adopters" followed by the "Early Majority", "Late Majority", and then, "The Laggards" (also referred to by some as "The Skeptics". And it would appear by the statistics of late, that we're well into the Early Majority stage in Canada. And the pace of moving from one stage to the next with respect to EMR is not totally unexpected, to me anyway. We are, after all, a pretty conservative country, and we do like to think a little longer before making wide-sweeping changes.

However, I believe that Mr. Alvarez is really on to something when he suggests that a "culture of collaboration" is missing.

The Technology Adoption Curve & EMR

As a company that works to facilitate medical record storage for retiring, relocating and deceased physicians, RSRS also facilitates the transfer or medical records to the patients and/or to a new doctor. It never ceases to amaze me how many doctors are still a little reluctant to relinquish copies of the records, to their patients, let alone to new doctors. There seems to be a tendency to want to safeguard the information, and release it only as an edited summary. The reason given is often something along the lines of: "They don't need to see this or that..". It's only when these physicians are reminded that the patient has a legal right to view the entire record, and in fact, is the legal owner of the information (not the paper though), that the physician reluctantly agrees.

Is it a fear of possible misdiagnosis? Omission? Wrong protocol? I'm not really sure, and admittedly this issue comes up less with the younger doctors who have understood from day one that the records they keep are subject to inspection by a multitude of other authorized parties, not the least of which is their accrediting College of Physicians.

Collaboration is a necessity - certainly when it comes to health. Physicians learn from other physicians. They also learn from their patients, who are in the best position to communicate historical issues not immediately available in their medical records. The patient really needs to have full access to their healthcare picture. They don't need to understand it all, but they do need to be able to access it, and any good EMR system should have this accommodated.

I believe that the faster that the new breed of EMR's facilitate a safe environment of collaboration for both physician and patient alike, the sooner we move well into the "Late Majority" adoption phase for EMR's.

Healthcare in Canada Ranks Lowest!!

2010-11-10T11:47:00.004-05:00

In an article published November 7, 2010 in Toronto's Globe and Mail newspaper, Canada was ranked the lowest out of 7 countries when it comes to the Quality and Timeliness of healthcare. The newspaper article, entitled Canadian health care on the international scorecard, ironically cited Canada as having the 2nd highest rating for Long, Healthy, Productive Lives. In other words, despite the supposedly poor quality of care and the delays in its delivery, we are living healthier and longer lives than most countries in the world.

The study, conducted by The Commonwealth Fund, also shows Canada as having the lowest number of doctors / 1,000 population (2008) at only 2.3%, as compared with the U.S. at 2.4%. The highest percentage goes to Australia with 4.6%, where they are also ranked Number 1 on the Long, Health, Productive Lives meter.

Canada is ranked lowest of 7 countries when it comes to "quality of care"

So the question that should come to mind is: How do we reconcile living longer and productively when our care is deficient? I think I know how.

I know that we're a pretty health-conscious country. I also know that we eat a lot less junk food than our southern neighbors. But that's not all. As a country, Canada ranks pretty high on public health consciousness. I see it in my medical records business everyday as patients are retrieving their own personal medical histories from their records currently stored with us. I also see it all around me with friends, family, acquaintances who all seem to be quite well informed about their health conditions, diet and exercise regimens, medications, etc.

After attending a keynote address by Google CEO, Eric Schmidt at the HIMMS conference in 2008, as he introduced Google Health and the search engine's usage for diagnosing health conditions. He stated that that 94% of user reported health information and diagnoses on the internet was accurate. Wow. Talk about self-service health care! Combine that statistic with the one put forth by the CIA World Factbook that states that Canada is, per capita, the 4th largest country of internet users (after Greenland, Netherlands and Antigua / Barbuda. The US ranks 13th). Now it starts to make sense.

Canadians are a health conscious population. We are less inclined to put all of our faith in the health care system and we are more likely to be proactive in our health care management. Part of being proactive is ensuring that our medical records are always available - especially to the patient, who is the only conduit to other care providers. Moving towards secure electronic medical records (EMR) is certainly a step in the right direction. Patient access and involvement should never be underestimated.