A fix has been released to resolve the issues!

We will continue to monitor and if you encounter any issue at all opening a live chat, please report it immediately by contact us at support@membee.com.

Thank you,

Membee Client Services

We are currently experiencing an issue when accessing a record in Membee Classic. You may receive an error when attempting to view a record. We are currently working on a fix to get this resolved as soon as possible. You may also receive an error when adding or updating a member’s billing in Membee V2.

In the meantime, the records can be accessed in Membee V2. If you have not yet upgraded, you can find a time that works for you here:

Upgrade to V2

If you would like to upgrade right away, you can do so by emailing us at support@membee.com

Questions can be submitted by emailing support@membee.com or through the form at the following link:

Ask a Question

We will continue to provide updates here.

Thank you,

Membee Client Services

Our team will return to regular office hours on Tuesday, May 19, 2026.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! Support tickets can be sent in by emailing support@membee.com.

On Monday, May 18, live agent chat support will be closed for the day, but you can continue to receive 24/7 assistance with Buzz! Buzz is a chatbot designed to help you get the support you need whenever you need it.

Learn more about Buzz

As we return on Tuesday, May 19, 2026, you may experience a small delay in response times.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

• • Approve or Reject New Memberships In a Streamlined Workflow
  • Interactive Tours, Resources, & Help Right at Your Fingertips
  • How Your Events Display on Your Website
  • Event Management & Registration Made Easy For You & Your Members

On Sunday, May 3, 2025 from 6:00 AM – 8:00 AM EDT, we will be completing a maintenance update in Membee’s database and servers.

We don’t expect the updates to take this long but out of an abundance of caution, you should plan for the full two hour maintenance window. During this time, you may not be able to access Membee’s database and all Membee features on your website (i.e. login, sign-up forms, events, etc.) will not be available.

However, if you experience issues after the time frame detailed above, please do not hesitate to contact us at support@membee.com

Thank you,

Membee Client Services

Our team will return to regular office hours on Monday, April 6, 2026.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! Support tickets can be sent in by emailing support@membee.com.

On Friday, April 3, live agent chat support will be closed for the day, but you can continue to receive 24/7 assistance with Buzz! Buzz is a chatbot designed to help you get the support you need whenever you need it.

Learn more about Buzz

As we return on Monday, April 6, 2026, you may experience a small delay in response times.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

• • Interactive Tours, Resources, & Help Right at Your Fingertips
  • How Your Events Display on Your Website
  • Event Management & Registration Made Easy For You & Your Members
  • Easily Send Emails to Members Directly in Membee

A fix has been put in place by our live chat provider to resolve this issue!

We will continue to monitor and if you encounter any issue at all opening a live chat, please report it immediately by contact us at support@membee.com.

Thank you,

Membee Client Services

Our live chat provider is working on deploying a fix, to get the chat functionality back up and running as soon as possible.

In the meantime, chats may get opened successfully, but messages may be delayed or undelivered.

If you’re unable to open a live chat, questions can be submitted by emailing support@membee.com or through the form at the following link:

Ask a Question

We will continue to provide updates here.

Thank you,

Membee Client Services

Our live chat platform is currently down and we’re in contact with the provider so that they can get this resolved as soon as possible.

In the meantime, questions can be submitted by emailing support@membee.com or through the form at the following link:

Ask a Question

We will continue to provide updates here.

Thank you,

Membee Client Services

Our team will return to regular office hours on Tuesday, February 17, 2026.

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues! If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Visit membeestatus.com

You Can Keep Sending Support Tickets

Just because we’ll be gone from the Hive doesn’t mean you can’t send any support tickets! Support tickets can be sent in by emailing support@membee.com.

On Monday, February 16, live agent chat support will be closed for the day, but you can continue to receive 24/7 assistance with Buzz! Buzz is a chatbot designed to help you get the support you need whenever you need it.

Learn more about Buzz

As we return on Tuesday, February 17, 2026, you may experience a small delay in response times.

In case you missed it…

The Updated Interface is Here

A completely redesigned user interface that makes it so easy to see, group, and use member information in a more interactive and user-friendly methodology.

Watch over 90 minutes to preview the interface and sign up to upgrade!

Learn More

Membee’s Latest Buzz of the Hive

See the latest buzz by visiting the posts below:

• • How Your Events Display on Your Website
  • Event Management & Registration Made Easy For You & Your Members
  • Easily Send Emails to Members Directly in Membee
  • Drag & Drop the Most Important Info Panels to Display at the Top

Special Holiday Business Hours

Our human caretakers will be out of the office over the holiday season to spend time with their family and friends.

Below are our expected business hours throughout the holidays.

Click the image above to view a larger size.

Limited Support During the Holidays

Please be advised that starting December 19, 2025, there will be limited support throughout the holidays.

You will still be able to submit support tickets and email us at support@membee.com. Our client services team will respond as soon as they can!

Our full team will be back and ready to resume normal service levels on Monday, January 5, 2026.

Looking for 24/7 Assistance?

We’ve launched a beta program for our new friend, Buzz! Buzz is a chatbot designed to help you get the support you need whenever you need it.

• Buzz has been trained on more than 1,000 pages of content from Membee’s support site, including the transcripts of our “how-to” videos
• Buzz is accessible 24x7x365
• Buzz is available for FREE and included in your subscription
• Buzz’s responses are reviewed constantly so it’s better tomorrow than it is today
• Click here to learn more about Buzz

The Data Center Will Continue To Be Monitored

As usual, we will continue to monitor all systems 24 X 7 X 365 to ensure that our servers remain active so that you can continue to use Membee with no issues!

If any issues arise, visit membeestatus.com for the latest technical updates about Membee.

Happy Holidays & Happy New Year!