Metaphorix will be rolling out a series of seminars that will offer you the chance to see the differences in NAV 2013 first hand. To read this edition of Metaphorically Speaking and to find out how to book yourself a place on one of these seminars, please click on the following link.

Dynamics NAV 2013

The Inventory Costing seminar will be held on Tuesday 19^th June and the Inventory Planning seminar on Tuesday 17^th July and they will run for 2 ½ hours, minimising the time taken from your busy day and allowing you to get back to your office later in the day, if required.

The seminars are open to all customers and are primarily aimed at Dynamics NAV users within your organisation.  We anticipate that these free education session will prove to be really popular and so we will need to restrict attendance to 2 people per customer.

To find out more about the seminars, please click on the following links.

Back to Basics Inventory Costing Agenda

Back to Basics Inventory Planning Agenda

As places are limited we would encourage you to register now by emailing lizvh@metaphorix.co.uk or support support@metaphorix.co.uk.

We look forward to seeing you.

From 1 July, the cost of buying NAV will rise by around 20%.  Microsoft will publish prices in due course and we will provide these to you, but for now we would like to give you more about the ‘why’ rather than the ‘what’.

Essentially Microsoft has identified a major risk in its trading model – the fluctuation in exchange rates across the Euro-zone.  Most global software companies have one master price list in their home currency and reset price lists in other currencies every year or even every quarter using then-current exchange rates.

Microsoft has always taken a different approach, having set €, £ and other prices in 2001 they have continued to use the same exchange rate ever since.

From 1 July, Microsoft will reset Swiss Franc and Pounds Sterling prices to align with € prices, based on exchange rates at the time.  Microsoft will keep the prices aligned in the future by adjusting for subsequent exchange rate movements.

The immediate effect is that £ prices will rise by about 20%, Swiss Franc prices will fall by the same amount (subject of course to what happens in the currency markets between now and then).

In the short term what this means is that if you are planning to buy users then time is of the essence – after June you will pay a one-off higher fee for the licence and a perpetually higher fee for annual support.  For a balanced view of the changes and their effects please see the blog entry below – an article we feel fairly describes the position.

http://blogs.forrester.com/duncan_jones/12-02-27-microsoft_aligns_its_uk_swiss_pricing_with_the_rest_of_europe_but_not_alas_with_us

So, if you are thinking about buying users or granules in the near future, please contact your account manager so that we can give you a view of the likely price differential.  We can help you get the best value from your next Dynamics NAV purchase.

RTI is without doubt the biggest change to the PAYE scheme since its inception and it will affect every Company in the UK. This could prove very important to you as the Government changes the way payroll is processed in the next year.

Please click on the link below to find out more about the seminars and how to register.

 Miracle RTI Seminar

We will email you as soon as the Exchange Server is back up and running.

Metaphorix support desk: 01675 432400

Thank you and we aplogise for any inconvenience this may cause.

NAV CRM

Within NAV there is a built-in CRM suite that offers basic CRM function that is ideal for companies that want to start using CRM in a limited capacity.

If you need to take a look at the functionality offered by your existing NAV CRM, simply ask us and we’ll be happy to organise a web demo for you so you can review the system from the comfort of your own desk.

Dynamics CRM

This is Microsoft’s flagship CRM product that is more advanced in both function and technology than NAV CRM. In terms of technology, Dynamics CRM is at the cutting edge with the ability to deploy the system on-premise or in the Cloud, on PCs, laptops and handheld devices, such as smart phones.

There are Microsoft trials available for users that want to take a look at Dynamics CRM, but here at Metaphorix we want to make sure that any trial you engage in delivers a comprehensive view of the power of the product. That’s why we’ve developed our own trial offering.

Our offer consists of providing a free user licence for Dynamics CRM that will allow you to use the system whenever you feel you have the time without being constrained by trial period deadlines.

To understand more about your CRM options and our trial offer,  please click on the link below.

Metaphorix CRM

The prize draw winner is Jamie Best from Barton Storage Systems Ltd. Congratulations to Jamie.  Commiserations to all who did the survey but didn’t win.

Overall the results from the survey have been very positive but we are aware there is room for improvement. We will endeavour to take action on all the comments made and to notify you all of the results in a later edition of Metaphorically Speaking.

We will be sending out the survey twice a year, so if you didn’t have time to complete it this time round, we hope you will be able to do so later in the year.

Thank you again for your support and please remember your feedback is always welcome, whether it is good or bad. We really do want to deliver the highest level of service.

Many of you use the Microsoft accredited add-on for reporting via Excel called Jet Reports. Even if you are not using Jet Reports you may be interested in finding out about it, or if it is already installed you may wish to learn how you can improve your use of Jet Reports.  

The seminar will be held on 9th May, 2012 and will run for 2 ½ hours, minimising the time taken from your busy day and allowing you to get back to your office later in the day, if required.

The seminars are open to all customers and are primarily aimed at Dynamics NAV users within your organisation.  We anticipate that this free education session will prove to be really popular and so will need to restrict attendance to 2 people per customer.

To find out more about the this seminar, please click on the following link.

Back to Basics Jet Reports Agenda

As places are limited we would encourage you to register now by emailing lizvh@metaphorix.co.uk or support support@metaphorix.co.uk.

We look forward to seeing you.

Many of you are very familiar with our support process at Metaphorix but the following key points will help to ensure the logging and tracking of support calls is efficiently handled.

1. Your call is logged and allocated a unique ‘NC’ log number.  This log number will be used to reference the call throughout its lifecycle. Where possible, always email us in the first instant so that we can log the exact nature of the call.
2. Always use the unique NC reference in all communication with the support team, and ensure you include this reference in the subject header of your email. This will ensure we are giving you the right information and are dealing with your call efficiently. 
3. Always use the specification document for modifications if this has been sent to you by the Customer Support Team. This ensures we develop to an agreed specification.
4. Always load FOBs to you test system first and conduct second line testing to ensure you are happy with the modification delivered
5. Inform the Customer Support Team when any objects have been loaded to your live database.
6. ALWAYS LOAD OBJECTS IN THE CORRECT SEQUENCE TO AVOID OBJECT CONFLICTS
7. Inform the Customer Support Team when a support call can be closed.
8. Always ensure you commence your support call directly with the Support department. If you contact others in the company outside of the Customer Support Team you will not automatically receive an NC reference and the call will not be logged directly onto our system.

To read in more detail about our support procedures, please click on the following link.

 Metaphorix Customer Support

If you are a user of miraclePAY or miraclePAY LITE we would like to recommend that you click on the link below to read more about why it’s a good idea to upgrade, when the software will be available and what the upgrade will entail.

Miracle Upgrade Information

If you have any particular queries or would like us to arrange a quote, please contact your account manager.