Mike's Tera-blog

Modernizing the Walkie-Talkie Philosophy

Vice President, Amdocs — Wed, 04 Aug 2010 15:32:00 GMT

Prepaid service providers can build long lasting relationships with their customers, ultimately growing their revenues, by introducing creative pricing, innovative services, attractive bundles and relevant promotions.

No Need to Be (Bill) Shocked

Vice President, Amdocs — Mon, 21 Jun 2010 16:09:00 GMT

When was the last time you actually picked up the phone to your service provider to check your mobile phone usage and whether your current pricing scheme fits your usage? If you’re anything like me, the answer is never.

Flexible Billing the Way of the Future

Vice President, Amdocs — Fri, 21 May 2010 21:54:00 GMT

Today’s flat-rate usage plans or "all-you-can-eat" are creating network congestion and commoditizing the network. These plans can hinder service providers from assuring profitability.

So Many Devices, So Little Time

Vice President, Amdocs — Fri, 02 Apr 2010 19:02:00 GMT

One out of six consumers are unaware of their smartphone's advanced features or don’t know how to use them — and customer service is no help.

Waking Up to the Connected World

Vice President, Amdocs — Tue, 19 Jan 2010 15:19:04 GMT

Imagine being woken up every morning, not just by your alarm clock or whining dog, but by the smell of fresh coffee brewing in the kitchen and the sound of hot toast popping out of the toaster, ready to be buttered.We’re not talking about

Bill Shock: Read Your Service Contract's Fine Print

Vice President, Amdocs — Thu, 03 Dec 2009 21:59:22 GMT

They say the world is divided into two types: those who read the small print and those who don’t. I’m not sure this is true – I don’t think I know anybody who has actually read the small print of their service contract when

Frozen Video on Demand Slows My Mojo

Vice President, Amdocs — Mon, 26 Oct 2009 16:52:38 GMT

Boy, was my wife mad at me. She wanted a quiet night in, just the two of us, with a DVD and a bottle of wine, and even told me which DVD to pick up from the store.But hey, why bother driving to the store when my service provider had been advertising

Tire Kicking in the Next Generation

Vice President, Amdocs — Mon, 21 Sep 2009 18:48:18 GMT

Buying a mobile phone used to be easy; you just picked the plan and the phone. And maybe chose the color. Smartphones changed all that. Now there are a lot more questions: Do I want the phone for business or personal use? How about a touch screen?

Advice From a Reluctant Social Media Convert

Vice President, Amdocs — Tue, 25 Aug 2009 12:17:41 GMT

A few months ago I started to occasionally Tweet. As the head of marketing for Amdocs, I felt it was important to get out there and learn what the kids were buzzing about and what my marketing team was using as a critical new tactic. I soaked up

It’s All About Me!

Vice President, Amdocs — Mon, 13 Jul 2009 18:24:24 GMT

I’m really excited about contributing to my new Billing & OSS World blog. Welcome to my first post. Now, I’ve been around the B/OSS world for nearly 15 years with stints at Sprint Canada, Solect and, for the past eight