For growing businesses, an unanswered phone is lost sales revenue. But with a mobile app, they can answer every call.

When businesses give machines a voice, they deliver a more personalized customer experience and solve problems more efficiently.

With unified communications, universities provide seamless access to collaboration tools that keep students, faculty and administrators in touch and productive.

When they’re ready to buy, consumers want to connect by telephone. To make sure every call is answered, more growing businesses are adopting mobile applications.

Digital citizens challenge the public sector to deliver a better customer experience.

Communications technology is the linchpin of customer experience. Why? Because it connects with fans at every step of their journey with the venue and team.

By deploying cloud communications across complex supply chain nodes, manufacturers increase efficiency, drive up profits and lower costs.

There’s a growing argument, however, that operating expenses (opex) have distinct advantages over capital expenditures (capex) that have made it a favored investment approach by finance departments and CFOs.

Businesses that put mobility first when designing customer experiences outmaneuver their competition.

Let’s take a closer look at how integration helps schools exceed parent expectations for more effective and personalized communications.

Five questions to ask to determine which cloud environment – public, private or hybrid – makes the most sense for your company.

Business processes enable the basis of everything your business does day to day. Basics like how an order is placed, closed, tracked, organized, delivered, and paid for and how revenue is realized are at the heart of any business. But even a small business that wants to do something simple like add mobile workers can get stymied by change if it doesn’t have the right processes in place.

With API integration, hospitality companies can link their property management, CRM and guest services applications to improve hotel ratings.

While many industries use mobile and virtual communications, healthcare lags. Yet such services are popular with consumers, save money and deliver better care.

Hospitality brands ensure a positive customer experience when they leverage technology that enhances personalization at key moments of the traveler’s journey.

Inspiring university alumni, local groups and partners to donate requires a contact center solution that streamlines a personalized customer experience.

Cloud communications is transforming businesses every day due to its flexibility and scalability.

Giving machines a voice in field services opens a world of possibility, including efficiency improvements and new revenue streams.

Retailers can ensure higher customer satisfaction by getting employees and suppliers on the same page. That means investing in collaboration technology.

Poor patient-to-provider communications translates into higher costs and lower profit for healthcare providers. But technology improves the customer experience.

By leveraging advances in technology to meet guest expectations while also lowering costs, SIP trunking is a cost-effective communications solution for hotels.

You might think your business needs to move to the cloud but how can you prove it? In this post we show you how to make a business case for cloud communications

Sports professionals travel extensively, making collaboration exceptionally difficult. A unified communications solution that supports mobility is a game-changer.

Technologies like automation and embedded communications have the potential to transform both the workflow and the customer experience.

In manufacturing, information is often stuck in silos. With unified communications, collaboration can occur anywhere, on any device, with the same set of tools.