tag:blogger.com,1999:blog-291833432037671205Tue, 07 Feb 2012 20:31:16 +0000technologymobile connectmobile communicationspagerUSA Mobilityemergency notificationon-call schedulingCiscocius tabletsAppleoperator consolemobilitypatient monitoringStony Brookalarmsvoceraencryptionpatient statushealthcare communicationscritical communicationssmartphonesuser conferenceAmcom Mobile Connectcode callslab resultson-call schedulesnurse callacquisitioncall recordingmobile messagingHL7smartphones in healthcaresmartphoneMobile deviceshealthcare messaginghospital communicationsBlackBerrypager replacementpagersmass notificationMobile event notificationwireless phonesiPhonetabletshealthcaree.NotifyAged careHealth Level 7middlewareEmoryredundancycommunication devicesiPadSpeech recognitionMaple Grove Hospitalhospital call centersmartphone messagingChris Heim, Amcom Software President, shares insight on mobility trends in healthcarehttp://amcomsoftware.blogspot.com/noreply@blogger.com (Amcom Software)Blogger32125MobilityInHealthcarehttp://feedburner.google.comtag:blogger.com,1999:blog-291833432037671205.post-4637324949775273515Mon, 06 Feb 2012 20:04:00 +00002012-02-06T12:05:52.371-08:00hospital communicationshospital call centerSpeech recognitionWe’ve noticed an interesting trend lately as hospital call centers have increasingly come to us to replace their legacy operator console systems. Many want to add superior speech recognition to their communications platform. This technology has come a long way.Doctors, specialists, nurses and other members of their care teams truly recognize the value of being able to reach each other quickly, http://feedproxy.google.com/~r/MobilityInHealthcare/~3/QOtQWps3NB0/speech-recognition-enhances-mobility.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/QOtQWps3NB0" height="1" width="1"/>http://amcomsoftware.blogspot.com/2012/02/speech-recognition-enhances-mobility.htmltag:blogger.com,1999:blog-291833432037671205.post-18330212870689611Wed, 25 Jan 2012 21:02:00 +00002012-01-25T13:04:46.002-08:00call recordingsmartphones in healthcareon-call schedulessmartphone messagingCiscoWe’re continuing to hear from hospitals of all sizes that they want to leverage their Cisco platforms as the foundation for other mission-critical messaging and communications such as Amcom. Case in point, Rockingham Memorial Hospital (RMH) has a Cisco wireless VoIP foundation and is working with us to address the needs of its mobile staff. This 238-bed hospital in Harrisonburg, Va., is http://feedproxy.google.com/~r/MobilityInHealthcare/~3/EphMeVMOFvs/continuing-to-see-cisco-momentum-in.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/EphMeVMOFvs" height="1" width="1"/>http://amcomsoftware.blogspot.com/2012/01/continuing-to-see-cisco-momentum-in.htmltag:blogger.com,1999:blog-291833432037671205.post-247987377269521325Wed, 11 Jan 2012 14:47:00 +00002012-01-11T06:52:41.886-08:00healthcare communicationssmartphones in healthcarehealthcare messagingsmartphone messagingmobile communicationsNow that 2012 is upon us, and given the new possibilities of smartphones, we assembled a roundtable of industry and technology experts to compile a list of what 2012 will mean for smartphone use in hospitals. We even created a report about it.The panel believes 2012 will be a transformational year for smartphones in healthcare. 2009-2011 focused on smartphone adoption. 2012 will be very differenthttp://feedproxy.google.com/~r/MobilityInHealthcare/~3/mLl2QemeCSY/looking-into-our-crystal-ball.htmlnoreply@blogger.com (Amcom Software)1<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/mLl2QemeCSY" height="1" width="1"/>http://amcomsoftware.blogspot.com/2012/01/looking-into-our-crystal-ball.htmltag:blogger.com,1999:blog-291833432037671205.post-8509446587644710043Mon, 19 Dec 2011 16:09:00 +00002011-12-19T08:14:59.791-08:00healthcare communicationsAmcom Mobile ConnectiPhonehealthcare messagingsmartphone messagingAppleBlackBerryCiscoIt’s an exciting time for Amcom because we’ve just announced the latest release of our Amcom Mobile Connect (AMC) product, which offers some amazing new capabilities for hospitals. The most notable enhancement is that a user can communicate with other individuals or groups via encrypted, traceable messages—right from their smartphone or tablet running AMC. Amcom Mobile Connect runs on Apple®, http://feedproxy.google.com/~r/MobilityInHealthcare/~3/8LJ0Oq3_G5w/secure-messaging-from-smartphone-to-any.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/8LJ0Oq3_G5w" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/12/secure-messaging-from-smartphone-to-any.htmltag:blogger.com,1999:blog-291833432037671205.post-8570802609073799997Tue, 06 Dec 2011 21:08:00 +00002011-12-06T13:12:02.198-08:00Health Level 7healthcare communicationspatient statusHL7healthcare messagingsmartphonessmartphone messagingalarmslab resultsHL7—Health Level 7—is the standard format for exchanging patient health information between medical applications (created by the not-for-profit organization of the same name). HL7 is a language healthcare organizations understand very well, and they need communications systems that speak it too. Fluently.But what can we do with it? Amcom Software’s HL7 Link provides automatic notification of http://feedproxy.google.com/~r/MobilityInHealthcare/~3/sS6Pq_lHk7c/missing-hl7-link-and-smartphones.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/sS6Pq_lHk7c" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/12/missing-hl7-link-and-smartphones.htmltag:blogger.com,1999:blog-291833432037671205.post-6123631938527827957Thu, 10 Nov 2011 15:27:00 +00002012-01-11T06:51:58.057-08:00healthcare communicationshospital communicationshospital call centerhealthcare messagingcode callson-call schedulingLately we’ve been seeing a lot of smaller hospitals looking at the options for communications technology because they want to better coordinate care for their patients. It’s no secret that better communications, particularly during critical situations, are essential to improved care and safety. In fact, the Joint Commission continually finds in its annual studies that poor communication is the http://feedproxy.google.com/~r/MobilityInHealthcare/~3/9KWmBRlNi_I/communications-technology-within-reach.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/9KWmBRlNi_I" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/11/communications-technology-within-reach.htmltag:blogger.com,1999:blog-291833432037671205.post-1974245654567897301Mon, 17 Oct 2011 14:45:00 +00002011-10-17T07:47:18.308-07:00healthcare communicationstabletshealthcare messaginguser conferencesmartphone messagingLast week Amcom held its national user conference in Chicago, Connect 11. We had hundreds of attendees spanning customers, partners, and employees. The most amazing part was that we all had a common goal in getting together: to discuss how today’s organizations can better use technology to improve communications—often when lives are on the line and seconds really do count.Mobility was such a http://feedproxy.google.com/~r/MobilityInHealthcare/~3/3m1Mfn7sEhk/connect-11-user-conference-should-we.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/3m1Mfn7sEhk" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/10/connect-11-user-conference-should-we.htmltag:blogger.com,1999:blog-291833432037671205.post-3731518342885617533Thu, 25 Aug 2011 15:10:00 +00002011-08-25T08:18:38.568-07:00healthcare communicationshealthcare messagingcius tabletsCiscowireless phonesAmcom continues to focus on enabling messages to be sent to an ever-broader array of devices to support the diversity of communications tools different staff members use in today’s hospitals. In fact, our Amcom Mobile Connect smartphone/tablet messaging solution now enables hospitals to send staff encrypted critical communications on Cisco wireless IP phones and Cius tablets. Read more. In http://feedproxy.google.com/~r/MobilityInHealthcare/~3/kQMudin4XKQ/amcom-and-cisco-in-healthcare.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/kQMudin4XKQ" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/08/amcom-and-cisco-in-healthcare.htmltag:blogger.com,1999:blog-291833432037671205.post-6733547781404645963Fri, 12 Aug 2011 13:16:00 +00002011-08-12T06:31:13.944-07:00healthcare communicationstabletshealthcare messagingsmartphonescritical communicationsGiven how quickly mobile device adoption and preferences are changing, we’re keenly interested to see the trends taking shape in hospitals regarding usage. I blogged several months ago about the October 2010 survey we conducted on this topic. Last month, we ran a similar survey of more than 600 healthcare organizations about their use of smartphones and tablets in critical communications. Survey http://feedproxy.google.com/~r/MobilityInHealthcare/~3/sBdWOer7zjA/survey-says.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/sBdWOer7zjA" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/08/survey-says.htmltag:blogger.com,1999:blog-291833432037671205.post-8975944768365659865Tue, 19 Jul 2011 18:20:00 +00002011-07-19T11:47:51.658-07:00mass notificationEmoryoperator consolesmartphone messagingWe are excited to share with you a new video we created with an exceptional customer, Emory University Hospitals.Over the years, Emory University Hospitals has become a true leader with its approach to technology, staff communications, and patient care. Emory has worked with Amcom Software to create a unified communications platform which includes:Sending critical messages to staff on http://feedproxy.google.com/~r/MobilityInHealthcare/~3/_C3sFjMxY1U/emory-university-making-meaningful_19.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/_C3sFjMxY1U" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/07/emory-university-making-meaningful_19.htmltag:blogger.com,1999:blog-291833432037671205.post-5154903460189570132Thu, 07 Jul 2011 13:40:00 +00002011-07-07T06:49:07.044-07:00healthcare communicationsiPhonehealthcare messagingsmartphonessmartphone messagingBlackBerryWe’re pleased that our customer Winthrop-University Hospital is implementing Amcom solutions for smartphone messaging and Web-based on-call scheduling in its 591-bed facility in Long Island, N.Y. The forward-looking hospital will use the Amcom applications to enable highly mobile caregivers to better communicate, elevating patient care and safety.Winthrop will use the Amcom Mobile Connect http://feedproxy.google.com/~r/MobilityInHealthcare/~3/yAi9V4FFCho/winthrop-university-hospital-smartphone.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/yAi9V4FFCho" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/07/winthrop-university-hospital-smartphone.htmltag:blogger.com,1999:blog-291833432037671205.post-2953399419481210212Wed, 08 Jun 2011 14:47:00 +00002011-06-08T07:48:47.089-07:00healthcare communicationscommunication deviceshealthcare messagingnurse callAged careCiscoWhile we talk a lot about hospitals staff’s needs for mobile communications, there’s another facet of healthcare that has similar requirements: aged/senior care. Many of these organizations offer residents a range of care options from self-sufficient apartments to round-the-clock medical assistance. The ability to send notifications from in-room nurse call and other facility-wide monitoring http://feedproxy.google.com/~r/MobilityInHealthcare/~3/fo1tesCTFsk/supporting-aged-care-facility-with.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/fo1tesCTFsk" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/06/supporting-aged-care-facility-with.htmltag:blogger.com,1999:blog-291833432037671205.post-2756315122184209214Wed, 25 May 2011 15:35:00 +00002011-05-25T08:40:49.018-07:00healthcare communicationsMobile event notificationmiddlewarehealthcare messagingmobile communicationsOne of our customers is really doing a banner job with how it enhances the way staff work and receive system-generated notifications at two facilities in Ohio. They are using our enterprise middleware to centralize alerts for AeroScout’s Temperature Monitoring solution and Soarian healthcare information system orders for EKG and respiratory technicians. They are also finalizing the integration ofhttp://feedproxy.google.com/~r/MobilityInHealthcare/~3/eYUm1ZWhXfQ/medcentral-health-system-embraces.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/eYUm1ZWhXfQ" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/05/medcentral-health-system-embraces.htmltag:blogger.com,1999:blog-291833432037671205.post-4844256991349971060Wed, 04 May 2011 19:37:00 +00002011-05-04T12:42:47.848-07:00communication devicespagersmobile communicationsThere is no doubt that pagers dominated mobile healthcare communications for decades. In fact, they were pretty much the only option for people who needed to receive important alerts away from a landline phone.But how much has this dominance changed? Some people stated that smartphones were going to quickly become the new standard. But now a fuller picture is emerging, one in which pagers still http://feedproxy.google.com/~r/MobilityInHealthcare/~3/yd720hvujak/interesting-reign-of-pagers.htmlnoreply@blogger.com (Amcom Software)1<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/yd720hvujak" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/05/interesting-reign-of-pagers.htmltag:blogger.com,1999:blog-291833432037671205.post-2963145384155733658Thu, 14 Apr 2011 18:22:00 +00002011-04-14T11:29:53.565-07:00technologyacquisitionWe’ve been hearing some noise in the industry that acquired technology is inferior to building it in-house from the ground up. Since acquisitions are part of pretty much any successful tech company’s growth strategy today, I thought it’d be worth some discussion. Technology just moves too quickly to invent everything all by yourself. It’s hard to name one successful technology company that has http://feedproxy.google.com/~r/MobilityInHealthcare/~3/1OrMVOm16Rc/industry-debate-buy-versus-build.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/1OrMVOm16Rc" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/04/industry-debate-buy-versus-build.htmltag:blogger.com,1999:blog-291833432037671205.post-1207769553080839110Tue, 29 Mar 2011 19:50:00 +00002011-03-29T12:59:22.712-07:00Mobile devicessmartphone messagingmobilityWe’ve talked about this important topic previously, but now we have an even clearer picture of what’s happening out in the industry. Based on the results of a hospital communications survey we performed (access survey here), hospitals are currently using 5.8 different devices on average within their facilities to communicate with users. Using pagers alone is not enough anymore. We discovered http://feedproxy.google.com/~r/MobilityInHealthcare/~3/XXQqABGjygk/new-findings-on-diversity-of-devices.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/XXQqABGjygk" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/03/new-findings-on-diversity-of-devices.htmltag:blogger.com,1999:blog-291833432037671205.post-6612435330486701374Mon, 07 Mar 2011 18:58:00 +00002011-03-07T11:10:07.796-08:00USA MobilityacquisitionAs you may have seen, USA Mobility has acquired Amcom Software. We’re thrilled about the promise this holds for our customers, partners, and employees.The acquisition is about combining the two leaders in mission-critical communications. USA Mobility is the undisputed leader in paging -- the foundation of mission-critical communications today. Increasingly, however, the requirements of http://feedproxy.google.com/~r/MobilityInHealthcare/~3/1JrNx19XafI/new-and-exciting-chapter-in-amcom-story.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/1JrNx19XafI" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/03/new-and-exciting-chapter-in-amcom-story.htmltag:blogger.com,1999:blog-291833432037671205.post-6113711497478982609Mon, 14 Feb 2011 17:27:00 +00002011-02-14T09:33:43.606-08:00healthcare communicationscommunication devicese.Notifyemergency notificationmobile communicationsWhile the need to rally teams quickly in your hospital is certainly not new, there are an increasing number of ways to reach the right people when time is of the essence. Although pagers were once the standard for simultaneous communications, now staff can specify a wide range of devices on which they can be contacted.For example, if you have a critical code, such as when a heart attack patient http://feedproxy.google.com/~r/MobilityInHealthcare/~3/LVNOy7UP2R0/emergency-notification-mobility-better.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/LVNOy7UP2R0" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/02/emergency-notification-mobility-better.htmltag:blogger.com,1999:blog-291833432037671205.post-2647492125363480290Thu, 13 Jan 2011 18:27:00 +00002011-01-13T10:29:29.856-08:00Maple Grove Hospitalpatient monitoringmobile messagingvoceramobile communicationsMaple Grove Hospital truly embraces the latest technology, and we’re proud to be part of their communication solution. Built from the ground up and opened in 2009, this state-of-the-art facility is as quiet as it is modern. This helps promote healing and reduces stress for patients as well as staff.Behind the scenes, Amcom middleware connects to the Rauland-Borg nurse call system and Philips http://feedproxy.google.com/~r/MobilityInHealthcare/~3/n-pNztFC9j8/mobile-communications-in-action-at.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/n-pNztFC9j8" height="1" width="1"/>http://amcomsoftware.blogspot.com/2011/01/mobile-communications-in-action-at.htmltag:blogger.com,1999:blog-291833432037671205.post-7166189405226000984Thu, 02 Dec 2010 15:23:00 +00002010-12-02T07:27:01.883-08:00pager replacementStony Brookmobile messagingmobile connectencryptionmobilityBlackBerryWe’re thrilled that Stony Brook University Medical Center has chosen our pager replacement and smartphone messaging system, Amcom Mobile Connect. They will be using it for 3,000 BlackBerry smartphones throughout their facility to handle high-volume messaging.This well-respected medical center will also benefit from Mobile Connect’s encrypted messages and full visibility and traceability of all http://feedproxy.google.com/~r/MobilityInHealthcare/~3/zXEIgCZEvlQ/stony-brook-university-medical-center.htmlnoreply@blogger.com (Amcom Software)3<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/zXEIgCZEvlQ" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/12/stony-brook-university-medical-center.htmltag:blogger.com,1999:blog-291833432037671205.post-2354621852528127576Tue, 16 Nov 2010 14:52:00 +00002010-11-16T06:54:52.265-08:00pager replacementhealthcare messagingsmartphonesmobile messaginghealthcareWe recently did an extensive industry survey to learn more about what people are really thinking about smartphone use in hospitals. The results were pretty interesting. Respondents reiterated a few points we’ve been hearing for a while, such as the overall decline in pager use and a trend toward smartphones and other communications technology. But we were interested to learn why some http://feedproxy.google.com/~r/MobilityInHealthcare/~3/kZY5lZkBJFw/everyones-on-board-with-smartphone-use.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/kZY5lZkBJFw" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/11/everyones-on-board-with-smartphone-use.htmltag:blogger.com,1999:blog-291833432037671205.post-3796049174319542652Fri, 29 Oct 2010 14:47:00 +00002010-10-29T07:50:47.213-07:00pagerpager replacementredundancysmartphonemobile messagingmobile connectsmartphone messagingmobilityEvery time we talk with folks at hospitals about smartphone messaging and pager replacement, two common areas of concern come up. One, the speed of message delivery, and two, the need for a backup system in case the primary messaging server has trouble.In a hospital setting, speed is crucial for many activities – admitting patients, responding to patient requests, and especially getting importanthttp://feedproxy.google.com/~r/MobilityInHealthcare/~3/ylxBrRBXXek/hot-topics-in-pager-replacement-speed.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/ylxBrRBXXek" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/10/hot-topics-in-pager-replacement-speed.htmltag:blogger.com,1999:blog-291833432037671205.post-2783743039655184508Fri, 17 Sep 2010 13:31:00 +00002010-09-17T06:36:59.936-07:00mobile messagingmobile connectEmorysmartphone messagingmobilityEmory University is among our most technologically innovative customers. Over the years they have helped us keep abreast of the trends they are seeing in healthcare and communications IT, as well as patient care. They have also participated directly in our development efforts for new products, including Amcom Mobile Connect for smartphone messaging and pager replacement.We announced earlier this http://feedproxy.google.com/~r/MobilityInHealthcare/~3/yhaZiU_wcXk/emory-university.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/yhaZiU_wcXk" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/09/emory-university.htmltag:blogger.com,1999:blog-291833432037671205.post-3934288861239369664Wed, 18 Aug 2010 18:55:00 +00002010-08-18T11:56:21.850-07:00healthcare communicationscommunication devicespager replacementsmartphonehealthcare messagingsmartphonesmobile messagingsmartphone messagingmobilityImagine going to dinner with a friend who’s suggested a hot new restaurant. And as it turns out, he was right - the food was great, and the service outstanding. Now here comes the check, and the inevitable question: Who pays? Your friend was the one who recommended the place, but you’ve had a great meal.This same stare down is also taking place at hospitals across the country, only no one can http://feedproxy.google.com/~r/MobilityInHealthcare/~3/oD--6zkvRwc/check-please.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/oD--6zkvRwc" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/08/check-please.htmltag:blogger.com,1999:blog-291833432037671205.post-4506121664176921192Thu, 12 Aug 2010 15:30:00 +00002010-08-12T08:35:50.776-07:00healthcare communicationscommunication devicespager replacementsmartphonehealthcare messagingsmartphonesmobile messagingsmartphone messaging“He said-She said” can be an ugly game. It becomes even uglier when set in the context of patient safety, and it pits caregivers against one another following a sentinel event.When something does occur, inevitably there are a number of questions. Even though the page log can show a message was sent, there are a string of unanswered questions that follow. Did the physician receive the page http://feedproxy.google.com/~r/MobilityInHealthcare/~3/Jt4f4XDrr1Q/closing-loop.htmlnoreply@blogger.com (Amcom Software)0<img src="http://feeds.feedburner.com/~r/MobilityInHealthcare/~4/Jt4f4XDrr1Q" height="1" width="1"/>http://amcomsoftware.blogspot.com/2010/08/closing-loop.html