You could be doing something wrong if the customer is always right, says Sarah Spivey, managing director at Modulift.I wrote a blog last December about customer service and the importance of building strong business relationships. Readers must have b...
Leadership is widely misunderstood, as Sarah Spivey, managing director at Modulift, explains. Frank was the company's best forklift truck driver. Not only did he take the most product from A to B every day but he never logged an accident or near...
People often misunderstand customer service and, as a result, they fail to solidify business relationships, says Sarah Spivey, managing director at Modulift. One has to be careful when talking about customer service because everybody already thi...
How to take care of business in a competitive environment: a guide to holding firm, by Sarah Spivey, managing director at Modulift. Christmas is coming—it seems to arrive earlier every year—and the Coca-Cola truck is doing its rounds. The vehicle has...
Undervalue suppliers at your peril, warns Sarah Spivey, managing director at Modulift.Most businesses are part of a supply chain; they consume products and services in order to market and sell their wares. In many cases, if a company's suppliers walk...
Curricula vitae, resumes and company profiles aren't always what they seem, warns Sarah Spivey, managing director at Modulift. We've all met someone at a trade show or another meeting and hardly recognised them from their LinkedIn profile pictur...
Company bosses have a much bigger responsibility, and greater opportunity, than many of them realise, says Sarah Spivey, managing director at Modulift. There are lots of adages bout fish. A big fish in a small pond. Smells fishy. Give a man a fish an...
Europe is a hot topic in more ways than one, says Sarah Spivey, managing director at Modulift, upon her return from distributor meetings in the continent's southern regions. It's fitting that I should write a blog about Europe almost a year to t...
A scorcher at Silverstone was a fitting launchpad for the company's latest below-the-hook innovation, while Modulift also stays on track in cyberspace. Sarah Spivey, managing director, reports. I've always thought it bold, perhaps even tempting ...
In his first guest blog, newly recruited John Baker, business development manager at Modulift, talks about the value of sincerity when building relationships. So early in my time at Modulift, I didn't expect to be asked to write the company's bl...
People, relationships and loyalty are the lifeblood of any good business, particularly one working below the hook, says Sarah Spivey, managing director at Modulift. I read a lot about robots and technology taking over the world and who am I to say on...
All that glitters isn't gold, warns Sarah Spivey, the managing director of below-the-hook equipment manufacturer Modulift. Teachers say it a lot. They write it on students' reports and repeat it at parents' evenings… "Easily distracted". It prob...
Working with components helps when multi-tasking, says Sarah Spivey, the managing director of below-the-hook equipment manufacturer Modulift. It's been a busy start to 2017, as the first blog of the year affirms. Since the last one, we've welcom...
The last two trade events of the year proved the value of getting out of the office into the marketplace, says Sarah Spivey, the managing director of below-the-hook equipment manufacturer Modulift. I'm writing this blog approaching European air ...
In her latest blog, Sarah Spivey, the managing director of Modulift, debuts at Offshore Energy, looks forward to LiftEx and finds another reason to go to Aberdeen. There are many idioms about water. One can be in troubled waters, a fish out of w...
Sarah Spivey, the managing director of Modulift, finds common ground with the 26th President of the United States and prepares to moderate a panel discussion. Theodore Roosevelt said: "Every man [or woman] owes a part of his time and money to t...
Sarah Spivey, the managing director of Modulift, explores one way of applying market intelligence to the DNA of a business.
This blog never shies away from the issues of the day. Over the past year or so, I’ve been frank in assessment of the oil and...
Sarah Spivey, the managing director of Modulift, reacts to the UK’s decision to leave the European Union, returns to Vertikal Days (with a brolly) and takes an exam.
There’s only one place to start this month’s blog. Last Thursday (23 June 2016), th...
Sarah Spivey, the managing director of Modulift, explains why it was important to respond to a recent ruling by a U.S. judge that has caused a stir in the lifting industry.
The crane and rigging industry is still reeling from the impact of a shockwa...
In her latest blog, Sarah Spivey, the managing director of Modulift, reports her findings from three recent trade events.
It’s good to see for oneself, as last month (April) proved.
I wrote a blog last September that advised businesses how to ident...
In her latest blog, Sarah Spivey, the managing director of Modulift, looks beyond the numbers in reflection on an uplifting opening quarter to the year.
Pretty soon, companies that report to shareholders or inform capital markets about their operati...
In her latest blog, Sarah Spivey, the managing director of Modulift, sticks with old faithful, looks again at risk management and prepares to launch a new below-the-hook product.
With this advisory blog in mind, I make notes throughout the month as ...
In her first blog of 2016, Sarah Spivey, the managing director of Modulift, explains why the most successful people never stop educating themselves—or their staff.
We start 2016 in a challenging business climate. This time last year there was broad ...
Having delivered an acclaimed presentation at the LEEA Lifting & Rigging Conference Middle East in Dubai, Anthony Culshaw, Modulift’s senior design engineer, guest blogs for the below-the-hook equipment manufacturer.
I’m honoured that our managi...
In her latest blog, Sarah Spivey, the managing director of Modulift, explains how to take the lessons of the past into a bright future.
Whether a company’s financial year runs from January to December, April to March or another 12-month period, one ...
In her latest blog, Sarah Spivey, the managing director of Modulift, writes from Amsterdam about how to stage the perfect product launch.
At the time of writing, it’s Tuesday afternoon here in Amsterdam. Anthony Culshaw, our senior design engineer, ...
Welcome to the Modulift blog, written by me, Sarah Spivey, the managing director of the premium supplier of spreader beams, lifting beams and other below-the-hook lifting equipment.
I wrote last month about the importance of a trade show strategy, a...
Welcome to another Modulift blog, written by me, Sarah Spivey, the managing director of the premium supplier of spreader beams, lifting beams and other below-the-hook lifting equipment.
August is often a quiet month, not just because people take wel...
Welcome to the second Modulift blog, written by me, Sarah Spivey, the managing director of the premium supplier of spreader beams, lifting beams and other below-the-hook lifting equipment.
Thank you for all the positive feedback on my first blog, wh...
