Who Will Install Your Phone System?

Mokan Communication is proud to be a leader in the telecommunications industry with over 17 years of success building relationships based on skill, service, integrity, and momentum.

Momentum is defined as: “force or speed of movement; impetus, as of a physical object or course of events.” In today’s competitive atmosphere, if you’re not moving forward, you’re going to be passed by the competition. Your communications are vital, and they have to be fast, glitch-free and they must evolve with technology.

Customers Drive the Telecommunications Industry

Our customers tell us their needs and goals and we respond with solutions.

A business searching for a partner to handle all their telecommunication needs should consider these essential components:

Hardware, Software, Service, Supply, and Added Value

Hardware – Mokan has the ability to obtain and deliver the appropriate equipment necessary to design and build a system adequate for our customer’s needs. Any lease, purchase, or a lease-purchase arrangement will be reviewed for the best fit. Right-sized service means Mokan has the experience to provide a system that is not too large or too small, but one that meets our customer’s needs, but has the ability to grow.

As trusted suppliers of Avaya, Nortel, NEC and dozens of other systems, Mokan can recommend hardware that fits needs. From a small two-person office to corporate world headquarters, the equipment that is right for the job is available to Mokan.

Seamless integration between IT and Telecom is something Mokan delivers to every customer. Voice mail, cellular integration, video conferencing, and multi-office integration all combine to boost efficiency, productivity, and sales. They’re tools that Mokan installs and tests, then trains our customers to use effectively.

Software – Software makes the hardware work, and Mokan stays on the leading edge of the latest programs for business. New features and functionalities hit the market every day to better integrate with peripheral components and systems. As a member of the Association of Telecommunications Dealers, Mokan is on the leading edge of every software enhancement from developers world-wide.

Service – “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you, it just works.”-  Jeff Bezos – Founder of Amazon

When your telecommunications partner has the depth of experience and skill as Mokan, this is often the case. We work hard to understand exactly what a new customer wants and needs. After seamless installation and testing, it just works.

Of course there is always easy access to Mokan customer service professionals. Zero-glitches and zero-down-time is priority one to Mokan technical support. We are available 24/7/365 to respond to issues.

Supply – Some customers are looking for equipment only, and Mokan has the stuff. New and used, near or far, if the equipment exists it will be located and transported to our customer and properly setup, programmed and maintained.

Mokan also has the prowess to understand what is a good deal and what is not. Our relationship-building style of doing business means we want to see you get a great deal.

Added Value – Installing and maintaining the best phone system in the world is no good to a customer if it doesn’t save them money, and offer other value to the relationship.

Our experience has taught us to look at a customer’s business and ask if there are ways to streamline systems. There may be ways to combine two separate functions into one, for example. Two monthly charges become one, the end result is enhanced, and the customer saves money. A win-win result.

Mokan is in business for the long-term. This means building and keeping relationships, growing, and always moving forward. We would appreciate the opportunity to discuss your needs with a listening session followed by a very competitive price quote. Mokan Means Maximum Momentum.

• Mokan Communications offers business telephone systems for offices of any size, and we provide assistance and support for the transition from traditional telephone to digital. VoIP phone and traditional systems are similar in many ways, but only with VoIP can users make multiple calls on the same line at the same time.

New technology changes processes, and Voice over Internet Protocol (VoIP) is no exception. Beginning in 2004, VoIP arrived on the market shortly after the regular use of broadband Internet, and it has revolutionized telephony.

• At Mokan Communications Supply, we realize that VoIP has changed the way companies and individual consumers approach phone usage, and we offer customers no shortage of services available through our VoIP network.

The affordability of computerized telephony has made its transition into the mainstream very seamlessly. The low-cost outlay makes the possibility of a transition to VoIP systems easier to endeavor.

The Benefits of VoIP Phone Service
Voice over Internet Protocol converts analog audio signals into digital data ones that are capable of being transmitted using an Internet connection. It is an extremely useful method of making free and low-cost phone calls anywhere in the world.

• VoIP phone systems have revolutionized the phone industry by allowing multiuser phone systems on a closed network. Mokan Communications provides VoIP Phone Systems that are carefully constructed closed telephone network services.
• Customers have never had so much control over how their services are packaged and distributed, and this reinvention of telephony is thriving and moving towards the replacement of traditional telephone.

This level of inter-connectivity is a powerful tool for business owners that may need to start small but expand at a later date.

The Quality of VoIP Phone is Equal to Traditional If not Better
The average business user has likely used a VoIP phone system without even realizing it. While these phone systems are dissimilar to their forefather, the telephone, in many ways they are indistinguishable.

• Modern VoIP phone services are very stable. Traditional phone companies are switching many of their customers over to VoIP to free up bandwidth on their network.

VoIP phone are very popular now, and your traditional phone provider could have transitioned your service to VoIP while still charging you traditional service prices.

Telephone Network Services Are The Future
There are many features and benefits available to consumers planning to use VoIP hardware in a business setting.

The access to new technology is the first benefit of using VoIP. The technology is considerably cheaper, easier to use and install, and extremely mobile.

Unlike traditional phone services, which haven’t changed essentially since inception, VoIP phone services provide multiple ways to make a digital phone call. They also have advanced features that far exceed those available on traditional phone systems.

Benefits Of VoIP Phone Service are rapidly advancing. VoIP phone systems offer a wide variety of features and services, but each plan is comprised of features selected based on the needs of the customer. There isn’t just one type of VoIP because of consistent innovation and research development.

Voice over IP systems offer state of the art features like call-filtering services. This feature allows users to forward specific numbers based on criteria that can be set using the caller ID function on any networked phone.

Closed Network Telephone Services
Mokan Communications offers network services that will construct a telephone network to your specifications. The network will be outfitted will the type of phones that most align with your business model, which means that your phones may not change at all.

• The common and most frequently used VoIP phone service method is an ATA, which is an analog telephone adapter. An ATA converts analog signals to digital ones, and it makes it possible for the signal to be transmitted over the Internet. Many providers bundle an ATA with all the other VoIP phone system services.
• Another option is an IP Phone, which is a special phone that on the surface looks like a normal phone with an RJ-45 Ethernet connection. These phones can directly connect to a router to make a call. Network service phones are not to be confused with Wi-Fi phone, which can be used in any Wi-Fi hotspot. They are the easiest calls to make using VoIP.

Traditional phone systems are limited in the amount of data that can be transmitted, and the future requires a telephone network service that can manage whatever the future will bring.

For more information on our VoIP phone services, call (816) 734-9001 for a free quote.

• At Mokan Communications Supply, we don’t just install business VoIP phone systems. We help educate consumers about the benefits and features of this technology. In many ways, VoIP was tailor-made for small business and home office use.

Our business telephone systems are powerful tools that allow businesses to multitask and accomplish a wide variety of important tasks. Our computer telephony plans create professional office environments.

• Small businesses have a lot to gain from researching the many benefits of VoIP hardware. A transition to VoIP can give any business a competitive edge. Many of the specifics of doing business in the modern era require VPN connections and multiple phone lines within an office environment, and this level of network phone services are difficult for traditional phone lines.

Business VoIP Phone Systems are Affordable

VoIP hardware is the most affordable phone service option, and this is why VoIP is leading the way in conversions. New clients typically discover significant savings once transitioning to a VoIP network service plan.

• For business owners, VoIP also provides faster connections that support dual usage for online conference calls and video calls.
• Adding multiple phone lines for expanding operations has never been less expensive, because VoIP seamlessly incorporates additional phone calls onto an IP network.
• Our VoIP plans feature unlimited or drastically reduced local and long distance calls in North America. These plans are usually flat rated and include options for low-cost international calls under $0.15 per minute. VoIP phone service is a cheaper and convenient change for most users.
• A networked phone system works the same as traditional phone services for a fraction of the cost. The account holder can manage their system and gain access to service changes any time of day. Every call and phone number is stored in a call activity log that is easily accessible through the Mokan Communication website.
• When customers need to upgrade services, that can also be done via our service website without hassle or difficulty. Companies with multiple locations in different countries can use VoIP to originate and transmit calls for a fraction of traditional phone line cost. These phone services have no geographical limitations.

VoIP Is the Convenient Mobility Solution

VoIP is the most conveniently mobile telephone network service available on the market. VoIP services are extremely convenient because they are mobile and don’t need to be dismantled when moved.

Since VoIP calls are made using Internet Protocol, they can also be transferred all over the world with very little besides a high-speed Internet connection. The basic ease of use associated with VoIP is epitomized by the user-friendly control interface that allows customers the ability to do many of the changes to their network from the comfort of their own office. Options, features, and services can be changed completely using our web based GUI system.

Features like call forwarding, speed-dialing, call-forwarding number changes, and call-block can all be formatted without the assistance of a customer service technician.

Calls from anywhere in the world can have a U.S. phone number or vice versa because the Internet does not have the same country code requirements. Phone wires don’t travel outside the building or town in which they reside, but NEC business telephone systems are the ultimate in mobility solutions.

VoIP Is the Future of Telephony-Not the Past

• Mokan Communications Supply offers all of the services that a traditional provider does, and we do it for less money.
• Our services are typically included in calling plans and require no additional investment. Features like caller ID, call-waiting, call-conferencing, call-forwarding, and voicemail are considered upgrades by traditional phone companies, but at Mokan Communications, we offer these services as part of our calling plans.

The most current technologies are offered with VoIP network services. The most traditional phone systems could be used for was to send fax messages and transmit phone calls, but networked phone systems can meet the demands of the changing business user.

Rich media is the communication people use on a daily basis to perform actions like sending instant messages, transferring photos and videos, and social media interactions.

Rich media technology is made possible by the specifics of VoIP technological integration with other programs. This integration makes it possible for application layers to run VoIP protocols and collaborate with other applications like email, web browsers, and social media programs. This synergy that is possible using VoIP could never be realized using a traditional phone line.

Business VoIP phone systems are the best choice because it sets companies up for the future of telephony. Technology is rapidly advancing, and this is why VoIP is the choice of companies planning to remain current and well positioned for success in the future.

For more information on our VoIP applications and services, call (816) 734-9001 for a free quote.

Feasibility Studies
Feasibility studies are an essential first step in determining the full scope of your project. The study will examine such factors as zoning requirements, environmental considerations, risk assessments and costs associated with setting up your office network. You’ll be given an estimated timeline for work completion, recommendations on which vendors provide the best technology, and renderings of what the finished project will look like.

How to drop in casual conversation: “Hey there, Jim, Office Network Installer guy, that feasibility study your office has us all excited to see what you’re going to do!”

LAN
LAN is the acronym for Local Area Network and is typical for homes, universities and most businesses. In addition to providing high speed connections between your office equipment, LAN lines also provide a single platform to manage multiple computers, allowing your IT person to troubleshoot problems across the network rather than at each individual computer. LAN lines also come with built-in firewalls to add an extra layer of internet security for your connected devices.

How to drop in casual conversation: “That LAN connection you’re installing is going to make it easier for me to use Suzy’s laser printer instead of being stuck with my old ink-jet.”

Optical Fiber Splicing
According to TechTarget.com, optical fibers are “the medium and the technology associated with the transmission of information as light pulses along a glass or plastic strand or fiber.” Long distance telephone companies use optical fibers instead of copper wiring as they’re less likely to be affected by electromagnetic interference which can distort sound quality.

Splicing optical fibers requires joining two fibers together to decrease light loss when light data pulses through the fibers.

How to drop in casual conversation: “So after you finish splicing the optical fibers together, our internet connection should be faster, right, Jim?

Baseband vs. Broadband
Baseband and broadband are two data signaling or transferring methods used in computer networking. With baseband, data signals are sent and received digitally through a single channel. With broadband, data signals are transmitted analogously through multiple channels at once.

Your LAN network will most likely use broadband as voice, video and data information can all travel simultaneously through a broadband line. Broadband also allows data signals to travel long distances while baseband can only be used for short distances.

Baseband is typically used for Ethernet connections while broadband is used for high speed internet connections.

How to drop in casual conversation: “We’re so amped the powers that be finally decided to get off baseband connection so we can now download large files quicker.”

Mokan Communications has professional Office Network Installers that are easy to talk to and will get the job done!

Instant Messaging
Writing for Forbes.com, Howard Baldwin shares how an old technology like instant messaging is being repositioned as an asset in the corporate world. No longer a form of personal interaction between friends, companies are now using IM to communicate with their teams. Leaving voice messages for a team member away from his desk is no longer necessary as the IM will be waiting for him to immediately see and take action upon his return. IMs also leave a message trail that can help clarify any miscommunications.

Cloud-Based VoIP
VoIP has given small companies who wanted a business phone system with landline capabilities but without the prohibitive pricing and office network installers necessary to set up complex telecom systems a chance to look big. In recent years, that same VoIP technology has moved to the cloud, allowing small businesses to now be able to appear global.

Cloud-based VoIPs now allows companies to have employees all over the world while maintaining one company telephone number to reach the entire team. A cloud-based system such as Avaya telephone system’s AvayaLive Connect offers businesses one flat rate to keep your team members connected.

Your customers dial one number, whether an 800 number or a local number and are greeted with a personalized auto-attendant. They can then either search by name on the company directory or dial an extension that will connect them to your team members wherever in the world they may be.

Video Conferencing
When you’re in Switzerland personally handling an important client, but you’re needed for a very important team meeting, video conferencing is your best alternative to flying from one continent to another just to attend a two hour meeting.

The high speed connectivity provided by your telecom system allows real-time video conferencing with your employees, vendors, and your customers. Conduct product launches, investor briefings, employee training and CEO presentations all from the comfort and convenience of your office.

And with a Virtual Meeting Room (another benefit of having an Avaya telephone system as part of your telecom set-up), you can join the video conference anywhere your tablet or mobile device goes.

Virtual Private Network
A virtual private network, or VPN, provides safe, remote access for employees working outside the office to securely access the corporate network without being inside the building. This is a must for team members to retrieve files from shared folders, use network based applications or even send print jobs to office printers — all while being on the road.

VPN’s are yet another technological advancement that allows your team members to stay on track, regardless of wherever in the world they may be. Mokan Communications will provide the service you need, find out more about our Telecom Services.

1. Give your team a handy (that’s German for a cell phone).
Quoting the 2014 Mobile Productivity Survey conducted by Azzurri Communications, Darren Allan writes for BetaNews.com that 93 percent of survey respondents saw staff productivity increase when they were given mobile phones. These team members turned to their cell phones to send and receive email while on the road and retrieve customer and company information. Just because your team members aren’t in the office doesn’t mean they can’t get work done.

2. “Follow” your team anytime, anywhere.
Now that your team members have their own company cell phones, set up your business phone system to allow one number to reach any member of your team at any time – whether in the office, in their home office or on their cells. Going with a service such as Avaya telephone system’s Voice over IP  solutions makes this possible with their Find Me/Follow Me feature. Eliminate missed calls as every number on your team member’s contact list is called, and avoid any risk of project delays.

3. Exchange expensive travel for virtual meetings.
Save your budget and travel time by conducting meetings through video conferencing. Host corporate training sessions, new business presentations, investor briefings and more without leaving the comfort of your desk. And with worldwide participants having varied schedules, a video conference will require everyone to stay focused on the pre-planned agenda and keep time in check.

4. Call your clients with a click.
CRM programs such as Microsoft Outlook and Salesforce are powerful tools to help your team manage your customer relationships. With the right business phone system, those same tools become even more powerful as they integrate into your VoIP system for easy access. Need to call a customer? Open Salesforce and click on the number to be immediately connected.

5. Check only one place for that missing sales report.
When office network installers set up your telecom systems, make sure a unified messaging solution is part of your plan – another feature of having an Avaya telephone system. With their Avaya Aura® Messaging, emails, voicemails and faxes are stored in one central location. Don’t waste time (or money) trying to figure if those sales figures were quoted in an email, fax or left in a voicemail. Check all three from the convenience of a single dashboard.

6. Really save money.
Your phone installers aren’t just setting up your networked business phone systems; they’re also saving you money by allowing your team to cut back on their overall mobile-to-mobile calls. Encourage your team members to leverage your Wi-Fi network to make cell phone calls — especially when those calls are international — and see your corporate cell phone bill significantly reduced.

For a complimentary evaluation that can help you boost business with an office phone system or telecom system that meets your need, contact us now.

Landlines
Although landlines have been around forever, they are mostly found in large organizations nowadays. Using a PBX (or Private Branch Exchange), wire-based landlines create multiple extensions to reach every office or cubicle in your business. The PBX also creates the company directories and makes transferring incoming calls to different extensions effortless.

If all of your employees work primarily inside your office, and you have no real need for field agents, and your budget can bear the expensive set up and maintenance than landlines are for you. Keep in mind, however that any problems with your service will require a site visit from a technician. Unless you’re a large corporation that can keep an IT person on staff, you have more cost-effective options.

Voice Over IP
Voice over Internet protocol, or VoIP, can make your small business look like much larger operation. Like landlines, Voice Over IP works within your office. Instead of using wires to set up extensions, however, VoIP relies on your existing internet connection. A Business VoIP phone system is also more functional than landlines as they can integrate with computers, to turn your desktop and laptops into virtual phones with just the addition of a telephone headset.

In addition to computer integration, VoIP business phone systems offer sophisticated features such as interoffice instant messaging, interactive voice response, automated attendants, internet faxing, call monitoring and much more. Voicemails are automatically transcribed and emailed to you. Some VoIP systems will also work with customer relationship management software programs such as Microsoft Outlook and Salesforce to make phone calls as easy as just clicking on the telephone number.

Easy to set up without the need of technicians for maintenance, VoIP offers a cost-effective solution than landlines. The only drawback is that VoIP is dependent on an internet connection. If your internet goes out, so do your phones.

Cloud-Based VoIP
To bypass the risk of not having your phones available if your internet connection goes down, you may want to consider a cloud-based VoIP.

With a cloud-based system, you get all the benefits of a regular VoIP without concern over the state of your in-office internet connection. You also save money by not needing to buy additional equipment. The technology runs on the Cloud and is maintained by a service provider, such as Avaya or Cisco. Set up is relatively easy and adding new telephone extensions for new employees can be done on your computer.

If you need help deciding which office phone system is right for your company, Mokan Communications is here to assist you with the process of narrowing down your options.

Avaya’s website shares stories of how it has helped a variety of businesses with their network communication needs. Here are a few examples of how the Avaya telephone system works for companies, with even the most geographically fragmented team of employees.

Four Countries, Two Continents and a Team Always on the Road
For The Agency Group — a talent booking agency with 160 employees across two continents and a talent pool of over 1500 artists– Avaya’s IP office created cost-effective, seamless communications between the Group’s North American offices and their European offices.

Conference calls and long distance calls are handled at a fraction of the cost of other business phone systems. Agents can always be reached — whether they are on the road with an artist or working on a new opportunity inside the office. Avaya also allows agents to use both cell phones and laptops to participate in conference calls without paying international rates.

Bringing the 1800s into the 21st Century
Opening Prairie Street Brewhouse in Rockford, Illinois was a monumental task requiring the complete overhaul of a brewery complex, first built in 1849. Formerly home to a series of industrial businesses, the location has since been converted to a mixed use development of apartment lofts, offices and retail space. With a newly redesigned look came the necessity for equally modern state-of-the-art technology.

Prairie Street Brewhouse was turned into a smart building foundation with integrated voice, video and networking solutions. Avaya wireless LAN lines provide Wi-Fi access to anyone in the building, while also giving power and high speed performance to the property’s 70 high definition security cameras. Security teams can monitor the property from any device with internet access.

A “Cake Boss” Expands
Ever since Carlo’s Bakery appeared on the TLC hit show “Cake Boss”, their phones have been ringing nonstop and lines regularly form around the block as customers can’t get enough of the bakery’s goods. Needless to say, Carlo’s Bakery quickly outgrew its six telephone lines and needed a new solution to avoid losing out on thousands of dollars incoming customer orders.

Avaya phone installers stepped in to upgrade Carlo’s Bakery to a state-of-the-art customer telephone experience with a stronger communication infrastructure. All existing locations received a new hi-speed Avaya network, assuring a dependable Wi-Fi connection to take orders and payments from waiting customers using a mobile tablet.

And because Carlo’s Bakery’s popularity continues to grow, Avaya set up their system to automatically support the bakery’s continued success. With Avaya’s telephone system, Carlo’s Bakery can go from its current 400 employees to upwards of 2,000 without needing new equipment.

Contact Mokan Communications to discover how an Avaya telephone system can make your business run more seamlessly.