Rackspace Cloud - Sites Status tag:typepad.com,2003:weblog-1288178 2012-02-10T14:11:27-06:00 TypePad MossoSystemStatushttp://feedburner.google.com Cloud Sites | WC2 DFW1 | Emergency Maintenance | Sunday, February 12th, 2012 at 11:00 PM CST - 12:00 PM CST tag:typepad.com,2003:post-6a00d8346d38b053ef0168e71da15c970c 2012-02-10T14:11:27-06:00 2012-02-10T14:24:51-06:00 On Sunday, February 12th, 2012 at 11:00 PM CST until 12:00 PM CST, Rackspace Cloud Sites will undergo an emergency maintenance in our DFW-WC2 datacenter. No impact is expected, however there is a small possibility of a network blip or... Ed Gonzales

On Sunday, February 12th, 2012 at 11:00 PM CST until 12:00 PM CST, Rackspace Cloud Sites will undergo an emergency maintenance in our DFW-WC2 datacenter. No impact is expected, however there is a small possibility of a network blip or connection timeouts during the maintenance.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 Cloud Sites | Chat, Phone Support | Online tag:typepad.com,2003:post-6a00d8346d38b053ef016301173bb2970d 2012-02-09T13:17:11-06:00 2012-02-09T13:31:41-06:00 At approximately 1:10 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat and phone support mediums. During this time, our ticket availability is not impacted. UPDATE: As of 1:25 PM CT, this issue has been resolved.... Ed Gonzales

At approximately 1:10 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat and phone support mediums. During this time, our ticket availability is not impacted.

UPDATE: As of 1:25 PM CT, this issue has been resolved. The Cloud Sites Support team is now fully available via telephone, chats, and tickets.

We really appreciate your patience during this temporary support interruption. If you have any further questions, you may contact a member of our support team by submitting a ticket. Once the issue is resolved, we may reach us by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 Cloud Sites | WC2.DFW | Online tag:typepad.com,2003:post-6a00d8346d38b053ef0167620c0bc0970b 2012-02-09T12:39:30-06:00 2012-02-09T12:59:02-06:00 At approximately 12:35 PM CT, the Rackspace Cloud Operations team identified a network traffic issue within DFW1-2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency in... Ed Gonzales

At approximately 12:35 PM CT, the Rackspace Cloud Operations team identified a network traffic issue within DFW1-2 of our DFW Data Center that is affecting multiple clusters (SSL, PHP, etc.). Currently, customer sites may be down or experiencing latency in their connectivity. Our Operations team is actively working to resolve the issue.

Update: As of about 1:00 PM CT, Rackspace Cloud Engineers have resolved the issue and restored full functionality. 

Thank you for your patience during this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL+1.210.581.0407.

 Cloud Sites | MySQL50-25.DFW2.WC1 | ONLINE tag:typepad.com,2003:post-6a00d8346d38b053ef016762029fc8970b 2012-02-08T22:23:20-06:00 2012-02-08T22:52:19-06:00 At approximately 8:30PM CT, the Rackspace Cloud engineers identified an issue on MySQL50-25.DFW2.WC1 in our DFW data center. Currently, the database cluster is running in a degraded state. Our engineers are diligently working on resolving the issue. UPDATE: 10:50 PM... Ed Gonzales

At approximately  8:30PM CT, the Rackspace Cloud engineers identified an issue on MySQL50-25.DFW2.WC1 in our DFW data center. Currently, the database cluster is running in a degraded state. Our engineers are diligently working on resolving the issue.

UPDATE:  10:50 PM CT, Repairs on all databases have completed, cluster if now online.

Thank you for your patience and understanding of this matter. If you have any further questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 Cloud Sites | Chat Support | Online tag:typepad.com,2003:post-6a00d8346d38b053ef016761d2ffdf970b 2012-02-06T14:53:34-06:00 2012-02-06T15:15:19-06:00 At approximately 2:35 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat support medium. During this time, our ticket and phone availability is not impacted. Update: At 3:15 PM CT, Cloud Sites chat support technical issues... Ed Gonzales

At approximately 2:35 PM CT, the Cloud Sites Team has become temporarily unavailable via the chat support medium. During this time, our ticket and phone availability is not impacted.

Update: At  3:15 PM CT, Cloud Sites chat support technical issues have been resolved.

We really appreciate your patience during this temporary support interruption. If you have any further questions, you may contact a member of our support team by submitting a ticket. Once the issue is resolved, we may reach us by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.