Rackspace Cloud - Sites Status tag:typepad.com,2003:weblog-1288178 2012-08-01T19:24:12-05:00 TypePad MossoSystemStatushttp://feedburner.google.com New Status Page | Thursday August 2, 2012 tag:typepad.com,2003:post-6a00d8346d38b053ef017743d81102970d 2012-08-01T19:24:12-05:00 2012-08-01T19:24:12-05:00 Tomorrow, we will be rolling out our new System Status Page which consolidates the system status information for all Rackspace Products and Services onto a single dashboard. The URL for this new site is https://status.rackspace.com. Once the new page is... Ed Gonzales

Tomorrow, we will be rolling out our new System Status Page which consolidates the system status information for all Rackspace Products and Services onto a single dashboard.  The URL for this new site is https://status.rackspace.com. Once the new page is deployed, we will redirect all of the legacy status page URLs to this new consolidated site.  Please update your bookmarks and we hope you like the new dashboard!

Fanatically Yours,
Rackspace Incident Management

 Cloud Sites | mysql50-63.wc1.dfw1 | Degraded tag:typepad.com,2003:post-6a00d8346d38b053ef017743d2ec9d970d 2012-07-31T23:31:26-05:00 2012-08-02T08:46:49-05:00 This evening we had a scheduled database maintenance for a small percentage of users located in mysql50-63.wc1.dfw1. The maintenance was scheduled to last until 11pm however is taking a little longer to complete.We will continue to update the status page... Ed Gonzales

This evening we had a scheduled database maintenance for a small percentage of users located in mysql50-63.wc1.dfw1. The maintenance was scheduled to last until 11pm however is taking a little longer to complete.We will continue to update the status page once the maintenance completes.

Update: As of 12:42AM CT, We have received reports of slow or non-responding sites on a web cluster. We are currently investigating the situation and will resolve the issue as soon as possible.

Update: As of 8:00AM CT, our engineers are continuing to troubleshoot the issue. We appreciate your patience as we work to resolve this quickly.

Update: As of 9:15AM CT, our engineers are continuing to troubleshoot the issue. We appreciate your patience as we work to resolve this quickly.

Update: As of 9:35AM CT, all databases on the mysql50-63.wc1.dfw1 server are in Read-Only mode using a backup from yesterday ~9:45AM. Our Operations team continues to work on restoring the latest data.

Update: As of 11:00AM CT, all databases on the mysql50-63.wc1.dfw1 server are still in Read-Only mode using a backup from yesterday ~9:45AM. Our Operations team continues to work on restoring the latest data.

Update: As of 12:30PM CT, all databases on the mysql50-63.wc1.dfw1 server are still in Read-Only mode using a backup from yesterday ~9:45AM. Our Operations team continues to work on restoring the latest data.

Update: As of 2:00PM CT, all databases on the mysql50-63.wc1.dfw1 server are still in Read-Only mode using a backup from yesterday ~9:45AM. Our Operations team continues to work on restoring the latest data.

Update: As of 5:45PM CT, there are still a small number of databases on mysql50-63.wc1.dfw1 still in Read-Only mode using a backup from yesterday ~9:45AM. Our Operations team continues to work as quickly as possible to restore the latest data.

Update: As of 8:00PM CT, mysql50-63.wc1.dfw1is in read/write. There are a small portion of customers who are experiencing outstanding issues. Our technicians are working closely with those affected customers. We will continue to provide updates as soon as they are available. 

Update: As of 7:10AM CT, mysql50-63.wc1.dfw1is still has a small number of databases in read/write mode. There are only a small portion of customers who are still experiencing issues. However our operations team are dilegently working to resolve the issue for these  affected customers. We will continue to provide updates as soon as they are available.

Update: As of 8:45AM CT 8/2/2012, mysql50-63.wc1.dfw1is still has a small number of databases in read/write mode. There are only a small portion of customers who are still experiencing issues. However our operations team are dilegently working to resolve the issue for these affected customers.

Please update your bookmarks to our new consolidated status page https://status.rackspace.com/ where future updates will be posted.

 

 Cloud Sites | Control Panel | Online tag:typepad.com,2003:post-6a00d8346d38b053ef017743d055e6970d 2012-07-31T14:16:20-05:00 2012-07-31T14:33:24-05:00 As of 2:10 PM CT we are getting reports of customers receiving errors such as "No Data for selected period" in the Control Panel. Our engineers are working to resolve this issue as quickly as possible. Update: As of 2:27... Ed Gonzales

As of 2:10 PM CT we are getting reports of customers receiving errors such as "No Data for selected period" in the Control Panel. Our engineers are working to resolve this issue as quickly as possible.

Update: As of 2:27 PM CT, our Engineers have been able to resolve this issue and the Control Panel should be performing properly now.

If you need immediate assistance, please contact a member of our support team by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

 Cloud Sites | Ticket System Maintenance | Saturday, August 4th, 2012 at 7:30 PM – 8:00 PM CDT tag:typepad.com,2003:post-6a00d8346d38b053ef017743cff8c4970d 2012-07-31T12:54:27-05:00 2012-07-31T12:54:27-05:00 On Saturday, August 4th, 2012 at 7:30 PM CDT the Rackspace Cloud Ticketing system will undergo maintenance. This maintenance will be completed on or before 8:00 PM CDT. During the maintenance, there will be periods where the ticketing system will... Ed Gonzales

On Saturday, August 4th, 2012 at 7:30 PM CDT the Rackspace Cloud Ticketing system will undergo maintenance. This maintenance will be completed on or before 8:00 PM CDT.

During the maintenance, there will be periods where the ticketing system will be entirely unreachable through your control panel. Any requests to create or edit a ticket will time out. We will make every effort to minimize this, and as always our support team will be available via phones and live chat to assist you.

We apologize for the inconvenience. If you have any questions, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

 

 Cloud Sites | Control Panel | Online tag:typepad.com,2003:post-6a00d8346d38b053ef017616e4019d970c 2012-07-30T16:39:17-05:00 2012-07-30T19:23:22-05:00 As of 4:30 PM CT we are getting reports of customers receiving errors in the Control Panel. Our engineers are working to resolve this issue as quickly as possible. Update: As of 6:00 PM CT, we are continuing to investigate... Ed Gonzales

As of 4:30 PM CT we are getting reports of customers receiving errors in the Control Panel. Our engineers are working to resolve this issue as quickly as possible.

Update: As of 6:00 PM CT, we are continuing to investigate this issue. We apologize for any inconvenience.

Update: As of 6:30 PM CT, our Engineers have been able to resolve this issue and the Control Panel should be performing properly now.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 1.877.934.0407 or INTL +1.210.581.0407.

Publish