<?xml version='1.0' encoding='UTF-8'?><rss xmlns:atom="http://www.w3.org/2005/Atom" xmlns:openSearch="http://a9.com/-/spec/opensearchrss/1.0/" xmlns:blogger="http://schemas.google.com/blogger/2008" xmlns:georss="http://www.georss.org/georss" xmlns:gd="http://schemas.google.com/g/2005" xmlns:thr="http://purl.org/syndication/thread/1.0" version="2.0"><channel><atom:id>tag:blogger.com,1999:blog-216110883012908150</atom:id><lastBuildDate>Mon, 07 Oct 2024 03:21:05 +0000</lastBuildDate><category>Earnest Money</category><title>My Broker&#39;s Blog</title><description>This page is primarily intended to serve as an ongoing and archival support and training resource for Elite Texas Properties associates, but it is open to any other individual interested in the real estate industry as a whole.</description><link>http://etpbroker.blogspot.com/</link><managingEditor>noreply@blogger.com (Juan J. Arrieta)</managingEditor><generator>Blogger</generator><openSearch:totalResults>16</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>25</openSearch:itemsPerPage><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-4967693325245000203</guid><pubDate>Sun, 24 Feb 2013 15:21:00 +0000</pubDate><atom:updated>2013-02-24T09:21:47.925-06:00</atom:updated><title>Form to be paid by a FSBO (For Sale By Owner)</title><description>This post is a courtesy of the Weekly Digest, provided by the Texas Association of REALTORS®. Read more legal FAQs on www.TexasRealtors.com. &lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;Question:&lt;/b&gt;&lt;br /&gt;
I represent a buyer who wants to purchase a home that is for-sale-by-owner. The owner tells me he will pay me a fee if he signs a contract with my buyer and that contract closes. I thought there was a one-time listing agreement but I cannot find one. What form should I use?&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;Answer:&lt;/b&gt;&lt;br /&gt;
The Texas Association of REALTORS® doesn’t have a one-time listing agreement, but you could use Registration Agreement Between Broker and Owner (TAR 2401). This form allows you to register your buyer to cover the purchase of the owner’s property during an agreed time period. It also contains language to provide that the owner will pay your negotiated fee should your buyer purchase the property during that period. The agreement doesn’t allow you to list the property for sale or require the owner to pay you a fee should the owner sell the property to someone else. Finally, the form makes it clear that you represent the buyer only.&lt;br /&gt;
&lt;br /&gt;
This form could be used in similar situations where the broker is representing a buyer interested in farm and ranch or commercial property. It is not intended to take the place of a buyer’s representation agreement between a broker and his buyer client.</description><link>http://etpbroker.blogspot.com/2013/02/form-to-be-paid-by-fsbo-for-sale-by.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-1931185291503453441</guid><pubDate>Mon, 13 Aug 2012 17:28:00 +0000</pubDate><atom:updated>2012-08-13T12:28:47.845-05:00</atom:updated><title>Possession of keys?</title><description>&lt;b&gt;Question:&lt;/b&gt;&lt;br /&gt;
When do buyers get the keys if the sellers remain in the property past closing? We are getting ready to close a residential transaction in which the seller will remain in the property for 30 days after closing under the terms of a Seller&#39;s Temporary Residential Lease (TAR 1910, TREC 15-3) attached to the contract. Is the buyer entitled to a set of keys to the property at the time of closing?&lt;br /&gt;
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&lt;b&gt;Answer:&lt;/b&gt;&lt;br /&gt;
Yes. At closing, the buyer becomes the owner of the property and is entitled to all of the rights of ownership, which include the keys to the property. However, the buyer&#39;s right to occupy the property is subject to the seller&#39;s right to occupy the property in accordance with the temporary lease.&lt;br /&gt;
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The temporary lease states that the landlord/buyer/owner may enter the property at reasonable times to inspect the property. Possession of keys to the property may be necessary for the buyer to exercise that right without interference by the seller, as long as the entry is at reasonable times. Thus, the language of the TREC contracts, custom and practice, rights of ownership, and a landlord&#39;s duties and rights under Chapter 92 of the Property Code all indicate that the landlord/new owner is entitled to maintain keys to the property.&lt;br /&gt;
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This post is a courtesy of the Weekly Digest, provided by the Texas Association of REALTORS®.  Read more legal FAQs on www.TexasRealtors.com.</description><link>http://etpbroker.blogspot.com/2012/08/possession-of-keys.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-5275444036684029176</guid><pubDate>Tue, 31 Jul 2012 20:20:00 +0000</pubDate><atom:updated>2012-07-31T15:21:55.488-05:00</atom:updated><title>Groundwater Conversation Districts</title><description>There are almost 100 groundwater conservation districts (GCDs) in Texas, covering 70% of the state, and more are created during each legislative session. GCDs are created in areas where groundwater conservation and protection are deemed necessary.&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;How do GCDs affect my clients’ properties?&lt;/b&gt;&lt;br /&gt;
&lt;br /&gt;
GCD rules that cover your clients&#39; communities may affect the transfer of property with existing wells, encumber a property owner with fees for well production if they produce more than a specific amount of water, or place a restriction on the construction of a new well on a property.&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;How do I know if my client is in a groundwater conservation district?&lt;/b&gt;&lt;br /&gt;
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Take a look a this map that the Texas Water Development Board publishes of all the GCDs in Texas.&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;Where can I find the GCD’s rules?&lt;/b&gt;&lt;br /&gt;
&lt;br /&gt;
Visit the Texas Water Development Board’s website and look on the right side of the page for links to “District Information” listed alphabetically. Once you find the district, you’ll see links to the legislation that created it, contact information, a website, and the current rules. Some districts may have “presently unavailable” listed under the rules section, which could mean that there aren’t any rules in place and you or your clients may have a chance to influence the development of them. There are no uniform rules for GCDs; each one creates its own rules. &lt;br /&gt;
&lt;br /&gt;
To learn more about how to deal with the rules of GCDs, contact the Texas Association of REALTORS® Legal Hotline at 800-873-9155.</description><link>http://etpbroker.blogspot.com/2012/07/there-are-almost-100-groundwater.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-2035344225885595339</guid><pubDate>Wed, 18 Jul 2012 23:00:00 +0000</pubDate><atom:updated>2012-07-18T18:00:14.094-05:00</atom:updated><title>Question: Does the order in which buyers and sellers sign the Lead-Based Paint Addendum matter??</title><description>The order in which a buyer and a seller sign the addendum for lead-based paint does matter.  The seller must sign first because the seller provides information to the buyer regarding any known lead-based paint and/or lead-based paint hazards, as well as any records and reports pertaining to lead-based paint and/or lead-based paint hazards.  The prospective buyer must have this information when deciding whether to conduct a risk assessment or inspection for the presence of lead-based paint or lead-based paint hazards.  Note that the disclosure must be made before any contract is executed.</description><link>http://etpbroker.blogspot.com/2012/07/question-does-order-in-which-buyers-and.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-8931271888225507856</guid><pubDate>Wed, 18 Jul 2012 22:57:00 +0000</pubDate><atom:updated>2012-07-18T17:58:06.229-05:00</atom:updated><title>Question: Is a buyers&#39; rebate legal?</title><description>TREC rules state that a buyers&#39; agent may rebate a portion of his/her commission to the buyer so long as that rebate is disclosed on the HUD-1 form.  Failure to disclose a payment to the buyer on the settlement statement can constitute a “false statement to the lender,” which is a federal crime.  Generally speaking, a licensee may rebate a portion of his/her commission to a party in a real estate transaction.  Note that if a licensee offers a rebate to a party that the licensee does not represent, the licensee must obtain the consent of the party represented by the licensee prior to making the payment.</description><link>http://etpbroker.blogspot.com/2012/07/is-buyers-rebate-legal.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-7669350860496796375</guid><pubDate>Thu, 02 Feb 2012 02:09:00 +0000</pubDate><atom:updated>2012-02-01T20:11:47.670-06:00</atom:updated><title>Great resource from Texas Association of Realtors® (TAR)</title><description>Quite often we overlook outstanding resources that are easily available to us simply because we ignore help that is already out there.  With this quick post, I want to share a source that is provided to us free of charge by the Texas Association of Realtors® (TAR).  It is called &quot;The Real Deal&quot;, and it is the official blog of the association.  Over the last 4-6 months, I have read quite a few articles posted there that have either taught me something or have provided insight into a current topic of interest.  If you are looking to stay on top of current real estate issues here in Texas, this is an outstanding source to add to your blog reader or bookmarks:&lt;br /&gt;
&lt;br /&gt;
Here an example of a quick, to-the-point post they recently added:&lt;br /&gt;
&lt;br /&gt;
http://texasrealtors.wordpress.com/2012/01/06/are-you-obligated-to-show-properties-not-in-the-mls/&lt;br /&gt;
&lt;br /&gt;
To subscribe, go to the following link and click on the FOLLOW button at the bottom right of the page:&lt;br /&gt;
http://texasrealtors.wordpress.com/&lt;br /&gt;
&lt;br /&gt;
Happy blogging!</description><link>http://etpbroker.blogspot.com/2012/02/great-resource-from-texas-association.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-2841598916306139798</guid><pubDate>Sat, 14 May 2011 17:28:00 +0000</pubDate><atom:updated>2011-05-14T12:28:25.647-05:00</atom:updated><title></title><description>&lt;b&gt;Question:&lt;/b&gt;&lt;br /&gt;
When giving referral gifts how much is the maximum you can spend and be allowed to claim on your taxes.....by referral gifts I mean gifts you give to people who refer a client to you.  How much are we allowed to give to buyer clients who have just bought a house and we can claim on taxes?&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;Answer:&lt;/b&gt;&lt;br /&gt;
Per TREC regulations, you are allowed to spend a maximum of $50.00 on gifts to people who refer a client to you.  To buyer clients, there is no limit as to how much you are allowed to give back to them.  Keep in mind that most, if not all lenders want those amounts to be disclosed during the loan processing time so that they can make a more accurate determination as to whether the buyers are truly financially prepared to handle their mortgage payments.</description><link>http://etpbroker.blogspot.com/2011/05/question-when-giving-referral-gifts-how.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-4399973366000235221</guid><pubDate>Mon, 25 Apr 2011 03:56:00 +0000</pubDate><atom:updated>2011-04-24T22:57:48.530-05:00</atom:updated><title>Residential Real Property Affidavit (T-47)</title><description>Any time that you are reviewing a One-to-Four Family Residential Contract (Resale), one of the paragraphs you should pay particular attention to is paragraph 6C(1).  If that paragraph is checked, then the seller of the property shall furnish to buyer within the noted time frame in the paragraph not only the existing survey of the property, but also a completed and notarized  Residential Real Property Affidavit, Form T-47.  Further, paragraph 6C(1) specifies that if the seller does not complete this requirement, the buyer can then obtain a new survey of the property and the seller HAS to pay for it.&lt;br /&gt;
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&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhRVNj_PtytZGjLu34fdkjNuWJ04exesMN3id5rV_AMrjn57II4JoN-o0VgZ-iBIW00ZfAEe0-H4k0Out-xSrzN6rJeF5BLiqwn9lj5mymkJfX1X0l24slpeqrBlZc14alkEEF4kjJnOuc/s1600/6C1.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left:1em; margin-right:1em&quot;&gt;&lt;img border=&quot;0&quot; height=&quot;92&quot; width=&quot;400&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhRVNj_PtytZGjLu34fdkjNuWJ04exesMN3id5rV_AMrjn57II4JoN-o0VgZ-iBIW00ZfAEe0-H4k0Out-xSrzN6rJeF5BLiqwn9lj5mymkJfX1X0l24slpeqrBlZc14alkEEF4kjJnOuc/s400/6C1.jpg&quot; /&gt;&lt;/a&gt;&lt;/div&gt;&lt;br /&gt;
Considering all of this, the best practice we should follow as agents is to obtain the existing survey from the seller AND have the affidavit signed and notarized immediately after the listing agreement is completed, if possible.&lt;br /&gt;
&lt;br /&gt;
Doing this can help you and/or your client avoid an unexpected, and needless to say, costly expense in the transaction.</description><link>http://etpbroker.blogspot.com/2011/04/residential-real-property-affidavit-t.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhRVNj_PtytZGjLu34fdkjNuWJ04exesMN3id5rV_AMrjn57II4JoN-o0VgZ-iBIW00ZfAEe0-H4k0Out-xSrzN6rJeF5BLiqwn9lj5mymkJfX1X0l24slpeqrBlZc14alkEEF4kjJnOuc/s72-c/6C1.jpg" height="72" width="72"/><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-4280825304960375183</guid><pubDate>Sat, 25 Sep 2010 13:12:00 +0000</pubDate><atom:updated>2010-09-25T08:12:21.560-05:00</atom:updated><title>Your Safety during Open Houses</title><description>Open Houses can be a great method to create exposure to a listing and generate leads, but hosting one also exposes you to increased safety concerns.  Use this checklist to minimize your risk:&lt;br /&gt;
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1. If possible, always try to have at least one other person working with you at the open house.&lt;br /&gt;
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2. Check your cell phone’s strength and signal prior to the open house. Have emergency numbers programmed on speed dial. &lt;br /&gt;
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3. Upon entering a house for the first time, check all rooms and determine several “escape” routes. Make sure all deadbolt locks are unlocked to facilitate a faster escape.&lt;br /&gt;
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4. Make sure that if you were to escape by the back door, you could escape from the backyard. Frequently, high fences surround yards that contain swimming pools or hot tubs.&lt;br /&gt;
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5. Have all open house visitors sign in. Ask for full name, address, phone number and e-mail.&lt;br /&gt;
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6. When showing the house, always walk behind the prospect. Direct them; don’t lead them. Say, for example, “The kitchen is on your left,” and gesture for them to go ahead of you.&lt;br /&gt;
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7. Avoid attics, basements, and getting trapped in small rooms.&lt;br /&gt;
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8. Notify someone in your office, your answering service, a friend or a relative that you will be calling in every hour on the hour. And if you don’t call, they are to call you.&lt;br /&gt;
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9. Inform a neighbor that you will be showing the house and ask if he or she would keep an eye and ear open for anything out of the ordinary.&lt;br /&gt;
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10. Don’t assume that everyone has left the premises at the end of an open house. Check all of the rooms and the backyard prior to locking the doors. Be prepared to defend yourself, if necessary.&lt;br /&gt;
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Sources: Washington Real Estate Safety Council; City of Mesa, Arizona; Nevada County Board of REALTORS®; Georgia Real Estate Commission) This article is part of the NATIONAL ASSOCIATION OF REALTORS®’ REALTOR® Safety Resources Kit.</description><link>http://etpbroker.blogspot.com/2010/09/your-safety-during-open-houses.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-6410941559490908885</guid><pubDate>Mon, 17 May 2010 15:00:00 +0000</pubDate><atom:updated>2010-05-17T18:21:16.429-05:00</atom:updated><title>Seller&#39;s Financing in Texas - Audio Update</title><description>&lt;div style=&quot;font-family: Georgia,&amp;quot;Times New Roman&amp;quot;,serif;&quot;&gt;&lt;span style=&quot;font-size: small;&quot;&gt;Here is an interesting audio update from the Texas Association of REALTORS® regarding a recent change in the law affecting Seller Financing of One-to-Four Residential Properties and a requirement to have a Residential Mortgage Loan Originator License (RMLO).&lt;/span&gt;&lt;span style=&quot;font-size: small;&quot;&gt;&lt;br /&gt;
&lt;/span&gt;&lt;/div&gt;&lt;div style=&quot;font-family: Georgia,&amp;quot;Times New Roman&amp;quot;,serif;&quot;&gt;&lt;span style=&quot;font-size: small;&quot;&gt;&lt;br /&gt;
&lt;/span&gt;&lt;/div&gt;&lt;div style=&quot;font-family: Georgia,&amp;quot;Times New Roman&amp;quot;,serif;&quot;&gt;&lt;span style=&quot;font-size: small;&quot;&gt;In my opinion this is good information to know, I recommend you listen to it when you have a few minutes.&lt;/span&gt;&lt;/div&gt;&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: x-small;&quot;&gt;&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: x-small;&quot;&gt;&lt;br /&gt;
&lt;/span&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-size: small;&quot;&gt;&lt;a href=&quot;http://www.texasrealtors.com/go/podcasts/TRU_Episode74.mp3&quot;&gt;&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif;&quot;&gt;&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif;&quot;&gt;http://www.texasrealtors.com/go/podcasts/TRU_Episode74.mp3&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;/span&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: x-small;&quot;&gt;&lt;span style=&quot;font-family: Arial,Helvetica,sans-serif; font-size: x-small;&quot;&gt;&lt;br /&gt;
&lt;/span&gt;&lt;/span&gt;</description><link>http://etpbroker.blogspot.com/2010/05/sellers-financing-in-texas-audio-update.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-3891330617073050769</guid><pubDate>Thu, 22 Apr 2010 15:59:00 +0000</pubDate><atom:updated>2010-04-22T10:59:47.835-05:00</atom:updated><category domain="http://www.blogger.com/atom/ns#">Earnest Money</category><title>Release of Earnest Money</title><description>Below is a short yet insightful portion  from the latest Texas Association of Realtors (TAR) newsletter.&amp;nbsp; It  covers a frequently asked question regarding the release of earnest  money in a transaction.&lt;br /&gt;
&lt;span&gt;&lt;/span&gt;&lt;i&gt;&lt;br /&gt;
&lt;b&gt;Question: My client is a buyer who has given the  seller a timely,  written notice that he is terminating his contract to purchase the  seller&#39;s home under the termination option of the contract (Paragraph  23). The seller is upset and will not sign the appropriate form  releasing the earnest money to the buyer. What can the buyer do to get  his earnest money&lt;/b&gt;&lt;/i&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;i&gt;&lt;b&gt; &lt;/b&gt;&lt;/i&gt; &lt;br /&gt;
&lt;i&gt;&lt;b&gt;Answer:&amp;nbsp; &lt;/b&gt;&lt;/i&gt;The buyer could make a written demand under  the provisions of  Paragraph 18 of the TREC contract. That paragraph provides that the  escrow agent will be released from liability by each party to the  contract if the escrow agent disburses the earnest money upon the  written demand of one party where the other party does not object to  that disbursement in writing within 15 days after notice to the other  party is given by the escrow agent. &lt;br /&gt;
&lt;br /&gt;
While this provision covers only those situations where the other  party does not object in writing to the disbursement or has not made a  written demand for the earnest money, following this procedure might  result in the escrow agent releasing the earnest money to the buyer. If  the seller were to make a written objection to the disbursement or make a  written demand for the earnest money, the buyer would have written  evidence to substantiate the seller&#39;s wrongful refusal to release the  earnest money. This might make it easy for the buyer to recover the  liquidated damages stated in Paragraph 18:  three times the amount of  the earnest money, the earnest money, reasonable attorney fee’s and all  costs of suit.&lt;br /&gt;
&lt;br /&gt;
Although the amount of earnest money involved in any given  transaction may not be very substantial, the losing party in any suit  litigating this issue under the provisions of Paragraph 18 could end up  losing far more than just the amount of the earnest money held by the  escrow agent.&lt;br /&gt;
&lt;br /&gt;
&lt;span&gt;For other legal topics, visit the &lt;a href=&quot;http://www.texasrealtors.com/mr/legal/faqs/&quot; target=&quot;_blank&quot;&gt;Legal   FAQs&lt;/a&gt; on &lt;a href=&quot;http://www.texasrealtors.com/&quot; target=&quot;_blank&quot;&gt;www.TexasRealtors.Com&lt;/a&gt;&lt;/span&gt;.</description><link>http://etpbroker.blogspot.com/2010/04/release-of-earnest-money.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-6590944146864734591</guid><pubDate>Thu, 18 Feb 2010 18:19:00 +0000</pubDate><atom:updated>2010-02-18T12:19:42.027-06:00</atom:updated><title>Be mindful of your emotions</title><description>While it is important that we remain energetic and confident as we work with clients, it is also extremely important that we remain conscious of our emotions before, during, and after each transaction.&lt;br /&gt;
&lt;br /&gt;
To illustrate, I would like to share with you an article I recently read on this topic.&amp;nbsp; The article was written by Katherine Tarbox, Senior Editor of &lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;REALTOR&lt;/span&gt;&lt;i&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;®&lt;/span&gt;&lt;/i&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt; &lt;/span&gt;magazine&lt;span style=&quot;font-size: x-small;&quot;&gt;&lt;span style=&quot;font-family: Arial;&quot;&gt;.&amp;nbsp; &lt;/span&gt;&lt;/span&gt;It is brief and to the point, taking all of about three minutes of your time, yet it identifies five areas you can focus on to keep your emotions balanced: Appreciation, Autonomy, Affiliation, Status, and Roles.&amp;nbsp; &lt;br /&gt;
&lt;br /&gt;
Again, a short, useful article.&amp;nbsp; It is the copyright of the National Association of Realtors (NAR) and it is being posted here with their permission.&lt;br /&gt;
&lt;br /&gt;
&lt;div style=&quot;text-align: center;&quot;&gt;&lt;b&gt;&lt;span class=&quot;article_title&quot;&gt;Don&#39;t Let Emotions Ruin Negotiations&lt;/span&gt;&lt;/b&gt; &lt;b&gt;&lt;br /&gt;
&lt;/b&gt;&lt;/div&gt;&lt;br /&gt;
&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Representing clients in real estate  transactions may not be quite as emotionally charged as handling hostage  negotiations or helping warring nations diffuse long-standing  conflicts, but there are parallels. During his &lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Entrepreneurial Excellence remarks&lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt; at the 2009 NAR Conference &amp;amp; Expo&lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;, &lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Daniel  Shapiro, director of the Harvard International Negotiation Program,  identified important ways that misunderstood emotions can hinder real  estate negotiations.&lt;/span&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;&quot;Clients often move because of major  landmarks in life—divorce, marriage, birth, death. Even when those life  events aren&#39;t involved, there may be financial stress or fear of  committing to a property,&quot; Shapiro says. &quot;It&#39;s best to be removed from  those client emotions.&quot; &lt;/span&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Shapiro says practitioners &lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;should focus on five core emotional concerns in  client dealings: &lt;/span&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Appreciation: &lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Do you let your clients be heard?  Do you really  listen to their concerns and what they are looking for in a property?   If you don’t appreciate your customers and they don’t appreciate you,  then you’re creating bad business.&lt;/span&gt; &lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Autonomy: &lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Allow your client to make the important decisions.   He believes lines such as “Buy this house now” will push clients away.   They need to be in the driver’s seat in terms of the purchase or sale  while practitioners provide expert advice.&lt;/span&gt; &lt;br /&gt;
&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Affiliation&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;:&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt; When  meeting with a new client or co-worker, try to create common ground with  them with at least three shared connections.  Did you go to the same  school? Root for the same sports team? Enjoy a common restaurant?  &lt;/span&gt; &lt;br /&gt;
&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Status&lt;/span&gt;&lt;/b&gt;&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;:&lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt; Don’t act  like you’re always “on top.” Take turns with your client in terms of  who’s leading the relationship. When showing homes, you can lead by being the driver.  When getting close to making the sale, let the client  lead.  Don’t get competitive about maintaining the higher role.&lt;/span&gt; &lt;br /&gt;
&lt;b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Roles: &lt;/span&gt;&lt;/b&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Practitioners need to play different roles through  the process: housing expert, emotional consultant, devil’s advocate, and  more.  Make sure you recognize your changing role in order to fulfill  your clients’ variety of needs.&lt;/span&gt; &lt;br /&gt;
&lt;br /&gt;
&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;For Eddie Perez, GRI, an associate  broker with &lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Robert De Ruggiero Inc.  in &lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;Hoboken, N.J., the main takeaway  for the session was the importance of appreciation. “I’m in a  negotiation right now where the other practitioner is not responding to  my counteroffer for a sale. I believe if I told her that I understand  her seller’s position, I would have a response. I’ll take a step back  now when I negotiate.”&lt;/span&gt;&lt;br /&gt;
&lt;br /&gt;
&lt;i&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;—Katherine Tarbox, REALTOR® magazine&lt;/span&gt;&lt;/i&gt;</description><link>http://etpbroker.blogspot.com/2010/02/be-mindful-of-your-emotions.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-2677018032634397596</guid><pubDate>Thu, 12 Nov 2009 00:18:00 +0000</pubDate><atom:updated>2009-11-11T18:18:44.989-06:00</atom:updated><title>Gather Up Your Posse</title><description>Perhaps one of the most important things a brand new agent can do as soon as he/she is licensed is to start putting together a group of trusted people in a number of fields directly related and critical to success in the real estate arena.&amp;nbsp; There is no need to wait until there is a new buyer or seller under contract, as a matter of fact, it&#39;s best to work ahead and have the right network ready for when the day comes.&lt;br /&gt;
&lt;br /&gt;
Lenders, title companies, property inspectors, insurance agents, locksmiths, etc....are all entities that in the great majority of cases will be involved in a real estate transaction.&amp;nbsp; Some more than others, but they will all will have a direct impact in how smooth or how rough a transaction will be.&amp;nbsp; And although the task of building your network is not necessarily a complicated one, it is not something that can be accomplished overnight or that should be overlooked as a lower priority.&amp;nbsp; I am fully aware that there are people out there that completely disagree with my opinion on this subject, but stop for a moment and give it just a few seconds of consideration.&amp;nbsp; Are you REALLY ready to get your first listing if you have NO IDEA what title company you will use once you have an executed contract?&amp;nbsp; Are you REALLY sure that you want to use ABC Title simply because Sally said that &quot;she used them a couple of times in the past and had no problems&quot;????&lt;br /&gt;
&lt;br /&gt;
The truth is that anyone, your broker, other agents, Google, etc. can give you a list of vendors for whatever specialty you are looking for.&amp;nbsp; Most brokerages have so-called &quot;in-house&quot; or &quot;preferred&quot; vendors, and that is perfectly fine.&amp;nbsp; But I strongly encourage you to do your homework and exercise due diligence as you are building your trusted network.&amp;nbsp; Think of conversation starters-----open-ended, probing questions that you can ask anyone recommending a vendor:&lt;br /&gt;
&lt;br /&gt;
&lt;ul&gt;&lt;li&gt;What in particular about this company do you feel is better than in the others?&lt;/li&gt;
&lt;li&gt;When was the last time you used them on a transaction and how many times have you worked with them over the last 6-12 months?&lt;/li&gt;
&lt;li&gt;If there is anything that you wish that this vendor would improve on, what would that be?&lt;/li&gt;
&lt;/ul&gt;&lt;br /&gt;
Once you have done this with enough people and have begun building your list, you should meet with each person you are considering (and by the way, they would love nothing more) at least once for a few minutes.&amp;nbsp; Super Sally may get along great with Sensible Susan but you may feel that she is extremely rude and condescending.&amp;nbsp; You don&#39;t want to find that out AFTER you have sent her your executed contract and have opened title, do you?&lt;br /&gt;
&lt;br /&gt;
And just because you have several years of experience under your belt and have a long-established network of great professionals you can depend on, you shouldn&#39;t forget about continuing to keep that list fresh and validated.&amp;nbsp; People in every field change careers, work habits, and areas of coverage every day.&amp;nbsp; Your top inspector might have moved to El Paso and your most reliable closer might have retired two months ago.&amp;nbsp; Your trusty loan officer, once hard-working and dependable, might have lost her touch and not done so well over the last couple of deals you sent her.&amp;nbsp; Do you have replacements ready if you land a new contract tomorrow?&amp;nbsp; You don&#39;t?&amp;nbsp; Well then, it must be time for you to-----Gather Up Your Posee!</description><link>http://etpbroker.blogspot.com/2009/11/gather-up-your-posse.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-2804210715699494036</guid><pubDate>Wed, 07 Oct 2009 18:32:00 +0000</pubDate><atom:updated>2009-10-07T13:32:21.378-05:00</atom:updated><title>Quick!!! Put out an A.P.B. on the &quot;Date of Execution&quot;</title><description>Okay, okay...I realize that maybe not everyone is aware of what the term &quot;A.P.B&quot; stands for.  If you look it up at popular source Yahoo! Answers (www.yahooanswers.com), you will find that an All Points Bulletin (APB) is &quot;a broadcast issued to several law enforcement agencies, containing information about a wanted suspect or person of interest who is to be found and/or arrested.&quot;&lt;br /&gt;
&lt;br /&gt;
You will hear such terminology used in just about any police/detective show on television.  Effective today, I am officially, unilaterally, making it also a real estate term.  Why, you ask?  Because by far, the top, undisputed issue I find when reviewing the contracts sent in with each sale is contracts missing a date of execution.  I would estimate that approximately 2 out of every 5 sales contracts come in this way:&lt;br /&gt;
&lt;br /&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhp-t7wZrehU4uhB94R9KSNhPxHfv68ok2KxZwJ4N3wLJ52avfm4Au2KS3lMK9QsubmSxVCGVoDY4vWlOhm6k4VIWxHxFSZ52FpFctjOtoB7sIWDAPYwuOTNRuH03J9givjtzUBgX3-r9w/s1600-h/ExecDate.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhp-t7wZrehU4uhB94R9KSNhPxHfv68ok2KxZwJ4N3wLJ52avfm4Au2KS3lMK9QsubmSxVCGVoDY4vWlOhm6k4VIWxHxFSZ52FpFctjOtoB7sIWDAPYwuOTNRuH03J9givjtzUBgX3-r9w/s400/ExecDate.jpg&quot; /&gt;&lt;/a&gt;&lt;br /&gt;
&lt;/div&gt;&lt;br /&gt;
Perhaps you are wondering why this matters at all, why I&#39;m even bothering to post on this subject. I&#39;ll tell you why, but first let&#39;s go over why this happens in the first place.&lt;br /&gt;
&lt;br /&gt;
Say you represent a buyer, and after dedicated negotiations with the listing agent, you reach an agreement. You make the last set of updates on the contract and your clients sign all the paperwork that you then forward to the listing agent for the sellers&#39; signatures. The listing agent collects their signatures, but somehow forgets to enter a date of execution in the contract. The agent then sends you a copy, and you are very busy informing your client about the next step in the process, taking the earnest money to the title company, etc., so you don&#39;t notice that the date of execution is missing from the contract.&amp;nbsp; Or perhaps you notice that the execution date is missing, but after all...isn&#39;t that the listing agent&#39;s job???&lt;br /&gt;
&lt;br /&gt;
Still, you ask, why does this matter so much???? We have a signed contract, we&#39;re moving forward with inspections, everyone is happy, so who cares?&amp;nbsp; I care because I happen to know a guy by the name of Murphy who likes to show up at the most inopportune times and under the worst of circumstances.&amp;nbsp; Hopefully you also know Murphy and are familiar with Murphy&#39;s Law.&lt;br /&gt;
&lt;br /&gt;
Murphy&#39;s Law says that if the date of execution is missing from the contract, chances are high that one of the following scenarios will take place:&lt;br /&gt;
&lt;ul&gt;&lt;li&gt;A major problem is identified during the inspection and the buyers want to terminate the contract.&amp;nbsp; When you go present the termination and request the release of earnest money, the listing agent informs you that you are too late to terminate, that the option period expired yesterday.&amp;nbsp; By your accounts, the option period expires today.&amp;nbsp; Who is right?&lt;br /&gt;
&lt;/li&gt;
&lt;li&gt;Six days after receiving the signed contract, you complain to the listing agent that you still have not received the Seller&#39;s Disclosure Notice, and that they were supposed to provide the Notice within five days of the agreement.&amp;nbsp; According to the listing agent, today is the fifth day, but according to you, today is the sixth day, and thus you feel that they didn&#39;t meet their obligation as identified in Paragraph 7.b.2 of the contract.&lt;br /&gt;
&lt;/li&gt;
&lt;li&gt;Your clients&#39; lender informs you that they cannot obtain financing.&amp;nbsp; You present the termination and request the release of earnest money and the listing agent informs you that although the buyers may terminate for this reason, they are not entitled to the earnest money because the Third Party Financing Condition period has passed.&amp;nbsp; By your calculation, your clients had until tomorrow to terminate and receive their earnest money back.&amp;nbsp; Now your clients are upset with you because they lost their earnest money and you had told them they would be protected by the Financing Addendum.&lt;br /&gt;
&lt;/li&gt;
&lt;/ul&gt;In every one of these scenarios the confusion and disagreements reach such level that the issue is invariably escalated to the broker.&amp;nbsp; If I am the broker, guess what is the very first question I ask?&lt;br /&gt;
&lt;br /&gt;
&lt;div style=&quot;text-align: center;&quot;&gt; What is the contract date of execution?&lt;br /&gt;
&lt;/div&gt;&lt;br /&gt;
Why?&amp;nbsp; Because &lt;i&gt;&lt;b&gt;without a date of execution&lt;/b&gt;&lt;/i&gt; it&#39;s pure guesswork to try to identify a correct timeline that all parties involved can agree upon.&amp;nbsp; On the other hand, &lt;i&gt;&lt;b&gt;if you have a date of execution&lt;/b&gt;&lt;/i&gt;, then it&#39;s extremely easy to identify the timeline and sequence of events.&amp;nbsp; It should be  black and white, plain and simple, non-emotional.&lt;br /&gt;
&lt;br /&gt;
In a &lt;b&gt;&lt;i&gt;normal&lt;/i&gt;&lt;/b&gt; sequence of events after an agreement is reached, the listing agent should write in the date of execution and then communicate to the selling agent that the contract has been executed and what that date is.&lt;br /&gt;
&lt;br /&gt;
However, if for some reason that does not happen and you receive the signed contract with the date of execution missing, please, take the initiative and immediately contact the other agent to coordinate a prompt correction.&lt;br /&gt;
&lt;br /&gt;
Unless, of course, you prefer to take your chances with Murphy&#39;s Law or wait for me to issue an A.P.B. for the elusive &lt;i&gt;Date of Execution!&lt;/i&gt;</description><link>http://etpbroker.blogspot.com/2009/10/quick-put-out-apb-on-date-of-execution.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhp-t7wZrehU4uhB94R9KSNhPxHfv68ok2KxZwJ4N3wLJ52avfm4Au2KS3lMK9QsubmSxVCGVoDY4vWlOhm6k4VIWxHxFSZ52FpFctjOtoB7sIWDAPYwuOTNRuH03J9givjtzUBgX3-r9w/s72-c/ExecDate.jpg" height="72" width="72"/><thr:total>1</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-6568123764077481140</guid><pubDate>Mon, 28 Sep 2009 23:11:00 +0000</pubDate><atom:updated>2009-09-28T18:15:22.659-05:00</atom:updated><title>FAQ - When should I send you my executed contracts?</title><description>Question:&lt;br /&gt;
Do you want me to send a copy of every contract that is executed?  I have had quite a few that terminated during the option period and am not sure if I need to send them all to you.  I am almost reluctant to send them all, it seems to be too much paperwork.   Also, what is the best thing to include in the subject line to make it easier for you to identify?  I have no idea what your procedure is for handling all these once they are received.&lt;br /&gt;
&lt;br /&gt;
Answer:&lt;br /&gt;
Yes, please, email or fax us a copy of all contracts that are executed.  Even if the contracts end up being terminated during the option period, we still need them in our files in case anything comes up later.  Our requirements is to have all contracts in the office files within 7 days of contract execution.&lt;br /&gt;
&lt;br /&gt;
In the subject line of your email, I suggest you enter: “Executed Contract – 123 Main St. – Agent Angie Franks”. When we receive these documents, I review them for completeness and accuracy, and our Office Manager files a copy in our online records.</description><link>http://etpbroker.blogspot.com/2009/09/questiondo-you-want-me-to-send-copy-of.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><thr:total>0</thr:total></item><item><guid isPermaLink="false">tag:blogger.com,1999:blog-216110883012908150.post-232857969491553898</guid><pubDate>Thu, 24 Sep 2009 21:40:00 +0000</pubDate><atom:updated>2009-09-24T18:24:18.073-05:00</atom:updated><title>Set Clear Expectations</title><description>&lt;div class=&quot;storycontent&quot;&gt;&lt;div class=&quot;snap_preview&quot;&gt;One of the most important things we can do anytime we begin a client-agent relationship is to take the time to identify the expectations that our clients have for us and for the service we will provide to them.&amp;nbsp; This is true in any type of transaction or function, whether we are representing sellers, landlords, buyers, or tenants, commercial or residential.&amp;nbsp; It doesn’t matter what our level of expertise may be or how successful we might have been in the past with a similar type of client and/or transaction.&amp;nbsp; We simply cannot assume that on the very next instance the expectations are going to be the same.&lt;br /&gt;
&lt;br /&gt;
For example, imagine that you are eagerly looking forward to your initial meeting with a listing referral.&amp;nbsp; You prepare your listing presentation after doing your homework estimating the property’s value and have a suggested listing price ready to discuss with the owners.&amp;nbsp; You meet, the presentation is a smashing success and so you get the listing.&amp;nbsp; A short 5 days after going through the motions of uploading it to MLS, taking photos, etc. your clients call you, and you immediately sense that they are upset.&lt;br /&gt;
&lt;br /&gt;
What’s the matter???&amp;nbsp; Everything was “peachy” just a few days ago, you listed the house immediately at the requested price, the professional photographer did an outstanding job with the photos…what could possibly have them upset?&lt;br /&gt;
&lt;br /&gt;
“Well, Mr. Agent, why haven’t you called us with any news?&amp;nbsp; &lt;b&gt;&lt;i&gt;Five days&lt;/i&gt;&lt;/b&gt; have gone by and we haven’t heard from you!&amp;nbsp; We thought you would stay in touch with us frequently.&amp;nbsp; Is the house listed already?&amp;nbsp; Has there been any interest from anyone?&amp;nbsp; Are there any showings scheduled at this time?&amp;nbsp; You certainly don’t expect &lt;b&gt;&lt;i&gt;us&lt;/i&gt;&lt;/b&gt; to call and ask you for this information every couple of days, or do you?”&lt;br /&gt;
&lt;br /&gt;
&lt;div class=&quot;separator&quot; style=&quot;clear: both; text-align: center;&quot;&gt;&lt;a href=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfGyCOiwhyzl4f3Kxs_kGK8gSyNOnH8rOcyMuEQbz_wvIMfqFKLIBwOBzFLVXMU31vzsyL5W-YaDcmMhSDBVaLCwWydqOiO5vfQE0Eq7UuC-Vu7kMMx65Oif14LlTuUorkoz_4sjm7IV8/s1600-h/iStock_000005456106Small.jpg&quot; imageanchor=&quot;1&quot; style=&quot;margin-left: 1em; margin-right: 1em;&quot;&gt;&lt;img border=&quot;0&quot; src=&quot;https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfGyCOiwhyzl4f3Kxs_kGK8gSyNOnH8rOcyMuEQbz_wvIMfqFKLIBwOBzFLVXMU31vzsyL5W-YaDcmMhSDBVaLCwWydqOiO5vfQE0Eq7UuC-Vu7kMMx65Oif14LlTuUorkoz_4sjm7IV8/s320/iStock_000005456106Small.jpg&quot; /&gt;&lt;/a&gt;&lt;br /&gt;
&lt;/div&gt;&lt;br /&gt;
This is a classic example of people being upset as a result of failure to discuss expectations.&amp;nbsp; You typically email your listing clients on Sundays giving them a summary of activities with their property, and your last three listing clients seemed happy with that system. So, you assumed that these new clients would be the same.&amp;nbsp; But the truth is that they simply hate email and would much rather get a phone call from you, in the evenings, every other day.&amp;nbsp; You wonder why they didn’t mention that during the listing presentation, because truth be told, you would never agree to have to call them that often!&amp;nbsp; Still, you ultimately recognize that everyone is different and in the end, they are your clients.&lt;br /&gt;
&lt;br /&gt;
What do you do now?&amp;nbsp; Well, whether you end up making them happy by agreeing to call them every other day or if you lose the listing because you refuse, that doesn’t really matter for the purposes of this post.&amp;nbsp; What matters is for you to be aware that with each and every client, BEFORE you have dedicated any significant amount of time and money, you must ask the question, “&lt;b&gt;What are your expectations of me and of my services?&lt;/b&gt;“&amp;nbsp; Further, you can expand, “What is your preferred method of communication?”,&amp;nbsp; “Do you prefer that I call you on your cell phone, home phone, or work phone?” , “On what days and what times can I call you?”, “I prefer to communicate through email, is that ok with you?”, “How often should I email you with updates, and what things would you like me to include?”, “Can you describe for me your idea of “outstanding service from a real estate agent?”.&amp;nbsp; These and many other probing questions can be asked to get your clients to open up and clearly communicate their expectations of you.&amp;nbsp; The sky’s the limit in terms of the amount of questions you ask.&amp;nbsp; As a matter of fact, most clients will appreciate you taking the time to learning about them and listening to their ideas and expectations—they will feel that you truly value them for who they are as individuals and not like “just another client”.&lt;br /&gt;
&lt;br /&gt;
Realize that by going through this process you may conclude that you do not want to work with these clients or that you simply cannot meet their expectations.&amp;nbsp; It may be that they expect you to show them properties at times that you are either completely tied up with another commitment that you can’t or don’t want to break.&amp;nbsp; And although deep down you want and/or need their business, the truth is that you (and your clients) are better off if you, recognizing the mismatch, either refer them to someone else or politely decline to represent them for those reasons.&lt;br /&gt;
&lt;br /&gt;
Setting clear expectations will not guarantee stress-free transactions and/or misunderstandings between you and your clients, but doing so will certainly increase the possibilities of you having happier, satisfied clients at the end of each transaction.&amp;nbsp; Happier, satisfied clients bring referrals and repeat business, and if you have that, well, you’ve got half the battle won.&lt;br /&gt;
&lt;/div&gt;&lt;/div&gt;</description><link>http://etpbroker.blogspot.com/2009/09/set-clear-expectations.html</link><author>noreply@blogger.com (Juan J. Arrieta)</author><media:thumbnail xmlns:media="http://search.yahoo.com/mrss/" url="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhfGyCOiwhyzl4f3Kxs_kGK8gSyNOnH8rOcyMuEQbz_wvIMfqFKLIBwOBzFLVXMU31vzsyL5W-YaDcmMhSDBVaLCwWydqOiO5vfQE0Eq7UuC-Vu7kMMx65Oif14LlTuUorkoz_4sjm7IV8/s72-c/iStock_000005456106Small.jpg" height="72" width="72"/><thr:total>0</thr:total></item></channel></rss>