We released our New & Improved Share feature six weeks ago, and here are some interesting statistics:

• 50% of Shares used the option to generate a link the user sends directly to recipients
• 50% of Shares used My Docs Online to deliver the link via email
• 10% of Shares used a “Smart Label” (introduced with the release for the Web Client, but not yet available in the Desktop App)
• 8% of Shares used the Password option
• 99% of all Shares included 30 or fewer files
• 59% of all Shares were for a single file, while about a third were for between 2 and 10 files
• Among accounts using the Share feature, the top 20% averaged 53 Shares each, while the bottom 20% have done a single Share

There is the expected “long tail” when you look at the number of files in a particular Share, with a few Shares including hundreds of files.

Another major aspect of the enhancements to the Share feature is the addition of Share Management, which gives users a lot of control over Sharing, with the ability to cancel, extend, and change passwords on Shares, and also a wealth of activity logging for each Share, all located in one central location.

Details on File Sharing and Delivery, Share Management, and administrative controls are in the FAQ.

UPDATE: The outage for networking hardware upgrade is complete.

An outage is scheduled for Midnight Eastern Daylight Time Monday, March 9, lasting for approximately 1 hour and ending at 1 am Eastern Daylight Time Tuesday, March 10. (0400 – 0500 Universal Time Tuesday March 10).

The outage is for a data center networking hardware upgrade.

Any updates during the outage will be posted at http://mdosupport.tumblr.com/

The Web Client Notification Flag feature, previously beta tested with support for Administrator IDs only, has been released for all group users (Web Client only). If email notification is ON for Customer Upload for a particular user, the new indicator will also alert that user graphically:

Clicking on the white flag will drop down a lost of Customer Upload notifications, and clicking on a particular notification will directly open the folder where the new file(s) are located.

For more information see the FAQ.

We also recently added a new feature for Customer Upload — individual links for individual users in your group account. This can give individual employees their own unique link to send to customers, with the resulting subfolders and files created by the Customer Upload process delivered, along with notification, to that employee’s private folder.

If you are interested in exploring how to leverage this new feature email support for a consultation.

UPDATE 9:57 PM Eastern: the Network Operations Center has resolved the problem. All functionality for all users and all servers should now be returned to normal. Thank you for your patience. Be assured we will be reviewing the technical details behind the issue and how our networking partner can avoid it in the future. IF YOU ARE STILL EXPERIENCING ANY ISSUE CONTACT SUPPORT@MYDOCSONLINE.COM

UPDATE 5:38 PM Eastern: The Network Operations Center informed us that they will be taking some networking equipment offline at approximately 9:00 PM Eastern for approximately 10 minutes. They hope to resolve the issue.

Update 6:30 PM Eastern – The Desktop App has been re-routed as well and will work as soon as the DNS changes work through the Internet.   We’re working on re-routing Webfolders traffic now.

Update 7:00 PM Eastern – the webfolders servers and sdk batch transfers have now been rerouted as well and will work as soon as the DNS changes work through the Internet. That means if your DNS is up to date all services should work.

There’s a network connection problem for some users on some parts of the internet. For most it’s just fine. It’s not our servers and it’s not your local internet connection.

We  engineered a temporary solution that “reroutes” internet traffic for our web browser clients (both old and new versions).  This change went into effect around 4:30 ET today.  

That means you can log in at https://www.mydocsonline.com/SecureLogin.html

Those users located on the parts of the internet experiencing the problem will still not be able to use webfolders and automated sdk uploads. 

You may benefit from emptying your browser’s history (cache).

This workaround required a global dns change and those changes may not have reached your computer yet (but they eventually will).

We hope this will allow those customers experiencing problems to be able to upload and download files while the network problem is addressed.

Please let us know if you experience any problems trying to access your account through the website.

We’ll update you when we have a resolution. Sorry for the inconvenience and thank you for your patience.

My Docs Online Support

The recent internet security vulnerability known as “Heartbleed” did not, and does not, involve My Docs Online.  Many secure sites on the internet are recommending users change their passwords, even after those sites have ‘patched’ the vulnerability.

There is no need to do that at My Docs Online. We don’t use, and never have used, the versions of OpenSSL involved.

Haven’t heard of Heartbleed? Other sites you use may be compromised. You can learn more here.

We’ve improved our zip processing for files you deliver via “Share” using the Desktop App or the web interface (the new web client, not the “classic” version).

Now we start the zip processing for all the files you Share right after you do the Share, and almost always have it ready on the file delivery page by the time the recipient sees it.

There’s a new link right on the page to immediately download all as a zip:

It’s only for Shares of more than one file, and is limited to a total size of all files under 2 GB (over that and the browser will have trouble anyway).

The zip processing for users logged into an actual account remains unchanged, but those users have the option of downloading via the Desktop App.