tag:blogger.com,1999:blog-36530600032054254812024-10-06T20:10:26.836-07:00Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-3653060003205425481.post-81454302469510611322012-04-07T15:36:00.000-07:002012-04-07T15:36:54.118-07:00

Have you ever had to call customer support for your ISP and reached some poor under paid guy or gal in either India or South America? I know you have, with very few exceptions most ISP's have their tech support outsourced. Being a technical person I always try nearly everything they have on their list beforeI call in. However, these techs often don't have enough comprehension the

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-18571608025821937042009-08-05T21:10:00.000-07:002009-08-06T01:11:41.238-07:00

I have just moved from where I used to work, supporting Customers with internet problems to a position where I watch the network actually work. the DS3, OC48 and more that simply blast data from one side of the nation to the other, and I get to help make sure it keeps working.I'll try to write some more about the Network Operations Center level of Internet support... it should be interesting.

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com1tag:blogger.com,1999:blog-3653060003205425481.post-26102510038204419082009-04-22T00:08:00.000-07:002015-10-30T08:31:12.491-07:00

I was thinking that it might not be a bad idea to tell you a couple of ways you can increase your level of customer service when calling into your ISP or CLEC. When you first discover that your Internet and or Phone service is down, do the following, BEFORE you call your service provider: 1. Verify that all of the equipment involved has power The Router or IAD from your provider Your Switch,

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com1tag:blogger.com,1999:blog-3653060003205425481.post-92037142755224423042009-04-18T23:15:00.000-07:002009-05-07T23:26:31.074-07:00

I fully apologize that it' has been weeks since my last full update.Due to some issue with work schedules and a family emergency I was unable to update on my normal weekly schedule. I'm doing my best to get back to that starting now. Normally published on Friday night... you can expect your next update on 4/24/09ok On to the juicy stuff.I told you that Iw as going to explain what a CAT 5 ethernet

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-60858260006278420182009-04-10T23:50:00.000-07:002009-04-10T23:58:23.748-07:00

Some basic info on how to find your IP address. Understand what a DNS server is and how it works, and I'll try to find some more useful tools.I hope to get the blog written tomorrow and posted tomorrow night.I'm also going to give you a basic rundown of what and Ethernet CAT5 cable is vs a cross-over cable.Bits, bytes, Kilobytes and megabytes, what's the difference?And some of those other router

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-22296590308450568152009-04-03T23:03:00.000-07:002009-04-04T13:53:52.254-07:00

This has been a VERY busy week. I'm working for 18 nights in a row, covering for the weekend guy. As a result, I'm tired and I'm at work instead of at home. But in between calls I found time to write this blog.I told you I was going to write an article about securing your wireless network, and I am. I'm going to focus on home users. Frankly, commercial enterprises shouldn't be using the home

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com2tag:blogger.com,1999:blog-3653060003205425481.post-54078631489511893572009-03-31T01:55:00.001-07:002009-03-31T01:55:35.790-07:00

STOP Stealing My InternetOriginally uploaded by Kymberlie R. McGuireNext blog will be about securing wireless lans so you don't have to resort to this!Though, I do have to wonder if it works?Watch for the blog next Friday.

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com2tag:blogger.com,1999:blog-3653060003205425481.post-68231927390553802542009-03-28T21:20:00.000-07:002009-03-28T21:35:46.114-07:00

OK, the title of this entry may seem clear... but you would be surprised.When you are looking for a web provider, remember that just because your ISP offers web hosting space, doesn't' mean they are a web hosting company.For example, the Company I work for, we provide tens of thousands of businesses and individuals with Internet access, however whole we DO offer web hosting as a freebie add-on,

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-81005047483689779312009-03-24T05:36:00.000-07:002009-03-24T05:37:33.660-07:00

Web Host providers, and what to look for.

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-14459154200207697102009-03-20T16:44:00.000-07:002009-03-20T23:33:42.718-07:00

I use a lot of terms and words that are industry specific. However, I want you to learn some terms and some ideas.If you see a term that you don't understand post a comment and ask what it means!Tonight I want to talk about tools that are very usable for anyone to use. Scenario:You are sitting down at your computer, and you notice that you are having a very slow response when loading a web

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-31073189972446544502009-03-18T22:39:00.000-07:002009-03-18T22:40:31.666-07:00

The next blog entry will be on tools, both on the internet and on your local PC which allow you to test test test and be able to explain exactly where you see the problem to your ISP.

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0tag:blogger.com,1999:blog-3653060003205425481.post-3523041199676102402009-03-16T01:21:00.001-07:002009-03-16T13:08:44.553-07:00

Obviously, if your internet were really down, you wouldn't be reading this. So What is the purpose of this blog?It's got a couple of purposes.1. I'm going to attempt to explain to you what actually makes up the internet, from the perspective of a technical support tech for a regional ILEC (that's industry speak for a regional phone / ISP) no, I'm not going to name names...sorry.2. I'm also going

Jonathan Wagnerhttp://www.blogger.com/profile/06745962121870097349noreply@blogger.com0