• Easily retrofit your Software and then capture all the critical elements of a user’s interaction and usage.
• Improve Software quality, plan new features effectively, use engineering resources wisely and keep your users happy.
• Real-time analytics data in useful charts, reports and dashboards.
• Detailed, up to the minute, Business Intelligence not raw statistics.

Get a free 30 fully functional trial

Why use Nalpeiron Software Analytics in your Applications?

• Fully understand your product lifecycle from download/signup all the way to end of life, passing through beta, NFR, trials, freeware and then on to a sale and beyond
• Learn how customers discover and use product features to drive improved adoption and reduce wasted engineering efforts across Windows, Mac and Linux platforms
• Understand how features operate in complex, real-world configurations to reduce support headaches and user problems (analyze your data by platform, operating system, configuration, region, language, state, version, date and build)
• Learn more about error conditions that might be caused by software defects or configuration issues to improve customer satisfaction and software quality
• Use trigger events to drive increased trial conversions via automated marketing
• Understand how well marketing promotions are working and focus resources
• Use the platform to deliver HTML ads, news and promotions plus surveys to anonymous users to boost engagement and response levels

• Engineering –
  • Improve Software Quality and speed up the responses from alpha/beta process and the test community, get ahead of the curve on errors, exceptions and crashes
  • Only build features and functionality users really want based on real facts, not “gut feelings” allowing your team to deliver real value and avoid wasted effort
  • Easily check on the adoption of versions, editions, releases and mapping these to Software Quality initiatives to drive improved customer satisfaction
  • Get the data you want without having to setup and manage the infrastructure
  • Understand what products, versions, editions, releases and associated features/functions are being used to set your support and end of life strategy, dropping those that don’t justify your team’s energy now and in the future
  • Segment your user base and then setup testers and user groups based on technical criteria allowing you to target fixes and get feedback based on specific user profiles
  • Easily perform an Environment Review of your users (or a segment of them) to assist with planning and support of the most important machine environments and devices

• Product Management –
  • Finally, you can get detailed, real-time data about your user base with little effort
  • Save a ton of time over collating reports from log files, sales teams and user surveys
  • Use the business intelligence engine, not unstructured and hard to use data, to get answers to tough PM questions with one click
  • Focus on the right data, often from multiple sources “mashed” together, rather than use simplistic reports with little real meaning to anyone
  • Use “Geo” data to develop worldwide strategy for partners, sales offices and support requirements – even localization requirements based on user location density/growth
  • Quickly report on User loyalty (how often they use your software) across products and versions allowing you to see trends and how new releases are performing
  • Capture data for both consumers (internet connected) and Enterprise clients who are behind firewalls and proxy servers (offline data collection) allowing you to target the correct user profile for your business

• Marketing –
  • Understand your users and products more intimately and easily see trends and the places to focus efforts to improve marketing performance
  • Build out your strategy based on real-time “facts” not gut feelings and out of date user and sales feedback, with very little effort and in a few minutes not hours
  • Non-technical staff can easily access useful, real-time, visual, reports and charts 24×7 for use in management reporting
  • Reach hard to get too users (anonymous) via their desktops with surveys, ads and promotions to improve engagement and drive upgrade and maintenance revenues
  • Use automated lead nurturing systems to increase conversions and user adoption
  • Focus your resources on the top performing campaigns and tweak others to improve the results based on easy to use analytics available with a few clicks

• Sales –
  • Focus sales resources on hot leads, not on signups and downloads
  • Understand sales trends and effects of marketing campaigns along with which “types” of customers are buying from you to focus sales on the best prospects
  • Visualize the user base and its use of products to focus on the best features, products, version and regions to sell
  • See how Channel partners are performing and tune your support efforts
  • Understand in detail the usage of specific Customers to cross sell them or improve account management and communication
  • Easily get key information reports like your real-time sales cycle, conversion rates and the best performing sources of leads

• Finance and Management–
  • Use data to assist with License Compliance to help prevent revenue leakage (with privacy controls) and combine with Software License Management for enforcement
  • Pull deep Customer data into your own systems for deeper analysis and use
  • Store your user data securely on US-based servers, managed by US staff, in our private cloud and not a public cloud like Amazon or other such providers.
  • Work with a mature market leader but get the cost savings of a cloud-based offering
  • Develop more reliable business strategy based on real-time business information that you can trust and not gut feelings
  • Avoid unnecessary legal issues with multiple layers of privacy control and data collection options, especially for European users where Data Protection and Privacy laws can be problematic.

Get a free 30 fully functional trial

If you plan to release a Windows 8 application or are updating your Apps to work with Windows 8 and wish to use Nalpeiron Licensing please use the very latest DLL for this purpose, older versions could have issues. Please also get the latest version of the support files such as the Windows Service, any of the End User UX files like Control Activation.exe or License Manager.exe and test these too.

Simply login to your Nalpeiron Publisher Center Account and download the latest library (plus any other support files) and then test that thoroughly with your new release.

If you have any questions or issues let us know by logging a support incident in the Publisher Center Dashboard.

More details coming very soon but this will make life a lot easier for Customers and Nalpeiron and add some great new ways to communicate with each other and other Nalpeiron clients.

You will find the new support system at our new location:

support.nalpeiron.com

You will need a trial or customer account to log a support incident as usual but otherwise you can review our documentation, k’base and ask questions.

Now Nalpeiron Customers can easily view their end user activities and plot these on a heat map.

In addition, this “mashup” can be broken down into product type so user data can be plotted across the globe by product as well as by company.

This is one of many new additions coming for Nalpeiron Software Licensing Analytics coming over the next few months.

Customers should go to the “reports” section of the Nalpeiron Licensing Service and choose the “Geographical Map of End-Users” option and try it out.

Select the information you wish to review, the product name and the period…and voila!

Details: http://www.nalpeiron.com/productsandfeatures/salesandmarketing/software-analytics.asp

As promised the next few months are packed with new exciting features that allow you to have greater control and do "more" with your desktop-based applications.

We listened to your feedback and made the Nalpeiron Licensing Service "super" flexible with a centrally based ‘update mechanism’ that allows you to control, manage and change your apps in the field without sending out a new installer or binary. Imagine SaaS type control for installed applications!

Now you can do practically anything you want – with central API control. This will mean lower complexity in development, less binaries, hassle with installers, less patching and some very *cool* customer friendly ways to support, market and manage your products – making them more flexible and easier to support – we think you will come up with even better ideas on how to use this new Total Application Agility™.

Imagine the exciting options now open to you with a single function call:

• Cross-sell, up-sell or add-on features based on your own criteria, with multi-level controls
• Control maintenance updates and related features e.g. downgrade features until maintenance renewals paid up, or pop-up a reminder and pay link
• Deploy an update with new features, new UX additions, colors, logo or other changes to the user experience
• Setting or changing the user data embedded into your app e.g. the name and address of the licensed user, version, point release, and product details
• Updating remote help or localization files
• Updating a DLL or other files e.g.to fix bugs etc
• Storing hardware (e.g. printer) serial numbers to limit the hardware available to the client app
• News feeds and any form communicatons to the user you want etc
• It even works with "offline" users of our certificates activation process

New customers are eligible for a 20% Summer Offer!

Sign-up to get a 20% discount* on the PRO+ ID required for these new features – just click below to be notified of the new release and offer details. LIMITED TIME ONLY.

Sign up to receive an exclusive upgrade discount!

Here are a few examples of the power of Total Application Agility™:

Example #1: Nalpeiron’s Total Application Agility™ allows ISVs to use Nalpeiron as a transport for any type of information.  If a company wants to test how to best position a new feature or function for maximum adoption, it may be advantageous to dynamically control the text that is displayed.  Using Nalpeiron’s Total Application Agility, text or images in the application can be determined/transmitted at License Activation, allowing complete control of the User Experience.  This could be as simple as Menu Names and Text or as powerful as pricing and billing policies.

Example #2: Nalpeiron’s Total Application Agility™ allows ISVs to use Nalpeiron as a means for managing billing. By storing any amount of billing information within Nalpeiron’s secure framework, said information can be accessed from within the application in the course of renewals, upgrades, or when offering support.  Information can be customized by channel, client, or even user!  Using Nalpeiron’s Total Application Agility allows ISVs to define an unlimited amount of data that can be transmitted at the time of activation and subsequently accessed from within the application.

Example #3: Nalpeiron’s Total Application Agility™ allows ISVs to easily tailor the support experience with little to no effort.  Imagine being able to display personalized support information within an application by using Nalpeiron’s "data refresh" process as a means for transmitting news, support contacts, or any other component critical to customer care.

Sign Up Now and Save! Click below and you’ll be one of the first to know when the new features arrive, and receive an exclusive discount for new license purchases.  YES! 20% discount* on a PRO+ ID required for these new features – just click below to be notified of the new release and offer details. LIMITED TIME ONLY. Sign up to receive an exclusive upgrade discount!

Talk to us…

Nalpeiron wants to hear from you about your feature requests, ideas, issues, problems or thoughts…share with us and influence our new product releases…

Call Carol now – 1 888 800 8818 (US) or email Carol

or http://www.nalpeiron.com/contact/

Found on our Status page: http://www.nalpeiron.com/status/

Here you can check the uptime on the day, or see our uptime over various time periods up to 3 months. How many other Licensing providers let you see exactly how the service they are providing it doing day by day and offers you a full SLA?

The easy to understand status bar shows how Nalpeiron are doing against the 99.9% uptime target, green is better than the target, yellow is below and red is a period of downtime. Of course downtime can include official maintenance periods but these are usually very quick in any event and don’t affect the uptime target.

You can access the status page from the front page and here:

In 10.8, Apple has also begun emphasizing a couple of "new" security methods that have the potential to affect on Nalpeiron – Sandboxing and Gatekeeper.

Gatekeeper will not allow non-admin users to run or install software that isn’t digitally signed. Nalpeiron SDKs and Daemons were tested with the new Gatekeeper App and will now be signed per the new requirements but otherwise tested OK.

Sandboxing is mandatory only for App store products. Apple doesn’t allow third party licensing applications in App store products. Nalpeiron is not and can never be an App store product due to Apple’s terms and conditions and is not sold  as such so this is not relevant to our customers.

Salesforce CRM Integration

The Nalpeiron Salesforce plug-in is a License Management Application that runs within Salesforce for your non-native Salesforce applications.

The plug-in lets you access the Nalpeiron Licensing Service data within your CRM UX saving time and making life much easier for your staff.

Once you have used the Nalpeiron Licensing Service to protect and license your application and you start shipping it to users you will be able to capture that data into Salesforce along with control and manage the licenses via the native Salesforce screens.

You continue to get the full power and flexibility of the Nalpeiron Licensing Service with the added benefit of using your normal business systems to control licensing.

Core license management tasks can now be done within Salesforce using its familiar, easy-to-use interface making it simple to control your licensing and combine it with Salesforce sales and support processes.

Gain complete visibility into your customer relationships with this integration that lets you seamlessly access your Nalpeiron customer data from within Salesforce.

• Now you have both your SFA and Licensing in the cloud, no need for costly licensing infrastructure and you now have a totally modern API based way to manage your business end to end.
• All your customer and license information is in one place
• Software License Management within Your Salesforce Custom Application, for installed software applications that you sell
• Copy protect your packaged software and issue licenses using Salesforce.
• Seamless integration and easily installation of licensing records and access to license management data within salesforce
• Uses standard Salesforce records: Contact, Lead and Account
• The full range of Nalpeiron Licensing Service features are supported
• User data is automatically "synced" between the Nalpeiron Licensing Service and your salesforce installation

To learn more about this integration please contact your Nalpeiron Sales Consultant.

Get a quick 1:1 demo » on the hosted, sophisticated, and feature-rich Nalpeiron Licensing Solution to see how it can benefit you.

Nalpeiron Uptime Service Level Agreement

You want a service that’s reliable, but how do you know who to trust?

Nalpeiron guarantees a 99.9% uptime service level agreement (SLA) on Nalpeiron Hosted Professional Plus and Enterprise Edition accounts. That’s the equivalent of less than 1.5 minutes a day of Downtime Guaranteed!

If at any time your account experiences downtime relating to our servers or network in excess of our SLA, you are entitled to a service credit or to terminate the service.

As the World’s leading Hosted Licensing Service, we understand the meaning of "mission critical" and our customers can attest to our ability to operate as both a reliable service as well as remaining affordable.

We put a huge amount of effort into our support operation to ensure that our customers can get the help they need.

We run our support service in a very fair “first come first served” basis. Users submit issues onto our support system and our support team answers them in the order they come in. We never prioritize customers on name or size. This model works very well for the vast majority of our customers.

As Nalpeiron has grown we have got an increasing number of customers who need prioritized support. These customers often have needs linked to a deadline and require extra attention to help solve any problems. Our standard support model does not cater for these customers as well as we would like. To help them, we introduced Priority Support.

Priority Support Benefits

Priority support builds on our existing support service but gives PRO plus and Enterprise edition users access to the following benefits.

• 12 hour guaranteed initial response time during weekdays.
• High availability, there when you need us.
• Post your issues knowing that they are at the top of the queue.
• Issue escalation to product development teams.
• Access to the developers who build our products.
• Hotfixes delivered to address your issues.
• Product updates to fix issues outside the normal release schedule.
• One Priority Support