Namecheap Status

[Finished]Scheduled Hosting Accounts Transfer from Server39 on Saturday, May 26th

Nadine P. — Tue, 22 May 2012 23:08:18 +0000

Dear Customers,

We are planning to transfer part of the accounts hosted on Server 39 to a brand new state-of-the-art server. The new server will provide the power and reliability we strive to deliver for years to come.

Time of the maintenance:
The transfer is going to be performed on Saturday, May 26^th at 03:00 am EDT/07:00 am UTC. Accounts will be transferred 1 by 1 to make sure all data is transferred smoothly. We aim to keep downtime to a minimum and will be performing the transfer outside of business hours to minimize disruption.

After the transfer your hosting account is going to be fully restored on the new hosting server.
Could we please ask you to check the name servers of your domain names and make sure they are set to dns1/dns2.namecheaphosting.com or dns1/dns2.web-hosting.com.
If hosted domains are pointed to one of these set of nameservers, we will automatically update their DNS zones. No actions are required from you in this case.
If hosted domains are pointed to the old hosting nameservers which differ from our cluster ones, please re-point your domains to the following nameservers within 1 week period:
dns1.web-hosting.com and dns2.web-hosting.com

If your domains are pointed to the hosting server with the help of an A record, your new IP address can be found in the notification email that has been sent to your email addresses. It also will be duplicated in the second notification email that will be sent one day before the transfer starts.

The clients who have dedicated IP addresses assigned to their accounts will receive an additional email with instructions.

When the transfer starts, we will be constantly updating you via this blog post, which is why we highly advise you to bookmark this page.

We greatly appreciate your patience and understanding.

Kind regards,
Namecheap Support Team

Update @ 03:30 AM EST

We would like to inform you that the transfer from server 39 to server 57 has been started successfully. We will keep you updated concerning the process

Update @ 05:30 AM EST

The transfer is 17% completed

Update @ 08:05 AM EST

The transfer is 26% completed

Update @ 09:10 AM EST

The transfer is 44% completed

Update @ 11:10 AM EST

The last part of accounts is being transferred at the moment.

Update @ 14:00 PM EST

The transfer has been finished.

[Finished]Scheduled Hosting Accounts Transfer from Server32 on Saturday, May 26th

Nadine P. — Tue, 22 May 2012 23:04:46 +0000

Dear Customers,

We are planning to transfer part of the accounts hosted on Server 32 to a brand new state-of-the-art server. The new server will provide the power and reliability we strive to deliver for years to come.

The clients who have dedicated IP addresses assigned to their accounts will receive an additional email with instructions.

When the transfer starts, we will be constantly updating you via this blog post, which is why we highly advise you to bookmark this page.

We greatly appreciate your patience and understanding.

Kind regards,
Namecheap Support Team

Update @ 03:50 AM EST

We would like to inform you that the transfer from server 32 to server 51 has been started successfully. The first part of accounts is being transferred now. We will keep you updated.

Update @ 06:15 AM EST

The transfer is 9% completed.

Update @ 07:00 AM EST

The transfer is 15% completed.

Update @ 08:00 AM EST

The first part of accounts has been successfully transfered. The transfer is 55% completed. The rest of accounts are being transferred now.

Update @ 11:00 AM EST

All accounts have been transferred to the new server. At the moment some accounts with a high disk space usage are being transferred manually.

Update @ 12:00 PM EST

Accounts transfer has been successfully finished.

[COMPLETED] .CC Domains: Scheduled Registry Maintenance – May 24, 2012 (Thursday)

Stas T. — Tue, 22 May 2012 20:07:13 +0000

Dear Customers,

This is to let you know that on May 24, 2012 (Thursday) the registry of .CC domains will be processing scheduled maintenance.

The time frame for the maintenance is as follows:

May 24, 2012 (Thursday) 3:00 PM – 4:00 PM PST (22:00 – 23:00 UTC)

Domain availability check, registrations, renewals and updates will not be possible throughout the maintenance window. DNS and WHOIS services will continue to operate normally.

Kindly allow the specified amount of time until the maintenance is finished and then feel free to modify your existing .CC domains or register new ones.

Thank you for your patience and understanding.

Kind regards,

Namecheap Support Team

[COMPLETED] Scheduled Hosting Accounts Transfer from Server15 on Saturday, May 19th

mary.g — Tue, 15 May 2012 20:52:18 +0000

Dear Customers,

We are planning to transfer part of the accounts hosted on Server 15 to a brand new state-of-the-art server. The new server will provide the power and reliability we strive to deliver for years to come.

Time of the maintenance:
The transfer is going to be performed on Saturday, May 19^th at 03:00 am EDT/07:00 am UTC. Accounts will be transferred 1 by 1 to make sure all data is transferred smoothly. We aim to keep downtime to a minimum and will be performing the transfer outside of business hours to minimize disruption.

The clients who have dedicated IP addresses assigned to their accounts will receive an additional email with instructions.

When the transfer starts, we will be constantly updating you via this blog post, which is why we highly advise you to bookmark this page.

We greatly appreciate your patience and understanding.

Kind regards,
Namecheap Support Team

Update @3:40 AM EST
We are planning to divide account transfer procedure in 2 stages in order to reduce server load and keep it work stable.
The first part of accounts started with ‘b’ have been transferred to the new server. The first part of accounts started with ‘c’ are being transferred now.

Update @5:00 AM EST
Accounts started with ‘c’ are still in transfer process.

Update @6:00 EST
The first part of accounts started with ‘c’ have been successfully transferred. The first part of accounts started with ‘d’ are being transferred at the moment.

Update @7:30 AM EST
The account with a high disk space usage is being transferred.

Update @8:30 EST

Accounts started with ‘d’ are being transferred now.

Update @10:00 AM EST

Accounts started with ‘d’ transfer is in progress.

Update @11:00 AM EST

The first part of accounts started with ‘d’ and ‘e’ were successfully transferred. Accounts started with ‘g’ transfer is in progress.

Update @ 1:30 PM EST

The first part of accounts started with ‘g’ were successfully transferred. Accounts started with ‘h’ transfer is in progress.

Update @ 2:30 PM EST

The first part of accounts started with ‘h’, ‘i’ and ‘j’ were successfully transferred. Accounts started with ‘k’ transfer is in progress.

Update @ 3:23 PM EST

The first part of accounts started with ‘k’ were successfully transferred. Accounts started with ‘l’ transfer is in progress.

Update @ 4:23 PM EST

The first part of accounts started with ‘l’ and ‘m’ were successfully transferred. Accounts started with ‘n’ transfer is in progress.

Update @ 5:35 PM EST

Accounts started with ‘n’ were successfully transferred. Accounts started with ‘o’ transfer is in progress.

Update @ 8:55 PM EST

Accounts started with ‘o’ and the first part of accounts started with ‘p’ were successfully transferred. Accounts started with ‘p’ transfer is still in progress.

Update @ 00:55 AM EST

The transfer has been paused due to the fixing of failed accounts transfers. Thank you for you patience and understanding. We will keep you updated.

Update @ 03:11 AM EST

The transfer was re-started and the issue with the failed accounts transfer was fixed. Please accept our sincere apologies for this inconvenience and thank you for your understanding

Update @ 05:45 AM EST

The transfer of accounts started with “p” is still in progress. We will keep you updated further

Update @ 07:00 AM EST

We would like to inform you that the 1st stage was transferred at the moment.

Update @ 09:00 AM EST

We started the transfer of account with high Disc Space Usage. Unfortunately, it takes time. We will keep you updated once it is done.

Update @ 01:10 PM EST

Account has been transferred successfully, and now the rest of accounts us being transferred.

Update @ 01:50 PM EST

The first stage of accounts transfer has been finished. The next part of accounts are being transferred to the new server.

Update @ 03:40 PM EST

All accounts started from ‘o’ have been transferred to the new server.

Update @ 05:10 PM EST

The transfer is still in progress. We will keep you updated.

Update @ 08:00 PM EST

All accounts started from ‘p’ and ‘q’ have been transferred to the new server. Accounts started with ‘r’ transfer is in progress.

Update @ 09:45 PM EST

All accounts started from ‘r’ have been transferred to the new server. Accounts started with ‘s’ are being transferred now.

Update @ 12:25 AM EST

The first part of accounts started with ‘s’ has been successfully transferred. Accounts started with ‘t’ transfer is still in progress.

Update @ 2:00 AM EST

Accounts started with ‘t’ transfer is still in progress.

Update @ 4:00 AM EST

Accounts started with ‘t’ transfer is still in progress.

Update @ 6:00 AM EST

Accounts started with ‘t’ transfer is still in progress.

Update @ 8:00 AM EST

Accounts started with ‘t’ transfer is still in progress.

Update @ 11:20 AM EST

Accounts started with ‘u’ are being transferred.

Update @ 13:20 PM EST

The transfer has been paused in order to minimize the possibility of websites’ downtime during the business time. It will be resumed at 06:00 AM UTC |02:00 AM EST on May, 22. Your patience and understanding are highly appreciated.

Update @ 2:00 AM EST

The transfer has been resumed. Accounts started with ‘u’ are being transferred.

Update @ 4:00 AM EST

The first part of accounts started with ‘u’ has been successfully transferred. Accounts started with ‘v’ transfer is still in progress.

Update @ 6:00 AM EST

Accounts started with ‘v’ transfer is still in progress.

Update @ 8:00 AM EST

Accounts started with ‘v’ transfer is still in progress.

Update @ 10:00 AM EST

The first part of accounts started with letter “v” was transferred. We will keep you updated

Update @ 12:00 PM EST

Accounts started with “v” were transferred successfully; “w” are in the progress of transfer. We will keep you updated.

Update @ 14:40 PM EST

The first part of accounts started with “w” was transferred. The other one is in progress at the moment

Update @ 16:27 PM EST

Currently we are transferring accounts with a high Disc Space usage. Please accept our sincere apologies for the inconvenience. We will keep you updated

Update @ 18:50 EST

At the moment all accounts have been transferred except of one which account size is about 50G

Update @ 13:19 EST

Unfortunately, the transfer of this account is still in progress. We will keep you updated. Thank you for the understanding

Update @ 02:00 AM EST, May, 24

We are glad to inform you that all accounts are successfully transferred to a new server.

[Resolved]Temporary Open-Xchange subscriptions management issues

Igor R. — Thu, 10 May 2012 14:13:10 +0000

Dear clients,

We regret to inform you that it is not possible to manage Open-Xchange email accounts from Namecheap accounts at the moment.

This applies only to new mailboxes creation, and password changes.

Purchases of email subscriptions will be processed successfully, and it will become possible to add mailboxes as soon as the maintenance is finished.

Existent email accounts will continue to receive mails and allowing to login via mail clients or through webmail interface.

This outage is connected with implementation of new mailboxes management features on Namecheap site, and unfortunately it could not be avoided.

Our developers are currently working on this case, and making everything possible to shorten the outage time.

In case of any questions, please do not hesitate to contact us at support.namecheap.com

Best regards,

Namecheap Support Team.

Update @ 14:42 GMT|10:42 EST

We continue our work, and approximate ETA is 45 minutes.

Update @ 15:03 GMT | 11:03 EST

We are glad to inform you that it is now possible to create mailboxes.

Password changes and mailboxes removal functions remain unavailable for now, but our developers continue their work.

We will keep you updated.

Update @15:45 GMT |11:46 EST

The maintenance has been completed, mailbox management functions are now available.

Once again, we strongly apologize for the delays and for possible inconvenience caused.

[Finished]Scheduled maintenace on Open-Xchange email system. Wednesday, May 9th

mary.g — Fri, 04 May 2012 05:31:12 +0000

Dear clients,

A scheduled maintenance on Open-Xchange mail environment is scheduled to take place on Wednesday, May 9 at 6 AM EST (11 AM GMT).

During the maintenance we are going to repair one of our storage servers.

The maintenance window is about 2 hours, we will try to minimize the downtime.

Open-Xchange will be unavailable during the maintenance time.

Incoming mail will not be delivered, as our mail servers will not be working during the maintenance.

Webmail interface at mail.yourdomain.com or at oxwebmail.registrar-servers.com will also be unavailable during maintenance time.

We will keep you updated.

In case of any questions, please do not hesitate to contact us in ticket or chat at support.namecheap.com

Kind regards,

Namecheap Support Team.

Update @6 AM EST| @11 AM GMT

The maintenance has started. We will let you know once it is over or in case we have some updates. Thank you for your patience and understanding.

Update @8:25 AM EST| @12:25 PM GMT

The maintenance was prolonged for 30 minutes. Thank you for understanding. We will keep you updated.

Update @8:32 AM EST| @12:32 PM GMT

The maintenance has been finished. Thank you for your patience and understanding.

[COMPLETED] Scheduled maintenace on Open-Xchange email system. Friday, April 27th

Igor R. — Tue, 24 Apr 2012 12:00:24 +0000

Dear clients,

A scheduled maintenance on Open-Xchange mail environment is scheduled to take place on Friday, April 27th at 6 AM EST | 10 AM GMT.

During the maintenance we are going to update mail and system software to most recent versions available.

The maintenance window is 2 hours, but incoming mail will not be lost, as out mail servers will be working during the maintenance.

This also means that it will be possible to continue using email clients with existent accounts without any limitations.

Webmail interface at mail.yourdomain.com or at oxwebmail.registrar-servers.com will be unavailable for a period of time, that should not exceed 1 hour.

If you expect any critical emails by time of the maintenance, they will not be lost. But we highly recommend configuring an email client to work with your OX email account, if you will need to read and send emails within the maintenance timeframe.

We will keep you updated.

In case of any questions, please do not hesitate to contact us in ticket or chat at support.namecheap.com

Kind regards,

Namecheap Support Team.

Update @ 5:43 EST| 9:43 GMT

Unfortunately we will need to stop all services, including mail servers during the maintenance to make sure the update goes through smoothly.

We will do everything possible to shorten the downtime, that should not exceed 60 minutes.

Update @6:15 EST| 10:15 GMT

The maintenance has been started. All services are disabled.

We will keep you updated.

Update @6:40 EST| 10:40 GMT

The maintenance is prolonged for 1 hour in order for update procedure to pass smoothly. Please accept our apologies for the inconveniences this might cause.

Update @8:10 EST| 12:10 GMT

We are glad to inform you that the maintenance is on a final stage. System, core and other environment have been updated successfully, and at the moment we are updating and configuring OX application.

Update @8:55 EST| 12:55 GMT

We are glad to inform you that the maintenance is completed successfully.

SSL Support Team Offline – April 26, 2012

Den S. — Wed, 25 Apr 2012 19:41:02 +0000

Dear Customers,

We need to let you know that on April 26, 2012 Namecheap SSL support team training will be carried out.

During the training window we will not be able to accept chats or process tickets.

Here is the time frame for the downtime: 2:30 a.m. EDT – 6:30 a.m. EDT | 6:30 a.m. UTC – 10:30 a.m. UTC

If you have got any questions or need any assistance, kindly submit a ticket at https://support.namecheap.com/index.php?/Tickets/Submit or contact us via Live Chat after the training is over.

We will get back to you in the shortest.

Please accept our sincere apologies for the inconveniences caused.

Sincerely,

Namecheap SSL Support Team

[Completed] Scheduled Disabling of mod_userdir Module on Shared, Business, Reseller Servers

Nadine P. — Fri, 25 Nov 2011 00:24:32 +0000

Dear Customers,

We would like to inform you that on Saturday, 26^th November, mod_userdir module will be disabled on all shared, business and reseller servers.

When this module is disabled, you will not be able to check the site using http://server_IP/~cPanel_username link. In order to test the site functionality before changing DNS servers to our hosting ones, you need to edit “hosts” file on your computers. This file is usually located in \\WINDOWS\system32\drivers\etc directory and can be opened by notepad. You will need to add the following line to it:

server_IP_address domain.name

‘server_IP_address’ should be substituted for the server IP address where your domain is hosted on (you can find it in your cPanel or Welcome email) and ‘domain.name’ for the registered domain hosted on this server which content you would like to check.

Please note : if you are not an administrator, you will be unable to edit ‘hosts’. In order for you to check your site’s functionality, please update your DNS records to ours.

Please feel free to contact us via Live Chats or tickets if any assistance is required. We will be glad to help you.

Best regards,

Namecheap, Inc.

Hosting Customer Support

Update @ 3.00 am EST

The maintenance has been successfully finished.

IP Re-numbering in AtlantaNAP Datacenter

Nadine P. — Fri, 30 Sep 2011 17:31:01 +0000

Dear Customers,

We are glad to inform you that Namecheap was accredited by ARIN and received our own IP allocation. We will not be reselling IPs anymore and will be using our own IP space.

All shared, business, reseller and VPS servers located in AtlantaNAP datacenter will be assigned to new IP addresses. IP re-numbering procedure is to be performed from the 1^st of October till the 1^st of November. You still be able to use old IP addresses till the 1th of November. Additional notifications with all required settings will be sent to all customers 48 hours prior to the IP address assignation procedure.

Please make sure that all domains hosted on our servers are pointed to hosting nameservers – dns1.namecheaphosting.com and dns2.namecheaphosting.com. In this case no modifications in DNS zone are required.

If your domains are pointed to third-party/private nameservers or you have dedicated IP address, you will need to change settings according to instructions provided in the notification.

In case you have any questions, please feel free to contact our Live Chat 24/7 or submit a ticket to Hosting Department.

Regards,

Namecheap Hosting Support