That’s right—you can stop struggling through your brochure, flyer, or Web content, and let us take care of it. We’ve teamed up with Gemstone Media, Inc., to create an unstoppable marketing resource.

What do you get?

• Fantastic digital & print graphic design
• Expert Web development
• Crisp writing and editing
• Savvy marketing ideas
• Single point of contact
• Comprehensive services from a local Boise-based team

So stop worrying about your next marketing project, and start working. Or take a longer lunch. You choose.

Gemstone Media’s clients include:

Contact us for more information and get started on your next project.

So, with that preamble, here are a couple easy ways to reduce your Web development, technical service and graphic design costs:

Maximize the value of each change request

Like almost all Web development and design firms, we have a minimum 1/2 hour charge for any job. This is due to the fact that to switch to a new client’s project, for even a small amount of work, compromises the efficiency of our day’s work flow and imposes an opportunity cost. We have to transition from another project, “retool”, login to appropriate accounts, backup data before changes, post changes, often test the changes (for example in different browsers) then communicate back to the client regarding the work.

The key for clients to realize is that once we have initiated a change request, the incremental cost is much lower for us doing other small changes while we’re already working within a client’s account. For example take a client who sends over three Website content change requests during a week. Each change may take 10 minutes of actual coding, but if they send those requests at three different times they would get billed 1.5 hours. If they save those requests and send them all at once they would only get billed for 1/2 hour or 66% less.

This strategy of course has the most dramatic effect for small changes that are not extremely urgent, and can most commonly be applied for changes for Website content. So if you find yourself with numerous small changes throughout the month, simply try holding them in an Outlook folder or whatever and sending them in groups.

Save 15% by prepaying

We now offer prepaid hours with a 15% discount off our standard rates. There is no minimum quantity, you can use them immediately, they never expire and unused hours are 100% refundable. You can also track your prepaid balance real-time through our online client portal.

Save up to 40% through our flat-rate retainer plans

For any client who regularly gets at least two hours of service from us a month you will save a significant amount of money through our flat-rate retainer.

Skeptical?  Download our Retainer Savings Calculator and run your own comparison scenarios. (If you need help running scenarios just let us know).

Not only do you receive a substantial discount on the number of hours in your plan, you are also entitled to a discount on additional hours each month if you should need them. Flat-rate retainers are paid in advance of each month. Additional hours are billed at a discounted rate of your hourly retainer rate + 20% and payable net 15. Unused hours in flat rate plans are not refundable nor carried over to the next month. Retainers automatically renew but can be canceled at any time.

If you have any questions or would like us to personally review your ongoing service needs and provide recommendations please feel free to contact Doug Case by phone at 208.475.3192 or through our online contact form.

Unlike print publishing, soft-copy (digital based) publishing relies on the recipient of a document to have the same font installed on their system as the designer. If the recipient’s system does not, a substitute font will be used that will cause the document to appear quite different from what the designer intended.

You likely have received a PowerPoint or Word document which when opened had strange spaces, line breaks and page breaks. More than likely, this document looked much better when put together, but the author failed to embed the fonts before sending off the document to your system.

Embedding a font means including the font files within the Word document (or whatever) thus allowing the recipient’s to view your publication with its intended fonts, even if they don’t happen to have those fonts installed on their system.

No embedded fonts for webpages

While embedding fonts is a great solution for insuring design integrity when emailing Word, PowerPoint and Adobe Acrobat documents, it’s unfortunately not an option for HTML coded Webpages. This means that while there are estimated to be up to 100,000 digital fonts (see: http://www.microsoft.com/typography/links/ ) there are only a handful of fonts suitable for body text; fonts that are common to 90%+ of all PC’s and Mac’s in the world. My short list of those typefaces is below:

Windows font name / Mac font name

• Arial / Helvetica
• Trebuchet MS / Helvetica
• Verdana / Verdana
• Georgia / Georgia

The good news is that deciding which font to use for your Website body text is going to be easier than you thought.

The case for Helvetica (or Arial for Windows)

The Arial / Helvetica combo of typefaces is the de facto standard for professional Web presentation. Helvetica is an icon of contemporary design that is synonymous with professionalism. It’s an undisputed fact that a majority of professional copy is presented in Helvetica typeface (or a close variation). Look at any major magazine, sign, or advertisement; the publications of design leaders like Apple and the New York Design Center; the productions of polished professional brands like Crate and Barrel, Target, Macy’s, or Nike . . . Helvetica is used in their marketing material a majority of the the time. Helvetica is so prevelenat within marketing, it recently became the subject of it’s own full length film.

Helvetica is a great typeface because it so efficiently achieves the goal of graphic design. It provides an unpretentious backdrop of credibility to your unique value message without drawing attention to itself (and thus drawing attention away from your message). Helvetica provides a great “off white” canvas on which your message can be communicated professionally and concisely.

Selectively using other typefaces as graphic elements within your Webpage

While there are only a few font choices for body text, we can selectively create text using other fonts by converting that text to a graphic and then embedding that text as a graphic in a Webpage. With a neutral body font like Helvetica, the “feel” of the featured graphic font is conveyed quite well. For example we can set the font face of headers, menu-items, front page “ads” or call-out text sections in a different typeface.

I hesitate to say that “any” font can be included with this method into a Webpage. One of the tell-tale signs of amateur design is the inclusion of too many fonts of differing styles. This is fine for personal home pages, Facebook or cottage industry newsletters but if our goal is producing professional grade best-practice publications the rule of thumb is to use as few typefaces as possible and then use those variations sparingly.

Only choose to use an alternate typeface set as graphics if you can articulate the reason this addition would add value to your design and increase the clarity of your value proposition. Graphic rendered typfaces have some downsides, namely they add to the load time of your page and the text within the graphics is not indexed by search engines.

In conclusion

Be aware that unlike other types of publishing, you really don’t have much a of font choice when it comes to the body text of your Website. Unless there is a compelling reason, Helvetica / Arial should be your default choice. The other options listed earlier (Trebuchet, Verdana and Georgia) are also viable options.

Any typeface can be converted to a graphic and included within your Webpage, however this method should be used with caution and in consultation with a professional designer.  If you have questions or comments on this article, please don’t hesitate to share them.

While there are many important factors (both on the client and developer side) there are two all-powerful prime lynchpins that will make or break even the most qualified participants: Perspective and expectations. In this first of two posts I’ll touch on perspective.

Perspective

Unfortunately many Web development request for proposals I see are in reality an afterthought or addendum to an already established business model. A common misconception is that a Website or application is some sort of magic accessory that will improve the effectiveness of any business to which it is applied. Revenues down?  Slap up a new ecommerce storefront and watch the numbers climb. New customers declining?  Have your existing Website optimized for search engines and all will change. We refer to this as the Field of Dreams syndrome or the “If you build it, they will come” mentality and it is probably the number one cause of failure and lost effectiveness for Web development projects.

The most essential key to a successful Web development project is not about the Web at all. It’s about defining a competent strategic perspective and then determining the optimal role a Web asset should play within a business’s overall strategic business plan.

A Website, even when built with cutting-edge technology and top-tier design, can at best only reflect the real value that your business offers. Conversely, a high value solution, even when wrapped in subpar quality design and development, can be wildly successful. There’s no better example of this than plentyoffish.com which serves up an antiquated template design, a blurry logo with a tagline too small to read, and a site full of distorted images — all while earning over $10 million of year with only a staff of a few people. Plentyoffish.com focused on the essentials of business and has proved its truly unique value proposition to its market space.  (see And the Money Comes Rolling in, Inc Magazine)

Don’t get the impression that quality graphic design and Web development aren’t important . . . they’re critically important. They just have to be backed up by legitimate value. Very few sites, even those offering stellar value, can get away with sub-par design and features; sites like plentyoffish.com and craigslist.org might but they are definitely an exception. In fact Stanford University reports almost 1/2 of the new visitors to your Website will make an immediate judgment call about the credibility based on your Website’s presentation alone. So, the optimal approach is to first develop a business plan that delivers unambiguously unique value and, second, deliver that value proposition professionally including quality design and Web applications.

So for a client and developer to position a project for success, they need to both commit to intense reality therapy so they can view the project from the same, or very similar, high-level and objective perspective. This can be tough for a number of reasons. On the client side it’s often more than they bargained for and they’re not prepared to invest the time and effort into delving so deep into the soul of their business just for a Web development requirement. They may agree intellectually that it requires a thoughtful strategic approach, but succumb to the “just get it done and off my plate” urgency while fooling themselves into thinking they’ll come back and fix it later.

On the developer side of the coin, it requires a commitment to a deeper type of relationship than that of just a self-interested transactional service provider. The developer needs to define themselves first as a business advisor and secondly a service provider and then only for those services in which the developer can represent themselves as an established expert. It’s only if the developer can truly be objective, and not threatened about recommending 3rd party involvement, that a genuine shared strategic perspective with the client can be reached.

To be continued . . .

As I understand it, the program allows registered members of the Microsoft Partner Program (the basic membership is free) to participate in the MAPS program for an annual subscription price of $299.

With that subscription you get a majority of the major Microsoft titles for internal business use, including:

• 10 licenses of Windows Vista
• 10 Office Enterprise 2007
• 10 Outlook 2007
• 10 Project Professional 2007
• 10 Visio Professional 2007
• One licence of Small Business Server 2008
• One SQL Server 2008
• One Exchange Server 2007

This is just a sample, the complete list of software titles is here.

One copy of Office Professional 2007 is $379 on Amazon so obviously a MAP subscription could save your company an exceptionally large amount of money. The caveat on the program is it’s intended, “For businesses whose primary function is to sell, service, support, or build solutions on the Microsoft platform, or to provide solutions based on Microsoft products and technologies to independent third-party customers.”

• Additional information and program registration can be found here.
• More information on program eligibility can be found at the “Download Program Details” link at the bottom of  https://partner.microsoft.com
• If you have questions about if your company qualifies you can also contact MS directly.

If you’ve used this program or have any insight on the details please let me know.

Facing Mean Streets of Information Highway by Connie Skipitares.

One of relatively easy way of monitoring your good name against the type of online identity theft mentioned in the article is to set up a Google Alert on your name. Unless you have an exceptionally unique name (like I guy I met once named Blender G. Shoulders in Tanner, Alabama) just throw in your city or state to the search query.

Feedburner’s Headline Animator Email Snippet

One of their many great tools is the “Headline Animator” which is a snippet that rotates your blog feed’s five most recent blog post titles. It’s well suited to be included in custom email signatures as a clever means of promoting your blog to unsuspecting recipients.

Enter the villain: Outlook 2007

As I’ve already complained about in a prior post, Microsoft took a big step back in HTML customization capability with Outlook 2007. Besides the horrible decision to use Word to render HTML for Outlook, the handy option for “advanced” (HTML) editing is gone from Outlook’s custom signature feature. This presents a problem to those of us who want to add the snippet code produced by FeedBurner’s Headline Animator to our Outlook 2007 email signature. It’s not that pretty, but following is a step-by-step guide to forcing Outlook 2007 to comply with our wishes.

The easy annoying workaround

1. After you set up your blog feed in feedburner (http://feedburner.google.com), go to the “Publicize” tab, and select “Headline Animator”, “Create new…”, set your preferences, name the snippet, then hit “Activate.”

2. Now click on the name of your snippet that just appeared under “Headline Animator” in the left column. You’ll see your snippet rotating headlines from your feed. Select “Other (just gimme the code)” and click next to see a pop-up with your code. Uncheck “Include a ‘Grab this’ link” and copy the code to Note Pad. You will need to use Note Pad, not Word or Word Pad, for all your edits (or an HTML editor if you have one).

3. Download this template and open with Note Pad. Open side-by-side this template file and the other Note Pad file into which you pasted your FeedBurner code. Then modify the template with your feedburner links and either delete or modify the alt tag and contact info above the snippet.

4. Enable Windows to see hidden files/folders. A guide for doing this can be viewed here.

5. In your modified Note Pad template file, choose “Save as” then navigate to:

Windows Vista— C:\Users\user\AppData\Roaming\Microsoft\Signatures

Windows XP— C:\Documents and Settings\user\Application Data\Microsoft\Signatures

6. First, select “All Files” in the “Save as type:” field, then name and save your signature with an .htm extension (e.g. “feedburnersiganture.htm”).

7. Now open Outlook 2007 and go to Tools -> Options -> Mail Format -> Signatures and you should see your new signature with the feedburner snippet as a signature option.

Now, recipients will see your snazzy rotating FeedBurner headlines in your signature. All recipients that is except those using Outlook 2007 who will only see your most recent title. That’s right, Outlook 2007 has one last punch to throw. Microsoft has disabled rotating gifs from rotating in Outlook 2007 and provided us with no option to enable them. If you’re hard up for something to do you can vote for Microsoft to change this policy at this Microsoft page.

The good news is that almost all other mail clients don’t have this restriction, and even when being displayed in Outlook 2007 your snippet will still dynamically update to display a static most recent post title so all is not lost.

Because this it’s such a common misconception I should mention first that running Windows or Linux on your Web server has no relationship to the operating systems you and your site users are running on their personal system.  Individual computers running Windows or Mac OS Xand and using common Web browsers don’t care what operating system the Web server is running on.

Here highlights I took from the article:

• Both Windows and Linux are about equal when it comes to market share, reliability, performance and security.
• Because Windows is proprietary commercial software and Linux is open source software, if your business decides to own and operate your own Web servers, Windows can be more costly. However, this base cost is nominal if you choose to outsource your Web server hosting and management.
• Linux offers the inherit advantages of open source . . . in terms of flexibility and customization. The author states:

Linux distributors, using an open-source application with more flexibility, can implement “extensible” packages with greater customizability. In normal situations, the performance of the two is comparable, but if system functionality is most important to you, this may have an impact on your final decision.

Another critical consideration that wasn’t mentioned in this article is total cost of ownership. Linux is generally regarded as the leader in this category, but not necessarily, it all depends on each organization’s goals and required applications. Researching total cost of ownership can be confusing . . . since many of the most popular studies are drawing data mostly from very large IT enterprises and in very large enterprises TCO tends to level out between Windows and Linux.

As a general rule the smaller the organization, the more clear-cut are the TCO benefits of Linux over Windows. This does not imply that Linux will not be the best choice for the largest enterprise environments (examples of Linux enterprises include the city of Los Angeles, NASA, Amazon, American Fidelity Assurance Company and Overstock.com), but what it does mean is that any business should spend the time to evaluate the options in light of their specific needs to get the right answer.

No, it’s not RisingLine.com (although I have to admit I think quite highly of that design), and before I continue I should disclose that I have absolutely no ulterior motive in praising the site I’m about to mention . . . no referral fees, or kickbacks of any kind.

So enough with the rambling, MediaTemple.net is the site to which I am directing my compliments. The first thing a visitor to their site will notice is that graphic design is extremely powerful but not overpowering. . . minimalist, detail oriented, clean, modern, just plain classy. It does what a graphic design is supposed to—provide a professional backdrop to the content of the site which beams credibility without distracting from the message.

I have to assume by the continued proliferation of shabbily designed sites on the Web that many don’t realize just how important design is. As we like mention, over and over, research has shown that a shockingly high percentage of people make a judgment call about the credibility of a company within seconds of visiting a Website based primarily on the graphic design (see the Stanford Web Credibility Research site for more insight on this topic). While my high school history teacher did not find it amusing when I offered to turn in a picture instead of the assigned 1,000 word essay, it really is true that a picture (or for our purposes a design) is worth a 1,000 words of credibility, and all that communicated in the blink of an eye.

A very common misconception is that an effective design is one that has a lot of swirls, colors, moving things and flashy graphics. While those types of sites might be appropriate in some instances (although I can’t think of any of the top of my head) professional Websites have a demanding purpose to concisely communicate value propositions and persuade their prospects to buy. Much Web design we see out there does more to distract from those goals than reach them. Media Temple offers us a great example of a well refined goal-oriented design that delivers their message with just a touch of panache.

Even the best graphic design is of no real use without concise messaging, clear communication flow and easy to understand navigation. These disciplines are collectively known as usability and are achieved exceptionally well by Media Temple. What’s even more impressive in this accomplishment is that the unique value of Media Temple’s hosting solutions are considerably more challenging to communicate than their competitors because they really are unique. Media Temple provides virtualized hosting accounts that are spread across a grid of resources as compared to the typical shared hosting company that sticks customers on a server in their farm to fight with the other squatters for finite resources. Based on my experience using their product, Media Temple’s solutions live up to the grand impression they make on their Website.

While I’m not going to get into the details, the usability of their client-side administration panel and knowledge base impresses me even more than their front end. I recently spent some time in Media Temple’s Grid-Service environment testing the CMS platform we develop on (coincidentally their hosting platform provided the most consistent high performance of any of the many shared hosting environments we’ve tested in) and I had a hard time tearing myself away from their administration panel when our project was complete.

Hats off to Media Temple for their great achievement and many kudos for providing us all a great example of what the Web should look like.

Well funny you should ask, because the answer to that question has occupied me in the past on this blog:

• SEO is Free | The truth about Search Engine Optimization
• SEO is Free Part II
• Top 25 Backlink Sources

For my grand finale of SEO posts (is that applause that I hear?) I’m going to share some secret insight…well, it’s not really secret but it’s the type of insight that I’m always tempted not to share because I want to keep the real good stuff for myself. So, being in this altruistic moment, here are the top 7 strategies from the gurus on how to bring attention to your site. I’ve hand picked the single strategies that I thought were the absolute best, but each one of these links takes you to a whole article or site that is golden with advice.

1. This is the most important tip. Build your web site around a blog that you keep active and updated with relevant and valuable information. Why you might ask? Because such blogs get noticed much more than the same content updated on a static web site. See Why Blogs Rank High In Search Engines by Fredrik Wacka. This tip is really is a prerequisite for the rest.
2. Write about stuff that people (your target audience to be exact) will want to read and share. As I highlighted on this past SEO post, SEO is really all about maintaining quality content. See How to get traffic for your blog by Seth Godin
3. Establish your site as a trusted authority for your target audience. And market your content. See
   Search Engine Success Through Article Marketing at the flyte blog.
4. Understand the fundamentals of SEO and hone the technical details of your site to accommodate. See
   SEOmoz | Beginner’s Guide to Search Engine Optimization by Rand Fishkin
5. Attract people who will link to your site and concentrate on creating interest. See Generating
   Buzz with Link Baiting and Viral Campaigns by David Wallace
6. Embrace the Social Media . . . create a site that is more relevant, more easily linked to, and openly shared within your social web communities. See 5 rules of Social Media Optimization (SMO) by Rohit Bhargava.
7. Make your web site a platform for launching viral marketing. What is viral marketing? It’s any method that encourages others to pass on your marketing method to others. See The Six Simple
   Principles of Viral Marketing by Dr. Ralph F. Wilson

So there you go, you just read the document that turned the Internet count to 800 billion and one. It’s not too late to start the transformation of your site from that old-school stale brochure to a vibrant broadcasting and interactive
blog based site that will keep you site in the thin quality segment as the internet continues to explode. As always, I encourage you to comment or share other fundamental strategies that should be included in ones short list.