My Manager: "Remember, this is [CEO]. He's very serious and very smart. You have to show the utmost professionalism around him."
Me: "Noted."
My Manager: "I mean it. No jokes, no cute anecdotes, nothing. Just straight facts and direct answers."

Read Leading From The Top… And The Bottom

Me: "Sir, my coworker confirms that the sign says $25 for the shirts, not the shorts."
Customer: "Well, it's only one letter difference. You should give them to me for the shirt price."

Read Little Things Have Big Impacts

Supervisor: "[My Name], I need you to pay attention."
Me: "Oh, I am."
Supervisor: "No, you're not, you're staring into space."

Read Taking Things At Face Value

Me: "Sir, you gotta pay for those."
Customer: "I don't think so."
Me: "Hey! You can't just walk out with those!"
Customer: *Walking out the door, triggering an alarm.* "Looks like I can!"

Read Loitering Comes In Many Flavors

Me: "Uh, who left their chocolate eggs at my desk?"
Coworker #1: "Oh, you found some, too?"
Coworker #2: "Yeah, I had some on my keyboard when I got back from lunch!"

Read Out Of Sight, Out Of Date