Caller: "Why is my bill so high?!"
Me: "We just had a solid few months of below-freezing weather, so some bills will be higher if you keep your heat running the whole time."
Caller: "But I haven't had it running!"

Read That Story Doesn’t Hold Frozen Water

Manager: "Yeah. Watch this. He's going to ask for a regular-sized coffee but want it in an extra-large cup."
Customer: "Get me a regular coffee but put it in an extra-large cup."
Wow, almost word for word.

Read Ground(hog) Coffee

My Manager: "Remember, this is [CEO]. He's very serious and very smart. You have to show the utmost professionalism around him."
Me: "Noted."
My Manager: "I mean it. No jokes, no cute anecdotes, nothing. Just straight facts and direct answers."

Read Leading From The Top… And The Bottom

Me: "Sir, my coworker confirms that the sign says $25 for the shirts, not the shorts."
Customer: "Well, it's only one letter difference. You should give them to me for the shirt price."

Read Little Things Have Big Impacts

Supervisor: "[My Name], I need you to pay attention."
Me: "Oh, I am."
Supervisor: "No, you're not, you're staring into space."

Read Taking Things At Face Value