Winter Is Coming…

, , , , | Right | September 20, 2018

(It’s the Fourth of July and I’m working the register. A woman in her mid-50s comes up to me.)

Customer: “Where are your winter coats?”

Me: *taken aback* “What?”

Customer: “Your winter coats! I’m looking for them.”

Me: “Um, well, we’re not selling any right now. You’re welcome to check the 70%-off rack, since that’s from last winter, but other than that, I’m afraid they won’t be in for a while.”

Customer: “Don’t lie to me! I know you get the seasons in early.”

Me: “It’s true, we do get clothing for each season in early, but it’s July.”

Customer: “So?”

Me: “So… we won’t even be getting the fall stuff until the end of this month.”

Customer: “Well, then, where am I supposed to get a winter coat?”

Me: *trying to be helpful* “Well, I’m sure you could check [Thrift Store] in [Town ten miles away]. They should have out-of-season stuff.”

Customer: *angry* “I don’t drive! I need something here!”

Me: “Okay, well, you could check [Famous Outdoor Sporting Company]. I know they ship right to your house.”

Customer: “I don’t want to order anything! I want something here!

Me: “Well, unfortunately, we don’t have any winter coats except what few are left on clearance.”

Customer: “But why don’t you have anything now?

Me: *fed up* “Because it’s July.”

(The woman storms out. My manager comes over, having seen her leave angrily.)

Manager: “What was that about?”

Me: “She was mad because we didn’t have any winter coats.”

Manager: “Did you tell her to check the clearance racks?”

Me: “Yup. She was mad we didn’t have new ones.”

Manager: “But… it’s July.”

Me: “Believe me, I know.”

Flowering With Too Many Possibilities

, , , , | Right | September 20, 2018

(A little old lady approaches me as I’m working in our small petite department.)

Lady: “Hello! I’m looking for a petite shirt I saw online. Could you help me find it?”

Me: “Of course! We don’t get everything online in the store, but if it’s here, we’ll find it.”

(I start going through the racks.)

Me: “What’s it look like?”

Lady: “It’s floral.”

(I pause for a second. Please note, it’s spring in a woman’s clothing store. Everything’s floral.)

Me: “Okay, what color is it?”

Lady: “It’s floral.”

Me: “Um, okay, but are there any prominent colors? Maybe green, blue, pink?”

Lady: “It’s floral.”

(Giving up, I proceed to show her every floral shirt in the department. She rejects each one, and every time I ask for more to go on, she replies, “It’s floral.”)

Me: “I’m sorry, miss, but it doesn’t look like we carry the shirt you’re looking for. We can order it for you online, if you like.”

Lady: “What? Why don’t you have it?”

Me: “Well, we’re a fairly small store, and our petite department is especially small. We can’t fit everything online in here.”

Lady: “But… it’s floral!

They Got The Drop On You

, , , , , | Right | September 20, 2018

(I am checking out a customer. I hand him a dollar in change and then lightly drop coins into his hand.)

Customer: *gives me a look* “You could have just handed me my change like I handed you the money, instead of just dropping it into my hand.”

(I think to myself… I did hand you the money, but it’s impossible to place a bunch of coins directly into your hand unless you want me to count them out one by one.)

Me: “I’m sorry; I meant no disrespect.”

Customer: “Yeah, you’re sorry, but you still did it, huh?*turns to his friend and my coworker* “Did you just see how she handed me my money? So disrespectful! I can’t believe how rude.”

(The man leaves.)

Coworker: *giggles* “Jeez. I saw the way you handed it to him; it was completely normal, and he just acted like you just kicked his puppy.”

Instruction Dysfunction

, , , , , | Right | September 20, 2018

(Working in ICT, I have to handle tickets from teachers reporting problems with their computers. I receive a ticket mentioning a problem with the sound card. Since this problem can be solved by the end-user, I give the teacher instructions how to do so. A few days later I must be at the location, and I run into the teacher.)

Me: “Hi, [Teacher]. I hope your problem was solved.”

Teacher: “Actually, no. Could you fix it?”

(I go over to her computer and go through the few steps I instructed her with earlier. As a result, everything works again, like it should.)

Teacher: “Wow. Thanks. It’s just so inconvenient when things don’t work.”

Me: “I gave you these instructions in your ticket; didn’t you receive them? “

Teacher: “Oh. I saw your answer, but I just didn’t read all the instructions. I mean, why should I do this? You are the IT guy.”

(And that is why I don’t answer tickets anymore.)

 

 

A Combo Of Dumbos

, , , , , | Right | September 20, 2018

(I am the front of house manager at a small bar. It is after lunch, so I send all the servers home, and it is just me left. A table comes in and orders two combos priced at $9.99. With the way our POS system works, we have to ring everything up separately, but it still totals out to the combo price. I hand the customer her check. She examines it for a moment then calls me over.)

Customer: “Our ticket is wrong; we ordered the two combos.”

Me: “Right, well, with the way our computer works, we have to ring it up separately, but you are still getting your meal for the combo price, which is $9.99.”

Customer: “But this doesn’t say, ‘Combo.'”

Me: “I understand, but it’s still the same price.”

Customer: “No, you are trying to overcharge me for the combo. I want my ticket with what I ordered at the price I want.”

Me: “Ma’am, the combo is $9.99. Your sandwich and fries rang up at $7.99, your drink at $1.99. When you total those up, the price comes to $9.98, so I’m actually saving you a penny on each combo.”

(She still didn’t believe me, so I had to physically write out the price and use basic math to add it up to show her that, in fact, I was saving her a penny and not trying to overcharge her. I think she and her daughter both felt like complete morons because they barely tipped and never came back.)

Page 1/4,46312345...Last
Next »