Customer Service Series

N-Touch Marketing™ — Sun, 03 Sep 2017 01:33:40 +0000

Connecting with Customers Increases Customer Service

The customer relationship begins with the first transaction that takes place with your customer. This can be something as simple as them visiting your website or social media page to visiting your location and completing a purchase.

Converting a one time transactional customer to a loyal customer is key to increasing your business. To do so you must make an emotional connection with these new customers. The question is how do you get there?

Over the next weeks we will share our tips on how you can connect with your customers through special offers, emails and social media. Our goal is to help small business owners connect better with their customers so that they can compete with larger companies on a level playing field. Make sure to check back in as we move through this series.

Now Offering Online Review Management

N-Touch Marketing™ — Wed, 09 Aug 2017 02:33:59 +0000

Now that the internet is in the palm of our hands at all times, it only takes a few taps on a phone to leave a review about a business. Whether positive or negative, each review will have an impact on that business.

Encouraging your customers to leave a review will help those that are looking for your business form an opinion before even stepping in the door. It is important that you know what is being said about on review sites, as well as interacting with your customers.

Our simple process will elicit new reviews from your customers, showcase those reviews to potential customers, and manage any negative reviews so you are not blindsided by them.

Not only will reviews enhance your business on the social networks, the reviews will become engaging content that will increase your SEO by increasing click-throughs and conversions.