tag:blogger.com,1999:blog-5830891Tue, 10 Sep 2024 01:33:27 +0000AvivaWNSWhy do most SOA projects fail?acquisitionsbpo hiringbuying a service businesscaptivescorporate social responsibility programscost of servicingemployee retentioneurope offshore outsourcingmerger and acquisitionoffshore outsourcingoutsourcingrfpservicingservicing rolessourcingOpinions and happenings that matter in the world of services outsourcing <p> <strong>SOUREN SARKAR'S BLOG</strong></p>http://souren.blogspot.com/noreply@blogger.com (Unknown)Blogger13125tag:blogger.com,1999:blog-5830891.post-2858762511760676122Fri, 20 Jan 2012 01:33:00 +00002012-01-19T20:38:29.793-05:00Quality Control Systems for Loan Servicing - The New ParadigmTHE CHANGING LANDSCAPE OF SERVICING QUALITYThe landscape for Loan Servicing Quality Control has changed dramatically in the last few years. Prior to the mortgage crisis quality control was run by in-house quality departments of servicers with a pure a process improvement perspective. In contrast the role of servicing quality control http://souren.blogspot.com/2012/01/quality-control-systems-for-loan_4499.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-441530032847586584Wed, 09 Mar 2011 21:37:00 +00002011-03-09T16:48:24.885-05:00cost of servicingservicingservicing rolesDefinition of Loan Servicing is Changing DramaticallyExcerpt of a recent interview I gave to Mortgage Newslink Magazine - http://www.mortgagebankers.org/tools/FullStory.aspx?ArticleId=20978I think the definition of a servicer is changing dramatically in this day and age. First of all, people are realizing what a servicer does, and it has become a public persona. So we hear a lot about reputation http://souren.blogspot.com/2011/03/definition-of-servicing-is-changing.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-5384628769259602005Tue, 10 Aug 2010 16:59:00 +00002011-03-07T11:27:51.376-05:00outsourcingrfpsourcingTo RFP or Not To RFP That Is The QuestionWhen your house is burning down do you send out an RFP to the all the fire stations requesting data on their staffing levels, quality of equipment, fleet management, capability matrix of firefighter skills, etc. No, you pickup the phone and dial 911 to dispatch fire fighters from your nearest fire station - you need action not perfection. The same analogy http://souren.blogspot.com/2010/08/to-rfp-or-not-to-rfp-that-is-question.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-8215240541107655739Tue, 18 Aug 2009 01:54:00 +00002009-08-18T00:23:53.988-04:00acquisitionsbuying a service businessmerger and acquisitionAcquiring a Services Company - Have You Valued the Human Assets?What is the greatest asset when you acquire a Services company?- Knowledge- Process Expertise- Goodwill- Balance Sheet- Client ListWrong - it is the people. Frequently I see acquirers forget the simple unseen force behind service companies, its management and employees. Jack Welch notes the HR managers have one of the most important http://souren.blogspot.com/2009/08/acquiring-services-company-have-you.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-5149094419755288610Sat, 15 Aug 2009 15:46:00 +00002009-08-17T21:53:18.179-04:00How About an American Call Center Worker calling India or Phillipines for a change?In my line of business providing outsourcing services to Fortune 500 companies in the US, I frequently hear customers stating - "I want all customer facing activities to be delivered from onshore due to customer perception ..."It leads me to think what if the tables were turned and someone tried an experiment of http://souren.blogspot.com/2009/08/how-about-american-or-european-call.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-9124938290338299067Sun, 02 Nov 2008 21:37:00 +00002008-11-02T16:44:05.473-05:00My response to a recently published Equaterra Outsourcing report (see excerpt below) >>>Organizations are looking for a single service provider to go to for software, IT Services and BPO/KPO services. They want to reduce multi-vendor complexity as well as drive down costs by utilizing combined offerings from vendors.For new outsourced service providers to get a chance to do business with clients,http://souren.blogspot.com/2008/11/quoted-from-equaterra-3q08-pulse-report.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-5747952044089329483Tue, 14 Oct 2008 16:03:00 +00002008-10-14T12:07:07.527-04:00Merger or Partnership - Security and Crime Threata. An inevitable part of any merger is the rationalization of the work force. Typically in a merger there is two of each skill set available in the merged companies especially if the merger is one where a competitor firm is being acquired by a more powerful parent. The senior members of the acquired company get unprecedented access to the IPhttp://souren.blogspot.com/2008/10/merger-or-partnership-security-and.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-7183414759113726077Wed, 20 Aug 2008 22:39:00 +00002008-08-20T18:57:02.696-04:00europe offshore outsourcingOffshore Outsourcing Trends in EuropeThis recent article has a good summary on the trends of offshore outsourcing in Europe.Interesting tidbits such as Belgium has the highest outsourcing rate at 81% and France the lowest at 63%! Who could imagine Belgium to lead the outsourcing trend in Europe?!While 70% outsourced to lower costs interestingly only 49% agreed that offshore outsourcing was an http://souren.blogspot.com/2008/08/offshore-outsourcing-trends-in-europe.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-4429592498830357911Thu, 07 Aug 2008 20:08:00 +00002008-08-07T16:44:53.069-04:00Why do most SOA projects fail?Why do most SOA projects fail?This post at ZDNet blogs states 1 out of 5 SOA projects fail. Here are my notes on why I feel this happens:Lack of an Enterprise Integration Office – Without a string EI office through which all development efforts are approved maintaining an organization compliant with an SOA strategy becomes virtually impossible. Developers often circumvent the SOA layer by http://souren.blogspot.com/2008/08/why-do-most-soa-projects-fail-this-post.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-2277752360808965303Thu, 07 Aug 2008 20:05:00 +00002008-08-08T09:07:22.267-04:00Automation vs. Outsourcing - What's the right solution?This article of mine was recently quoted in Mortgage Technology Magazine. Read it here.Any automation project must always be evaluated against all other options and a true comparative ROI should be established. The three possible choices facing an organization are:Full Automation – Preferable when the process being automated has achieved http://souren.blogspot.com/2008/08/automation-vs.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-4576093177216805464Mon, 04 Aug 2008 16:38:00 +00002008-08-04T14:02:41.879-04:00Global financial firms go slow on recruitment - Lehman shuts down Mumbai unitLehman Brothers is reportedly shutting down their 100 person Mumbai unit noted in the above article on Hindustan Times. Merrill Lynch is also reported to be scaling back its India operations significantly.Although the article notes this as a probable cost saving measure I would think that it is equally an effort to focushttp://souren.blogspot.com/2008/08/global-financial-firms-go-slow-on.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-7695164177252413552Wed, 23 Jul 2008 00:54:00 +00002008-07-22T21:36:09.486-04:00bpo hiringcorporate social responsibility programsemployee retentionBPO's Build Talent Pool Through Corporate Social Responsibility ProgramsThis interesting article notes how Philippine BPO firms, faced with a shrinking talent pool of qualified workers to hire from, are using their Corporate Social Responsibility Programs, especially education focused programs, to access a talent pool for future employment.With the rising cost of making "raw" grads employable andhttp://souren.blogspot.com/2008/07/bpos-build-talent-pool-through.htmlnoreply@blogger.com (Unknown)0tag:blogger.com,1999:blog-5830891.post-6112887117018750082Sun, 20 Jul 2008 14:36:00 +00002008-07-21T09:31:08.836-04:00Avivacaptivesoffshore outsourcingWNSOutsourcing the Offshore OperationsThis recent article in BusinessWeek by Steve Hamm points to the growing trend of "Western companies are increasingly getting away from running their own offshoring operations, handing the jobs over to Indian tech-services specialists".The article cites the recent $228 million purchase of Aviva's 5,000 strong operation by WNS (which itself was a spin off of http://souren.blogspot.com/2008/07/outsourcing-offshore-operations-this.htmlnoreply@blogger.com (Unknown)0