Training Programs and Open Public Workshops

Corporate Business Etiquette and Manners

2011-09-18T20:57:00.000-07:00

Etiquette is about being comfortable around people and making them comfortable around you. Many potential businesses and profitable alliances have been lost because of unintentional breach of manners. Etiquette includes Common Courtesy in Business Environments. The corporate world no longer accepts people who don’t care about their behavior.

Our business etiquette workshop addresses the important differences between social and business etiquette. Each is highly beneficial for newly hired employees, summer interns, office support staff, employees with management potential, executives working at client site or offices, "front-line" sales and marketing personnel responsible for profitable sales growth and customer relationship management.

Benefits of Business Etiquette:

Good manners make a positive impression
A positive perception enhances credibility
Knowing you are behaving appropriately helps you feel relaxed and confident so you can focus on business
Being polite shows you are a team player
People do business with you when you make them feel comfortable

The Major Topics of the Workshop:

Ø What is Etiquette and what not

Ø Creating the Positive First Impression

Ø The Effective Handshake

Ø Business Greetings

Ø Business and Social Introductions

Ø Business Card Management

Ø Business Meeting Behaviour – Do’s and Don’ts

Ø Power Dressing

Ø Power Accessories

Ø How do you conduct yourself at Business Breakfast, Lunch & Dinner

Ø Cultural Sensitivity

Ø Office Etiquette

Methodology:

Ø Role Plays

Ø Exercises and Group Discussions

Ø Interactive Multimedia Presentation

Duration: One day

WRITTEN COMMUNICATION SKILLS

2011-09-18T20:52:00.000-07:00

TRAINING WORKSHOP ON WRITTEN COMMUNICATION SKILLS *“Learning to write is learning to think”*
You should always think about the purpose of any type of writing – but especially business writing. You may even end up asking yourself whether a written communication is best. Should you telephone instead? This training will provide you with the set of skills you need to be able to make those decisions.
*Objectives*
Ø To help participants develop writing skills that can be applied to any type of business writing Ø To understand and apply the 7 C’s of Communication in Written Communication
*Major Topics Covered*
Ø Think before you begin Ø The basic rules Ø Preparing & Composing Ø Logical Structuring & Formatting Ø Visual appeal Ø The grammar and punctuations Ø Effective Subject Lines Ø Salutations and Signature	Ø Words to express / impress Ø Appropriate Vocabulary Ø The professional document – 7 C’s Ø Tone and Attitude of the Written word Ø Importance of Editing & Review Ø Email Etiquette Ø Getting Started
*Benefits of the Training*
Written Communication Skills training, will help participants to explore, understand and improve their writing skills. Develop tools that you will need to communicate effectively within the written word – in every area of your business
*Methodology*
Ø Written Communication in every exercise Ø Helping participants to understand and improve with practical written communication examples and exercises
*Duration:* 1 Day - 9:30 am to 5:00 pm with appropriate breaks.

CONFLICT RESOLUTION

2011-09-18T20:48:00.000-07:00

As in personal life, conflict in organizations is a normal thing. It is nothing to be ashamed of or embarrassed about -- in fact, conflict contributes to the health of organizations, workplaces and community. In today’s environment of competing interests and diversity of needs, many leaders need additional skills in order to address conflict constructively.

Conflicts will develop. How we deal with them is what is important. This practical, skills development workshop is designed for leaders to help them better identify and understand conflict, how to resolve it, how to establish a climate of cooperation and to be aware of and recognize cultural differences and needs.

Objective of this workshop is to:

In this workshop, participants have an opportunity to work on skills and techniques that can help them deal more effectively with conflict. How we respond to a conflict or potential conflict can determine whether it is prevented, resolved or allowed to escalate into an all-out dispute.

Ø Help participants identify and understand styles of conflict

Ø Provide techniques for improving conflict resolution and communication skills

Ø Help participants resolve sample conflicts and build a climate of internal cooperation within their organization

Topics Covered:

Introduction to Conflict Resolution
Sources of Conflict and Sample Conflict
Basic Methods of Resolving Conflict
Assertiveness a major tool for Resolving Conflict
Building a Win-Win Relationship
Common Barriers to Win/Win
Mediation Skills
Application of Skills
Action Plan

Duration: 9:30 am – 5:00 pm

Methodology:

Exercises and Test Instrument (Thomas Kilmann’s)
Feedback involving the participants about their style of conflict handling
Visual aids
Group Discussion
Case study
Role-play
Simulative individual and group exercises

HIGH IMPACT BUSINESS PRESENTATION SKILLS

2011-09-18T20:42:00.000-07:00

" Live Video Recording and Feedback after each Presentation" The one skill that makes a person stand out, succeed and create change is his mastery on Presentation. The person’s ability to transfer information and knowledge with clarity, to persuade effectively and to inspire with wit and eloquence is a sure-fire way of evolving from an executive to a world-class leader. An intensive workshop where you learn to be a clear, concise and a compelling speaker. Learning and implementing the formula of 4 P’s Planning, Preparing, Practicing and Presenting you deliver your presentation with confidence. Workshop to develop your Skills of Communicating via Presentation to deliver your message most effectively to your audience.
Objectives of this Workshop · To Overcome the Jitters of Business Presentations · Develop Poise and Confidence of presenting ideas Clearly and Effectively · Learn to deliver the Presentation with Impact · Understand the overall Art and Science of Business Presentation · Enhance Presentation through Power Point
Major Topics Covered
· Managing Nervousness & Anxiety · Developing Confidence · Audience Analysis · The 4 P’s · The Presentation Structure · Platform Manners · Managing Body Language · How to Start & Conclude your presentation	· Handling Questions & Answers · Enhance Voice Projection · How do you keep your presentation Live · The Delivery Rules and Styles Handling Audience · Tips on designing and preparing PPT · Handling Audio-Visuals & Microphone · Making Power Point Presentation
Benefits of the Training · You will develop poise and confidence and become a star speaker and presenter. · See and Review the Video Recording of your Presentation. · A critical analysis of your presentation style and ability. · A series of steps you can take to improve your presentations. · A guide on how to maximize your performance.
Methodology · Video Recording and Replay of the Participants Presentation · Feedback to each Participants and tips to improve · Power Point Presentation along with Video Clips · Sharing and Videos of Speeches and Presentations of Hall Mark Speakers
Duration: 1 – 2 Days

Achieving Excellence in Communication Skills @ Work

2011-09-18T20:37:00.000-07:00

Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. Communication skills are an essential element every employee and manager must have as part of their standard tool set. In this course, through self-assessments, role-playing activities and interaction, you gain practical experience initiating and responding to various forms of communication. You learn to handle situations based on a flexible, genuine and self-confident approach. You also gain the skills to collaborate with others and hone your communications toolkit.

Session 1	Topic	Description	Methodology	Benefits
	Ice-Breaking	· Understanding of the LG & LKK mode · The 3 E’s	Interactive	Getting Connected Building Rapport
	Learning Objective	· The Ho-Hum · Expressing oneself, Sharing of thoughts & views about self and others	Participant make a Presentation	Building Confidence
	Miscommunication	· Concept of Miscommunication · How it occurs · How Miscommunication leads to Misunderstanding, Misinterpretation and leads to Disasters · Distortion, Perception, Emotions · What is “No Communication”	Examples Interaction Role Play	Importance of Communication
	Elements of Communication	· Speaking, Listening, Observing, Reading, and Writing	Interactive Group Discussion	Identifying ones strengths and weaknesses, how do you see yourself
Session 2	Styles of Communication	· Identify your preferred style of communicating · Strengths and blind spots of each style · Become sensitive to other people's styles · Adapting your own approach to close communication gaps · Being flexible without compromising your identity	Test Instrument Interactive	Enhance your message and effectiveness in results
Session 2	Medium/Channel of Communication	· Explain the effective use of office communication tools such as the telephone and email · Communication across Verticals	Examples	Clarity of Communication Systems in Organization
Session 3	Speaking & Expressing	· The 3 V’s · What we say & How we say · The 7 C’s · Affirmations · Objective of Communication · The Content Structuring Skill · The Message Delivery Skill · Barriers in the Spoken Word	Interactive Role Play Case Study	Express with Tact, Diplomacy, Poise, and Finesse
Session 3	Body Language	· Appear more approachable and confident · Using the Power of your Eye Contact · The Winning Smile · The Powerful Posture & Gestures	Demonstration Role Play Interaction	Using Body Language to advantage

Session 4	Listening & Observing	· The most neglected Skill · Stop-Think-Act · Why we don’t listen · Type of Listening · Active Listening · The Clarifying Skill · Barriers in Listening	Interactive Role Play Case Study	Improve Understanding and relationship
Session 4	Feedback	· Giving & Receiving · Questioning & Clarifying Skill · Delivering performance feedback	Case Study Role Play Interaction
Session 5	Dealing with Difficult People / Situation	· Understanding different Personality styles and their motives	Interaction	Interpersonal Relationship & Manage People
	Positive Mirroring	· Elimination negative phrases · Changing the tone of what you say	Exercises Examples	Develop a Positive Language
	Conflict Resolution & Negotiation	· Why conflicts happen · Different Styles of Conflicts Resolution · How to get a Win – Win Deal	Demonstration Test Instrument	Stress-free Communication
Session 6	Assertiveness	· Don’t say “Yes” when you want to say “No” · Understanding what is Passive, Aggressive, Assertiveness	Test Instrument Role Play	Stress-free Communication
	Anger Management	· Taking responsibility for your emotions · Overcoming personal challenges · Expressing your anger constructively · Minimizing defensive reactions in others	Examples Demonstration Role Play Videos	Calm, composed and Relaxed
	Transaction Analysis	· Types of Transactions · Ego States	Interactive	Games People Play
Session 7	Written Communication	· Symantec, Style and Tone · Redundancies · Email Essentials · Email Etiquette · Writing a Report	Writing Exercises Examples	Proficiency in Writing
Session 8	Reading	· How to concentrate · Improve reading speed · Reading between the Lines	Demonstration Exercises	Increase Speed
Session 8	Cross Cultural	· Developing greater sensitivity to cultural differences · Avoiding potential cross-cultural pitfalls	Examples Interaction	Cultural Balance

Note: Eight Session approx of 3 to 3.5 Hours duration or Ten Sessions of approx of 2 to 2.5 Hours

Assignment at the end of Each Session

Participant Will Learn How To

· Achieve results in your communications with others

· Build collaborative relationships that emphasize trust and respect

· Communicate effectively using simple, concise and direct language

· Enhance your active listening skills to anticipate and avoid common misunderstandings

· Foster cross-cultural understanding in your workplace

· Eliminate the roadblocks that undermine your ability to communicate effectively

Who Should Attend: All those who want to strengthen their communication and collaboration skills.

Assertiveness Skills

2011-09-18T20:29:00.000-07:00

Being Responsible and dealing with the Communication Stress

INTRODUCTION
Often we are unassertive merely because we think that it is wrong to be assertive. Developing Assertiveness Skills means more than just learning to talk differently. Being Assertive requires Thinking assertively, Feeling Confident and Behaving Positively. It means creating success and making things happen in your life. Assertive people are effective, vital and valued by others.

Aggressive and Passive behaviour generates negative feelings within us and we end up feeling guilty, exploited, depressed, anxious and frustrated.

This Training Program will help you remove feeling of guilt and inferiority and will give your self-esteem and motivation a boost so that you can tackle life’s situations and conversations in a confident and a relaxed manner.

OBJECTIVES

To create an awareness of our behaviour.
To cope with unfair criticism and exploitation.
To express feelings effectively.
To Think Assertively, Feel Confident and Behave Positively.
To reduce Communication Stress.
Improving Self-Esteem.

TOPICS

Assertiveness self-assessment
Understanding the assertive, aggressive and passive behaviours in yourself and others
Learn to recognize assertive behaviour and its positive results in the Sales Call
Motivating one self on and before each sales call:
Developing assertive body language
Developing assertive language
Developing confidence and self-esteem
Developing an assertive vocal image
Giving and receiving feedback, criticism and praise positively
Understanding and asserting your rights
Challenging and changing internal dialogue (using NLP techniques)
Recognizing your 'self-talk'
Affirmation Therapy
Building the Circle of Confidence
Simple Assertiveness techniques and Behavioural exercises
Learning to Relax and Managing Stress by Relaxation exercise

METHODOLOGY

Case Studies
Role Plays
Paper Pencil Exercise
Assertiveness Skills building games
Behavioural Exercise to be practiced during and after the training

In-House Training Program on Effective Business Communication Skills

2010-10-14T18:40:00.001-07:00

In-House Training Program on

Effective Business Communication Skills

Communicating with Confidence for Commitment and Listening to Understand

Communicating Effectively in Business is perhaps the most basic critical skill for an individual’s successes in the organization as well as personal life. The biggest factors in Communication are Misunderstanding, Miscommunication, Reactions, Perceptions, Generalization, Assumptions and Distortions which can have disastrous consequences in Business and people.

Imagine the cost involved when ideas in organization don’t get across colleagues, superiors and subordinates? Or simply people do not understand the expectations from other individuals and teams?

Effective Communication in Business is not just about speaking well. It is what you speak and how you speak that needs to be worked on. It is also about what you don’t speak, since your Body Language speaks louder than your words.

Well, Effective Business Communication is all about connecting with people, its about understanding and being understood. The strongest influence on the outcome of all communications is the ability to Listen effectively.

Objectives of the Workshop

Ø To Communicate with Confidence and Commitment

Ø To overcome Misunderstanding and Dysfunctional Communication

Ø To overcome Communication Barriers

Ø To Listen and Respond with purpose

Ø To express thoughts and feelings openly, directly, clearly and effectively

Major Topics of the Workshop

Ø Communicating using the 3E’s

Ø Dynamics of Communication Process

Ø Elements of Communication – the 3V’s

Ø The major Barriers

Ø Building Gateways to Communication

Ø Listening - the most neglected in communication

Ø Giving and Receiving Feedback

Ø The Power of Non-Verbal Communication

Ø Styles of Communication

Ø Communicating Assertively

Ø Conflict Resolution Strategies

Ø Communicating with difficult person

Training Methodology

Ice-breakers, Energizers, Case Study, Parables, Paradox, communication exercises and games, personal feedback on the communication style and improvements required.

Duration

2 days 9:30am to 5pm

Faculty

Shabbar Suterwala

A Corporate Soft Skills Trainer, Coach and NLP Practitioner

Contact: Shabbar Suterwala’s Leaders Workshop

Email: ShabbarSuterwala@hotmail.com , Mb: +91-989 222 5864

www.shabbarsuterwala.com

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email: shabbarsuterwala@hotmail.com,
Mb: +91-989 222 5864
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YahooGroups: http://finance.groups.yahoo.com/group/LeadersWorkshop/
Blog: http://leaders-workshop.blogspot.com/
Website: http://shabbarsuterwala.com
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MDP - Management Development Program

2009-07-23T20:58:00.000-07:00

Winning at Workplace

2009-04-09T07:11:00.000-07:00

Contact: Shabbar Suterwala
Ph: +91-989 222 5864
Email: shabbarsuterwala@hotmail.com