Ops + Fulfillment

Technology for Training Contact Center Agents

Wed, 08 Oct 2008 13:04:00 EDT

Looking for a more efficient way to train your contact center agents? You might consider workforce management software.

Supply Chain Concerns: Greenness, Security, Technology

Wed, 08 Oct 2008 09:54:00 EDT

A recent survey of 1,644 supply chain executives conducted by Capgemini -- in cooperation with the Georgia Institute of Technology, Oracle and DHL -- shows that while 98% see green initiatives as essential for future business success, most are unwilling to invest additional funds in the greening of their supply chains.

Consider the Customer Before Warehouse Cutbacks

Tue, 07 Oct 2008 17:54:00 EDT

Given the recent chaos on Wall Street, now is a good time to be concerned about the financial health of your organization. And if there is any one place where you should be looking to find efficiencies and cost savings, it’s in the supply chain.

DHL Expands Parcel Plus Service

Wed, 01 Oct 2008 11:07:00 EDT

DHL Global Mail has expanded its Smartmail Parcel Plus service to include packages weighing up to 10 lbs. Previously the service, which covers the continental U.S. as well as Alaska, Hawaii, Puerto Rico and APO/FPO addresses, was limited to packages weighing up to 1 lb.

Home Agent Trend Key to Reducing Attrition

Wed, 01 Oct 2008 09:37:00 EDT

Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% -- but for some unfortunate centers it may be as high as 90%-100%.