End-to-End IT Systems | Services | Solutions Provider

Join Infogain at NRF 2012

noreply@blogger.com (Infogain) — Fri, 06 Jan 2012 11:11:00 +0000

National Retail Federation’s Annual Big Show: NRF 2012

Jacob K. Javits Convention Center, New York, NY – Jan 15-18, 2012

Join Infogain at NRF 2012 – the National Retail Federation’s annual convention and expo. This 101st annual event promises a plethora of opportunities for retailers to learn from industry heavyweights, to see state-of-the-art retail technology in action, and to network with thousands of industry professionals from around the world.

As an Oracle Gold sponsor, Infogain has partnered with Oracle Retail to make this year’s experience the best ever. In addition to the core NRF activities, retailers can network and meet Infogain and Oracle executives at a number of venues during the event.

To schedule a meeting at the conference, please contact us at (512) 237-7746 or by email, retailservices@infogain.com. If you cannot make it to the event but would like to meet or talk by phone, please contact us anytime.

Account Mining: Benefits

noreply@blogger.com (Infogain) — Wed, 07 Dec 2011 06:11:00 +0000

Account Mining, if executed well, can help us ‘Get more opportunities with less effort’.  It is a continuous ongoing exercise as the customer’s business priority is subject to change every quarter. Some of the benefits of the Account Mining exercise are:


-
Helps us to differentiate ‘Decision maker, Influencer and Executor’ within the client organization
-
Helps us to identify Pro, Neutral and Not Favorable executives within the client organization and subsequent actions to be taken to convert Neutral to Po and Not Favorable to either Neutral or Pro
-
Facilitates identification of new verticals and geographies to enable services extension
-
If working with a software product company (client), Account Mining helps to identify the opportunities in product development (vis‐à‐vis identifying services like new product engineering, sustaining of existing products, release engineering, quality engineering), business solutions, business integration and professional services.

-
Helps us to continuously monitor the customer business, market conditions, vertical expansion, geographical expansion, culture, political impact, business leaders’ approaches, needs, requirements and competitors’ business, their technological practice and business support; etc
-
Provides the opportunity to identify  the pain areas and provide constructive suggestions to the client
-
Helps us to identify/analyze the value additions provided to the client

Project Management – Doing the basics right

noreply@blogger.com (Infogain) — Fri, 18 Nov 2011 06:02:00 +0000

Project Management is an umbrella term for effectively handling project resources and applying the best practices learned over he period of time. Doing the basics right is the mantra. Management is just not about planning, it is more about executing the planned Plan. Let us revisit the key facets of IT project management here ‐

1.Project starts with a contract or charter with the client. If possible, managers should have visibility into the contract, so that they can better plan out the downstream activities. T&M and Fixed Bid are two common flavors of contract, both have different client expectations and suppliers involvement.

2.Project’s nature should be taken into account to formulate the implementation strategy. If required, implementation processes should be tailored as per the project’s needs, to deliver in the most efficient way.

3.Project execution strategy could be sequential or iterative, which has to be decided during the initiation phase. Project’s nature, scope and team’s capabilities are the factors which could influence the decision. The most prevalent methodologies are Waterfall and Agile.

4.Knowing the historical information of the past similar projects provides a great deal of insight into the various aspects of prject including estimations, risks, and team composition.

5.Managers should take appropriate inputs from the teams regarding the things she / he is planning. Though manager is solely accountable for planning, taking valuable inputs from the team and involving them with some planning activities makes the team more responsible and commtted. This also helps in building the team bonhomie.

6.The triple constraints (time, cost, quality) have a major impact on the project’s success. Out of the three components, quality of work is of paramount importance as cost and time constraints can be negotiated but quality is compromised very rarey. In a way, management is about delivering the quality at a particular cost and time. To ensure quality deliveries proactive measures should be taken, like Defect Prevention activities, Reviews and Trainings.

7.Scope creep has to be regularly monitored and controlled. Change Requests related to scope have to be evaluated for their impact on the other project constraints and should be communicted to all the concerned stakeholders. Most of the projects go hay wire because of scope creep and unaccounted change requests.

8.Risk Management is an iterative process and should be done regularly. Managers should be discussing risks in every team meeting and get latest inputs from the team.

Minimizing costs / Maximizing returns while Going Mobile in Retail Environment

noreply@blogger.com (Infogain) — Tue, 01 Nov 2011 10:10:00 +0000

Customer expectations for the shopping experience have grown tremendously in the past decade with the proliferation of internet-based retailing and the empowerment of the consumer to comparison shop using ever richer detail and instantaneous information. The more recent onset of mobile phone-based retail integration has served to raise these expectations even higher, with consumers demanding fast and superior service from anywhere and at any time. This consumer mind-set extends itself full circle back onto the shop floor as well, with customers expecting to find what they need and get information on products immediately, and to be able to complete the transaction quickly and securely.Mobile technologies have the potential to make a consummate impact on the landscape of retailing. In the U.S. and the U.K., major retailers are investing in mobile solutions both as an alternative channel for consumer access as well as to streamline store operations. In developing countries, the ubiquity of mobile phones as compared to Internet connections makes it the clear choice for retailerslooking to enhance sales through digital channels. Gartner, in its recent retail predictions report, identifies that the mobile channel will exceed direct sales capacity of other offline channels, such as catalog and call center sales, within just two to three years. They also cite that mobile technologies will drive significant
sales indirectly and may have an even greater impact than e-commerce by the year 2013. With this is mind, Gartner recommends a multi-channel mobility strategy for retailers.

Infogain's new Transformational Customer Support service enables simplified, low-risk transition to Cloud-based Customer Support

noreply@blogger.com (Infogain) — Tue, 18 Oct 2011 05:34:00 +0000

LOS GATOS, Calif.- September 13, 2011, Infogain Corporation, a leading technology solution provider specializing in business solutions and services for Retail, High Tech and Insurance industries, today announced the newest addition to its line of services, Transformational Customer Support service. The new service creates a multichannel, community-based knowledge-enabled solution that leverages the benefits of and innovations available in cloud-based contact center offerings.Read More..

The Traditional Approach: Project Management

noreply@blogger.com (Infogain) — Tue, 11 Oct 2011 06:57:00 +0000

While project management skills are obviously important for project managers, interestingly the methods and tools that project managers’ use can be helpful for everyone. Project management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. Any task that requires some preparation to achieve a successful outcome will probably be done better by using a few project maagement methods somewhere in the process. Project management includes developing a project plan, which includes defining and confirming the project goals and objectives, identifying tasks and how goals will be achieved, quantifying the resources needed, and determining budgets and timelines for completion. Projects can be various shapes and sizes, from the small and straightforward to extremely large and highly complex. So project Planning might also include specifying milestones or deliverables to be produced, and timelines for achieving the objectives and milestones. In organizations and businesses, project management can be concerned with anything, particularly introducing or changing things, in any area or function, for example:

•
People, staffing and management
•
Products and services
•
Materials, manufacturing and production
•
It and communications
•
Plant, vehicles, equipment
•
Storage, distribution, logistics
•
Buildings and premise
In software development, this approach is often known as the waterfall model i.e., one series of tasks after another in linear sequence. This becomes especially true as software development is often the realization of a new or novel product. In projects where requirements have not been finalized and can change, requirements management is used to develop an accurate and complete definition of the behavior of software that can serve as te basis for software development. While the terms may differ from industry to industry, the actual stages typically follow common steps to problem solving—"defining the problem, weighing options, choosing a path, implementation and evaluation."

SharePoint and its use in Project Management - By Avinash

noreply@blogger.com (Infogain) — Fri, 07 Oct 2011 09:05:00 +0000

What is SharePoint?

Microsoft SharePoint
is a software platform and a family of software products developed by Microsoft
for collaboration, file sharing and web publishing.

SharePoint's multi-purpose platform allows for managing and provisioning
of intranet portals, extranets and websites, document management and file management, collaboration spaces, social networking
tools, enterprise search, business
intelligence
tooling, process/information integration, and third-party developed solutions.
SharePoint can also be used as a web application development platform

SharePoint
is capable of supporting multiple organizations on a single 'server farm'.
Microsoft provides SharePoint Foundation at no cost but sells premium editions
with additional functionality, and also provides SharePoint as a cloud computing solution as part of Microsoft's Business Productivity Online Standard
Suite (BPOS) and Office 365. The product is also sold as a cloud
solution by local third-party vendors. SharePoint provides various methods for
customization and configuration of web areas, all of which have granular
governance configurations. Beyond basic page-editing, file-storing and custom
design ('branding') abilities, one of the more prevalent forms of configuration
is the ability to install third-party customizations called 'web parts' (i.e.
portlets/widgets/gadgets).

Microsoft SharePoint 2010 makes it easier for people to work
together. Using SharePoint 2010, your people can set up Web sites to share
information with others, manage documents from start to finish, and publish
reports to help everyone make better decisions.

Microsoft SharePoint Conference 2011 (SPC11)

noreply@blogger.com (Infogain) — Tue, 27 Sep 2011 10:15:00 +0000

About the event
Microsoft SharePoint Conference 2011 is the premier worldwide conference dedicated to SharePoint and related technologies. At SharePoint Conference 2011 (SPC11) you will learn more about Microsoft SharePoint 2010, the business collaboration platform for the enterprise. Learn how to apply the latest best practices for building and deploying solutions on the platform and find out how customers and partners are embracing cloud-based services to create value for their organizations.

Join Infogain at Microsoft SharePoint Conference 2011 (SPC11)
Infogain welcomes the opportunity to talk with you during Microsoft SharePoint Conference 2011. Leaders from Infogain's Collaboration Practice will attend the conference, along with leading organizations wishing to learn best practices for integrating and managing a SharePoint environment to unlock the full potential of collaboration and teamwork.
Visit the Infogain booth #140 at the SPC11 event and learn more about Infogain's simple, cost-effective, best practice approach to SharePoint solution design and deployment.

Request a Meeting with Infogain's SharePoint Practice during the event.

Event Details
Infogain Booth #140
Anaheim Convention Center
800 West Katella Avenue
Anaheim, CA 92802-3496
United States

Register today to reserve your spot for the event: Register Now

Benefits of Upgrading to SharePoint 2010 with Service Pack 1

noreply@blogger.com (Infogain) — Thu, 08 Sep 2011 06:58:00 +0000

SharePoint 2010 offers a number of upgrade benefits for business users, IT managers and developers. Now, with the release of SP1 and the latest Cumulative Update (CU), the platform incorporates support for the Google Chrome browser when using Office Web Apps, support for SQL Server 2011, and an increase in the content database size limitations. Microsoft recommends a combined update of SP1 with the June CU in order to bring your platform up to the latest release level, as SP1 itself resets the baseline for your SharePoint environment while the June CU builds upon SP1 with additional fixes and capabilities.

For more information on SP1, the June CU and the recommended approach for upgrading, please visit the Microsoft Office Sustained Engineering and Release Team's official Blog.

Join Infogain at Dreamforce '11

noreply@blogger.com (Infogain) — Tue, 23 Aug 2011 10:32:00 +0000

Learn how to modernize and optimize your contact center with our Transformational Customer Support services

About the event
Dreamforce ’11 brings together all the leaders in cloud computing to collaborate, connect, and inspire new ideas for innovating in cloud.

Leaders from Infogain's Customer Support Practice team will attend the conference along with leading organizations wishing to learn best practices for leveraging the next generation of cloud computing to truly embrace the power of the social enterprise.

Visit the Infogain kiosk at the Dreamforce event and experience Infogain's approach to cloud-based, knowledge-enabled and socially-connected Transformational Customer Support services.

Request a Meeting with Infogain's Customer Support Practice Team during the event.

Event Details
Infogain Kiosk #9
Moscone Center San Francisco Airport

The Evolution to Next Generation Customer Support

noreply@blogger.com (Infogain) — Wed, 17 Aug 2011 05:35:00 +0000

CRM, or better still, XRM—which refers to the general realm of Relationship Management with any number of different constituent categories including customers, partners, internal workforce, extended workforce (e.g. agents, representatives), and so on—is a field that has seen dramatic innovation in the past decade. Traditional entrenched CRM packaged applications focused on gathering customer data inside the company and enabling stronger decision-making based on that data. Over time, self-service portals, knowledge management and analytics served to increase the effectiveness of these CRM solutions. However, with the latest XRM technologies that are founded on an adaptive, agile, cloud-based platform, businesses have the opportunity to truly modernize the way they reach and interact with customers to deliver a superior experience that builds loyalty while at the same time reduces infrastructure and operational costs.

With the plethora of opportunities to modernize and advance your capabilities, come a number of critical decisions to make vis-à-vis:

· which functional areas to prioritize

· integration with on-premise CRM apps,

· the design, architecture, and integration roadmap

· how to manage data migration

· the best fit products and services

Another primary concern is how to support the overall solution after transition to the cloud to ensure it grows, scales and changes in response to the ever-changing business environment to which it is connected.Read more...

Transform Your Customer Support Operations

noreply@blogger.com (Infogain) — Fri, 05 Aug 2011 07:04:00 +0000

Leverage Infogain’s 3-pronged Transformational Customer Support to modernize your contact center and deliver a better customer experience at reduced costs

Are you considering making some changes to your customer support processes? Are you able to reach, engage and interact with your customers using the channels and social tools they are comfortable with? Have you established a community-based portal wherein your customers can share information and help each other while you monitor, learn and innovate? Does your contact center platform adapt and scale seamlessly to meet your needs without excessive maintenance and support from your IT department?

Our unique 3-pronged approach incorporates the latest capabilities to help you modernize and optimize your contact center to improve your customer experience, increase agent productivity, reduce call volumes and lower operational costs. Infogain’s Transformational Customer Support methodology is:

Cloud-based. Using our Transition Blueprint and Toolkit will ensure the fast and smooth transition of your customer support operations to the cloud and provide you with a fully-integrated solution from the leading providers Salesforce.com or Oracle CRM on Demand.

Knowledge-enabled. By leveraging the latest CRM knowledge management technologies your solution moves beyond data clutter straight to searchable, intelligent information that helps your agents at a call-level and helps your business make better decisions faster.

Socially-Connected. Incorporating social technologies directly into your overall customer support operations provides self-help, peer-to-peer community in a controlled and monitored environment.

This holistic approach enables you to create a multichannel, community-based, knowledge-enabled customer support solution that integrates with your existing application infrastructure and conforms to its security and governance models.

Global Retailer Sees Immediate ROI with Mobile Point of Service (POS)

noreply@blogger.com (Infogain) — Wed, 27 Jul 2011 05:34:00 +0000

A global retailer of consumer products, including toys, home décor,books, magazines, interactive games, and much more. As part of the objective to use technology to delight their customers, they implemented a mobile point-of-service (POS) solution to help reduce checkout lines and increase POS capacity during the busy holiday season. Sales associates were able to interact and transact with customers from anywhere on the store floor, and the results were immediate and impressive.
Seamless integration with their existing POS was the key to this quick success.

SharePoint 2010 Service Pack 1 Has Released

noreply@blogger.com (Infogain) — Wed, 20 Jul 2011 12:02:00 +0000

Now there are even more reasons to upgrade to Microsoft SharePoint Server 2010

With the June 28^th release of SP1 and the June Cumulative Update (CU), Microsoft has delivered enhancements that make the platform even stronger for enterprise customers. Some highlights of the releases include support for the Google Chrome browser when using Office Web Apps, support for SQL Server 2011, and an increase in the content database size limitations. Microsoft recommends a combined update of SP1 with the June CU in order to bring your platform up to the latest release level, as SP1 itself resets the baseline for your SharePoint environment while the June CU builds upon SP1 with additional fixes and capabilities.

For more information on SP1, the June CU and the recommended approach for upgrading, please visit the Microsoft Office Sustained Engineering and Release Team’s official Blog.

Your Customer Support Partner

noreply@blogger.com (Infogain) — Thu, 14 Jul 2011 06:58:00 +0000

Infogain’s established partnerships with Cloud Services customer support providers such as Salesforce.com will help ensure your smooth transition to a new environment as we liaison with the partner and incorporate a full suite of testing services before going live with the migration.

We will work with you to ensure the target customer support cloud environment supports your scalability, performance, security and governance requirements and that you are comfortable with the new infrastructure.

Infogain partners with customer support organizations at clients in the High Tech, Manufacturing and other industries, managing the application environment for customer support processes including x, y, and z. Our long-term relationships and expanding roles with our clients are the natural results of our high quality, innovative and reliable service delivery and seasoned, senior-level involvement.

Contact Us to learn more about how Infogain can help ensure your smooth transition of your customer support applications to the Cloud today.

Going Mobile in the Retail Environment

noreply@blogger.com (Infogain) — Thu, 30 Jun 2011 08:07:00 +0000

Considerations for selecting a mobile POS solution

Retailers considering the investment in mobile point of service (POS) solutions should evaluate a number of considerations as part of their up-front planning and assessment process in order to ensure the best fit solution and optimal success of their projects. As with any IT-oriented project, both total cost of ownership and expected return on investment should guide the decision-making process. Beyond these, primary considerations include seamless integration with existing retail
systems, utilization of standard business processes, adherence to payment industry security standards, and implementation and maintenance of the solution inclusive of mobile POS hardware devices. A solution that incorporates each of these items will deliver the best return for retailers’ mobile point of service investments.

Disney Sees 2.5% Increase In Comp Sales with New Oracle POS

noreply@blogger.com (Infogain) — Tue, 28 Jun 2011 06:43:00 +0000

After taking back ownership of its Disney Store brand, Disney has revamped the
in-store technology to create an experience that is designed to be
"the best 30 minutes of a child's day," said Paul Gainer, VP and General Manager, North America for Disney Stores Worldwide, during a tour of the newly opened 20,000 square foot Times Square store in New York. From 2004 until 2008 Disney had a licensing agreement with The Children's Place to market and sell the Disney brand in North American stores.

In November 2010 Disney completed the rollout of Oracle Retail POS into its global network of 330 stores worldwide. The Oracle PartnerNetwork (OPN) and SkillNet (partner and systems integration company) helped to complete the rollout into approximately 200 U.S. stores, more than 40 stores in Japan, and approximately 100 in Spain, Portugal, Italy and the UK.

The technology enhancements are improving the parent's experience as well as the child's. A point of sale upgrade from Oracle Retail is helping customers get through checkout quicker and more efficiently. Additionally mobile POS, implemented with Oracle and partner InfoGain, is allowing customers to complete their transactions at different locations throughout the store; children and their families can continue enjoying their in-store activities while the purchase is taking place. Read More...

Speaking in a broad sense:general flavors to choose from when it comes to Big Data solutions

noreply@blogger.com (Infogain) — Thu, 23 Jun 2011 06:07:00 +0000

Custom build BigData frameworks like Teradata and VLDB implementations from Oracle that are proprietary frameworks designed to deal with large datasets. These frameworks are still very relational in orientation and are not designed to work with unstructured data sets.
Data Warehouse Appliances like Oracle’s Exadata. This introduces the concept of DW-in-a-box where the entire framework needed for a typical DW implementation (the Hardware, Software Framework in terms of data store and Advanced Analytical tools) are all vertically integrated and provided by the same vendor as a packaged solution.
Open Source NoSQL-oriented Big Data Frameworks such as Hadoop and Cassandra. These frameworks implement advanced analytical and mining algorithms such as Map/Reduce and are designed to be installed on commodity hardware for an MPP architecture with huge Master/Slave clusters. They are very good at dealing with vast amounts of unstructured, text-oriented information.
Commercial Big Data Frameworks like AsterData and GreenPlum, which follow the same paradigm of MPP infrastructures but have implemented their own add-ons such as SQL-MR and other optimizations for faster analytics.

Infogain a Gold Sponsor of Oracle Retail CrossTalk 2011

noreply@blogger.com (Infogain) — Wed, 15 Jun 2011 10:12:00 +0000

Infogain is excited to announce its Gold Sponsorship of Oracle’s premier retail event, CrossTalk 2011, an exclusive gathering of retail executives from some of the most innovative retailers in the world.

Jun 15, 2011 – Infogain is excited to announce its Gold Sponsorship of Oracle’s premier retail event CrossTalk 2011, an exclusive gathering of retail executives from some of the most innovative retailers in the world. CrossTalk provides an excellent opportunity for networking and sharing insights and best practices among retail leaders across merchandising, planning, business information and IT.Read more..

Jim Eagleton’s Sharepoint Webinar Presentation

noreply@blogger.com (Infogain) — Mon, 13 Jun 2011 06:04:00 +0000

Jim Eagleton’s webinar presentation on ensuring a fast and smooth migration to SharePoint 2010.

Before you attempt an upgrade, perform the following steps:
● Run the pre‐upgrade checker
■ Stsadm command shipped with MOSS 2007 SP2
■ Provides inventory of farm
■ Checks for pre‐requisites and known issues
■ Makes no changes
● Identify all customizations in your environment
● Optional: Restructure your content or farms
● Test your upgrade process on a virtual or physical test farm
■ Address any issues that you find

To listen to the recorded webinar, click https://www3.gotomeeting.com/register/817246782 . This link will also be posted in the events section of our website.

Kiddicare's Mobile Technology makes £200k in first 8 weeks

noreply@blogger.com (Infogain) — Wed, 01 Jun 2011 10:27:00 +0000

Kiddicare Celebrates the Success of its iPhone app and Mobile website

Kiddicare, the UK's number one independent baby and nursery product retailer, is proud to reveal it has achieved £200,000 combined sales, following the launch of their fully transactional iPhone app and mobile website, just eight weeks ago.

The launch of Kiddicare's mobile interface in November has made shopping on-the-go a reality for busy parents. The site has already generated in excess of £150,000 worth of additional orders. Between 2% and 5% of daily sales on kiddicare.com are starting to come from mobile devices. However, Kiddicare expect this figure to increase to 20% within 12 months.

Released in parallel to the mobile web service, Kiddicare's free 'Scan and Save' iPhone app has been downloaded by nearly 19,000 'i-savvy' parents. The fully transactional app, designed and integrated by retail mobility technology experts, Infogain, allows shoppers to scan high street products, compare prices with that of Kiddicare, who won't be beaten on price, and place orders through the award winning website.

The Kiddicare.com app, which launched on 19th November 2010, has generated £51,000 worth of direct sales from 675 orders including everything from £400 travel systems to £2 safety plugs. read more

Ensure a Fast and Smooth Migration to SharePoint 2010

noreply@blogger.com (Infogain) — Wed, 25 May 2011 06:50:00 +0000

Join us for a webinar on Migration to SharePoint 2010

Register Now

Wednesday, June 8th 10:00 AM – 11:00 AM PST

Microsoft SharePoint Server 2010 brings together strong team collaboration capabilities with social networking, simplified content management and faster, more effective enterprise search. Its business intelligence along with more scalable services architecture and easier management tools make it a platform of choice for both business and IT.

Join us on June 8th as Infogain hosts a FREE webinar to learn how to ensure a fast and smooth migration to SharePoint 2010 and deliver the value-added functionality to make your existing collaboration environment more enterprise-ready and effective.

During the webinar, you will learn:

The primary reasons to upgrade
How and when to prepare for the upgrade
The various migration options along with the pros and cons associate with each
How to determine which SharePoint migration methodology is optimal for your environment
The infrastructure and software prerequisites for the upgrade
How to identify, evaluate and plan the upgrade of customizations
How to evaluate upgrade issues and find proper resolutions

Presenters:

Jim Eagleton, Sr. Director and Practice Lead for SharePoint / Collaboration, Infogain.
Jim has led several SharePoint implementations and has more than 20 years of experience in the IT consulting industry.
Sushank Gupta, SharePoint Consultant, Infogain.
Sushank is an experienced SharePoint professional and has executed many SharePoint projects.

After registering, you will receive a confirmation email containing information about joining the webinar.

System Requirements:

PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.4.11 (Tiger®) or newer

Achieve True Business Agility

noreply@blogger.com (Infogain) — Mon, 23 May 2011 06:44:00 +0000

SOA for Master Data Management

The coupling of a Master Data Management solution with a Service Oriented Architecture at its foundation is a powerful combination that provides a single, accurate, 360-degree view of the business in the most flexible and integrated manner—ensuring both the ongoing precision of your critical data as well as its seamless availability to all of your strategic business applications across the distributed IT environment.

Is your organization experiencing the following SharePoint challenges?

noreply@blogger.com (Infogain) — Fri, 20 May 2011 07:25:00 +0000

Unsustainable site collections that are not evolving with your company growth or reorganization
Inadequate capacity model for content life cycle management
Lack of a comprehensive disaster recovery plan to support business continuity
Unstable environment to manage, maintain and support technology

Infogain specializes in business process, architecture design, end-to-end project implementation, and managed services. Established in 1990 and having over 1000 professionals internationally, we have served approximately 300 clients, including over 50 Fortune 500 companies. Our SharePoint solutions encompass a full spectrum of offerings that drive improvement to the bottom line, including validation and planning; architecture and design; developer and user training; implementation, adoption and change management; SLA/availability planning; and service governance/PMO.

Andrew Gillam Joins Infogain's Retail Team as Sr Director for Global Retail Delivery

noreply@blogger.com (Infogain) — Tue, 17 May 2011 10:26:00 +0000

Los Gatos, California (PressExposure) April 26, 2011 -- Infogain today announced that Andrew Gillam has recently joined the company's Retail practice group as its Senior Director for Global Retail Delivery. Mr. Gillam will be leading Infogain's global retail delivery organization, managing the retail PMO office and all global retail delivery personnel.

Andy comes to Infogain from Oracle, where he managed and developed senior consulting talent, specializing in Oracle retail store systems. While at Oracle, he also actively participated in resolving customer issues and guiding the most complex and difficult Oracle projects to success. This experience aligns directly with Infogain's retail industry focus, which has Oracle Retail applications at its foundation.

"Andy has a great reputation for being a very strong leader, mentor, and advocate for his customers and team," said Ray Allen, Retail General Manager, Infogain. "Under Andy's leadership, we will further strengthen and grow our retail practice with a continued focus on delivering innovative, high-value solutions for our clients."Read more"