tag:blogger.com,1999:blog-91740158110187576262024-11-01T21:42:12.499+11:00Time for some common sense thinking... mixed with creativity, honesty (even if it hurts), as well as some good old fashion empathy.Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.comBlogger12125tag:blogger.com,1999:blog-9174015811018757626.post-9112818266836568312011-01-25T11:38:00.001+11:002011-01-25T11:46:29.358+11:00

My recent Management studies have me examining the topic of 'Customer Service'... Back in Sept 2010 I had the wonderful privilege of lovely (but very brief!!) holiday in Bali where I received the defining epitome of Customer Service... oh, and I got married too! Prior to going over there my two young boys asked what would be so nice about Bali other than the weather, swimming pools

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-7465262429368248142010-07-07T23:38:00.004+10:002010-07-07T23:42:10.467+10:00

It’s human nature that we wish to be heard. Our natural born instinct is to contribute. We naturally seek affirmation that we are of value. Quite often in the work place when a Manager or Team Member seeks to display those traits, it comes at the cost of someone else being quashed. The essence of successful team work comes from both symbiosis and synergy. Symbiosis reflects a mutually

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com1tag:blogger.com,1999:blog-9174015811018757626.post-50774517683493304152010-06-24T17:23:00.001+10:002010-07-06T14:14:56.220+10:00

The theme of the day Leadership... I recently read a blog by Michael Cardus stating his belief that we shouldn't separate the terms Manager and Leader I can understand his perspective on this, in many ways the premise that differentiating the two terms and roles is only down to semantics. However, I personally believe it's important that we do differentiate the terms and create a

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-18067621783988847832010-06-02T22:11:00.000+10:002010-06-02T22:11:52.777+10:00

I came across a fun trivia fact about Donkeys.... yes... Donkeys!  Apparently, The placement of a donkey's eyes in its heads enables it to see all four feet at all times. The mind boggles in trying to place this ability in human terms. Yet if we go a little abstract in business terms, it's not that big a stretch. How well grounded are we? Are we single sighted? Or do we allow our

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-60024440288113281042010-05-12T23:10:00.000+10:002010-05-12T23:10:05.245+10:00

Today I'm going to try and bring together a couple of very different topics: Some highly disruptive neighbours An education data analysis project I've been working on Neighbours be GoneI live in a fantastic neighbourhood. To the right of our house is a lovely park and playground, to our left is a genuine and caring family that would do anything for you and they often do. Directly across the

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-74190622157947810012010-04-21T15:25:00.000+10:002010-04-21T15:25:02.518+10:00

Tough Times call for Tough Decisions In everyone's career path there will always be a time when a colleague or boss will become a major cause of stress, sleepless nights and unhappiness... if you've never experienced that, then  you have found a miracle... don't ever leave your job! Period! I have worked in numerous styles of organisations, seen countless management styles and had a

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-88371285505596538322010-02-10T15:54:00.000+11:002010-02-10T15:54:39.083+11:00

Recently on LinkedIn someone asked the simple question "What are different ways to eliminate negativity in people around you?" It sounds simple doesn't it: "Hey Doc, I've got a case of negativity in my organisation, what do you suggest?"... "Take some pain killers, Echinacea and Vitamin C, drink plenty of fluids and get some bed rest"...  Unfortunately it doesn't work as easy

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-88031700999383680752009-11-25T15:15:00.002+11:002009-11-25T15:20:58.861+11:00

I've always believed strongly in rocking the boat. Sometimes this has been successful in both life and the career, other times... not so! Yet I stand by those decisions! What do I mean by "Rocking the Boat"? I'm certainly not referring to rude or arrogant behavior, I despise people that hurt or back stab others to advance their own careers and I'm certainly not talking about

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-59410708150863966862009-11-12T10:58:00.003+11:002009-11-12T11:05:16.537+11:00

Reading an article from Natalia K Bilash, an experienced C Level Recruiter, prompted me to consider the similarity between commencing a personal fitness program and commencing organisational change... So Thanks Natalia! Find the Blog here: http://nataliakbilash.wordpress.com/2009/11/08/out-of-shape/ Since childhood, fitness and exercise were an everyday part of my life,

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-80317148154966570522009-11-06T20:37:00.000+11:002009-11-06T20:37:39.541+11:00

We all enjoy getting those Friday funny emails to break up the end of the working week, although sometimes they can be total garbage! Today I received one that was wonderfully thought provoking and inspiring and backs up a long established work / life balance practice that I have long been an advocate of. The link is below... but the story it reminded me of goes something a little like this:

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-83119162873326811462009-10-27T16:59:00.000+11:002009-10-28T11:43:58.524+11:00

We've all experienced that feeling after starting a new position, during the induction training learning the processes and systems, when the trainer has shown you a complex or convoluted process that appears to be a double up of something you were shown previously... you ask "Why is it done that way?"... we all know the response... "Because that's the way it's always been done!"The

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0tag:blogger.com,1999:blog-9174015811018757626.post-62794146116235130112009-09-22T15:30:00.000+10:002009-10-28T11:43:58.525+11:00

Contrary to popular belief, mistakes can actually be an opportunity to win LONG TERM customer loyalty... Why? How you react in a crisis can prove your ability. We all make mistakes, customer know this. Handle the crisis well and they know they are safe to continue the relationship with you. 1. Four words: "I accept all responsibility". An expression used so rarely today yet in my experience it

Troyhttp://www.blogger.com/profile/14402730352899792662noreply@blogger.com0