http://www.processexcellencenetwork.com/ Process Excellence Network : A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.   Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean , Change Management , Operational Excellence , Six Sigma , Risk Management , Customer Sun, 27 May 2012 22:01:00 GMT http://www.processexcellencenetwork.com/lean/articles/nike-strikes-gold-with-lean-manufacturin/ The manufacturing operations at sportswear company Nike have been under frequent Wed, 16 May 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/there-s-a-hole-in-our-boat-captain-why-small-probl/ Look out for clues to understand what you can't see Do you run Kaizen events to Mon, 30 Apr 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/focus-on-quality-and-productivity-credited-with-re/ American conglomerate Honeywell has had a difficult time since their takeover by GE was Thu, 26 Apr 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/achieving-lean-culture-shift-at-weir-oil-gas/ Sanjiv Upadhyay is the Lean Manager for Weir Oil & Gas Services where he is Wed, 04 Apr 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/ge-applying-lean-manufacturing-to-bring-jobs-home/ Over the last few decades outsourcing has become commonplace, especially in Tue, 03 Apr 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/sustaining-results-why-you-should-apply-5s-to-the/ Simply implementing the Lean principles of 5S is like running a race, says contributor Mon, 27 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/a-smarter-way-to-cut-costs/ With the economy in the doldrums and many companies cautiously approaching the year Thu, 16 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/lean-processes-in-modern-manufacturing/ The principles of lean manufacturing can - by their very nature - shake businesses to Mon, 30 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/overcoming-resistance-to-the-lean-office-interview/ It has been a difficult couple of years for financial services companies. The global Thu, 26 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/the-trouble-with-inventory-a-quick-primer/ Is excess inventory the root of all evil? In this article, Melissa Connolly explains Fri, 20 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/q-a-with-world-s-first-lean-comedian-introducing-d/ Pad Thai diagrams and sustainable laughter with the world's first Lean comedian? Fri, 18 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/leading-successful-lean-transformation-at-virgin-m/ What does it take to lead successful Lean transformation? Virgin Media, one of Thu, 25 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/lean-six-sigma-improvement-through-modular-kaize/ Are your employees constantly fighting fires?  Are the problems one-off events or Mon, 22 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/lean-six-sigma-at-the-world-s-local-bank/ The culture of a company should be the starting point for any Lean Six Sigma Tue, 16 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/using-lean-in-agile-software-development-a-compari/ Using Agile for software development? Do you feel it's quite different from Lean ? Thu, 04 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/breaking-the-bottlenecks-without-the-bank-applying/ Since the 1940s, the production of automobiles and countless other modern-day Mon, 04 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/tributes-paid-after-death-of-theory-of-constraints/ Operational Excellence practioners today paid tribute to the author of The Goal, Tue, 14 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-bpo-provider-achieved-faster-loan-processing-t/ Jaspreet Raina, general manager at FirstSource Solutions, joins PEX Network to discuss a Thu, 02 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/using-lean-six-sigma-to-improve-and-innovate/ Seow Hong Xuan, Deputy Director, Lean Six Sigma Master Black Belt for Singapore’s Tue, 17 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/hospitals-put-people-at-centre-of-improvement-stra/ The principles of lean Six Sigma and Kaizen are efficiency drivers that can be deployed Wed, 27 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/gkn-s-global-lean-green-projec/ Many sustainability practices have tried to reform manufacturing practices. A new Kaizen Thu, 21 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/lean-six-sigma-for-peace-keeping-operations/ The United Nations won a notable mention at IQPC’s Process Excellence Mon, 18 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/assessing-value-the-challenge-organizations-face-/ The Lean approach to process improvement has been implemented in numerous Fri, 15 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/gemba-kaizen/ Gemba Kaizen is a Japanese concept of continuous improvement designed for enhancing Tue, 22 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/what-time-is-the-3-o-clock-parade-disney-s-approac/ If you were a man wearing a Mickey Mouse costume for eight hours under a blisteringly Tue, 08 Feb 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/four-new-year-s-resolutions-for-business-success/ Post recessionary greatness is possible.  Achieving it depends on doing something Tue, 21 Dec 2010 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/lean-health-how-us-cancer-center-saved-time-money/ This case study by Ashly Mason, Process Excellence Manager at US-based H. Lee Moffitt Tue, 14 Dec 2010 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-to-use-crm-technology-effectively/ CRM project failure is an all too common reality for those working within the customer Wed, 01 Dec 2010 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/think-beyond-boxes-to-better-serve-your-customers/ Losing a loved one is, perhaps, one of the most emotion-filled experiences a person has Thu, 25 Nov 2010 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/the-customer-journey-and-search-for-the-holy-grai/ The Holy Grail of Process Excellence these days is what some are calling an Thu, 11 Nov 2010 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/how-to-put-the-customer-at-the-heart-of-your-impro/ Debashis Sarkar, Asia’s Service Lean Pioneer, Author and Thought Leader discusses Wed, 20 Oct 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-utility-companies-can-keep-customers-with-six/ As the global economy heads slowly but surely into recovery, businesses will be making Tue, 28 Sep 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/a-pfizer-lean-transformation-story/ In a slideshow presentation that ran on Pharma IQ , Dermot O'Rourke, Tue, 28 Sep 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/what-is-kanban/ Kanban is one of the Lean tools designed to reduce the idle time in a production Wed, 22 Sep 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/strategic-importance-of-aligning-six-sigma-deploym/ What is Voice of the Customer? Voice of the Customer (VOC) is the identification of true Mon, 21 Jun 2010 04:00:00 GMT Charles Srour http://www.processexcellencenetwork.com/lean/articles/tactical-methods-for-collecting-voice-of-the-custo/ What is Voice of the Customer? Voice of the Customer (VOC) is the identification of true Mon, 21 Jun 2010 04:00:00 GMT Charles Srour http://www.processexcellencenetwork.com/lean/articles/what-is-lean/ This article provides an introductory level overview of Lean, which has experienced Tue, 08 Jun 2010 04:00:00 GMT James Gauci http://www.processexcellencenetwork.com/lean/articles/the-7-deadly-wastes-that-could-cost-your-company/ At their core, Lean principles (or just “Lean”) focus on the creation of Tue, 01 Jun 2010 04:00:00 GMT Ron Wince http://www.processexcellencenetwork.com/lean/articles/growing-through-a-recovering-economy-are-tradition/   As any Process Excellence leader would know, leveraging customer satisfaction Thu, 20 May 2010 04:00:00 GMT Vivian Blade http://www.processexcellencenetwork.com/lean/articles/resurgence-of-six-sigma-in-the-call-center-decreas/ One of my clients, a wireless B2B telecom company, was experiencing a significant Mon, 08 Feb 2010 05:00:00 GMT R. Eric Reidenbach http://www.processexcellencenetwork.com/lean/articles/aligning-the-customer-experience-in-an-outsourced/ Outsourced call center vendors normally see a disconnect between the service that they Wed, 23 Sep 2009 04:00:00 GMT Satya Gopal Kalluri http://www.processexcellencenetwork.com/lean/articles/the-natural-limits-of-customer-involvement-and-exp/ A little while ago I got involved in an online discussion about how best to align the Mon, 14 Sep 2009 04:00:00 GMT Shaun Sayers http://www.processexcellencenetwork.com/lean/articles/how-do-you-align-the-customer-experience-with-proc/ Background John, IT Director for maintenance and support of Finance Reporting systems, Thu, 10 Sep 2009 04:00:00 GMT Maryrose Mallari http://www.processexcellencenetwork.com/lean/articles/using-lean-six-sigma-methodologies-to-dream-with-c/ Xerox has evolved its innovation process by focusing on customer pain points for Mon, 31 Aug 2009 04:00:00 GMT George Liebermann, Ph.D., P.Eng., FCAE http://www.processexcellencenetwork.com/lean/articles/the-history-and-simplicity-of-lean-process-improve/ Lean production is currently being promoted as a new Japanese approach to speed, Mon, 27 Jul 2009 04:00:00 GMT Brian Hunt http://www.processexcellencenetwork.com/lean/articles/the-hottest-six-sigma-quality-improvement-topic-ma/ New studies and books say front-line executives must be responsible for obtaining Mon, 22 Jun 2009 04:00:00 GMT From the Editorial Staff at e-BIM http://www.processexcellencenetwork.com/lean/articles/kaizen-rapid-change-for-a-rapidly-changing-world/ The fastest way to resolve an issue might actually be by using tools focused on change. Mon, 15 Jun 2009 04:00:00 GMT Jason Gerros and William Scotto http://www.processexcellencenetwork.com/lean/columns/uncovering-drucker-s-most-valuable-lesson/ Journalists interviewing me about my books on Drucker frequently ask this question: Mon, 30 Aug 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/building-an-effective-voice-of-the-customer-syst/ I recently delivered a webinar for the Institute for the Study of Business Markets Wed, 23 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/make-your-organization-more-customer-centric-with/ Looking at products and processes from a consumer’s point of view is critical for Tue, 27 Jul 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/buying-beans-what-is-pull-in-a-services-business/ Pull processes do work in a services business and they do deliver real improvements in Mon, 19 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/voice-of-the-customer-patient-for-six-sigma-proces/ Every organization serves a unique need for the customer. And a key feature that Mon, 31 Aug 2009 04:00:00 GMT Anantha Kollengode http://www.processexcellencenetwork.com/lean/columns/bhag/ There are goals, there are stretch goals and then there are BHAGs – Big Hairy Mon, 07 Feb 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/supply-chain-initimacy/ Customer intimacy goes beyond just data extraction and the subsequent pontification of Mon, 14 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/making-time-for-frontline-service-improvements-in/ Urgent tasks are the enemy of process improvement, says columnist Rob Davis, but there Thu, 30 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/bringing-together-lean-and-living-kaizen-in-the-sp/ Wed, 07 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/applying-lean-six-sigma-to-customer-promotions/ Fri, 11 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/lean-at-hess-applying-the-5s-approach-in-warehousi/ Fri, 04 Nov 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/4-things-you-should-never-forget-in-lean-transform/ Fri, 07 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/pioneering-lean-change-for-government-in-hard-time/ Fri, 19 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/why-are-your-customers-not-paying-you/ Wed, 13 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/the-ticket-to-achieving-successful-customer-outcom/ Mon, 11 Oct 2010 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/process-excellence-and-lean-thinking-at-british-ga/ Tue, 10 Aug 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/rules-to-follow-for-effective-customer-feedback-co/ Thu, 08 Jul 2010 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/chuck-chada-and-jim-cosco-on-the-world-s-first-pro/ Wed, 24 Mar 2010 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/videos/six-sigma-marketing/ Wed, 13 Jan 2010 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/insights-into-barclaycard-s-successful-process-imp/ Wed, 16 Dec 2009 05:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/voice-of-the-customer-an-essential-ingredient-for/ Wed, 02 Sep 2009 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/creating-customer-excellence-with-pankaj-aggarwal/ Wed, 08 Apr 2009 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/videos/using-sigmaxl-and-dmaic-to-improve-customer-satisf/ Mon, 22 Dec 2008 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/videos/lean-and-digitize-prioritizing-projects-to-add-val/ Mon, 24 Nov 2008 05:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/open-discussion-with-newt-gingrich-on-lean-six-sig/ Mon, 21 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/meeting-customer-demand-through-process-excellence/ Wed, 02 Sep 2009 04:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/leveraging-the-patient-experience-for-healthcare-p/ Wed, 06 May 2009 04:00:00 GMT http://www.processexcellencenetwork.com/lean/webinars/using-your-voice-of-the-customer-voc-to-meet/ Most companies today are facing a highly competitive environment to satisfy clients and Thu, 11 Nov 2010 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/webinars/bsc-lss-superior-execution/ How to Effectively Integrate Your Balanced Scorecard with Your Lean Six Sigma Initiative Wed, 01 Dec 2010 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/webinars/using-operational-intelligence-to-transform-custom/ Operational Intelligence - the application of real-time data monitoring and analytics to Thu, 07 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/webinars/lean-masterclass-creating-a-problem-solving-cultur/ Don’t leave the tools of lean process improvement in the hands of a few Thu, 17 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/webinars/sustaining-and-growing-a-lean-culture/ Sustaining a culture of Lean or continuous improvement can be difficult after the Thu, 15 Mar 2012 04:00:00 GMT http://www.processexcellencenetwork.com/lean/white-papers/rethinking-lean-service/ Over the last four decades it has been common for services to be treated like production Mon, 22 Jun 2009 04:00:00 GMT http://www.processexcellencenetwork.com/lean/white-papers/confirmit-farmers-case-study/ Farmers Insurance is the third largest writer of both private passenger automobile and Wed, 29 Jul 2009 04:00:00 GMT