Paul Russell

Paul Russell

Senior Product Manager at Cisco Systems

Location
Greater Boston Area
Industry
Computer Software

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Paul Russell's Overview

Current
  • Senior Product Manager - Secure Access and Mobility Product Group at Cisco Systems
Past
  • Software Engineer at Webline Communications (Acquired by Cisco Systems November 1999)

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Education
  • Harvard University
  • The University of Connecticut
Recommendations

12 people have recommended Paul

Connections

437 connections

Paul Russell's Summary

For 10+ years I've been having a blast at Cisco identifying challenges and bringing together the people and ideas to solve them. Whether it's streamlining applications for a billion dollar business, or the successful launch of an entrepreneurial effort such as Cisco Quad, I've seized the opportunity to lead exciting projects and great people. There's nothing more gratifying than being the creative catalyst that bridges conceptual, technical, and structural differences and enables cross-disciplinary teams to excel.

It's like Confucius said: "Choose a job you love, and you will never have to work a day in your life." So far, so good.

Specialties

Product Conception and Vision, Leading Globally Distributed Teams, Customer and Analyst Engagement, Requirements Development, Innovative Problem Solving, Application Design and Development, Web 2.0, Enterprise Architecture, SaaS, REST API and SDK Development.

Paul Russell's Experience

Senior Product Manager - Secure Access and Mobility Product Group

Cisco Systems

Public Company; 10,001+ employees; CSCO; Computer Networking industry

November 2012 – Present (7 months) Boxborough, MA

Senior Product Manager - Cisco WebEx Social (Cisco Quad)

Cisco Systems

Public Company; 10,001+ employees; CSCO; Computer Networking industry

May 2009 – November 2012 (3 years 7 months) Boxborough, MA

Developed vision and business proposals resulting in Cisco’s entrance into the Enterprise Social Software market with Cisco Quad/WebEx Social. Product manager for successful delivery of core components including REST APIs, enterprise policy, permission and compliance management, video integration, and expertise infrastructure. Business lead for industry analyst engagements and key customer accounts, such as General Electric and Duke University.

Key Achievements:

● Produced and presented product vision, roadmap, and business case to executives, resulting in establishment of a new business unit and funding to enable growth from 4 to 200 employees.

● Led business unit engagement for key customers, which included contractual requirement negotiations and multi-party development coordination, and resulted in over 400 thousand licenses sold.

● Drove cross business unit partnerships, including feature and license contract negotiation, and product ownership for agile scrum teams, resulting in sustainable product differentiation in areas of video playback, expertise location, and enterprise policy management.

● Defined and delivered REST based SDK used in numerous third party applications, including General Electric’s collaboration platform and mobile apps for iOS and Android.

● Created best practice for collaboration between product management and engineering, go-to-market, sales, competitive analysis, and outbound marketing teams, which increased messaging consistency by 95% and eliminated over 100 person hours of meetings per week.

Product Manager / Business Development Manager

Cisco Systems

Public Company; 10,001+ employees; CSCO; Computer Networking industry

June 2007 – May 2009 (2 years) Boxborough, MA

Responsible for enhancing customer and analyst perception of market vision leadership for Cisco’s Customer Collaboration product line and driving cross product Web 2.0 platform strategy for Cisco’s voice technology portfolio.

Key Achievements:

● Developed next generation concepts, demos, and prototypes combining contact center, Web 2.0 user experience, social analytics, and expertise-based routing. Spearheaded organizational messaging resulting in development of multiple new products and Cisco’s “Completeness of Vision” rating increasing on the Gartner Magic Quadrant.

● Led globally distributed architecture team that designed and delivered a framework for converting legacy API formats to REST/JSON for Cisco voice technology portfolio. Framework subsequently adopted in Cisco products.

● Drove research activities for customer collaboration adjacencies including establishing third party relationships and defining architecture and business models used in launching our next generation contact center platform.

Software Development Manager

Cisco Systems

Public Company; 10,001+ employees; CSCO; Computer Networking industry

December 2001 – June 2007 (5 years 7 months) Boxborough, MA

Responsible for streamlining global engineering operations and customer install and upgrade experience across 7 enterprise and service provider software products. Direct management responsibility for 8 engineers.

Key Achievements:

● Established and managed cross functional team that reduced service provider downtime from 4 hours to 60 seconds for new globally distributed contact center installations, and resulted in multi-million dollar customer savings per upgrade.

● Defined requirements and led team to design and develop a web application, with internal and customer facing components, that streamlined software patch and hotfix development across globally developed product portfolio.

○ Reduced sustaining development cost by 80%, shifting $14 million in engineering resources from sustaining to new feature development.

○ Increased feature velocity by 300% by enabling legacy software applications, which previously could only deliver major releases, to deliver minor releases.

● Conceived, designed and deployed a scalable web application and social engineering process to drive elimination of a systemic backlog of bugs for a multi-product solution release. Successfully reversed a 2-year increasing trend in unresolved bugs. Drove teams to eliminate over 1400 bugs (94% of backlog) over 3 months. Organic adoption of this application reached 200 projects and 6000 engineers as of 2012.

Software Engineer

Webline Communications (Acquired by Cisco Systems November 1999)

Public Company; 10,001+ employees; CSCO; Computer Networking industry

April 1999 – December 2001 (2 years 9 months) Burlington, MA

Recruited as engineer for WebLine Collaboration Server. Quickly promoted to team lead for the 3.0 and 4.0 releases. Managed transition of engineering operations software infrastructure following WebLine acquisition by Cisco. Technical lead for a team of 22 engineers on the 5.0 solution release that successfully integrated 4 products from 3 acquisitions.

Key Achievements:

● Drove implementation decisions and team operations to consistently meet or exceed all delivery expectations and quality goals.

● Lead developer on end user roles capability for multi-tenant service provider deployments and first successful integration of FlexLM licensing software into a Cisco product.

● Automated manual testing steps, resulting in elimination of 10 person years of work per release.

Paul Russell's Patents

  • Methods and apparatus for managing objects in a client-server computing system environment

    • United States Patent 6,826,600
    • Issued November 2, 2000
    Inventors: Paul Russell

  • Method and apparatus for exchanging event information between computer systems that reduce perceived lag times by subtracting actual lag times from event playback time

    • United States Patent 6,934,766
    • Issued August 23, 2005
    Inventors: Paul Russell

  • Set-top box initiated contact center interaction

    • United States Patent 7,703,120
    • Issued April 20, 2010
    Inventors: Paul Russell

  • Method and apparatus for managing patchable software systems

    • United States Patent 7,870,547
    • Issued January 11, 2011
    Inventors: Paul Russell


  • Identification of Multiple Persons on a Phone Call

    • United States Patent Application 20090086943
    • Filed October 1, 2007
    Inventors: Paul Russell

Paul Russell's Education

Harvard University

Masters, Information Technology

2003 – 2009

Attended part time while raising 3 kids and working full time at Cisco Systems.

Degree Information:
Master of Liberal Arts in Extension Studies (ALM), Awarded June 4, 2009 Dean's List Academic Achievement Award Degree G.P.A. : 3.80 Concentration: Software Engineering Field: Information Technology

The University of Connecticut

B.S., Biology, focus in Genetics

1994 – 1998

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