Peppers & Rogers Group

Peppers & Rogers Group & 1to1 Media Get Social

STAMFORD, Conn., Jan 23, 2012 -- Getting the most out of social media requires a strategy, so management consulting firm Peppers & Rogers Group has dedicated the latest issue of the Customer Strategist executive journal to exploring ways in which social media drives growth, customer loyalty, and business impact at leading organizations around the world.

Press Releases

Peppers & Rogers Group Study: Customers Will Pay More When They Trust Their Health Insurers

STAMFORD, CT (December 5, 2011) – Peppers & Rogers Group, the world-recognized leader in customer-based business strategy, released the results of a new study today, "Trustability in Health Care." The findings and their implications were presented at the 8th Annual American Health Care Congress in Anaheim, California.

Press Releases

1to1 Media's Ginger Conlon Elected to Board of Directors of Customer Experience Professionals Association

(Stamford, CT, October 17, 2011) – 1to1 Media, a division of Peppers & Rogers Group, announced today that Editorial Director Ginger Conlon has recently been elected to the 15-member Board of Directors of the Customer Experience Professionals Association (CXPA).

Press Releases

Customer Experience in Retail Banking 2011 Report: The Leaders are Gaining Ground

Stamford, CT (October 13, 2011) – The 2011 edition of Peppers & Rogers Group and Efma’s Customer Experience in Retail Banking study finds that there is a growing gap between banks that report a strategic commitment to improving the customer experience and those that are just covering the basics of customer experience.

Press Releases

Is There Such a Thing as a Customer Intelligence Advantage?

Stamford, CT (October 12) – Each quarter Peppers & Rogers Group publishes its latest thinking in it executive journal, Customer Strategist. Because data and analytics is becoming top of mind for so many clients, Peppers & Rogers Group has dedicated a full issue to trends, best practices and proprietary methodologies to drive competitive advantage using data and analytics.

Press Releases

Telecom Convergence Expert Andre Popov Joins Peppers & Rogers Group

To help companies strategically and prosper in this emerging digital world, Peppers & Rogers Group is pleased to announce that telecom convergence expert Andre Popov has joined the firm as Partner in the Telecommunications, Information, Media and Entertainment practice (TIME).

Press Releases

Peppers & Rogers Group Journal Honored with three 2011 Azbee Awards of Excellence

August 2, 2011: Stamford CT

Customer Strategist, the Peppers & Rogers Group executive quarterly journal, has been recognized with three prestigious editorial awards: a gold, a silver and a bronze in the Azbee Awards of Excellence competition.

Press Releases

Peppers & Rogers Group Joins Customer Experience Professionals Association As Founding Corporate Member

July 28, 2011: Stamford CT

Peppers & Rogers Group, a management consulting firm recognized as the world’s leading authority and acknowledged thought leader on customer-based strategies and underlying business initiatives, announced today that it has joined the Customer Experience Professionals Association (CXPA).

Press Releases

Multichannel Integration Creates Challenges and Opportunities for Leading Companies All Over the World

July 27, 2011; Stamford, CT
In the latest issue of Peppers & Rogers Group’s executive journal, Customer Strategist, Peppers & Rogers Group shares best practices to help business leaders meet today’s Multichannel Challenges.

Press Releases

Peppers & Rogers Group Benelux recognized as an “Eco-Dynamic Organization”

July 7, 2011, Stamford CT-Peppers & Rogers Group Benelux has recently been recognized as an "Eco-Dynamic Organization" by a jury of experts from the Brussels Environmental department. Peppers & Rogers Group Benelux has changed the way they operate on a day-to-day basis by recycling where possible, promoting public transportation for commuting and business travel and conserving energy when possible. As a result of these changes, Peppers & Rogers Group Benelux has been granted the "Eco-dynamic enterprise label" for the next three years.

Kurt Neckebrouck, Sr. Account Manager at Peppers & Rogers Group Benelux praises the entire office for this accomplishment, explaining that this accomplishment "is a token of appreciation for a true team effort, headed by Mrs. Isabelle Coudron." Kurt also illustrates the importance of making such eco-dynamic decisions by pointing out how "multiple small changes can make a big impact."

Peppers & Rogers Group Benelux has become a model organization by becoming more eco-friendly; they have shown "corporate responsibility and an eye for the environment [which] is something that is gaining more and more importance in Belgium and Western Europe," explains Kurt.

# # #

About Peppers & Rogers Group

Peppers & Rogers Group, is a management consulting firm, recognized as the world's leading authority on customer-based business strategy. Founded in 1993 by Don Peppers and Martha Rogers Ph.D., the firm is dedicated to helping companies grow the value of their business by growing the value of their customer base. The firm is focused on driving bottom-line results from the delivery and implementation of customer initiatives. With expertise that cuts across vertical industries, Peppers & Rogers Group partners, consultants and subject matter experts have a deep understanding of the most powerful value levers that drive business results. www.peppersandrogers.com

Press Releases

Gartner & 1to1 Media Announce Winners of the 2011 CRM Excellence Awards, Americas Region

March 31, 2011; Stamford, CT
Gartner and 1to1 Media presented awards to the Gartner & 1to1 Media CRM Excellence Awards winners in the Americas region at the Gartner Customer 360 Summit in Los Angeles, March 30-April.

Press Releases

Gartner and 1to1 Media Announce Winners of Gartner and 1to1 Media CRM Excellence Awards 2011 in EMEA

March 17, 2011; Egham, UK
Gartner & 1to1 Media honor Gartner & 1to1 Media CRM Excellence Awards winners. This is the fourth year that Gartner and 1to1 Media have partnered to award forward-thinking organizations for innovative customer strategies and CRM initiatives that drive bottom-line results.

Press Releases

New Peppers & Rogers Group study shows lack of trust as key issue in choosing and interacting with health insurance providers

December 2, 2010; Norwalk, CT
Health Check* study results presented at Peppers & Rogers Group Executive Summit on Healthcare

Press Releases

Peppers and Rogers Desk Reference Updated with New Methodology

February 1, 2011; Norwalk, CT; As the cornerstone of customer-centric methodology, Managing Customer Relationships is now fully revised and updated with new examples, case studies, and references.

Press Releases

Customer Focus Drives Results in the Financial Services Industry

January 18; Norwalk, CT
Special financial services issue of Peppers & Rogers Group Customer Strategist features best practices from global leaders ING Direct, KBC, Banco Santander.

Press Releases

TeleTech Acquires Peppers & Rogers Group, a Globally Renowned Customer-Centric Management Consulting Firm

December 1, 2010; Englewood, CO
Expands TeleTech’s Professional Services Capabilities and Extends TeleTech’s Geographic Presence in Eurasia and the Middle East

Press Releases

Benchmark report shows dramatic scale of challenges facing retail banks around customer experience

November 29, 2010; Norwalk, CT
New study by Efma and Peppers & Rogers Group declares that improving the customer experience is no longer an option. It has become an imperative.

Press Releases

Customer Strategy Expert, Mujdat Ayoguz at SAMENA’s Convergence to Casablanca Conference

October 26, 2010; Casablanca, Morocco
Industry expert and Peppers & Rogers Group consultant Mujdat Ayoguz is participating in the session “Matching the Right Content to the Right Customer”.

Press Releases

Customer-Focus Drives Results in the Telecommunications Industry

October 1, 2010; Norwalk, CT
Special issue of Peppers & Rogers Group Customer Strategist Journal features best practices from global leaders Sprint, Belgacom and Etisalat

Press Releases

2010 1to1 Customer Champions Revealed by 1to1 Media

Sept 20, 2010; Norwalk, CT
1to1 Media, the independent publishing division of Peppers & Rogers Group, honors 15 executives for their customer-centric leadership.

Press Releases

Peppers & Rogers Group Names New Partners

August 13, 2010; Dubai, UAE
Global management consultancy, Peppers & Rogers Group named Gokhan Gumuslu and Gurol Kurt as partners today.

Press Releases

A New Approach to Government: Citizen Centricity

August 4, 2010; Dubai, UAE
A new white paper about Integrated Public Service Delivery from Peppers & Rogers Group

Press Releases

Gartner & 1to1 Media Announce Winners of the 2010 CRM Excellence Awards

June 22, 2010, Norwalk,CT
Gartner, Inc. and 1to1 Media announced the five winners of the Gartner & 1to1 CRM Excellence Awards.

Press Releases

Retail Banking Benchmark Shows the Quality of the Customer Experience Translates into Business Outcomes

June 10, 2010; Madrid, Spain
Peppers & Rogers Group and the European Financial Management and Marketing Association released the results the Customer Experience Benchmark: Retail Banking 2010 today.

Press Releases

Peppers & Rogers Group and SAS present “Differentiating Customer Experience through Analytical CRM” to the Banking Sector

May 26, 2010; Istanbul, Turkey
Peppers & Rogers Group and SAS co-hosted an analytical CRM summit for banking sector executives.

Press Releases

Martha Rogers, Founding Partner of Peppers & Rogers Group, Contributes to DMA's Latest Issue of Point

May 10, 2010; New York, NY
Customer Strategy guru, Martha Rogers, discusses why organizations need to think like their customers in the latest issue of DMA's Point.

Press Releases

Customer Strategy Expert, Mujdat Ayoguz at SAMENA’s Beyond Connectivity 2010 Conference

April 28th, 2010, Beruit, Lebanon
Mujdat Ayoguz points to customer focus as differentiator in competitive industry

Press Releases

Customer Strategy Guru, Don Peppers, Keynotes at Aviation Outlook MENA in Cairo

April 13, 2010, Cairo, Egypt
Thought leader talks about how a focus on customer experience will define future success for airlines all over the world

Press Releases

New Peppers & Rogers Group Research Reports that Marketers Don’t Link Short-term Actions to Long-term Implications

April 1, 2010; Norwalk, CT
Study from the Peppers & Rogers Group Institute for the Advancement of Customer Centricity underscores the need for long-term thinking.

Press Releases

Best Practices in Customer Valuation featured in latest issue of Peppers & Rogers Group’s Customer Strategist

March 31, 2010; Norwalk, CT
Newest issue of the executive journal features new customer valuation strategies at Nordea Bank, Cabela’s and Canada Post

Press Releases

Gartner and 1to1 Media Announce Winners of Gartner & 1to1 Media CRM Excellence Awards

March 19, 2010; Egham, UK
Gartner, Inc. and 1to1 Media announced the winners of the Gartner & 1to1 Media Customer Relationship Management Excellence Awards 2010 in Europe, the Middle East and Africa (EMEA) and in Asia-Pacific region.

Press Releases

New global study to uncover emerging usage patterns and business opportunities

February 15, 2010; Barcelona, Spain
Peppers & Rogers Group, the world’s leading authority on customer-based business strategy announced today that the firm is fielding a research study, “Digital Customer Agenda”.

Press Releases

Peppers & Rogers Group Brings New Talent to Financial Services Clients in Middle East

January 19, 2010; Dubai, UAE
Industry expert Gokhan Gumuslu to lead growing financial services practice. This move underlines the company’s increasing commitment to servicing the growing financial services market in the Middle East.

Press Releases

1to1 Media and Gartner Announce the Gartner & 1to1 Customer Award Winners

September 15, 2009; Norwalk, CT
1to1 Media and Gartner Announce the Winners of their joint awards program

Press Releases

Peppers & Rogers Group Opens New Office In Beirut

January 5, 2010
Peppers & Rogers Group, the world-recognized leader in customer-based business strategy is pleased to announce the opening of its Beirut, Lebanon office. Peppers & Rogers Group currently operates offices on six continents across the globe. This new office is the fourth to be located in the Middle East region.

Press Releases

Peppers & Rogers Group’s New Executive Journal Spotlights Customer Value, the Customer Experience and Success at eBay

July 21, 2009; Norwalk, CT
Peppers & Rogers Group, a global thought leader in customer-centric business strategy recently published the premiere issue of its executive journal, Customer Strategist.

Press Releases

2009 1to1 Customer Champions Named by 1to1 Media

June 4, 2009; Norwalk, CT
1to1 Media honors 15 executives for their outstanding work in customer centricity

Press Releases

Relationship Builder Study Reveals How to Connect with Wireless Customers

June 4, 2009; Norwalk CT
Peppers & Rogers Group and Carlson Marketing recently partnered to determine if building and strengthening customer relationships with wireless providers could accelerate business success.

Press Releases

New Research from Peppers & Rogers Group on Measuring and Managing Customer Value

April 27, 2009; Norwalk, CT
Peppers & Rogers Group released a new research report today underlining the state of measuring and managing customer value.

Press Releases

1to1 Honored by min as a Most Engaged Media Brand

April 22, 2009; New York, NY
1to1® Media was honored by min as one of 14 consumer and b2b publishing titles at the first annual Most Engaged Media Brands Awards luncheon.

Press Releases

New Study Shows Customer Experience is a Competitive Differentiator

November 17, 2008; Norwalk, CT
The results from the first annual Customer Experience Maturity Monitor study are released.

Press Releases

Peppers & Rogers Group Expands in EMEA

February 01, 2009; Heidelberg, Germany
Peppers & Rogers Group announced the appointment of Phil Winters as Managing Partner for the group in the Europe, Middle East and Africa (EMEA) region.

Press Releases

Peppers & Rogers Group Partners with IIR Telecoms & Technology

January 29, 2009; Istanbul, Turkey
1to1 Media and IIR Telecoms & Technology announced today that they will partner on several telecom-specific marketing conferences throughout 2009.

Press Releases