Perspectives Blog

Business Assurance: Leveraging, Executing and Realizing

Mon, 21 May 2012 23:08:00 GMT

To survive long term, organizations must put in place the tools and processes necessary to continually accelerate revenue, reduce costs and improve the business.

Process: The Forgotten Component of Cloud Computing

Fri, 02 Mar 2012 16:26:00 GMT

Cloud providers need to monetize their investment, and it’s at this point that many carriers are challenged, having overlooked the creation of effective processes that enable the sale, consumption and ongoing performance of their services.

Netflix: Lessons For All of Us

Thu, 01 Dec 2011 20:25:00 GMT

It's far less expensive to retain a customer than to acquire one. Companies, especially those in rapidly changing markets such as telecommunications, often ignore that truth and overlook the basics of customer retention until they lose that loyalty.

It’s All About Packaging

Fri, 07 Oct 2011 18:14:00 GMT

MSPs are increasingly being shut out of IT services opportunities. The reason: recent carrier initiatives.

Software Alone Never Fixes the Issue

Mon, 15 Aug 2011 15:33:00 GMT

Software enables employees to spend less time on repetitive work and spend more time analyzing the value of the data, deciding upon the appropriate course of action required, if any. Software tools are accelerators, not the decision makers.

Business Process Outsourcing: An Effective Accelerator in Time-to-Market

Tue, 21 Jun 2011 14:00:00 GMT

First to market often doesn’t guarantee success, rapid growth and an enhanced reputation. The products also need to be well designed, developed and tested.

Managed Service Provider Opportunities: A Perspective

Mon, 09 May 2011 16:18:00 GMT

Attention carriers: There is another provider group emerging with a similar problem to yours, and with a significant head start, that warrants attention – the VAR community.

CSP Outsourcing For the Long Haul

Tue, 15 Mar 2011 14:29:00 GMT

Too often outsourcing is considered simply a cost-cutting measure, and the move to develop a close long-term relationship with a truly multi-faceted outsourcing partner is still a rarity.

Telco Cloud Providers: The Customer Perspective

Mon, 14 Feb 2011 16:12:00 GMT

Performance, security and control will be key customer objections that CSPs should address right up front to ensure successful adoption and the long-term viability of their services.

No Pipe, Dumb Pipe, Fat Pipe, Smart Pipe

Fri, 19 Nov 2010 17:17:00 GMT

The debate over what carriers should or should not be doing regarding pipes and the value-add that rides over them continues to rage. It can be as frustrating as a political discussion by participants of different parties.

Another Converged Service Partnership? Who Cares?

Mon, 27 Sep 2010 15:37:00 GMT

There are six key stakeholders who care!

Telecom Data Mining: It’s Time to See Its Value

Mon, 02 Aug 2010 22:19:00 GMT

Careful analysis can provide managers with the ability to optimize internal network operations and better manage external customer-facing activities such as churn and marketing.

Quality Assurance — Still Key to Quality Products/Services

Mon, 14 Jun 2010 14:55:00 GMT

The increased emphasis on cost containment and “doing more with less” has put even greater pressures on the carrier community to cut corners in order to reduce time-to-market.

Is Product Management Still in the Driver’s Seat for Services?

Tue, 20 Apr 2010 15:01:00 GMT

Product management was where it all came together; for better or worse. It seems as if product management in many CSPs has become a follower, not a leader. Its role has been minimized to that of service definition and pricing.

Take a Proactive Approach to Data Integrity

Fri, 12 Mar 2010 20:01:16 GMT

By Michael HaggertyData integrity has been defined many ways, but it ultimately refers to the accuracy of the data itself. The most difficult question regarding network data integrity at this point is: What is the database of record for each data

Content Dethroned?

Wed, 27 Jan 2010 21:10:55 GMT

By Bill RockfordThe rallying cry for many, myself included, has been “content is king.” In an interview at the Consumer Electronics Show recently, Comcast CEO Brian Roberts offered a different perspective. He said that perhaps the

Answering CSP Content Challenges

Mon, 14 Dec 2009 21:32:16 GMT

By Bill RockfordCommunications service providers (CSPs) face many challenges as they venture into the brave new world of today’s content-driven marketplace. While there are many concerns there are options to address them. First and foremost on

Content-Access Headaches

Thu, 29 Oct 2009 20:43:58 GMT

By Bill RockfordWhen I think about all of the headaches we still face in accessing our content when and where we want it – be it e-mail, computer files, music, movies, or games – I yearn for an “in the cloud” solution from my