http://www.processexcellencenetwork.com/ Process Excellence Network : A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.   Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean , Change Management , Operational Excellence , Six Sigma , Risk Management , Customer Fri, 24 Feb 2012 20:37:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/we-have-a-bewildering-array-of-improvement-tools-w/ Lessons from Deming for the 21st Century The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes if can seem like we’re having hardly any affect on business operations.  So how can we improve the Fri, 24 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/us-navy-s-award-winning-bpm-project/ They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved processes? Naval Special Warfare Group 4 Mon, 20 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/how-to-make-six-sigma-projects-succeed/ More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? Or perhaps more importantly – what Thu, 09 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/process-improvement-in-the-public-sector/ What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. In this Process Perspectives podcast, Cumming discusses  the Fri, 03 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/technology-mobility-ipads-at-ottawa-hospital/ They’ve become one of the coolest technology products out there - but are iPads becoming the latest "must have" for doctors and nurses?  One Canadian hospital certainly seems to think so. Ottawa General Hospital, located in the capital of Canada, has Tue, 31 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/partnering-with-it-and-sustaining-engagement/ Where does IT fit into your process improvement program? And how do you make process improvement a part of the culture? In this Process Perspectives podcast,  Debi Rednik, Process Excellence Leader, and Steve Waldner, Process Excellence Advisor, both working within Fri, 20 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/firefight-no-more-assessing-process-maturity-level/ When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help…or so says Danie du Wed, 18 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/creating-sustainable-business-strategy-interview-w/ You can’t plant more food during a famine, says Richard Chetty, Manager: Innovation & Strategy at BMW South Africa, which is why you've got to make sure you've got a plan in place for the worst case scenario. In this Process Perspectives podcast, Chetty Mon, 16 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/sustainable-approach-to-cutting-costs/ With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? In this Process Perspectives podcast, Brad Power, a Fri, 13 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/how-knowledge-management-contributes-to-high-perfo/ What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the company has no margin for error. Wed, 11 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/enteprise-architecture-building-a-shared-culture-o/ How do you build a shared culture when you’ve got different teams all with different ways of understanding and speaking about the same problems – the IT department, your Lean and Six Sigma teams, your business users. What does it take to bring it all together and make sure Mon, 09 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/hoshin-kanri-an-alternative-to-mbo/ Is Hoshin Kanri a better alternative to Management By Objective? Yes, argues Ken Craddock in this Process Perspectives podcast. Craddock is an expert in organizational design and a frequent lecturer at New York’s Columbia business school. He discusses why he Thu, 05 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/overcoming-coming-start-up-improvement-barriers/ Starting up a process improvement program? Sometimes you can find that other people in your company aren’t quite as enthusiastic as you about the changes you’re about to make. So what should you do about it? In this Process Perspectives podcast, recorded live at PEX Tue, 03 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/customers-economic-turmoil-and-the-role-of-process/ Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate Shared Services at South Thu, 22 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/data-gets-big-what-are-the-implications-for-proces/ Are you ready for Big Data? Do you even know what the heck it is? In this Process Perspectives podcast, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, sheds some light on what big data actually Mon, 19 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/improving-government-services-state-of-michigan-ca/ As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement services, decided to do something Wed, 14 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/improving-the-procurement-process-importance-of-co/ Getting a good price out of your suppliers  and developing long-term strategic relationships is important when your business is purchasing goods and services, but what happens next? In this Process Perspectives podcast, Amy Good and Dipan Karumsi, both senior Mon, 12 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/applying-bpm-to-improve-patient-care-interview-wit/ Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to change? A Canadian hospital has been pioneering the use of BPM technology to improve Wed, 07 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/introduction-to-process-frameworks-interview-with/ Heard about process frameworks but not quite sure what they are or why anyone would want to use them? Process frameworks provide a common language and approach for companies to compare processes, functions and activities to allow for a host of activites like benchmarking, Tue, 06 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/unlikely-bedfellows-using-kaizen-for-i-t/ Are the principles of Lean manufacturing and software development complementary? For an increasing number of organizations, the answer to that question is yes. Software and automation can bring great efficiency to a business but the value that software brings is Fri, 02 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/using-strategy-mapping-for-continuous-improvement/ Strategy Mapping - what is it and why does it matter in process improvement? In this Process Perspectives podcast Nuray Sen, Head of Quality Management at Siemens Turkey, describes how the company uses strategy mapping techniques as an integral part of its continuous improvement Tue, 15 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/extending-excellence-down-the-supply-chain-intervi/ You might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence disconnect between you and your suppliers? In this Process Mon, 07 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/putting-the-continuous-back-in-improvement-a-dte-e/ Continuous improvement often resembles a sporadic effort as many companies struggle with moving beyond a project-based focus on improvement to embed improvement as part of the daily work culture. So how do you put the continuous back in improvement? In this Process Perspectives Thu, 03 Nov 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/defining-process-excellence-in-the-digital-age/ In a report out earlier this year Forrester Research predicted that by 2014 over half of all consumer purchases in the US will be made online or informed by online research. What impact will that have on process and operational excellence? In this Process Perspectives , Aaron Tue, 01 Nov 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/building-trust-into-your-management-systems/ Is trust in big business and government at an all time low? In a few short weeks "Occupy Wall Street" protests have spread to cities across the world with street demonstrations and "tent cities" sprouting up in New York,  London and other major Tue, 25 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/using-software-as-a-service-interview-with-grant-c/ A recent survey conducted by i-nexus and PEX suggested that over 80% of companies were using spreadsheets to manage each stage of the business execution process; planning and cascading business goals, driving execution of strategic initiatives, and tracking the impacts of those Thu, 20 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/data-driven-try-using-a-little-more-intuition-next/ Are you a data driven decision maker? Dr. W. Edwards Deming once famously said “In God we trust; all others must bring data”. Indeed, process improvement approaches like Six Sigma emphasizes the importance of data collection, analysis and control. But in a new book author Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/lean-six-sigma-in-2012-and-beyond/ What does the coming year hold in store for Lean Six Sigma and process improvement practitioners? Today, the risks are higher and the pace of change is faster than even a couple of years ago, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox, which means that Mon, 17 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-importance-of-how-interview-with-author-dov-se/ We've entered an era where one banker in London can lose his company billions of dollars and force the resignation of his CEO, says Dov Seidman author of the book  HOW:  Why HOW We Do Anything Means Everything … in Business (and in Life) .  In this Process Wed, 12 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/practical-advice-on-hoshin-planning/ Hoshin Planning – what is it and how do you use it successfully? In this Process Perspectives podcast George Dramowicz, retired VP of Global Quality & Lean at Merix Corporation, explains the concept of Hoshin Planning and offers practical advice on how to implement it Mon, 10 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/operational-excellence-and-the-incredible-disappea/ According to Fortune Magazine, CEOs at Fortune 500 companies have an average tenure of less than 5 years. So how do you shape your long term vision for process excellence when you don’t even know who’s going to be leading your company from one year to the next? In this Wed, 05 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/defining-your-operational-excellence-vision-inter/ Vision - if your leaders don’t have it, how can you expect from your employees? But how do you make your operational excellence vision more powerful than a couple of meaningless slogans stuck in a Powerpoint somewhere? In this Process Perspectives interview, Berndt Forssell, Senior Mon, 26 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/business-excellence-at-jubilant-lifesciences/ How do you maintain flexibility while at the same time being able to anticipate and scale up to customer demand? In this Process Perspectives podcast, Kulbushan, the Global Head of Business Excellence at Jubilant Lifesciences, one of India’s largest pharmaceutical companies,   Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/using-bpm-for-transformation-efforts-interview-wit/ How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not Wed, 21 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/making-bpm-software-more-focussed-on-people-inter/ The BPM software market is overly geared towards IT automation, says independent analyst Ian Leaver at Forward Look. In this Process Perspectives, based on a video interview recorded LIVE at Pex Week Europe earlier this year, Leaver argues that Business Process Management Wed, 14 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/learning-the-lessons-of-dr-w-edwards-deming-a-disc/ "The world is drowning in information but is slow in acquisition of knowledge," said Dr. W Edwards Deming over two decades ago, an insight that is perhaps even more relevant today with the explosion of information sources now at   our Mon, 12 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/leadership-and-lean-six-sigma-at-chevron-europe/ Change in a big organization does not come free, says Eric Sirgo, General Manager of Operations at Chevron Europe. In this Process Perspectives podcast, Sirgo discusses the history of Chevron's Lean Six Sigma program, how it began as a grassroots effort before getting picked up by Wed, 07 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-challenge-of-improving-government-performance/ Italy. Britain. France. The United States. Greece. Spain. Ireland. A few short years ago, that would have been a roll call of some of the hottest economies on the planet – now without exception all are facing tough questions about the future of government services and what Tue, 06 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-excellence-at-cable-and-wireless/ Slower growth and increasing competition means that there is increasing pressure on profit margins so improving process efficiency to drive growth has become a critical role of process improvement in the industry. That was the view of Mark Zirbser, Head of Process Excellence at Mon, 05 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/how-to-use-failure-productively-interview-with-eba/ Failure is something that we don’t like to talk about and like to commit even less. But it’s an essential part of the learning process and if you work in continuous improvement, there’s a good chance that the road to excellence will have a few Thu, 01 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/nightmare-on-change-street-why-it-doesn-t-have-to/ Rapid technological innovation and an uncertain economic climate means that neither businesses nor individuals can afford to stand still. But like anyone who has tried to stick to a fitness regime can testify…change isn’t easy. Especially when it involves changing the Tue, 30 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/panel-discussion-using-lean-six-sigma-for-governme/ Like it or not, governments around the world are slashing budgets left right and center. Can they cut costs and still improve services? Some are looking to Lean Six Sigma for answers. But is it the right tool set and how can governments use it effectively? PEX Network Editor, Diana Wed, 24 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/open-discussion-with-newt-gingrich-on-lean-six-sig/ Can Lean Six Sigma really save the government $500 billion dollars a year? Those were the claims put forward by Republican party candidate Newt Gingrich in a recent Fox News interview. Gingrich is just one of the latest politicians to sign up to campaign group  Strong America Wed, 24 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/innovation-and-process-improvement-at-google/ Innovation and process improvement go hand in hand, says Alessandro Laureani, Global Operations Processes and Systems Manager at what might be considered one of the most innovative companies on this planet….Google. There's a lot that needs to happen between the Tue, 23 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/time-for-lean-six-sigma-to-grow-up-qwiksolver-and/ As the pace of change acclerates can traditional process improvement tools keep pace? It's time for Lean Six Sigma to grow up, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. In this Process Perspectives interview, North discusses some of the Wed, 17 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/throw-away-the-to-do-list-to-get-more-things-done/ Do you have a “to-do list” that’s a mile long? And how often do you finish the day with every item checked off? It might be that the "to do" list is actually hampering your productivity. At least that's the argument put forward by Peter Bregman author Thu, 11 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/fixing-a-spinning-wheel-and-making-improvements-su/ How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chief Operating Officer at Threshold Fri, 05 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/risks-and-outlook-for-cloud-computing/ Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastructure. But what are the Wed, 03 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/adapting-business-excellence-models-in-a-volatile/ What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars of the foundation's Business Fri, 29 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/applying-lean-techniques-for-personal-productivity/ Lean, which started out life in automobile manufacturing, has been popping up just about everywhere in the last few years such at banks, in government offices and healthcare organizations, among many others. But what about using Lean principles in daily life to become personally more Thu, 28 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/how-do-you-make-your-lean-six-sigma-program-your-c/ How do you get the C-suite to sit up and take notice of Lean Six Sigma? The reality is that many CEO’s give Lean Six Sigma their tacit support with one eye to the fact their competitors are doing it so they better be seen by the market to be doing something Thu, 14 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/how-to-predict-innovation-failure/ What if you could look into a crystal ball and find out which innovations are likely to succeed and which are likely to fail? We can, according to author Michael Raynor, who co-wrote The Innovator’s Solution with Clayton Christensen. Raynor says that a theory he’s developed Fri, 08 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/using-six-sigma-for-improved-customer-service/ Can Six Sigma improve customer satisfaction? At Starwoods Hotel Greater China, part of one of the world's largest hotel chains, Six Sigma forms an integral part of measuring, improving and reducing the variability of service quality at the individual hotels. Lisa Liu, regional Wed, 06 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/what-really-matters-to-customers-improving-the-cus/ One of the worst things you can have from a customer experience point of view is have leadership that "knows" what customers want, says Darin Phillips Vice President of Customer Experience at Bayview Loan Servicing. In this Process Perspectives podcast, Darin Mon, 04 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/leadership-lessons-from-ghenghis-khan/ History is littered with them - brutal but effective leaders. From Genghis Khan - that terror of the Mongolian steppes - to Joseph Stalin who introduced the gulag to his people, these leaders built empires founded on fear and violence and aren't often cited as Thu, 30 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-is-at-the-heart-of-innovation/ Procter & Gamble has come up with a novel approach to getting the right data to the right people at the right time - modelled on an airplane "cockpit".  The global consumer giant looked at how people make decisions on a daily basis - powerpoint slides, e-mails, Tue, 28 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/using-kaizen-and-ge-workout-to-engage-frontline-re/ How do you get frontline retail staff involved in process improvement?  Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives interview,  Paul Mathews, Fri, 24 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/the-secret-of-winning-in-new-markets/ New markets require a new way of doing business, says Stephen Wunker, founder of New Markets Advisors and author of a new book out this month called Capturing New Markets . In this Process Perspectives podcast, Wunker argues that capturing new markets requires a different approach Wed, 22 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-secret-of-employee-engagement-stop-talking-sta/ Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through discussion and theory. In this Tue, 21 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/did-poor-quality-lead-to-the-demise-of-the-soviet/ Quality has far-reaching ramifications, says economist Dr. Vladimir Kvint, and plays an integral role in fostering entrepreneurship. Dr. Kvint argued this point in this week's Deming Files column Deming and the Development of the Global Emerging Market . In this Process Wed, 15 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/french-language-l-application-de-lean-au-comptabi/ Peut on appliquer les methodes Lean au sein d’un department comptabilité? Chez Bombadier, on pense que «oui. » Dans ce podcast Process Perspectives , Natasha Bastien, Director Continuous Improvement,  Finance Shared Services, A&R chez Bombardier Tue, 14 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/waste-out-or-value-add/ Lean is often known as a tool for reducing waste. But should it really be about increasing added value in the business? Philip Holt, Director Customer Collaboration Online at Philips Consumer Lifestyle, says that many companies are starting to view Lean as a way of adding to the top Mon, 13 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/common-pitalls-when-using-lean-in-non-manufacturin/ Waste has no constituency, says Mike George, a retired consultant and director of a group campaigning for the use of Lean Six Sigma in government services to cut the deficit. His group Strong America Now recently got Republican politician Newt Gingrich on board its campaign, while Mon, 13 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/setting-the-scene-for-a-culture-of-lean-process-im/ Mark Stewart, Lean Six Sigma Deployment Leader at Xerox Europe, joins PEX Network to discuss how Xerox keeps Lean front of staffs' minds and pinpoints the value it’s driving for the business. Mark explains why, at a company that has been deploying both Lean and Six Thu, 09 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/selecting-and-implementing-the-right-technology/ Technology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the right technology in place for your business operations? Shailesh Grover, Global Head of Tue, 07 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/best-process-improvement-project-in-service-and-tr/ Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describes the drivers for the project, Thu, 02 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/dealing-with-uncertainty-and-taming-tigers-intervi/ Tigers may not be the first thing that springs to mind when you think about leading process improvement programs. But Jim Lawless, founder and CEO of leadership coaching company Taming Tigers, says that the fierce felines have more to to do Fri, 27 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/using-pex-to-align-it-in-your-business/ Rick Arthur, Senior Vice-President and Chief Information Officer at the Brickman Group, joins Ron Ambuter, Senior Vice President, Corporate Business Process Incubator, to discuss the alignment gap between IT departments and the rest of the business. In this interview, Fri, 20 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/customer-loyalty-and-how-to-get-more-of-it/ The conventional thinking around customer loyalty is that the only metric that really matters is whether your customer would refer you to others, says British retail expert Peter Wray. In this Process Perspectives podcast, part of a special Retail Excellence Week content series, Wray Fri, 13 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/rfid-the-greatest-thing-for-retailers-since-bar-co/ Radio Frequency Identification may have begun its life as a tool for the US military, but over the last few years it's really begun to take off as a means for retailers to track inventory throughout the entire supply chain. The technology gives each product, or asset, a unique Wed, 11 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-excellence-in-hr-to-make-employee-s-a-reta/ It’s often said that employees can be a firm’s most important asset. But how can retailers make sure that employees live up to that truism?  Marla Debbaudt, Director of Talent Management Operations at Gap Incorporated, joins PEX Network to discuss how the Mon, 09 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/beginning-your-lean-transformation-how-to-initiate/ Debashis Sarkar, author and Asia's Service Lean Pioneer; shares his views on culture building and its associated trials and tribulations. In this Process Perspectives podcast, Sarkar discusses how your organization can begin to plot out a path to turning around its culture Fri, 06 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/business-process-outsourcing-award-winner/ What makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence Network's Best Business Process Outsourcing Project Award, Serco Consulting, says Fri, 06 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/gaining-employee-engagement-and-buy-in-for-lean-in/ Gaining the buy-in of upper management and employees for Lean change initiatives, can be one of the biggest challenges faced by process improvement professionals. In this Process Perspectives podcast, Peter Stoppelenburg, Director of High Performance Organization at Dutch power Thu, 05 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/the-bottom-up-or-top-down-debate-deutsche-bank-wei/ Keeping Lean front of mind for your leadership comes down to results, says Geoff MacDiarmid, Head of Lean Europe at Deutsche Bank. In this PEX Network podcast, Geoff discusses the ways that Deutsche Bank makes process excellence a key part of the culture at Deutsche bank, and discusses Wed, 04 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/how-to-build-presence-without-presence-process-imp/ Rene Lauterbach, Director of Process Improvement for EMEA and APLA at Sigma Aldrich, joins PEX Network ahead of the 3 rd Annual Nordic Process Excellence Summit to discuss how leadership involvement relates to Operational Excellence within the business and how this is reflected across Thu, 28 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/systems-thinking-for-sustainability/ A company ultimately exists to enhance the well being of society, and not the other way around, argues author Frank Dixon, an expert on implementing sustainability measures to enhance corporate performance. In this PEX Network podcast, Dixon argues that current approaches to Wed, 27 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/lean-and-green-initiative-at-gk/ Can existing manufacturing practices be adapted to support sustainable business? That's the question that Andrea Pampanelli, Driveline CI Leaders and Environmental Specialist at GKN, is seeking to answer. Andrea is doing her PHD on applying Lean and Green principles to manufacturing. Thu, 21 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/interview-with-jason-chipchase-head-opex-virgin-m/ What does it take to lead a successful Lean transformation in your company? One of the winners of PEX Network's European Process Excellence Awards tells us what it took them. Jason Chipchase, Head of Operational Excellence at Virgin Media, one of Britian’s largest Wed, 20 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/responding-to-process-complexity-in-public-utili/ Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structure and culture of Southern Wed, 20 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/culture-an-excuse-for-bad-habits/ Business is booming in the Middle East and Lean Six Sigma is starting to play a crucial role, says Aref Al Awadi, Team Leader Business Process Development, Kuwait Petroleum Industries. But, he adds, sometimes culture is blamed for what are just plain bad habits. In this Wed, 13 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/the-price-of-sustainability/ How do you assign value to sustainability? Are company profits and environmentalism compatible goals? Companies are starting to wake up to the financial benefits of sustainability, says J ohn Peloza, a business professor at Simon Fraser University in British Columbia, Thu, 07 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/start-slow-and-small-tips-for-six-sigma-success/ Six Sigma can be perceived as slow and arduous, says Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, but it doesn’t need to be. The key, he says, is understanding the "why".  Tom joins PEX Network to share his best practice tips for rolling Fri, 25 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/singtel-where-eagles-dare/ A fast moving industry, a business growing by acquisition and expanding its service offering, and processes that were straining under the pressure? Sound familiar? Those are the challenges that faced Singapore Telecommunications Ltd, Asia's answer to America's AT&T, when they Tue, 15 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/what-i-wish-i-d-known-john-murphy-csx/ In this week’s What I wish I’d known interview John Murphy, Assistant Vice President Process Excellence at rail transport company CSX, describes the lessons he’s learned along the way, and even reveals why railroads are in his DNA. Fri, 11 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/christina-pritchard-metalucid/ Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. In this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard talks about the role of talent Mon, 07 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/what-i-wish-i-d-known-anu-george-morningstar-resea/ Quality is often seen to drive bottom line impact. But can it really make on impact on top line growth? In this week's What I wish I'd known interview, Anu George, Chief Quality Officer at Morningstar Research, details why she thinks it can. She also talks about Fri, 04 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/lean-flight-initiative/ It's an industry that's at the whim of weather, under pressure from rising oil prices, at risk from terrorism...and even unpronounceable Icelandic volcanoes sometimes get in on the action. In this Process Perspectives podcast Brian McConnell, Manager of Wed, 02 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/james-bellini/ We're now entering the first world war of talent for the  top one percent of really leading edge players, says futurologist and author James Bellini. In this Profit through Process interview with Lean for Everyone blogger Jon Wetzel, Bellini reveals what the war for talent means Mon, 28 Feb 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/mark-fendley/ When you've worked twenty five years in continuous improvement, you'll get to the end of that time and realize that you've got another twenty years to go, says Mark Fendley, a Master Black Belt at car manufacturer BMW. In this Profit Through Process What I Wish I'd Thu, 24 Feb 2011 05:00:00 GMT processexcellencenetwork.com