tag:typepad.com,2003:weblog-163426 2012-01-24T19:01:28-05:00 CRM, Philosophy, Baseball & Universal Metaphors TypePad http://creativecommons.org/images/public/somerights20.gifPgreenbloghttp://feedburner.google.com(Enter a personal message you would like to have appear at the top of your feed.) tag:typepad.com,2003:post-6a00d83452eab969e20168e606e50d970c 2012-01-24T19:01:28-05:00 2012-01-25T07:20:06-05:00 Paul G. This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “Calculating the ROI of Social Media" to check out the full lists of posts from...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=6baJ_bs5a8o:URC2Wh0iNnM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=6baJ_bs5a8o:URC2Wh0iNnM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=6baJ_bs5a8o:URC2Wh0iNnM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=6baJ_bs5a8o:URC2Wh0iNnM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=6baJ_bs5a8o:URC2Wh0iNnM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=6baJ_bs5a8o:URC2Wh0iNnM:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/6baJ_bs5a8o" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2012/01/blog-carnival-the-roi-of-social-media-is-the-crv-of-revenue-impact.html tag:typepad.com,2003:post-6a00d83452eab969e20162ffdb8171970d 2012-01-19T16:42:16-05:00 2012-01-19T16:42:20-05:00 Paul G. (PG: This is straight out of the pen of Brent Leary. Brent for those of you who don’t know him is….oh, wait, everyone of you knows him so I don’t have to explain. He is hosting the first ever...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=mEIa0JgLEs4:1H5-wzb0lQs:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=mEIa0JgLEs4:1H5-wzb0lQs:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=mEIa0JgLEs4:1H5-wzb0lQs:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=mEIa0JgLEs4:1H5-wzb0lQs:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=mEIa0JgLEs4:1H5-wzb0lQs:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=mEIa0JgLEs4:1H5-wzb0lQs:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/mEIa0JgLEs4" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2012/01/social-business-in-atlanta-the-opening-gun-fired-by-brent-leary.html tag:typepad.com,2003:post-6a00d83452eab969e2015438f16a1b970c 2011-12-26T06:01:07-05:00 2011-12-30T08:35:03-05:00 Paul G. To understand why I’m saying this, please go to Part I on my ZDNet blog here. Gamification becomes Serious Business No matter how old you are, human beings never lose their desire to play. Play makes...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=719kmWoTT3g:-51R2umGpxU:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=719kmWoTT3g:-51R2umGpxU:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=719kmWoTT3g:-51R2umGpxU:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=719kmWoTT3g:-51R2umGpxU:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=719kmWoTT3g:-51R2umGpxU:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=719kmWoTT3g:-51R2umGpxU:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/719kmWoTT3g" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/12/crm-2012-forecastthe-era-of-customer-engagement-begins-part-ii.html tag:typepad.com,2003:post-6a00d83452eab969e2015436b17cd2970c 2011-11-07T10:00:00-05:00 2011-11-07T09:11:18-05:00 Paul G. Alright, I'm not going to keep you in any kind of suspense. I'm going to let you know from the get go who won. Though please go to the CRM Idol website for more coverage of the winners. The Winners...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=gZs044iBl3A:YbaB33TCCVs:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=gZs044iBl3A:YbaB33TCCVs:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=gZs044iBl3A:YbaB33TCCVs:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=gZs044iBl3A:YbaB33TCCVs:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=gZs044iBl3A:YbaB33TCCVs:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=gZs044iBl3A:YbaB33TCCVs:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/gZs044iBl3A" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/11/the-voters-speak-crm-idol-2011-announces-winners-who-voted.html tag:typepad.com,2003:post-6a00d83452eab969e20154365a0aad970c 2011-10-23T10:49:32-04:00 2011-10-23T10:49:36-04:00 Paul G. Okay everyone, I'm going to have this as my only post or at least the one at the top of the page for the next 10 days through 6pm on October 31, 2011. What you see here is the 4...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=ljRYynQiNT0:wh5L51DJYuM:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=ljRYynQiNT0:wh5L51DJYuM:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=ljRYynQiNT0:wh5L51DJYuM:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=ljRYynQiNT0:wh5L51DJYuM:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=ljRYynQiNT0:wh5L51DJYuM:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=ljRYynQiNT0:wh5L51DJYuM:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/ljRYynQiNT0" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/10/crm-idol-2011-the-polls-are-now-officially-open.html tag:typepad.com,2003:post-6a00d83452eab969e20162fbbd2ed0970d 2011-10-21T07:00:00-04:00 2011-10-18T18:33:35-04:00 Paul G. Given that today is the day that CRM Idol finalist videos are going to be appearing in our dropbox folder for public viewing starting on Saturday October 22, I thought I'd finish the finalist reviews...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=LZOSSUdG6j0:xH07AMX3SPw:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=LZOSSUdG6j0:xH07AMX3SPw:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=LZOSSUdG6j0:xH07AMX3SPw:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=LZOSSUdG6j0:xH07AMX3SPw:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=LZOSSUdG6j0:xH07AMX3SPw:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=LZOSSUdG6j0:xH07AMX3SPw:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/LZOSSUdG6j0" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/10/crm-idol-2011-now-finally-it-all-ends-with-emea.html tag:typepad.com,2003:post-6a00d83452eab969e201539267cf69970b 2011-10-20T07:00:00-04:00 2011-10-18T18:33:01-04:00 Paul G. Okay, yesterday we had the first of the two Americas finalists for your perusal. Now the last two. I'd say Slainte but that sounds ridiculous and has something to do with drinking, so I'm not saying...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=-YwpgDGKkvc:dYewYdPbPwc:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=-YwpgDGKkvc:dYewYdPbPwc:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=-YwpgDGKkvc:dYewYdPbPwc:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=-YwpgDGKkvc:dYewYdPbPwc:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=-YwpgDGKkvc:dYewYdPbPwc:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=-YwpgDGKkvc:dYewYdPbPwc:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/-YwpgDGKkvc" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/10/crm-idol-2011-finalists-reviews-2-the-americas-redux.html tag:typepad.com,2003:post-6a00d83452eab969e20162fbbb459d970d 2011-10-19T07:27:00-04:00 2011-10-18T13:43:04-04:00 Paul G. This Friday at 6pm Eastern time, the seven CRM Idol finalists - 4 from the Americas and 3 from EMEA - will be submitting their videos that will pretty much determine who is going to be chosen the...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=pdI_sp0MBVA:wWjYGSvR5O4:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=pdI_sp0MBVA:wWjYGSvR5O4:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=pdI_sp0MBVA:wWjYGSvR5O4:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=pdI_sp0MBVA:wWjYGSvR5O4:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=pdI_sp0MBVA:wWjYGSvR5O4:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=pdI_sp0MBVA:wWjYGSvR5O4:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/pdI_sp0MBVA" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/10/crm-idol-finals-now-for-the-fun.html tag:typepad.com,2003:post-6a00d83452eab969e2015391f31c4a970b 2011-09-29T08:59:05-04:00 2011-09-29T08:59:10-04:00 Paul G. NOTE: Since this is a really good promotion for winning a Dell E6320 and it’s a reliable one because its coming from my great friend, CRM Playaz sidekick and seriously heavyweight CRM thought leader...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=3fCiroEhKIw:7Drsa6xq6HI:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=3fCiroEhKIw:7Drsa6xq6HI:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=3fCiroEhKIw:7Drsa6xq6HI:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=3fCiroEhKIw:7Drsa6xq6HI:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=3fCiroEhKIw:7Drsa6xq6HI:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=3fCiroEhKIw:7Drsa6xq6HI:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/3fCiroEhKIw" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/09/from-brent-leary-tweet-for-chance-to-win-a-free-dell-laptop-from-pg-do-it.html tag:typepad.com,2003:post-6a00d83452eab969e201539146d419970b 2011-09-05T10:00:00-04:00 2011-09-06T05:48:20-04:00 Paul G. For whatever reasons, the hospitality and travel industries are amazing for providing an endless fount of stories. These stories could almost be called, in a strategic sense, individually customized...<br/> <br/> The award winning, edgiest CRM blog on the planet. The industry, the concepts, the news from CRM at the Speed of Light author Paul Greenberg<div class="feedflare"> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=Bs55oE66w78:oc-b8BY91n8:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=Bs55oE66w78:oc-b8BY91n8:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=Bs55oE66w78:oc-b8BY91n8:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=Bs55oE66w78:oc-b8BY91n8:qj6IDK7rITs"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?d=qj6IDK7rITs" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/Pgreenblog?a=Bs55oE66w78:oc-b8BY91n8:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/Pgreenblog?i=Bs55oE66w78:oc-b8BY91n8:F7zBnMyn0Lo" border="0"></img></a> </div><img src="http://feeds.feedburner.com/~r/Pgreenblog/~4/Bs55oE66w78" height="1" width="1"/> http://the56group.typepad.com/pgreenblog/2011/09/choice-circumstance-context-the-hilton-hotel-the-vagaries-of-the-customer-experience.html