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<title>Pow! Right Between The Eyes! Andy Nulman's Blog About Surprise</title>
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<title>The Future of Books vs. The Future of Reading </title>
<link>http://feedproxy.google.com/~r/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise/~3/FGBvCIXGG5w/to-paraphrase-john-lennon-in-a-most-blasphemous-manner-so-this-is-christmas-and-what-have-you-boughtin-my-case-over-the.html</link>
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<description>To paraphrase John Lennon, in a most blasphemous manner, "So this is Christmas, and what have you bought?" In my case, over the past couple of weeks, I bought an Amazon Kindle for myself, and the special edition three-volume set...</description>
<content:encoded><![CDATA[<p>To paraphrase John Lennon, in a most blasphemous manner, </p><blockquote><blockquote><em><span style="color: #ff0000; font-size: 24px; font-family: Arial Black;"><blockquote><p><span style="font-size: 24px;">&quot;So this is Christmas, </span><span style="font-size: 24px;">and what have you bought?&quot;</span></p>

</blockquote></span></em></blockquote></blockquote>

<p>In my case, over the past couple of weeks, I bought an Amazon Kindle for myself, and the <a href="http://www.assouline.com/assouline-boutique/The%20Chanel%203%20Book%20set,%20Special%20Edition_529.html">special edition three-volume set on the history of Chanel</a> as a gift.</p>

<p>While both are, ostensibly, reading material, the polar opposite nature of the two got me to thinking about the lifespan of books as we know it.</p>

<p>Since the launch of the Kindle (and its Sony eBook / Barnes &amp; Noble Nook brethren), old and new media alike have been abuzz about how the device heralds &quot;<em><strong>the future of books!</strong></em>&quot; (Check out <a href="http://www.newyorker.com/reporting/2009/08/03/090803fa_fact_baker">this piece from the New Yorker.</a>)</p>

<p><font class="P"><a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a71d82e5970b-pi" style="float: left;"><img alt="Chanelcover" border="0" class="asset asset-image at-xid-6a00d83451bd1369e20120a71d82e5970b " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a71d82e5970b-800wi" style="border: 4px solid #ff0000; margin: 0px 5px 5px 0px;" title="Chanelcover" /></a></font>Well, after toying around with the Kindle, and gingerly handling the quilted-leather-bound Chanel set (that&#39;s it at left), I have a slightly different opinion.</p>

<p>Kindle is indeed the future, namely <span style="color: #ff0000; font-family: Arial Black;">the future of</span> <span style="color: #ff0000; font-family: Arial Black;">reading</span>.&#0160; It&#39;s ideal for novels, textbooks, newspapers, nonfiction and all other tomes or periodicals that actually need to be read.&#0160; It provides a most necessary service to those of us who want to simplify and unclutter our lives, and what it in turn does for the environment, more specifically our forests, should guarantee <strong>Jeff Bezos</strong> a Christmas card from <strong>Al Gore</strong> and <a href="http://www.davidsuzuki.org">David Suzuki</a> for the rest of his life.</p>

<p>But the Kindle <em><span style="font-family: Arial Black;">will not</span></em>, as many fear, kill books. (Won&#39;t kill magazines either, as <a href="http://www.marketingmag.ca/english/news/media/article.jsp?content=20091208_155124_9752">this article shows</a>...but I digress.)</p>

<p>Frankly, I think the Kindle will open up a new market for books that are <span style="color: #ff0000; font-family: Arial Black;">not necessarily meant to be </span><span style="color: #ff0000; font-family: Arial Black;">read</span>, like the aforementioned Chanel box set.&#0160; </p>

<p>The Chanel books are published by <a href="http://www.assouline.com/index2.php">Assouline</a>, a ten-year-old French company that, as is says on its website, creates &quot;<em><strong>fine illustrated books, luxury editions
and an exquisite gift line dedicated to fashion, photography, art and
design.</strong></em>&quot;&#0160; The books range in price from a $<a href="http://www.assouline.com/books-assouline/Lifetime-Chef%20Daniel%20Boulud_343-10.html">40 bio of chef Daniel Boulud</a> to the <a href="http://www.assouline.com/assouline-boutique/The%20GOYARD%20Trunk_432.html">Goyard Trunk</a>, which houses 100 of Assouline&#39;s signature Memoire
photo-biographies on art, fashion, design and architecture in a trunk from luxury luggage maker <a href="http://www.goyard.com/goyard.html">Goyard</a>, and will set you back a mere $20,000.</p>

<p>(I bought the Chanel box at a bookstore called <a href="https://www.librissime.com/eng/">Librissme</a>, a most tony spot where I actually put on white gloves to handle some of their volumes, including a $10,000 history of golf that was housed in its own plexiglass-covered coffee table.&#0160; Check out this joy-to-walk-into, anti-Borders below.)</p>



<div style="text-align: center;"><p style="text-align: center;"><span style="text-decoration: underline;"><a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a736f952970b-pi" style="display: inline;"><img alt="Librissme" border="0" class="asset asset-image at-xid-6a00d83451bd1369e20120a736f952970b image-full " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a736f952970b-800wi" style="width: 435px; height: 236px;" title="Librissme" /></a> </span></p><p style="text-align: left;">Forget the price point; the point here is that thanks to the Kindle, books will be elevated to enjoy a newfound respect and positioning in the literary world.&#0160; Books will become gifts (even more so than they are now), display items, rare collector pieces, &quot;you snooze, you lose&quot; limited editions, focal points in one&#39;s home or office (and that&#39;s just new books; as the world becomes more Kindlified, the market for antique and out-of-print books will soar).&#0160; <a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20128761ff3b8970c-pi" style="float: right;"><img alt="Thelightindarkness-frontcov" border="0" class="asset asset-image at-xid-6a00d83451bd1369e20128761ff3b8970c " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20128761ff3b8970c-800wi" style="margin: 0px 0px 5px 5px; width: 164px; height: 191px;" title="Thelightindarkness-frontcov" /></a></p></div>

<p>The Kindle will give new life to books like &quot;<a href="http://www.thelightindarkness.com/home/">The Light in Darkness</a>,&quot; my friend <strong>Lawrence Kirsch&#39;</strong>s new fan-sourced, photo-filled tribute to Bruce Springsteen (that&#39;s it at right), the follow-up to his best-selling--and now unavailable-- &quot;For You Bruce.&quot;&#0160; For as good as the Kindle may be with words, it can&#39;t capture the thrill of looking at crisp, sharp, emotional photos of a band, a landmark, a child, a puppy or a historical event.&#0160; </p>

<p>As publishers flock to the electronica of the Kindle, passionate entrepreneurs like Lawrence will find--and fill--a tangible, tactile gap in the marketplace.</p>

<p>The Kindle will also give new life to books like this:&#0160; <a href="http://hlt.media.mit.edu/popables/index.html">Electronic Popables</a>, an <font class="P">interactive pop-up book that sparkles, 
 sings, and moves.&#0160; Check it out below: <br /></font></p>

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<p>The great thing about all the above is that in a world of disintermediation (have you spoken to a typesetter or record-store owner lately?), <em><span style="font-family: Arial Black;">there is most definitely a future</span></em> for the world of publishing...one where books and reading both live, but in most cases, independantly and mutually exclusive.</p><div class="feedflare">
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<category>A-1 Essential Reads</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Tue, 08 Dec 2009 06:15:00 -0500</pubDate>

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<item>
<title>Inside The Soul of The New Entrepreneur</title>
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<description>Full disclosure before this one begins: I am the proud father of two incredible, unique young men: My younger son Hayes, at 19, is wise and toughened well beyond his years. He has a sparkling creative mind and applies it...</description>
<content:encoded><![CDATA[<p>Full disclosure before this one begins:</p><p>I am the proud father of two incredible, unique young men:&#0160; </p><ul>
<li><em>My younger son <strong>Hayes</strong>, at 19, is wise and toughened well beyond his years. He has a sparkling creative mind and applies it with the nimbleness of his hands as he goes about learning and performing his passion of designing innovative, expectation-bending high-end furniture.&#0160; <br /></em></li>
<li><em>My elder son <strong>Aidan </strong>is independent, adventurous and equally creative, expressing himself more flamboyantly than his somewhat more-subdued brother.&#0160; Aidan&#39;s tools are words, ideas and social interaction, and he melds them together into something special with every project he takes on (and with every outfit he wears). </em></li>
</ul>
<p>Today is Aidan&#39;s 22nd birthday, and the best birthday gift is the one he&#39;s given himself...and has chosen to share with the digiterati.</p><p>Speaking objectively now, I gotta say that Aidan&#39;s recent wordsmithing at Posterous.com, a blog called &quot;<a href="http://youphonics.posterous.com/">Journal of a First-Time Entrepreneur,</a>&quot; is among the most insightful, honest, raw, endearing and frightening writing on the web.</p><p>Subtitled &quot;<strong>A GenY&#39;s Adventures in Entrepreneurship,</strong>&quot; Aidan is painstakingly and perhaps too-openly documenting the daily trials and tribulations of launching an Internet-based start-up called <a href="http://youphonics.us1.list-manage.com/subscribe?u=61d44c759b154a940b8a48a10&amp;id=6111e6ae8e">Youphonics</a>. More than just diarizing it, he summarizes each post with homework/action items and the all-important lessons learned. </p><p>As someone who has gone through a couple of these himself, and who has counseled dozens of others in their start-up dreams, I find this full-bodied exposure to be incredibly heartening, educational and sometimes just juicily voyeuristic.&#0160; When I spoke at a youth entrepreneurship conference in Toronto a couple of weeks ago, I urged the brilliant kids there to jump into this blog head first.&#0160; It&#39;s that good.</p><p>I don&#39;t know where Aidan&#39;s <strong>Youphonics </strong>project will land up--it could be a game changer, an expensive lesson, or somewhere on a thousand points in between those two extremes.&#0160; But I do know three things:</p><ol style="font-family: Arial Black;"><li><span style="font-size: 15px;"><span style="font-size: 15px;">&quot;<a href="http://youphonics.posterous.com/">Journal of a First-Time Entrepreneur</a>&quot;should be <span style="color: #ff0000; font-size: 15px; font-family: Arial Black;">required reading</span> for anyone wanting to start--or are in the throes of starting--their first business.</span></span></li>
<li><span style="font-size: 15px;"><span style="font-size: 15px;"><span style="color: #ff0000; font-size: 15px;">I regret not doing the same thing</span> during my times doing the same thing.</span></span></li>
<li><span style="font-size: 15px;"><span style="font-size: 15px;">If all else fails, Aidan will have at least documented a story that could <span style="color: #ff0000; font-size: 15px;">find life as a book, speech or college course.</span></span></span></li>
</ol>
<p>But, knowing Aidan, I don&#39;t think all else will fail.</p><p><a href="http://youphonics.posterous.com/">Read this</a>. Go back and start at the very beginning.&#0160; And pass it on to someone young you know who can benefit from it.</p><p>And know why I&#39;m proud of him as an individual, not just as my son.</p><div class="feedflare">
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<category>Words of Wisdom</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Sat, 05 Dec 2009 15:24:37 -0500</pubDate>

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<item>
<title>Speaking For Myself, And...</title>
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<description>So, I'm going to speak at another conference. Andy Sernovitz' Supergenius Word of Mouth Marketing Conference on December 16 in Chicago, to be exact. Ho hum. A speaking gig. So what else is new, right? Well, the reason why I'm...</description>
<content:encoded><![CDATA[<div style="text-align: left;">So, I&#39;m going to speak at another conference. <a href="http://www.typepad.com/site/blogs/6a00d83451bd1369e200e55074648a8834/post/6a00d83451bd1369e20120a6ec031b970b/edit?saved=e#"><br /></a></div><p>Andy Sernovitz&#39; <a href="http://gaspedal.com/supergenius/">Supergenius Word of Mouth Marketing Conference</a> on December 16 in Chicago, to be exact.</p><p>Ho hum.&#0160; A speaking gig.&#0160; So what else is new, right?</p><p>Well, the reason why I&#39;m going is.</p><p>At first, when Andy asked, I had to say no...too busy, too much to do, a TV network to launch, too close to Christmas, too cold in Chicago.&#0160; Too many excuses.</p><p>But then, I took a look at the all-important &quot;<em><strong><span style="color: #ff0000;"><span style="color: #ff0000;">who else is coming.</span></span></strong></em>&quot;</p><p>And that&#39;s why I&#39;m going.</p><p>Many times, jeez <em><strong>MOST </strong></em>times, I&#39;ll bolt a conference as soon as I&#39;m off stage.&#0160; This is not ego speaking, but reality.&#0160; As I said before, too much to do, etc.&#0160; What I try to do is balance is what I can learn sticking around vs. what I can accomplish by leaving.&#0160; Leaving usually wins.</p><p>But given the task ahead of me--launching TXT-TV--Airborne Mobile&#39;s four-years-in-the-making, big hairy project of 2010--and seeing who else is speaking here, the day is a major-league learning opportunity.&#0160; Case studies from mega-brands like <strong>Coke</strong>, <strong>Starbucks</strong>, <strong>Domino&#39;s</strong> and <strong>Maker&#39;s Mark</strong> bourbon.&#0160; Numerous social networking experts. Live &quot;<em><strong>Will It Blend</strong></em>&quot; demos from Blendtec&#39;s <strong>George Wright</strong>.&#0160; Timely, too, given the aforementioned network launch. (And any time I can hang with fellow speakers <strong>Mitch Joel</strong> and <strong>Saul Colt</strong>, and my Chicago-based buddy <strong>Jim Fannin</strong>, well...)</p><p>As oft-mentioned here and in <a href="http://www.amazon.com/Pow-Right-Between-Eyes-Profiting/dp/0470405503/ref=pd_bbs_sr_1?ie=UTF8&amp;s=books&amp;qid=1234647564&amp;sr=8-1">my Pow! book</a>, Sernovitz is the world-wide maestro of word-of-mouth.&#0160; Since I changed my &quot;vote&quot; from no to yes, he&#39;s been peppering me and all the other speakers with ways for us to promote said conference via word-of-mouth methods like <a href="http://www.youtube.com/watch?v=WeRqdpXx_qk">live interviews</a>, special discounts (see photo below) and bribery, like the blatantly-promotional (and ostentatiously-colored) t-shirt he&#39;s getting yours truly and <a href="http://www.damniwish.com/2009/11/how-to-get-word-of-mouth-for-a-conference-with-a-t-shirt.html">others to wear and blog about</a> (see photo below again).</p><p>So consider me playing along in promoting the conference.&#0160; </p><p>And consider yourself promoted to.</p><p>But frankly, you&#39;re secondary.&#0160; </p><p>This time, for perhaps the first time, I&#39;m doing it for me.</p><p style="text-align: center;">.<a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a6ec9a7f970b-pi" style="display: inline;"><img alt="Andy T-shirt" border="0" class="asset asset-image at-xid-6a00d83451bd1369e20120a6ec9a7f970b " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e20120a6ec9a7f970b-800wi" style="border: 4px solid black;" title="Andy T-shirt" /></a></p><p></p><p></p><p></p><p></p><div class="feedflare">
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<category>The Media Whore</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Mon, 30 Nov 2009 06:15:00 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/so-im-going-to-speak-at-another-conference-andy-sernovitz-supergenius-word-of-mouth-conference-december-16-in-chicago-to-b.html</feedburner:origLink></item>
<item>
<title>...Spoken For</title>
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<description>A few weeks ago, I spent a most enjoyable Saturday afternoon at my alma mater McGill University being grilled...uh, interviewed by professor Karl Moore. I had a blast. I learned a lot...about me, and about the intelligence of the audience...</description>
<content:encoded><![CDATA[<p>A few weeks ago, I spent a most enjoyable Saturday afternoon at my alma mater McGill University being grilled...uh, interviewed by professor Karl Moore.&#0160; </p><p>I had a blast.&#0160; I learned a lot...about me, and about the intelligence of the audience (it was primarily composed of parents of students who were in town for homecoming week.</p><p>It&#39;s coming to YouTube soon, but the school just sent me <a href="http://bcooltv.mcgill.ca/Viewer1/?RecordingID=37743">this link</a> to preview it.</p><p>If you got an extra minute or 51...enjoy!</p><div class="feedflare">
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</div>]]></content:encoded>


<category>The Media Whore</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Mon, 30 Nov 2009 06:10:00 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/spoken-for.html</feedburner:origLink></item>
<item>
<title>An Oral Surprise (The Very Innocent Type)</title>
<link>http://feedproxy.google.com/~r/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise/~3/m3kXwdsx6bI/an-oral-surprise-the-very-innocent-type.html</link>
<guid isPermaLink="false">http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/an-oral-surprise-the-very-innocent-type.html</guid>
<description>This one sent along from my brilliant colleague Pierre Vanacker (when someone as well-read and tech-savvy as Pete is a Friend of Pow!, you know this concept is a far-reaching one indeed). What's the best way to get kids to...</description>
<content:encoded><![CDATA[<p>This one sent along from my brilliant colleague <strong>Pierre Vanacker</strong> (when someone as well-read and tech-savvy as Pete is a Friend of <span style="color: #ff0000; font-family: Arial Black;">Pow!</span>, you know this concept is a far-reaching one indeed).</p><p>What&#39;s the best way to get kids to brush their teeth, especially after eating treats?</p><p>Free samples of toothpaste and funky toothbrushes, right?</p><p><span style="color: #ff0000; font-size: 18px; font-family: Arial Black;">Wrongo!</span></p><p> This stroke of genius from Colgate and Young &amp; Rubican Thailand (of all places).&#0160; They replaced the sticks of ice cream and cotton candy with gentle, but VERY effective toothbrush-shaped Surprise cause-and-effect reminders that say, simply, &quot;<em><strong>Don&#39;t forget</strong></em>.&quot;</p><p><a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e2012875c6b6f1970c-pi" style="display: inline;"><img alt="Ice-cream.preview" border="0" class="asset asset-image at-xid-6a00d83451bd1369e2012875c6b6f1970c image-full " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e2012875c6b6f1970c-800wi" style="border: 4px solid #ff0000;" title="Ice-cream.preview" /></a></p><br /><div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=m3kXwdsx6bI:swON027pzcs:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=m3kXwdsx6bI:swON027pzcs:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=m3kXwdsx6bI:swON027pzcs:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?i=m3kXwdsx6bI:swON027pzcs:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=m3kXwdsx6bI:swON027pzcs:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?i=m3kXwdsx6bI:swON027pzcs:F7zBnMyn0Lo" border="0"></img></a>
</div>]]></content:encoded>


<category>Pows!</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Sun, 22 Nov 2009 16:01:05 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/an-oral-surprise-the-very-innocent-type.html</feedburner:origLink></item>
<item>
<title>Punishing Loyalty For Dallying With The Competition</title>
<link>http://feedproxy.google.com/~r/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise/~3/92OcJIrT254/punishing-loyalty-for-dallying-with-the-competition-1.html</link>
<guid isPermaLink="false">http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/punishing-loyalty-for-dallying-with-the-competition-1.html</guid>
<description>I am writing this from the Air Canada Maple Leaf Lounge, the ritzy executive enclave at Montreal's Trudeau Airport. This place is like a second home to me. I fly almost exclusively with Air Canada. I am a Super Elite...</description>
<content:encoded><![CDATA[<div>I am writing this from the Air Canada Maple Leaf Lounge, the ritzy executive enclave at Montreal&#39;s Trudeau Airport.</div>
<div>&#0160;</div>
<div>This place is like a second home to me.&#0160; I fly almost exclusively with Air Canada.&#0160; I am a Super Elite member--the top of top-tier fidelity program&#0160;status--and even after depleting my account for family trips to Los Angeles and Denver, I still have about a half-million (yup, 500,000-) Frequent Flier miles at my disposal.</div>
<div>&#0160;</div>
<div>But even with an upgraded Business Class boarding pass in my hands for my 10:30 p.m., I am still seething.</div>
<div>&#0160;</div>
<div>Here&#39;s why:</div>
<div>&#0160;</div>
<div>I am speaking tomorrow morning at a Youth Entrepreneur Conference in Toronto.&#0160; Organized by students for students, I was <strong><em>supposed to be</em></strong> flying on Porter Airlines for two reasons-- convenience (the Toronto Island Airport is next door to the Harbour Castle hotel where I am speaking), and economy (to help save the students money, I agreed to the cheaper Porter ticket).&#0160; Now I&#39;ve flown Porter before and it&#39;s a delight in every way...but&#0160;my worldwide travel&#0160;sked and&#0160;Super Elite status always leans me towards Air Canada whenever I can.</div>
<div>&#0160;</div>
<div>Anyway, I get to the airport and the 9:00 p.m. Porter flight is long delayed due to fog problems at the tiny Toronto Island Airport.&#0160; No prob, I&#39;ll just phone the conference organizer&#0160;and tell her I&#39;ll be late.&#0160;&#0160;</div>
<div>&#0160;</div>
<div>But of course, for some reason, tonight&#39;s the one night I can&#39;t get a wi-fi signal on my&#0160;Blackberry or&#0160;Laptop, and the organizer&#39;s contact info is in my Gmail.</div>
<div>&#0160;</div>
<div>No problem, I think, I&#39;ll just head into the Maple Leaf lounge, use the Internet, and get her number.</div>
<div>&#0160;</div>
<div><span style="FONT-SIZE: 14px; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; COLOR: #ff0000; FONT-FAMILY: Arial Black">And that&#39;s where the trouble begins!</span></span></span></div>
<div>&#0160;</div>
<div>So, guess which Super Elite member was refused entry to his second home?</div>
<div>&#0160;</div>
<div>And guess why?&#0160; Because I&#39;m &quot;<strong><em>Flying with a competitor</em></strong>&quot; as I was told.</div>
<div>&#0160;</div>
<div>&quot;<strong><em>Indeed</em></strong>,&quot; I agreed, &quot;<strong><em>but these are extenuating circumstances.&#0160; And I just want to use the Internet for 60 seconds!</em></strong>&quot;</div>
<div>&#0160;</div>
<div>&quot;Too bad,&quot; I was told.&#0160; &quot;No boarding pass, no entry.&quot;&#0160;&#0160;</div>
<div>&#0160;</div>
<div>Now I&#0160;can understand if I have no history with the company, and I&#39;m trying to mooch my way in for a free drink or bag of pretzels.&#0160; But Airborne Mobile, my company, spends tens of thousands of dollars with Air Canada every year.&#0160; I am a charter member of Aeroplan,&#0160;the aforementioned frequent flier program.&#0160; And when the world dumps on this airline, I defend it.&#0160; (At a recent Super Elite get-together with Air Canada execs, including my friend Air Canada CEO <strong>Calin Rovinescu</strong>, I was asked my biggest beef with the airline.&#0160; I couldn&#39;t think of anything that wasn&#39;t small-minded on my part; just get me there safely and on time, that&#39;s all I want.&#0160; Jeez, I wish they would ask me that now...but I digress).</div>
<div>&#0160;</div>
<div>So what do I do?</div>
<div>&#0160;</div>
<div>I <strong><em>BUY</em></strong> a one-way ticket&#0160;to Toronto for $289 or so, get into the lounge, get the organizer&#39;s number, and tell her to cancel the Porter flight (there was no guarantee it was going to be able to land tonight, nor any that I could get on the 6:30 a.m. tomorrow).&#0160;&#0160;</div>
<div>&#0160;</div>
<div>My polite and controlled fury at the desk resulted in an upgrade, which I appreciate.&#0160; </div>
<div>&#0160;</div>
<div><strong><span style="COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 14px; COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 16px; COLOR: #ff0000; FONT-FAMILY: Arial Black">But here&#39;s what I don&#39;t:</span></span></span></span></strong></div>
<div>&#0160;</div>
<div>When a loyal customer uses the competition now and then, don&#39;t treat him like a scarlett-letter-wearing, enemy-of-the-state traitor.&#0160; Yeah, we all want monopolies, and our customers to pledge undying faith only to us.&#0160; </div>
<div>&#0160;</div>
<div>And I also want to be 6-foot-5, 25 years old again, and have $100 million in the bank.</div>
<div>&#0160;</div>
<div>Wake up, Air Canada.&#0160; The world is different these days.&#0160; It&#39;s a big sandbox, and there are lots of other players in it.&#0160; Don&#39;t &quot;punish&quot; me for using the competition; invite me to learn why I shouldn&#39;t.&#0160; </div>
<div>&#0160;</div>
<div>Here&#39;s what I would do in this situation, or in any situation when I would be <strong><em>LUCKY ENOUGH</em></strong> to have a competitor&#39;s customer in my grasp:</div>
<div>&#0160;</div>
<div>&quot;<strong><em>Hey, Porter may have funky ads and flight attendants in cool outfits, but our planes have no problem landing in a bit of fog.&#0160; In fact, if you change your flight to us right now, I will give you $100 off&#0160;and an upgrade certificate for your next one.&quot;</em></strong>&#0160; Or something like that.</div>
<div>&#0160;</div>
<div>This is a touchpoint that could result&#0160;in solidified loyalty and customer conversion.</div>
<div>&#0160;</div>
<div>Instead, it results in loosening the loyalty of one of the few hardcore Air Canada fans left out there, and has him biting the hand that feeds him in the Executive Lounge, instead of relaxing with a magazine or chilling with a glass of wine.</div>
<div>&#0160;</div>
<div>A true lose-lose.</div><div class="feedflare">
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</div>]]></content:encoded>


<category>Arrgghh!</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Thu, 19 Nov 2009 21:47:13 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/punishing-loyalty-for-dallying-with-the-competition-1.html</feedburner:origLink></item>
<item>
<title>Punishing Loyalty For Dallying With The Competition</title>
<link>http://feedproxy.google.com/~r/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise/~3/56y5IUIdClg/punishing-loyalty-for-dallying-with-the-competition.html</link>
<guid isPermaLink="false">http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/punishing-loyalty-for-dallying-with-the-competition.html</guid>
<description>I am writing this from the Air Canada Maple Leaf Lounge, the ritzy executive enclave at Montreal's Trudeau Airport. This place is like a second home to me. I fly almost exclusively with Air Canada. I am a Super Elite...</description>
<content:encoded><![CDATA[<div>I am writing this from the Air Canada Maple Leaf Lounge, the ritzy executive enclave at Montreal&#39;s Trudeau Airport.</div>
<div>&#0160;</div>
<div>This place is like a second home to me.&#0160; I fly almost exclusively with Air Canada.&#0160; I am a Super Elite member--the top of top-tier fidelity program&#0160;status--and even after depleting my account for family trips to Los Angeles and Denver, I still have about a half-million (yup, 500,000-) Frequent Flier miles at my disposal.</div>
<div>&#0160;</div>
<div>But even with an upgraded Business Class boarding pass in my hands for my 10:30 p.m., I am still seething.</div>
<div>&#0160;</div>
<div>Here&#39;s why:</div>
<div>&#0160;</div>
<div>I am speaking tomorrow morning at a Youth Entrepreneur Conference in Toronto.&#0160; Organized by students for students, I was <strong><em>supposed to be</em></strong> flying on Porter Airlines for two reasons-- convenience (the Toronto Island Airport is next door to the Harbour Castle hotel where I am speaking), and economy (to help save the students money, I agreed to the cheaper Porter ticket).&#0160; Now I&#39;ve flown Porter before and it&#39;s a delight in every way...but&#0160;my worldwide travel&#0160;sked and&#0160;Super Elite status always leans me towards Air Canada whenever I can.</div>
<div>&#0160;</div>
<div>Anyway, I get to the airport and the 9:00 p.m. Porter flight is long delayed due to fog problems at the tiny Toronto Island Airport.&#0160; No prob, I&#39;ll just phone the conference organizer&#0160;and tell her I&#39;ll be late.&#0160;&#0160;</div>
<div>&#0160;</div>
<div>But of course, for some reason, tonight&#39;s the one night I can&#39;t get a wi-fi signal on my&#0160;Blackberry or&#0160;Laptop, and the organizer&#39;s contact info is in my Gmail.</div>
<div>&#0160;</div>
<div>No problem, I think, I&#39;ll just head into the Maple Leaf lounge, use the Internet, and get her number.</div>
<div>&#0160;</div>
<div><span style="FONT-SIZE: 14px; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; COLOR: #ff0000; FONT-FAMILY: Arial Black">And that&#39;s where the trouble begins!</span></span></span></div>
<div>&#0160;</div>
<div>So, guess which Super Elite member was refused entry to his second home?</div>
<div>&#0160;</div>
<div>And guess why?&#0160; Because I&#39;m &quot;<strong><em>Flying with a competitor</em></strong>&quot; as I was told.</div>
<div>&#0160;</div>
<div>&quot;<strong><em>Indeed</em></strong>,&quot; I agreed, &quot;<strong><em>but these are extenuating circumstances.&#0160; And I just want to use the Internet for 60 seconds!</em></strong>&quot;</div>
<div>&#0160;</div>
<div>&quot;Too bad,&quot; I was told.&#0160; &quot;No boarding pass, no entry.&quot;&#0160;&#0160;</div>
<div>&#0160;</div>
<div>Now I&#0160;can understand if I have no history with the company, and I&#39;m trying to mooch my way in for a free drink or bag of pretzels.&#0160; But Airborne Mobile, my company, spends tens of thousands of dollars with Air Canada every year.&#0160; I am a charter member of Aeroplan,&#0160;the aforementioned frequent flier program.&#0160; And when the world dumps on this airline, I defend it.&#0160; (At a recent Super Elite get-together with Air Canada execs, including my friend Air Canada CEO <strong>Calin Rovinescu</strong>, I was asked my biggest beef with the airline.&#0160; I couldn&#39;t think of anything that wasn&#39;t small-minded on my part; just get me there safely and on time, that&#39;s all I want.&#0160; Jeez, I wish they would ask me that now...but I digress).</div>
<div>&#0160;</div>
<div>So what do I do?</div>
<div>&#0160;</div>
<div>I <strong><em>BUY</em></strong> a one-way ticket&#0160;to Toronto for $289 or so, get into the lounge, get the organizer&#39;s number, and tell her to cancel the Porter flight (there was no guarantee it was going to be able to land tonight, nor any that I could get on the 6:30 a.m. tomorrow).&#0160;&#0160;</div>
<div>&#0160;</div>
<div>My polite and controlled fury at the desk resulted in an upgrade, which I appreciate.&#0160; </div>
<div>&#0160;</div>
<div><strong><span style="COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 14px; COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 15px; COLOR: #ff0000; FONT-FAMILY: Arial Black"><span style="FONT-SIZE: 16px; COLOR: #ff0000; FONT-FAMILY: Arial Black">But here&#39;s what I don&#39;t:</span></span></span></span></strong></div>
<div>&#0160;</div>
<div>When a loyal customer uses the competition now and then, don&#39;t treat him like a scarlett-letter-wearing, enemy-of-the-state traitor.&#0160; Yeah, we all want monopolies, and our customers to pledge undying faith only to us.&#0160; </div>
<div>&#0160;</div>
<div>And I also want to be 6-foot-5, 25 years old again, and have $100 million in the bank.</div>
<div>&#0160;</div>
<div>Wake up, Air Canada.&#0160; The world is different these days.&#0160; It&#39;s a big sandbox, and there are lots of other players in it.&#0160; Don&#39;t &quot;punish&quot; me for using the competition; invite me to learn why I shouldn&#39;t.&#0160; </div>
<div>&#0160;</div>
<div>Here&#39;s what I would do in this situation, or in any situation when I would be <strong><em>LUCKY ENOUGH</em></strong> to have a competitor&#39;s customer in my grasp:</div>
<div>&#0160;</div>
<div>&quot;<strong><em>Hey, Porter may have funky ads and flight attendants in cool outfits, but our planes have no problem landing in a bit of fog.&#0160; In fact, if you change your flight to us right now, I will give you $100 off&#0160;and an upgrade certificate for your next one.&quot;</em></strong>&#0160; Or something like that.</div>
<div>&#0160;</div>
<div>This is a touchpoint that could result&#0160;in solidified loyalty and customer conversion.</div>
<div>&#0160;</div>
<div>Instead, it results in loosening the loyalty of one of the few hardcore Air Canada fans left out there, and has him biting the hand that feeds him in the Executive Lounge, instead of relaxing with a magazine or chilling with a glass of wine.</div>
<div>&#0160;</div>
<div>A true lose-lose.</div><div class="feedflare">
<a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=56y5IUIdClg:55NJuGzucic:yIl2AUoC8zA"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?d=yIl2AUoC8zA" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=56y5IUIdClg:55NJuGzucic:dnMXMwOfBR0"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?d=dnMXMwOfBR0" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=56y5IUIdClg:55NJuGzucic:V_sGLiPBpWU"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?i=56y5IUIdClg:55NJuGzucic:V_sGLiPBpWU" border="0"></img></a> <a href="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?a=56y5IUIdClg:55NJuGzucic:F7zBnMyn0Lo"><img src="http://feeds.feedburner.com/~ff/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise?i=56y5IUIdClg:55NJuGzucic:F7zBnMyn0Lo" border="0"></img></a>
</div>]]></content:encoded>


<category>Arrgghh!</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Thu, 19 Nov 2009 21:47:06 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/punishing-loyalty-for-dallying-with-the-competition.html</feedburner:origLink></item>
<item>
<title>A Surprising Way To Make A Living (Literally!)</title>
<link>http://feedproxy.google.com/~r/PowRightBetweenTheEyesAndyNulmansBlogAboutSurprise/~3/0YYhhnmOqrw/a-surprising-way-to-make-a-living-literally.html</link>
<guid isPermaLink="false">http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/a-surprising-way-to-make-a-living-literally.html</guid>
<description>Well well, what better way to start a week than with a kindred spirit who embodies the spirit of this blog...and mixes it up with profit potential. Such is the story of Maya Gilbert who, along with two friends, has...</description>
<content:encoded><![CDATA[<p>Well well, what better way to start a week than with a kindred spirit who embodies the spirit of this blog...and mixes it up with profit potential.</p>

<p>Such is the story of <strong>Maya Gilbert</strong> who, along with two friends, has put together a company called &quot;<a href="http://www.surpriseindustries.com/index.html">Surprise Industries</a>,&quot; which--as she puts it--<span style="color: #000000; font-family: Arial; font-size: 13px; font-weight: bold;"><span style="font-weight: normal;">&quot;crafts surprise experiences in NYC.&quot;&#0160; (To paraphrase <a href="http://en.wikipedia.org/wiki/Red_Rose_Tea"> the ancient Red Rose Tea slogan</a>, <em><strong>&quot;Only in New York, you say?&#0160; Pity...&quot;</strong></em>).&#0160; According to Ms. Gilbert, she got the idea by visiting the Something Store (<a href="http://www.somethingstore.com/">found here</a> and featured in <a href="http://www.amazon.com/Pow-Right-Between-Eyes-Profiting/dp/0470405503/ref=pd_bbs_sr_1?ie=UTF8&amp;s=books&amp;qid=1234647564&amp;sr=8-1">my Pow! book</a>), but said that the real, word-of-mouth-generating win would be from concocting life-altering experiences instead of a random product at your doorstep.<br /></span></span></p>

<p>Sound crazy?&#0160; Well, these guys seem to be busy planning everything from flight school to sword swallowing (check out <a href="http://www.surpriseindustries.com/upcoming-surprises.html">their insanely busy schedule</a>), and you never know what you&#39;re embarking in or on...until you get there.</p>

<p>Response has been great, so check out the video below (which does a way better job of selling the concept...and the thrilled delightful response to it).</p>

<p>And then hit Maya up for a franchise for your town.</p>
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<category>Pows!</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Mon, 09 Nov 2009 05:56:00 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/a-surprising-way-to-make-a-living-literally.html</feedburner:origLink></item>
<item>
<title>Where Boredom Meets Why Bother</title>
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<description>I must admit that I dig Tim Hortons. Go there often, enjoy the coffee, enjoy even more the homespun atmosphere and hardwired interweaving into the cultural fabric of Canada. You're never far from home when you're near a Timmy's. Like...</description>
<content:encoded><![CDATA[<p>&#0160;<br /> <a href="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e201287564121d970c-pi" style="float: right;"><img alt="Timhortons_logo2" border="0" class="asset asset-image at-xid-6a00d83451bd1369e201287564121d970c " src="http://powrightbetweentheeyes.typepad.com/.a/6a00d83451bd1369e201287564121d970c-800wi" style="margin: 0px 0px 5px 5px; width: 157px; height: 71px;" title="Timhortons_logo2" /></a>I must admit that I dig <a href="http://www.timhortons.com/us/en/index.html">Tim Hortons</a>.&#0160; Go there often, enjoy the coffee, enjoy even more the homespun atmosphere and hardwired interweaving into the cultural fabric of Canada.&#0160; You&#39;re never far from home when you&#39;re near a Timmy&#39;s.&#0160; </p><p>Like all Canucks with a more-than-modest modicum of national success under its belt, Tim Hortons is trying to crack the American market, and as a patriotic compadre, I <em><strong>wish </strong></em>I could wish them well.&#0160; </p><p>But I&#39;m scared.&#0160; Here&#39;s why:</p><p>This one hurts, guys, as you have become a deserved and much beloved icon above the 49th parallel, but trust me, there is NO WAY you&#39;re gonna do it, not a Timbit&#39;s chance in a meatgrinder, with a namby-pamby, dull, say-nothing slogan like:</p><p style="text-align: center;"><span style="font-size: 25px; font-family: Arial Black; color: #ff0000;"><strong>Tim Hortons:&#0160; <br /></strong></span></p><p style="text-align: center;"><span style="font-size: 25px; font-family: Arial Black; color: #ff0000;"><strong>Where Quality Meets Value</strong></span></p><p>I couldn&#39;t believe it when I first heard it, thinking that is was some sort of parody or Canada-bashing joke.&#0160; But no, there it was, confirmed in a <a href="http://www.brandweek.com/bw/content_display/news-and-features/retail-restaurants/e3i18f9fdff77fbe36050b959ef952bcdbd">somewhat biting article in Brandweek</a>.</p><p>Not that &quot;Always Fresh&quot; is a work of creative genius, but <em><strong>&quot;Where Quality Meets Value&quot;</strong></em>?&#0160; That could be the slogan for 10,000 nondescript, dull, uninspiring businesses, from a corner shoe store to a wholesale meat packing plant.&#0160; This is the anti-slogan, one which must&#39;ve been composed by a mole being surreptitiously funded by <strong>Dunkin&#39; Donuts</strong>, <strong>Starbucks </strong>or <strong>Krispy Kreme</strong>...and being high-fived as I write this.</p><p>Holy jeez.&#0160; Someone PLEASE tell me this is some mistake.&#0160; In the meantime, I think I&#39;ll drown my sorrows and say my prayers over a single-single.</p><p></p><div class="feedflare">
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<category>Arrgghh!</category>

<dc:creator>Andy Nulman</dc:creator>
<pubDate>Sun, 08 Nov 2009 14:55:05 -0500</pubDate>

<feedburner:origLink>http://powrightbetweentheeyes.typepad.com/pow_right_between_the_eye/2009/11/where-boredom-meets-why-bother.html</feedburner:origLink></item>

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