PR & Social Media Back Talk

PR BackTalk is Moving

2022-11-15T08:41:00.002-05:00

We've launched a new website and are moving the blog. To get our thoughts in the future, please click here: https://bit.ly/PRBackTalk.

Thanks for your readership and interest. We will continue to post articles about PR, social media and journalism.

Hyperlocal News Was Supposed to Thrive -- But Now It's Not. So What Happened?

2022-09-12T12:33:00.446-04:00

Several years ago, as regional newspapers began shutting down in droves, the smart money was that hyperlocal media would not survive, it would thrive. As we wrote in "The Prospect for Hyperlocal Continues to Look Good -- But Can It Capture the Ad Market?" back in 2009!, the reason was "because while there will always be sources for national news, people still want local news."

Many top national media wrote about the gleaming prospects for hyperlocal media. For example, Fast Company wondered: "Can Anyone Tap the $100 Billion Potential of Hyperlocal News? Community-driven news services have been the next big thing online for years. Can The New York Times or AOL find the $100 billion local-advertising pot of gold?"

So we weren't alone in thinking that hyperlocal would survive a meltdown among local media. After all, there are many competing sources for local and regional news but generally only one voice for hyperlocal media.

(By the way, it's worth pointing out that the subhead in the Fast Company article references AOL -- as an example of how much may have changed since 2009.)

We have a nonprofit client for whom hyperlocal is critically important to their work so we've been paying close attention. Over the past year, there's been a lot of cutbacks in hyperlocal media. The problem isn't interest in or support of hyperlocal media from readers. In many cases, the subscribers still want hyperlocal news but the economics outside the community remain terrible.

That's in part because newspaper chains like Gannett borrowed billions to acquire hyperlocal media to generate growth only to find out they had taken on too much debt and needed to make cutbacks.

Lots of cutbacks. According to a Boston Business Journal article, "Northeastern professor Dan Kennedy... referred to the latest round of layoffs as a ‘bloodbath.’ The company has closed at least 19 Greater Boston weeklies this year and has replaced much of the local coverage with regional stories."

The BBJ further noted "80 terminations across more than 50 newsrooms — but the full picture of what local readers across the country lost has yet to emerge."

19 community weeklies closed = news deserts?

That doesn't include layoffs at other hyperlocal papers, which has led to fewer reporters having to cover larger territories. That has led to fewer hyperlocal news and feature articles, which have been replaced by regional trend articles. A recent example: a look at the wobbly post-COVID locally owned restaurant market (as opposed to fast food chains) actually didn't quote any hometown restaurateur; instead, the article provided quotes from owners from several different communities -- some of them that may be an hour away. While the article was still interesting, it was not hyperlocal. The benefit for the editors is that that single regional article was published in different hyperlocal papers. That's how understaffed newsrooms can continue to publish news. It's just not hyperlocal news.

And that means that communities are not getting the kind of hyperlocal information they want or expect.

They've been what's been called "news deserts," defined by the UNC School of Media and Journalism's Center for Innovation and Sustainability in Local Media, as "a community, either rural or urban, with limited access to the sort of credible and comprehensive news and information that feeds democracy at the grassroots level." News deserts are a problem because it means communities aren’t getting critical information related to civic life, government services, etc.

Once limited to rural communities, news deserts now include suburban communities and even larger cities where alternate weeklies have closed, affecting large parts of those communities.

The reason this is significant is that hyperlocal newspapers support their communities, the businesses and the nonprofits, the students and the seniors -- it helps bind communities.

Here's an example of how this plays out using Marblehead, the North Shore community in which we've maintained our global world headquarters because we've experienced some of the problem of a news desert.

We've been served by the Marblehead Reporter, a print weekly that has become thinner, with less hyperlocal coverage. Please keep in mind: we're not blaming editors or reporters; they're working under difficult conditions; but we do blame Gannett and hedge funds like the Alden Group that purchase newspapers and extract value while decimating the newsroom and the quality of the product.

We're also served by the Marblehead Patch, which seems to produce one actual news story about the community per day but does a better job of sending alerts than the Marblehead Reporter. The the email newsletter from the Patch makes it seem like there's a lot of new content but most of the newsletter features regional coverage. The Patch is good about fires, school closings, etc. -- which is useful information but we don't recall seeing a lot of articles that requires in-depth reporting about issues affecting the town. That would be information residents can't get elsewhere. (We can get school closing information from Boston TV stations, which post that information on their websites.)

With fewer hyperlocal news articles, residents tend to feel less connected. It also means that the paper is less important because some readers figure they don't need to read it closely because there's less info about the town -- replaced by more content about other communities (that they don't have time to visit).

As a result, Marblehead has three new initiatives to build hyperlocal media outlets. We hope they take hold but there are issues with all three.

Marblehead Weekly News, which is published by Essex Media Group, which publishes the Daily Item of Lynn, Lynnfield Weekly News, Peabody Weekly News, and other local media. It is staffed by reporters who also work on other Essex Media properties. We've seen one print edition, mostly focused on the upcoming primary so it's too early to judge. One problem is that there's not a website yet for the publication, just a weekly print edition. So there's currently nothing available at MarbleheadWeeklyNews.com. There's also not even a listing for the Marblehead Weekly News on the Essex website's listing of its various properties. We're sure that will happen. The weekly also includes some sports and features on the "Historic Building of the Week"; in a town with a starling number of pre-Revolutionary homes, the first choice was a local movie theater. On the other hand, the Marblehead Weekly News has brought out the Police Blotter, something the Marblehead Reporter used to publish and seemed to be quite popular (because the items reported included a report of spilled Cheerios in front of the Post Office). But, so far, and it's early yet -- no real news coverage.
Meanwhile Marblehead News has an actual website. But it may not have a name because it posted an item in June 20, 2022 that it's crowdsourcing for a permanent name. Which is a good thing. We found it only because we were searching for Marblehead Weekly News and found them instead. Most of the news currently available on the site is campaign statements. Plus one article about the local movie theater -- we don't know who's handling its PR, but kudos! One thing that makes Marblehead News interesting is that two of the founding staff formerly worked for the Marblehead Reporter so we think that's a good sign because they know the town and they know journalism. But it's also a nonprofit that will try supporting itself by raising donations. Also, it seems like a part-time gig for them, and we don't blame them because they're taking on a risk by working on this at all.
The third new outlet is called the Marblehead Beacon, which also launched in June 2022, and is run as a "citizen-based news site." As of press time (this article was written a couple of weeks before the updated blog and website were finalized), because the Massachusetts primary are a week away, the Beacon has a lot of content about local candidates. While we're hopeful about the Beacon, it is run by two businesswomen with limited journalism experience and other business interests along with a high school student who is handling technology (as one might expect).

When we started thinking about this blog, we did not realize there were three news startups trying to provide a variety of print and online news for a community of some 20,000 residents. That's kind of a problem since we're media junkies who live in the community -- so we know they're not having significant impact yet. But we hope that will change.

Right now, political candidates are getting the most attention but it will be interesting to see how this plays out. Will the Marblehead Reporter respond, and if so, how? (We assume the Patch won't be able to.) And we don't know how closely part-time journalists will be able to cover the community news and issues beyond fires, roadwork/construction issues, etc.

We're using Marblehead as an example but there may be similar efforts in other local communities. And we're not necessarily endorsing one of these outlets over another but we want them all to succeed in finding an audience and delivering news. Our point here is to continue a discussion about hyperlocal news sites and news deserts.

Let us know what you think about news deserts and news startups in your communities.

Five New Lessons about Crisis Management

2022-07-25T09:30:00.028-04:00

Given the state of politics, it's probably never been easier getting into a crisis and never more difficult to get out of one without alienating someone. Unfortunately, this became true for a client that had been in business for a decade or so, and, for most of that time, had the good luck of avoiding any crises.

We provided counsel to them, and compiled the following five lessons (some based on other observations):

Develop a crisis plan before a crisis. You may have built up goodwill and strong relationships with your customers and your community over the years, and have avoided a crisis – but that doesn’t mean you don’t need a crisis plan. Crises can happen to good companies but it makes sense to develop a plan. The plan should include a range of crisis scenarios – even though you should expect that the actual crisis probably won’t exactly fit into any one of your scenarios. But at least it starts the process of how to respond. If you don’t have a process when a crisis hits, it’s harder to know how to respond, and that’s when a potential small fire can start to burn out of control. The other aspect of a crisis plan that’s is important is developing an internal communications process so that when a crisis hits, different layers are informed and understand 1) that the company recognizes it’s dealing with a crisis; 2) that it is taking the crisis seriously; and 3) that people inside the company have the information they need to know to manage their jobs during the crisis. We’ve seen situations where board members, for example, didn’t know what the plan was and were second-guessing every time the company issued a statement.
Make sure to allocate appropriate resources. One of the other aspects of a crisis plan is to determine a task force of people who can focus on the crisis. Another aspect is to understand the potential costs. According to a colleague, one client felt the crisis would quickly die down so it asked that its agency to stop work several times over a two-week period, to save the budget, only to be caught short-handed as its crisis continued to spiral. They kept a short-term perspective both in terms of budget and in terms of working towards an outcome. Also make sure to have people monitor social media, and decide what to respond to and what doesn’t need to a response. And also to develop messages that appropriate staff can communicate to key stakeholders that include employees, customers, and others.
Sometimes clients are in a no-win situation. It’s important to understand, that through no fault of their own, clients may several possible paths – and none of them may be ideal because one group or another will be left unhappy. Social media reactions can make the in-crisis organization feel like they’re between a rock and a hard place. In that case, organizations need to consider:

What’s the worst-case scenario and how can we minimize the likelihood?
What’s the best-case scenario, and how can we make that happen?
If we can’t avoid upsetting people on both sides, how can we minimize the impact?
What steps do we need to take after the crisis is over to rebuild goodwill?
Do we announce a post-mortem showing that we’ve learned our lessons?
Do we suspend any of our operations – like advertising or even what’s on our social media platforms?

If you send an email to employees, expect it to circulate. This did not happen with our most recent client crisis but we’ve all seen this before. So keep in mind: Even a well-intended note to employees can be hard to craft, and you should expect that any email will be distributed to outsiders or posted on social media. Also keep in mind that if you communicate to employees in a town hall setting, someone may tape the discussion. The point here is just make sure that whatever you communicate to employees is something that you won’t mind seeing in print or on social.
Make sure to communicate via the channels most relevant to the upset. We have seen clients who responded to traditional reporters but ignored social media. Responding on social media may not be the right vehicle but it’s important to look at options. Please know that whatever you post could be misconstrued as easily, if not more so, than employee communications.

Please keep in mind that your experience, as they say, may vary. No-win situations are more likely given the politicized nature of decisions that used to be ones you didn't discuss with others. But that ship has long set sail. We're just saying that organizations may need to re-evaluate their plans, policies and responses based on this not-so-new reality.

New York Times Again Validates our 'Energy Crunch' Prediction

2022-04-25T09:00:00.000-04:00

Back on March 9, just short of two weeks into the Russian invasion of Ukraine, we posted a prediction that there would be a lot of coverage of what we began calling the Energy Crunch, and the need for clean energy. We first started talking about the need to improve battery technology and battery life and said that there would be a lot of coverage of gas and oil not just from a climate or economic issue but from a strategic perspective.

At this point, that may seem like a basic call, given Russia's role as a major supplier of gas and oil to Europe.

But the New York Times published an article about that topic on March 22nd, almost a month after the invasion began and nine days after our prediction. The print headline: "War Spurs Europe to Clean Energy" while the online headline read: "Will War Make Europe’s Switch to Clean Energy Even Harder?" Of course the Times had to do the actual research, conduct the interviews, cite sources -- when all we had to do was write, edit and hit submit. But we're proud that our prediction and subsequent validation shows we understand how the media works.

At the same time, we do want to note the tragedy that Ukrainians are going through. Individually and as a firm, we have donated to various causes to help relocate and support people whose lives have been permanently disrupted by Russia's invasion. We remain proud of several former clients that were either based in Russia and subsequently left that country or had significant number of employees in either or both countries and helped to get those employees out of the region. One former client, based in London, spent two weeks picking up Ukrainian families and driving them to places in Europe where they can be safe.

Print Editions of 20+ Local Boston Community Papers Will Cease in May + 10 Observations about the implications

2022-04-18T09:00:00.001-04:00

More than 20 local communities, particularly in suburbs west of Boston, will lose the print edition of their local weekly papers. The papers' print editions are shutting down in May due cost-cutting decisions by parent Gannett, the newspaper behemoth that took on a lot of debt after some recent acquisitions including with GateHouse Media.

The largest community to be affected is Newton, whose Newton Tab had 22,386 weekly print subscribers in 2021, according to a Boston Business Journal article, "Gannett kills several local print editions." We take issue with the word "several" because that seems to indicate a handful while more than 20 is significant.

The Boston Globe also covered this story in an article with a more-dramatic headline that better captures the situation, in our opinion:

‘It’s devastating.’ As Boston-area weeklies close, towns ponder civic life without local news.

Gannett plans to fold or merge two-dozen print papers in Eastern Massachusetts in shift to more digital, and regional, coverage of local news.

We agree with that conclusion.

Here's a list of local papers whose print editions will close or be merged in May:

Newton Tab – making Newton, with 89,000 residents, the largest city in the state without a local newspaper
Brookline Tab
Dedham Transcript & Bulletin, which also covered Westwood and Norwood
Sharon Times Advocate, which also covered Walpole
Needham Times
Weston Town Crier
Wayland Town Crier
Waltham News Tribune
Bellingham County Gazette
Saugus Advertiser & Melrose Free Press Observer will be merged into the Free Press & Advertiser
Medford Transcript & Summerville Journal will be merged into the Transcript & Journal
Arlington Advocate & Winchester Star will be merged into the Advocate & Star

Keep in mind: these are not the only communities being affected. Gannett has been cutting costs, and staff for some time. Only three Gannett weeklies -- in Cambridge, Plymouth and Provincetown -- will retain dedicated staff. The others will share resources, as many Gannett weeklies have done for more than 18 months.

Here are some observations and lessons learned:

Some of the community weeklies had strong print subscribers. Approx. 1/4 of Newton's 89,000 residents subscribed to the Tab. So the decision to shutter some print editions has nothing to do with the number of subscribers, even though subscriptions to the Tab fell 20% from five years prior -- that's probably similar to most other print subscriptions.
Western suburbs are primarily being hit but we suspect that the decision will be rolled out to other communities.
Longtime Boston journalist and journalism professor Dan Kennedy told the Globe, "To eliminate local beats at all but three of their weeklies is really unconscionable. The loss is really to civic life. The loss is to accountability journalism that all of us need to know about what’s going on at City Hall or Town Hall, the school committee, even connecting with our neighbors.”
Gannett said its mission is to move print readers to digital platforms. But we know that print subscribers tend to be older but we don't know that they will successfully transition to checking out community news online -- and neither does Gannett. It means that a certain percentage of local residents will be disenfranchised when it comes to local news and events.
Some online sites do a better job pushing news out. The Patch is very good at sending daily updates via email, especially with local news. We've been less impressed with Wicked Locals from that perspective.
The loss of hyperlocal print editions makes it harder for marketers to reach local readers. On our staff, we tend to check out hard news on our local online community news sites, while ignoring lifestyle news because, for example, we expect to have seen any health and wellness news in the Globe, the New York Times or other national news outlet.
For those of us who stopped subscribing to the "dead tree" edition, but still care about our communities, it still takes extra effort to remember and click onto our "online news destination." Our guess is that instead of checking out community news each week when the paper edition reached our homes, we check out local news randomly, a couple of times a month at most. In other words, at a time when national and international news flow is overwhelming, most of us are not checking local news regularly but we did more when we had the reminder of the print edition.
Because of the constraints of shared resources -- i.e., reporters who cover a region, not a specific community, many online sites are cluttered with news about other communities. In this respect, the Patch newsletters don't do a good job; they aggregate news so that only when you click the link do you find out that the headline refers to some town that could be an hour away. That's not really helpful when you're interested in local news. By the way, that's not a rare occurrence; to us, it feels like that happens on a daily basis because there's just not enough news being generated from each of our home towns.
We also see that, because there's not a lot of new articles being produced, that many online news sites continue to list news that's several weeks old. So that when you click onto the site, it looks like lots of coverage but many stories are old and just haven't been displaced by new content. Please note: This is not to slam reporters. We know there are fewer of them and they have a lot more to cover. This is a problem that can be resolved by hiring more reporters. But it makes it harder for residents to find current news because there's not as much being written or posted.
Marketers need to find new ways to reach communities. That may mean doing more than issuing a press release or submitting a potential hyperlocal news story. That may mean taking out ads in community newsletters or finding ways to partner with local businesses or organizations like chambers of commerce or local churches, synagogues and libraries, that also have newsletters to committed and interested members. But that will will likely require ad fees and additional coordination. This may not be feasible for nonprofits looking to get the word out about events, programs, etc. so we need to be more creative in approaches.

We're advising some clients about how to reach out to hyperlocal communities that are losing their community print editions. There are opportunities but they will require a willingness to try new things and more budgets and resources to support events.

10 Components of a Success Thought Leadership Campaign

2022-04-11T09:00:00.001-04:00

In the past several posts, we've written about thought leadership campaigns, comparing them to product PR and identifying five ways thought leadership can benefit an organization.

In this post, we wanted to identify ten of the success factors for conducting an effective thought leadership campaign:

An executive willing and able to provide industry insight, even if it might be controversial. As we mentioned in the prior article, we helped a semiconductor startup take on Microsoft regarding industry standards. That only works if executives are confident in their position.
An executive able to commit the time necessary to brief your thought leadership team and to conduct interviews with them and with reporters, podcasters, and other influencers. We had secured a live CNN interview at a major trade show for one executive but he decided he didn't want to get up in time to be in position for the interview at 7AM so we had to decline.
Identify your objectives. It's important to identify why you're conducting a thought leadership campaign. If it's because the company is looking to raise money, that will help focus on the topic and the audience segment to address. If it's to find business partners, that means a different set of topics and audience, etc. Of course, one of the goals is to build trust and credibility but how you achieve that will be determined in part by the topics you address.
Identify the right topics and expertise. The issues you address can be a point of differentiation but pick topics that you can "own" and that are relevant to you and your customers. It can be okay if other companies are also addressing the same topic -- but you need to figure out a compelling perspective. (More on that in the next bullet.) We've had clients who were serial entrepreneurs so that their expertise and topics might be different from a CEO who helps grows companies but doesn't launch them. (Launching requires different skill sets from growing a company.)
Need a compelling viewpoint on industry issues. The topic may be the same as what others are discussing -- that's how you know it's a good issue. But you need to make sure you have a compelling perspective on that issue. And that viewpoint can't be seen as self-serving because editors won't be interested and it could turn off potential customers. The viewpoint and insight needs to touch on issues that are important and relevant. And the executive needs to be able to discuss the insight in a compelling way -- and that may not always be possible. We once had a terrific client who, on one topic, couldn't give a compelling interview even though he was excellent on every other topic. We asked him about that, and he said, "Oh, I find that topic boring." We then never let him talk to a reporter about that topic; we used a different executive whenever that topic came up. You need to educate (not sell) audiences about your topics and you need to develop insights that help distinguish your company from others in your market. In addition to insights, we've found that using analogies can help audiences grasp clients' perspective. Avoid jargon when possible. Provide best practices and lessons learned.
Need to use that viewpoint to convey the organization's values and personality. The viewpoint needs to match the company's values and personality. Many customers look for companies that are authentic and whose values mesh with their own -- and they get upset with anything that seems deceptive. By way of example, we recently got approached from an advocacy group but when we checked them out, we found that they weren't nonprofit (though their URL was a dot-org) and they weren't actually nonpartisan (though they said they were). Those were red flags, and we quickly and easily decided not to pursue the opportunity.
Set reasonable, achievable goals. The term "reasonable" means different things to different organizations. It depends on the industry issue -- for example, the issue may be seasonal so it means in off months, there's limited activity. It depends on the executive's availability -- he or she might be able to devote only a couple of hours per month to briefings and to any actual interviews; in that case, you shouldn't pursue dozens on potential media interviews -- you should focus on just a handful. We also once had a potential startup client in stealth mode that wanted two articles in the Wall St. Journal before they actually announced anything. (We told them, respectfully, that if they were in stealth mode, it was for a reason, and therefore two articles before launch was unrealistic. They went elsewhere, and as far as we can determine, never secured a single article in the Journal.)
Set reasonable demands. This is slightly different because by this we mean: expecting to blog twice a week may be a very aggressive timetable. We know that executives need to review content, and they may not have time to review content on a timely basis to meet the expectation of posting twice a week.
Identify the appropriate channels. One client, for example, didn't have a social media presence. That's okay, we can (and did) set that up for them. But we've had clients, even recently, who didn't have and couldn't secure because they were already taken, social media IDs that made the most sense for the organization. Ideally, a thought leadership campaign will take content and reformat it to be distributed as a blog post, a bylined article in a publication, cross-promoted across social media, pitched to reporters and podcasters for possible interviews, pitched to conference organizers for a possible panel discussion, used as the basis of a webinar produced by the company, etc. However, not all channels may be appropriate so the team needs to look at what are the best channels.
Test and update your content and perspective. It's important to test what content and which channels are most effective. We've found that LinkedIn is great for some clients but that might be true for your organization; we have one nonprofit client where Facebook is more important than LinkedIn or Twitter. Realize that could change over time, and that it's important to test what you're doing from time to time to make sure it's working, that audiences are engaging or sharing your content. Over time, issues evolve and it's important to make sure your thought leadership perspective evolves as well.

Ok that's enough for right now. We'll pick up thought leadership in future posts.

The Climate Beat at the New York Times is, um, Heating Up & Times' Columnist Validates our 'Energy Crunch' Prediction

2022-04-04T09:50:00.029-04:00

One trend that we didn't highlight in our 20th anniversary list of predictions is climate change. The reason: because it's already something the media covers.

That said, the New York Times is bulking up its climate desk.

The latest addition is David Gelles, a longtime Times business reporter, who wrote its popular "Corner Office" column that interviewed CEOs. Gelles will now help cover "the nexus between government and the private sector."

According to the Times,

"David will examine the corporate influence on government action on all levels — federal, state and local — to reveal which corporate players are serious about mitigating climate change and which are just posing, or worse. He will report deeply to uncover actions and conflicts on the government side while also closely scrutinizing the role of companies, business interests and the financial sector."

In the past few months, the Times added:

Somini Sengupta has shifted to head up its Climate Fwd newsletter, which the Times said is "one of the most important ways we connect readers with our climate content."
Ray Zhong, who formerly covered Chinese technology for the Times and is currently based in Taiwan, now covers climate science.
Former culture reporter Cara Buckley now covers "the more quiet, human stories about how people around the globe are living on a warming planet."

What's going on at the Times? A statement says, "Climate change is an urgent concern of NYT readers, who turn to us as a definitive source of coverage about all facets of the crisis — from the news to the science to the policy and politics as well as ambitious investigative pieces and stunning visuals." So it is finding new ways to cover climate change.

We expect other media outlets -- but not all -- to increase their attention and coverage of climate change. That does mean that companies should be looking at ways to tell an environmental story when possible.

The need to cover the climate is an ongoing trend but it becomes more important given our recent prediction about an Energy Crunch. Back on March 9, we predicted there would be more interest in renewable and clean energy, based on several factors including the reliance of European countries on Russia for gas and oil. In a recent opinion article headlined, "How to Defeat Putin and Save the Planet,"

Thomas Friedman: wrote:

Nothing has distorted our foreign policy, our commitments to human rights, our national security and, most of all, our environment than our oil addiction. Let this be the last war in which we and our allies fund both sides. That’s what we do. Western nations fund NATO and aid Ukraine’s military with our tax dollars, and — since Russia’s energy exports finance 40 percent of its state budget — we fund Vladimir Putin’s army with our purchases of Russian oil and gas.

It may seem obvious but we feel national security and the need to protect our environment are converging and that renewable and clean energy will continue to be an important trend.

What Makes an Article Go Viral? The Answer May Make You Angry

2022-03-28T09:33:00.001-04:00

At one point social media was supposed to lead to more transparency, which would result in more democracy.

That was the narrative, at least, framing the Arab Spring back in 2010 and 2011. The world's hopes were that pro-democratic protests -- including peaceful demonstrations, marches, occupations of plazas, non-violent civil resistance, acts of civil disobedience and strikes -- that started on Twitter would lead to the overthrow of Egyptian leader Hosni Mubarak, and that that movement would challenge other authoritarian governments in the region.

Mubarak did step down as a result of the protests. But, unfortunately, social media did not lead to more freedoms in Arab countries or anywhere else.

True, social media has impacted how most of us get and consume news. But the trend isn't pro-democratic, as evidenced by increased polarization, hatred and bigotry, and disinformation. Social media played a large roll with the Jan. 6th insurrection. So social media is decidedly not pro-democracy.

We mention this because of a recent New York Times article entitled "What Makes an Article Go Viral: Shares, posts and page views: we examine why an article spreads online." The article says "People share articles to strengthen social bonds." That certainly makes sense.

But that leads to a new question: why do people share the articles they do?

The answer comes from a 2012 study of over 7,000 Times articles that sought to understand sharing behavior. Researchers led by Jonah Berger, a professor at the Wharton School of the University of Pennsylvania:

Found that articles evoking high-arousal emotions like awe, anger, surprise and anxiety were more likely to go viral.

Those emotions are easily seen across social media. And of those four, we'd say anger, anxiety and surprise probably drive a lot of the posts we see when doomscrolling.

Those emotions are the ones that keep us not only up at night but engaged on social media even when we know we should stop. Those emotions keep us glued.

They are not helpful, and most of know we should stop doomscrolling.

But understanding what drives us to doomscroll and what makes us more likely to share articles and content that makes us anxious and angry may help us control what we're doing.

Interestingly while Twitter and Facebook allow you to complain about posts, often times it seems like they don't respond -- and we've seen jaw-dropping bigotry that gets let up on Twitter -- there's a suggestion that by enabling users to complain but then doing nothing to delete those comments, social media increases your anxiety and anger. And that keeps you engaged on their site. That's pretty cynical.

But the answer, perhaps, is to just not engage. Have a specific time limit or reason to go onto social media, and then disconnect.

Honestly, we could all use less anger.

Axios & CNN Validate Our Prediction that "Vibe" is Trending

2022-03-21T09:00:00.001-04:00

Last week, we issued a secondary set of three trends we think will be important to note, in addition to the to the original 20 we issued back in January. Two of three are connected to the Russian invasion of Ukraine: media coverage about fighting disinformation and about the energy crunch (as a result of higher gas prices -- and both of those have been validated in media coverage that appeared after we published that blog post.

The third trend we identified was that the word "vibe" is trending. We don't exactly know why but we're seeing it and felt it worth discussing on our blog.

As it turns out, CNN and Axios this week validated our prediction by using vibe within the same 24-hour period.

In teasing up it's SXSW coverage, Axios said: "Situational awareness: Kerry is still at SXSW, which continues all week. More on the vibes and highlights of this year's conference below."

Meanwhile, CNN's Reliable Sources newsletter, an excellent source for media news, used the word in highlighting a New York Times opinion piece. Check it out here:

This NYT Opinion headline crystallizes the "vibes" of the moment: "There Are Almost Too Many Things to Worry About..." (NYT)

So we dug a bit more and found that New York Magazine wrote a story in Feb. headlined: “A Vibe Shift is Coming” by Allison P. Davis. Apparently, “Vibe Shift” originated in 8Ball, a Substack newsletter by Sean Monahan, who is known for coining normcore fashion -- something that had nothing to do with Birnbach Communications president Norman Birnbach, despite some people's assumptions. Here's how Davis describes it: The concept behind

A vibe shift ... is that In the culture, sometimes things change, and a once-dominant social wavelength starts to feel dated. Monahan, who is 35, breaks down the three vibe shifts he has survived and observed: Hipster/Indie Music (ca. 2003–9), or peak Arcade Fire, Bloc Party, high-waisted Cheap Mondays, Williamsburg, bespoke-cocktail bars; Post-Internet/Techno Revival (ca. 2010–16), or the Blood Orange era, normcore, dressing like The Matrix, Kinfolk the club, not Kinfolk the magazine; and Hypebeast/Woke (ca. 2016–20), or Drake at his Drakest, the Nike SNKRS app, sneaker flipping, virtue signaling, Donald Trump, protests not brunch.

The idea is that we're now in a post-pandemic vibe shift, and that may be why the word "vibe" is seeing a resurgence not seen since the 1970s.

Will "vibe" survive the "vibe shift"? We think it will because it seems clear there's a lot of societal change.

Five Ways Thought Leadership Can Help Your Organization

2022-03-14T09:30:00.133-04:00

We recently wrote about the difference between thought leadership and product PR. But we want to provide additional insight into why thought leadership can help your organization.

Thought leadership is generally focused on educating the market on a key issue that's relevant to customers. It's not necessarily about pushing product or directly promoting the organization. Instead, it's about enhancing awareness and perception of the company.

While we know that in the current environment, budgets are such that C-Suite executives are looking for bottom-line results, we also know that thought leadership can breakthrough the sales and marketing noise. For example, one time, a CEO asked us to pitch them. They had a very focused market, with about 100 customers. They had a strong sales team that was hitting a wall. At one point, the CEO asked us, "Why should I hire you, and not just bring on board one more sales rep?" Our answer, respectively given, was this: "You said you know who your customers are and in some cases, they don't return your calls or engage with your sales reps. One more sales rep would be just another person trying to sell customers who aren't interested. But with thought leadership, you might be to get those customers interested by showing how you understand their issues."

So, here are some ways thought leadership can help.

Thought leadership campaigns need new content -- and that can lead to media coverage. That content can be used to develop blog articles, bylined articles, presentation content and interviews. We've often pitched thought leadership content and generated interviews and requests for bylined articles.
Thought leadership builds credibility, relevancy and trust. This is because thought leadership is focused on educating customers and the market, not on directly selling product. With the right content, your organization is relevant and earns trust among your target audience, which can include customers, employees, partners, etc.
Thought leadership programs can influence the industry. For one company, our thought leadership content not only generated ongoing requests for bylined articles, with editors contacting us but our content was cited by other third parties and was included in at least one peer-reviewed article! Based on the thought leadership we created from content briefings with the client, the client was invited to address a Congressional committee dealing with the client's main issue.
Thought leadership can raise brand awareness. Thought leadership can be connected to product marketing, and in several cases, our work to help educate the market on key issues resulted in significant awareness. In one case, we got a small tech client mentioned in coverage about a larger competitor because reporters responded to the key message we helped the client communicate. In a second case, we helped a security startup be included in coverage that previously only mentioned Microsoft and Cisco.
Thought leadership can help raise funds or get acquired. When a semiconductor client came to us saying that the industry standard was wrong, and that their approach provided better results, we made that the focus of our communications, and our work not only got the media's attention, it helped get the client acquired after only 18 months by picking a battle in the media over industry standards that took on Microsoft. In other cases, clients have used thought leadership results to help them make the case that convinced VCs and others invest in the company. For nonprofits, we've also seen our work help raise money from benefactors.

In our next article, we'll address some of the components of a successful thought leadership program.

New York Times Validates Our Latest Prediction about an Energy Crunch

2022-03-11T10:17:00.000-05:00

Earlier this week, we issued three additional predictions for trends the media will cover in 2022:

Interest in batteries and energy.
Fighting disinformation.
The widespread use of the word "vibe."

That last one has not been validated yet. And the one about disinformation, particularly about the Russian invasion of Ukraine, is certainly validated all over the place.

But the interest in alternate power sources, like car batteries and renewable energy, has been validated by the New York Times in an article that gives a better description than we had. In "As War Rages, a Struggle to Balance Energy Crunch and Climate Crisis" (print headline: "Energy Crunch Spurs Push for Fossil Fuels, but Climate Clock is Ticking"), the Times uses the phrase "energy crunch" to describe the current situation.

There is indeed pressure to drill and tap fossil fuels but as the Times notes, there's also more pressure to find alternate power sources in part because other oil-rich countries are problematic and may not be inclined to help the U.S. by boosting production.

We think there will be continued interest in renewable energy and alternate energy sources because the likelihood is that gas prices will remain high through the summer.

In the meantime, we will continue to track these three trends, especially our favorite of them, the use of vibe in articles and on social media. It's a bit happier than then other two, and the only one of the three not driven by the Russian invasion.

Three Additional Trends for 2022: Fighting disinformation, the Importance of batteries + vibe is everywhere

2022-03-09T11:20:00.007-05:00

We don't usually add new trends to our list after we publish our annual set of predictions. But 2022 is turning out to be more unusual than we had hoped.

The good news is that -- right now -- Covid infections seem to be declining. The bad news is the Russian invasion of Ukraine. Which is likely to get more horrific.

One of the cliches of war reporting is the phrase "fog of war," meaning it's hard to report with the usual clarity in a war zone. Complicating reporting -- which is necessary and important for people outside Ukraine to understand what's happening inside that country, and to mobilize and frame a response to it is the disinformation, some of it inadvertent, most of it intentioned, around what's happening.

As an example of inadvertent disinfo is a story about a Ukrainian grandmother who took out a drone by throwing a pickle jar from her balcony. Turns out the can of destruction didn't contain pickles. It contained tomatoes.

Examples of intentioned disinfo are too many, and we don't want to give them attention. That's part of the problem with disinformation or propaganda: repeating them increases the likelihood that the algorithms and search engines pick up the disinformation, making it harder to refute.

So, the first of our additional trends is not the rise of disinformation. We've been dealing with that for the worst part of a decade (if not longer). It's that we're seeing the impact of disinformation, and need to find a way to fight against disinformation.

In Russia, where journalism has been outlawed, the New York Times and others have sent reporters home. CNN and the BBC are keeping bureaus open but are not currently reporting from Russia. That country has also cut access to social media platforms -- to which one late night host complained that he wished we could be cut off social media in the U.S., too. But Russians inside the country have no access to what's happening in Ukraine.

We expect to see more coverage about the impact of disinformation and what the U.S. can do to minimize disinformation. A key suggestion from a guest essay in today's Times: "Fighting Disinformation Can Feel Like a Lost Cause. It Isn't," which suggests that we "Teach kids how to assess not only the reliability of the specific information they’ve found online but also who published it and for what purpose." That would be important not just for kids but for all of us.

The second additional trend involves batteries, whether we're talking about batteries to power electric cars or battery life in general. We expect more coverage of the next generation of batteries that need to be cheaper, charge faster, pack more energy, be cleaner, smaller, etc.

The major factor behind this interest is the move to boost production of electric cars while reducing the number of combustion engine cars on the road. China and the U.S. have issued expectations for when all new cars will be electric.

There's also a secondary factor in a heightened interest in electric cars. Rising prices at the gas pump. As everyone now knows, Russia is a major supplier of oil and gas to the West, and that means the West is helping to fund an invasion it opposes and also means the West could be vulnerable to not getting enough oil if the invasion continues over the long haul.

So we expect to see more coverage looking at the impact of rising gas prices, alternatives to oil and fossil fuels, renewable energy, especially for cars.

Okay so this has been a rather heavy look at war-related trends.

There's another trend that is easier to take.

We think that "vibe" will be a heavily used word in 2022. We're not sure why. But we've been seeing the word every day in different news outlets and social media. In fact, it's been hard to avoid the word vibe. We did a Google Trends search, and Google does not show an increase in the use of vibe. But we feel it. The Times published 18 stories that included the word over the past week, including music and art reviews and style columns -- which makes sense. But vibe was used in an obituary, a climate article, a business article and several real estate articles. Even the Wall St. Journal published eight articles over the last week that included "vibe," and we wouldn't have thought the Journal would be so open to vibes but the word was included in articles about design, food, and music as well as a sports article, a look at hybrid work, campaigning in India (though this appeared in the Journal's whimsical A-Hed column), and a look at the fallout of war.

So Google isn't confirming this trend. But it feels right to us.

Let us know what you think.

The Importance of Thought Leadership & Why It Can Benefit Your Organization

2022-03-07T09:00:00.001-05:00

Thought leadership combines multiple elements including:

Executive profiles and interviews
Bylined articles
Blog articles
Speaking opportunities
Podcasts
Branded content

From the outset, that could look like a standard PR or media relations program.

But the difference is that many PR programs are focused on highlighting an organization's products or services whereas thought leadership is often focused on key issues.

Thought leadership, on the other hand, isn't about selling. It's about advising. It's offering perspectives on issues that matter to customers so that when they do think about a purchase, they take a look at your organization because leadership clearly understands key issues that keep customers up at night.

The idea is if you provide advice -- as this blog article is doing -- without trying to "sell" the reader on your services, customers will see you as credible and thoughtful, and that may help them decide to work with your organization.

The real difference between a standard PR campaign -- and, keep in mind, touting your products and services is important, too -- and thought leadership is the focus on issues, not product. It's on educating potential customers about what they need to know.

An example of the importance of educating potential customers came from one of our first clients, almost 20 years ago. We conducted a program that communicated information that addressed issues relevant to the customers of a small financial software startup. After a couple of months, the founder, whose still there though the company has grown and operates under a new name, told us what looked like negative news. He said that our work did not increase the number of customer calls but -- and here's the good news -- the calls that came in after our program were 90% more qualified than before.

By helping the founder provide insight into a problem customers could not solve on their own or with Excel (the standard approach then and now), we helped customers better understand that there was a cost-effective solution for an end-of-month problem that kept them up at night.

Thought leadership in this case raised awareness, spoke to an issue that mattered to customers, and actually made the phone ring.

If you're focused on issuing press releases about your new product, a new feature in your product, etc. -- which can be important, and we've worked on hundreds of those kind of announcements -- you may be able to help with lead generation.

But product PR generally does not help when a company seeks to raise investment rounds or to get acquired.

For that, whether your organization is a B2B, B2C or a nonprofit, thought leadership campaigns can showcase their expertise, capabilities, values and successes.

We will be writing more about thought leadership over the next few months. In the meantime, let us know if you have any questions by emailing us at info@birnbachcom.com.

Media in a Time of War

2022-02-28T11:43:00.004-05:00

First, our hearts are with the people of Ukraine. We pray for their safety and for a quick resolution.

While we're seeing harrowing footage of Ukraine, we think it important to acknowledge the bravery not only of Ukrainian people -- which is significant -- but also of the journalists who are reporting on the war from inside war zones.

We think it shows the importance of accurate information -- even with the "fog of war" -- about what's happening. It shows why it is important -- vital -- to have functioning, independent news media operating in Ukraine and the U.S. and elsewhere.

When the only media available is state-owned, you have what appears to exist in Russia: only propaganda. You don't have a necessary check on power that media can provide, whether local towns and communities, cities and states or countries.

Some social media has been helpful but there are lots out there that may be bots and others intentionally or not, posted misinformation.

We generally stay away from politics but we wanted to make a point about the need for credible, researched and edited journalism.

Again, the news about Ukraine is upsetting, and we have as an agency made a donation to a respected NGO to provide humanitarian support for people in Ukraine. We hope talks currently underway are successful and that peace returns to Ukraine and the Russian military returns to Russia.

New Yorker Magazine Publishes First-Ever Digital Issue -- Meaning It Validates Our Trend of Fewer Printed Issues

2022-02-21T09:00:00.007-05:00

In our predictions for 2022, we said that traditional print publications will be cutting back on the number of print issues due to the costs involved.

We pointed to Forbes (used to publish 26 issues, now six), Fortune (24, now 14), Fast Company and Inc. (12, now six each) or Bloomberg Businessweek (50, now 45).

Then we found out that Gannett is stopping Saturday print editions at 136 of its newspapers nationwide.

Then we found out that Entertainment Weekly, InStyle, EatingWell, Health, Parents and People en Espanol will stop publishing print publications in April.

Now we found out that the New Yorker is touting its first digital-only issue, saying:

This week, in our first-ever digital issue, we bring you a collection of fresh interviews with leading figures in politics, literature, and the arts, conducted by an array of staff writers and contributors. We’ll publish new pieces each day, so we hope you return to us throughout the week.

They sent this in an email to subscribers who signed up for the newsletter. But not everyone who subscribes to the magazine also signed for the newsletter, so there could be a significant portion who don't know what happened to their print edition.

One quick point about the number of issues the New Yorker is publishing this year, and that there's some doubt to how many print editions there will be. The New Yorker used to be a weekly, meaning 52 issues per year. If you look online, an annual subscription covers 48 issues but elsewhere, we saw that the New Yorker says it is published "weekly except for four planned combined issues, as indicated on the issue's cover, and other combined or extra issues." But other places report that the New York actually publishes 47 print issues. So that's a cutback, even if not to the degree of Forbes or Fast Company.

Since the average reader of the New Yorker is aging -- its average age in 1980 was 43 and 46 in 1990 but is now 47 in 2009, it's a safe assumption that its readers are aging and probably are not expecting to have to go online to read this week's double issue. We think that some readers will be relived that there's an issue they don't have to put on a stack somewhere, unread. But others may not know that they must go online.

But the real significance of the shrinking number of print issues is that some readers -- mostly the older readers -- will be left behind without their print editions. I'm not talking about people in waiting rooms having nothing to read that week. We know that avid readers of any of the publications we've mentioned allocate time to read those magazines. They will now have to adjust how they interact with their publications. Some like to display issues on their coffee tables because having an issue of one or another of these publications may define you. (For example, although there's a significant overlap in terms of celebrity coverage, displaying a copy of Vanity Fair says something different from a copy of People or Us.).

Our point is that this represents a change in the way subscribers interact with these publications, and readers now have to remember to go online to access content from them. Some of the younger subscribers no doubt may always be online-only subscribers, having ditched their print editions a while back.

But print subscribers are going to increasingly find out that their print subscriptions do not provide them with all access to the publication -- which used to be the case as of just a few years ago. Now, print and online access require an all-access subscription so some may feel they already subscribe, and not go online. Some may decide to ditch the printed issues and just go online.

But it does mean a change in habit. And it does mean that some readers may not jump to the online editions and may decide to dump the print version because clearly there's no breaking news being reported in a print only six times a year.

We're not complaining about this, just observing this. And pointing out that this is a nation where, not too long ago that many of us could not adjust the blinking lights on our VCRs (ask your parents). We're just saying the shrinking frequency of print magazines means that subscribers are going to have to learn new reading habits to access their favorite magazines. And that publishers are going to need to figure out how to provide some way to make their remaining print editions matter and to provide readers with a reason to search for content on the publications' sites.

We're living in an attention economy, and readers may decide to focus their attention elsewhere. As we've said before, that's why the New York Times purchased Wordle and why its Spelling Bee game is one of the top touted aspects of the app.

And since this blog is part of the attention economy, thank you for reading.

The Revolving Door at Top-Tier Media

2022-02-16T09:45:00.014-05:00

For a publicly held telco client last March, we developed a focused media list of reporters at top-tier newspapers and magazines that we thought would be interested in a specific story based on their recent news coverage.

We pitched these reporters in the spring and continued to develop and pitch different reporters for the client. By October, we had another story that we thought might appeal to the initial set of reporters, all at name-brand traditional media like the New York Times, Fortune, and others at that level.

What we found interesting was that of a list of fewer than 20 reporters, about 40% had left their perches to move to writing newsletters or for online sites that are not as well known and don't have the same clout or prestege.

Since we were tasked with working only with top-tier media, that raised several issues:

We needed to educate the client that some reporters who write online newsletters -- whether for themselves via Substack or for newspapers (like former longtime Businessweek reporter Peter Coy, who writes a newsletter for the New York Times) -- are still very influential and must be considered. This is important because as the media shifts, we need to re-evaluate the media we follow.
We had to evaluate reporters' new outlets to determine if those outlets met the client's criteria. Honestly, we were hoping they might land at cool new publications we should be considering as top-tier. Yet, although we expected reporters to move from one top-tier media to another -- for example, leave MarketWatch or AP for WSJ (a sister publication) or Bloomberg -- many did not. They didn't even join top-tier online publications like TechCrunch, which would still have worked for our purposes. One reporter left Fortune for a gaming publication so that involved a change in what she wrote about. Was that move predicated by a love of gaming? By budget cutbacks? We always look for trends or for an understanding of what's driving change but we couldn't find a consistent or reasonable explanation.
We had to look for replacements at those publications that might be interested in the client and its story. Interestingly, many of those positions remained unstaffed. And we're not talking about an obscure industry beat. We were looking for reporters who cover internet (but not social media) and telecommunications, which are mainstays of business sections. In some cases, other reporters picked up some of the coverage but in other cases. But we were shocked that beats did not appear to be fully covered. That would have once been unthinkable.

So we're seeing a lot of reporters leaving top-tier media -- something, again, that would have once been unthinkable. And we're seeing beats not necessarily getting the same kind of coverage. We know that the Times has been devoting more coverage to the media world itself, including social media (an area that is not appropriate or relevant for the client).

One conclusion is that the focus of top-tier media is on FAANG companies (do we really need to identify Facebook -- now Meta -- Apple, Amazon, Netflix and Google -- now Alphabet?) and on social media as one of the more controversial and important business topics. This certainly has implications for clients that don't touch on social media. In other words, you may have an interesting client with a good story to tell, and it might be ever more difficult to find reporters who might be interested in the client.

A second conclusion is that reporters are not immune to the Great Resignation, and have left to find new opportunities in journalism. And that means we have to identify new reporters and understand what they write about and what elements they look for when they write about an industry or a topic. This is something we've always done so that's not an issue. What does make it challenging is that it hasn't always involved as many as 40% of reporters on a relatively focused list.

Clearly we don't have all the answers but we do think it's important to ask the right questions, which include:

How should we define top-tier media in 2022? Who should be included now? Are there outlets that may no longer be as important?
Why are reporters leaving? Is it part of the Great Resignation? Is it due to budget cutbacks? What can we learn from this?
Are top-tier media changing the focus of what they're covering? If so, what are the implications for clients that do not fit into new coverage areas?

As always, we will continue to look at the changing media world and raise questions to help get to answers that help our clients succeed with media relations.

One Trend We Missed -- Wordle -- and One Trend That We Got Right

2022-02-11T09:00:00.005-05:00

It's a little early for us to admit we missed a trend -- we usually wait until the end of the year to evaluate how we did. But we missed a big Q1 trend: Wordle, a daily online game that has caught fire since it was launched late last year. It is so popular that we're not going to describe how the game is played. Just a week or so ago, the New York Times announced it has acquired Wordle to add to its growing portfolio of games like Spelling Bee.

What makes Wordle a trend? We play it ourselves and find the once-a-day aspect to be part of its charm. There's a site that offers access to the Wordle archive, and binging through several at a time loses the appeal. We do see articles online every day about "the best words to use" to start figuring out the word of the day. Another way to know it's a real trend: there's a minor backlash to Wordle, such as The Verge's "The New York Times has changed Wordle’s solutions" and the New York Post's "And the Wordle backlash begins: 'Blaming this on the Americans.'"

According to the Post, which generally has an "America First" mindset unless it can attack the New York Times, there's a backlash outside the U.S. because Wordle uses U.S. spelling. We know it doesn't fit Wordle's five-letter words but we don't want to spoil an solutions so we'll point out that apologise -- which is how the word is spelled outside the U.S. -- would not be accepted because Wordle would be looking for apologize.

According to some of us in the trend-predicting world, it's not a trend until there's a backlash so Wordle can be classified as a trend.

One we totally missed.

We don't know if Wordle has legs as a trend but it's certainly hot right now. And what we think is clear is that we're living in an attention economy. The reason the Times spent six figures to acquire Wordle shows there's money to made for them to host Wordle.

Twenty years ago, in the dot-com era, the goal for many was to get eyeballs -- people spending time on their site. That's really what social media is all about, and why the algorithms of TikTok, Facebook, Twitter, etc. are so important and influential -- and often not in a positive or productive way.

But that's not the trend we got right. But it's related to it.

One of our trends is that publishers will move away from print editions. We love print editions, and still see the value in them. But according to the Reliable Sources Newsletter by CNN that cited a Wall St. Journal article, six magazines that Barry Diller acquired from Meredith Corp. last year -- Entertainment Weekly, InStyle, EatingWell, Health, Parents and People en Espanol will stop publishing print publications. Their last issues will be in April.

How did Diller's company, Dotdash Meredith frame its decision?

"We have said from the beginning, buying Meredith was about buying brands, not magazines or websites,” according to the CEO.

We get it. After all, in 2022, is weekly even enough updates about entertainment? Of course not.

And Dotdash has "19 remaining print magazines," according to the Journal, including People, Better Homes & Gardens and Southern Living -- all of them major publications.

But here's the thing -- and we'll talk more about this throughout this year.

Some subscribers prefer the print editions. Certainly doctors' waiting rooms do. So what happens to those subscribers who prefer print? One of us used to go to a dental office with horrible Internet access -- everyone complained about it -- but for people waiting in those sorts of locations, they can't rely on their phones for distraction.

And we think people who used to allocate time to turn the pages of Entertainment Weekly, People en Esponol and the other magazines ending their print run. The question for them and for Dotdash and other publishers considering ending their print publications is this: How will readers spend their time? Will they go online to the app or website of the publication? Will they remember to do so or just get their entertainment news elsewhere, whether print or online? Or will they shift to playing games like Wordle?

Two Trends Validated by New York Times and Boston Business Journal

2022-01-31T10:31:00.005-05:00

For 2022, we issued 20 trends to celebrate our 20th anniversary -- and already two of our trends have been validated.

In our first set of trends, we said: "More data and bandwidth will help healthcare, but fitness trackers may not." By explanation, we said:

Boinformatics, which combines biology and computer science, will attract more media coverage. Powered by AI, bioinformatics is becoming more relevant because it collects and analyzes biological information, which will help transform the study and treatment of diseases and chronic conditions including neurological and psychiatric diseases. At the same time, expect that fitness trackers will get more scrutiny in terms of their accuracy, the data they capture (which may not be the data the user actually needs) and their inability to enable users to share the information with their healthcare providers.

We think this isn't a necessarily intuitive prediction about fitness trackers, so we're pleased that we're already seeing confirmation of it from the New York Times.

In her article, "I Ditched My Smart Watch, and I Don’t Regret It," Lindsay Crouse, a Times opinion staffer who writes on gender, ambition and power, asked: "Does this constant monitoring of our vital signs truly yield better health? There’s no clear answer yet. One study found that people trying to lose weight who used wearable technology to help actually lost less weight than their watch-free counterparts. A review in the American Journal of Medicine found “little indication that wearable devices provide a benefit for health outcomes.” Another issue is that the measuring abilities of wearables are imperfect for some metrics."

The rest of the article explains why Crouse -- well, her headline succinctly explains what she did.

We expect more articles to follow in other media to explain why others are giving up their fitness tracker.

Please note: some of us at Birnbach Communications use fitness trackers like Fitbit or wear smart watches, like Apple Watch. We still use them and like them, and our interest in bioinformatics and fitness trackers is because of our work in life sciences and healthcare, not in fitness trackers. But we feel there will be a backlash against them and that some people using fitness trackers and related apps may be experiencing pandemic burnout -- much the way that demand for (and probably usage of) Peleton equipment has dropped off, too. We expect a decline in other similar exercise tech brands and apps this year.

Shifting gears, in a set of business-specific trends, we said, "Business magazines will publish fewer print issues," and we got this somewhat correct -- but it's not just business magazines that will publish fewer print issues. It's also newspapers.

According to the Boston Business Journal, "Gannett to stop Saturday print editions at 136 newspapers nationwide." The elimination of Saturday print editions starts March 5, replaced with "expanded access to online editions." Whatever "expanded access" means, exactly. We do know that -- though it's not mentioned in the BBJ article -- that Gannett has also suspended print publication for a number of local weeklies not included in the 136 papers, shifting to digital-only access. Those papers will offer news "on social media, via digital newsletters, and other platforms."

The reason for this cutback is that, even with significant consolidation (which involved substantial debt), Gannett still hasn't found a way to make newspapers sustainable, much less profitable. So they're cutting back print editions on the day that has traditionally been the lowest circulation day so this will have a somewhat limited downside, especially for younger readers who typically don't have a print subscription. (Sundays have the biggest readership.) This is a problem, however, for older readers who tend to subscribe to the print edition, and may not want to or be able to access news online. And when a weekly paper shifts entirely online, it could cut off a significant population from keeping up with town news and events.

Unfortunately, we now think other newspaper chains will follow Gannett's lead in 2022.

There will be a couple of additional aspects to this. Online ads generate lower fees so by ending Saturday print editions, Gannett may lose ad revenue since its losing 1/7 of its print ads. Additionally, while Gannett may be able save printing and paper costs, the chain is likely to have to continue to pay union members who typically work on Saturdays.

That said, we think newspapers will continue to reduce their their print schedules because the consumer of the future already accesses the online edition. We think there's a real value in print editions -- there's more impact of headlines, for example, and more impact for the news organizations themselves if people can see the papers displayed on newsstands or see people reading them on buses or trains. In part it's because it helps set an agenda, and keep most people in a community talking about the same news. One reason for the polarization is that, depending on the news source you consume, you will access different news-of-the-day depending on whether you watch FOX or CNN. FOX viewers get a vastly different sense of news from CNN viewers, and that lack of common basis is one of the reasons there's such a wide chasm in the country.

On the other hand, we don't expect print editions of newspapers or magazines to thrive, and we believe more newspapers (soon: just news) and magazines to drop their print editions entirely by the end of the decade. Online is how younger readers expect to access their news and how younger reporters expect to produce their news. It's faster, more immediate and cheaper.

We will post more about these two predictions and other validations as the year goes on.

TrendReport 2022: Business Edition

2022-01-24T09:00:00.015-05:00

For our 20th anniversary, we decided to issue 20 predictions this year. The first five are available here. The second set of five mostly dealt with trends based on the endemic or midterm elections.

Here are our final set, which focuses on business issues, though some are the result of Covid:

Business magazines will publish fewer print issues. This won’t get much coverage but PR and marketing functions need to be aware that there will be fewer print issues of major business magazines. Not long ago, new issues might hit before you had a chance to finish the previous issue. Now, there so much time between some issues, you might think your subscription expired to Forbes (used to publish 26 issues, now six), Fortune (24, now 14), Fast Company and Inc. (12, now six each) or Bloomberg Businessweek (50, now 45). Another example of shadow inflation is that the subscription to these and other publications used to include print and website access but now print subscriptions no longer provide online access. What this means: These business outlets are still important to an older demographic but their print editions are, because of their new publishing schedules, less timely.
Companies need to evaluate their technology, including security, and real estate needs. For a brief moment, it looked like offices were reopening but omicron put those plans on hold. Even when offices reopen, many employees will work a few days in the office and few days from home. What this means: Companies need to evaluate their technology, including cloud and security, to enable hybrid workers to collaborate easily and effectively. So expect more apps to connect employees remotely, including apps that transcribe (not just record) virtual meetings and improve how we deliver presentations. Companies also need to reassess their office space requirements, and we expect them to scale back. We expect the media to pay attention to the impact on the real estate market and to look at the future of the office and how we work.
HR will be seen as a competitive advantage. Being able to successfully manage remote teams, retain and recruit employees is more of a strategic priority than ever, especially given the Great Resignation. We expect the media to cover: fierce competition for talent that’s no longer limited by geography and will require better pay and benefits, including more flexibility for caregiving, mental health support; a positive culture (made more challenging to communicate remotely) more diversity and more corporate social responsibility programs; and less tolerance for toxic workplace conditions. This last point is especially important for front-line jobs – like flight attendants, restaurant workers, etc. – who dealt with rude and hostile costumers. What this means: Employees are rethinking their careers and are searching for meaningful work, and companies will need to find ways to provide that. This is particularly important for small companies, including mom-and-pop retail and restaurants, who will find it harder to stay in business if they can’t find and keep employees.
Future of money is increasingly cashless: More monetary transactions in 2022 will take place using apps like Venmo, PayPal, and Zelle because they’re more convenient because you pay with your phone – even if, like with Venmo, it’s more expensive than cash. We don’t expect this to get a lot of media coverage because reporters are more likely covering other finance topics including crypto, blockchain, NFTs and FinTechs — even though we think most readers won’t fully understand blockchain and NFTs (us included). But we do expect the percentage of cashless transactions to significantly increase except for the elderly and the unbanked poor. What this means: The big problem with going even 90% cashless is if you lose your phone or if there’s a blackout since cashless doesn’t work without electricity. Tangentially connected to the future of money because it is an alternate, but increasingly frequent, way for companies to go public, Special Purpose Acquisition Companies (SPACs), essentially shell companies, will get a lot of coverage, too, but much of it will be negative.
Streaming could mean the end of cable and movie theaters. In part due to the pandemic, streaming services have proliferated and millions more signed up. Pundits have been proclaiming the end of cable for a decade but it’s probably not a coincidence that cable use declined to 50% over the last year. We also think that steaming will further erode movie theaters’ business because with a few exceptions, staying home to watch a movie is easier and less expensive. What this means: We think the media will cover the streaming wars because there’s only so many services that consumers can subscribe to – but we remain confident that there won’t be any consolidation until 2023. We also expect the media to cover the health of movie theaters and other entertainment venues; that said, we think there’s an ongoing market for sports, live performances and that arenas and theaters will continue to attract audiences as long as the risks for going out into a crowd are minimized.
Smart homes devices will finally be able to communicate with devices from other manufacturers. One of the challenges of IoT and smart homes is that Google, Apple and Amazon’s technologies don’t interoperate with each other. Meaning: if you have a lock that works only with an iPhone, new owners who have an Android may need to replace the lock with an Android-friendly app. What this means: Just as the media is interested in the future of work, they’ll be interested in the future of the home. We expect the media to look at Matter, an interoperable platform/standard to allow devices from different manufacturers to communicate together.
Electric cars still have a way to go. Although President Biden’s goal is to have 50% of all cars sold by 2030 be electric, we’re going to need significant changes in eight short years. What that means: Many electric cars have a range of 300 miles but that won’t work for long road trips, and there aren’t even enough EV charging stations in most cities. It will also be a problem given the current shortage of automotive semiconductors because we will certainly need more of them.
Getting around cities will be slower, more complicated. Meanwhile, some cities are getting overrun by scooters, e-bikes and Citi Bikes, which were intended to improve transportation solutions inside a city, as well as by more people using delivery services to get food, groceries and other supplies, clogging streets, bike lanes and sidewalks. And in some cities, Citi Bike racks take up space that used to be parking spots for cars, reducing that valuable space while cars must circle to find an open spot. What this means: This is another area where infrastructure investments will be important. As for too-many scooters, we expect cities to look at regulating the number of scooters while promoting scooters as a sustainable alternative to using cars or even public transportation.
Space will seem a bit further in 2022. With the exception of Bill Gates and Warren Buffet, most of the top billionaires went into space in 2021. We don’t think there will be additional U.S. billionaires starting their own space companies. We do expect more space exploration by private companies, however. What this means: Continued interest in the space economy that is just taking off.
Automation and robots will be more visible. To adjust to fewer workers, more companies will look to automate processes, using artificial intelligence (AI) and robots. Expect more stores to offer self-checkout (if they didn’t before), which may include AI-enabled cashierless technology. What this means: Once jobs are automated, it’s hard to go back. That said, at each inflection point, some jobs disappear – like the people who used buggy whips and those who made buggy whips – but are replaced by other jobs.

As always, we will evaluate how we did later on in December though we may decide to issue a midterm report in July, too.

In the meantime, let us know what think -- if you agree or disagree. Thanks for reading!

Birnbach Communications Issues Additional Trends for 2022: Endemic Edition

2022-01-20T09:00:00.004-05:00

We would love for the pandemic to be in the rearview mirror but it's not over by a long shot. We do expect greater uncertainty for the next year, and that the New Normal won't ever be quite the same as the Old Normal. Because it never is.

But that doesn't mean the New Normal won't be okay. As a society, we adjust, and we believe that's a positive perspective -- we will get through this. We develop a new routine way to live, work and play.

We already issued our main trends for 2022 so here are our Covid-and-Midterm Edition of trends:

Covid uncertainty amplifies credibility crisis. Months of evolving guidance has created distrust in the CDC, which it explains is the result of “fast-moving science.” Unfortunately, that distrust is exacerbating things at a time when distrust in American institutions is the highest its been since Watergate. What this means: This is a problem for marketers because the media is generally seen as less credible, across the spectrum, and marketers use media to communicate and engage with their audiences. Further, because the media world is increasingly polarized, companies may alienate customers based on whether or not they advertise or boycott certain media properties. Also, it is not easy to rebuild trust and credibility; it took the better part of a decade to recover from Watergate mistrust, and we didn’t have social media to contend with at that time.
Consumer Price Index and inflation will get a lot of attention. The media will pay attention to the CPI and inflation – which are related but not the same measure. We also expect to hear the phrase “shadow inflation,” which refers to when companies hold prices but reduce the net weight of packaged food products or when travel and hospitality companies start charging for services they used to include in the purchase price. Gas prices will especially get coverage. What this means: As with supply chain, we expect inflation will improve later in the year but it will get coverage through October since this is likely to be a mid-term election year issue.
Because it’s an election year, the media will pay attention to the two Americas separated racially, economically, politically and by access to opportunities and healthcare. Covid will continue to be the major story but because of the upcoming midterms, we think the media will try to report on the big gaps between the haves and the have-nots. What this means: We mention this not to open a political discussion but because there’s a limited “newshole,” and it’s important to know what reporters will be covering because it means less time or space for them to write about your company.
Big Tech, particularly social media, will continue to relied upon and hated. There’s awareness that social media is causing societal problems and that Congress, which for years has held hearings to determine a solution, has not done anything more than grandstand rather than provide a solution. We expect ongoing media coverage of the problems across various platforms but we don’t expect Congress to provide a meaningful solution because too many in Congress think the answer is to break up some of these companies as if they were traditional monopolies or to replace Section 230 of the Communications Decency Act which is designed to protect freedom of expression on the internet. What this means: Not much will change.
Infrastructure and 5G will be important topics in 2022. Updating the country’s infrastructure is seen by some as a way to make the U.S. more competitive and also improve access to necessary services to the have-not Americans who, for example, lack access to high-speed internet. As 3G service is discontinued, it is necessary to help provide 5G access in parts of the country that lack high-speed access. What this means: reporters will be interested in experts who can discuss what needs to be done and how infrastructure investments can impact rural communities, the poor, etc.

Of these, we think the Covid uncertainty will have the longest-lasting impact although none of these is really a short-term trend.

We have another 10 trends -- for a total of 20 to mark our 20th anniversary -- to roll out over the next few days. Let us know if you agree or disagree.

Birnbach Communications Issues Key Media, Business and Tech Predictions for 2022: Trends in supply chain, healthcare, infrastructure and cybersecurity will dominate media landscape

2022-01-14T14:46:00.006-05:00

To celebrate our 20th anniversary, we're issuing our 20th annual list of top media and marketing trends for 2022.

Here are four of the agency’s top predictions for 2022:

Supply chain issues will be at the forefront of corporate communications. The state of the nation’s supply chain will continue to receive coverage, until it becomes more reliable – probably in 2023. Understocked shelves will remain an issue due to scarcity of truck drivers, raw materials and semiconductors, and due to pent-up demand. The implications: Companies that effectively address supply chain issues can gain competitive advantage. They need to regularly communicate with customers about when they expect supplies to get back to normal, otherwise, consumers may try a new brand and not look back.
Infrastructure investments and smart cities will spur sustainable tech. Beyond much-needed investments in ailing bridges and roads, look for cities to improve their tech infrastructure as they develop plans to revitalize themselves. The implications: Cities will look more at smart and sustainable technologies, like more electric vehicle (EV) charging stations, solutions to manage food and package deliveries, intelligent traffic light systems that can adjust to traffic conditions, devices improving energy efficiency, and systems to improve safety, as well as smart sensors to gather data about pollution and other environmental data.
More data and bandwidth will help healthcare, but fitness trackers may not. In addition to the ongoing focus of healthcare reporters on COVID-19 this year, bioinformatics, which combines biology and computer science, will attract more media coverage. Powered by AI, bioinformatics is becoming more relevant because it collects and analyzes biological information, which will help transform the study and treatment of diseases and chronic conditions including neurological and psychiatric diseases. At the same time, expect that fitness trackers will get more scrutiny in terms of their accuracy, the data they capture (which may not be the data the user actually needs) and their inability to enable users to share the information with their healthcare providers. The implications: Bioinformatics companies will have more opportunities to inform the public about the timeliness and significance of their technology, while companies selling fitness trackers need to be prepared to address the issues that might arise about their offerings.
Cybersecurity will continue to dominate the media as companies search for solutions. The increase in the number of hybrid employees opens new security risks, and companies will need to establish new solutions for users accessing their networks remotely. The implications: Ransomware and other cyber-disruptions won’t go away this year so expect ongoing media coverage in 2022, especially involving government agencies and big companies with access to lots of personal data.

For our 20^th anniversary, we identified 20 trends. The complete list, including 16 additional predictions, will be rolled out on our blog, PRBackTalk.

Track Report 2021: Which trends we got right, which ones we didn't

2021-12-21T09:30:00.001-05:00

Every year, we issue a set of trends and predictions for the upcoming year and -- unlike most prognosticators, we evaluate how we did at the end end of the year.

Which is now.

So here's a look at our top predictions for 2021:

We will all become more aware of supply chains. We were right about this. Supply chains became a front-page story everywhere. Until 2020, supply chains were a trade story, a topic non-trade publications rarely touched but this year, The New York Times made supply chain a focus for economics reporter Peter S. Goodman. Supply chain issues will continue into 2022, especially if Omicrom or subsequent variants continue, which seems likely. Grade: A.
The workplace of the future will be your home. We said that "a significant percentage of employees will choose to continue to work from home – which has propelled some to move to cheaper, less dense neighborhoods. Companies will have to rethink HR, recruiting and team building as well as reconfigure workflow, collaboration, and customer support to address the realities of the new workplace." So far, as many companies are halting return to the office initiatives, our prediction that work from home would continue into 2022 seems correct. We did not predict the Great Resignation, in which people resigned to pursue something else but we believe we were right that companies need to rethink, still, workflow, collaboration, teams (actual teams, not Microsoft's Team software). Grade: A.
Cities will need to reimagine downtown business districts. We continue to see underoccupied buildings and empty storefronts. We continue to think that "local hospitality businesses and retailers need to focus on delivering customer experience, not just commodity service" and that "to overcome stories about closures and stagnation, stimulate the local economy and give people a reason to visit, cities will need to revitalize downtown areas by expanding cultural activities." The problem is: we're not seeing much movement or coverage about rethinking downtowns. We think this is a critical issue that should get more attention. We hope this gets more attention in 2022. From a media coverage, however, this did not generate the proverbial ink we think this topic deserves. Grade: B.
Telepresence, industrial robotics and artificial intelligence (AI) will get more attention. Companies did experiment with video conferencing solutions like Zoom and Microsoft Teams and others but we did not see as much about telepresence as we thought. Same with industrial robotics. That doesn't mean that telepresence and industrial robotics did not gain strength in 2021 but we didn't see much evidence in news coverage. We did see tremendous interest in AI, however. Overall, from a media perspective, we overstated this trend. Grade: B.
Telehealth becomes a preferred option, not an alternative. We said "Telehealth will become the preferred option, particularly for therapy or appointments that don’t require hands-on treatment." Subsequently, we heard that medical insurance companies scaled back coverage for telehealth appointments. We said we expected "to see stories on the delivery of healthcare to those who don’t have access to telehealth and whether patients will get the same level of care and attention via virtual sessions as they do with in-person visits," and we did not see much of that. One reason: the continued focus of the ongoing shapeshifting Covid virus. That said, we think telehealth is a great option, and we expect to see some of the coverage about the delivery of health care to occur in 2022. Grade: B-.
Big Tech’s role will be scrutinized. Not surprisingly, this was a big story throughout the year. Grade: A.
The streaming wars will continue with no real losers. We said we thought that streaming services launched by networks trying to optimize their content will continue because streaming is a way to monetize their content library. One of the new services we didn't expect to like but do because of its quirky old library is Pluto TV; it's a free, ad-supported service leveraging CBS and Paramount's content. While the streaming wars did not get as much attention as we expected, there was a lot of attention to various offerings on many services, and always a lot of interest in Netflix's business. And we were right when we said that the contraction of non-network-based services (Crackle and Tubi, for example) won’t happen in 2021 -- but could happen within 24 months. Grade: A.
In a post-truth era, media polarization will continue and media credibility will decline. Things got worse in 2021 in terms of media polarization, and we wish we were wrong about this. We expect this will continue, especially on the anniversary of the Jan. 6th insurrection -- we saw on Twitter today that there are people disputing that characterization despite the video, despite the sentencing of perpetrators who pled guilty -- and any ongoing investigation into what led up to that day. We also said that we expected "the phrase post-truth to be used quite often in articles that look at the current lack of unity inside the U.S.," and we think that was right, too. Please note: for the purposes of this blog, we're not interested in the politics or the drivers of polarization. The reason we're interested in media polarization is that it makes marketers job much harder, and credibility more challenging to achieve, because ads placed on one network may be construed as an endorsement of the media property's perceived political perspective, whether FOX or MSNBC, so companies need to find a way to dance around this issue. Grade: A.
The news flow won’t diminish in the first half of the year. We said, "we expect the news flow to continue at its current levels through the fall due to the ongoing pandemic, its impact on the economy and continued volatile political situation. We also expect Doomscrolling will drop off but not fade away in 2021." We have some some media engagement by readers to be on the decline this year but the amount of news has not diminished, and we're still doomscrolling as much as we had hoped to break that habit. Grade: A.
From a business perspective, the media sector will face a challenging year. This is a problem for advertisers and publicists because newspapers are publishing issues with fewer pages despite the crazy amount of news flow. We've seen coverage of SPACs and Alden's relentless mission to purchase storied news organizations only to decimate newsrooms, diminishing the role these media play in their hometown communities. Grade: A.
More newsrooms will be shuttered. Another prediction we would prefer to have gotten wrong. Grade: B+.
Substack won’t save most reporters. We said, "An email newsletter platform designed to enable reporters to turn readers into paying subscribers, Substack has lured dozens of prominent reporters with the claim of a better business model for journalists to control their destiny and make money." Some reporters have indeed done well on Substack. Long-time Bloomberg Businessweek economics reporter has an interesting column in the New York Times. But others -- like former New York Times privacy project reporter Charlie Warzel -- left for Substack and then jumped ship to the Atlantic. We think newsletters may help media properties reach readers interested in a specific perspective but we don't think it will make it easier for reporters to make gobs of money. We see newsletters as this year's podcast. Many people have them, enjoy producing them, but most aren't making money solely from their newsletter or podcast. We believe we got this right. Grade: A.

Overall, we got an A- for this year's TrendReport. We are working on our predictions for 2022. Stay tuned!

What We Can Learn by Looking at Past Predictions

2021-06-21T09:30:00.001-04:00

We were cleaning up our office last year, sorting through paper files if you can believe it, when we saw a document entitled "Social Media Predictions 2009" -- a simpler age, or so it seems from a near-post-pandemic period.

So we thought it would be fun to see what some of those predictions were, from the perspective of being able to determine if that future ever arrived.

They were talking about Web 2.0 back then. The prediction was that social media would bring about a "culture of rapid response." That certainly seems like that occurred. Social media spreads news -- accurate or not -- much more rapidly, often scooping traditional news sources. We do now expect quick response when we post a complaint about a service or product. That was from David Armano, then with Logic + Emotion.
One prediction said that in 2009, marketers would move from assigning "responsibility for social media strategy to the most logical person in the communication team" to allowing the most passionate individual from any division to lead social media efforts." Even now, that sounds like a smart move. But the reality is that social media marketing is often handed off to the youngest team member, based on the hope that they understand this social media thing better than Boomer bosses.
That same prediction also said marketers would go from reaching "out to the biggest bloggers you could find" in 2008 to targeting "the most relevant bloggers for your campaign, (offering) them something of value and build relationships." Again, interesting idea. But we've seen clients who want to reach the biggest bloggers and podcasters (something that wasn't a thing back then) and shy away from those who are passionate but don't have broad reach. Influence can't always be measured by reach, and podcasters often don't have (or prefer not to share) metrics, the way traditional media does. We think it makes sense to target relevant bloggers and podcasters even if they don't have huge numbers but it's important to justify the executive's time or else walk away from the opportunity.
Another prediction was that "2009 will also be the year we rediscover the appeal of 'live intimacy,'" live conversations with online consumers and also that we will "see more companies doling out good old fashioned hand-written notes and letters" based on the premise that "intimacy touches emotion." We think that was a swing and a miss. Not that hand-written notes and letters might not break through the clutter -- we think they would. But it takes time, special talent and more time, to be able to hand-write notes to customers.
One pundit said "TV will be a big focus, because viewership in aggregate is actually going up." Perhaps it did. But more than a decade later, TV viewership even of once-major events like the Oscars and the Super Bowl, are in decline.
Chris Brogan had two interesting predictions. He said there would be a rise in Velvet Rope Social Networks -- sites that "aren't 'come one, come all.'" We don't think that's entirely true but Clubhouse certainly fits that. He also said there would be "Lots of Consolidation and Shuttering." He was right about that, too. For a client interested in reaching regional business-oriented podcasters as well as national innovation-based podcasts, we found that many ideal podcasters stopped production as recently as 2020 but there were tons of reasonable podcasts that ceased production in the three years prior.
One prediction was that while clients "are eager to explore the benefits of social media engagement, (many) are absolutely terrified of the potential downsides...The tipping point has not only not been reached could still tilt away from social media if negatives outweigh positive examples." We think it would be interesting to return to a world before social media mattered, where companies could walk away from social media. But that's not the world we live in. So most companies, even complex B2Bs, do need to find a way to engage via social media.
Ann Handley of MarkteingProfs said that companies will increasingly craft content. That's certainly true. With traditional media shrinking (as it has for much of the past decade), companies must generate their own content.
Scott Monty, then at Ford, had a couple of accurate predictions, including: "Twitter will continue to achieve legitimacy." It certainly has. He also said, "Online video will come into its own." That also became true and I don't think it was so obvious back in 2008.
Other predictions:

Google would buy Twitter.
"Blogger outreach from PR pros will get better, but not much." We think this one from Jason Falls, is accurate.
Better metrics. That may have come true but we still need better, more accurate and faster metrics.
eCommerce will go social by allowing "consumers to use the critiques from people they don't know."
"People will rally to support companies they love when hard times hits." We think this prediction from Andy Sernovitz came true.
"We finally settle the debate over whether PR or Marketing 'owns' social media." Sorry, we did not. Although we've seen PR functions integrated into Marketing, which means Marketing probably does 'own' social media after all.
One pundit said that "After much election season talk about Obama's social media presidency,'" many will "realize that his win had less to do with his innovative use of social media than we'd thought." Well, that may have been true. But we did see how Trump's use of social media was vital to his visibility and reach.

The conclusions included: "We understand the technologies but need to employ them with a human empathy" and that measurement and relevance are key to success. That still seems to be the case. We guess this is a case of the more things change, the more they stay the same.

Bloomberg Businessweek Validates Our Supply Chain Prediction

2021-05-26T09:30:00.053-04:00

Back in January -- which, like so much of our time during the pandemic, seems like ages ago -- we issued our annual set of predictions. This year, among our predictions, we said that "We will all become more aware of supply chains."

There have been many other articles about supply chain issues -- like we're running low on semiconductors in part because of strong demand for cars and running low of sheetrock because of a rise in the number of renovations -- but Bloomberg Businessweek described what's going on as Fear of Running Out (FORO).

It's worth checking out the Bloomberg article because this is likely to affect all of us. We have several new clients this year, and we've already been asking them how they will prepare for possible supply chain shortages.

It's an issue that businesses need to prepare for because their suppliers may be already affected.

6 Additional Media Trends for 2021

2021-01-19T09:30:00.011-05:00

Of course the biggest story in 2021 will continue to be COVID-19 pandemic, the rollout of vaccines, the reopening of businesses, gathering at sporting events, holidays, family celebrations and getting back to normal.

Though we're not sure what "getting back to normal" will actually look like.

We do know that reporters, who had to adjust to covering the impact of the pandemic on their particular beats, will continue to cover both their beat areas and the pandemic. For example, sports reporters continue to cover games, trades, etc. while also reporting on games cancelled because of athletes who tested positive. What might be different is that they're testing positive to COVID, not to steroids. (As compared to a decade or so ago when steroid use in baseball was a big problem.)

In this post, we will look at six additional trends we think will be important this year. If they look familiar from 2020, they are. These are long-term trends affecting the media world, and are important to note because they address the daily circumstances that affect reporters. With an understanding of some of the variables reporters contend with can help when pitching stories to the media, developing marketing campaigns with media outlets, etc.

In a post-truth era, media polarization will continue and media credibility will decline. For years now, Americans have been living in a post-truth era – in which there’s a lack of shared, objective facts. Unfortunately, the growing distrust of the media and the chasm between media bubbles will get worse in 2021, especially on social media. This is bad for business because it exacerbates polarization and diminishes the credibility of all media outlets – making it harder for marketers to reach broad population segments while making it easier to unintentionally alienate parts of the population. Bonus thought: we expect the phrase post-truth to be used quite often in articles that look at the current lack of unity inside the U.S., fueled by social media and conspiracy theories and the immediate past administration.
The news flow won’t diminish in the first half of the year. The chaos of news over the past few years boosted engagement with news sources as people tried to keep up and make sense of it all. Despite a change to a presumably more-disciplined/boring administration, we expect the news flow to continue at its current levels through the fall due to the ongoing pandemic, its impact on the economy and continued volatile political situation. We also expect Doomscrolling will drop off but not fade away in 2021. The implication for marketers is that it may be hard to get the attention of reporters and producers as well as from consumers while they continue to be distracted by the latest developments.
From a business perspective, the media sector will face a challenging year. Although we’re confident about demand for news will stay steady, we know demand by itself has not been the panacea for the media. In broadcast news, there’s a battle for viewers between Fox versus NewsMax and OAN plus a possible new threat if Donald Trump launches or buys a media property. Meanwhile, among newspapers and magazines, the New York Times, Wall St. Journal and Washington Post, and People are doing well, but the rest haven’t found a sustainable business model, especially because retail advertising has dropped due to COVID. Keep in mind: despite the strong demand for news, thousands of newsroom positions were cut in 2020, especially at local media, and that, sadly, will continue in 2021.
More newsrooms will be shuttered. Since the start of the pandemic, most reporters have been working remotely so some companies have decided to save money by shuttering physical newsrooms including New York Daily News, Hartford Courant, Orlando Sentinel, and other big papers, much less at smaller, regional papers. That’s not a good thing because we feel there is real value in training junior staffers, which becomes harder when they’re working remotely from mentors. It also makes it harder for PR functions because it’s much harder to call reporters when they’re working from home, and have given up or rarely check their office voicemail.
There are fewer reporters working, but it seems like there's more news than ever. Especially at local media, which increasingly seem understaffed, reporters are overwhelmed. They have to file more stories with fewer resources and less time between in which to develop stories. In years past, they would have had time to talk to the executive and get an original quote and add some insight into the announcement. We're not blaming reporters -- we blame the economics that have resulted in the layoffs of tens of thousands reporters over the last few years. Given smaller staffs, there's just not enough time to interview every executive. At some outlets, reporters are told they must file a certain number of stories per day. And when they're done with a story, they need to cross-promote it via social media.
Substack won’t save most reporters. An email newsletter platform designed to enable reporters to turn readers into paying subscribers, Substack has lured dozens of prominent reporters with the claim of a better business model for journalists to control their destiny and make money. Some, like historian Heather Cox Richardson, have thousands of paying subscribers and generate significant money via their Substack newsletter. But it’s not a solution that will scale and save the industry or even help most reporters. For PR professionals, it will mean evaluating new media targets and explaining to clients why a Substack newsletter represents a worthwhile opportunity.

All these issues still remain in force in 2021, and PR functions need to be aware of them in order to be successful in dealing with the media.