http://www.processexcellencenetwork.com/ Process Excellence Network : A division of IQPC, (formerly known as Six Sigma IQ) provides access to a treasure chest of relevant content for Process Excellence practitioners.   Providing critical knowledge on the development of Process Excellence including Business Process Management (BPM), Lean , Change Management , Operational Excellence , Six Sigma , Risk Management , Customer Sun, 26 Feb 2012 19:12:35 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/a-day-in-the-life-of-diane-francisco/ Have you ever wanted to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly  "A Day in the Life" series continues this week with Diane Francisco, Director, MBB of Process Excellence and Change Man Fri, 24 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/we-have-a-bewildering-array-of-improvement-tools-w/ Lessons from Deming for the 21st Century The world of business contains a bewildering array of approaches to process improvement and process management. But sometimes if can seem like we’re having hardly any affect on business operations.  So how can we improve the Fri, 24 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/five-barriers-to-continuous-improvement-vote-for-t/ Mirror, mirror on the wall, what’s the greatest barrier of all? Continuous process improvement is increasingly being touted as a competitive differentiator, but all too often companies are their own worst enemies, write Wed, 22 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/white-papers/sector-data-business-process-excellence-in-pharmac/ This paper compiles Pharmaceutical sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012 . There were 676 respondents to the original survey, with 6.3% or 37 Wed, 22 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/process-mapping-with-flowcharts/ Trying to map the flow of your process before improving it? Here's a primer on the 3 different kinds of flowcharts you can use. Includes step by step instructions on creating Top-Down, Deployment and Detailed flowcharts. A flowchart is an outline or schematic drawi Tue, 21 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/us-navy-s-award-winning-bpm-project/ They’ve got a reputation for being among the toughest, most highly skilled military personnel in the world and they’re sent on some of the most difficult security missions out there. But can even the US Navy Seals benefit from improved processes? Naval Special Warfare Group 4 Mon, 20 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/embrace-big-process-thinking-to-drive-business-tra/ What will business processes look like in 2020? asks columnist Connie Moore of Forrester Research. Hint: it's big. The five tenets of big process thinking firms will need to be thinking about. I’ve been working on a big idea for several months.  The genesis o Fri, 17 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/a-smarter-way-to-cut-costs/ With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? <p style="text-align: justi Thu, 16 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/videos/operational-excellence-for-competitive-advantage/ Thu, 16 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ The Devil is in the Execution! In today’s competitive economic climate, organizations stand or fall by how well they deliver against the promises they make to stakeholders. There are two likely causes of the failure to deliver on promises made: either the strategy itself was Wed, 15 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/4-lessons-from-the-kodak-moment-of-truth/ Kodak's death spiral into Chapter 11 hell is a clarion call for all organizations struggling to come to terms with a new business landscape. Can you cross the rubicon and change your world? asks columnist Steve Towers in this month’s column. We should avoid the &l Tue, 14 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/instead-of-management-by-objective-a-look-at-hoshi/ Hoshin Kanri (HK) is a method for translating long-term vision into manageable methods and actions. But beware conflating Hoshin Kanri with the ‘right way’ to do MBO - here's why. Part II in the <a href="http://www.processexcellencenetwork.com/people-performa Mon, 13 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-an-operational-excellence-manag/ Have you ever wanted to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly  "A Day in the Life" series continues this week with Shawn Carner, Process Excellence Senior Technical Manager at R Fri, 10 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/mr-angry-asks-customer-service-is-it-an-oxymoron/ Good customer service is becoming expected. Except, sadly, even average customer service is a rarity, despite all the technology being brought to bear, says Ian Gotts in a new column launched this month about Customer Service. So what can you do about it?   Thu, 09 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/how-to-make-six-sigma-projects-succeed/ More and more companies in Asia are adopting Lean Six Sigma methodologies as a way to reduce costs and improve quality. But if you’re not careful it can be easy for your efforts to be derailed. So what can you do to ensure success? Or perhaps more importantly – what Thu, 09 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/bpm-in-financial-services-regulation-and-complianc/ Thu, 09 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/fresh-eyes-for-2012-trends-and-success-factors-i/ Thu, 09 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/avoid-the-corporate-black-hole/ Analogous to a black hole in astronomy, a black hole in change-lingo is where management communications and rhetoric go in and nothing is ever seen again, writes columnist Jeff Cole.  Success in leading organizational change means that you have achieved your objective Tue, 07 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/if-love-is-a-process-how-can-we-improve-it/ Can you apply process improvement tools to improve human relationships? Yes, writes Rod Hill, Six Sigma Master Black Belt Manager for JEA, in this special article for Valentine’s Day. Here’s how. I received Mon, 06 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/the-customer-is-the-process-bringing-the-customer/ Mon, 06 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/process-improvement-in-the-public-sector/ What’s the key to successful process improvement in healthcare? Involve your frontline staff in any processs change says Allan Cumming, GM Quality Improvement at New Zealand based Southern District Health Board. In this Process Perspectives podcast, Cumming discusses  the Fri, 03 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-mistake-proofing-principles-to-improve-data/ As a Black Belt, have you ever worked on projects where data quality was a major contributor to your defect? Diana Hernandez shares ideas on how you can "mistake-proof" your data.  I recently worked on a corporate-wide initiative involving all retur Thu, 02 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/success-by-abandoning-success/ Got a sucessful product or line of business? Even if your profits are strong you might want to consider getting rid of them. Here's why. In 1981, Jack Welch began his twenty year tenure as CEO of General Electric and his legend as one of the leading CEOs of th Thu, 02 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/trends-for-2012-pex-week-s-pi-visionary-council/ Thu, 02 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/who-should-lead-business-improvement-or-transforma/ Should the leader of your business transformation be an industry expert, an employee who knows the company inside out, or someone who is an expert in business transformation (but might not know the company’s industry)? asks columnist Dan Mor Wed, 01 Feb 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/essential-leadership-qualities-for-process-improve/ Wed, 01 Feb 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/columns/running-late-some-statistics-on-marathon-pacing/ Feel like you're running flat out? Columnist Robin Barnwell develops a prediction model to better judge pacing and target times as he analyzes data from London marathons past in preparation for his own run this year. I’m running the London Marathon this year and w Tue, 31 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/technology-mobility-ipads-at-ottawa-hospital/ They’ve become one of the coolest technology products out there - but are iPads becoming the latest "must have" for doctors and nurses?  One Canadian hospital certainly seems to think so. Ottawa General Hospital, located in the capital of Canada, has Tue, 31 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/lean-processes-in-modern-manufacturing/ The principles of lean manufacturing can - by their very nature - shake businesses to their very core, with full integration of Six Sigma working practices invariably requiring firms to completely re-evaluate the way they look at output and efficiency. But the fundamentals of lean Mon, 30 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-a-product-quality-manager/ Have you ever want to know what it would be like to work in a different job or industry? PEX Network's twice monthly  "A Day in the Life" series continues this week as Taragay Toros, product quality manager for global furniture retailer IKEA describes what it's Fri, 27 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/overcoming-resistance-to-the-lean-office-interview/ It has been a difficult couple of years for financial services companies. The global economic outlook has gone from worse to worse after recent ratings downgrades of major Eurozone economies including France, Italy, Austria and Thu, 26 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/what-is-process-excellence/ Wed, 25 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-excellence-news/videos/judges-and-finalists-discuss-2012-process-excellen/ Mon, 23 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/following-a-six-sigma-approach-towards-customer-ce/ Customer Centricity is not a one-time effort, carried out by a small project team and quickly filed away and forgotten, writes Elena Mircoli Marietti. Here’s how to embed customer centricity within your Six Sigma approach. Customer Centricity is a goal to which most Sat, 21 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/the-trouble-with-inventory-a-quick-primer/ Is excess inventory the root of all evil? In this article, Melissa Connolly explains how excess inventory weakens a business’ competitiveness by increasing operating cost and decreasing margin. Editor’s note: this article elaborates on some of the conc Fri, 20 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/partnering-with-it-and-sustaining-engagement/ Where does IT fit into your process improvement program? And how do you make process improvement a part of the culture? In this Process Perspectives podcast,  Debi Rednik, Process Excellence Leader, and Steve Waldner, Process Excellence Advisor, both working within Fri, 20 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/not-just-for-hr-3-reasons-you-should-be-thinking-a/ Performance management is recognised a key activity for business success across the globe – and this thinking is not just found in HR departments. As a process which addresses how the effective management of people - the lifeblood of an organisation – can achieve strong Thu, 19 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/firefight-no-more-assessing-process-maturity-level/ When you’re lurching from crisis to crisis it can be difficult to take a step back and figure out how to move beyond heroics and firefighting to something more sustainable. That’s where knowing your process maturity levels can help…or so says Danie du Wed, 18 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/the-pdca-cycle-for-a-change-leader/ Change is critical to the survival of organizations, says contributor John W. Moran. Unfortunately all organizations have “antibodies” that resist change. Here’s how PDCA can help you if you're leading change. "Only the wisest and stupidest of men Tue, 17 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/now-more-than-ever-we-need-to-remember-the-teachi/ Dr. W. Edwards Deming, an American academic and consultant who rose to prominence in the 1980s for his work with Japanese business that began in the 1950s, is sometimes known as the “father of quality”. But his teachings and work extend much deeper than quality.  Tue, 17 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/business-intelligence-is-a-key-part-of-process-exc/ When it comes to making the best decisions about process management, it is important that business leaders are armed with the facts and figures they need to make an informed decision. Here's what you should know about business intelligence and data management. The journ Mon, 16 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/creating-sustainable-business-strategy-interview-w/ You can’t plant more food during a famine, says Richard Chetty, Manager: Innovation & Strategy at BMW South Africa, which is why you've got to make sure you've got a plan in place for the worst case scenario. In this Process Perspectives podcast, Chetty Mon, 16 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/interpretting-box-plots/ Box-and-whisker diagrams are useful when you've got a relatively small amount of quantitative data, especially if you need compare the output of two processes creating the same characteristic or to track improvement in a single process. Steve Bonacorsi explains how to us Fri, 13 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/a-day-in-the-life-of-nancy-riebling/ Have you ever wanted to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly  "A Day in the Life" series continues this week with Nancy B. Riebling, Director of Operational Performance Solutio Fri, 13 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/sustainable-approach-to-cutting-costs/ With the economy in the doldrums and many companies cautiously approaching the year ahead – cutbacks, layoffs and cost cutting appear to be back on the agenda. But is there a right and a wrong way to make cost savings? In this Process Perspectives podcast, Brad Power, a Fri, 13 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-is-it-so-hard-to-deliver-lasting-change/ Even when someone's life depends on it, making changes is not easy, writes contributor Robin Barnwell. And you can bet that business process change encounters similar challenges. So what can you do about it? Take a look at these statements: The Thu, 12 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/ict-outsourcing-to-top-process-management-agenda-i/ Businesses are facing an uncertain future across the eurozone with tighter budgets, while many decision-makers find themselves under greater pressure to demonstrate return on investment. In this context, the stakes are higher when it comes to process management decisions and failure to Wed, 11 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/process-excellence-at-cable-wireless/ Slower growth in the telecommunications industry means that there is increasing pressure on profit margins, says Mark Zirbser, Head of Process Excellence at global telecommunications company Cable & Wireless, so improving process efficiency to drive growth has become a critical role of Wed, 11 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/how-knowledge-management-contributes-to-high-perfo/ What does knowledge management have to do with performance? Northrop Grumman is a global supplier to defense and aerospace industries. With clients such as governments and militaries, and products like unmanned spacecraft….you can see why the company has no margin for error. Wed, 11 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Organizations become more productive, competitive and profitable when every employee is motivated and equipped to reach his or her full potential and advance the efforts of the team. The trouble is that many organizations aren't clear on what it takes to build high Wed, 11 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/doing-the-right-thing/ You can make many mistakes which will be forgiven by others inside and customers and the government outside of your organization . But they won't forgive a lack of integrity, writes columnist William Cohen. Integrity can mean a lot of different things to different peop Tue, 10 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/enteprise-architecture-building-a-shared-culture-o/ How do you build a shared culture when you’ve got different teams all with different ways of understanding and speaking about the same problems – the IT department, your Lean and Six Sigma teams, your business users. What does it take to bring it all together and make sure Mon, 09 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-a-vp-of-service-excellence/ Have you ever want to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly  "A Day in the Life" Fri, 06 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/a-brief-history-of-quality-approaches-to-quality/ Organisations have continually looked for new ways to improve consistency and quality in their products and services. Management fads may come and go but many of the underlying ideas around quality remain the same. Here's how the works of Deming, Juran and Crosby remain at the heart of Thu, 05 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/hoshin-kanri-an-alternative-to-mbo/ Is Hoshin Kanri a better alternative to Management By Objective? Yes, argues Ken Craddock in this Process Perspectives podcast. Craddock is an expert in organizational design and a frequent lecturer at New York’s Columbia business school. He discusses why he Thu, 05 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/articles/case-study-using-six-sigma-to-reduce-excess-invent/ In 2009, Unison Industries, a worldwide provider of electrical and mechanical aviation components and systems, had a problem common to many manufacturers: an excess amount of inventory. Contributor Melissa Connolly describes how Six Sigma helped to get the excess inventory under Wed, 04 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/critical-path-mapping-with-activity-network-diagra/ Got something to do and want to know the tasks that are critical to on-time completion? Here's how critical path mapping with activity network diagrams can help help by determine where little extra effort to will have the greatest payoff. <p style="text-align: cente Wed, 04 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/overcoming-coming-start-up-improvement-barriers/ Starting up a process improvement program? Sometimes you can find that other people in your company aren’t quite as enthusiastic as you about the changes you’re about to make. So what should you do about it? In this Process Perspectives podcast, recorded live at PEX Tue, 03 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-non-strategy-how-some-strategies-are-not-strat/ Lack of a proper strategy is a serious problem that can result in ad hoc improvements that don't  contribute to overall organizational needs, says John S. Hamalian. The trouble is many organisations think they've got a strategy when they don't. Do you recognize any of thes Mon, 02 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/four-risk-areas-that-are-holding-your-change-hosta/ Managing any project involves risk, but projects requiring human behavioral change involve large amounts of risk.  This month, columnist Jeff Cole focuses on four key risk areas and how to better your odds for success. Pretend you just made a process improvement.  Mon, 02 Jan 2012 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Today’s complex economic environment and ever-expanding global supply chains require new guidelines for peak performance . Volatile global market conditions and customer demand mean that small errors may cost you millions . Companies that are looking to outperform their competitors Mon, 02 Jan 2012 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/10-reasons-the-coo-hates-christmas/ Last year I wrote a suitably dour article on why the CIO hates Christmas – Bah humbug. Sadly my concerns came true. So much so that the term that CIO Fri, 23 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/a-brief-history-of-quality-how-the-concept-of-qual/ Recent research from YouGov for the Chartered Quality Institute (CQI), which polled hundreds of the most influential people in the public and private sectors, found that 83 percent of them characterised quality as being either critical or important to their organisation. But just what Thu, 22 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/customers-economic-turmoil-and-the-role-of-process/ Is Business Process Excellence the key to weathering financial storms? Here's why one south African bank thinks the key is to focus on the customer. In this Process Perspectives podcast, Jan Lategan, Head of Process Management Corporate Shared Services at South Thu, 22 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/3-reasons-why-process-excellence-matters-to-pharma/ Did you know that 90% of time is wasted waiting for equipment to free up in pharmaceutical companies and in the last 5 years R&D costs doubled? Here are three reasons process excellence matters to pharmaceutical companies. <strong Wed, 21 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/is-this-an-end-to-business-process-analysis/ Is this the last time Business Process Analysis will be considered a stand alone category? asks columnist Ian Gotts, as research firm Gartner releases its latest BPA Magic Qu Wed, 21 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/common-voc-mistake-how-to-avoid-them/ Voice of the Customer (VOC) is a critical component of Six Sigma, helping us establish measures that serve as a foundation for each of the DMAIC phases, says contributor Craig James. But beware the common mistakes of VOC. Here are 4 of them and what Tue, 20 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/data-gets-big-what-are-the-implications-for-proces/ Are you ready for Big Data? Do you even know what the heck it is? In this Process Perspectives podcast, Robert Plant, an associate professor of computer information systems at the University of Miami School of Business Administration, sheds some light on what big data actually Mon, 19 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/forget-recommended-by-is-customer-trust-a-more-imp/ Building trust is  more fundamental than the "recommended" metric used in Net Promoter Score, says columnist Robin Barnwell. Afterall, w ould you continue to do business with a company you did not trust? I read a lot of our customer’s Fri, 16 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/making-meetings-productive/ Excessive meetings are a symptom of a major organizational problem. Are you a sufferer? Few things characterize modern management so much as the escalating tendency to have meetings — online and offline.  Remarkably, many meetings are time-wasters. Con Fri, 16 Dec 2011 05:00:00 GMT From the Editorial Staff at e-BIM http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/a-day-in-the-life-of-a-customer-experience-manager/ Have you ever want to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly  "A Day in the Life" series continues this week with Desiree Murphy-Palmer, customer experience manager for Cox Commu Thu, 15 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/what-you-want-me-to-go-first/ There's a lot of reasons that you might want to avoid being the first company or department to change, says contributor Connie Moore. Afterall, “pioneers get an arrow in their backs.” But here's why you should consider going first. Over the Thanksgiving Thu, 15 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/the-ever-changing-voice-of-the-customer/ Customers are great.  In fact, it’s kind of hard to stay in business without them.  You have to love them, but at the same time they can be quite annoying.  Have you ever noticed how their requirements change over time?  Just when you think you had them figured Wed, 14 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/improving-government-services-state-of-michigan-ca/ As baby boomers inch closer to retirement, the government services that they rely upon are starting to feel the strain: delays, backlogs, and errors can be common. But one government office, the State of Michigan's Office of Retirement services, decided to do something Wed, 14 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Every change in the market impacts a company's operational performance—sometimes dramatically. Savvy companies manage these changes by developing broad, cohesive, global operating strategies to enable profitable growth and reach high performance. Accenture High Performance Wed, 14 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/beyond-management-by-objective-a-look-at-hoshin-ka/ Dr. W. Edwards Deming said MBO as practiced was a deadly disease, writes contributor Ken Craddock. But what's the alternative? Hoshin kanri, argues Craddock. Here is why.   Editor’s note: Kelly Allan and Ken Craddock wrote a co Tue, 13 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/improving-the-procurement-process-importance-of-co/ Getting a good price out of your suppliers  and developing long-term strategic relationships is important when your business is purchasing goods and services, but what happens next? In this Process Perspectives podcast, Amy Good and Dipan Karumsi, both senior Mon, 12 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/articles/leadership-and-lean-six-sigma-at-chevron-europ/ Eric Sirgo, General Manager of Operations at Chevron Europe, joins Process Excellence Network to talk about their Six Sigma Programme, and how they engage with their leadership teams. Editor's Note: This is a transcript of a <a href="http://www.processexcellenc Fri, 09 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/a-copernican-shift-in-creating-business-success/ The shift from production mindset (producing goods) to customer centred business (delivering services) has disrupted global business in fundamental ways, writes columnist Steve Towers. Here's how.  During the steady economic expansion of the late 20th ce Fri, 09 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/applying-bpm-to-improve-patient-care-interview-wit/ Many hospitals and other healthcare organizations are using Lean Six Sigma methodologies for process improvement, but very few have adopted Business Process Management or BPM. Could that be about to change? A Canadian hospital has been pioneering the use of BPM technology to improve Wed, 07 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Many companies have been able to demonstrate and realize the benefits of Lean Six Sigma initiatives. This popular methodology has been implemented within many companies to deliver cost savings and improve business processes, but a large number of Lean Six Sigma initiatives fail to reach Wed, 07 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/drucker-on-supply-side-innovation/ Drucker defined innovation as “the design and development of something new, as yet unknown and not in existence, which will establish a new economic configuration of the old, know existing elements,” writes columnist William Cohen. But sometimes businesses simply Tue, 06 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/introduction-to-process-frameworks-interview-with/ Heard about process frameworks but not quite sure what they are or why anyone would want to use them? Process frameworks provide a common language and approach for companies to compare processes, functions and activities to allow for a host of activites like benchmarking, Tue, 06 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/videos/bringing-together-lean-and-living-kaizen-in-the-sp/ Tue, 06 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/insider-s-guide-to-using-histograms/ Want to understand variation within a process at a glance? Look no further than a histogram. Contributor Steve Bonacorsi explains everything you ever wanted to know about this statistical tool but probably didn't know to ask. An important aspect of total quality is the Fri, 02 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-a-process-manager-and-l6s-mbb/ Have you ever want to know what it would be like to work in a different job or industry? PEX Network's twice monthly  "A Day in the Life" series continues this week as Erica Farmer, a process manager and Lean Six Sigma Master Black Belt for a large service firm base Fri, 02 Dec 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/unlikely-bedfellows-using-kaizen-for-i-t/ Are the principles of Lean manufacturing and software development complementary? For an increasing number of organizations, the answer to that question is yes. Software and automation can bring great efficiency to a business but the value that software brings is Fri, 02 Dec 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/want-bpm-success-read-the-instruction-manual/ How can you improve your chances of BPMS project success? asks columnist Dan Morris. The answer: formalize your approach. The trouble is, what approach do you adopt? Wed, 30 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/why-bpm-isn-t-an-it-project/ BPM is about getting business done more efficiently, more effectively , says independent analyst Ian Leaver at Forward Look. That means it’s not always about IT. Here's why.  PEX Networ Tue, 29 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/either-lead-follow-or-get-out-of-the-way/ What does it take to transform a dysfunctional, globally dispersed, highly regulated and reactive organisation into a model of operational excellence? Forget the CEO - it's time businesses recognized that BPM and the Chief Operating Officer hold the keys to com Tue, 29 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/seven-reasons-competitive-tendering-fails-and-what/ Competitive tendering (bidding) is a widely used procurement method within government agencies and private sector organisations. The idea behind competitive tendering is that it forces sup Mon, 28 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/process-excellence-in-2012-interview-with-gregory/ What does the coming year hold in store for Lean Six Sigma and process improvement practitioners? Today, the risks are higher and the pace of change is faster than even a couple of years ago, says Gregory North, Vice President of Corporate Lean Six Sigma at Xero Thu, 24 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-a-master-black-belt-and-ci-lead/ Have you ever want to know what it would be like to work in a different job or industry? PEX Network's twice monthly  "A Day in the Life" series continues this week as Beau Groover, a Master Black Belt and Continuous Improvement Leader within the Folding Carton division Tue, 22 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/how-to-lead-effective-process-improvement-teams/ Whether newly trained in a continuous improvement methodology or a seasoned professional the success of your team depends on how you approach your leadership role, writes contributor Dennis Narlock. It’s important to remember that continuous improvement is something that you do WITH Mon, 21 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/q-a-with-world-s-first-lean-comedian-introducing-d/ Pad Thai diagrams and sustainable laughter with the world's first Lean comedian? Here in a PEX Network exclusive interview, Dr. Les Muda shares the secrets of Just-in-Time comedy, the impossibility of error-proofing jokes, and why he thinks his Lean comedy r Fri, 18 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Whether you follow Lean, Six Sigma, or an internal methodology, one of the biggest challenges of process improvement is ensuring that process changes are adopted consistently—and sustained—by your business. How can you measure how well your process improvements have been Thu, 17 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Don’t leave the tools of lean process improvement in the hands of a few “experts”. Creating a culture of engaged problem solvers in your business is not nearly as difficult as it may sound and is the best way to drive outstanding results from your Lean programme. In Thu, 17 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/using-strategy-mapping-for-continuous-improvement/ Strategy Mapping - what is it and why does it matter in process improvement? In this Process Perspectives podcast Nuray Sen, Head of Quality Management at Siemens Turkey, describes how the company uses strategy mapping techniques as an integral part of its continuous improvement Tue, 15 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/a-process-based-approach-to-fixing-healthcare-inte/ What can be done to fix healthcare? In this Process Excellence Network interview, author and MIT Professor Steven J. Spear, talks to PEXNetwork.com's editor Diana Davis about how the healthcare system is broken and offers his perspective on what it will take to mend it. < Mon, 14 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/performance-excellence-and-the-trouble-with-tools/ Business is a complicated endeavor, write contributors Dave Nave and Steve Dightman. Analytical tools (from Six Sigma, Lean, etc.) provide a perspective, highly dependent on selected parameters. But no single tool provides a complete picture of the reality. Here's what y Mon, 14 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/documenting-the-impact-of-quality-improvement-inte/ How many times have you reached the end of a quality or process improvement project only to be unsure of what has actually been accomplished? Here’s how better documentation can help, explain contributors John Moran and Elizabeth Pierson, and why it can also aid in bett Fri, 11 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ 90% of organizations fail to execute on their strategies - don’t be one of them! Strategy – or to be precise, the fast, effective execution of each new wave  of  strategy  –  is  now  the  key  concern  of  all  Thu, 10 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/the-secret-of-demand-side-innovation/ Would you like to come up with innovations that mark you as an extraordinary performer? In this month's column, Dr. William Cohen, explains how. Frederick Smith thought up the idea behind FedEx while still in college and Albert Einstein developed the Theory of Relativi Wed, 09 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-pareto-analysis-to-divide-and-conquer-impro/ A disproportionately large percentage of errors or defects in any process are usually caused by relatively few problems. Pareto analysis helps identify those significant few problems so people can target them for action. Steve Bonacorsi explains how. Pareto (pronounced Tue, 08 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/what-monty-python-and-business-performance-have-in/ What do Monty Python and guided missiles have to do with business performance improvement? asks columnist Jeff Cole. More than you might think.   Do you know John Cleese, the tall guy in the British comedy troupe?  Did you know that since Mon, 07 Nov 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/extending-excellence-down-the-supply-chain-intervi/ You might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence disconnect between you and your suppliers? In this Process Mon, 07 Nov 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/a-day-in-the-life-of-vince-pierce/ Have you ever want to know what it would be like to work in a different job or industry? PEX Network's twice monthly "A Day in the Life" series continues this week as Vince Pierce, Vice President of Business Process Improvement for retail giant Office Depot, describ Fri, 04 Nov 2011 04:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/putting-the-continuous-back-in-improvement-a-dte-e/ Continuous improvement often resembles a sporadic effort as many companies struggle with moving beyond a project-based focus on improvement to embed improvement as part of the daily work culture. So how do you put the continuous back in improvement? In this Process Perspectives Thu, 03 Nov 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/creating-a-culture-of-high-performance-interview-w/ Thu, 03 Nov 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/the-role-of-lean-in-business-execution/ Organizations need to learn how to link policy deployment with project execution methodologies like Six Sigma, and operational improvement processes like Lean, with measurement frameworks, like the Balanced Scorecard to create an integrated cycle of Business Execution, writes Paul Doch Wed, 02 Nov 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/6-keys-to-delivering-killer-business-presentations/ Invited to speak at a business conference but worried about delivering a “death by powerpoint” presentation? Or maybe you've got to make a big presentation to the board? Here are five tips from Steve Towers, a regular contributor at PEX Network conferences,&n Wed, 02 Nov 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/seeing-the-system-as-a-whole-the-opportunity-for-i/ The DNA strands of business are most often embedded in processes related to the bits and bytes contained in our information systems.  But IT - the department that often has one of the widest fields of view relative to efforts, budgets, changes, and focus - is not strategically le Tue, 01 Nov 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/defining-process-excellence-in-the-digital-age/ In a report out earlier this year Forrester Research predicted that by 2014 over half of all consumer purchases in the US will be made online or informed by online research. What impact will that have on process and operational excellence? In this Process Perspectives , Aaron Tue, 01 Nov 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/harnessing-the-synergy-six-sigma-and-theory-of-con/ Many process improvement practitioners overlook the value of combining Six Sigma with Theory of Constraints, says contibutor Abishek Soni. Here are four ways to harness the synergy between Six Sigma and TOC. Many companies adopt an either/or approach to process improve Wed, 26 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/process-excellence-methodologies-using-prioritizat/ Lots to do but limited time and resources? Steve Bonacorsi looks at the seven steps to using prioritization matrices - especially useful in the project bounding and analyze phases of Lean Six Sigma quality.   A Prioritization Matrice can Wed, 26 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Her degisimin zor olmasi gerekli degildir, ancak degisimi uygun sekilde yönetebilmek istediginiz sonuçlari elde edebilmeniz için kritiktir. Iyilestirme çalismalari yönetim araçlari ve tekniklerinin olmamasi nedeni ile basarisiz olmaz. Basarisizligin Wed, 26 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Change doesn’t have to be difficult, but handling it properly is essential to getting the results you want. Improvement work doesn't fail because of lack of management tools and techniques - it fails because process leaders forget the human side of change. Whether Wed, 26 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/day-in-the-life-of-a-director-of-process-improveme/ Have you ever want to know what it would be like to work in a different job or industry? PEX Network's twice monthly "A Day in the Life" series continues this week as Mark Steward, Director of Process Improvement at Poudre Valley Health System, describes his daily r Tue, 25 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/5-global-certainties-you-can-t-afford-to-ignore/ Drucker wrote that the purpose of strategy is to enable an organization to achieve its desired results in an unpredictable environment. So contrary to what many believe, strategy is not about achieving results in a known and foreseeable environment, but an environment that is unknown and Tue, 25 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/building-trust-into-your-management-systems/ Is trust in big business and government at an all time low? In a few short weeks "Occupy Wall Street" protests have spread to cities across the world with street demonstrations and "tent cities" sprouting up in New York,  London and other major Tue, 25 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/using-software-as-a-service-interview-with-grant-c/ A recent survey conducted by i-nexus and PEX suggested that over 80% of companies were using spreadsheets to manage each stage of the business execution process; planning and cascading business goals, driving execution of strategic initiatives, and tracking the impacts of those Thu, 20 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Have you noticed that during a downturn, the competition can become even more fierce, consumer tastes and preferences change rapidly, and the same building blocks that were used to gain success can cause erosion sooner or later? With permanent volality a regular fixture in today's Thu, 20 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/data-driven-try-using-a-little-more-intuition-next/ Are you a data driven decision maker? Dr. W. Edwards Deming once famously said “In God we trust; all others must bring data”. Indeed, process improvement approaches like Six Sigma emphasizes the importance of data collection, analysis and control. But in a new book author Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/inspiring-performance-interview-with-nimbus-richar/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/driving-business-process-management-and-optimizati/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/videos/lean-at-hess-applying-the-5s-approach-in-warehousi/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/overcoming-process-improvement-programme-start-up/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/nimbus-founder-ian-gotts-discusses-acquisition-by/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/leadership-engagement-embedding-a-continuous-perfo/ Wed, 19 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/business-strategy-creating-effective-strategic-obj/ The basic definition of the business must be translated into objectives, said Peter F. Drucker, otherwise they remain insights, and good intentions that never become achievement. Here's how to create effective objectives. This article is Part Two of your management tea Tue, 18 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/agile-software-development-learns-from-dr-deming/ In the last few years software development teams have begun using a philosophy called “Agile”, achieving better results by reducing reliance on documents, having more effective meetings, and thinking about development in a new way, says contributor Daryl Kulak. Interestingly, m Tue, 18 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/can-you-do-bpm-without-a-bpms/ Business can do a lot of improvement without software tools, says Dan Morris in this month’s BPM column.  So d o you really need to invest in a Business Process Management Suite to do BPM?, he asks. History is full of examples of lost opportunities.  Mon, 17 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/lean-six-sigma-in-2012-and-beyond/ What does the coming year hold in store for Lean Six Sigma and process improvement practitioners? Today, the risks are higher and the pace of change is faster than even a couple of years ago, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox, which means that Mon, 17 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/making-change-management-work-three-practitioners/ Change management from the people perspective is too often a forgotten component of business process transformation. Organizations focus on getting the new processes right and putting technology components in place — but helping people who will implement the new processes Thu, 13 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-importance-of-how-interview-with-author-dov-se/ We've entered an era where one banker in London can lose his company billions of dollars and force the resignation of his CEO, says Dov Seidman author of the book  HOW:  Why HOW We Do Anything Means Everything … in Business (and in Life) .  In this Process Wed, 12 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/want-lasting-business-change-leave-the-tools-on-th/ Why do so many businesses fail to achieve long-term and lasting change?, asks contributor Robin Barnwell. Because they fail to take account of the most important variable in any messy, uncontrollable and complex environment - the people. <table border="0" cellpadding="0" cel Tue, 11 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/business-strategy-the-three-questions-you-must-be/ Strategic thinking, according to Drucker, is knowing the right questions to ask.  In this week's Drucker Files, Dr. Robert Swaim looks at the three critical questions you and your management team need to ask yourselves to make sure you're on the right track. Tue, 11 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/columns/technology-is-one-big-dog-here-s-how-to-cope/ Ever feel like the tail that’s being wagged by the dog?  Technology is one big dog and if you don’t hold on you’ll get flung off hard and fast.  On a daily basis, technology upgrades storm through the corporate landscape sending out tsunamis of change in their w Mon, 10 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/practical-advice-on-hoshin-planning/ Hoshin Planning – what is it and how do you use it successfully? In this Process Perspectives podcast George Dramowicz, retired VP of Global Quality & Lean at Merix Corporation, explains the concept of Hoshin Planning and offers practical advice on how to implement it Mon, 10 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/seven-deadly-sins-of-business-process-management/ You thought Business Process Management was a comparatively safe field.  Think again!  Stay clear of these seven deadly sins of BPM - to avoid eternal condemnation or the need to beg forgiveness.  I should add it’s a personal view and apol Fri, 07 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/tribute-process-excellence-and-the-genius-of-steve/ After the news today Apple’s founder and visionary Steve Jobs had passed away aged 56, so much is being said rightly about the technical genius of the man. His profound impact on lives is clear from the global tributes from world leaders, industry luminaries and oft times Thu, 06 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/a-day-in-the-life-of-r-scott-bonney/ Have you ever want to know what it would be like to work in a different job or industry? This week we launch the twice monthly "A Day in the Life" series. Find out what life is like on the other side of the fence as professionals just like you describe their d Thu, 06 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/applying-the-team-charter-to-a-department-of-publi/ Too often teams spend a considerable amount of their valuable resources trying to figure out what it is they are supposed to do, writes contributors John Moran, Grace Duffy and Michael Rudis. Before starting any type of a process improvement work, it is important to know where you&#39 Wed, 05 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/4-common-process-mapping-mistakes-and-how-to-avoid/ Process mapping provides a structural analysis approach and a capability of delivering systematic outputs. But the effectiveness of process mapping is affected by how it is selected as the method of analysis, how it is planned and executed, says contributor Shu-Wing Pang. Here are 4 common Wed, 05 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/operational-excellence-and-the-incredible-disappea/ According to Fortune Magazine, CEOs at Fortune 500 companies have an average tenure of less than 5 years. So how do you shape your long term vision for process excellence when you don’t even know who’s going to be leading your company from one year to the next? In this Wed, 05 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/videos/applying-lean-six-sigma-to-customer-promotions/ Wed, 05 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Many organizations struggle to move from a series of disconnected BPM projects to a coordinated program that propels their organization forward.   While the initial focus of most organizational improvement programs is on efficiency and cost containment (waste elimination), the Wed, 05 Oct 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/a-formula-for-calculating-the-roi-of-bpm/ Automation and standardization has benefit, but vague references to the possible value of Business Process Management (BPM) isn’t enough for your management team. You need hard figures. So how do you get them?  Consider some of these facts: Tue, 04 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/methods-for-organisational-change-process-improvem/   How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, Tue, 04 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/perspective-on-russia-using-deming-to-counter-sovi/ Twenty years of Russian market reforms have shown that one of the most serious obstacles to creating an innovative economy is the totalitarian style of thinking, says Tatiana Medvedeva. Repressive management cannot lead to the development of a modern, innovative economy no matter how much Mon, 03 Oct 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ "Give Me an Hour and I’ll Give You a Free Belt" The evidence is clear – the vast majority of organizations are losing at least one belt to non-value added activity for every ten they train. Moreover, most deployment leaders are spending the countless hours trying to Thu, 29 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/indian-takeaways-lessons-on-process-from-emerging/ From a sundeck on top of one of Delhi’s tallest building, overlooking the city’s sprawling skyline, it is hard to believe that Part Two of the Global meltdown is really underway.   <div style="text Wed, 28 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/the-business-architect-role-is-vital-in-leading-cu/ You may have heard the term “business architect” in your travels; if you haven’t, you soon will. This summer, I have watched, and sometimes been involved in, several emotional debates among enterprise and information architects, business analysts, quality managers, Lean Tue, 27 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/beware-the-professional-manager/ Are the huge salaries and short tenures of those at the tops of our organizations evidence of misguided devotion to the management “profession”? William Cohen explores why professionalism isn't always a good thing. More than fifty ye Mon, 26 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/defining-your-operational-excellence-vision-inter/ Vision - if your leaders don’t have it, how can you expect from your employees? But how do you make your operational excellence vision more powerful than a couple of meaningless slogans stuck in a Powerpoint somewhere? In this Process Perspectives interview, Berndt Forssell, Senior Mon, 26 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/articles/a-primer-on-agile-and-scrum-development-techniques/ Rapidly evolving environment? Changing business needs? A basic primer on how Agile and Scrum development techniques help IT professionals quickly adapt to changing circumstances.   In 2001, 17 software practitioners met to discuss sev Thu, 22 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/business-excellence-at-jubilant-lifesciences/ How do you maintain flexibility while at the same time being able to anticipate and scale up to customer demand? In this Process Perspectives podcast, Kulbushan, the Global Head of Business Excellence at Jubilant Lifesciences, one of India’s largest pharmaceutical companies,   Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/critical-factors-in-process-excellence-for-pharmac/ Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/4-need-to-know-rules-of-change-management/ Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/end-to-end-process-excellence-generating-results-a/ Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/videos/4-things-you-should-never-forget-in-lean-transform/ Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/greg-dyke-on-leadership-challenges-at-bbc/ Thu, 22 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/columns/four-factors-for-getting-the-right-projects-under/ Too often new Black Belts go after huge organizational issues/problems and have at best mediocre success, writes Robert Lopez in this month's Tales from a Master Black Belt. Here are the four essential factors to make sure you don't bite off more than you can chew. < Wed, 21 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/using-bpm-for-transformation-efforts-interview-wit/ How do you get to the next level of productivity improvement? By not starting off with what you've got, says Derek Miers, BPM industry Analyst at Forrester Research. Businesses need to think about what they should be delivering to their customers, says Miers, and not Wed, 21 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/columns/an-introduction-to-deming-s-theory-of-knowledge-on/ Understanding how you think - and act - based on what you believe you know to be true, is critical to improving your own decisions as a manager, says contributor John Hunter, in the final of a 4-part series on Deming's system of management, SoPK. And understanding the way your mind wor Tue, 20 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/buying-beans-what-is-pull-in-a-services-business/ Pull processes do work in a services business and they do deliver real improvements in communications. But don’t think they will solve all your problems, says columnist Robin Barnwell. When you open that tin of beans you may be surprised at what you find i Mon, 19 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-secret-to-achieving-more-with-less-increasin/ Improving productivity requires abandoning things that do not work... never worked... or have outlived their usefulness and capacity to contribute. As both governments and businesses look out at a tough new operating environment that doesn't look set to change anytime soon, here's Mon, 19 Sep 2011 04:00:00 GMT From the editorial staff at e-BIM http://www.processexcellencenetwork.com/business-process-management-bpm/columns/big-process-thinking-will-power-the-next-generati/ Business process pros need to embrace “big process thinking,” writes Forrester analyst Clay Richardson. Four predictions on what this would look like. Earlier this year, I was invited to participate in an internal debate across the Forrester team servi Fri, 16 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-secret-formula-for-managing-change/ You can have the best process in the world but if the humans who need to follow that process don’t do so, you’ve wasted your time, says columnist Jeff Cole. For those readers that may just be starting out on their Lean Six Sigma journeys, here are a few tips when it comes to ma Wed, 14 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/making-bpm-software-more-focussed-on-people-inter/ The BPM software market is overly geared towards IT automation, says independent analyst Ian Leaver at Forward Look. In this Process Perspectives, based on a video interview recorded LIVE at Pex Week Europe earlier this year, Leaver argues that Business Process Management Wed, 14 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/13-essentials-of-coaching-for-process-improvement/ As organizations embark on their process improvement journey, one of the things that they seem to forget is to focus on coaching skills that creates change agents, says Debashis Sarkar , author and Asia's pioneer in Lean for services . And that’s a mistake, becau Mon, 12 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/learning-the-lessons-of-dr-w-edwards-deming-a-disc/ "The world is drowning in information but is slow in acquisition of knowledge," said Dr. W Edwards Deming over two decades ago, an insight that is perhaps even more relevant today with the explosion of information sources now at   our Mon, 12 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/three-challenges-facing-operational-excellence-in/ Within a regulated industry like utilities, operational excellence is a key tool in the balancing act between keeping prices for consumers down and providing value for shareholders. However, market forces are combining to place hurdles in the way of utilities' continuous improve Thu, 08 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/avoid-the-70-failure-rate-of-change-management-ini/ Organizations often fail to realize the impact of change on the employees it will affect, and do not plan and execute carefully enough to address the people issues through all phases of business process change management, says Forrester Anayst Claire Schooley. Four ways to make your c Thu, 08 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Whether you’re starting out on a corporate Business Process Management program or looking to mature your approach, “Process Frameworks” should be part of your thinking.  Why?  They can accelerate process discovery, improve alignment between different process Thu, 08 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/leadership-and-lean-six-sigma-at-chevron-europe/ Change in a big organization does not come free, says Eric Sirgo, General Manager of Operations at Chevron Europe. In this Process Perspectives podcast, Sirgo discusses the history of Chevron's Lean Six Sigma program, how it began as a grassroots effort before getting picked up by Wed, 07 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/evolving-the-efqm-model-for-business-excellence/ What does a successful business excellence framework look like, and how does that need to be adapted to reflect the changing business environment? In this Process Excellence Network interview, Matt Fisher, Chief Operating Officer at EFQM,  describes the organisation's mo Tue, 06 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/varitian-bites-deming-s-sopk-part-iii/ When businesses use the wrong data or don't recognize the different types of variation, the resulting decisions and actions tend to increase costs, reduce quality, reduce productivity, and foster frustration throughout the organization, says contributor Lynda Tue, 06 Sep 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-challenge-of-improving-government-performance/ Italy. Britain. France. The United States. Greece. Spain. Ireland. A few short years ago, that would have been a roll call of some of the hottest economies on the planet – now without exception all are facing tough questions about the future of government services and what Tue, 06 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-excellence-at-cable-and-wireless/ Slower growth and increasing competition means that there is increasing pressure on profit margins so improving process efficiency to drive growth has become a critical role of process improvement in the industry. That was the view of Mark Zirbser, Head of Process Excellence at Mon, 05 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/how-to-use-failure-productively-interview-with-eba/ Failure is something that we don’t like to talk about and like to commit even less. But it’s an essential part of the learning process and if you work in continuous improvement, there’s a good chance that the road to excellence will have a few Thu, 01 Sep 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/feel-like-you-re-running-in-cirlces-you-are/ Feel like you're constantly battling different forms of the same problems?  You probably are, argues  Dan Morris in this month's column. Changes that are good for individual managers and departments might be bad for the business as a whole, he write Wed, 31 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/a-phased-approach-for-a-strategic-bpm-project/ BPM considers processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients, writes contributor Vinod Jain. But how do you get started? Successful service companies deliver value to Tue, 30 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/running-government-like-a-business-things-we-wis/ There are limits to what a government can tax and spend, as many governments are learning to their cost. Undisciplined spending, many economists warn, will lead to high interest rates, inflation, increasing unemployment and higher taxes. What should be done? For starters, Tue, 30 Aug 2011 04:00:00 GMT From the editorial staff at e-BIM http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/nightmare-on-change-street-why-it-doesn-t-have-to/ Rapid technological innovation and an uncertain economic climate means that neither businesses nor individuals can afford to stand still. But like anyone who has tried to stick to a fitness regime can testify…change isn’t easy. Especially when it involves changing the Tue, 30 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/leading-successful-lean-transformation-at-virgin-m/ What does it take to lead successful Lean transformation? Virgin Media, one of Britain's largest commercial television and media services companies, won PEX Network's award for best Lean transformation. Jason Chipchase, Virgin's Head of Operational Exce Thu, 25 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ When projects go wrong in the construction industry they can result in significant overruns in terms of cost, time, and decreases in customer satisfaction and quality. Heembouw, a 70-year old Dutch construction company, has used a Lean approach in its Thu, 25 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/panel-discussion-using-lean-six-sigma-for-governme/ Like it or not, governments around the world are slashing budgets left right and center. Can they cut costs and still improve services? Some are looking to Lean Six Sigma for answers. But is it the right tool set and how can governments use it effectively? PEX Network Editor, Diana Wed, 24 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/open-discussion-with-newt-gingrich-on-lean-six-sig/ Can Lean Six Sigma really save the government $500 billion dollars a year? Those were the claims put forward by Republican party candidate Newt Gingrich in a recent Fox News interview. Gingrich is just one of the latest politicians to sign up to campaign group  Strong America Wed, 24 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/pyschology-of-people-deming-s-sopk-part-i/ What makes the difference between ordinary people achieving extraordinary results on one hand, and extraordinary people achieving ordinary results on the other? Management insight makes the difference, says contributor Jussi Kyllonen in the second of a four part series on Deming's syst Tue, 23 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/innovation-and-process-improvement-at-google/ Innovation and process improvement go hand in hand, says Alessandro Laureani, Global Operations Processes and Systems Manager at what might be considered one of the most innovative companies on this planet….Google. There's a lot that needs to happen between the Tue, 23 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/lean-six-sigma-improvement-through-modular-kaize/ Are your employees constantly fighting fires?  Are the problems one-off events or predicable consequences of the way you do business? Grace L. Duffy and John W. Moran look at using Modular kaizen so that you can put out fires while still supporting strategic, system wide process impro Mon, 22 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/four-steps-to-managing-the-change-equation/ What's the best way of managing the "Change Equation"? In the final of this special four-part series on change management, Dr. Robert Swaim, looks at a "diagnostic tool" that can be used to systematically analyze and plan change efforts. Rea Mon, 22 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/how-to-avoid-business-crushing-failure/ You can’t avoid failure completely because sometimes you’re going to make mistakes, and if not you, someone will make them for you, says contributor Willian Cohen.  Some failures are in fact very valuable to help you avoid similar future situations. However, ther Fri, 19 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/pioneering-lean-change-for-government-in-hard-time/ Fri, 19 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/columns/adapting-xerox-s-lean-six-sigma-program/ When you know where you are going and that it is a place you want to be, change is exciting, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. Here's how Xerox is evolving the who, the how and the what of Lean Six Sigma.&nb Wed, 17 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/time-for-lean-six-sigma-to-grow-up-qwiksolver-and/ As the pace of change acclerates can traditional process improvement tools keep pace? It's time for Lean Six Sigma to grow up, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. In this Process Perspectives interview, North discusses some of the Wed, 17 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/lean-six-sigma-at-the-world-s-local-bank/ The culture of a company should be the starting point for any Lean Six Sigma program, says Hemant Malhotra, Head of Process Improvement & Quality at HSBC Securities in Dubai. In this Process Excellence Network interview, Hemant Tue, 16 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/eight-reasons-change-efforts-fail/ There are several common mistakes that companies often make when implementing change, says Dr. Robert Swaim in the third of this 4 part change management series. Here's what they are.  Read Part Mon, 15 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/responding-to-change-will-you-be-a-victim-or-archi/ Have you reacted to changes you’ve encountered in life or have you responded to them?  Do you drive change on a daily basis or are you driven by change?  Who is in charge of all this change anyway?  This month, columnist Jeff Cole explores an interesting perspective on Fri, 12 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/key-issues-for-process-excellence-in-the-energy-in/ Waste and mistakes in the oil and gas industry have  serious costs and consequences - both monetary and sometimes human. That's why operational excellence is essential if companies want to continue to grow and meet the new challenges facing the energy sector. Argua Thu, 11 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/throw-away-the-to-do-list-to-get-more-things-done/ Do you have a “to-do list” that’s a mile long? And how often do you finish the day with every item checked off? It might be that the "to do" list is actually hampering your productivity. At least that's the argument put forward by Peter Bregman author Thu, 11 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-excellence-news/articles/the-rise-of-chinese-manufacturing/ China has become known as the “world’s workshop”. But with rising inflation, increasing labour costs, and struggling consumers in the west  is that reputation about to change? China's manufacturing industry has been waning in recent months. The l Wed, 10 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/bpm-if-you-re-going-to-drive-a-race-car-prepare-to/ Many companies are using BPM and its related software tools (BPMS) to solve small operational problems, says Dan Morris in a new column launched this month. This is like using a race car to go to the corner store – it may get you there quickly, but are you using it to its potential?& Wed, 10 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/systems-thinking-and-the-three-musketeers/ Conceptually, it is often easy to grasp the concept of Systems Thinking, writes contributor Eric Christiansen, in the first of a four-part series looking at Dr. W. Edward Deming's system of management - the System of Profound Knowledge (SoPK). What is more difficult is figuring ou Tue, 09 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/governments-debt-crisis-the-perils-of-amputation-w/ If the recent agony over raising the deficit ceiling in the US and the financial turmoil over euro-zone debt is anything to go by, reducing government deficits and cutting back on the programs that fuel them is more important than ever. But where do you start? Peter Drucker’s theorie Tue, 09 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/survey-continuous-improvement-are-social-tools-mak/ The business and IT press is all "aTwitter" with Social Media and Collaboration tools. But can such tools / techniques be harnessed for the purpose of continuous performance improvement? Take part in this survey, sponsored by BPM solution provider Nimbus, to find ou Mon, 08 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-people-aren-t-as-afraid-of-change-as-you-might/ Are people really afraid of change? Not in the way that many people think, says Dr. Robert Swaim in the second of a 4-part article series looking at managing change in an organization. Here's why. Read Part I: <a href="http://www.processexcellencenetwork.com/co Mon, 08 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/fixing-a-spinning-wheel-and-making-improvements-su/ How do you fix a wheel when it's spinning? That's the challenge that confronts businesses as they try to make changes all the while delivering on their commitments to customers. In this Process Perspectives interview, David Bodiford, Chief Operating Officer at Threshold Fri, 05 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/using-lean-in-agile-software-development-a-compari/ Using Agile for software development? Do you feel it's quite different from Lean ? For practitioners, it is important to understand the differences and similarities between Lean and Agile in Thu, 04 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/risks-and-outlook-for-cloud-computing/ Many companies are starting to look to cloud computing - using pay as you go or subscription-based web services - as a means of increasing the mobility of the workforce and of driving down the costs of maintaining a technical infrastructure. But what are the Wed, 03 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/leadership-lessons-from-google/ Wed, 03 Aug 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-voice-of-the-customer-to-align-processes-in/ [9] The QFD Handbook, J. ReVelle, J. Moran, and C. Cox, John Wiley & Sons, ©19 Do you know how well your processes meet customer expectations? Many organizations don&#39 Tue, 02 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-organizations-change-and-what-they-can-change/ Overcoming resistance to changes is often one of the biggest challenges for continuous improvement practitioners. In the first of a 4-part series on managing change in the enterprise, Dr. Robert Swaim looks at the reasons organizations change and breaks c Mon, 01 Aug 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/adapting-business-excellence-models-in-a-volatile/ What does a successful business excellence model look like? And how does it need to be adapted to reflect the changing business environment? In this Process Perspectives interview, Matt Fisher, Chief Operating Officer at EFQM discusses the 9 pillars of the foundation's Business Fri, 29 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/podcasts/applying-lean-techniques-for-personal-productivity/ Lean, which started out life in automobile manufacturing, has been popping up just about everywhere in the last few years such at banks, in government offices and healthcare organizations, among many others. But what about using Lean principles in daily life to become personally more Thu, 28 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/escaping-from-the-cage-creating-a-deming-based-cul/ Mental models provide the context for our lives that help us make sense of our reality. The downside of them is that many people feel comfortable only within their mental model, writes Dr. Sheila Ronis in this week’s Deming Files. And that’s why it is so diffi Wed, 27 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/articles/leadership-and-the-importance-of-culture/ What does safety have to do with quality? More than you might think, says Andy Evans in this PEX Network interview. Many of the cultural traits that can be seen in an organisation with a good safety culture are just the traits that underpin quality improvement, says Evans, Head o Tue, 26 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/seven-signs-your-process-improvement-initiative-i/ Many companies start the process excellence journey with a bang, says Debashis Sarkar, but fail to sustain the gains. In this PEX Network interview, Sarkar, author and Asia's pioneer in Lean for services, looks at the causes of failure, details the seven signs that your proce Mon, 25 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/interview-with-mark-stewart-from-xerox/ We have more tools to analyse problems than to make change happen, says Mark Stewart, Lean Six Sigma Deployment Leader at Xerox Europe. I n this PEX Network interview, Stewart discusses the imperatives for rolling Lean culture out across the business and extendin Fri, 22 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Gemäß einer Umfrage von The Conference Board, bei der über 5000 CEOs weltweit befragt wurden, ist die konsequente Strategieumsetzung (Business Execution) seit vielen Jahren immer die #1 Priorität von CEOs. Konsequente Strategieumsetzung erfordert die konsequente Thu, 21 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/articles/the-temptation-of-a-borderless-world-interview-wit/ The mirage of a borderless world tempts businesspeople with false promises of unbounded opportunities for profit. But when such ambitions hit up against the reality of distances and differences, products and services don’t quite hit the target with customers, marketing messages Wed, 20 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-five-essential-elements-to-creating-a-sucessfu/ You need people with guts to challenge the status quo - but beware turning everything upside down, writes Mark Fendley, Continuous Improvement Manager at BMW in this month’s Tales from a Master Black Belt. There are some things better left alone and you need to foster a culture that Wed, 20 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/how-continuous-improvement-contributes-to-the-bott/ Process improvement works best when it is aligned continuously with the company's strategic aims. That’s no less true for the energy industry. Firms that consistently focus on projects that can save their organisation millions and enhance productivity and safety immeasurably, Tue, 19 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/videos/aligning-strategy-with-execution/ Tue, 19 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-eight-laws-of-leadership/ Leadership is essentially a marketing job, argues Dr. William Cohen in this week's Lessons from Peter Drucker. Here are the eight universal laws of sucessful leadership and why they're all about marketing. Drucker was fond of pointing out that the greatest advances Mon, 18 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/assessing-the-sigma-level-of-a-manufacturing-line/ In this PEX Network interview Feng Lei, Manufacturing Continuous Improvement Director, at Kraft Foods Asia Pacific describes the company's Lean Six Sigma Program, talks about the role of Lean Six Sigma in helping the company scale up for rapid growth and explains why the Fri, 15 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/how-do-you-make-your-lean-six-sigma-program-your-c/ How do you get the C-suite to sit up and take notice of Lean Six Sigma? The reality is that many CEO’s give Lean Six Sigma their tacit support with one eye to the fact their competitors are doing it so they better be seen by the market to be doing something Thu, 14 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ How Business Execution Can Dramatically Increase the Probability of Your Organization Delivering its Goals Ranked year on year as the #1 CEO challenge, consistent execution demands a joined-up and systematic approach which is capable of aligning and mobilizing many thousands of employees Thu, 14 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/columns/culture-eats-process-for-lunch/ Culture devours massive amounts of well-intended process change throughout corporate America leaving unaware teams scratching their heads as they stare in amazement at the smoking wreckage of what was anticipated to be a simple process improvement.  Want to avoid chargrilled process c Wed, 13 Jul 2011 04:00:00 GMT Jeff Cole http://www.processexcellencenetwork.com/technology-for-process-improvement/videos/driving-success-at-addison-lee-interview-with-chai/ Tue, 12 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/western-power-and-ing-direct-react-to-award-win/ Tue, 12 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/what-does-operational-excellence-look-like-in-indi/ How does operational excellence in India compare with its counterparts in Europe and the United States?  Pankaj Aggarwal shares his views in this PEX Network interview. Pankaj has nearly two decades of experience working in Operations, Mon, 11 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/mbos-and-the-sabotage-of-quality/ Innovation, quality and productivity suffer from t he abuse of MBOs Objectives are essential to a business. Mon, 11 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/how-to-predict-innovation-failure/ What if you could look into a crystal ball and find out which innovations are likely to succeed and which are likely to fail? We can, according to author Michael Raynor, who co-wrote The Innovator’s Solution with Clayton Christensen. Raynor says that a theory he’s developed Fri, 08 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/articles/why-stakeholder-resistance-is-mostly-in-your-head/ Trying to improve your organization but bumping up against a brick wall? Got a few snipers trying to derail all your hard work? It might be all in your head, argues Mary Federico, an expert in organizational behaviour. We tend to blame or resent stakeholders when we believe Thu, 07 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ All businesses periodically face challenges which go beyond delivering on their core day to day business. This may be driven by economic factors, such as in a downturn, where companies often face the need to reduce their core operational cost base. Alternatively it may be driven by other Thu, 07 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/has-six-sigma-failed-in-financial-services/ Six Sigma is more a culture than it is a methodology, writes contributor Moritz von Butler. And in Financial Services, where the emphasis is on short term gains, that has often meant that Lean is a better fit than Six Sigma. But here’s why von Butler believes that Six Sigma has Wed, 06 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/using-six-sigma-for-improved-customer-service/ Can Six Sigma improve customer satisfaction? At Starwoods Hotel Greater China, part of one of the world's largest hotel chains, Six Sigma forms an integral part of measuring, improving and reducing the variability of service quality at the individual hotels. Lisa Liu, regional Wed, 06 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/german-language-business-execution-verringert-die/ Für das obere Management jedes Unternehmens ist die wichtigste Aufgabe des Projektmanagements die erfolgreiche Umsetzung strategischer Ziele. Da das Projektmanagement jedoch vielfältigen Risiken ausgesetzt ist, können die meisten Initiativen nicht wie gewünscht Tue, 05 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/breaking-the-bottlenecks-without-the-bank-applying/ Since the 1940s, the production of automobiles and countless other modern-day commodities has been repeatedly reinvented, with a dual-focus on both quality and efficiency. Now it's spread to other industries. Here's how Lean is helping financial institutions toda Mon, 04 Jul 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/what-really-matters-to-customers-improving-the-cus/ One of the worst things you can have from a customer experience point of view is have leadership that "knows" what customers want, says Darin Phillips Vice President of Customer Experience at Bayview Loan Servicing. In this Process Perspectives podcast, Darin Mon, 04 Jul 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/what-you-can-learn-from-a-terrible-leader/ It is from our mistakes that we learn the most, writes author Dan White. So what can the worst leadership mistakes of all time teach us? More than you might think. Here are 3 things you can learn from a terrible leader. <p style="text-align: justi Thu, 30 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/making-time-for-frontline-service-improvements-in/ Urgent tasks are the enemy of process improvement, says columnist Rob Davis, but there are many opportunities at the frontline of healthcare to find improvements if we are only willing to take the time. I spent last week with physicians from across the United States.& Thu, 30 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/leadership-lessons-from-ghenghis-khan/ History is littered with them - brutal but effective leaders. From Genghis Khan - that terror of the Mongolian steppes - to Joseph Stalin who introduced the gulag to his people, these leaders built empires founded on fear and violence and aren't often cited as Thu, 30 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/3-lessons-from-the-lean-transformation-of-a-small/ Lessons from the Lean Transformation of a Small Manufacturing Company Lean is often considered as a strategy for large corporations, writes contributor Vivek Naik, but in reality Lean is better suited for small businesses and Wed, 29 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/america-reacts-to-the-six-sigma-president/ Should the President of the United States be a black belt? That was the question we posed on social media forums following a recent podcast interview with Mike George, a Texas-based campaigner trying to get presidential candidates to sign up to a pledge to reduce the government deficit Tue, 28 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-is-at-the-heart-of-innovation/ Procter & Gamble has come up with a novel approach to getting the right data to the right people at the right time - modelled on an airplane "cockpit".  The global consumer giant looked at how people make decisions on a daily basis - powerpoint slides, e-mails, Tue, 28 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Social media has been dramatically reshaping our social interactions and by now, everyone has felt the full impact of online social networks such as Facebook and LinkedIn, micro-blogging tools such as Twitter, and crowd-sourcing sites such as Wikipedia and YouTube.  Early adopters Tue, 28 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/columns/why-conformance-to-spec-isn-t-enough/ The prevailing style of management conditions people to “conformance to specification” as the aim, writes Nigel Clements. This is a waste of human intellect and simply not good enough. Here's why.   Dr. W. Edwards Deming is often li Mon, 27 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/green-innovation-using-one-hazardous-substance-to/ One of the largest wastewater treatment facilities in Florida came up with an interesting way of reducing its environmental impact - add hazardous waste to the water! Their project, which looked at reducing nitrogen discharge into the St. John's River, won JEA an hon Fri, 24 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/using-kaizen-and-ge-workout-to-engage-frontline-re/ How do you get frontline retail staff involved in process improvement?  Alghanim Industries, a privately-owned Kuwaiti conglomerate, uses GE Workouts and Kaizen events to get their retail staff engaged. In this Process Perspectives interview,  Paul Mathews, Fri, 24 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/can-social-media-help-your-process-improvement-eff/ Social media holds huge potential for continuous improvement activities. Really? Eric Michrowski, Director of Process Improvement Centre of Excellence at TELUS, is a convert. Much has been written and observed on how dramatically social media has been reshaping our social Thu, 23 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/videos/why-are-your-customers-not-paying-you/ Thu, 23 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/the-secret-of-winning-in-new-markets/ New markets require a new way of doing business, says Stephen Wunker, founder of New Markets Advisors and author of a new book out this month called Capturing New Markets . In this Process Perspectives podcast, Wunker argues that capturing new markets requires a different approach Wed, 22 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/does-my-process-look-fat-in-this/ How the people side of change impacts business transformation results People are the hardest part of business change, writes Deborah Miller from Global 360. If you want to increase the chance Tue, 21 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/the-secret-of-employee-engagement-stop-talking-sta/ Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through discussion and theory. In this Tue, 21 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/drucker-s-four-systematic-approaches-for-entrepren/ Want to be successful? Try following Drucker’s four approaches to entrepreneurial success, writes Dr. William Cohen. They’ll work whether you consider yourself an entrepreneur or not. Drucker was an entrepreneur, and in many ways he promoted entrepreneurial Mon, 20 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/the-perils-of-self-service-select-1-for-confusion/ Self service “kiosks“ are now appearing in airports, supermarkets and banks, and we've had automated call answering services for decades. G ood ideas in principle, but to Thu, 16 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/process-excellence-news/articles/megan-james-discusses-launch-of-lean-six-sigma-eve/ The Process Excellence Network is launching its first Lean Six Sigma summit in India later this year. Megan James, Deputy Director Portfolio at the PEX Network, has been organizing the summit and explains why the network felt the time was right was a Lean Six Sigma event in India, sha Wed, 15 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/entrepreneurship-as-a-function-of-quality-deming-a/ Quality as a category is a key factor of competitiveness, determining the success of entrepreneurship in any given society writes Dr. Vladimir Kvint, President of the International Academy of Emerging Markets and a member of the Bretton Woods Committee. In this week’s Deming Files, D Wed, 15 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/did-poor-quality-lead-to-the-demise-of-the-soviet/ Quality has far-reaching ramifications, says economist Dr. Vladimir Kvint, and plays an integral role in fostering entrepreneurship. Dr. Kvint argued this point in this week's Deming Files column Deming and the Development of the Global Emerging Market . In this Process Wed, 15 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/tributes-paid-after-death-of-theory-of-constraints/ Operational Excellence practioners today paid tribute to the author of The Goal, Eliyahu Goldratt, after his death on Saturday (June 11). “Goldratt Consulting deeply mourns the loss of our beloved visionary father, chairman, and above of all – mentor,& Tue, 14 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/french-language-l-application-de-lean-au-comptabi/ Peut on appliquer les methodes Lean au sein d’un department comptabilité? Chez Bombadier, on pense que «oui. » Dans ce podcast Process Perspectives , Natasha Bastien, Director Continuous Improvement,  Finance Shared Services, A&R chez Bombardier Tue, 14 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-excellence-news/articles/growth-of-lean-six-sigma-in-india-and-china/ For years the low wages in India and China have attracted the manufacturing – and increasingly research and development functions – of global companies. However, this will not last forever. Manufacturers and developers working in two of the world's fastest-growing ec Mon, 13 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/waste-out-or-value-add/ Lean is often known as a tool for reducing waste. But should it really be about increasing added value in the business? Philip Holt, Director Customer Collaboration Online at Philips Consumer Lifestyle, says that many companies are starting to view Lean as a way of adding to the top Mon, 13 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/common-pitalls-when-using-lean-in-non-manufacturin/ Waste has no constituency, says Mike George, a retired consultant and director of a group campaigning for the use of Lean Six Sigma in government services to cut the deficit. His group Strong America Now recently got Republican politician Newt Gingrich on board its campaign, while Mon, 13 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/drucker-and-executive-compensation-are-ceos-paid-t/ The gap between the CEOs and front line workers has increased by over 1000% since 1965. In this week’s Drucker Files, Dr. Robert W. Swaim asks whether CEO’s are really worth what they’re paid.   <span style="font-size: 1 Thu, 09 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/setting-the-scene-for-a-culture-of-lean-process-im/ Mark Stewart, Lean Six Sigma Deployment Leader at Xerox Europe, joins PEX Network to discuss how Xerox keeps Lean front of staffs' minds and pinpoints the value it’s driving for the business. Mark explains why, at a company that has been deploying both Lean and Six Thu, 09 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/selecting-and-implementing-the-right-technology/ Technology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the right technology in place for your business operations? Shailesh Grover, Global Head of Tue, 07 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/columns/three-ways-change-impacts-the-front-line/ Those of us following operational excellence methods find ourselves driving process change on a routine basis.  Sometimes it is good to step back and consider how this impacts those on the front line.  This month, columnist Jeff Cole shares three ways your front line workers are Mon, 06 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/the-integrated-sipoc-the-full-power-of-system-thin/ The large majority of SIPOC have no real meaning and will make no difference in a continuous improvement Lean Six Sigma project, writes Christan Loyer, plant manager at Ecolab. Solution? Use an Integrated SIPOC for better results. The SIPOC and its Origin</st Fri, 03 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/how-bpo-provider-achieved-faster-loan-processing-t/ Jaspreet Raina, general manager at FirstSource Solutions, joins PEX Network to discuss a project that the business process outsourcing provider carried out in order to reduce the time needed to process loan applications for a major UK bank, improving the end-to-end customer experience and Thu, 02 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/best-process-improvement-project-in-service-and-tr/ Royal Bolton Hospital in Northern England speaks to PEX Network about winning this year's European Process Improvement Project in Service and Transaction. Michaela Bowden, a respiratory specialist and departmental manager at the hospital, describes the drivers for the project, Thu, 02 Jun 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/continuous-improvement-from-concept-to-culture/ Economic turbulence has brought the concept of value back into focus, with businesses worldwide frantically searching for ways to keep costs down and avoid potentially damaging price increases. Enter continous improvement and its most important element culture. As global comm Wed, 01 Jun 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/lessons-from-farming-for-process-improvement/ Weeds are troublesome plants that divert precious soil resources away from more valuable crops. Sound familiar to waste in processes? Patrik Shah says that process improvement practitioners could learn a lot from farming. Farmers have to adapt to changing conditions year on Tue, 31 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/how-to-be-a-great-leader-no-matter-where-you-find/ Nearly all sustainable performance is due to the system and not the individual, writes Emma Langman in this week’s Deming Files. So what role does leadership play? Experts talk about many different kinds of leadership - Situational Leadership, Adaptive Leadership, Le Tue, 31 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/dealing-with-uncertainty-and-taming-tigers-intervi/ Tigers may not be the first thing that springs to mind when you think about leading process improvement programs. But Jim Lawless, founder and CEO of leadership coaching company Taming Tigers, says that the fierce felines have more to to do Fri, 27 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/burning-platforms-why-telecoms-innovation-matters/ The burning platform memo released by Nokia chief executive officer Stephen Elop earlier this year fanned the flames of a debate about innovation and competition within the telecoms market. Apple ignited the spark with its iPhone platform, an innovation which Elop describes as "re Thu, 26 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/introduction-to-the-balanced-scorecard/ Leadership challenges are more complicated then ever and successful businesses focus on more than just financial results. An introduction to the Balanced Scorecard approach.   <img border="0" height="355" src="http://image.exct.net/lib/ff2e1173 Wed, 25 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/why-ruin-a-perfectly-good-strategy-by-trying-to-ex/ Execution is all about getting the entire organisation focused on delivering against the strategy.  So why is it so difficult? Columnist Ian Gotts, looks at the challenge of translating top level vision into reality. <a href="javascript:ShowLargerImageWindowName('IanGo Wed, 25 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Ten years ago, the primary focus of the executives leading operational excellence programs in large organizations was on how to effectively scale their Lean Six Sigma initiatives to maximize return on their investment. Today these executives are wrestling with how to make their Lean Six Wed, 25 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/six-sigma-what-s-in-it-for-employees/ Dumidu Ranaweera,  Process Excellence & Lean Six Sigma Manager, for Sri Lankan telecommunications service provider Dialog Axiata, spoke to PEX Network’s Bryan Camoens on the importance of. the methodology He also debunks the idea that Lean Six Sigma cannot be applied in an e Mon, 23 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/why-quality-is-not-what-you-may-think/ Quality is a very necessary and important part of the product or service that you offer, whether the product is an automobile or an airplane, potential candidates for a job, or due diligence accomplished by a consultant, attorney, or accountant prior to an acquisition. Yet too many Mon, 23 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/process-improvement-case-studies/podcasts/using-pex-to-align-it-in-your-business/ Rick Arthur, Senior Vice-President and Chief Information Officer at the Brickman Group, joins Ron Ambuter, Senior Vice President, Corporate Business Process Incubator, to discuss the alignment gap between IT departments and the rest of the business. In this interview, Fri, 20 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/advanced-blended-learning-a-concise-primer/ Bill Hathaway, President of MoreSteam.com, argues the case for Lean Six Sigma Training to make more use of Blended Learning models. <span style Thu, 19 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/lean-six-sigma-top-to-bottom-and-everywhere-in-bet/ Getting the buy-in of senior leadership to a Lean Six Sigma deployment goes further than just getting them to embrace DMAIC, says Jeffrey Koff, director of Lean Six Sigma Initiatives at Xerox Corporation. As PEX Network launches Tales from a Master Black Belt column this month, Koff gives& Wed, 18 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Many corporations are “hitting the buffers” with conventional approaches to cost reduction and process improvement. Traditional Business Process Management System approaches tend to be IT-led and focused on the “big wins.” But studies estimate that up to 50% Wed, 18 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/using-lean-six-sigma-to-improve-and-innovate/ Seow Hong Xuan, Deputy Director, Lean Six Sigma Master Black Belt for Singapore’s largest Telco, SingTel explains the difference between the strategic and tactical deployment of Lean Six Sigma and argues the case for going the extra M.I.L.E.  <span style="font-si Tue, 17 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/videos/europe-s-best-process-improvement-programme-winner/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/drilling-down-into-process-risks/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/can-bpm-and-lean-six-sigma-be-happily-married-inte/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/interview-with-best-start-up-programme-europe-awar/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/giving-process-a-human-face-interview-with-adrian/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/how-process-excellence-underpins-growth-at-cable-a/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/interview-with-best-bpm-project-europe-winner-db-s/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/strategies-for-sucessful-business-process-change-i/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/the-continuous-challenge-of-continuous-improvement/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/eat-that-frog-get-more-of-the-important-things-don/ Tue, 17 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/seven-questions-leaders-should-ask-before-starting/ History tells us that for sustained continuous improvement it's the long term strategies that keep delivering, writes Phil Brown, Business Excellence Manager at Pattonair.  So don’t even think about starting process improvement until you ask yourself thes Mon, 16 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/deming-defining-the-leader-and-the-leader-s-role/ To use only Deming-based ‘quality methods’ and not his ‘leadership methods’ puts organizations at a distinct disadvantage, writes Kenneth Craddock in this week’s The Deming Files.  Indeed,  Deming would have considered many common management practice Mon, 16 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/columns/we-ve-always-done-it-this-way/ There is no shortage of broken processes in organizations crying out to be improved, says columnist Jeff Cole. But when it comes to changing them there are two types of errors leaders make. Here’s how to avoid them. Why do we change processes in any organization?&nbsp Mon, 16 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/customer-loyalty-and-how-to-get-more-of-it/ The conventional thinking around customer loyalty is that the only metric that really matters is whether your customer would refer you to others, says British retail expert Peter Wray. In this Process Perspectives podcast, part of a special Retail Excellence Week content series, Wray Fri, 13 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Lean Six Sigma is an effective tool to drive out cost and ensure quality. But LSS can be seen as too time-consuming and laborious in dynamic industries like retail that need to be responsive to fast-changing market demands.   The key is to focus on the areas that deliver biggest Fri, 13 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/ge-top-down-six-sigma-implementation-explained/ Rohit Khanna, Chief Operations Officer of GE Capital, Global Banking Group, tells us how Lean Six Sigma builds consistency in business processes. He also explains why Six Sigma must become part of the corporate culture and how after two decades it will continue to evolve. <span Thu, 12 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/six-untapped-opportunities-in-six-sigma/ Process Excellence Network’s Bryan Camoens speaks to 6 Six Sigma authorities who discuss the untapped opportunities in Six Sigma and where we will see their deployment in the coming years. Seow Hong Xuan, Deputy Director, Lean Thu, 12 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ One of the difficulties with many Continuous Improvement initiatives within organizations is that they remain just that - an initiaitive within an organization. For process improvement to truly lead to exceptional business results, it needs to become a mentality embedded within all Thu, 12 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/the-hidden-costs-of-providing-what-your-customer-w/ Many companies fail to identify - let alone address - the hidden costs associated with providing their customer with the products they want, says Scott Atkinson, Supply Chain Continuous Improvement Manager & Trading Development Manager, at one of the UK's leading discount retaile Wed, 11 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/technology-for-process-improvement/podcasts/rfid-the-greatest-thing-for-retailers-since-bar-co/ Radio Frequency Identification may have begun its life as a tool for the US military, but over the last few years it's really begun to take off as a means for retailers to track inventory throughout the entire supply chain. The technology gives each product, or asset, a unique Wed, 11 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/you-are-your-most-difficult-leadership-challenge/ Wed, 11 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/bpm-software-needs-to-become-customer-centric/ Wed, 11 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ In the current economic climate most organisations are compelled to significantly reduce costs and either maintain or improve current customer service performance to remain competitive. Alarmingly, many organisations have embarked on “slash and burn” cost cutting initiatives Wed, 11 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/using-the-balanced-scorecard-to-improve-retail-ope/ How one of the world's largest retailers uses the Balanced Scorecard. An inteview with George Thomas, Leader, Property division at Tescos. Tesco is a global grocery and general merchandising retailer headquartered in the UK. It is the third-largest retailer in the world Tue, 10 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/   Traditional bricks and mortar retail is fast being replaced by a world where customer interactions takes place across a number of different touch points - physical stores, online, mobile applications, etc. This means that there are not only multiple points of possible failure but Tue, 10 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/process-excellence-in-hr-to-make-employee-s-a-reta/ It’s often said that employees can be a firm’s most important asset. But how can retailers make sure that employees live up to that truism?  Marla Debbaudt, Director of Talent Management Operations at Gap Incorporated, joins PEX Network to discuss how the Mon, 09 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Lean Six Sigma offers retailers huge opportunities for streamlining operations, increasing efficiencies, and eliminating waste. But many retailers find it difficult to truly embed the methodologies throughout the organization and build a true culture of continuous improvement. This Mon, 09 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/managers-need-not-apply-our-obsession-with-leaders/ Businesses don’t want mere managers, they want leaders, writes PEX Network Editor Diana Davis. But why? Within the pages of just about any business magazine you’ll see them: advertisements with smiling, well dressed people, typically wearing an expensive Rolex. Fri, 06 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/beginning-your-lean-transformation-how-to-initiate/ Debashis Sarkar, author and Asia's Service Lean Pioneer; shares his views on culture building and its associated trials and tribulations. In this Process Perspectives podcast, Sarkar discusses how your organization can begin to plot out a path to turning around its culture Fri, 06 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/business-process-outsourcing-award-winner/ What makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence Network's Best Business Process Outsourcing Project Award, Serco Consulting, says Fri, 06 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/charisma-the-undoing-of-leaders/ “The definition of a leader is someone who has followers. Without followers, there can be no leaders,” management theorist Peter Drucker once rather simplistically said. In the latest Drucker Files, Dr. Robert Swaim looks at Drucker's reflection on leadership.  </ Thu, 05 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/podcasts/gaining-employee-engagement-and-buy-in-for-lean-in/ Gaining the buy-in of upper management and employees for Lean change initiatives, can be one of the biggest challenges faced by process improvement professionals. In this Process Perspectives podcast, Peter Stoppelenburg, Director of High Performance Organization at Dutch power Thu, 05 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/articles/lean-businesses-you-can-t-delegate-leadership/ Lean improvements may require changing systems, organizational structures, processes, acquiring new technologies/machines, or even altering layout of the workplace. And although all of these components are important, says Piyush Banafar, the most important area of focus for Le Wed, 04 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/the-bottom-up-or-top-down-debate-deutsche-bank-wei/ Keeping Lean front of mind for your leadership comes down to results, says Geoff MacDiarmid, Head of Lean Europe at Deutsche Bank. In this PEX Network podcast, Geoff discusses the ways that Deutsche Bank makes process excellence a key part of the culture at Deutsche bank, and discusses Wed, 04 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Oh no here comes those Process folks again... It's a familiar refrain in many office environments: the stereotype of Lean as the tool of choice that precedes layoffs, restrictive box ticking, and an increase in individual workload. It's a technique for manufacturing assembly Wed, 04 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/the-importance-of-leadership/ Leadership is cited again and again as being a key component of business success. But traditional notions of leadership are out of touch in today's economies. The term leadership is perhaps too frequently seen as being interchangeable with the word management. However, Tue, 03 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/rob-krall/ Rob Krall, Director for Continuous Business Excellence at Progress Energy, joins PEX Network to discuss developments in Business Process Excellence in the Utilities sector. PEX Network First of all, could you tell me a little bit about your current role? < Tue, 03 May 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/videos/estelle-clark-her-forrest-gump-moment-agility-agai/ Tue, 03 May 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/how-to-build-presence-without-presence-process-imp/ Rene Lauterbach, Director of Process Improvement for EMEA and APLA at Sigma Aldrich, joins PEX Network ahead of the 3 rd Annual Nordic Process Excellence Summit to discuss how leadership involvement relates to Operational Excellence within the business and how this is reflected across Thu, 28 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/hospitals-put-people-at-centre-of-improvement-stra/ The principles of lean Six Sigma and Kaizen are efficiency drivers that can be deployed by businesses of all shapes and sizes, as well as being applicable to virtually every industry imaginable. Healthcare is one sector which arguably requires a much greater focus on customer, or Wed, 27 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/systems-thinking-for-sustainability/ A company ultimately exists to enhance the well being of society, and not the other way around, argues author Frank Dixon, an expert on implementing sustainability measures to enhance corporate performance. In this PEX Network podcast, Dixon argues that current approaches to Wed, 27 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/a-painless-look-at-using-statistical-techniques-/ Special note: We are responding to reader requests concerning the development of a solid foundation for understanding, in very practical terms, statistical analysis.  Many p Tue, 26 Apr 2011 04:00:00 GMT From the Desk of the Executive Editor http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/where-the-best-innovations-come-from/ Bright ideas are the riskiest and least successful sources of innovation, said management theorist Peter Drucker. Here's where you should look for inspiration instead. Investigating the best sources of innovations, Drucker found that there was considerable da Tue, 26 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Almost any business process change agent will tell you that business change management is the single hardest part of transformation. Whether it’s caused by a merger, an acquisition, the introduction of new technology, launching a new product or service, corporate restructuring, or Tue, 26 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/articles/gkn-s-global-lean-green-projec/ Many sustainability practices have tried to reform manufacturing practices. A new Kaizen model based on Lean & Green principles demonstrates the case for a new and innovative approach to the development of sustainable business, says Andrea Pampanelli, Driveline CI Leaders and Environme Thu, 21 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/deepwater-horizon-part-ii/ The reality of too many businesses is that pressure to get results can override good judgment. Part II of this week’s Deming Files examines the Deepwater Horizon disaster and argues that commonly-accepted but faulty management practices can lead to disaster. </ Thu, 21 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/lean-and-green-initiative-at-gk/ Can existing manufacturing practices be adapted to support sustainable business? That's the question that Andrea Pampanelli, Driveline CI Leaders and Environmental Specialist at GKN, is seeking to answer. Andrea is doing her PHD on applying Lean and Green principles to manufacturing. Thu, 21 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/but-we-ve-always-done-it-this-way-avoiding-the-co/ Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel from the  Lean for Everyone blog to discuss Process Improvement implementation in the utilities Wed, 20 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/interview-with-jason-chipchase-head-opex-virgin-m/ What does it take to lead a successful Lean transformation in your company? One of the winners of PEX Network's European Process Excellence Awards tells us what it took them. Jason Chipchase, Head of Operational Excellence at Virgin Media, one of Britian’s largest Wed, 20 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/responding-to-process-complexity-in-public-utili/ Matt Aguilar, Business Process Improvement Lead at Southern California Edison, joins Jon Wetzel of Lean for Everyone, to discuss Process Improvement implementation in the utilities sector. First he outlines how Process Improvement fits into the structure and culture of Southern Wed, 20 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Environmental wastes can cost companies hundreds of thousands of dollars a year. Recent instability in the Middle East and record fuel prices, along with continued pressures on global supplies of natural resources, has made the business case stronger for reducing waste of natural Wed, 20 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/deepwater-horizon-oil-rig-disaster/ When disaster hits your business, do you know where to start to make sure it doesn’t happen again? Part I of this week’s Deming Files introduces the value of combining Deming and Goldratt –with special attention on applying Goldratt’s Theory of Constraints - to Tue, 19 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/lean-six-sigma-for-peace-keeping-operations/ The United Nations won a notable mention at IQPC’s Process Excellence Network’s awards earlier this year in the category Best Start Up Lean Six Sigma Program. Donna Maxfield, Chief of Staff for the United Nations Departments of Peacekeeping Operations and Field Support, joined Mon, 18 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/going-green-and-going-bananas/ To go "Green" requires changes to how people work, interact and use technology. Columnist Ian Gotts, CEO and founder of Nimbus, argues there are both business and environmental benefits to BPM and cloud computing. Having just moved to San Francisco to the Nimbus U Mon, 18 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/assessing-value-the-challenge-organizations-face-/ The Lean approach to process improvement has been implemented in numerous organizations around the world.  But why do so many go so wrong? The solution, writes Dennis Narlock, is making sure you've defined value from the customer's perspective. For decades Fri, 15 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/future-proofing-business/ Leading companies increasingly understand how man-made impacts present new business risks and are starting to adapt business practices, writes Dax Lovegrove, Head of Business and Industry at WWF. But, h Thu, 14 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/columns/what-is-your-change-path/ There are many ways to roll out a change.  Which way works best for you?  This month, columnist Jeff Cole takes us on a quick tour down several paths to faster change. What is the best strategy for actually rolling out a process change?  Trick question &ndash Wed, 13 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/culture-an-excuse-for-bad-habits/ Business is booming in the Middle East and Lean Six Sigma is starting to play a crucial role, says Aref Al Awadi, Team Leader Business Process Development, Kuwait Petroleum Industries. But, he adds, sometimes culture is blamed for what are just plain bad habits. In this Wed, 13 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/articles/summit-day-1/ The future is in Asia, James Bellini, futurologist and author, told delegates at the start of Process Excellence Week Europe in London last week. “We’re currently undergoing the biggest shift in global reality since the indust Tue, 12 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/greed-is-good-think-again-says-drucker/ While “profit” is essential, writes Dr. William Cohen in this week's "Lessons from Peter Drucker", profit maximization is not the only purpose of a business. Indeed, it can even be bad for society and hazardous to our organization’s health. He Mon, 11 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/videos/carphone-warehouse/ Mon, 11 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/the-price-of-sustainability/ How do you assign value to sustainability? Are company profits and environmentalism compatible goals? Companies are starting to wake up to the financial benefits of sustainability, says J ohn Peloza, a business professor at Simon Fraser University in British Columbia, Thu, 07 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ Operational Intelligence - the application of real-time data monitoring and analytics to processes – delivers visibility and insight into business operations. This new type of business analytics enables decision-makers to rapidly respond to changing business conditions , increasing Thu, 07 Apr 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/winners-announced-for-european-process-excellence/ The European Process Excellence awards were announced on Tuesday evening at IQPC’s annual PEX Week Europe and included Virgin Media, Royal Bolton Hospital, and Scottish Power. The industry awards recognize categories covering program and Wed, 06 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/compression-thinking-required-for-new-challenges/ Businesses need a new framework to tackle this century's new challenges, says Robert “Doc” Hall, Professor Emeritus at Indiana University, a founding member of the Association for Manufacturing Excellence. In this PEXNetwork.com intervew, Hall says that the old Wed, 06 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/applying-deming-to-balancing-green-efforts-with-de/ Deming said that systems must be designed and led so everyone can win, says Paul Beshah, once a refugee from Ethiopia and now a professional in the United States. In this week's The Deming Files, Beshah argues that emerging economies would do well to apply Deming principles to dev Mon, 04 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/the-green-monster-in-the-boardroom/ The environment used to be anathema to business as the costs of tackling things like carbon emissions were considered an expensive burden on the economy. Now, the news is full of the latest corporate initiative designed to save both the planet and boost the bottom line. Is it all just Fri, 01 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/retail-excellence-week-preliminary-agend/ Retailers need to respond to dynamic and fast changing conditions and they need to constantly be thinking about the next big thing – whether that’s a product or a way of doing business. <span style= Fri, 01 Apr 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/final-judging-taking-place-next-week/ Final judging took place on Monday for IQPC’s 2011 European Process Excellence Awards. The industry awards recognize finalists in categories covering both program and project success across Lean, Six Sigma & BPM. So what does it take to be nominated for a PEX Award?&nbsp Thu, 31 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/trends-within-process-outsourcing/ India, China and Malaysia are still top when it comes to Business Process Outsourcing, according to a recently released report. But competition is heating up as shifts in currency values increase the appeal of other locations, including the United Kingdom and the United Arab Emirates. Wed, 30 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/building-innovation-into-your-process-excellence-f/ Wed, 30 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/videos/the-evolution-of-process-excellence-at-bskyb/ Wed, 30 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/videos/integrating-customer-experience-into-the-dna-of-th/ Wed, 30 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/the-growing-employee-population-or-are-they-employ/ Knowledge is now the main product of advanced economies and the livelihood of the largest group of the population in developed countries. But how do you measure and improve the productivity of knowledge workers, asks columnist Dr. Robert Swaim, when you cannot readily observe what the Tue, 29 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/how-to-guarantee-the-wrong-conclusions-from-polls/ More than 100 years ago H.G. Wells said: “Statistical thinking will one day be as necessary for efficient citizenship as the ability to read and write.” Polling of public opinion has become an industry of its own, one of our more thriving growth industries. To Mon, 28 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/articles/motorola-solutions/ Six Sigma can be perceived as slow and arduous, says Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, but it doesn’t need to be. The key, is understanding the "why".  In this  PEX Network interview, Goodwin s hares Fri, 25 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/start-slow-and-small-tips-for-six-sigma-success/ Six Sigma can be perceived as slow and arduous, says Tom Goodwin, Director of Lean Six Sigma at Motorola Mobile Devices, but it doesn’t need to be. The key, he says, is understanding the "why".  Tom joins PEX Network to share his best practice tips for rolling Fri, 25 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/process-improvement-case-studies/videos/paul-lawrence/ Thu, 24 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/lean/columns/building-an-effective-voice-of-the-customer-syst/ I recently delivered a webinar for the Institute for the Study of Business Markets (ISBM) explaining how to design Value-Driven Process Improvements in order to achieve superior business performance. Such initiatives are highly dependent upon an effective Voice of the Customer system&m Wed, 23 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/articles/gemba-kaizen/ Gemba Kaizen is a Japanese concept of continuous improvement designed for enhancing processes and reducing waste. Within a lean context, Gemba simply refers to the location where value is created, while Kaizen relates to improvements. However, the concept of Gemba Kaizen holds many Tue, 22 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/why-deming-why-now-a-gen-y-s-passionate-logical-pe/ Much of what has been written about Generation Y is either meaningless or wrong, says Poorani Jeyasekar, who has been researching the topic for over 3-years. In this week’s The Deming Files, Jeyasekar, a Gen Y herself, personally deconstructs the characteristics of the demographic an Mon, 21 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/columns/why-marketing-and-innovation-matter-and-everything/ Focus too much on making a profit from your existing product or service and you risk going the way of Beethoven's wig, argues William Cohen in his latest Lessons from Peter Drucker. Why marketing and innovation are the only functions that matter. Years ago Pete Thu, 17 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/columns/i-m-at-work-what-does-that-mean/ Technology is blurring the distinction between work and non-work, says Nimbus CEO Ian Gotts. It used to be that work-life balance was about leaving the office earlier. Now there is no office to leave. In his latest column, Gotts l Wed, 16 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/podcasts/singtel-where-eagles-dare/ A fast moving industry, a business growing by acquisition and expanding its service offering, and processes that were straining under the pressure? Sound familiar? Those are the challenges that faced Singapore Telecommunications Ltd, Asia's answer to America's AT&T, when they Tue, 15 Mar 2011 04:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/matrix/ You’ve gone through the Define, Measure and Analyze phases in a Six Sigma project. There have been collective “aha” moments during the brainstorm and feedback sessions of your team. You have also taken the next step to identify the causes of the Mon, 14 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/lean/columns/supply-chain-initimacy/ Customer intimacy goes beyond just data extraction and the subsequent pontification of what it means, says Douglas Kent. In the launch of his new column, "The Chain Reaction", Kent argues that businesses that continue to rely mostly on technology and product innovation for t Mon, 14 Mar 2011 04:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/what-i-wish-i-d-known-john-murphy-csx/ In this week’s What I wish I’d known interview John Murphy, Assistant Vice President Process Excellence at rail transport company CSX, describes the lessons he’s learned along the way, and even reveals why railroads are in his DNA. Fri, 11 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/instructor-led-vs-online-training-hegel-got-it-rig/ Predictions of the imminent demise of instructor-led training courses at the hands of online courses, are already contradicted by a new growth in niche market instructor-led seminars coupled with performance consulting and performance support value-added benefits. Here's why Thu, 10 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/change-management-for-continuous-improvement/columns/ready-set-change/ How ready is your organization for change?  How ready are you personally?  This month, columnist Jeff Cole dives in - quite literally - to the topic of change readiness and how it can impact the success of your next project. Recently I harkened back to a poolside Wed, 09 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/articles/are-you-on-top-of-talent-development/ Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. I n this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard also discusses the techn Mon, 07 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/six-sigma-quality/columns/research-indicate-that-deming-is-still-relevant/ On June 24th 1980 the National Broadcasting Company (NBC) broadcast a white paper documentary in the United States entitled, “If Japan Can, Why Can’t We?” The Japanese quality revolution had been seriously upsetting the economy of the United States for almost a Mon, 07 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/podcasts/christina-pritchard-metalucid/ Remember that the best people aren't always the right people for a particular role, says Christina Pritchard, Founding Director of Meta-Lucid. In this podcast interview with Jon Wetzel from Lean for Everyone, Pritchard talks about the role of talent Mon, 07 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/individual-performance/ Mon, 07 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/videos/dealing-with-difficult-situations/ Mon, 07 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/podcasts/what-i-wish-i-d-known-anu-george-morningstar-resea/ Quality is often seen to drive bottom line impact. But can it really make on impact on top line growth? In this week's What I wish I'd known interview, Anu George, Chief Quality Officer at Morningstar Research, details why she thinks it can. She also talks about Fri, 04 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/business-process-management-bpm/columns/lessons-on-process-from-10-downing-street/ Kate Middleton and Prince William may be grabbing headlines around the world over their pending nuptials, there’s another Briton that has been sharing the limelight lately: Larry the Cat. The Thu, 03 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/de-motivation-index-take-the-test/ What kind of environment does your workplace foster? Take the De-Motivation Index test - based on Dr. Peter Drucker's theories on motivation - to find out.  Organizational De-Motivation Index  Ins Wed, 02 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/lean/podcasts/lean-flight-initiative/ It's an industry that's at the whim of weather, under pressure from rising oil prices, at risk from terrorism...and even unpronounceable Icelandic volcanoes sometimes get in on the action. In this Process Perspectives podcast Brian McConnell, Manager of Wed, 02 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/videos/peter-zorn/ Wed, 02 Mar 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/six-sigma-quality/articles/regression-analysis-insights/ Regression analysis is used to investigate and model the relationship between a response variable (Y) and one or more predictors (Xs). For example, the relationship between fill volume (Y) and filler nozzle setting (X1), filler table rotation speed (X2), spring tension (X3) etc. in the Tue, 01 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/business-process-management-bpm/articles/how-do-you-evaluate-risk-within-the-context-of-ope/ Operational excellence and risk management are two principles that have arguably increased in importance since the economic down turn hit. As Erik Udstuen, vice president of Software and Services for GE Intelligent Platforms, explained:  "Operational excellence starts with Tue, 01 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/people-performance-and-change-in-process-improveme/columns/peter-drucker-and-productvity/ Understand Drucker’s approach to motivation, and you can forget the countless other books on employee motivation. In this month's Drucker Files,  Dr. Robert Swaim - student, colleague and friend of Peter Drucker for thirty years - summarizes Druck Tue, 01 Mar 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/articles/wise-up-to-the-bullshit-factor-in-business-operati/ We're now entering the first world war of talent for the  top one percent of really leading edge players, says futurologist and author James Bellini. In this Profit through Process interview with Lean for Everyone blogger Jon Wetze Mon, 28 Feb 2011 05:00:00 GMT http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/podcasts/james-bellini/ We're now entering the first world war of talent for the  top one percent of really leading edge players, says futurologist and author James Bellini. In this Profit through Process interview with Lean for Everyone blogger Jon Wetzel, Bellini reveals what the war for talent means Mon, 28 Feb 2011 05:00:00 GMT processexcellencenetwork.com http://www.processexcellencenetwork.com/organizational-strategies-for-innovation-continuou/webinars/essential-hoshin-planning-tools-for-excellence-in/ One of the greatest challenges faced by any process improvement initiative is ensuring that it directly helps you achieve your overall business goals and objectives. In all companies, strategic objectives need translating into 100s if not 1,000s of goals at operational level. But how do Mon, 28 Feb 2011 05:00:00 GMT processexcellencenetwork.com