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Think Big, Start Small, Scale Fast

Krista Summitt |   | Tags:  pointsource blueworkslive brms bpmn bpm websphere icty impact
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 AUTHOR'S NOTE: The following was reposted with permission from IBM Business Partner Point Source LLC of Sarasota, FL. It originally ran on June 22, 2011 on the PointSource Insights blog. The author was Ms. Dawn Sanchez.
 

On June 9, 2011 PointSource and IBM hosted an Impact Comes To You (ICTY) Event at The Concession Golf Club in Sarasota, Florida. Impact Comes To You brings content from IBM’s Global Impact 2011 Conference held April 10-15 in Las Vegas to a local business and IT audience. Impact is where IT professionals can learn the latest technology trends and quickly build skills in WebSphere, BPM, SOA and Cloud solutions. Business professionals can gain insight into new business strategies and best practices, and build leadership skills through the Forbes Business Leadership Forum.

I recently sat down with Chris Sanchez (@CSanchezAustin), Vice President of Business Solutions for PointSource, LLC (@pointsource) to report on some of the key highlights and messages IBM and PointSource delivered to customers at the event.

Dawn Sanchez: Thanks for sitting down with me. When PointSource was planning the Sarasota ICTY event with IBM what were the key themes from Impact you both wanted to bring to the local audience?

Chris Sanchez: At PointSource we’re big believers in Business Process Management (BPM), so we wanted to provide a venue that focused on delivering a message on the importance of BPM.

Dawn: Tell us a little about who attended the event?

Chris: The event was well attended by prospects, customers, and IBM representatives. We tapped into the IBM Worldwide Sales team for Business Process Management to bring Noel Paterson, VP WW Sales for BPM, and Mike Huseman, WW BPM Executive to deliver our keynote on business agility, and session on business process management and decision management. The event kicked off with Cheryl Kleiman, PointSource VP of Sales providing the introductions and wasting no time getting our Key Note Speaker, Noel Paterson, introduced.

Dawn: What was the main message he wanted to drive home?

Chris: If there were only two things that Noel wanted the audience to walk away with it would be that “the New Normal is change, complexity, and uncertainty” and that “business transformation is no longer an option.” A CIO from an Insurance Company, echoed these sentiments with her quote, “if you don’t like change, you’re not going to like the alternative – extinction.” I think that’s spot-on because if you look at some brick and mortar companies (those that have long anchored our shopping centers as family-hubs and social hang outs) that didn’t embrace change, their alternative was, well, Noel’s slide below tells the story.

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Dawn: So how are companies supposed to deal with the “New Normal?”

Chris: Well, the first thing is to be forward thinking and embrace change. Noel outlined for the audience a set of capabilities that enable transformation. They are: 1) agile processes and decisions, 2) rapid, adaptable integration, 3) unbounded applications, and 4) flexible and intelligent infrastructure. This is the fabric of business agility and the foundation that differentiates companies like Netflix from Blockbuster.

Dawn: How is IBM helping customers?

Chris: This week marks IBM’s 100th anniversary. Which could have only been accomplished through a deep understanding of how to help companies create long-term business value. They do this through a comprehensive set of offerings that are constantly growing and changing. Business Process Management is a cornerstone of their software strategy and is one that continues to evolve. Noel introduced the audience to IBM Business Process Manager 7.5IBM Business Process Manager builds on the simplicity of business-driven collaboration of Lombardi Edition and the industrial-strengthProcess Server.

Simply put IBM Business Process Manager is:

  • Powerfully simple
  • Centralized visibility and control
  • Industrial grade scalability

After having deployed IBM BPM Solutions for nearly 5 years I, for one, am very excited about the announcement and what this means for our customers. I like to think of the old guard was powerfully complex. The new guard, however, promises to make BPM more consumable and gives Business Partners the tools needed to scale their business across markets. I don’t want to be too optimistic because it’s still early, but I think IBM is achieving “BPM Zen” for Customers and Business Partners.

Dawn: Did you just make up “BPM Zen?”

Chris: Yes. Feel free to credit me with that, I think it has legs.

Dawn: Tell me a little about Mike Huseman’s talk. What were some of the points he shared with the audience?

Chris: Mike really brought things home and took us into the heart of the “New Normal.” If you look inside an organization today there’s change at every turn. Networks change rapidly, organizational structures are evolving, globalization adds complexity, mergers and acquisitions are accelerating, and the workforce is changing, just to name a few. To make things more complex, job roles are changing and economic pressures to “do more with less” are stressing employees and management at a personal level.

Dawn: Sounds daunting.

Chris: Yes, but that’s only half of the story. There’s an equal amount, if not more, complex external business network that companies have to navigate. Think about how processes span across customers, partners, and suppliers. Businesses have to be able to manage their work across the network, increase visibility and business intelligence of their network performance, they have to manage exceptions and be able to see trends in real time, they have to change and scale across this network, and they have to do all of this while trying to lead their markets. There aren’t many companies out there today that are well equipped to deal with this level of complexity.

Dawn: So the message here is the challenge is the opportunity.

Chris: Yes, that is exactly what Mike and Noel wanted the audience to understand. PointSource and IBM firmly believe that Business Process Management and Decision Management are key enterprise capabilities that businesses need to enable business agility.

Mike guided us through the opportunity and importance of Business Process Management and Decision Management for today’s businesses. I’m going to paraphrase him here – Business Process Management helps bring order to the chaos of typical process inefficiencies, and Decision Management enables more flexible, dynamic business decisions to be made.

Dawn: Not all customers are the same, how do IBM’s products help customers achieve value?

Chris: IBM’s software portfolio of IBM Business Process Manager 7.5 and IBM ILOG Business Rules Management enable Business Process Management and Decision Management solutions, respectively. These are market-leading, industrial grade products that support a company’s journey through the business process management lifecycle.   They really address a wide range of entry points customers may have, as illustrated in Noel’s slide below. Business Process improvement is about driving value from many different perspectives.

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Dawn: What does PointSource bring to the table?

Chris: Our expertise is in helping customers achieve value from their business processes. Historically, our company has worked in very process-oriented spaces such as health and safety, and packaging – so we understand process. We have deep technical expertise in building solutions on IBM technology where process management is central to the work activity, and at the same time we have down to earth people that are focused on just getting things done. Not a bad combination if you ask me.

Dawn: What’s next? How does a company get started?

Chris: I kind of liked one of Mike’s slides – so I borrowed from it (giving him credit of course). It really resonated with me because over the last 5 years delivering BPM solutions on IBM technology I’ve seen customers around the world tackle more than they were capable of, try to adopt BPM with no specific business objective, and sometimes just plain struggle with the notion of change and what it meant to their organization.

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I like “Think big, Start small, Scale fast” because it supports my philosophy for successfully managing change. My other choice was to “Eat the Elephant one bite at a time” but that doesn’t seem too popular because of the visual.

Dawn: Thanks for not trying to popularize that one, I think you’ll have better luck with “BPM Zen”. OK, continue.

Chris: I wrapped up the event by introducing the audience (which at this point were ready to get to the world-class Jack Nickalus and Tony Jacklin designed golf course) to PointSource BusinessFirst™ Services. Our BusinessFirst™ Service offerings follow the philosophy of “Think big, Start small, Scale fast” because they address a customer’s situation based on their specific needs according to a business process management adoption lifecycle. Which is to say in the “New Normal” sometimes you need a strategic framework for managing change, or sometimes you need a business case to get started, or sometimes you need a trusted advisor to help cut through the hype, or sometimes you just need a pair of expert hands to help you through particularly tough spot.

Dawn: Hmm, golf, a very important part of every businessperson’s arsenal, eh?

Chris: It was our way of giving back to the executives and senior managers who invested their time to attend our event.

Dawn: Tell me about the golf scramble.

Chris: This video tells the story of The Concession, but the real and most interesting story, IMHO, is the birdie chip-in on the first hole from 20 yards out that I made for our team (Cheryl Kleiman, Ray Rummel, and Scott Silvers). Seriously, we had a fantastic time at The Concession Golf club playing an 18-hole scramble (which when playing a championship course like The Concession, is the only way to go for a hacker like me). Most of our guests played in the scramble and couldn’t stop talking about how amazing the course was. Afterward, I even got to sit out on the patio enjoying a drink and caught a glimpse of Terry Bradshaw at the table next to me.

Dawn: Sounds like a great event with a lot of important content for our customers. Thanks for sitting down with me today and recapping.

Chris: Thank you, my pleasure.

 

To learn more about the Project to Program methodology for thinking big, starting small and scaling fast, download our Project to Program Whitepaper.

To find out more about the revolutionary BPM 7.5, download our IBM BPM 7.5 Whitepaper.
 
 
 
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IBM Decision Management Gets In-Depth at Brainstorm San Francisco 2011

Krista Summitt |   | Tags:  businessagility decisionmgmt businessrules brainstorm2011 ibmbpm brms ibm bpm
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Process improvement and managing decisions for better business outcomes are two of the topics attendees can expect to learn about from IBM at  the BPM Institute's Brainstorm 2011 Conference in San Francisco on Wednesday, June 29. Unlike traditional conferences of the past, Brainstorm 2011 offers attendees a longer, more engaging learning experience.  "The focus of the conference has shifted over time, from the traditional "booth" type of conference,  to half-day and full-day interactive sessions, which is great, because it gives us quality time to interact with participants ." said Brett Stineman, Product Marketing Manager, WebSphere Business Rules,ILOG, and Business Rules Management  "We have the chance to hear their questions, and provide them with more in-depth answers face-to-face. It also gives attendees more time to focus on a specific area of interest."    IBM's half-day Innovation Workshop Session  from 9:00AM-12:00PM PST is made up of 3 modules: process improvement, a customer case study presented by an actual IBM customer,  and live demos, so participants will see the solutions in action.
 
If you aren't attending Brainstorm San Francisco, IBM will be at the remaining 2 conferences in the series this fall in Washington DC and New York City.  For more information go to: http://www.bpminstitute.org/events/
 
A downloadable Brainstorm San Francisco conference agenda is here
 
To learn more about IBM Decision Management offerings visit our product pages.
 
Interested in real-world Decision Management conversation online? Visit IBM's Good Decision! a decision management blog.
 
Follow us on Twitter @brmsupdates or http://twitter.com/brmsupdates
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New IBM BPM Tweetchat June 2 on Entitlements for IBM Business Process Manager v 7.5

Krista Summitt |   | Tags:  tweetchat entitlements bpm bpmchat
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 CORRECTION: IBM BPM Chat tweetchat takes place Thursday, June 2, from 12-1pM EST, not June 3rd.
 
 
Want to learn more about entitlements for IBM Business Process Manager 7.5 direct from the product team?
 
Join members of the IBM Business Process Manager v7.5 product team for the "BPMChat" Tweetchat on Thursday, June 2 from 12-1PM EST. Our topic  will be Entitlements for  IBM Business Process Manager 7.5.  "You know, IBM Business Process Manager v7.5 is only days away from being available. Existing WebSphere Process Server and WebSphere Lombardi Edition customers should definitely participate in this tweetchat to learn how they can take advantage of v7.5." commented Bill Lawton, IBM Product Manager for IBM Business Process Manager. Lawton will be one of our guests on BPMChat.
Trent Shupe, Product Marketing Manager for IBM  Business Process Manager, shared what he plans to discuss and why customers should join BPMChat Thursday,  "IBM Business Process Manager is the most powerful BPM platform in the world. We will be sharing with customers why they should migrate to this new platform and understand how IBM is protecting their investment." 
 
In the meantime, if you have any questions you'd like to submit ahead of the tweet chat, please leave a comment below, and we will try to get it in. 
 
 
To participate, log in to your Twitter account and use the hashtag #bpmchat.
 
To learn more about IBM Business Process Manager 7.5 visit  the product page.
 
Keep up with the latest tweets on all IBM BPM offerings at @ibmbpmupdate
 
 
 
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Build. Integrate. Automate. All about Business Agility (and a little cricket, of course) at Impact2011 India!

Shaku Selvakumar |   | Tags:  soa icty11 websphereindia ibmimpact bizagility bpm india
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Contributed by Hariharan Venkitachalam and Nishant Arora, WebSphere India
 
Every year IBM brings the business and IT community together to provide them with the most current content and skills in business process management (BPM), service oriented architecture (SOA), WebSphere and Cloud solutions.  Impact 2011 was hosted in Las Vegas this April was very successful and largest to date, with over 8000 attendees.  If you were unable to attend this event, Impact comes to a location closer to you.  Impact India 2011 will take place in Mumbai on May 31st.  This one of its kind event will provide you with an opportunity to learn how to drive better business results and help you leverage cutting edge solutions offered by IBM.
 
It will prepare you with the strategies, tactics and best practices you need to take the right course of action to ensure your enterprise is operating at its optimal best.  The event has attracted business leaders, functional IT executives and IBM experts who will discuss the latest tech trends, new business strategies and best practices.  This will also provide a good networking opportunity to meet industry peers and share insights on how to exploit strategies to increase agility for better business outcomes and growth.  We are expecting more than 600 participants this year.
 
IBM technical experts at the event include Tim Henrion (the industry's foremost expert on XML, Web Services security and appliances and the core member of Datapower), David MacDonald (IBM's Director of the Business Process Management Tiger Team), Jagan Karuturi (Program Director for WebSphere Product Management) and many more.

You will also get an opportunity to take part in customized tracks to suit your specific business need which include:
 
  • Application Infrastructure Track You will learn about the exciting WebSphere Application Server v8.0 which was launched recently.  This is  followed by a valuable session on the WebSphere cloud and virtualization offerings and how they can help you reduce costs and achieve breakthrough agility.  A session on best practices for developing mobile applications with WebSphere middleware and more.
  • Application Integration Track: A unique opportunity to attend a session on integration with WebSphere connectivity followed by a session on best practices for implementing a middleware infrastructure to achieve cost optimization and business agility.  You will also get an opportunity to go through a technology deep dive in an overview session of how to leverage WebSphere MQ and family of messaging products.  Other sessions in this track include learning about a number of common integration scenarios and the value WebSphere ESB  product provides in implementing them.  There is also a session on best practices for securing web services with DataPower.
  • Industry Track - Banking: Attend sessions on the best practices for integrating core banking with enterprise applications, optimization of business processes in Banking and much more.  If you are in the banking sector, you will not want to miss this!
 
In addition, you can take part in some of the exciting activities around the Global WebSphere Community, meet face to face with IBM product experts, attend a round table if you are an insurance professional and learn more at the Solution Showcase.
 
In the evening, you can join our co host "Economic Times" to hear from some of the biggest names in corporate India in a panel discussion on "Creating, sustaining and accelerating business value through operational efficiency."  Panelists include Ashvin Parekh, Partner & National leader, Global Financial Services, Ernst & Young, Ranjit Pisharoty, SVP, Head EMEA Operations & Strategic Program Solutions, Sutherland Global Services and Srinivasan Iyengar, COO, AEGON Religare Life Insurance.  The day ends on a high note with a cocktail dinner to facilitate more networking.
 
Still need more reasons to attend?  Look for Harsha Bhogle for an exclusive session on what you can learn from a cricket pitch to help you transform for growth.  Also get an opportunity to hear IBM leader, Katrina Troughton, VP, WebSphere GMU who will deliver the key note address on "Proven Roadmap to business agility."

We hope to see you at Impact India 2011 Please register here.
 
Want more real times updates.  Please follow @websphereindia #websphereindia @ibmimpact #ibmimpact
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IBM wins yet another Hermes award!

Ally Klopsch |   | Tags:  newsletter awards smart communications newsletters bpm impact soa
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IBM has done it again! In addition to receiving a Platinum award and a Honorable Mention, the Hermes Creative Award organization has recognized the IBM Smart SOA & BPM Newsletter with a Gold award. As mentioned in a previous blog entry, creative professionals involved in the concept, writing and design of traditional and emerging media compete with other entrants from across the globe for Hermes awards. Members of the Association of Marketing and Communications Professionals (www.amcpros.com) selected the IBM Smart SOA & BPM Newsletter out of over 4,400 entries from throughout the United States, Canada and other countries.

 

Written and distributed by the WebSphere Marketing Communications team, the IBM Smart SOA and BPM Newsletter goes out to tens of thousands of subscribers each month, many of whom reuse the newsletter’s content in social media or other newsletters.

 

Past references to the newsletter have appeared on the Impact Blog, Horizon Watching, Serious Games @ IBM and elsewhere.

 

Subscribe today! Past issues are also available.

 
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BPM Lessons from the Queen

Krista Summitt |   | Tags:  royal kate wedding process ibmbpm bpm william agility
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(via phoenixbird01 under Creative Commons License)
 
Submitted by Mihnea Galeteanu, Chief Storyteller,IBM Blueworks Live
 
If you’re anything like me (i.e. living in Canada and with no cable TV – by choice rather than by circumstance) you would have for the past month or so experienced a Royal wedding marathon on the over the air TV channels of epic proportions. And I mean 24 hours Royal wedding, enough to last until Kate and Will’s (in case you have been living under a rock for the past year, the now married Royal couple) progenies marry themselves. Last night, finally a break from the masses camping outside the church (admittedly most of them Canadian – perhaps those with no TV whatsoever) and we got down to something a bit more meaningful: the relationship between the Royal family and the media (read “paparazzi”). Low and behold, it comes down to visibility and control, something that you’ve heard us here on this particular channel repeat multiple times when it comes to the benefits of IBM Business Process Manager V7.5.
 
In case you missed it, what I was just able to accomplish in the previous paragraph was to link the Royal family with a software product. That takes skill and I plead with you to stick with “skill” rather than “crazy Canadian”. As it turns out, after the tragic death of Princess Diana, the Royal family faced a real PR crisis. They were at the time reactive to news stories pertaining to them and often those reactions put them in a negative light. So after taking a step back and analyzing the situation they concluded that they needed to manage their relationship with the press (duh!). You see, they depend on the visibility that the media gives them because, after all, being a Royal is as much about being seen performing Royal duties as it is about who your daddy or mommy are. What they were lacking is the exercise of control over how they were portrayed in the media. And so, they instituted set times when you can ask questions of and photograph the Royal family in return for privacy in all the other times. Cross them and you now get blacklisted from any Royal “press conference”. Sounds simple enough and yet for so long they let the media control them rather than the other way around.
 
While you might not be of Royal blood (and if you are, please read “daddy or mommy” above as “their Royal Highnesses daddy or mommy”) you too might be craving both visibility and control, this time over your processes rather than the media. And thus we come full circle. Take a lesson from the Queen and reclaim the title of King/Queen of your small, medium sized or enterprise castle by gaining visibility and control over your processes. Simple, right? Read this for details.
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The Latest Business Partner News from Impact 2011: Announcing the Business Partner Award Winners and More

Jacqi Levy |   | Tags:  cloud partner ibmimpact websphere announcements news bpm partners business impact soa summit
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Adapted from a post by Jacqi Levy on the IBM Software Business Partner Blog.
 
This morning, IBM officially kicked off Impact 2011, with an opening general session hosted by comedian Larry Miller, and appearances by IBM executives John Iwata, Nancy Pearson, David Farrell, Marie Wieck, among other guests.  The session focused both on IBM's history of innovation, and on how this history positions IBM to help business become more agile in today's marketplace.  If you missed the keynote, you can check out the replay on Impact TV.  In addition, stay tuned to Impact TV throughout the day for live interviews, conference insights, and more.
 
For IBM Business Partners, the conference actually started yesterday, with the Impact 2011 Business Partner Summit.  The Business Partner summit provided partners with a series of sessions and keynote presentations tailored to help them optimize growth and deliver results.  Business Partners also got a preview of Impact product announcements, such as IBM's new Business Process Management platform, as well as insight into how they might expect these announcements to impact their businesses in the coming year.  A full list of announcements from the Business Partner Summit, as well as presentations from the Summit breakout sessions, is available on PartnerWorld.
 
One of the biggest announcements of the Business Partner Summit was official recognition of the 2011 Impact Business Partner Award winners.  The awards recognize Business Partners who have demonstrated excellence in delivering business value solutions to our clients based on their integrations with WebSphere software.  For details, check out Travis Walker's post on the 2011 Impact Business Partner Award winners.  In addition, the winner of the Impact 2011 Best of Show Award was announced today:
 
Impact 2011 Best of Show Award
Winner: Zobrist Consulting Group
Finalist: OpTier
Finalist: Avaya
Finalist: Summa
 
Congratulations to all of the 2011 Impact Award winners and finalists!
 
And finally, for those of you who could not make it to Impact this year, you can get all of the details on these and other announcements with our WebSphere Business Partner Webcast, live from the conference in Las Vegas.  The webcast will feature Nancy Pearson, Vice President of Marketing for WebSphere, BPM and SOA, and David Wilson, Worldwide WebSphere Business Partners, General Business and Enablement.  The two will share their impressions of the conference, speak with partners in attendance, and inform you of what's new and exciting from WebSphere and IBM's Business Partner Programs.  Here's the details:
 
Date: Wednesday, April 13, 2011
Time: 10:30 a.m. PST - 12:00 p.m. PST
 
Interested partners will need to register in order to attend.   Once you have registered, you will receive a confirmation email with the call-in information and e-meeting details.
 
Looking forward to seeing you at the Business Partner Summit next year!  In addition, don't forget to attend the Impact Business Partner Reception, Tuesday from 6:00 to 7:00 p.m. PDT in the Palazzo Ballroom on Level 5.
 
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Is Watson the Next Frontier of Process Improvement?

Krista Summitt |   | Tags:  business bpm intelligence improvement process watson predictive analytics
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 AUTHOR'S NOTE: The following post was contributed by Mihnea Galeteanu, Chief Storyteller, IBM Blueworks Live and Websphere Lombardi Edition.
 
 
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Language: "a body of words and the systems for their use common to a people who

are of the same community or nation, the same geographical area, or the same cultural tradition"

 
 

Once you’re done reading this blog post, I dare you to stand up and look for wherever people congregate in your office, perhaps around water coolers or coffee machines.

Not only will it be good to get that much needed exercise (just saying) but I’m also confident you’ll confirm my theory: whether in English, French, Spanish or whatever other natural language, your colleagues will be talking/complaining/debating about a process. What a company does, how it differentiates itself in the marketplace, how it orders everything from paper clips to engine parts, can all be expressed in terms of a process.

 

Process is the language of business

When something goes wrong, it’s either because there is too much process, too little process or the wrong process. Likewise, when something goes right, it’s because the right resources (people or systems) were engaged at the right time. What dictates that is again a process. Too often however, what differentiates something going wrong from something going right is nuance or context if you will. You either had the right alerts in place to alert you when that something is about to go wrong or you just happened to read a whitepaper that proposed an improved way of delivering that promotion campaign and that allowed you to capture market share ahead of your competitor. The equivalent of context in natural language is when your wife asks you “What do you think of this color on me?” and your answer is always wrong UNLESS you had just bought her flowers or are about to take her out for a nice dinner.

 

Process execution context makes process management more of an art than an exact science

 

This is where Watson comes in. As demonstrated recently on Jeopardy, Watson can take language and apply the context to it in order to find meaning in their combination and propose an answer or a solution.I can’t help but wonder if this is the next frontier of process improvement. What if Watson could take everything it knows about process improvement in general, about your industry and your company in particular and apply that knowledge to offer you insights into how you can make your processes better, more efficient, more scalable before you even had a chance to have your morning coffee? What if, because it understands the meaning of your process in the context of your organization, it could monitor for changes in your industry and adapt your processes for you (of course, Watson would be nice enough to send you an email and let you know what it did and how much money it saved you or it made you)?

 

While IBM has been using BPM with Business Intelligence & Predictive Analytics for a few years now, with Watson, we can 'humanize' the output.  It allows us to deliver process insights in natural language instead of in reports, dashboards, and in data, which then requires a human to review it, understand it, and apply it. Healthcare will, in fact, be the first industry that will benefit from everything IBM learned from building Watson. At the macro level, what I’m talking about here is the healthcare of your organization and of your business. Same problem, different scale.

What are your thoughts on this?  Please leave us a comment below and share your perspective.
 
 
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IMPACT 2011 Bridges the IT and Line of Business Gap

Krista Summitt |   | Tags:  agility bpm business soa ibm ibmimpact
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Recently I sat down with IBM Product Marketing Manager Craig Riegelhaupt to get his perspective  IBM IMPACT 2011 and why he thinks
companies need to attend. 
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Q: Please introduce yourself.

A: My name is Craig Riegelhaupt and I'm a Product Marketing Manager here at IBM focusing on WebSphere Process Server.

Q: So why should a company come to IBM IMPACT 2011, Craig?


A: It’s all about bridging the gap between IT and the line of business.  It’s also one of the largest conferences IBM holds. I'm especially excited about Day 2 where we will be featuring a lot of the new products that we've been working on.


Q: Tell me more about Day 2, please.


A: Day 2 is all about business agility. There will be over 80 different sessions, including "meet the experts" where you’ll have a chance to talk with some of the speakers at this event. There are so many different ways for you to learn more about how to implement agility within your company. I also think IMPACT is a great opportunity to interact with other IBM customers, and have them share their journey to business agility. It's going to be an exciting time, and it’s something I'm really looking forward to.


Q: Why is business agility critical to a company's success?


A: Companies need to be agile to deal with all of the complexity they are facing today, including interactions both within and outside their organization. These dynamic networks require business agility. Agile companies have higher earnings per share growth, higher ROI, and higher revenue growth.  So then IMPACT all about charting your road map.


Q: What would you tell someone who's on the fence about coming to IBM IMPACT 2011?


A: I'd say, where else can you find such a mix of individuals and companies in one place that are leaders in their respective industries, and learn about these brand new products we're announcing that could help you achieve that growth that I spoke about earlier.

Forbes is also sponsoring a Leadership Forum that I think companies can learn a lot from.

Q: Can customers talk further with you at IBM IMPACT 2011?

A: Please do! I'd love to talk to anybody who's interested in learning more about our products or process automation and optimization. I hope to see you April 10 - 15 in Las Vegas and we can start charting your road map to business agility together.

Thanks for your time, Craig.
 

Join the conversation: Register at the Impact Conversations site


 
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Award winning business partner, Prolifics back for Gold at Impact 2011

Shaku Selvakumar |   | Tags:  center soa customer solution success healthcare bizagility ibmimpact banking bpm ibmpartner
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Contributed by Shaku Selvakumar
 
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Prolifics, a Premier Business Partner of IBM, is the one of the largest systems integrator specializing exclusively in IBM technologies and has garnered multiple awards for technical excellence and its SOA solutions, including the 2010 IBM Impact Award for Outstanding Business Process Management Solution.  The company helps customers improve and automate business processes through modeling, process choreography and optimization. Prolifics provides expert services including architectural advisement, design, development, and deployment of secure end-to-end SOA, BPM and Portal solutions.


We spoke to Devi Gupta, VP of Marketing, about Prolifics and their presence at Impact 2011.image

 

Devi, tell us more about Prolifics and your SOA and BPM solutions.

Most of all, we would like our readers to know about Prolifics’ deep expertise and highly-specialized skill sets. We have a great deal of experience implementing SOA and BPM solutions for customers, including Equinox, Mothercare, mBlox, Cigna and Portland General Electric.

Prolifics offers a range of services from Quick Starts to creating a BPM CoE to business monitoring initiatives. We also have experience in creating SOA solutions to satisfy various industry requirements, such as payment solutions for the financial industry, smart grid applications for the utilities industry and claims processing for the insurance industry,

 

We are always excited to work with new BPM products and lately we have increased our focus on Lombardi and ILOG. Several of our recent solutions have including the technologies and we are looking forward to talking to customers about the value of these products and the significance of business process improvement.

 

 


I understand you have quite a few exciting sessions at Impact with your customers.  Tell us more please.

Actually, this year Prolifics has 5 speaking spots! We are particularly excited to co-speak with two of our customers, Horizon Healthcare and RBS Citizens Bank, for the first time at Impact 2011. These sessions will focus on BPM initiatives and connectivity and showcase Prolifics’ recent success at both companies. We really think these sessions will resonate with this year’s Impact audience. For those who are interested in these sessions, you can
click here for more information about all of Prolifics’ speaking opportunities at Impact.

 

In one of these sessions, Horizon Healthcare and Prolifics will discuss the importance of building a BPM Center of Excellence and how this solution helps Horizon introduce new technology and BPM concepts into their enterprise. With a CoE, Horizon is able to develop expert knowledge of key processes; develop a rollout plan for the adoption of BPM technology; provide reporting on process improvements with KPIs to business owners; and integrate BPM with Development and PMO teams and processes. With such a great story, we are glad that Horizon has also agreed to record a video case study at Impact to discuss more about their business challenges and Prolifics’ solution.

 

Title: Scaling BPM at Horizon Healthcare by Building a BPM Center Of Excellence Date: Tuesday, April 12, 2011 Time: 1:30 PM – 2:45 PM Room: Venetian-Murano 3205

 

During another session, Royal Bank of Scotland (RBS) Citizens Bank and Prolifics will present a rule-based BPM solution that improves the bank’s customer relationship management by shortening their customer on-boarding process, creating a 360 degree view of the customer’s portfolio, reducing operational overhead and providing visibility on business metrics. RBS will also discuss a key aspect of their solution – integrating Salesforce.com with other critical business systems to optimize processes and measure KPIs. This is such an interesting story and it will be great to hear about the project and solution benefits from both RBS and Prolifics perspectives.

 

Title: BPM & Salesforce.com Integration Improves ROI for Royal Bank of Scotland Date: Tuesday, April 12, 2011 Time: 3:15 PM – 4:30 PM Room: Venetian-Murano 3205

 

 

Prolifics offers a variety of SOA and BPM services. What are some of the messages you'll be sharing to help customers thrive in today's economy?

Across all industries, many organizations have been focusing on driving greater business agility. Prolifics’ BPM solutions, enabled by Lombardi and ILOG, allow these organizations to optimize and streamline key processes and give the insight needed to control cost, improve sales, manage risk and improve customer satisfaction. We feel that these products have a lot to offer and through our messages we hope to have many conversations with customers about their features and benefits.

 

Prolifics is quite familiar with Impact and you are back as a Gold Sponsor.  Why Impact?

Prolifics has attended Impact consecutively for over 5 years and we have been a Gold Sponsor every year since 2008. We continue to expand our presence at Impact due to the value we get each year. In addition, we also always take advantage of the opportunity to participate in speaking sessions, ranging from customer case studies to various solution topics.

Impact is a great opportunity to recognize leading SOA and BPM solutions. Prolifics has received several awards and finalist recognitions in past years, and we were particularly proud to win the 2010 IBM Impact Business Process Management Award for our BPM solution at Equinox Fitness.

 

 

How does Impact 2011 help you reach new customers and maintain your expertise in today's marketplace?

As a Gold Sponsor, Prolifics has a large presence on the exhibitor floor and our reps are able to network with many customers as they visit our booth. During the Expo, we have a lot of interesting things to talk to these customers about at our booth, including our SOA and BPM Clinics, where we can do a deeper dive into certain topics that they may be interested in. In addition, we are planning to execute a Prolifics customer roundtable that will also allow us to collaborate with new customers along with our existing customers to drive more business around SOA and BPM.

 

With our five speaking sessions, we have great opportunities to get in front of a new audience to talk about topics that we feel are pertinent to their SOA and BPM needs.

 

Each year, Impact offers great ways to maintain our expertise, including over 500 educational sessions this year. These sessions range from business-level sessions and technical sessions to hands-on classes that allow us to keep up with marketing trends, new products and best practices for IBM’s existing portfolio. We also benefit from hearing from Subject Matter Experts, the analyst community and IBM executives at different panel and keynote sessions that allow us to keep up with understanding the market.

 

                                                                                                                             
Who are you looking to hear from at IMPACT

We are really excited to hear our customer from American Express speak about their Corporate Travel and Profile System which was designed and built by Prolifics. During this presentation, our customer will discuss business challenges that many other organizations may be facing as well and how they were able to increase business agility. If you want to read more about this session, click here.


 
 
 

Nothing inspires like our customer success stories and great to hear you have so much to share at Impact this year.  Thank you, Devi for your time!

Don’t forget to visit Prolifics at the Solution Center and be sure to catch for exciting news on the Akamai Ready relationship at Impact 2011. Follow @prolifics on Twitter for real time news.

 

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Register for Impact 2011 and meet our IBM Business Partners at the world class Solution Showcase Center featuring over 130 business partner and IBM exhibitors demonstrating the latest technology.  

Follow the conversation: IMPACT on Twitter and hashtag #ibmimpact 

Interact: Social @ Impact

Discuss with peers: IMPACT LinkedIn Group

Friend us: IMPACT Facebook Page


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IMPACT 2011 and The Big Announcement You’ll Miss If You Don’t Go

Shaku Selvakumar |   | Tags:  business bizagility ibmimpact process bpm management
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A conversation with BPM Product Marketing Manager, Trent Shupe

by Krista E. Summitt, Social Media Strategist, BPM/DM Product Marketing

(Transcribed and edited from interview recorded on March 7, 2011)

 

Recently, the IMPACT blog sat down for a conversation with BPM Product Marketing Manager, Trent Shupe Find out why he believes IBM is making its biggest announcement in five years at IMPACT 2011, and get a preview of the sessions where he’ll be speaking in the Q&A below.

 

Trent, I’m looking forward to finding out what exciting announcements and sessions you’ve got going on at IMPACT, but first can you tell us what your job at IBM entails?

 

TS: My primary responsibility is making sure that the mission and objectives are consistent and on strategy and are communicated effectively and consistently, so that includes written deliverables, events, web and all of the other channels and resources we leverage to market our portfolio.  As Product Marketing Manager, I work with a broad team that spans product management, development, pricing, legal, and other marketing disciplines to plan and carry out our marketing strategy.  



Can you tell us a little bit about IMPACT 2011 and what activities you have going on there?

 

TS: Sure. You know, lot of people don't really realize this, but IMPACT is really the world's largest BPM event. We've got over 65 business partner sponsors, ten different peds dedicated to BPM in our solution center, and a combined 250 technology sessions that will be delivered around BPM and connectivity.

 

Sounds like a tremendous opportunity for Business Process practitioners or IT professionals. Is that the audience you're trying to reach?

 

TS: It is, however the audience really "spans the gamut". The folks on the IT side like to come get hands-on experience with the software, play with the code, and experience IMPACT that way. But we also have a Forbes Business Leadership program, which is really targeted towards line-of-business professionals. While it’s not dedicated solely to BPM, there are a ton of relevant sessions where BPM will be highlighted and folks can come and learn what's important from a business perspective, see the latest trends, and find out how BPM will affect their own organizations.

 

Trent, with all big events like this, people always want to know if any exciting announcements are happening. Is that something you can tell us about?

 

TS: Absolutely, absolutely. Especially in the BPM space, we're really excited this year to highlight a couple of key announcements, because, this is pretty much the biggest product announcement IBM has made in this space for at least 4 or 5 years. Of course, you know I can’t give a lot of product-level details about the announcement (we’re saving that for the big event.) however, I would say, for those coming to IMPACT, or on the fence about coming to IMPACT, I encourage you to just come and hear how this product announcement really changes the game for IBM and our customers.  We’ve been listening to the analysts and our customers, and they’ve been sending some strong signals about what they'd like to see IBM deliver.  I truly believe we’ve gone above and beyond the expectations and delivering an announcement that will create a ton of buzz and excitement in marketplace. Folks will really be excited to get a better understanding of IBM’s strategy overall, and what we’re delivering with the specific announcement in April.

 

 

KS: So I'm sure you have an awesome, dynamic speaker to deliver such a big announcement. Can you share with us who it is?

 

TS: We sure do! Phil Gilbert, who is the Vice-President of BPM for IBM, will be making this announcement on the Day Two main stage. If you've not heard Phil speak, he's a tremendous speaker, he’s very dynamic and will certainly deliver the message about announcement that we're making.

 

So, Trent, if someone wanted to meet you at IMPACT and talk to you more about these offerings, can they do so? Where can they find you at IMPACT?

 

TS: Absolutely. First, I'll be speaking at 2 different sessions around this announcement.

The first one is WS BPM 2011 Intro to Powerfully Simple Process Improvement. That's at the Venetian, Palazzo H, Session TBP2152 on Tuesday 4/12 10:15 to 11:30 and is open to anyone.

The other session will be for the Business Partner Summit, Session #2968  I’ll be co-presenting with Dave Marquard, Manager of BPM Product Marketing , on "Positioning the Best BPM Solution For Your Customer"  In addition to speaking, I’ll also be at a ped in our Solution Center, so people can meet me there as well.

 

Trent, you've given us a lot of exciting information today. Are there any final thoughts you'd like share if say, someone is reading this who may be on the fence about coming to IMPACT?

 

TS: I’d reiterate a couple of points. First, this announcement we'll be making is tremendously exciting. More exciting than any other that IBM has made at IMPACT in the past. Now, if that doesn't do it for you, I would consider all the educational and networking opportunities with peers, technology, experts and business partners. To get this kind of education in one place in this amount of time, in a format that's consumable would cost you a tremendous amount of money. So considering the cost of IMPACT, compared with what you are getting, it’s just a great opportunity.  Plus IMPACT is a lot of fun!  We have a great lineup of speakers and activities.

 

Trent, this has been a great conversation. Thank you for your time.

 
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Meet Trent and the BPM team at Impact! What does Business Process Management (BPM) have to do with Decision Management?  

Come to Impact 2011 for the answer. More than 100 dedicated sessions, hands-on labs and demos featuring IBM BPM and Decision Management solutions make Impact the largest BPM and Decision Management event in the world. Learn how to make BPM projects successful and make that success repeatable.  

Find out how BPM technologies can streamline and automate business processes across the entire business network. Sessions explain how to achieve the automation and improvement of operational decisions that drive business processes and applications.

 
 

Register and attend Impact 2011.

Follow the conversation: IMPACT on Twitter and hashtag #ibmimpact

Interact: Social @ Impact

Discuss with peers: IMPACT LinkedIn Group

Friend us: IMPACT Facebook Page


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What you need to know about delivering citizen-centric services: from strategy to execution.

Shaku Selvakumar |   | Tags:  ibmimpact industry_solutions soa citizen_centric bizagility cloud government public bpm neil_ward_dutton sector
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image Contributors:  Bruce D. Baron, Offerings Manager Government, Public Sector and Smarter Cities, IBM Rational, and Cecile Poyet, Industry Marketing Manager, Government and Media & Entertainment, IBM WebSpere

 

For a typical government, almost half of their budget will be spent on citizen-centric activities, through social programs, infrastructure and economics, safety and security. Spending on what would be called social programs, including entitlements, has been the  center of many discussions around the exploding cost and size of governments. The challenges in defining what is discretionary, and where will investing and disinvesting hurt the longer term viability of the citizens, has never been more in focus than it is with the current economic situation.

 

This spending crosses multiple areas and industries, including healthcare, education, family services and law, as well as employment and training. For many people, that level of spend seems appropriate based on a premise that helping people will help business in the economy. But many disagree as to the way that government approaches spending in these sectors, the connection between actions and expected outcomes, and relative beliefs that governments could get more productive, and more value from these investments.

 

In a recent paper by analyst firm MWD, analyst Neil Ward Dutton outlines the several areas where information technology has been shown to be very effective in private industry where governments are seeking to build a foundation to better deliver citizen centric services. Neil identifies the most important lesson from the private industry: without a plan that connects specific initiatives to the long-term strategy, and assesses associated risks, more effective outcomes are simply not possible.

 

The first area where governments can make a big difference is by making their enterprise architecture “actionable” in other words to leverage our ability to capture and analyze the interconnected nature of people, processes and technology and model a future state blueprint and roadmap that captures a shared vision where the value and risks of decisions can be transparent. A key way to do this is through diligently working to connect the outcomes expected with the required programs and activities through the development of a “business architecture”, which explicitly connects the long-term goals in the business processes that will be used and the goals the government needs to deliver on. The second area, as underlined by Neil, is business analytics as a key input into both the strategic and operational layers of the plan. Predictive analytics and line of sight reporting ensures that governments can validate the connection between their strategy and to monitor the evolution of citizen centric delivery, to modify processes as needed, for constant improvement.

 

Neil's work also capture several case studies to show how these successes are starting to show up in the public sector, in places like Canada, where multiple government, civic, and business leaders have organized themselves ,focused on making government across Canada faster better and less costly. The organization, the Municipal Information Systems Association, or MISA, has developed a municipal reference model that captures best-practice process and measurement content for budgeting and operations of 700 municipal processes, contained in an Enterprise Architecture, so each municipality can adopt the best practices of others, benchmark their progress, and ultimately deliver repeatable, successful, proven outcomes in the various services areas where they intersect with public needs.

 

Another good example is the professional certification accelerator solution developed by Texas Education Agency (TEA) to automate and enhance the teacher-credentialing process, now turned into a reusable asset for all other states in the U.S. The solution developed by IBM and TEA simplifies and tracks the certification process for each applicant, combines easily adjustable business rules with automated processes and enables government education agencies to apply advanced analytics, driving better student outcomes and ensuring that key criteria are met in a timely manner. Today, TEA can implement legislative changes using business rules 90 times faster than in the past and spends 35 percent less time on rules administration.

 

Rick Goldgar, the Deputy CIO of Texas Education Agency, will present the solution in details at Impact 2011, the Global IBM Conference that bring together more than 6,600 technology and business leaders to discuss and master the latest Business Process Management (BPM), Service Oriented Architecture (SOA) and Cloud solutions

 

Learn more about Texas Education Agency’s solution here

Learn more about IMPACT 2011 here and our Government Industry programs for both line of business and technology professionals.

Read the full paper from Neil Ward-Dutton from MWD Advisors here. Follow Neil Ward Dutton on Twitter @neilwd

Connect with our blog contributors: Bruce Baron on Twitter @ppmthinking and Cecile Poyet on Linkedin

Also on Twitter, follow @IBMGovernment and join the The IBM Center for The Business of Government on Linkedin

 
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Because each industry faces unique challenges, we have designed a special track that allows you to benefit from your peers. Hear from those who have successfully delivered business integration, designed flexible and secure application and transactional infrastructure, or enabled dynamic and interconnected business processes to address their business needs.

With more than forty sessions dedicated to industries, the "Implementing Industry Solutions for Improved ROI" section of the Technology Program will offer a wide array of customer and IBM implementation success stories, technical education, lectures, workshops, hands-on labs and networking opportunities designed to help IT executives and professionals address the specific challenges of their industries.

Learn from these industry experts who have successfully leveraged WebSphere technology to design, develop and connect flexible infrastructures aligned with their business needs.

 

Register and attend Impact 2011.

Follow the conversation: IMPACT on Twitter and hashtag #ibmimpact

Interact: Social @ Impact

Discuss with peers: IMPACT LinkedIn Group

Friend us: IMPACT Facebook Page

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5 Small Scale IT Projects for Big Time Business Results

Shaku Selvakumar |   | Tags:  soa cloud virtualization bpm ibmimpact nacco websphere bizagility business_agility websphere_cloudburst_appl...
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Contributed by Tiffeni Woodhams, WebSphere Marketing Managerimage
 

How to pilot your way to greater business agility and near term ROI

 

Companies are redesigning operating strategies for ultimate speed and flexibility, targeting those initiatives that can deliver significant business improvements quickly, especially in the CEO-hot button areas of innovation, operational efficiency and customer experience.

 

We looked at five proven IT projects for greater business agility and flexibility, designed to deliver faster ROI by taking a practical and incremental approach to implementation.

 

Each project:

  • Targets a key initiative where IT can expand its business impact as a value creator and cost cutter – process improvement; operational decision-making; business connections; cloud and virtualization; build, deploy and manage applications.
  • Provides assurance of a successful initial implementation with actual business results; establishing the proper infrastructure for expansion and preventing wrong and costly redesign and changes down the line.

 

  1. NACCO Increases Engineering Productivity in 15 days

NACCO Materials Handling Group implemented new BPM processes for Engineering Change Notice (ECN) and Product Cost Authorization, using IBM WebSphere Lombardi Edition and Lombardi Edition for Microsoft Office, because the existing platform was inefficient and manual-intensive.  The new system increased the productivity of NACCO engineers by reducing their manual hand-offs and interactions with legacy systems.  One process was selected for implementation before wider roll-out.  Attend this webcast to learn how the ECN was designed, developed and deployed in 15 days, and NACCO extended this process to all ECNs (both new and existing)

Join us  and learn more. Register for the March 10 webcast

 

  1. How to efficiently deploy and virtualize your application environment

Wondering if your organization can leverage cloud in the midst of flat or tightening budgets? Don't miss this webcast to learn how you can begin enjoying the cost saving benefits of efficient application deployment to private Clouds with WebSphere CloudBurst Appliance, regardless of your enterprises size, industry or internal expertise. Additionally, enhance server utilization and efficiently manage application workloads with WebSphere Virtual Enterprise. Don't miss this time and investment saving session!

Join us and learn more.  Register for the March 24 webcast.

 

  1. How to increase efficiency by streamlining your application infrastructure across multiple environments.

A Smart SOA Application Foundation lets you build, deploy and manage robust and re-usable SOA applications and services of all types. Watch this webcast to learn how you can quickly deliver business objectives while reducing application infrastructure costs across mainframe and distributed environments.

Join us and  Learn more. Register for the April 21 webcast

 

  1. Decision Automation Pilot: “Improve the timing and quality of your most important operational decisions within key business processes”

Imagine being able to implement 20% of your business rules that cover 80% of your business transactions; allowing you to double the pass-through rate of all billing transactions in just 9 weeks. One major transportation company in North America did just that. With this Quick Win pilot, you start small, with meaningful business rules, deploying a subset of your business decisions to demonstrate and validate the value of the technology and implementation methodology.  Through this pilot, you will directly and measurably experience how intelligent decision automation can improve your business before making a larger investment.

 Join us and learn more.  Register for the May 19 webcast


  1. Making Vital Business Connections Faster and More Effectively

Did you think you could onboard a new business partner 50% faster, or reduce the time and cost to change your IT systems by 50%?  You can.  By leveraging an incremental approach to SOA, you can begin to make faster, better, and richer connections across your business network in less than 9 months.  Watch this webcast to learn how.

Join us and learn more. Register for the June 16 webcast.

 

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Business asks more and more of IT as new market dynamics and customer demands require finding new ways to achieve business growth. Yesterday’s business strategy is no longer good enough. Today’s market leaders need the business agility to adapt quickly and grow despite market fluctuations.

Gain value from one project, and proceed to the next until you have employed all the engines of agility across your organization with BPM, SOA and Cloud.  To learn even more about Business Agility solutions, you can register and attend Impact 2011.

 

Follow the conversation: IMPACT on Twitter and hashtag #ibmimpact

Interact: Social @ Impact

Discuss with peers: IMPACT LinkedIn Group

Friend us: IMPACT Facebook Page

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Q&A with Larry Hargrove on BPM, SOA, and Cloud at Mobile World Congress 2011

Ryan Boyles |   | Tags:  cloud smarter soa mwc conference communications ibmimpact bpm mwc11 telecom
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This interview was contributed by Jennifer Dubow @jennifer_dubow.


I was able to catch up with Larry Hargrove, IBM Global Telecom Sales Executive, at the GSMA Mobile World Congress 2011 this past week in Barcelona. Mobile World Congress (MWC) is the leading mobile technology event worldwide. Larry spent a few minutes chatting with me about the value that WebSphere software provides to mobile service providers globally and those seeking to build mobile applications.

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1) What's IBM showcasing at Mobile World Congress that would interest our readers?

 

We featured some pretty exciting stuff at MWC this year.   The big story is all about Smarter Communications.  We showed examples of how we are helping our telecom service provider clients improve their marketing effectiveness by capitalizing on the massive amounts of data they generate every day.  We demonstrated how automation can help them use that information as a way to build competitive advantage against new competitors.  We highlighted the automation of cell tower management to reduce energy consumption and labor costs,  the deployment of self-optimizing network capabilities for LTE network rollouts and our implementation of TMF Frameworx in WebSphere Telecom Content Pack to speed the adoption of industry standards for process transformation.  

 

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2) What's hot in the Telecom industry for 2011? 

 

Cloud Computing is a very hot topic across the industry.  Our clients are coming to IBM to talk about building Cloud Infrastructures to create new services that help them drive more value from their networks.  They want to monetize the massive opportunity they see as computing and communications converge around Cloud.   Some of the work we are doing in Cloud Computing was mentioned in a press release from AT&T and in an AT&T keynote at MWC.  

Real-time analytics is another very hot topic.  Clients want to understand and act on new a deeper understanding of real-time analytics and decision management capabilities to improve the end to end customer experience, improve service quality and increase revenue.

We are also seeing a lot of interest around the Wholesale Application Community (WAC), which provides a new business model for our clients to create, manage and monetize an application ecosystem that accelerates service innovation in the industry.  In fact, IBM just made a press announcement on Monday February 14, that it is partnering with WAC To Streamline Creation of Mobile Application Stores leverage WebSphere Commerce.

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We're also showed something brand new this year, which is our participation in the Embedded Mobile House.  This house inside the show highlights how service providers can participate in Smarter Planet applications to transform people's lives at home, at work and on the go.  A very exciting aspect for IBM is that we are highlighting Smarter Planet applications from other industries to help clients create new sources of revenue.  Applications from IBM’s work in the banking, health care, transportation, retail and other industries generated lots of new ideas for our clients. 

 

3) I see at the IBM Booth there is a "Transform Operations" demo that focuses on order management. Why is this area so important for service providers? How can IBM help?

 

Every operator in the world wants to automate their business processes to reduce costs and shorten their time to value.   Most of our clients have applications and processes that were built in siloes that were organized around traditional lines of business, like telephony, internet and wireless services.  As the competitive intensity increases our clients are responding by introducing new services, blending services together from different lines of business and expanding their application ecosystems.  

 

In this demo, we illustrated how IBM is helping our clients use TMF Frameworx to implement business process management using telecom industry process models to increase process agility and accelerate their business transformation.   We've had some great results from our clients who are transforming their business processes.  We've seen that the combination of our TM Forum Frameworx accelerators in WebSphere Telecom Content Pack, our implementation of policy- driven SOA and the deep expertise of our delivery teams can help many of our clients reduce the cost and time to value for process transformation by about 50%.

 

We are also introducing how Sterling Commerce fits into our solutions for the telecom industry in this demo, which is a very exciting addition to our capabilities.  You may recall that we purchased Sterling Commerce from AT&T last year and we've moved quickly to exploit their deep telecom industry experience and assets into our solutions.

 

4) Many clients have grand visions for transforming their operations, but then the rubber meets the road, where do clients begin their implementation of new processes?

 

Most of our clients are choosing to start their transformation with Order Management.  This helps them reduce the time to market for new services and reduce the costs of manual intervention when orders fall out of the automated processes.  This seems to be an area with the fastest return on investment for our clients.  Within this broad category, we've seen some great projects for order capture, order management and order execution with the WebSphere portfolio including the BPM capabilities and Business Rules Management System.

 

5) What can our communications industry clients look forward to seeing at IMPACT 2011?

 

We have a lot of great things planned for our Communications industry clients at IMPACT. Not only are we offering the Forbes Business Leadership Forum again that will feature a business track with three dedicated CSP industry sessions, we also feature dedicated industry session in the Technology track.

In addition, we are hosting the following events at IBM Impact 2011:

1) A Smarter Commerce event integrated into Impact’s curriculum with over 30 dedicated Sterling Commerce sessions in the Technical and Business Program, a networking lounge, a client advisory council, and much more.

2) A major focus on Cloud with a Mini-Main Tent on Day Two led by IBM Senior Vice President, Robert LeBlanc, plus 35 Cloud sessions in the Technical and Business Program, a dedicated Cloud “hands-on lab” at the Product Technology Center and a Cloud Zone at the EXPO.

3) A new dedicated Chief Marketing Officer (CMO) Track in the Business Program for marketing professionals. We are also featuring additional sessions for our recent acquisitions including Unica, Sterling Commerce and Coremetrics.

Impact 2011 is shaping up to be a great event for our communications industry clients and I look forward to seeing lots of new and existing clients and partners in Las Vegas.

To learn more about IMPACT 2011, go to ibm.com/impact
To learn more about BPM for Telecom, go to  ibm.com/bpm/telecom
Follow us on Twitter at @larryhargrove and @jennifer_dubow

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Batch processing is the key to solving business process automation

Kathleen Holm |   | Tags:  process batch webcast websphere architect business_process_automati... bpm binarium automation batch_processing compute-grid
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 In November of last year, I had the pleasure of talking with Sridhar Sudarsan, Chief Architect, Batch Processing Strategy, IBM Software Group. You can read our interview here: Java Batch - An Interview with Sridhar Sudarsan.
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In that interview, Sridhar talked about how important batch processing is today as the need to cost-effectively process large quantities of data becomes more challenging with increased data volumes and higher customer expectations. He stressed the need to design for and provide an always-on environment for batch and OLTP workloads and talked about the growing popularity of Java as a programming language for batch use.

Now, there are a couple of ways you can hear more about Batch processing and talk with Sridhar directly.

 
 
1. Attend the webcast, ‘Batch Processing, the key to solving business process automation’, on February 23 at 1:00 EST in the new Binarium virtual briefing center for developers. Sridhar will be available after the webcast to answer your questions.

In this webcast followed by live Q&A, Sridhar will provide an overview of batch processing and discuss common batch scenarios. He will show how a continuous interleaving of bulk and real-time processing maximizes the balance between operational efficiency and market efficiency. Sridhar will discuss the batch processing reference model and how WebSphere batch offerings map to that model. He will demonstrate how WebSphere Batch solutions provide an environment and infrastructure for efficiently running mixed workloads in Java. In addition, Sridhar will describe how WebSphere Compute Grid, which is production ready with many customers running mission critical Batch workloads, provides capabilities for development to accelerate time-to-value for clients.

Register for the webcast with Sridhar today!
 (Hint: You only have to register once—you can return to WebSphere Binarium as often as you would like to view new materials, see demos and talk with peers.)
 
 2. Another way you can learn more about Batch and talk directly with peers and subject matter experts is to attend Impact 2011. And this year, we’re also offering the WebSphere Unconference where you can set the agenda!
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Plan to attend Impact 2011, where you can learn about the latest technology trends in over 500 technical sessions, deep dives and hands-on labs. In addition, the WebSphere Unconference for developers provides an opportunity for you to present and discuss the topics that interest you the most. At the WebSphere Unconference, you set the agenda.
  
Follow the conversations: IMPACT on Twitter and hashtags #ibmimpact #websphere #unconference
Interact: Social media @ Impact
Discuss with peers: IMPACT LinkedIn Group
Friend us: IMPACT Facebook Page
 
Plan to meet us at the Unconference on April 14!
Ryan Boyles (@websphereemerge) and Kathleen Holm (@kmholm )

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