http://brigham1.botcodelocal.com Brigham and Women's Hospital RSS Jobs Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Responsible for the day to day operations of the Central Processing Department, which operates 24hrs/day, 7 days/week, 365 days/year. Responsible for managing 3 supervisors (day, evening, and night shifts) as well as 1 In-service Trainer. Acts as advisor to supervisory staff as it relates to employee and labor relations. Ensures all infection control policies and procedures are strictly enforced. Also assists managers to ensure we are in full compliance with regulatory agencies such as The Joint Commission, Dept of Public Health, American Association for the Advancement of Medical Instrumentation, AORN standards, etc. Incumbent must have a comprehensive knowledge of all surgical instrumentation used to perform over 30,000 surgical procedures annually. Works with manager and instrument inventory controller to prioritize and purchase surgical instrumentation needed to support the case cart system, while working within budgetary constraints. Responsible for maintaining the Abacus Instrument Tracking Inventory System

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Interviews potential applicants with supervisory staff and presents recommendations to Manager.
2. Assists supervisory staff with labor relations issues.
3. Responsible for annual job performance review of supervisory staff.
4. Directs weekly staff meetings and participates in monthly management meetings.
5. Coordinates the orientation program of new employees with In-service Trainer; Participates in continuing education programs for the department.
6. Ensures all QA documentation is in compliance with regulatory agencies such as The Joint Commission, Dept of Public Health, AAMI, AORN, etc
7. Monitors instrument room communication book i.e. documents changes in daily procedures and/or changes in standard instrument sets. Updates changes in the Abacus Instrument Tracking Inventory system.
8. Works within all hospital and departmental policies as they relate to safety and infection control.
9. Interacts with OR Leadership and medical staff regarding availability of instrumentation.
10. Annually reviews job descriptions of employees and adjusts as necessary.
11. Annually review infection control policies and procedures for the Central Processing Department; Ensures all employees adherence to all hospital policies and procedures.
12. Other duties as assigned by Manager or Director.
Requirements: QUALIFICATIONS:
Preferred former Certified Surgical Technologist (3-5 years of Operating Room experience)
Certified Central Processing Technician required.
Must have at least 5 years of experience in a leadership position in Central Processing.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Must possess excellent verbal and written communication skills.
Requires management communicative and quantitative skills needed to administer a department with many diverse functions.
Requires interpersonal skills necessary to lead others and to work effectively with a wide variety of hospital and outside personnel.
Requires analytical skills needed to diagnose and correct problems or issues.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY AND OVERVIEW STATEMENT: Works under the supervision of tthe BWPO Billing Manager and the Department Administrator. Responsible for supervising, organizing and developing front end, clinic and billing operations. Responsible for overseeing and/or obtaining appropriate insurance authorizations, referrals, eligibility, benefits and payments for all patient visits and procedures in the Center for Reproductive Medicine ART Program at Newton Wellesley Hospital (CIRS-NWH). Responsible for supervision of ancillary personnel. Creates training and orientation schedules and assists in training. Monitors staff functions and assigns personnel as necessary to specific tasks. Instructs employees in proper techniques of using equipment and supplies or refers them to available resources. Communicates this instruction clearly and effectively to ensure the cooperation and productivity of the staff.

Provides documentation as necessary in relation to billing services. Handles all aspects of CIRS NWH invoicing. Develops and implements policies and procedures related to clinic operations. Develops training documentation related to front end processes as well as managed care. Provides training operations. Responsible for providing coverage for the secretary for the ART Program at Newton Wellesley Hospital in the secretaryand#x2019;s absence. High level of direct and phone patient interface.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Responsible for organizing and overseeing the process to obtain insurance approval for all ART-related activities for the CIRS-NWH operations, prior to start of patient medication. Duties include completing and (upon physician approval) sending patient specific treatment plans to insurance companies, explaining insurance coverage to patients, advising patients and ART staff of patients who do not have approval to start medications, obtaining written pre-certification when necessary, communicating and acting as liaison to Billing Office and OB/Gyn Administrative Office, as well as Partnersand#x2019; Patient Accounts and other BWH Departments as necessary.
2. Responsible for monitoring staffing, allocating staff based on daily activities and helping to set work priorities. Make changes in employee schedules as necessary. Requests and offers temporary help as needed. Discusses vacation and sick calls with the Nurse Coordinator. Communicates changes and assignments clearly and effectively to ensure the cooperation and productivity of the staff.
3. Assesses staff performance and makes suggestions to individuals to help improve their performance. Communicates suggestions clearly and effectively to ensure the cooperation and productivity of the staff
4. and#x2018;Responsible for assisting with secretarial, medical records and managed care functions. Serves as a role model for patient phone calls, interactions and patient appointment scheduling.
5. Responsible for overseeing and directing all scheduling, registration, managed care, medical records and billing related activities.
6. Creates training and orientation schedules and assists in Training Monitors staff functions and assigns personnel as necessary to specific tasks. Instructs employees in proper techniques of using equipment and supplies or refers them to available resources. Communicates this instruction clearly and effectively to ensure the cooperation and productivity of the staff.
7. Works closely with BWH and BWPO Finance and Billing staff to ensure appropriate charge capture and reimbursement.
8. Works with outside vendors related to the clinical activity of the patient population to ensure smooth operation.
9. Responsible for handling all CIRS-NWH ART patientsand#x2019; billing problems and inquiries, and working with the Partnersand#x2019; Patient Accounts, BWH Departments, Lighthouse Medical Management, and OB/Gyn Administrative staff to resolve problems. Responsible for explaining fee structures to patients for various ART treatment options and all other special applicable programs.
10. Responsible for collecting and batching all billing forms for services provided to patients in the CIRS-SS division. This includes ensuring that all services are being billed and that the encounter forms are complete and legible. Makes sure that all required notes and pathology reports are included with the encounter forms. Reviews encounter forms for accurate CPT and ICD-9 coding. Also responsible for ensuring that all patient demographic information is accurate.
11. Responsible for verifying patient eligibility prior to any and all services provided.
12. Responsible for scheduling all surgical cases and obtaining all pre-authorizations and/or pre-certifications for all surgical procedures.
13. Responsible for ensuring that insurance referrals are received for all ART outpatient services performed in the CIRS-NWH Division. Duties include; calling the patientand#x2019;s primary care physician or patient to obtain a referral, obtaining referrals using the POS device, and educating secretarial staff regarding which services are and are not covered by each insurance plan and which require a referral.
14. Responsible for informing the various professional billing groups of all ART start-ups, completed and cancelled cycles for non-global fee billing.
15. Responsible for identifying and collecting payments from all ART self-pay patients seen in the CIRS_NWH Division and tracking the accurate posting of these payments.
16. Responsible for preparing a monthly invoice for OB/Gyn Finance that lists the CIRS-NWH patients that have had services at BWH and CIRS-NWH.

17. Responsible for registration duties including registering new patients, editing patient demographic and fiscal information, and collecting insurance co-payments.
18. Responsible for scheduling patient appointments during Practice Secretary absences.
19. Responsible for greeting patients and familiarizing them to the CIRS-NWH practice during Practice Secretary absences.
20. Performs cross-coverage duties, as necessary, for Practice Secretary.
21. Technology and#x2013; Embraces technological solutions to work processes and practices
22. Safety Awareness and#x2013; Fosters a and#x201c;Culture of Safetyand#x201d; through personal ownership and commitment to a safe environment.
Requirements: QUALIFICATIONS
Customer service experience, required
Experience with ICD-9 and CPT coding, required
Two year college degree, preferred or equivalent work history
Experience in health care setting and knowledge of 3rd party payers and billing requirements, required

SKILLS AND ABILITIES REQUIRED
Excellent interpersonal skills
Excellent written and oral communication skills
Accuracy, with attention to detail
Math/Financial experience
Ability to work both independently and as part of a team
Computer skills, including word processing and data entry
Ability to work under pressure, multi-task and meet deadlines
Familiarity with common office equipment

WORKING CONDITIONS
Pleasant, but active, office environment
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
The Senior Project Managerand#x2019;s major responsibilities include (1) providing comprehensive project management; (2) analyzing and organizing qualitative and quantitative clinical, financial and administrative data; (3) managing various quality assurance, revenue enhancement and cost reduction teams and projects, and; (4) coordinating a variety of complex and confidential special projects.(5) Overseeing and directing the work of Project Managers.

DUTIES AND RESPONSIBILITIES:
1. Serve as the Senior Project Manager for items impacting compliance, revenue, systems and process issues across hospital departments, including ambulatory practices which perform over 700,000 ambulatory visits per year.
2. Lead projects that impact Revenue Cycle workflow and require coordination of processes and systems to ensure fully functioning revenue cycle.
3. Provide high level financial analysis and prepares complex business plans for program development and systems improvement initiatives.
4. Provide information necessary for monitoring quality assurance programs which include compliance with all quality standards and guidelines for clinical operations.
5. Provide Inter-Institutional coordination and processes that will ensure accurate and compliant billing between hospital institutions.
6. Provide quality customer service to both internal and external departments and vendors.
7. Develop tracking and feedback systems to ensure success of project implementations.
8. Direct and manage projects on behalf of the Director and other senior management staff.
9. Collects, organizes and summarizes materials for presentations by the Director and Management Team.
10. Manages projects and resolves issues that are significant, sensitive, political and confidential in nature.
11. Other duties as assigned.

REPORTING RELATIONSHIPS:
1. Reports to Senior Management Team and Director of the Ambulatory Business Office.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required, Masterand#x2019;s or healthcare experience preferred; preferably in business information systems, public or health management or the sciences.
2. Exceptional judgment and discretion when interacting with physicians and senior management on sensitive political and confidential issues.
3. 5-7 years of work experience, preferably with knowledge of current issues in the healthcare environment.
4. Formal Project Management Training.
5. Data management and information system experience required.
6. Knowledge and application of statistical analyses including financial variance analysis and statistical significance.
7. Proficiency in IBM PC systems and applications including MS Word, Access, Excel, PowerPoint, publishing, and other database management software.

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
1. Requires ability to work effectively with physician, nursing, secretarial and ancillary staff
2. Strong communications and organizational skills
3. Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.
4. Ability to effectively respond to time sensitive issues.
5. Demonstrated ability to operate in a busy office environment within the context of a large medical center and health care delivery system.
7. A high degree of social facility in obtaining cooperation and support from a broad range of individuals.
8. Initiative and ability to work independently.

SUPERVISORY RESPONSIBILITY:
Supervises the Ambulatory Business Office Project Coordinator.

WORKING CONDITIONS:
Due to the size and complexity of managing the division, the pace of work is hectic and challenging, the workload could necessitate working evenings.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Reporting to and working closely with the Administrative Director, is responsible for research administration and grant management activities, personnel, and facilities management for the Division of Gastroenterology, Hepatology andamp; Endoscopy. Current, the Division has ~106 active funds totaling ~$21 million in direct costs annually, a staff of 30 faculty members, 33 fellows, 3 physician assistants, 4 lab managers, 12 lab personnel, 13 support staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Assumes primary responsibility for preparing and submitting non-competing renewals of all current grants.
2. Responsible for establishing and maintaining a computerized financial management system to allow accurate, detailed and up-to-the minute reporting of financial status and staffing distributions of all grants, special purpose funds, etc.
3. Responsible for maintaining solvency of all funds within the Division. This includes being familiar with approving all expenditures, assigning cost centers, monitoring compliance with budgets, and identifying and investigating potential problem areas and proposing solutions. Makes recommendations for cost savings and rebudgeting, based on thorough understanding of study requirements and funding agencyand#x2019;s regulations.
4. Works with Administrative Director to provide monthly, annual and ad hoc financial reports on all funds. These reports include current expenditures, projections of future expenses, and variances from budget line item expenses.
5. Responsible for maintaining and#x201c;other supportand#x201d; data for all professional staff members. Creates and maintains spreadsheets on each staff member detailing annual salary support sources. Oversees preparation of other support pages by secretary as part of the NIH grant application process. Assists Administrative Director in certifying quarterly Time and Effort reports.
6. Prepares detailed budgets and justifications for grant applications. Works closely with Administrative Director, Lab Managers and Principal Investigators to identify all potential costs associated with a proposal.
7. Oversees assembly of NIH grant applications. Ensures that all of the required pieces of information (Resources and Environment, Checklist, etc.) are updated with current information.
8. Serves as liaison to NIH and other sponsoring agencies with regard to fiscal and/or administrative concerns. Prepares data for submission to same.
9. Serves as liaison to Accounts Payable, Payroll, Purchasing and other Hospital departments. Represents particular needs of research studies and works to ensure that these needs are met. Also, works with outside vendors to obtain products and services necessary to the operation of the Division Interacts extensively with Research Administration to ensure compliance withal Hospital, government (NIH) and funding agency policies.
10. Responsible for ensuring compliance with all Hospital and government regulation for research involving human subjects. Monitors status of Institutional Review Board (IRB) approval for pending and ongoing studies, works with Investigators to submit new applications, annual reviews and notifications of changes to study design and methods.
11. Oversees preparation of all personnel changes through PeopleSoft system as well as timekeeping using KRONOS. Notifies supervisors of annual performance evaluation deadlines and ensures appropriate paperwork is completed.
12. Performs numerous personnel-related tasks including writing job descriptions, discussions with Human Resources to determine grades for new positions, annual rates of pay for new hires, increases for employees who are promoted, and advised supervisors with regard to personnel policies and procedures.
13. Interacts extensively with Administrative Director and other staff to assess administrative and financial needs of Division. Assists with revision of policies and procedures to meet changing needs of Division.
14. Performs other duties as assigned or requested.
Requirements: QUALIFICATIONS
1. Bachelorand#x2019;s degree
2. Minimum of three-five years of progressively responsible experience in research financial management.
3. Minimum of three years of supervisory experience.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Experience and proven ability with research administration and grants management activities.
2. Excellent organizational skills to manage many competing timetables and responsibilities.
3. Excellent verbal and written communication skills to communicate effectively with Division personnel, members of other BWH offices, outside funding agencies (NIH, industry and foundations), and vendors.
4. Ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Division.
5. High degree of analytic ability to manage the financial aspects of the position.
6. Knowledge of personal computers and the ability to operate word processing, spreadsheet and database software.

WORKING CONDITIONS
Normal office environment.

SUPERVISORY RESPONSIBILITY
8 administrative personnel, 12 lab personnel
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Provides spiritual support and pastoral care to patients of all ages, families, and hospital staff by initiating pastoral visitation to patients, and through requests and referrals. Provides sacramental care (anointing of the sick, baptisms, funerals, weddings, etc.) as appropriate. Participates in family meetings as appropriate.
2. Enters all appropriate patient contact information into the patientand#x2019;s medical chart and into the BWH computer system.
3. Consults with other health care professionals in order to enhance patient care.
Participates in team meetings regarding patient care as is appropriate.
4. Functions as a member of the interfaith Chaplaincy team and maintains a close working relationship with members of the department (employees and volunteers). Has scheduled on-call during nights, weekends, and holidays as needed and is available on short notice for emergencies.
5. Leads interfaith worship when on-call.
6. Participates in continuing education opportunities to enhance skills and keep abreast of developments in pastoral care and health care; participates in local and national professional Chaplaincy organizations.
7. Helps train students and volunteers for on-call responsibilities and other departmental responsibilities
8. Performs other duties as required or assigned.
Requirements: QUALIFICATIONS:

Educational:

and#x2022; Graduate degree from an accredited seminary, theological school or pastoral ministry program.
and#x2022; Two or more units of Clinical Pastoral Education from an accredited ACPE or NACC training program.

Certification:

and#x2022; Certification, or in the process of certification, as a chaplain by a national Chaplaincy organization (APC, NACC, or NAJC), preferred.

SKILLS AND ABILITIES REQUIRED:

Experience:

and#x2022; At least one yearand#x2019;s full time experience in hospital Chaplaincy preferred, preferably in a large teaching hospital

Professional:

and#x2022; Clarity of pastoral identity and role in a nonsectarian institutional setting
and#x2022; Knowledgeable about ministry to the sick and to persons of diverse religious, educational and cultural backgrounds
and#x2022; Excellent interpersonal skills
and#x2022; Ability to work well as a member of an interdisciplinary healthcare team
and#x2022; Demonstrated ability to communicate effectively both orally and in writing
and#x2022; Ability to relate theology, behavioral sciences, and understanding of persons to help minister to patients/families in their struggles
and#x2022; Good organizational skills

Personal:

and#x2022; Compassion for the sick and their families
and#x2022; Maturity and ability to function under stressful conditions
and#x2022; Resourcefulness and cooperation in relationship with others
and#x2022; Commitment to personal and professional growth

WORKING CONDITIONS:
Work occurs generally throughout the institution. Will require visits to patient care units.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY AND OVERVIEW STATEMENT:

Incumbent will be responsible for review and analysis of coding and compliance activities directly related to reimbursement for professional and technical services. Incumbent will perform audits of clinicians to ensure that documentation supports the service that was performed. Incumbent will be responsible for educating the clinicians on coding and compliance issues and tracking completion of compliance training.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Responsible for preparing audits for each provider. These audits will include benchmarking against national averages.
2. Responsible for follow-up audits, as needed.
3. Responsible for tracking coding issues by provider and providing necessary education to improve coding.
4. Responsible for preparing reports and presenting findings to management.
5. Responsible for developing and delivering training materials to be used to educate physicians on billing and documentation regulatory requirements.
6. Responsible for training providers and other members of the providerand#x2019;s Department on coding and documentation regulations and requirements.
7. Responsible for preparing and distributing billing alerts as necessary.
8. Responsible for reporting and resolving any and all billing issues discovered during provider audits.
9. Keep informed of third party regulations in billing/reimbursement and maintain files of coding publications.
10. Handle special projects as assigned.
11. Participate in continuing education programs to ensure that coding knowledge remains current.
Requirements: QUALIFICATIONS:
1. Bachelors or Associates Degree preferred
2. 5+ years of experience in a healthcare setting including ICD-9 and CPT Coding experience is required
3. Knowledge of CMS (Medicare and Medicaid) and other 3rd party payersand#x2019; billing and documentation requirements is required
4. American Academy of Professional Coders (AAPC) or Certified Coding Specialist (CCS) certification, strongly preferred

SKILLS AND ABILITIES REQUIRED
1. Ability to present findings and discuss issues with providers confidently and effectively
2. Strong attention to detail
3. Ability to interact with all levels of staff
4. Strong interpersonal, analytical, and presentation skills
5. Strong written and oral communication skills
6. Strong organizational skills
7. Excellent problem-solving skills
8. In-depth understanding and knowledge of ICD-9 and CPT coding
9. Ability to work both independently and as part of a team
10. Ability to work under pressure, multi-task, and meet deadlines
11. Familiarity with common office equipment and computer software, including MS Office and Database software

WORKING CONDITIONS
1. Professional office environment

SUPERVISORY RESPONSIBILITY
1. None
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Under the supervision of the Department Administrator, independently performs a wide variety of accounting and other grant management activities. This includes posting and reconciling charges, approving expenditures, and conducting analysis as requested. Assists departmental research staff with issues relating to purchasing, accounts payable, and other grant management issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides grant assistance in the form of preparation and processing of grant applications for NIH and other funding agencies. Includes preparation of administrative sections of grants and continuing applications, research descriptions, updating biosketches and other support. Responsible for coordinating grants for internal approval process and final submission to the sponsor. Serves as liaison between collaborators involved in Program Projects.
2. Assist the researchers with the accurate and timely approval of and processing of all purchase requisitions and vouchers for supplies, equipment, personnel, services and reimbursements, etc., for departmental research grants awarded either through BWH or HMS, including point of service agreements with vendors
3. Responsible for providing grant management reports on a monthly basis to Principal Investigators (PIand#x2019;s), noting in correspondence with them any budgetary concerns in accordance with established federal, non-federal, and hospital guidelines.
4. Prepare and approve hospital forms such as purchase orders, check requisitions, standing orders and petty cash vouchers. Coordinates processing and tracking of the above forms.
5. Reconciles monthly charges on the monthly Partners PeopleSoft accounting reports with expense encumbrances as posted into grant files maintained in the Department. Identifies and resolves any outstanding issues or discrepancies. This involves working with Accounts Payable, Research Administration, Purchasing, Principal Investigators, and other departmental and hospital staff, to identify key issues, identify a definitive solution or action plan, and to take sole responsibility for putting that solution or action plan into effect. Independently problem solves all issues on a day to day basis. Seeks assistance of Supervisor in only the most complex or problematic situations.
6. Responsible for accurately posting daily charges to spreadsheets for specific grant accounts.
7. Works with Project Manager in the coordination of clinical trials, as needed.
8. Conducts analysis as requested on past or projected expenditures on active grants, pending grant support, composite research funding support tables by PI, etc., on an as-needed basis.
9. Maintains up-to-date files on all active, pending, and closed grants.
10. Notifies PIand#x2019;s when continuing applications are due for submission to sponsoring agency. This requires maintaining a database of filing deadlines so that a timely submission is made.
11. Maintains established department policies, procedures and objectives, including the areas of quality assurance, safety, environmental and infection control.
12. Performs all other duties and responsibilities as directed. Qualifications QUALIFICATIONS
and#x2022; B.A. or B.S. requirement. Accounting background strongly preferred.
and#x2022; 3-5 years of relevant grant management experience, preferably in an academic department handling a large number of diverse grants.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Brigham and Womenand#x2019;s Hospital (BWH) is dedicated to serving the needs of the community and is deeply committed to its role in promoting health equity by eliminating racial and ethnic disparities in health care in Bostonand#x2019;s neighborhoods and surrounding communities. BWH is committed to providing the highest quality of care for all patients and ensuring that patients, in particular the most vulnerable patient populations, receive the highest quality care.

The Brigham and Womenand#x2019;s Hospital Center for Community Health and Health Equity (CCHHE) is charged with engaging the community, the hospital, and physicians, nurses, and other caregivers, in collaborative, measurable and innovative initiatives to improve community health and eliminate racial and ethnic disparities in health care. The CCHHE Health Equity initiatives promote the Brigham and Womenand#x2019;s Hospital mission to deliver high quality and equitable care while addressing the social determinants of individual and community health.

The Manager of Operations and Special Projects supports the BWHand#x2019;s effort to expand beyond the traditional role of our health care system and proactively engages a broad spectrum of community partners to address longstanding, persistent community/public health concerns. The Manager of Operations and Projects is responsible for managing the Centerand#x2019;s operations, including finance, administration and communications. Additionally, the Manager is responsible for a broad range of projects that span the scope of the CCHHEand#x2019;s activities including the conceptualization, development and implementation of new or expanded community health initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Manages the operations, including administration, finance and communications, of the Center by working closely with the Executive Director and the five CCHHE program directors.
2. Oversees financial management for the CCHHE ensuring accuracy and maintaining confidentially of sensitive financial data. Prepares CCHHE department annual operating and works with program directors to develop programmatic budgets. Monitors and tracks expenditures for all cost centers.
3. Works with the Executive Director and CCHHE staff on communications and dissemination strategies to promote and advance the visibility of the CCHHE initiatives and programs. Manage the Centerand#x2019;s communications across various social media, maintains and enhances the CCHHE website and printed program materials.
4. Manages CCHHE program grant to community organizations and agencies. Prepares grant notification letters including reporting requirements. Corresponds with grant recipients regarding timely submission of proposals, reports, and invoices.
5. Prepares the annual BWH community benefits report to the Attorney Generaland#x2019;s Office, reports to funders, and other reports and information as requested by the Executive Director.
6. Creates strong, constructive partnerships and skillfully organizes and works with diverse groups, including BWH administrative and clinical staff, and community based and public organizations.
7. Works with the BWH Development Office, the CCHHE Executive Director and Program Directors to respond to fundraising opportunities. Writes grant proposals, organizes site visits, and participates in meetings with prospective funders.
8. Performs other duties and responsibilities as assigned.
Requirements: QUALIFICATIONS:
1. Masters of Public Health, Public Administration or related degree or equivalent experience required
2. Minimum of three years experience in health care, public sector or community based organization and five years managerial experience
3. Interest in healthcare: ideal candidate will have an understanding and commitment to underserved populations and locally-based community organizations, and an interest in issues affecting the health care industry

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Demonstrated passion and dedication to communities and improvements in community and public health
2. Excellent organizational skills and ability to manage multiple projects in a fast-paced environment
3. Demonstrated experience and skills in the design, implementation, and management of programs
4. Excellent written and verbal communication skills; ability to assimilate information and communicate with various constituents
5. Good financial and budget management skills
6. Strong management skills; ability to delegate and evaluate program and staff performance
7. Flexibility and ability to identify, analyze, and solve problems independently
8. Ability to bridge the hospital and community setting
9. Strong working knowledge of Word, PowerPoint and Excel software

WORKING CONDITIONS:
Collaborative office with staff devoted to a diverse array of community health related programs

SUPERVISORY RESPONSIBILITY:

Supervision of administrative coordinator, students, interns and consultants

FISCAL RESPONSIBILITY:
1. Coordinates and oversees financial management for the CCHHE. Tracks expenditures for cost center and other CCHHE accounts
2. Develops annual operating and program budgets
3. Prepares expense reports for the Executive Director as requested
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
The Patient Safety Consultant will work to implement and support the Centerand#x2019;s hospital-wide patient safety initiatives. The Patient Safety Consultant will be responsible for assisting the Patient Safety Manager in driving patient safety initiatives in a variety of hospital settings. Extensive, daily interaction with other Managers and staff in the Center for Clinical Excellence is a key component of this role. The Patient Safety Consultant must also be able to independently coordinate projects and improvement activities across multiple academic and operational departments.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Independently assists with implementation of Joint Commission National Patient Safety Goal components (NPSG) in the inpatient and ambulatory settings including facilitation of associated work groups.
2. Collects and interprets data related to the Joint Commission Safety Goals and other institutional safety goals
3. Represents CCE Quality and Patient Safety Team in Compliance Readiness activities by analyzing and presenting data at various forums.
4. Assures thorough trending and analysis of errors and near misses, identification of opportunities to improve patient safety (e.g., conducts Executive Safety WalkRounds), and distribution of action items to appropriate committees with follow-up to ensure actions are taken.
5. Independently facilitates ad hoc committees/task forces that are charged with addressing patient safety issues.
6. Provides staff education to nurses, physicians and committees regarding patient safety, non-punitive reporting, and error prevention.
7. Keeps current with emerging initiatives. Identifies best practice recommendations for quality and patient safety and assists the Patient Safety Manager in introducing them into BWH practices.
8. Works with Manager and clinical leaders to prepare regular presentations to the Care Improvement Council, Quality Assurance/Risk Management Committee, Primary Care Council, and other BWH/BWPO leadership and clinical groups, as needed.
9. Participates in Root Cause Analyses and/or Failure Modes Effects Analyses performed by the Patient Safety Team in collaboration with the office of Corporate Compliance/Risk Management, as needed.
10. All other duties as assigned.
Requirements: QUALIFICATIONS
and#x2022; Bachelors Degree in Nursing, Pharmacy, or similar/related clinical field strongly preferred or experience in patient safety/process improvement
and#x2022; Masters Degree, or 2 years relevant work experience, preferred
and#x2022; Experience in quality measurement and/or improvement, patient safety, or health science research preferred
and#x2022; Experience working in a large and complex health care organization preferred
and#x2022; Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access)

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
and#x2022; Superior organizational skills and the ability to manage multiple projects
and#x2022; Initiative and ability to work independently (self direction) while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness
and#x2022; Ability to independently facilitate teams
and#x2022; Excellent written communication skills, including emails, meeting minutes, articles, and presentations
and#x2022; Excellent oral communication skills, including comfort in presenting in small or large forums
and#x2022; Creativity and enthusiasm for developing and implementing new programs
and#x2022; Demonstrated effectiveness as both a team member and team facilitator; high degree of social facility in obtaining cooperation and support for a broad range of people
and#x2022; High degree of professionalism, discretion, respect and confidentiality
and#x2022; Strong data management and analysis skills
and#x2022; Ability to complete work under pressure and to meet strict deadlines
and#x2022; Comfortable interacting with a vast array of administrative and clinical staff, ranging from the Chief Medical Officer and department Chairs, to frontline care providers

WORKING CONDITIONS
and#x2022; Office setting
and#x2022; Frequent, daily use of computer, telephone, fax machine
and#x2022; Occasional early or late meetings to accommodate cliniciansand#x2019; schedules
and#x2022; Highly confidential data and medical records materials require extreme discretion
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Functions independently as project coordinator, to plan and implement all phases of a large (7,000 subject) multi-site (700 sites) clinical trial conducted within a clinical research division. Fully responsible for start-up planning, including selection of sites across US and Canada, finalization of protocol and forms, arrangement for study drug packaging including stability testing and obtaining an IND from FDA, development of staffing plan/hiring/space needs, selection of a central lab and IRB, participation in planning for the data processing system to be used, and finalization of the study Manual of Operations and monitoring procedures for sites. Includes coordinating venues and running investigator training meetings as well as development and adherence to timelines for execution of this 6+ year study.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Responsible for all aspects of project direction.
2. Travels to various meetings as representative of the PI and the hospital to comment on, develop and refine design of investigational protocol. Presents at Investigators' meetings.
3. Develops study data forms and works with programmers and statisticians to ensure completeness of data to be collected.
4. Directs supplier of study drug/placebo regarding stability testing, prepares IND application to FDA, develops timeline for manufacture and distribution of drug supply to subjects.
5. Arranges medical coverage for immediate review of monthly safety labs and for contact of subjects and/or their physician investigators with alert values and study drug dose adjustments.
6. Designs and writes recruitment materials, publicity and newsletters to meet patient enrollment goals in compliance with IRB regulations.
7. Develops and implements operational procedures to logically and effectively sequence and structure the protocol-required study procedures as part of responsibility for all aspects of study direction and administration.
8. Prepares all documentation for securing IRB approval and then ensuring on-going IRB approval for the study.
9. Liaison to sites, NIH, internal and external laboratories, on-site research collaborators, and relevant hospital departments to coordinate specific trial activities.
10. Ensures ongoing data integrity by being responsible for quality control of data collected through implementation of site monitoring procedures to include review of source documentation. Develops and amends standard operating procedures as needed.
11. Responsible for preparation of reports and resource for clinical research monitoring by NIH, regulatory monitoring by intra-hospital and Central IRB, or governmental auditors (FDA).
12. Consults with NIH, and other divisional research entities to design methods to ensure compliance with protocol procedures and regulatory requirements to protect subject safety and privacy.
13. Oversees hiring, firing, evaluation, discipline, training and orientation of staff; has overall responsibility for supervision.
14. Prepares reports for PI, Partners and NIH as needed.
15. Works with PI to perform other administrative duties, as required.
Requirements: QUALIFICATIONS
and#x2022; Master's degree
and#x2022; Minimum of 7 years progressively more responsible experience in clinical research. Knowledge of federal regulatory requirements for good clinical practice of trials. Prior experience with all aspects of NIH-sponsored multi-site clinical trials. Prior experience with design and management of clinical trials required. Experience as speaker and excellent writing and editing skills.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
and#x2022; Must be able to make independent and effective decisions in appropriate situations
and#x2022; Excellent judgment and ability to understand, interpret and implement information and protocol requirements
and#x2022; Excellent organizational skills to formulate long term complex procedure requirements in compliance with vigorous timetables.
and#x2022; Knowledge of federal regulator and local regulatory methodologies with respect to the conduct and fulfillment of clinical trial documentation
and#x2022; Strong interpersonal and leadership skills and the ability to smoothly integrate the demands of sponsor, hospital and other groups necessary to perform all aspects of a clinical trial

WORKING CONDITIONS
and#x2022; Research office

SUPERVISORY RESPONSIBILITY
and#x2022; Responsible for directing the activities of staff assigned to project
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary/Overview Statement
The Director of Operations and Strategic Planning (DOS) is responsible for the overall operations and strategic planning of the STRATUS Center for Medical Simulation at the Brigham and Womenand#x2019;s Hospital. As part of the Executive Team of STRATUS, the DOS reports to the Medical Director of STRATUS, and oversees a team of highly trained simulation technicians. The DOS will be responsible for the Centerand#x2019;s strategic and operational planning and execution. Currently, the Neil and Elise Wallace STRATUS Center for Medical Simulation at Brigham and Women's Hospital is one of the most comprehensive and technologically advanced medical education centers in the world. We are dedicated to advancing medical education, enhancing patient safety and improving healthcare outcomes.

Principal Duties and Responsibilities:
General

and#x2022; In collaboration with the Medical Director, determine the overall vision, mission, direction, goals and objectives of the Center. Direct the strategic planning process, establish and achieve long range goals, and ensure the implementation of strategic business plans that are aligned with the Centerand#x2019;s and Hospitaland#x2019;s vision, strategic plan and goals.

and#x2022; Identify, evaluate and recommend new business ventures, affiliations, and partnerships consistent with the strategic business plans and the growth and market objectives of the Center.

and#x2022; Ensure the success of the partnership between the Center, the hospital key stakeholders, and external customers through the development of collaborative relationships.

and#x2022; Working with the Medical Director for STRATUS, and the Administrative Director of the Department of Emergency Medicine, develop and implement center policies and procedures, consonant with the Centerand#x2019;s and Hospitaland#x2019;s policies.

and#x2022; With the Finance Manager to assess the financial needs of the Center. The DOS is responsible for the annual budget and the financial health of the Center.

and#x2022; Develop effective methods of communicating with physicians, trainees, and staff on a regular basis.

and#x2022; Provide leadership to the STRATUS team and ensure compliance with all hospital policies and all applicable regulatory agencies.

and#x2022; Continuously assess and improve the efficiency of systems and processes.

and#x2022; Travel as required for the position including internationally.


Strategic Planning

and#x2022; Maintain an in-depth knowledge of the changing simulation technologies, and assess the marketand#x2019;s need for simulation programs and how they affect front line clinicians. Monitor and evaluate the adequacy of the Centerand#x2019;s existing services and ensure the development of programs and services to respond to the market. Develop, support and manage programmatic initiatives.

and#x2022; Work with STRATUS leadership and key stakeholders to develop and implement a strategic plan which will include:

and#x2022; Providing high quality clinical education, research, and assessment for all BWH-affiliated faculty and staff.

and#x2022; Successfully marketing STRATUS services to local, regional, national, and international healthcare institutions, industry partners and other potential users of STRATUS.

and#x2022; Ensure that new relationships are developed and implemented meeting the needs and expectations of the client

and#x2022; In consultation with the Medical Director, review the ongoing management of the Centerand#x2019;s courses and services, discuss and resolve any problems that arise and direct the planning of improvements of existing programs and the introduction of new programs or courses to the Center.

and#x2022; Work with STRATUS educational leadership to ensure that curricula are of the highest quality.


and#x2022; Represent STRATUS in business development activities, including proposal writing and presentations to potential clients.

and#x2022; Assure compliance with BWH, JCAHO, OSHA, DPH and state and federal regulations.


Operations

and#x2022; Supervises a team of simulation technicians to ensure smooth operations of the center through effective management of the following processes: staffing, scheduling, equipment maintenance, inventory, archiving, amongst others. Ensure that at all times there is necessary on-site and/or consultant-provided technical proficiency with all aspects of the operation, maintenance, support, trouble-shooting, and repair of all of the STRATUS Center and associated equipment. Oversee tracking of Center usage. Review qualifications of trainee candidates, and simulation technicians. Manage and monitor all compensation matters to ensure equity.

and#x2022; Responsible for handling numerous personnel matters, including reviewing and providing analysis for all Centerand#x2019;s hiring, firing, compensation and evaluation decisions. Implement all institutional policies related to all phases of personnel activity, including recruitment, interviewing, compensation, benefits, orientation, performance evaluations, promotions, transfers, terminations. Transmit and interprets institutional policies to supervisors and employees. Ensure appropriate training of employees. May be asked to write job descriptions, enter into discussions with Human Resources to determine grades for new positions, annual rates of pay for new hires, increases for employees who are promoted, and equity increases. Assess employee workload and recommend changes as needed. Monitor hiring trends to ensure market competitiveness. Arbitrate disputes. Represent the Center in employee-relations matters.

and#x2022; Oversee preparation of all personnel forms for the Center, including requisitions for new employees, change of status forms and termination reports. Notify supervisors of probationary and quarterly evaluation deadlines and ensure that the appropriate paperwork is completed.

and#x2022; Work with the Finance Manager in preparation of the annual budget and develop pricing models for courses and initiatives. Work with Finance Manager for external billing of courses and consulting arrangements. Routinely monitor the budget and affect changes when needed.

and#x2022; Conduct space needs planning for the Center. Oversee the design of space renovations for the Center, identify and resolve facility problems that arise.

and#x2022; Identify opportunities to promote the Centerand#x2019;s mission and activities. Oversee the development of brochures, newsletters and annual reports.

and#x2022; Work with Partners Office of Interactions with Industry for overseeing product grant approval process

and#x2022; Assist in fundraising for research, education and clinical activities. Monitor donations and acknowledgements.

and#x2022; Serve as the Centerand#x2019;s resource for all administrative issues concerning human resources policy issues; hospital policy and procedures; new federal, state or local, current or proposed regulations that might affect the Department.

and#x2022; Perform other duties, as assigned or requested.
Requirements: Minimum Skill and Knowledge requirements:

and#x2022; Graduate degree in business administration and/or minimum of 5 years of business or simulation experience. Supervisory experience required.

and#x2022; Advance clinical degree or license preferred.

and#x2022; Outstanding interpersonal skills, ability to handle sensitive human resources issues, and supervise and motivate a large and diverse staff in handling these matters.

and#x2022; Outstanding organizational skills to manage many competing timetables and responsibilities. Ability to delegate, effectively supervises, and plan for the timely and successful completion of short- and long-term objectives.

and#x2022; Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency. Demonstrated presentation skills.

and#x2022; Ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Center.

and#x2022; High degree of analytic ability to manage the financial and human resources aspects of the position.

and#x2022; Creativity and innovation with respect to development of new initiatives, identification and evaluation of new business opportunities, strategic planning, and program development

and#x2022; Excellent negotiation skills in complex and often sensitive multi-institutional negotiations for agreements and contracts for research, training, and clinical practice.

and#x2022; Prior experience in direct patient care preferred.

and#x2022; Two to three years of advanced human simulation training experience preferred.


WORKING CONDITIONS
Due to the size and complexity of the Center, the pace of work is sometimes hectic and always challenging. Workload will necessitate working evenings or portions of weekends.


SUPERVISORY RESPONSIBILITY
Direct supervision of the simulation technicians.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
General Summary:
The Practice Manager will be responsible for managing the day-to-day administrative clinical support operations for the Department of Radiation Oncologyand#x2019;s main campus, which is comprised of two hospital departments, Brigham and Womenand#x2019;s Hospital (BWH) and Dana-Farber Cancer Institute (DFCI). Working under the direction of the Sr. Operations Director, the position is responsible for implementing and maintaining policies and procedures related to the practice operations of providing radiation therapy services to over 200 patients per day under the direction of 25 Radiation Oncologists, including but not limited to: customer service and administrative protocols and standards. The Practice Manager will directly oversee the Ambulatory Practice Support Staff which includes: Operation Coordinators, Schedulers, and Front Desk staff. The Practice Manager exhibits sound judgment and administrative skills for effecting positive change, and delegateand#x2019;s responsibility to appropriate coordinators and staff.

Overview of responsibilities:
andiquest; Serving in an administrative leadership role, developing and coaching practice secretaries/ coordinators and staff and instituting administrative policies and procedures.
andiquest; Overseeing recruiting, personnel, staffing and HR efforts.
andiquest; Providing management oversight, developing and implementing initiatives within the clinical operations to improve patient satisfaction and quality of care while maintaining all relevant regulatory and other professional standards.
andiquest; Developing and implementing operating efficiencies and effectiveness, including gathering information on customersand#x2019; perceptions and preferences and implementing new services that will strategically grow the Department in ways that will meet patient needs.
andiquest; Instituting and sustaining a culture of patient focused care and standardized tools for providing care more effectively and efficiently.
andiquest; Attending operations meetings.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. The Practice Manager will be responsible for overseeing all Human Resources Activities for the Ambulatory Practice Support staff within the Department, including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll.
andiquest; Develops standardized administrative policies and procedures to improve operating efficiency and reviews and updates policies as necessary.
andiquest; Ensures the work performance and professional development of practice secretaries, coordinators and administrative staff
andiquest; In conjunction with the practice administrative team, recommends changes and makes approved modifications as necessary to support Clinic operations.
andiquest; Oversees all recruitment efforts of practice administrative staff.
andiquest; Identifies opportunities for alternative staffing, sharing resources, right sizing, and staffing to demand.
andiquest; Complies with all applicable BWPO, BWH and DFCI policies and procedures.
andiquest; Monitors and maintains The Joint Commission/OSHA compliance records for staff (TB testing, annual training, etc.).
andiquest; Provides time and opportunity for staff training and development. Ensures that all training has been completed and staff members are adequately prepared to perform as expected.

2. The Practice Manager provides oversight and directs the daily administrative operations in the Department of Radiation Oncology.
andiquest; Acts as intermediary between physicians and staff, sharing information and facilitating development of communication systems for administration, physicians and staff.
andiquest; Evaluates staffing ratios, competencies and requirements.
andiquest; Develops, documents and maintains appropriate registration, scheduling and administrative policies to assure effective operations.
andiquest; In conjunction with the practice administrative team, analyzes and proposes changes in clinical operations to achieve operating efficiency.
andiquest; Leads the practice administrative team to ensure that practice staffing is appropriate to support the patient care, patient flow, and customer service needs for efficient Clinic operations.
andiquest; Support the billing compliance initiatives of the department

3. The position oversees the personnel management and training of Ambulatory practice administrative staff and non-contract practice administrative staff.
andiquest; Recommends the hiring of new staff and ensures proper orientation and training are provided.
andiquest; Writes and updates job descriptions, makes decisions regarding employee requests, delegates duties and conducts staff meetings.
andiquest; Coordinates and conducts performance appraisals, monitors progress and attainment of mutually agreed upon goals for direct reports.
andiquest; Responds to staffing and contingencies expediently, making necessary adjustments in a timely fashion.
andiquest; Fosters development and mentors departmental employees.
andiquest; Provides guidance and support for all staff.
andiquest; Facilitates a culture of teamwork and collegiality among employees.
andiquest; Provides opportunities for cross-training and career paths.
andiquest; Mentors administrative staff and provides leadership, positive reinforcement and development of new roles within the departments to facilitate staff growth.
andiquest; For issues of professional compliance, collaborates with the appropriate Nursing or Medical Director as necessary.

4. The Practice Manager assists the Sr. Operations Director in preparing or planning for the annual operating budget.

andiquest; Assist with maximizing cost efficiencies when ordering supplies and equipment, as well as maintaining adequate inventory levels that are in line with established budget targets.
andiquest; Implements approved budget and manages Practice within approved financial targets and guidelines, in collaboration with Sr. Operations Director.
andiquest; Prepares various statistical analyses to support clinical operations decisions.
andiquest; Ensures that budgeted staffing levels are appropriate to support the targeted visit/production levels, and that the staffing model reflects the most appropriate skill mix given the operations needs of the Department.
andiquest; Ensures that operating expenses are reasonable given projected production, staffing and other non-financial goals.
andiquest; Based upon the results of the monthly variance analyses or special needs of the Department, assists in the investigation of potential financial problems, performs related financial analyses, and makes recommendations for corrective action.
andiquest; Assists in longer-term planning by identifying areas of opportunity.
5. Lead the implementation of the Patient Gateway and instrumental resource to the Department Paperless initiative.

6. The position oversees the Practice Administrative team with ensuring that telephone access, check-in and check-out processes are managed in effective and efficient manners, incorporating all applicable service standards. This includes monitoring patient wait times and patient flow, and working closely with the Practice Administrative/Coordinator, Medical Assistants and other clinical staff to enhance these processes.
andiquest; Ensures the front desk area is neat, clean, professional in appearance, and clear of all confidential information.
andiquest; Ensures that referrals are collected as appropriate.
andiquest; Ensures that patientand#x2019;s full registration is completed
andiquest; Ensures that follow-up appointments are scheduled that referrals are recorded or obtained at the time of scheduling.
7. Lead, develop, maintain and communicate appropriate reports and data summaries of Press Ganey evaluations for BWH, DFCI and network sites.
8. In conjunction with the Sr. Operations Director and leadership team, the position develops and implements a plan of action to address customer service and Press Ganey evaluations. This includes tracking customer service feedback to facilitate continual improvement, addressing any patient concerns and complaints in a timely basis and using these concerns as opportunities to learn and for improvement.
9. The Practice Manager promotes adherence to regulatory requirements to ensure safety of employees, patients and visitors.
10. Prepares and coordinates for site visits from relevant agencies.
11. Identifies any risk management issues and communicate any concerns to appropriate personnel.
12. Represents Radiation Oncology in hospital training sessions and regularly stated Hospital Ambulatory Safety Committees. These include, but not limited to, monthly meetings, prepare audits, fire drills, administrative code responses, annual safety training, employee health and employee incident reports.
13. Understands all duties and responsibilities of the Ambulatory Practice Support Staff, and can provide coverage if the need arises.
14. Perform other duties and special projects as assigned.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required, and a Master degree is a plus.
2. Minimum of 3-5 years of healthcare experience with 4-5 years of management experience in practice management.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
2. Strong capacity to recruit and develop managers, supervisors, and staff
3. Excellent communication (both oral and written), organizational and presentation skills
4. Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
5. Initiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organization.
6. Ability to manage multiple projects in varying states of development.
7. Must be innovative and react quickly to new opportunities for improvements.
8. Ability to effectively handle challenging situations and to balance and shift multiple priorities.
9. Ability to handle sensitive and confidential patient and employee information.
10. Systems skills including Microsoft Office Suite, scheduling, billing systems and EMR
11. Knowledge of Radiation Oncology IS systems (ARIA, IDX. BICS, LMR, Percipio, and IDX) a plus.


WORKING CONDITIONS:
1. Ability to work and excel in a complex, demanding environment required with time-sensitive deadlines, and the workload could necessitate working evenings.
2. On occasion, early morning or late afternoon meetings may need to be accommodated.


SUPERVISORY RESPONSIBILITY:

andiquest; Administrative Leads (2)
andiquest; Front Desk Staff (4)
andiquest; Schedulers (9)
andiquest; Operation Coordinators (3)

Works closely with:
andiquest; Nurse Manager
andiquest; MD Clinical Director
andiquest; MD Associate Director
andiquest; Chief Physicist
andiquest; Deputy Chief Physicist
andiquest; Chief Therapist
andiquest; Billing Manager
andiquest; Finance Manager
andiquest; Information Technology Manager
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
Reporting to the Operations Manager and working collaboratively with the Medical Director for the Main Neurology Practice and other physician leaders, the Practice Manager will be responsible for managing the daily operations for the Main Neurology Practice. This position is ultimately responsible for ensuring efficient utilization of all components of the Practice. Position requires the ability to work well independently as well as function as a good team player. Position requires the ability to work in a collegial way with physicians. Position requires sensitive handling of confidential information with tact and diplomacy as well as the communication skills and empathy necessary to deliver services effectively to a diverse and chronically ill patient population.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. Management of Administrative Support staff
and#x2022; Hires, trains, evaluates and holds accountable all practice ancillary staff. Specifically, these practice roles are: patient access coordinators, a clinical practice receptionist, practice service representatives, and administrative secretaries. Performs 3-month evaluations, annual performance appraisals and progressive discipline in accordance with Departmental and Hospital guidelines. Bases decisions and actions on a thorough understanding of the issues at hand and proceeds with respect and diplomacy. Seeks consultation from the Operations Manager as indicated.
and#x2022; Models appropriate behavior for staff ensuring the staff understands and delivers the highest quality service standards. This includes but is not limited to: the delivery of excellent customer service to internal and external customers, the accurate and timely completion of all associated practice activities including but not limited to: patient clinic, EMG and EEG scheduling, check-in, check-out, referral and authorization management, medication refill and authorization management.
and#x2022; Ensures new employees are provided with appropriate Hospital, Departmental, and Divisional training. Serves as a trainer and content expert for practice-related information systems software utilized by medical and administrative staff.
and#x2022; Authorizes and monitors all benefit time in accordance with Hospital and Neurology Departmental standards
and#x2022; Time reporting: Ensures non-exempt employeesand#x2019; time is accurately captured and that all Hospital time reporting policies are adhered to
and#x2022; Ambulatory and Hospital Personnel Policy Standards. Coordinates and delegates daily administrative responsibilities required by the Neurologists
and#x2022; Leads staff meetings
and#x2022; Empowers and serves as a mentor, resource and advocate for members of practice support staff.

2. Allocation of staff resources: :
and#x2022; allocates staff through constant monitoring of daily activity to support practice operations and ensure the timely completion of tasks
3. Works collaboratively with the Medical Director, other division physician leaders, and the Operations Manager on designing and implementing systems enhancements.
4. Ambulatory Care Services: Responsible for the on-site daily clinical operations of the Practice. Designs and implements short and long term planning to support existing and integrate new clinical services. Manages the processes to ensure efficient scheduling, registration, check-in, check-out, cash collection, prescription refill and referral and authorization management. Assesses operational deficiencies and designs and implements process improvement efforts to address them. Works closely with the Operations Manager and Patient and Family Relations to resolve patient concerns in a timely fashion. Tracks Quality Improvement Initiatives and assists with the process of monitoring Quality Assurance and Patient Satisfaction. Works closely with Neurology Administration, Physician leaders, Chief EMG and EEG technologists and others to ensure effective integration of patient services. Serves as primary contact to facilitate collaboration among staff and to resolve daily issues. Makes recommendations for space allocations and coordinates transitions. Maintains a close working relationship with Facilities and Information Systems to resolve daily issues. Manages physician preceptor schedule. Proactively designs and implements processes to address patient and employee satisfaction results. Analyzes and produces reports related to volume, workflow, and patient flow, and advises the Operations Manager and Administrative Director. Works closely with the Medical Director and Operations Manager to proactively identify and resolve Practice deficiencies. Develops and implements new policies for the various areas of the practice as necessary.
5. Management of physiciansand#x2019; clinic schedules: Maintains neurologistsand#x2019; clinic schedules, updating as required. Continuously monitors schedules ensuring schedules are being appropriately filled and utilized.
6. Residency Clinic Teaching Program: Working collaboratively with the Chief Residents, responsible for maintaining residentsand#x2019; clinic schedules. This includes managing the preceptor schedule ensuring an appropriate number of preceptors are scheduled to support the number of residents seeing patients. Coordinates residency orientation and on boarding to the practice.
7. Billing: Closely monitors Managed Care referral functions, which includes accurately capturing all requisite referral numbers prior to the date of service. This includes but is not limited to the supervision, training of practice staff and communicating with referring physiciansand#x2019; offices. Ensures all co-pays are collected on the date of service by coordinating, managing and providing training and support on the process of cash collection as it relates to patient co-payments. Coordinates, manages, performs and provides training in the front line process of technical and professional billing. This process involves ensuring that all appointments are confirmed out in the hospitaland#x2019;s billing system on a daily basis. . Ensures accurate patient registrations by triaging patients to the Patient Service Center and/or verifying and collecting updated demographic and insurance information at the time of scheduling and check-in.
8. Financials: Maintains an appropriate inventory of supplies and equipment for the ambulatory care practice. Assists with the process of Budget forecasting for expenses incurred and anticipated. Processes all purchase orders, check request vouchers and supply orders specific to the division.
9. Analyzes patient volume and flow and forecasts clinic needs accordingly.
10. Safety: Ensures full compliance with the Hospital, Departmental, JCAHO and DPH guidelines. Administers annual safety training as well as ongoing education as it relates to safe practices. Serves as Safety Supervisor specific to the Practice to include site surveying, inspections, mock fire drills, and employee incident reporting
11. Communication: Maintains effective working relationships with the Operations Manager, Medical Director, other physician leaders, Administrative Director, physicians, patients and personnel internal and external to the institution. Evaluates the quality of patient care to include access issues as well as promotional and educational materials for patients and referring offices. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. Acts as a role model when disseminating information and actively listens to the perspectives of all involved.

12. Other: Performs other duties as assigned. Qualifications QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s degree in related field
and#x2022; Minimum of 3-5 years of prior supervisory/management experience in a large, complex ambulatory practice or hospital setting
and#x2022; Requires strong communication, facilitation, and interpersonal skills and diplomacy
and#x2022; Requires a high degree of social facility and the ability to convey compassion
and#x2022; Demonstrated ability to simultaneously manage multiple role responsibilities and respond appropriately to multiple internal and external constituents.
and#x2022; Demonstrable project management skills
and#x2022; Ability to take initiative and exercise sound judgment, decision making and problem solving expertise
and#x2022; Demonstrable prior experience with working successfully with physicians and other clinicians


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Strong verbal and written communication skills
and#x2022; Demonstrated ability to simultaneously manage multiple role responsibilities and respond appropriately to multiple internal and external constituents.
and#x2022; Demonstrable project management skills
and#x2022; Ability to take initiative and exercise sound judgment, decision making and problem solving expertise
and#x2022; Demonstrable prior experience with working successfully with physicians and other clinicians
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The department of emergency medicine is responsible for 80,000+ patient visits each year at the Brigham and Womenand#x2019;s Hospital emergency department, the Faulkner Hospital emergency department, and the Brigham and Womenand#x2019;s Urgent Care Center at Patriot Place/Foxborough. In addition, we have established collaborative relationships with multiple community hospitals in the region to improve the continuity, quality and safety of emergency care. The department prides itself on its ingenuity and creativity, launching several successful entrepreneurial initiatives over the past decade, including the STRATUS Center for Medical Simulation and a robust and expanding external consulting enterprise.

The senior project manager is a high-level position responsible for supporting the departmentand#x2019;s clinical operations, financial performance, business development, and strategic planning activities. In this role, the senior project manager will be responsible for leading cross-functional teams through complex projects with multiple stakeholders and tight timeframes. Sample projects include:
andshy;A) Managing engagements with our community hospital partners, and working with them to develop strategies, systems, and structures to improve emergency department performance
andshy;B) Teaming with the clinical director and nurse manager to support a comprehensive LEAN redesign of emergency department care processes
andshy;C) Optimizing staffing patterns at our urgent care center based on an analysis of patient arrival rates
andshy;D) Leading a patient affordability task force to reduce the costs without compromising patient care quality or safety
andshy;E) Acting in the capacity of Director and VPand#x2019;s staff representative on internal and external committees or task forces.

Supervisory responsibility will be dependent on projects assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Provides leadership, planning, analysis, and coordination for the implementation of high profile projects.
2. Assists with business development activities, including drafting proposals for community hospital partnership agreements. Provides external consulting services to our existing community partners on operational and financial activities.
3. Works closely with the administrative director to analyze and interpret financial, budget, operational, research, and training data used for decision-making.
4. Reviews emergency medicine activities across all entities for optimal efficiency (e.g., overhead structure, funding models for faculty administrative positions, physician extenders, etc.).
5. Provides leadership on business planning and ROI valuations across the department, and develops rigorous processes for testing assumptions, estimates of financial and clinical impact, and investment requirements.
6. Participates in senior leadership meetings and presents on current initiatives.
7. Provides internal consulting services on operational and financial matters.
8. Performs other related duties as assigned and/or required.
Requirements: QUALIFICATIONS:
1. Masters degree, preferably in business or public health (with emphasis on health care operations). Significant work experience will be taken into consideration.
2. Exceptional judgment and discretion in interacting with physicians and senior management on sensitive political and confidential issues.
3. A minimum of five years of work experience, with two years in a healthcare environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Initiative and ability to work independently, and resolve problems,
and#x2022; Ability to work well under pressure and prioritize work from several sources,
and#x2022; Demonstrated project management skills and ability to handle several projects and simultaneous deadlines,
and#x2022; Excellent interpersonal skills; ability to interact effectively with physicians, patients and other staff members, and ability to maintain strict confidentiality while communicating with various sources,
and#x2022; Financial aptitude,
and#x2022; Strong analytical skills,
and#x2022; Demonstrated computer skills and ability in Microsoft Word, Excel and other spreadsheet and database applications, and PowerPoint slide making software.

SUPERVISORY RESPONSIBILITY:

and#x2022; Supervises additional personnel as necessary to assist with projects.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting directly to the Sr. Operations Director of the Department of Radiation Oncology of the Brigham and Womenand#x2019;s Physicianand#x2019;s Organization (BWPO), the Project Manager is responsible for leading key departmental initiatives. The Project Manager has comprehensive responsibilities for the Dana Farber/Brigham and Womenand#x2019;s Cancer Center and BWPO department, as well as the Network locations. The Project Manager will provide a broad range of support to outpatient practices including comprehensive project management, operational assessments, data and programmatic support. Projects are primarily designed, but not limited to: (1) improve patient/customer service, (2) reduce cost and enhance revenue performance, (3) improve regulatory compliance and, (4) measure operational performance of individual departments to identify and implement opportunities of enhancements and internal control processes and (4) coordinating a variety of complex and confidential special projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS
1. Creates, and maintains project work plans and revises as appropriate to meet the changing needs and requirements of the various initiatives, including but not limited to, identifying, documenting, and scheduling project deliverables, milestones, and required tasks; and communicates this information to the clinical and administrative team as needed.
2. Ensures project requirements are achieved in a timely fashion and within guidelines.
3. Collects, organizes, and summarizes materials for presentation to various audiences.
4. Identify problems and opportunities for system and/or process improvements
5. Establish multi-disciplinary teams and provide leadership and project management for improvement projects, including, but not limited to, data capture and analysis, benchmarking, team facilitation, current-to-redesign state documentation, qualitative metrics, redesign implementation and evaluation.
6. Conduct ambulatory practice and ancillary services operations assessments. Serve as internal consultant to client practices in researching best practice and recommending improvements, access, work design and staff competencies, information systems, and financial performance, among others.
7. Lead, develop and maintain meaningful monthly revenue reporting and statistical and financial analyzes, including productivity measures/standards.
8. Design, develop, implement, maintain and manage performance improvement initiatives and benchmarking reporting
9. Assists with projects that encompass all activities of the ambulatory and development areas, including, operations, revenue, process improvements, process development, and business planning/market analysis.
10. Attends various committee meetings as needed.
11. Maintain relationships with practice leadership to ensure a thorough understanding of operational issues that affect the ambulatory practices.
12. Support provider and support staff educational initiatives related to revenue capture and regulatory compliance.
13. Identify, evaluate and recommend changes in processes and procedures that will contribute to improved patient care.
14. Work closely with practice leadership to develop a compliance program for each institution.
15. Participate in quality improvement initiatives across all network sites.
16. Pursue initiatives to expand and enhance revenue-reporting capabilities and improve efficiency across the BWPO, BWH, DFCI and Network sites.
17. Lead, develop and maintain appropriate reports and data summaries for BWPO, BWH, DFCI and network sites related to daily activities, or for future planning.
18. Establish and document departmental policies and procedures for financial, reimbursement, and administrative issues.
19. Assists the management team in presentation or meeting preparation.
20. Assist with the coordination and the implementation of building any new network sites.
21. Perform additional special projects as needed.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required. Masters degree in business, public or healthcare management preferred.
2. A minimum of 3-5 years of progressively responsible experience in process improvement or project management experience in healthcare, preferably in physician practice of managed care environment.
3. A broad knowledge of: (a) physician practice management and resource utilization; (b) organizational and management theory and practice; (c) administrative systems, financial and reimbursement issues and regulations; (d) strategic planning and implementation (e) current health delivery systems issues, (f) quality improvement processes, theory and practice.
4. Experience using quality improvement tools, such as process mapping, root cause analysis, and process redesigned preferred.
5. Demonstrate proficiency with project management required, along with exceptional multi-tasking skills.
6. Previous experience in an academic medical center strongly preferred.
7. Proficiency in MS Office, including Project, Word, Excel, PowerPoint, Access applications, and other data management systems required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
2. Exceptional written and verbal communication and organization skills.
3. Ability to manage multiple projects in varying states of development.
4. Excellent analytical skills.
5. Must be innovative and react quickly to new opportunities for improvements.
6. Demonstrate leadership skills across a broad range of constituents and work in a team environment.
7. Needs to be a highly motivated team player.
8. Must be capable of functioning independently and dealing persuasively and effectively with managers throughout the organization.
9. Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
10. Must be capable on interacting effectively with all levels of staff.
11. Ability to effectively handle challenging situations and to balance and shift multiple priorities.
12. Ability to handle sensitive and confidential patient and employee information.

WORKING CONDITIONS:
1. Ability to work and excel in a complex, demanding environment required with time-sensitive deadlines, and the workload could necessitate working evenings.
2. On occasion, early morning or late afternoon meetings may need to be accommodated.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the Executive Administrator for the Department of Anesthesiology, Perioperative and Pain Medicine (and#x201c;APPMand#x201d;). The senior project analyst will support high-profile projects in business development, financial analysis and planning, strategic planning, network development and contracts, and other related areas that improve the overall operations, efficiency and financial condition of the APPM that crosses its clinical, education and research missions.

Upon assignment by the Executive Administrator, the senior project analyst will complete necessary financial and statistical analyses; interact with other APPM, BWPO and BWH leadership for approval and input; organize the presentation of completed materials to various APPM constituencies, and conduct follow-up analysis. The senior project analyst will also complete various ad-hoc financial analyses and other tasks as assigned by the Executive Administrator.

The scope of this role spans all of the APPMand#x2019;s Brigham and Womenand#x2019;s Physician Organization (BWPO), Brigham Anesthesiology Research and Education Fund (BMREF), Brigham and Womenand#x2019;s Hospital (BWH), and Harvard Medical School (HMS) initiatives, accounts, employees, and related issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Continuously interface with the Executive Administrator to provide support in the capture, analysis, interpretation, and utilization of financial, budget, billing, productivity, research, and training data used in decision-making that meets the needs of the APPM leadership team.

and#x2022; Assist with monthly executive dashboardsand#x2014;capturing financial, operational, billing, scheduling, productivity and administrative information on all APPM and APPM-related BWH lines of business and accountsand#x2014;for use by APPM and BWH senior management.

and#x2022; Assist Finance Manager with monthly financial statements capturing the comprehensive financial performance and budgetary implications of the APPMand#x2019;s activities.

and#x2022; Manage a real-time accounting and summary of all APPM chairman commitments to internal (faculty, staff) and external (hospital, other BWH departments) constituencies.

and#x2022; Continually review of APPM activities across all entities for optimal efficiency (e.g., overhead structure, funding models for faculty administrative positions, physician extenders, etc.).

and#x2022; Review approaches to analysis, business planning and ROI valuations across the APPM divisions, and develop rigorous processes for testing assumptions, estimates of financial and clinical impact, and investment requirements.

and#x2022; Provides assistance in APPM senior leadership meetings as needed and present work pertaining to current initiatives.

and#x2022; In collaboration with the BWPO, Hospital, or APPM business partners, provides project assistance, planning, analysis, and coordination for the implementation of high profile projects within the APPM administration.

and#x2022; Provides internal consulting services to the APPM divisions on operational and financial matters.

and#x2022; Assists in the development of new programs and provides support on a variety of initiatives within the APPM.

and#x2022; Researches, collects, and presents information on industry standards and benchmarks that are relevant to an academic medical center in a major US city. Provides documentation to support relevance of the recommended measures and benchmarks.

and#x2022; Perform other related duties as assigned and/or required.

OTHER DUTIES AND RESPONSIBILITIES

and#x2022; Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners.

and#x2022; Follows safe practices required for the position.

and#x2022; Complies with appropriate BWH and Partners policies and procedures.

and#x2022; Fulfills any training required by BWH and/or Partners, as appropriate.

and#x2022; Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Requirements: QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s Degree required, preferably in Business Administration (Accounting or Finance), Health Care Administration, or related field.

and#x2022; Master degree in related finance or healthcare field preferred (e.g., MBA or MHA).

and#x2022; 3-5 years progressive experience in finance, healthcare management, and/or strategic planning required; additional years of experience in healthcare financial management/analysis and business planning preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong financial analysis and modeling skills. Experience with assessing the viability, stability and profitability of a business, program or project through calculations and projections in order to provide direction regarding possible actions or alternatives.

and#x2022; Thorough understanding of and experience with advanced financial and accounting principals.

and#x2022; Excellent interpersonal, communication, and writing skills for formal and informal modes of communication. Must be able to articulate, verbally and in writing, clear concise information that addresses the topic. Anticipates additional questions that may arise in the discussion of a topic and obtains information in advance whenever possible.

and#x2022; A broad and thorough knowledge of organizational theory, systems and analytical approach to problem solving and interrelationships of clinical, teaching and research activities.

and#x2022; Ability to independently assess, determine, and evaluate potentially critical factors for consideration when presented with routine or novel projects.

and#x2022; A high degree of social facility in obtaining cooperation and support from a broad range of people.

and#x2022; Must be able to demonstrate discretion in the exposure to and use of confidential business or patient data/information.

and#x2022; Must possess the ability to make sound decisions, based on instinct, knowledge of the situation, and the general understanding of APPM administrationand#x2019;s common practices in working with and responding to the constituents of the Department of Medicine.

and#x2022; Familiarity and experience with LEAN and Six Sigma principles.

and#x2022; Strong Microsoft Office (w/advanced PP and Excel) required.

and#x2022; Considerable analytical skills required, including profit and loss, reimbursement analysis, business trends and process analysis, and identification of system weaknesses.

and#x2022; Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.

and#x2022; Proven track record of maintaining the highest standards of performance, quality, credibility, and integrity.

and#x2022; Ability to manage multiple, competing priorities within the context of a complex and large organization; ability to operate in a matrixed environment.

and#x2022; Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.

and#x2022; Ability to work independently and accurately; must independently resolve most problems encountered.

WORKING CONDITIONS:
and#x2022; Work in a business office setting

and#x2022; Have the ability to independently adjust his/her assignments, workload, and schedule as necessary to respond to requests by the APPM administration; may need to attend early or late meetings as assigned and/or as appropriate.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Operations Coordinator is responsible for overall coordination for the clinical and administrative aspects of the Gynecologic Program in Radiation Oncology, to include patient referral, scheduling activities, responding to customerand#x2019;s information needs, preparing, organizing, and maintaining treatment records, and responds to patient information needs; and manages systems for billing and data management for the program staff. The Operations Coordinator reports directly to the Operations Manager, and works in conjunction with MDsand#x2019; providing external beam/brachytherapy, physicists, nurses, therapists and other designated program personnel support.

Employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, the employee is expected to:

- Work in an efficient manner
- Practice safe patient care
- Practice multi-disciplinary cross-coverage duties as needed
- Work effectively in a team environment
- Demonstrate a consistently high level of professionalism
- Provide excellent, consistent customer service
- Be flexible
- Be willing to participate in changes to improve the Patient First Foundation environment

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical
1. Answers phone in a courteous timely manner, screens calls for emergencies and makes appointments as needed making sure clientsand#x2019; needs are met. Adhere to organizational and departmental service standards related to telephone access in order to ensure that the patients, referring physicians, and other customers can easily access the practice by telephone.
2. Facilitate answering of incoming calls and messages, and triages calls appropriately to MDs and other key personnel as necessary.
3. Develops and manages systems for the scheduling of multidisciplinary procedures/therapy. Liaison with other departments (i.e. Anesthesia Gyn Oncology, operating room, and Radiology). Notifies Anesthesia at least 48 hours before the schedule day to let them know how many cases that are scheduled. Notifies Radium Room at least 24 hours before the patient is scheduled to be admitted.
4. Develops and manages systems to receive timely patient referrals for all gynecologic patient care including the brachytherapy program
5. Schedules all patient consultation, follow-up and re-consultation appointments and informs patients. Confirms patient appointments via phone and mail; and assists with patient questions. Reinforce patient education given by nursing staff when patients call with questions.
6. Obtains patient information from outside institutions and confirms patientsand#x2019; appointments via email to referring physician. Performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record and films, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
7. Inputs and reviews registration information. Operates computer terminal and must be proficient in multiple practice management systems.
8. Has a good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiologist tests.
9. Assists with maintaining space in an orderly fashion. Assists with maintaining supply levels. Carries out daily start-up and shut-down functions.
10. Completes all follow-up on past dayand#x2019;s patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and /or other communications indicated or necessary.
11. Performs all check-out functions and provides patient with all necessary documentation associated with upcoming appointments.
12. Responsible for Chart preparation for all patients and all appointments including, but not limited to:
i Prepares and retrieves charts, including obtaining appropriate outside hospital information (i.e. films, pathology reports and record etc.)
ii Secure outside films, pathology reports and records for all patients.
iii Obtain all necessary Patient Health Information including but not limited to: lab results, pathology reports, radiographic studies and physicianand#x2019;s notes.
iv Coordinate the sending of outside pathology slides for review at BWH prior to patient consultation
v Gathers PATC records and OR anesthesia records
vi Provide other items as needed
vii Completes the QA chart tracking process within ARIA.
13. Oversees the preparation and tracking of records/films/materials in preparation for appointments
14. Coordinates information flow among treatment team (physics, therapists, tech coordinator, nursing, and MD).
15. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
16. Coordinates, attends and participates in weekly meeting
i Prepares and updates list of patients to be presented at conference
ii Discuss patient scheduling needs with MD
iii Documents treatment decisions, schedule changes and diagnostic tests needed
17. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
18. Will provide coverage for the Operations Coordinator of the Brachytherapy Program, as needed

Administrative
1. Works with hospital and professional financial modalities to monitor and maintain a billing system for gynecology patients
2. Participates in development of gynecologic QA activities.
i Prepares the gyn patient list and gathers the records required for the bi-monthly brachtherapy QI rounds
3. Builds and maintains effective working relationships with secretaries and nurses from other departments, as well as with physics, nursing, MD, and administrative staff from Radiation Oncology department.
4. Responsible for maintaining and updating office supplies
5. The candidate will be responsible for preparing materials for case conferences, tumor board and national meetings as they relate to Gynecologic practice.
6. Perform other duties as assigned
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Previous clinical and/or administrative experience preferred, including prior
scheduling experience.
3. Exemplary attention to detail.
4. Impeccable customer service skills, especially when interacting with patients.
5. 3-5 or more years experience in a fast-paced hospital or ambulatory care setting preferred.
6. Proficiency in MS Office and basic computer applications required.
7. Excellent typing skills. Technical proficiency with the internet, e-mail, and computer-based searches.
8. Knowledge of ARIA, BICS, LMR, Percipio, and IDX systems a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional ability to prioritize multiple tasks and resources to meet department objectives related to overall management of patient care in a very busy atmosphere.
2. Effectively working with physicians to manage their clinic schedules, along with balancing their academic commitments.
3. Able to maintain a positive attitude with patients and staff, along with an appreciation and awareness of patientsand#x2019; experiences.
4. Excellent communication, interpersonal skills and client relationships.
5. Able to work independently and display good judgment.
6. Ability to navigate and develop effective working relationships within a large organization.
7. Able to receive and act upon coaching and feedback.

WORKING CONDITIONS:
1. Fast paced and busy patient care environment with sensitive health issues
2. Frequent interaction with MD's, patients, and other health care providers
3. Responsibilities will change as practice grows
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Operations Coordinator is responsible for overall coordination for the clinical and administrative aspects of the Brachytherapy Program in Radiation Oncology, to include patient referral, scheduling activities, responding to customerand#x2019;s information needs, preparing, organizing, and maintaining treatment records, and responds to patient information needs; and manages systems for billing and data management for the program staff. The Operations Coordinator directly to the Operations Manager, and works in conjunction with MDsand#x2019; providing external beam/brachytherapy, physicists, nurses, therapists and other designated program personnel support.

Employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, the employee is expected to:

- Work in an efficient manner
- Practice safe patient care
- Practice multi-disciplinary cross-coverage duties as needed
- Work effectively in a team environment
- Demonstrate a consistently high level of professionalism
- Provide excellent, consistent customer service
- Be flexible
- Be willing to participate in changes to improve the Patient First Foundation environment

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical
1. Answers phone in a courteous timely manner, screens calls for emergencies and makes appointments as needed making sure clientsand#x2019; needs are met. Adhere to organizational and departmental service standards related to telephone access in order to ensure that the patients, referring physicians, and other customers can easily access the practice by telephone.
2. Facilitate answering of incoming calls and messages, and triages calls appropriately to MDs and other key personnel as necessary.

3. Develops and manages systems for the scheduling of multidisciplinary procedures/therapy. Liaison with other departments (i.e. Anesthesia Cardiology, Surgery). Notifies Anesthesia at least 48 hours before the schedule day to let them know how many cases that are scheduled.
4. Develops and manages systems to receive timely patient referrals for all brachytherapy patient care including the brachytherapy program.
5. Schedules all patient consultation, follow-up and re-consultation appointments and informs patients. Confirms patient appointments via phone and mail; and assists with patient questions. Reinforce patient education given by nursing staff when patients call with questions.
6. Obtains patient information from outside institutions and confirms patientsand#x2019; appointments via email to referring physician. Performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record and films, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
7. Inputs and reviews registration information. Operates computer terminal and must be proficient in multiple practice management systems.
8. Has a good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiologist tests.
9. Assists with maintaining space in an orderly fashion. Assists with maintaining supply levels. Carries out daily start-up and shut-down functions.
10. Completes all follow-up on past dayand#x2019;s patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and /or other communications indicated or necessary.
11. Performs all check-out functions and provides patient with all necessary documentation associated with upcoming appointments.
12. Responsible for Chart preparation for all patients and all appointments including, but not limited to:
i Prepares and retrieves charts, including obtaining appropriate outside hospital information (i.e. films, pathology reports and record etc.)
ii Secure outside films, pathology reports and records for all patients.
iii Obtain all necessary Patient Health Information including but not limited to: lab results, pathology reports, radiographic studies and physicianand#x2019;s notes.
iv Coordinate the sending of outside pathology slides for review at BWH prior to patient consultation
v Gathers PATC records and OR anesthesia records
vi Provide other items as needed
vii Completes the QA chart tracking process within ARIA.
13. Oversees the preparation and tracking of records/films/materials in preparation for appointments
14. Coordinates information flow among treatment team (physics, therapists, tech coordinator, nursing, and MD).
15. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
16. Coordinates, attends and participates in weekly meeting
i Prepares and updates list of patients to be presented at conference
ii Discuss patient scheduling needs with MD
iii Documents treatment decisions, schedule changes and diagnostic tests needed
17. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
18. Will provide coverage for the Gynecology Coordinator, as needed

Administrative
1. Works with hospital and professional financial modalities to monitor and maintain a billing system for Brachytherapy patients
2. Participates in development of Brachytherapy QA activities.
i Prepares the gyn patient list and gathers the records required for the weekly brachtherapy QI rounds
3. Builds and maintains effective working relationships with secretaries and nurses from other departments, as well as with physics, nursing, MD, and administrative staff from Radiation Oncology department.
4. Responsible for maintaining and updating office supplies
5. Perform other duties as assigned
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Previous clinical and/or administrative experience preferred, including prior
scheduling experience.
3. Exemplary attention to detail.
4. Impeccable customer service skills, especially when interacting with patients.
5. 3-5 or more years experience in a fast-paced hospital or ambulatory care setting preferred.
6. Proficiency in MS Office and basic computer applications required.
7. Excellent typing skills. Technical proficiency with the internet, e-mail, and computer-based searches.
8. Knowledge of ARIA, BICS, LMR, Percipio, and IDX systems a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional ability to prioritize multiple tasks and resources to meet department objectives related to overall management of patient care in a very busy atmosphere.
2. Effectively working with physicians to manage their clinic schedules, along with balancing their academic commitments.
3. Able to activity manage highly complex and resource alignments, (i.e. operating rooms, treatment planning environments and quality assurance needs).
4. Able to create logical workflows of complex pathways of patient care.
5. Able to reconcile scheduling conflicts within the inter/intra departments
6. Successfully negotiate scheduling Brach therapy events within the following areas: operation room, cath lab, interventional lab, multi-disciplinary clinic and administrative events with other staff and coordinators.
7. Able to maintain a positive attitude with patients and staff, along with an appreciation and awareness of patientsand#x2019; experiences.
8. Excellent communication, interpersonal skills and client relationships.
9. Able to work independently and display good judgment.
10. Ability to navigate and develop effective working relationships within a large organization.
11. Able to receive and act upon coaching and feedback.

WORKING CONDITIONS:
1. Fast paced and busy patient care environment with sensitive health issues
2. Frequent interaction with MD's, patients, and other health care providers
3. Responsibilities will change as practice grows
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
S/he will provide support for the Cardiac Surgery clinical quality and research database. This includes, but is not limited to, data compilation, documentation and data validation of all eligible patient cases for the purposes of quality data reporting to regulatory and other agencies. S/he will be primarily responsible for insuring data accuracy for reporting to State, regulatory and other agencies.

Analyzes data and recommends quality improvement initiatives for the purpose of performance improvement measures.

DUTIES AND RESPONSIBILITIES:
1. Data Gathering

and#x2022; Participates in the reliable collection of preoperative, operative, and postoperative components for approximately 2,000 heart cases per annum.

and#x2022; Participates in the collection of reliable, valid data for comparative risk-adjusted outcomes of Cardiac Surgery.

and#x2022; Demonstrates appropriate utilization of resources necessary to obtain valid, reliable clinical data.

and#x2022; Demonstrates applicability of methodology and reliability of data definitions and reviews through inter-reliability testing

and#x2022; Identifies areas for streamlining and improving the data collection process. Provides ideas, recommendations and alternative strategies where appropriate.

and#x2022; Elicits support necessary to obtain valid, reliable data for reporting to regulatory agencies.

and#x2022; Maintains up to date knowledge of regulatory changes of definitions and variables for reporting data.

and#x2022; Ensures and maintains confidentiality of data in compliance with HIPAA and PHS Human Research Committee regulations
2. Software Management

and#x2022; Responsible for determining and utilizing software applications available at BWH for data collection and analysis.

and#x2022; Participates in the accurate entry of data into the programand#x2019;s software to ensure the transmission of completed data to regulatory agencies as required (STS, DPH).

and#x2022; Assists in the testing of the functionality's of the web application as an Alpha test site and provides feedback and comments for the purpose of identifying ways of enhance the data entry to improve performance.
1. Works Effectively with Patients, Families, and Staff

and#x2022; Collaborates in a professional manner with all members of the healthcare team to promote the goals and objectives of the Division of Cardiac Surgery. This will require working with a wide variety of individuals, Divisions and Organizations.

and#x2022; Collaborates in a professional manner with colleagues involved in data collection and reporting at local, regional and other cardiac surgery site(s).

and#x2022; Maintains a professional relationship with patients and families via telephone and written communications for 30 day post operative follow-up data collection

and#x2022; Educates lay and professional individuals and groups as to the nature of the project through individual as well as public presentations as needed.
2. Clinical Research Application

and#x2022; Participates in the preparation and presentation of clear, precise and clinically accurate summaries of findings including their significance and implications to various audiences.

and#x2022; Participates in the preparation of appropriate clinical criteria and/or benchmarks for medical review.

and#x2022; Utilizing the analysis of the study data and professional expertise, provide recommendations to improve patient care.

and#x2022; Possesses clinical knowledge of medical care processes and the analytical ability to correlate clinical diagnosis and symptoms with established diagnostic and treatment modalities.

REPORTING RELATIONSHIPS:

Directly reports to Clinical Database Program Manager.
Requirements: QUALIFICATIONS:
1. Bachelors degree in related health care field required, Masterand#x2019;s preferred.
2. Minimum 3-5 years of clinical experience, preferably in surgical critical care and/or cardiothoracic surgery.
3. Working knowledge of cardiac procedures and terminology
4. Computer proficiency required and#x2013; familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint and Microsoft Access).
5. Medical record review and abstraction experience preferred.
6. Database management experience strongly preferred.
7. Meticulous attention to detail and problem solving skills
8. Statistical knowledge highly preferred.
9. Background in quality improvement/assessment or utilization management strongly preferred.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Trauma Data Coordinator will provide support for the trauma registry and the trauma programand#x2019;s follow-up with referring hospitals. This will involve capturing and documenting approximately 50 elements of demographic and clinical information in the trauma database per trauma patient, reporting query results to internal program staff, assisting the Trauma Program Manager with reporting to referring hospitals, and working on enhancing the systems and data capture process.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Identify trauma patient admissions daily, verifies information, collects and enters all appropriate data into the trauma registry database.
2. Serve as an active participant in the divisionand#x2019;s continuous quality improvement program through various efforts including distribution and presentation of data and appropriate follow-up.
3. Maintains data and submits reports for activities related to the BWH Trauma and Burn Center divisions and organizations.
4. Interpret and disseminate research findings for applications to patient care marketing. Promotes and facilitates the development and identification of existing support systems necessary for improving patient care services.
5. Responsible for all administrative work, follow through on marketing plan and initiatives. This will include large mailings, distribution of brochures, distribution of newsletters and flyers, sending correspondence to referral institutions and organizing seminars, talks and lectures both inside and outside of Brigham and Womenand#x2019;s Hospital.
6. Provide ideas, recommendations and alternative strategies where appropriate. Participate in professional development to assure the most advanced skills and knowledge of a hospital and trauma data information systems.
7. Investigate and maintain data on potential referral institutions and organizations and assist in the development of marketing.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Well-developed computer skills.
3. Excellent typing and editing skills.
4. Exposure to clinical environment and medical terminology preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong computer skills crucial; experience with data collection, data analysis, and/or data reporting preferred.

and#x2022; Ideal candidate will be well organized, detail-oriented, and possess the ability to work independently while exercising good judgment.

and#x2022; Must be a team player that enjoys dealing with people both in the office environment and via the telephone.

and#x2022; Must be able to balance multiple priorities and work well under pressure.

and#x2022; Good patient interaction skills and a commitment to customer service are essential.

WORKING CONDITIONS:
and#x2022; Office environment
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Project Manger is responsible for providing project management support to BWH-based Surgical Services and Imaging Departments under the direction of the Director of Surgical Services Operations and Program Development and the Vice President of Surgical Services and Imaging.

Major responsibilities include (1) providing comprehensive project management services; (2) analyzing and organizing qualitative and quantitative clinical, financial and administrative data; (3) coordinating a variety of complex and confidential special projects. (4) Supervisory responsibility based on project assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Under the leadership of the Director of Surgical Services Operations and Program Development, facilitates interdisciplinary initiatives to ensure safe, predictable, efficient and effective delivery of services across the perioperative continuum of care.
2. In collaboration with interdisciplinary perioperative quality leaders, direct development and implementation of process improvement initiatives aimed at improving patient safety and compliance with Joint Commission, CMS, and DPH regulations across the perioperative continuum of care.
3. Provide internal consulting services (analytics, reporting, and project management) for the Perioperative Governance Committee and associated subcommittees. Develop and implement process improvement initiatives that support optimal patient flow, OR capacity management, and block time utilization.
4. In close collaboration with the Center for Clinical Excellence and perioperative leadership, support the development and reporting of key perioperative measures (e.g. volume, profitability, efficiency, quality, utilization, etc) in the Balanced Scorecard and other reports.
5. Develop and implement project workplans that facilitate the success of projects that span key functional areas, including operations, process improvement, program development, revenue capture, expense management, etc. Project management functions include:
a. Creating, executing, and revising workplans as appropriate to meet the changing needs and requirements that are typical in a dynamic healthcare environment.
b. Identifying and scheduling project deliverables, milestones and required tasks.
c. Communicating all action items and updates with key stakeholders.
d. Managing day to day operational aspects of a project and scope.
e. Ensuring project requirements are achieved in a timely fashion and within guidelines.
6. Collect, organize, and summarize materials for presentations by administrative and clinical colleagues.
7. Proactively manage projects and issues that are significant, sensitive, political and confidential in nature.
8. Other duties as assigned.
Requirements: QUALIFICATIONS:
1. MBA, MHA, MPH required preferably in public or health management or the sciences. Significant work experience will be taken into consideration.
2. A minimum of two years of work experience in a healthcare environment.
3. Strong business analysis background would be most desirable.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Superb analytic, reporting and project management skills.
2. A high degree of social facility in obtaining cooperation and support from a broad range of people and ability to work effectively with physician, nursing, administrative, and ancillary staff.
3. Strong communication and organizational skills.
4. Exceptional judgment and discretion in interacting with clinicians and senior management on politically sensitive and confidential issues.
5. Ability to focus detailed, concentrated effort on multiple projects and re-establish priorities as necessary.
6. Ability to prioritize resolution of time sensitive issues.
7. Demonstrated ability to function in a busy office environment within the context of a large medical center and health care delivery system.
8. Initiative and ability to work independently.

WORKING CONDITIONS:
A challenging, fast-paced, highly dynamic office-based working environment. May require extended workdays at times.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Connors Center for Womenand#x2019;s Health and Gender Biology at Brigham and Womenand#x2019;s Hospital (BWH) seeks an experienced policy director to advance the strategic goals of its Womenand#x2019;s Health Policy and Advocacy Program. The mission of the program is to influence policy at all levels and#x2013; institutional, local, and national and#x2013; to promote the highest standard of health and health care for all women. Reporting to the Executive Director of the Connors Center and working closely with the rest of the Connors Center team, the Director will be responsible for planning, program development, management coordination, design and delivery of products and outcomes, and fund development. Building on the hospitaland#x2019;s strengths in clinical care, teaching, and research, the Director will build linkages between academic medicine, public health and policy leaders, and develop collaborations internally and externally to improve womenand#x2019;s health through policy activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Work collaboratively to develop and implement plans for the womenand#x2019;s health policy and advocacy program that address vital current and emerging policy issues and are grounded in the clinical and research work of the BWH. Bring creativity and, where appropriate, an entrepreneurial mindset to this endeavor.
and#x2022; Provide leadership within the hospital and with key external audiences to build awareness of critical womenand#x2019;s health policy issues among health system stakeholders and key policymakers.
and#x2022; Build linkages with womenand#x2019;s health policy stakeholders and resources outside of BWH. Effectively integrate these partnerships into the work of the Connors Center to advance the research, clinical, educational, policy and advocacy goals for womenand#x2019;s health. Serve as liaison with outside organizations on womenand#x2019;s health policy issues.
and#x2022; Maintain up-to-date knowledge of key current and emerging womenand#x2019;s health policy issues. Integrate new information into the Programand#x2019;s activities as appropriate.
and#x2022; Work with others in the BWH, Partners HealthCare, and Harvard medical and public health communities to develop and advance a policy agenda in womenand#x2019;s health. Develop and maintain effective working relationships with key members of these organizations
and#x2022; In cooperation with the BWH Development Office, obtain grant funding from appropriate channels to support the programand#x2019;s strategic goals and activities.
and#x2022; Identify and implement strategic and programmatic opportunities that link Connors Center research, clinical, educational, policy and advocacy functions. Participate in ongoing and ad hoc working groups within the Connors Center and hospital as appropriate to advance the overall mission.
and#x2022; Develop comprehensive issue briefs, draft policy documents, and prepare presentations for multiple audiences and purposes. Support Connors Center leadership and other BWH faculty in policy and advocacy activities including developing briefing materials, drafting publications, and preparing physicians for expert testimony.
and#x2022; Undertake or promote research, as appropriate, to advance knowledge and understanding of unanswered questions that advance the womenand#x2019;s health policy agenda.
and#x2022; Hire, supervise, and be responsible for the development of staff within the Policy and Advocacy Program.
and#x2022; Perform all other duties and special projects as assigned.
Requirements: QUALIFICATIONS:
1. Significant experience working with multiple stakeholders in health care: policy leaders, legislators, advocates, interest groups, physicians, researchers, and the media.
2. Minimum of 6-8 years related work experience preferred.
3. Graduate degree in public policy, health policy, public health, or related field.
4. Demonstrated success in collaborative program development.
5. Strong grasp of the environment and challenges of a leading academic medical center.
6. Demonstrated leadership and management ability, and ability to work effectively as part of a team.
7. Established relationships within the health care, womenand#x2019;s health and health policy communities.
8. Experience identifying and successfully pursuing fundraising opportunities.
9. Outstanding interpersonal and communication skills.
10. Commitment to issues of womenand#x2019;s health essential.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Deep understanding of policy formulation and change in the health care arena, particularly in the fields of health reform and womenand#x2019;s health.
2. Knowledge of Massachusetts health reform and the Affordable Care Act including content, political context, and implementation issues.
3. Experience in strategic planning, program development, and implementation.
4. Demonstrated leadership skills in a team-oriented environment, developing new programs and managing change in complex institutions.
5. Excellent communication (interpersonal, oral, and written) skills with the ability to present complicated information to a broad range of audiences.
6. Demonstrated ability to collaborate with a wide range of constituents.
7. Exceptional judgment and discretion in interacting with physicians, senior management, and external constituents.
8. Initiative and ability to work both independently and collaboratively.
9. Ability to manage multiple complex and concurrent projects.

WORKING CONDITIONS:
Needs to be able to work on multiple tasks simultaneously, both independently and as part of a team.

SUPERVISORY RESPONSIBILITY:
Policy analyst and interns, as resources dictate.

FISCAL RESPONSIBILITY:
Oversees program-specific grants and sundry fund, as available.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary/Overview Statement:
Working under the direction of the Director of Quality Programs and the Coding Manager, the Senior Consultant will work to strengthen clinical coding practices to ensure that all ICD-9 and CPT coding accurately reflects the patientand#x2019;s complexity and clinical course. S/he will be working on projects to comply with an increasing number of external reporting mandates and improvement initiatives that relate to clinical coding documentation. This position requires an individual who has experience in and thrives on developing programs from early concepts through full implementation, and can thereafter skillfully manage the program. This position also requires professional confidence as a largely independent and self-sustaining staff contributor, and as a process and change leader.


Principal Duties and Responsibilities:
1. Develops a process for conducting a second level review of patient records for a specified patient population within 24 business hours of initial ICD-9 coding to evaluate:
(a) Accuracy of principal and secondary diagnosis codes for DRG assignment, risk of mortality, and severity of illness;
(b) Accuracy of secondary diagnosis codes specific to complications;
(c) Correct attribution of POA flag for all complications identified via initial ICD-9 coding;
(d) Accuracy of admit source, discharge destination, and discharge status;
(e) Correct sequencing of secondary ICD-codes.
2. Facilitates prompt change of all patient-level coding modifications identified through the second level review process.
3. Gains a thorough understanding of all existing quality outcomes measurement systems and other data sources (e.g., UHC, BWH Balanced Scorecard, CMS Hospital Compare, Leapfrog Group, Healthgrades); integrates relevant findings (e.g., complication rates) from various internal and external data sources into work.
4. Develops a standardized methodology and tools for assessing the effectiveness of second level review activities.
5. Develops monthly quality performance reports (and presentations as needed) for the Director of Quality Programs and Coding Manager; presents quality performance reports at the bimonthly coding complication meetings.
6. Works with professional coding staff regarding trends specific to ICD-9-CM coding accuracy and sequencing identified through the second level review process.
7. Establishes effective and collaborative working relationships with members of the hospital community, clinical departments, administrative departments, and quality and HIS staff across the Partners Health System.
8. Keeps current with ICD-9-CM coding concepts and guidelines and integrates key concepts into work.
9. All other duties as assigned. Qualifications Qualifications
and#x2022; Bachelors Degree in Nursing, Pharmacy, or similar/related clinical field required
and#x2022; Masters Degree, or 2-5 years relevant work experience, preferred
and#x2022; Knowledge of ICD-9 CM and CPT codes
and#x2022; Experience in quality measurement and/or improvement, patient safety, or health science research preferred
and#x2022; Relevant experience using one or more performance improvement strategies such as IHIand#x2019;s Rapid Cycle Testing, Reliability Theory, GEand#x2019;s Change Acceleration Process in quality improvement and project management work
and#x2022; Experience working in a large and complex health care organization preferred
and#x2022; Knowledge of state and federal regulations specific to external reporting mandates
Skills/Abilities/Competencies
and#x2022; Superior organizational and interpersonal skills with ability to work independently
and#x2022; Excellent communication and follow up accompanied by the ability to analyze and present data in a way to influence and change behavior
and#x2022; Excellent Creativity and enthusiasm for developing and implementing new programs
and#x2022; High degree of professionalism, discretion, and confidentiality
and#x2022; Comfortable interacting with a vast array of administrative and clinical staff, ranging from the Chief Medical Officer and department Chairs, to frontline care providers
and#x2022; Experience with performance improvement methods and data analysis
and#x2022; Strong project management skills with experience in planning, facilitating, and organizing improvement teams
and#x2022; Strong computer skills (Word, Excel, and PowerPoint applications), with ability to utilize spreadsheet and graphic programs to produce bar graphs and charts, are required for this position
and#x2022; Frequent, daily use of computer, telephone, fax machine
and#x2022; Highly confidential data and medical records materials require extreme discretion
and#x2022; Ability to meet strict timelines
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Incumbent will be responsible for review and analysis of coding and compliance activities directly related to reimbursement for professional and technical services. Incumbent will perform audits of clinicians to ensure that documentation supports the service that was performed. Incumbent will be responsible for educating the clinicians on coding and compliance issues and tracking completion of compliance training.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Perform weekly concurrent billing audit of professional and technical charges for the Department of Pathology. Includes follow-up with providers and other department staff as appropriate.
2. As required, responsible for preparing audits for individual providers, sub-specialty service group, post-payment, etc. These audits will include benchmarking against department and/or national averages.
3. Responsible for coordinating audit activities with BWPO and/or BWH billing staff as appropriate.
4. Responsible for follow-up audits, as needed.
5. Responsible for tracking coding issues by test, sub-specialty service group, provider, etc. and providing necessary education to improve coding. May prepare reports and present findings to management.
6. Responsible for training providers and other Department staff on coding and documentation regulations and requirements.
7. Responsible for preparing and distributing billing alerts as necessary.
8. Responsible for reporting and resolving any and all billing issues discovered during audits.
9. Keep informed of third party regulations in billing/reimbursement and maintain files of coding publications.
10. Handle special projects as assigned.
11. Participate in continuing education programs to ensure that coding knowledge remains current.
12. As required perform biannual searches of andiquest;excluded partiesandiquest; lists maintained by Federal agencies. Identify and include in search all contractors employed by the Department and any employees not included in searches performed by Partners Human Resources or BWH Physician Services. Maintain files for all searches.
13. Perform all other duties as assigned.
Requirements: QUALIFICATIONS:
1. BA/BS Degree preferred
2. 5+ years of experience in a healthcare setting including ICD-9 and CPT Coding experience required
3. Knowledge of CMS and other 3rd party payers, billing and documentation requirements required.
4. American Academy of Professional Coders (AAPC) or Certified Coding Specialist (CCS) certification, strongly preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to present findings and discuss issues with providers confidently and effectively
2. Strong attention to detail
3. Ability to interact with all levels of staff
4. Strong interpersonal, analytical, and presentation skills
5. Strong written and oral communication skills
6. Strong organizational skills
7. Excellent problem-solving skills
8. In-depth understanding and knowledge of ICD-9 and CPT coding
9. Ability to work both independently and as part of a team
10. Ability to work under pressure, multi-task, and meet deadlines
11. Familiarity with common office equipment and computer software, including MS Office and Database software

WORKING CONDITIONS:
Professional office environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

The Sr. Fellowship/Credentialing Administrator is responsible for the operational management of Division ACGME-accredited and non-accredited fellowships and for credentialing and appointing of Division faculty and fellows. Working under very general supervision from the Program Director and Administrative Director, provides support to the Division to ensure faculty and fellows are appointed and credentialed in a timely manner, facilitates visas in conjunction with the Partnersand#x2019; International Office (PIO) and ensures compliance with ACGME and Partnersand#x2019; GME policies. The position requires a comprehensive and detailed understanding of ACGME, departmental and hospital policies as well as a high degree of initiative and independent judgment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Fellowship:
1. Working closely with the Program Director and Administrative Director, manages the day-to-day administrative needs of the fellowship program(s). Identifies and evaluates the means for improving workflow and cost effectiveness; makes recommendations to the Training Director for improvements.
2. Together with the Program Director, completes required national and hospital surveys, collating and reporting program or trainee data. Prepares for and assists in the readiness of the program for ACGME site visits, conducted every 5 years or less, as well as other activities associated with program accreditation. Prepares and assists in the readiness of the program for GME Internal reviews of the program, conducted at the midpoint of the accreditation cycle.
3. Provides both administrative supervision and support to fellows. Acts as a liaison between fellows and hospital administration when necessary. Acts as a liaison to other Hospitals, units and departments regarding resident recruitment, orientation, annual program affiliation agreements, contracts, etc. Oversees department-level trainee orientation and task-specific training/certification.
4. Manages and coordinates the annual fellowship recruitment process, identifying interview dates, organizing applicantsand#x2019; files, contacting applicants and faculty members (BWH and MGH) to schedule interviews, developing and distributing orientation packets, and organizing all aspects of the interview day. Creates and maintains survey tool to obtain feedback on applicants.
5. In conjunction with the Program Director, interprets and applies ACGME, ABMS and hospital policies to support compliance. Tracks, reports, and ensures compliance with procedures regarding licensing, moonlighting, CRICO extensions, annual contracts, and initial and re-credentialing of trainees.
6. Manages materials for specialty-specific national, annual trainee exams, and may proctor exams.
7. Creates rotation and clinic schedules for the fellows. Schedules teaching conferences and serves as administrative staff for core curriculum faculty. Schedules and serves as administrative staff for monthly fellowship steering committee meetings.
8. Manages the evaluative processes of trainees, the program, the faculty and rotations. Ensures that necessary data is input into New Innovations in a timely and complete manner by faculty and fellows. Monitor fellowsand#x2019; duty hours via regular review of data reports.
9. In conjunction with Administrative Director, may be responsible for working with outside funders (industry and foundations) and the Office of Interaction with Industry (OII) to obtain support for fellow conferences.
10. Manages Divisionand#x2019;s program for medical student rotations and observerships. Assists faculty member in charge of program with selection process. On-boards rotators and observers. Creates and maintains schedule. Manages grading process for rotators by soliciting feedback from faculty.
11. Creates and/or maintains external program advertising/media through websites, brochures, postcards, publications and other such media. Create/edit annual publications regarding the program. Acts as the Webmaster of the programand#x2019;s web site.
12. Develops implements and oversees the maintenance of filing, record keeping, distribution of materials and other types of office/program systems. Evaluates and standardizes office procedures and effectively troubleshoots and resolves issues.
13. All other duties as requested or required.

Credentialing/Appointments:
1. Processes all new faculty, fellow and sponsored staff applications. The Renal Division on-boards approximately 70 new personnel each year. Works with Department and a variety of Hospital offices to credential, appoint and onboard new faculty and fellows. Also responsible for re-appointments and responding to Division and Department requests for information on current and former faculty and fellows. Ensures that leaving faculty, fellows and sponsored staff are terminated from all systems.
2. Serves as liaison between Division and Partners International Office to process all visas, both new and renewals. Serves as a resource person for faculty and fellows with visa related questions.
3. Creates and maintains Division staff contact directories and e-mail lists. Maintains alumni roster of departed faculty and fellows.
4. All other duties as requested or required. Qualifications QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s Degree required
and#x2022; Minimum of 3 years experience, preferably in a healthcare and/or education setting

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

and#x2022; Excellent written and verbal communication skills
and#x2022; Ability to multi-task and organize information
and#x2022; Ability to handle sensitive information with absolute confidentiality
and#x2022; Customer-service orientation
and#x2022; Ability to make decisions independently or to escalate issues as needed
and#x2022; Proficiency in MS Office applications and ability to learn new systems as needed

WORKING CONDITIONS:
Office environment

SUPERVISORY RESPONSIBILITY:

None

FISCAL RESPONSIBILITY:
None
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Clinical Practice Manager is responsible for directing, planning, controlling and supervising the clinical practice day-to-day operations and standards of Brigham Dermatology Associates (BDA) and the Phototherapy unit located at 221 Longwood Avenue. These two sites generate in excess of 21,000 patient visits and 27,000 procedures per year. The position also provides clinical support and guidance for the ambulatory practices within the Department of Dermatology. This includes multiple sites; Brigham Dermatology Associates and Phototherapy located at 221 Longwood Avenue, 850 Specialties located at 850 Boylston Street and the Mohs Surgery Center located at 1153 Center Street. This position may also act in an advisory role for those practices the department does not manage eg: Womenand#x2019;s Health, Foxboro, Newton Corner etc. This position requires travel and appropriate work time at each of these locations, balancing the needs and priorities of each group. Working under the direction of the Clinical Administrator and Clinical Director, the Clinical Practice Manager is responsible for creating, implementing and maintaining policies and procedures related to all facets of clinical operations, including such things as customer service standards; staffing models; and patient care practices, protocols, and standards. The Clinical Practice Manager provides support in matters regarding the provision of quality patient care and patient flow. This includes ensuring that all relevant regulatory and other professional standards are maintained. The Clinical Practice Manager must be able to accomplish tasks through others, including peers, faculty, and other managers. The Clinical Practice Manager is expected to function with a high degree of independence, under minimal supervision, and has authority for independent decision-making as it relates to the scope of this job. This position is expected to develop and maintain effective working relationships with the management team, faculty and staff to carry out the goals, objectives, and initiatives of the Department of Dermatology and deal with issues that are significant, sensitive, political and confidential in nature. The Clinical Practice Manager must demonstrate excellent customer service skills, leadership with the ability to work within a diverse community and understand and relate the cultural needs to both patients and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Patient Care Organization:

a. Manages all clinical technical functions including the processing and disposition of patients, facilitating patient flow, procedural technique, patient education, results management and triage
b. Applies knowledge of patient care to plan for needs of the patient population in areas of clinical practice.
c. Plans and implements methods of delivery of care consistent with the needs and goals of the Ambulatory practices and Department Administration.
d. Evaluates method of care delivery and makes appropriate changes when needed.
e. Individual must understand and be able to perform any of the functions of the staff he/she supervises. Provide physician support in emergency situation.
2. Quality of Care:

a. Responsible for identification, implementation and evaluation of Quality Improvement initiatives.
b. Continually updates clinical knowledge and skills and ambulatory clinical practice through consultation, formal and informal education, and review of current literature.
c. Directs, evaluates and maintains an environment conducive to the well being and safety of patients and staff.
d. Promotes patient and family health education.
3. Regulatory Compliance:

a. Ensures compliance with regulatory and infection control standards and directly oversees quality improvement activities. Make sure that the Practiceand#x2019;s operations are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements. Where compliance is inadequate, initiate corrective action promptly.
b. Ensure compliance with all regulatory standards, included those promulgated by JCAHO, DPH, OSHA, CLIA, etc. Maintain a thorough understanding of all relevant regulatory matters.
c. Maintains a thorough understanding of all regulatory matters.
d. Promotes compliance with regulatory standards and directly participates in Department and BWH quality improvement activities. Makes sure that the operations of the Practice are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements.
e. Updates require regulatory examinations in designated BWH program as needed for Clinical Administrative Staff. Ensures timely completion of these examinations.
4. Human Resources:

Oversee the Human Resources activities within the Practices including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll. Comply with all applicable BWPO and BWH policies and procedures.

Direct Supervision of 15 FTE
Develops job descriptions, prepares performance plans, conducts annual performance appraisals and establishes an ongoing feedback mechanism for staff.

a. Establishes and communicates clear guidelines regarding both technical and behavioral expectations relevant to their positions. Provides clear direction in order to organize, inspire and motivate staff to foster strong productivity.
b. Functions as a mentor to direct reports and works with them in furthering their own growth and development by establishing clear goals and objectives for skill enhancement.
c. Helps establish clear career plans and works to assist staff in achieving their goals.
d. Instructs new personnel in office practices and standard operations/procedures.
e. Manages staffing patterns, vacations, and coverage
f. Ensure that all other Human Resources paperwork is accurately completed in a timely fashion.
g. Monitor and maintain JCAHO/OSHA compliance records for staff (TB testing, annual training, Hepatitis vaccinations).
h. Determine when and if role changes are necessary, make recommendations to the Clinical Administrator and implement approved changes as appropriate.
i. Hires, fires and disciplines employees in accordance with hospital and departmental policies.
j. Requires a global understanding of the efforts of the department as the staff supports efforts across the department covering clinical support, research support, and teaching support.
k. Develops core orientation for Clinical staff and works with other supervisors in its implementation.
l. Conducts regular recurring staff meetings designed to promote peer interactions, provide education and information, and a forum for professional development.
5. Education:

e. Identifies both practice based and individual staff educational needs.
f. Develop, maintain and coordinates orientation to clinical areas.
g. Maintains awareness of standards and/or change in practice which mandate changes in the delivery of health care.
h. Collaborates with Nursing Staff Education and other departments in providing learning opportunities.
i. Provides opportunities for staff development through delegation of responsibility, in-service programs, clinical teaching and staff projects/assignments.
6. Coordination/Collaboration:

a. Promotes collaborative working relationships between physicians and staff.
b. Establishes and maintains collaborative relationship with other departments and with other managers within the department of dermatology.
c. Facilitates communication between physicians, staff and administration regarding information, interpretation of policy and the practice needs.
d. Participates in development of policies.
e. Holds staff meetings.
f. Facilitates staff attendance at in-services and educational programs
7. Other:

a. Responsible for the ordering and overseeing clinical supply par levels.
b. Responsible for ordering new equipment and maintenance and repair for existing equipment.
c. Preparation and shipment of specimens
Requirements: QUALIFICATIONS:
Minimum Licensed Practical Nursing degree required, Associates or Bachelors in nursing preferred, current nursing licensure required.
3-5 years of experience in nursing with directly related clinical experience in dermatology preferred.
Demonstrated leadership ability.
Must be certified in Basic Life Support or willing to become certified within 3 months.
Membership in professional organizations is strongly recommended.
Previous supervisory experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Must possess analytical abilities necessary to organize, to supervise and evaluate the work of others; to develop and administer policies and procedures.
Must posses intrapersonal skills sufficient to provide effective leadership for assigned staff and to interact with patients, visitors, physicians and a variety of hospital departments.
Must be able to handle stress due to critical issues relating to patients care, organizational climate and personnel issues.

WORKING CONDITIONS:
Works in a variety of ambulatory patient care environments where there is exposure to communicable disease, and hazardous materials.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL OVERVIEW:

Reports dually to Director, Biomedical Engineering, and Program Manager, Professional Development. In collaboration with BME, plans, implements and manages various patient-care based technologies. Identifies problems associated with said technologies and proposes clinically-related technology and engineering management solutions. Liaison between BME and any clinical area. Troubleshoots for designated technology issues. Coordinates and fosters positive relationships with industrial partners in new technologies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. From a clinical, yet technology-minded perspective, studies and measures effectiveness of patient-care technologies. Designs and implements methods for evaluating said technologies. As well, will be asked to lead and develop projects/programs to select and implement acute care technologies.
2. In collaboration with Staff Education, develops educational materials and technical procedures for bedside technologies.
3. Assists in the development of selected performance assurance guidelines set by the BME Department. Determines, clinically, what are important components to test and provides clinically and technologically sound management solutions.
4. Leads selected device failure investigations, which includes report-writing, the preparation of filings for Food and Drug Administration and product re-calls.
5. As a representative of BME, serves on and may lead Hospital committees and task groups as the interface between clinical areas and BME, e.g., Product Notification Group,(Nursing) Performance Improvement and Value Analysis Committees and ICU Committee.
6. Coordinates relationships with industrial partners, i.e., liaison between Hospital and organizations that develop products for BWH-sponsored projects; hosts said contractors, conducts focus-group meetings, etc.
7. Submits proposals and manages budgets associated with assigned projects; assists Director with capital equipment budget in consultation with Nursing.
8. Provides functional guidance to Clinical Engineers, Biomedical Engineering Technicians and other clinical personnel.
Requirements: QUALIFICATIONS
1. Nursing experience - BS in Nursing; MS preferred.
2. Clinical expertise in bedside technologies applications, especially monitoring and infusion devices.
3. Clinical teaching experience.
4. Experience and training in evaluation methods.

SKILLS AND ABILITIES REQUIRED
1. Ability to teach technology to clinical and non clinical staff
2. Effective oral and written communication skills.
3. Computer skills, i.e., word-processing and spreadsheet applications

WORKING CONDITIONS
1. Works in a variety of patient care environments where there is an exposure to communicable disease and hazardous materials
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

Provides engineering services to medical and research areas including selection, acquisition and service of medical devices, project management, technical investigations of clinical incidents, clinical/technical problem-solving, device design and solution of novel system and technical problems. May lead a project team comprised of engineers and technicians. Educates medical and technical staff on medical technologies. Leads quality improvement activities and suggests innovative solutions to technical problems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Note: The term medical equipment may be either or all of electronic, mechanical and computer-based technologies for use in clinical or research applications. Some clinical engineers may have a concentration on technologies that are more network and IT-based.
1. With some guidance, leads a project through all stages of its lifecycle. Works with a multidisciplinary team of internal and external customers and stakeholders to identify the needs, coordinates the purchase, manages the installation, helps organize the inservice training, plans for the handoff to day-to-day operations, and documents the project. May manage a project team of other clinical engineers, BMETs, and/or team leaders.
2. Assists in capital equipment purchases and preparation of budgets. Works with clinical or research departments to design, implement, and analyze studies for new medical equipment evaluations and trials.
3. Evaluates safety and efficacy of medical devices. Investigates cost-effectiveness of alternatives to current technologies. Leads quality improvement activities regarding medical equipment.
4. Suggests and helps implement strategies for management of technology in assigned clinical areas or technologies.
5. Under supervision and guidance, investigates clinical incidents involving medical devices and prepares and files appropriate reports (with department QA and Safety Coordinator), disseminates information regarding possible hazards and implements corrective action.
6. Communicates to manufacturers about problems with medical devices; ensures appropriate response.
7. Manages, participates in, and may teach educational programs for clinical and technical staff. Helps to mentor technical staff.
8. Maintains knowledge of and advises hospital personnel of codes and regulations regarding clinical devices and support facilities.
9. Maintains a proficient level of Clinical Engineering expertise to act as a resource to the department.
10. Serves on internal and/or external hospital committees and working groups.
11. Provides on-call response to administrative, management and/or technical problems.
12. Performs other related duties as required. Qualifications QUALIFICATIONS:
1. BS in Engineering. Clinical Engineering certification desirable.
2. Experience in clinical engineering in a hospital preferred; industry or academic setting or equivalent setting is acceptable.

SKILLS AND ABILITIES REQUIRED:
1. Strong skills in management of engineering projects and/or personnel.
2. Ability to diagnose and solve technical and/or system problems of moderate complexity.
3. Knowledge of electronic, mechanical and/or computer engineering design and applications' principles.
4. High level of computer literacy and the use of word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.
5. Human relations and interpersonal skills of a level as necessary to manage an operational team in a complex environment under general direction; ability to interact and communicate with most hospital clinical personnel.
6. Leadership ability.
7. Strong organizational skills.
8. Skill in technical writing.
9. Skill in technical presentation and teaching.

WORKING CONDITIONS:
May work in clinical or repair facility with exposure to biological contamination, e.g., blood, and hazardous electrical or mechanical energy, e.g., high voltage. Occasional lifting of heavy objects, typically not exceeding 75 pounds/person may be requested.

SUPERVISORY RESPONSIBILITIES:
May manage a project team of clinical engineers and BMETs.

FISCAL RESPONSIBILITIES:
1. May manage portions of operational and/or capital budget with authority for approving overtime and expenditures up to $1,000 within approved budget but without other approval.
2. Prepares capital and/or operational budgets for approval by department leadership.
3. Ensures accurate preparation and documentation of service and purchase requisitions within sphere of responsibility.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

Provides engineering services to medical and research areas including selection, acquisition and service of medical devices, project management, technical investigations of clinical incidents, clinical/technical problem-solving, device design and solution of novel system and technical problems. May lead a project team comprised of engineers and technicians. Educates medical and technical staff on medical technologies. Leads quality improvement activities and suggests innovative solutions to technical problems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Note: The term medical equipment may be either or all of electronic, mechanical and computer-based technologies for use in clinical or research applications. Some clinical engineers may have a concentration on technologies that are more network and IT-based.
1. With some guidance, leads a project through all stages of its lifecycle. Works with a multidisciplinary team of internal and external customers and stakeholders to identify the needs, coordinates the purchase, manages the installation, helps organize the inservice training, plans for the handoff to day-to-day operations, and documents the project. May manage a project team of other clinical engineers, BMETs, and/or team leaders.
2. Assists in capital equipment purchases and preparation of budgets. Works with clinical or research departments to design, implement, and analyze studies for new medical equipment evaluations and trials.
3. Evaluates safety and efficacy of medical devices. Investigates cost-effectiveness of alternatives to current technologies. Leads quality improvement activities regarding medical equipment.
4. Suggests and helps implement strategies for management of technology in assigned clinical areas or technologies.
5. Under supervision and guidance, investigates clinical incidents involving medical devices and prepares and files appropriate reports (with department QA and Safety Coordinator), disseminates information regarding possible hazards and implements corrective action.
6. Communicates to manufacturers about problems with medical devices; ensures appropriate response.
7. Manages, participates in, and may teach educational programs for clinical and technical staff. Helps to mentor technical staff.
8. Maintains knowledge of and advises hospital personnel of codes and regulations regarding clinical devices and support facilities.
9. Maintains a proficient level of Clinical Engineering expertise to act as a resource to the department.
10. Serves on internal and/or external hospital committees and working groups.
11. Provides on-call response to administrative, management and/or technical problems.
12. Performs other related duties as required.
Requirements: QUALIFICATIONS:
1. BS in Engineering. Clinical Engineering certification desirable.
2. Experience in clinical engineering in a hospital preferred; industry or academic setting or equivalent setting is acceptable.

SKILLS AND ABILITIES REQUIRED:
1. Strong skills in management of engineering projects and/or personnel.
2. Ability to diagnose and solve technical and/or system problems of moderate complexity.
3. Knowledge of electronic, mechanical and/or computer engineering design and applications' principles.
4. High level of computer literacy and the use of word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.
5. Human relations and interpersonal skills of a level as necessary to manage an operational team in a complex environment under general direction; ability to interact and communicate with most hospital clinical personnel.
6. Leadership ability.
7. Strong organizational skills.
8. Skill in technical writing.
9. Skill in technical presentation and teaching.

WORKING CONDITIONS:
May work in clinical or repair facility with exposure to biological contamination, e.g., blood, and hazardous electrical or mechanical energy, e.g., high voltage. Occasional lifting of heavy objects, typically not exceeding 75 pounds/person may be requested.

SUPERVISORY RESPONSIBILITIES:
May manage a project team of clinical engineers and BMETs.

FISCAL RESPONSIBILITIES:
1. May manage portions of operational and/or capital budget with authority for approving overtime and expenditures up to $1,000 within approved budget but without other approval.
2. Prepares capital and/or operational budgets for approval by department leadership.
3. Ensures accurate preparation and documentation of service and purchase requisitions within sphere of responsibility.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
The Project Analyst's major responsibilities include: Providing comprehensive project management through data collection, monthly reporting and analysis, and operational support by coordinating a variety of complex and confidential special projects. The Project Analyst will work with various hospital departments to maximize revenue by reviewing financial and operational data to assist in improving practice processes; identify issues and trends that negatively affect operational processes and financial interests, and recommending and assisting in solutions.

DUTIES AND RESPONSIBILITIES:
1. Serves as a Project Analyst for ensuring solid analysis and standardized tools for the department
2. Manage, work, analyze and access billing edits via the Revenue Operations Database for assigned cost centers.
3. Analyzes and develops tracking and feedback systems for practices delivery systems, which include patient access, organizational processes and performance standards (e.g. referring physicians follow-up, scheduling of visits and operations, short and long term follow ups, and billing procedures).
4. Provides financial analysis and prepares complex business plans for program development and systems improvement initiatives.
5. Acts in capacity of Directorand#x2019;s staff representative on internal and external committees or task forces.
6. Provides information necessary for monitoring the divisional quality assurance programs, which include compliance with all quality standards and guidelines for clinical and research operations.
7. Collects, organizes, and summarizes materials for presentations by the Director and Management Team.
8. Assists Director for the Department and divisions. Attends meetings representing BWH Finance.
9. Deals with projects and issues that are significant, sensitive, political and confidential in nature.
10. Other duties as assigned.

REPORTING RELATIONSHIPS:
1. Directly reports to the Senior Project Manager, Revenue Operations.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required or equivalent relevant experience.
2. Exceptional judgment and discretion in interacting with physicians and senior management on sensitive political and confidential issues.
3. A minimum of three (3) years of work experience in a healthcare environment
4. Data management and information system experience required.
5. Data management and information systems experience required. Knowledge of medical billing and coding preferable.
6. Proficiency in MSOffice programs, Word, Excel, Access, Outlook and Powerpoint and other database management software.

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
1. Requires ability to work effectively with physician, nursing, secretarial and ancillary staff
2. Strong communications and organizational skills
3. Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary.
4. Ability to effectively respond to time sensitive issues.
5. Demonstrated ability to manage a busy office environment within the context of a large medical center and health care delivery system.
6. A high degree of social facility in obtaining cooperation and support from a broad range of people.
7. Initiative and ability to work independently.

SUPERVISORY RESPONSIBILITY:
Based on project assigned.

WORKING CONDITIONS:
Due to the size and complexity of the division, the pace of work is hectic and challenging, the workload could necessitate working evenings.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Brigham and Womenand#x2019;s Hospital (BWH) is dedicated to serving the needs of the community and is deeply committed to its role in eliminating racial and ethnic disparities in health care in Bostonand#x2019;s neighborhoods and surrounding communities. BWH is committed to providing the highest quality of care for all patients and ensuring that patients, in particular the most vulnerable patient populations, receive the highest quality care.

The Brigham and Womenand#x2019;s Hospital Center for Community Health and Health Equity (CCHHE) is charged with engaging the community, the hospital, and physicians, nurses, and other caregivers, in collaborative, measurable and innovative initiatives to improve community health and eliminate racial and ethnic disparities in health care. The CCHHE Health Equity initiatives promote the Brigham and Womenand#x2019;s Hospital mission to deliver high quality and equitable care while addressing the social determinants of individual and community health.

To this end, the CCHHE conducts clinical, epidemiologic, and community-based participatory research to understand factors that lead to health inequity, and to investigate strategies for promoting health equity along the lines of race, gender, class, and other social categories. The CCHHE Health Equity Research andamp; Intervention platform directs health equity research conducted in the CCHHE.

The role of the Health Equity Research Manager is to manage and support the research projects, processes, and relationships that facilitate the promotion of health equity science within the CCHHE.

Related to research projects, the Research Manager will obtain, develop, secure and maintain clinical, epidemiologic and project-based datasets for the purpose of conducting health equity research. The research manager will develop data collection tools (e.g., surveys, interview guides, clinical chart abstraction tools, evaluation forms); manage data collection; develop, maintain and secure datasets (e.g., ACCESS databases, SAS databases, ArcGIS databases); prepare codebooks; and perform statistical programming and data analyses for scientific and lay dissemination and presentation.

Related to research processes, the Research Manager will provide study management for Health Equity Research andamp; Intervention projects (e.g., manage project budgets, personnel supervision), maintain and ensure compliance with Institutional Review Board (IRB) protocols, prepare reports for funding agencies, and assist with grant writing.

With respect to relationships, the Research Manager will communicate regularly with Health Equity staff, Health Equity Data Analysts, public health officials, clinical faculty and staff, community staff, and others to locate, develop and obtain data, prepare datasets for analysis, identify needs for scientific data, and disseminate results of scientific products to diverse audiences. The Research Manager will develop innovative strategies for communicating with stakeholders and consumers of health equity research products. The Research Manager will act as a consultant for BWH clinical staff, researchers, and community groups in support of health equity research and projects that require research support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Collaborate with scientists, faculty and staff, community groups, and others to perform and disseminate products of health equity research

and#x2022; Create, download, clean, and maintain clinical, epidemiologic and project-specific datasets for analysis, principally in ACCESS and SAS. Use of ArcGIS a plus

and#x2022; Perform statistical analysis of clinical, epidemiologic and project-specific datasets, principally in SAS, SUDAAN a plus.

and#x2022; Communicate with stakeholders and conduct research to identify data needs and resources

and#x2022; Manage collection of clinical, survey, administrative claims and other data

and#x2022; Support collection and tracking of health equity data that support the hospitaland#x2019;s community benefit mission

and#x2022; Assist and supervise research assistant/intern in data entry

and#x2022; Maintain secure web-based site for data storage and communication

and#x2022; Construct and maintain codebooks for databases

and#x2022; Assist in creating and constructing variables

and#x2022; Assist in designing clinical, survey, administrative claims and other data collection procedures

and#x2022; Coordinate with and manage work of data analysts

and#x2022; Prepare reports on progress in data collection, data entry, and summaries of research results

and#x2022; Prepare and update data use agreements

and#x2022; Prepare and manage budgets for research projects

and#x2022; Assist in identifying personnel needs for projects

and#x2022; Prepare and submit IRB protocols

and#x2022; Maintain compliance with IRB protocols

and#x2022; Assist with writing grants, reports, and communicating with funding agencies

and#x2022; Assist with preparing results of analyses for presentation and publication

and#x2022; Other duties as assigned
Requirements: QUALIFICATIONS:
and#x2022; Masters of Public Health, Public Administration or relevant degree required.

and#x2022; Two or more years experience performing quantitative analyses in several settings including community-based participatory research, large epidemiologic survey datasets, medical record based data, or claims datasets.

and#x2022; Strong skills in SAS programming. Excellent skills in EXCEL/ACCESS

and#x2022; Coursework or training in biostatistics or epidemiology

and#x2022; Knowledge of and interest in health disparities research

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Ability to design, understand and apply study protocols at an operational level

and#x2022; Ability to organize workload and prioritize tasks while maintaining attention to detail

and#x2022; Ability to be creative, self directed, demonstrate initiative, as well as work as part of a multidisciplinary team.

and#x2022; Strong skills in statistical software programming SAS

and#x2022; Experience in database development and data management with ACCESS and SAS

and#x2022; Proficient in using PowerPoint, Excel, Microsoft Word

and#x2022; Experience working with public health data

and#x2022; Ability to manage, merge, modify and link various databases.

and#x2022; Ability to enter, access, organize and edit data files.

and#x2022; Experience in presenting data for scientific and community audiences in tabular and graphical form

and#x2022; Desire to develop new skills in data analysis and data presentation

and#x2022; Desire to work with a diverse group of colleagues including clinical staff, research staff, and community groups

and#x2022; Interest in working with the community, and ability to work on large multi-faceted projects with community partners

and#x2022; Excellent communication and written skills

and#x2022; Ability to develop knowledge of varied data resources and data requirements for community-based organizations and projects

and#x2022; Knowledge of qualitative evaluation strategies

SUPERVISOR:

and#x2022; Reports to Director of Health Equity andamp; Intervention

SUPERVISORY RESPONSIBILITY:
and#x2022; Management of research assistants, students, and consultants.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Working independently under the general supervision of the CTC Manager and CCI Outpatient Director, and in accordance with established procedures and policies, assists with the handling and processing of all specimens. This includes compliance with research protocol instructions while maintaining lab services and procedures within standard guidelines. Assists with the timely flow of specimens through the CTC specimen processing area, understanding the importance of the specimens being processed. Performs various duties associated with the maintenance of quality service parameters for the processing area, including but not restricted to, general record and documentation maintenance. Uses waived instrumentation for simple chemistries. Provides processing and phlebotomy support services (must be a certified phlebotomist) b when requested. May develop modifications of existing procedures within a team structure. A competent level of knowledge is necessary to assure the quality of services provided to research investigators.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Maintain patient flow by escorting patients from the waiting area to the research rooms. Assist with the ongoing management of patient flow by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.

and#x2022; Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain vital signs as necessary. As instructed, document the reason for the visit based on information received from the patient. Use recognized and accurate medical terminology and abbreviations in all documentation.

and#x2022; Assist physicians and nurses with selectively designated medical research procedures in accordance with established protocols. Assist physicians and nurses in urgent and emergent medical situations, including obtaining and operating medical equipment in accordance with established procedures.

and#x2022; Assist in the collection, labeling and processing of specimens. As instructed, perform phlebotomy and simple laboratory tests as requested and as outlined in relevant regulations.

and#x2022; Assist physicians and nurses with patient care support activities relating to referrals, laboratory work, diagnostic testing, patient education, etc.

and#x2022; Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas in accordance with established standards. Assist in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules. May provide assistance in maintaining medical supply inventories, including monitoring relevant expiration dates.

and#x2022; In accordance with Practice protocols, ensure that charts, vouchers, ancillary reports, films, and other necessary paperwork are available to be used by the physician and his/her team during the visit for all previously scheduled patient appointments. Obtain and sort laboratory and diagnostic test results in accordance with Practice protocols.

and#x2022; As requested, assist Practice Management team and/or physicians with certain coordination functions/activities that allow for the efficient deployment and utilization of Medical Assistants throughout the Practice. Also, assist with on-the-job training and support for newly hired Medical Assistants as well as with ongoing leadership training.

and#x2022; Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.

and#x2022; Under the direct supervision and instruction of a physician, administer oral medications, except where specifically prohibited by a relevant statute or regulation such as in the case of controlled substances (but not limited to controlled substances).

and#x2022; Understand, respect and demonstrate compliance with established parameters of the Medical Assistant position by performing only those activities delineated in this job description.

Specifically prohibited activities include (but are not limited to):

and#x2022; Administering medication via injection

and#x2022; Preparing, administering and/or managing intravenous and inhaled medication and treatments.

and#x2022; Making independent medical decisions regarding patients either in person or via the telephone. The Medical Assistant may, however, advise patients based on a physician-directed formulary or act as an information conduit between the physician/team and the patient. In such cases, the Medical Assistant should document the communication.

and#x2022; Assessing patient acuity or independently making any other type of patient assessment, including assessing the clinical and/or physical status of patients.

and#x2022; Closing/suturing wounds.

and#x2022; Managing and/or independently prescribing medication refills.

and#x2022; Managing and/or independently providing medication samples, or taking inventory of such samples.

and#x2022; Independently referring patients for other services or to other physicians.

and#x2022; Perform receptionist, clerical and other functions as needed to support the efficient operation of the Practice, unless such duties are specifically prohibited either in #11 above or by any relevant statute or regulation or unless such duties require other certification or training which has not been achieved.

and#x2022; Perform EKGand#x2019;s as requested.

and#x2022; Performs phlebotomy as requested

and#x2022; Answers phones, schedules and confirms appointments and assists with other administrative duties on an as needed basis, in a manner consistent with BWH etiquette.
Requirements: QUALIFICATIONS:
and#x2022; Minimum of a High School diploma, GED or equivalent

and#x2022; Graduate of an approved Medical Assistant certification program (or demonstrated knowledge of competencies required to perform essential functions of position).

and#x2022; One year of successful working experience as a Medical Assistant in a research medical setting.

and#x2022; Must be OSHA, CLIA and HIPAA knowledgeable.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to perform multiple tasks efficiently and accurately.
2. Ability to problem solve and prioritize. Must be able to make fast, educated decisions in emergency situations.
3. Knowledge of medical terminology.
4. Ability to read and interpret documents accurately such as safety rules, patient charts and insurance forms.
5. Ability to calculate figures and amounts such as proportions, percentages and volume.
6. Ability to perform simple arithmetic calculations for proper patient identification, to take and record weight and height measurements, vital signs and blood pressure collection as authorized.
7. Excellent communication and interpersonal skills.
8. Excellent customer service skills in order to deal with high volume of patients.
9. Ability to communicate effectively with a diverse population of patients in person and over the phone.
10. Basic computer and telephone skills.
11. Knowledge of aseptic technique and Universal Precautions.
12. Ability to effectively perform phlebotomy.

WORKING CONDITIONS:
and#x2022; Research clinic setting.

and#x2022; May be exposed to hazardous chemicals or fumes, bodily fluids and disease bearing specimens.

and#x2022; The candidate will be required to handle biological specimens and follow universal precautions for blood and pathogen protection.

and#x2022; He/she will also handle various pieces of electronic equipment.

and#x2022; Some heavy lifting and/or transporting may be necessary from time to time.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position will be responsible for the supervision and oversight of the Central Enrollment Function for the BWPO including the supervision of staff and the overall enrollment processes for the BWPO providers (including but not limited to physicians, APPs, and PAs). This will include designing and implementing workflows, procedures, and systems for managed care enrollment for new and existing physicians. In addition, this position will be responsible for coordination and tracking process for managed care enrollment as the liaison between the payors, BWPO, BWH Provider Services, and other hospital departments. This position will work with the Director to recruit and train additional staff and will be called upon to represent the BWPO at meetings and conferences hosted by outside health care organizations.

Requires an individual with strong organizational skills, ability to work in varied and busy atmosphere and an individual who can independently organize and prioritize the workload to support the goals of the BWPO Central Enrollment. Maturity, discretion and an ability to maintain confidentiality are of utmost importance.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Responsible for the supervision, training and coordination of day-to-day activities of the central enrollment staff. This includes but is not limited to maintaining regularly scheduled meetings with the staff both individually and as a group. Responsible for completing annual employee reviews, maintaining/promoting staff morale, and handling other on-going staffing requirements.
2. Hospital liaison to the plans for the recredentialing process for various managed plans. Includes the receipt of the weekly or monthly recredentialing requests from each plan, ensuring that information is appropriately logged into the tracking system, and disseminating the requests, as necessary to the appropriate department or contact.
3. Responsible for the ensuring timely enrollment of new providers with 3rd party payors.
4. Manages the PECOS (CMS on-line) enrollment process for the BWPO and hospital providers.
5. Represents the BWPO on advisory committees and task forces with outside organizations including but not limited to the Health Plans, HCAS, MHA, and MMS.
6. Direct and/or participate in training sessions and orientations with the health plans for provider enrollment staff throughout the BWPO, hospital and affiliates.
7. Maintain BWPO policies and procedures as they relate to the provider enrollment process.
8. Liaison to the hospital for enrollment issues relating the hospital billing
9. BWPO representative at routine and ad hoc meetings with third party payors.
10. Provider Enrollment representative at various BWPO regularly scheduled and ad hoc meetings.
11. Responsible for ensuring that provider enrollment information is properly logged into the IDX system and the distribution of information to designated department representatives and credentialing administrators.
12. Manages and distributes a variety of routine and ad hoc reports run from IDX, POLR, MSO, Excel and Access databases, or other computer software programs.
13. Must remain current regarding regulatory requirements for NCQA, health plans, and other applicable agencies. Recommend changes in existing BWPO policies or procedures or develop new policies as necessary, to comply with regulatory requirements
14. Adhere to strict guidelines as established to assure payor, NCQA, and URAC compliance. Participate in audits conducted by the agencies and payors to measure the BWPO compliance rate.
15. Acts as liaison to BWPO and hospital departments, outside agencies, physicians, medical practice groups, etc.
16. Performs other duties as required or directed.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required or equivalent experience and extensive background in provider enrollment and credentialing.
2. Requires 3 and#x2013; 5 years experience in a healthcare setting including.
3. Strong understanding of managed care or provider enrollment required.
4. Understanding of hospital credentialing and privileging and/or knowledge of billing processes a plus.
5. 3 -5 years supervisory experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to work well with all levels of personnel.
2. Strong organizational skills required to keep a very large and complex system running efficiently.
3. Proven project management skills/ability to manage large projects and participate as a team member.
4. Strong problem solving skills needed to resolve any problem as they arise.
5. Must have proven ability to maintain sensitive and confidential information.
6. Skilled in basic computer programs, such as Word, Excel, and Access. Experience with Microsoft Office. Strong skills in Access a plus.
7. Promotes and maintains a professional demeanor both personally and for the Hospital.
8. Able to function independently and perform routine department procedures without supervision.

WORKING CONDITIONS:
Pleasant, professional working conditions requiring professional demeanor and appearance. Busy office environment with frequent deadlines. 50-60% computer terminal work.

SUPERVISORY RESPONSIBILITY:
Supervise a minimum of six (6) enrollment specialists. Ability to supervise and train provider enrollment specialists. In addition, must be able to recruit and hire when necessary

FISCAL RESPONSIBILITY:
Responsible for assisting the Executive Director in calculating the estimated costs associated with providing enrollment services to each of the clinical departments. Responsible for compiling an annual productivity report for use in the budget process
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

Responsible for all aspects of project management and administration of large, multi-center, national and international clinical trials. The Project Manager is responsible for the start-up and day-to-day operations of all assigned ongoing clinical trials. This position has complete responsibility for meeting all deadlines and the complicated reporting requirements of the various sponsors, including serious adverse event reporting, and for ensuring all regulatory requirements are met for each ongoing clinical trial.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. In collaboration with the Director, TIMI Principal Investigators, and study sponsors, establishes clinical procedures and recruitment strategies, and oversees the conduct of each clinical trial.
2. Is knowledgeable of all aspects of assigned trials to be able to evaluate questions and problems. Triages items to individuals with resources available to solve problems or answer questions.
3. Directs persons involved in daily tasks performed in the TIMI Study Group to ensure smooth and efficient operations. These persons include cardiology fellows, research assistants/coordinators, research assistants, and administrative assistants in the TIMI Study Group.
4. Independently designs and implements an action plan to identify and initiate clinical centers responsible for patient enrollment.
5. Actively assists Director in recruitment efforts by writing educational materials and articles, designing presentations about the trial and educating physicians as potential referral sources.
6. Assists Director in the design of case report forms to capture necessary information to reach goals of the trials. Assists Director in re-design of case report forms as a result of study design change or amendment.
7. Designs and updates Manuals of Operation for each clinical trial.
8. Identifies, organizes, and ensures accurate completion of required regulatory documents from clinical centers (domestic and international) as necessary to perform the trials.
9. Collaborates with sponsors to identify the requirements necessary for importing and exporting the experimental drugs to foreign countries. Works with sponsors on an ongoing basis to ensure that sufficient drug supplies are available to complete trials.
10. Develops an internal organizational structure to meet the needs of each study. This includes efficient distribution of information on a timely basis to clinical centers and core units.
11. Monitors progress of ongoing trials on a weekly basis. Interprets weekly statistics on patient enrollment, case report form submissions, delinquency reports, and edit reports. Develops action plan to address problem centers.
12. Provides on-site advice to data coordinating center, sponsor, or research personnel at each participating hospital to ensure smooth management of trial.
13. Prepares correspondence to study investigators as requested by Director and/or Study Chairman.
14. Prepares newsletters, which highlight important issues and updates study personnel on study progress.
15. Participates in all conference calls and all study-related meetings. Prepares agenda and minutes. Ensures all supportive documentation is available to persons participating in call.
16. Monitors expenditures of each trial as it progresses. Suggests modifications in expenditures as necessary or as directed by Director and/or Study Chairman.
17. Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and customer-staff interaction guidelines.
18. Performs other tasks and responsibilities are directed by the Director, Administrator, and/or Study Chairman.
Requirements: QUALIFICATIONS:
1. Minimum of Bachelorand#x2019;s degree and experience in a health/research-related field.
2. Minimum of five years progressively responsible experience in managing all aspects of large, multi-center clinical trials.
3. Experience with computers and data management systems.

SKILLS / ABILITIES / COMPETENCIES REQUIRED:
1. Ability to accept a high degree of authority and responsibility for major decision-making as it relates to the conduct of large domestic and international clinical trials.
2. Excellent judgment and ability to interpret information and protocol requirements, and initiate appropriate actions given competing priorities.
3. Outstanding interpersonal and leadership skills to effectively interact with research coordinators, principal investigators, and to represent TIMI Study Group to sponsors and regulatory authorities (domestic and international).
4. Outstanding written and oral communication skills to work with individuals from various fields of expertise and with participants from various backgrounds, and to function effectively as a member of a research team.
5. Outstanding organizational abilities to formulate and complete rigorous timetables.

WORKING CONDITIONS:
Busy office environment with frequent deadlines

SUPERVISORY RESPONSIBILITY:

In conjunction with Director, Administrator, and Study Chairman, supervises research assistants(s)/coordinator(s)

FISCAL RESPONSIBILITY:
In conjunction with Director, the project manager is responsible for oversight of the assigned trial budget
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary:
The Grants Administrator will have at least two years experience in pre- and post- awards. H/She will be responsible in the management of a portfolio of grants and contracts within a group of divisions and centers in the Department of Surgery. These groups shall include divisions assigned by the Administrative Director of Research. Primary responsibilities include working with Principal Investigators to develop and fully manage and coordinate the funding proposal preparation for new, continuing, and competing grant and contract applications; functioning as liaison to federal and non-federal grantor agencies and subcontracting institutions. Maintain timely coordination and communication with involved parties regarding grants management issues. Serve as liaison between internal and external groups to manage programs and funds. Serve as primary resource for Principal Investigators with respect to updates/changes in regulations and policies of grantor agencies.

The candidate will report directly to the Administrative Director of Research for the Department of Surgery and will work closely with the assigned physicians and their staff. The candidate is required to maintain a collaborative working relationship with the division chiefs, investigators, research fellows, research nurses and all other related research personnel within the group and to maintain a constant and open communication with the Administrative Director of Research.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
RESEARCH ADMINISTRATION and#x2013; Engage as part of the research team in problem-solving, process analysis and pre- and post-award activities

Pre-Award

and#x2022; Work with Principal Investigators and their support staff to coordinate all aspects of grants submission; prepares budgets and budget justification; ensures proposal compliance with Hospital and grantor policies and procedures, as well as those of subcontracting institutions.
and#x2022; Apprise investigators of submission dates and changes in the applications, submissions, and funding guidelines of the institution and of various funding agencies.
and#x2022; Develop collaborative working relationships with ancillary services such as, Research Management, Corporate Sponsored Research and Licensing, Purchasing, Partners International Office, etc.
and#x2022; Collect and compile internal documents (Partners coversheet, COI, budget template) from PIs/assistants for new submissions and non-competes.
and#x2022; Set-up new hard copy pre-award pending files and internal pre-awards pending folders in Research database.
and#x2022; Compile JIT documents, IRB, IACUC and other support pages.
and#x2022; Other duties as assigned.

Post-Award

and#x2022; Coordinate with Senior Research Finance Administrator overall operations including, but, not limited to record retention and maintenance.
and#x2022; Set-up newly funded awards.
and#x2022; Verify that funds are available for all equipment, personnel and major purchases. Assure compliance with federal purchase and contract requirements.
and#x2022; Assist Senior Research Finance Administrator with budget and expense analyses, periodic invoicing, journal entries and financial reporting reconciliations.
and#x2022; Update post-award, expense report and subcontracts invoicing spreadsheets.
and#x2022; Other duties as assigned.
Requirements: QUALIFICATIONS:

and#x2022; Bachelors degree in Business or equivalent.
and#x2022; Demonstrated research administration experience with pre and post award emphasis.
and#x2022; General knowledge of NIH and other federal, state and foundation regulations and requirements.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong analytical and organizational skills and the flexibility to handle multiple tasks and deadline pressures
and#x2022; Interest and enthusiasm for change
and#x2022; Ability to resource efficiently
and#x2022; Strong interpersonal/communications skills
and#x2022; Demonstrated proficiency in Microsoft Office, Word, Excel, Access and Internet applications
and#x2022; Demonstrated ability to be organized and flexible in an environment, which requires continuous monitoring of priorities
and#x2022; Highly goal oriented, self-motivated, and able to work independently as well as in coordination with various teams
and#x2022; Willingness to take on new challenges and openness to change

WORKING CONDITIONS:
Normal office conditions
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Practice Manager is responsible for planning, coordinating, directing and controlling the day-to- day operations and standards of Brigham Dermatology Associates (BDA) and the Phototherapy unit located at 221 Longwood Avenue. These two sites generate in excess of 21,000 patient visits and 27,000 procedures per year. Working under the direction of the Clinical Administrator and Clinical Director, the Practice Manager is responsible for creating, implementing and maintaining policies and procedures related to all facets of Practices operations, including such things as customer service standards; staffing models; and patient care practices, protocols, and standards. The Practice Manager provides support in matters regarding the provision of quality patient care and patient flow. This includes ensuring that all relevant regulatory and other professional standards are maintained. The Practice Manager is also responsible for identifying and promoting ways to continually improve the quality and efficiency of the Practicesand#x2019; operations, including gathering information on customersand#x2019; perceptions and preferences. This position oversee the Clinical Administrative Staff at BDA investigating and improving on functions of appointment access management and scheduling, registration, cash collection, charge entry, management of managed care issues, medical records and inventory control. The Practice Manager must be able to accomplish tasks through others, including peers, faculty, and other managers. The Practice Manager is expected to function with a high degree of independence, under minimal supervision, and has authority for independent decision-making as it relates to the scope of this job. This position is expected to develop and maintain effective working relationships with the management team, faculty and staff to carry out the goals, objectives, and initiatives of the Department of Dermatology and deal with issues that are significant, sensitive, political and confidential in nature. The Practice Manager must demonstrate excellent customer service skills, leadership with the ability to work within a diverse community and understand and relate the cultural needs to both patients and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operations

a. Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions. Make recommendations for improvements/enhancements to registration procedures. Conducts audits to ensure proper registration, managed care, and confirmation procedures are taking place.
b. Works with physicians to establish scheduling guidelines. Monitors schedules for appointment access and proper scheduling by staff. Oversees schedule templates for all clinic physicians, including cancellations, changes, etc.
c. Ensures that all pre visit work is completed including that the appointment intake is complete in LMR for surgery and specialty clinics in a timely manner. Works with Administrative Coordinator to train staff in how to complete this.
d. Ensure efficiency and productivity with respect to functions of the Clinical Administrative Staff. Allocates staff through constant monitoring of daily activity; assigns specific individuals to necessary tasks and sets priorities.
e. Manage the oversight and audit of daily charge entry, including: dermatology coding, charge entry verification, and timely charge entry. Provide accurate, complete and timely data by coding and abstracting diagnosis and procedures using current CPT and ICD-9 coding standards. Assists or directs physicians and staff regarding billing compliance, insurance, ICD-9 questions or issues.
f. Manage telephone services including the appointment reminder process, according to the Department of Dermatology and hospital service standards. Tracks incoming calls, answer time, call abandon rates, and distribution of calls between agents.
g. Oversee Medical Records, including the systems and processes relating to digital images and correspondence with referring physicians. Assuring strict confidentiality and compliance to HIPPA regulations.
h. Triage patient complaints for the department, working with the appropriate personnel to resolve the issue.
i. Works with the appropriate personnel for BWH/BWPO to resolve all patient billing problems and inquiries relating to all specialty services rendered.
2. Human Resources:

Oversee the Human Resources activities within the Practices including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll. Comply with all applicable BWPO and BWH policies and procedures.

Direct Supervision of 11 FTE
Develops job descriptions, prepares performance plans, conducts annual performance appraisals and establishes an ongoing feedback mechanism for staff.
a. Establishes and communicates clear guidelines regarding both technical and behavioral expectations relevant to their positions. Provides clear direction in order to organize, inspire and motivate staff to foster strong productivity.
b. Functions as a mentor to direct reports and works with them in furthering their own growth and development by establishing clear goals and objectives for skill enhancement.
c. Helps establish clear career plans and works to assist staff in achieving their goals.
d. Instructs new personnel in office practices and standard operations/procedures.
e. Manages staffing patterns, vacations, and coverage
f. Ensure that all other Human Resources paperwork is accurately completed in a timely fashion.
g. Monitor and maintain JCAHO/OSHA compliance records for staff (TB testing, annual training, Hepatitis vaccinations).
h. Determine when and if role changes are necessary, make recommendations to the Clinical Administrator and implement approved changes as appropriate.
i. Hires, fires and disciplines employees in accordance with hospital and departmental policies.
j. Requires a global understanding of the efforts of the department as the staff supports efforts across the department covering clinical support, research support, and teaching support.
k. Develops core orientation for Clinical staff and works with other supervisors in its implementation.
l. Conducts regular recurring staff meetings designed to promote peer interactions, provide education and information, and a forum for professional development.
3. Regulatory Compliance
a. Ensures compliance with regulatory and infection control standards and directly oversees quality improvement activities. Make sure that the Practiceand#x2019;s operations are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements. Where compliance is inadequate, initiate corrective action promptly.
b. Ensure compliance with all regulatory standards, included those promulgated by JCAHO, DPH, OSHA, CLIA, etc. Maintain a thorough understanding of all relevant regulatory matters.
c. Maintains a thorough understanding of all regulatory matters.
d. Promotes compliance with regulatory standards and directly participates in Department and BWH quality improvement activities. Makes sure that the operations of the Practice are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements.
e. Updates require regulatory examinations in designated BWH program as needed for Clinical Administrative Staff. Ensures timely completion of these examinations.
4. Billing Compliance
a. Works with the Clinical Administrator, Clinical Director to promote billing compliance.
b. Works with the Clinical Administrator to ensure faculty and staff are properly trained and that any potential compliance issues are identified and addressed in a timely manner.
c. Ensures that all staff understands the aspects of the Billing Compliance Program and that there are no policies, procedures or processes that are inconsistent with the Program. Ensures compliance with any relevant operations requirements of managed care contracts.
d. Oversees Practice cash collection and adherence to Departmentand#x2019;s cash collection policy. Ensures that cash collection batches in IDX are closed in time for monthly close.
5. Reports/Tracking
a. Responsible for gathering data and reports on registration, scheduling matters, phone statistics, managed care and appointment confirmations to Practice Manager.
b. Reports include:
andiquest; Total visits by practice
andiquest; Missing referrals
andiquest; Insurance eligibility verification
andiquest; Co-payment collection
andiquest; No-show rates
andiquest; Access management
andiquest; Phone statistics
6. Office Management
a. Oversees maintenance of office and technical equipment and overall cleanliness of the practice
b. Administers system to monitor inventory of patient care related office supplies.
7. Other General Responsibilities
a. Acts as intermediary between physicians and staff.
b. Establish and maintain a good working relationship with physicians to identify clinical and administrative needs and implement change.
c. Coordinates Melanoma Monday, BWH Health Fair, and other community based projects.
d. In conjunction with Clinical Administrator and Medial Director facilitates physician orientation and training for the clinical practice.
e. Ensure that all facilities-related activities are effectively and efficiently coordinated. Understand space needs and identify and attempt to resolve any outstanding issues.
f. Manage the Practiceand#x2019;s information systems needs, in collaboration with the Clinical Administrator and/or Technical Operations Manager
g. Establishes procedures for obtaining supplies and equipment in the practices. Reviews all purchases and charges on a monthly basis. Works closely to ensure that supply needs are anticipated and accommodated within the constraints of the budgets.
h. Participates in operational, leadership and management meetings, as well as special projects as assigned by Clinical Administrator.
i. Participates in Department initiatives and activities.
j. Acts as a back up and provides support in the absence or unavailability of the Clinical Practice Manager for Clinical Support Staff and other Department clinical supervisors.
k. Maintains flexibility regarding workload and the needs of the Department.
l. Perform other duties as assigned by the Clinical Administrator or Clinical Director.
Requirements: QUALIFICATIONS:
and#x2022; Previous supervisory experience required.
and#x2022; Baccalaureate Degree required with a minimum of 3-5 years of closely related experience in an academic health care environment is preferred.
and#x2022; Must have the verbal and analytical skills as well as an understanding of financial systems. Strong interpersonal skills and professionalism required dealing with patients, providers and staff.
and#x2022; Work often requires an extensive knowledge of business and medical terminology and an excellent command of the English language. Excellent organizational skills, communication skill, program planning and fiscal management skill
and#x2022; Work requires an in-dept. understanding of hospital and practice policies, procedures, and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available.
and#x2022; Proficiency in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and use of the Internet required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Excellent interpersonal and management skills, with the ability to interact professionally with staff and physicians at all levels.
and#x2022; Demonstrated ability in project management and project implementation.
and#x2022; Ability to work independently, resolve complex issues, and accept responsibility for major decision-making as it relates to the management and daily operations of the practices.
and#x2022; Time-management, multitasking and the ability to function independently and effectively under the pressure of deadlines and schedules.
and#x2022; Ability to communicate effectively with a broad range of healthcare personnel; wide range of departments, medical staff and individuals at all levels both within and outside the institution including patients and to channel information appropriately.
and#x2022; Possess creativity, self-motivation, and excellent judgment for planning and implementing new policies/procedures.
and#x2022; Must have ability to recognize problems, establish priorities and initiate appropriate responses.
and#x2022; Demonstrated knowledge of human resources philosophies.
and#x2022; Must be sensitive to and supportive of patients, families, and care-providers.
and#x2022; Must demonstrate the ability to work in a diverse community and understand and relate to cultural needs.
and#x2022; Demonstrates a thorough understanding of CPT and ICD-9 coding, and knowledge of medical terminology. Must be willing to and successfully complete a Dermatology coding correspondence course within one year.
and#x2022; Requires detailed knowledge of insurance requirements including Medicare, HMO and fee for service billing. In depth understanding of referral and authorization process for 3rd party payers.
and#x2022; Maintains patient confidentiality according to hospital standards.
and#x2022; Ability to promote a collaborative working environment.
and#x2022; Proficiency with computers including word processing and data entry.
and#x2022; Willingness to cover for other employees as the need arises.

WORKING CONDITIONS:

and#x2022; Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle and blood products.

SUPERVISORY RESPONSIBILITY:

and#x2022; 11 FTE

FISCAL RESPONSIBILITY: Indicate financial and#x201c;scopeand#x201d; information, i.e.: size of budget, volume, revenue, etc.

Responsible for daily oversight of co-payment and cash collection, in adherence with department policies and procedures. This includes daily reconciliation and deposits.

Direct budgetary responsibilities associated with ordering clinical office supplies and meeting food expenses. Must be able to make recommendations for potential cost efficient measures.
and#x2022; Assists Clinical Administrator with financial analysis, forecasting, planning and reporting.
and#x2022; Assists Clinical Administrator in developing and monitoring annual operating budget for practices.
and#x2022; Ensure that budgeted staffing levels are appropriate to support the targeted visit/production levels, and that the staffing model reflects the most appropriate skill mix given the operations and needs of the Practices.
and#x2022; Ensure that operating expenses are reasonable given projected production, staffing and other non-financial goals.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Optimize the efficiency of a complex and fast-paced ambulatory clinic by coordinating the allocation of resources and the activities of its professional staff and support team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical and Administrative Operations:
1. Serve as facilitator of ambulatory operations in the Thoracic Surgery Clinic supporting 13 attending physicians and 10 physician assistants. Coordinate the activities of the clinic support team, which consists of 9 Administrative staff. Work closely with MA, New Patient Coordinator, and Surgical Scheduling teams to resolve clinical, operational, and patient issues effectively.
2. Track staff benefits time schedules and arrange office coverage as necessary. Maintain clinic schedules for faculty MD and physician assistant providers, including arranging for rescheduling of patient appointments as necessary. Oversee allocation of patient appointment slots to maximize efficiency and patient satisfaction.
3. Coordinate staffing, patient flow, patient relations, exam room allocations and turnover, and scheduling of surgery, testing and follow-up appointments for optimal efficiency. Provides technical assistance to staff as necessary.
4. Facilitate problem resolution among patients, faculty, and division support staff as necessary.
5. Serve as clinic liaison and facilitate problem resolution with allied hospital departments, including the operating room, admitting, ambulatory registration, PATC, radiology, emergency room, infection control, environmental services, telecommunications, engineering, DFCI-TOP Clinic, Nutritional Services, International Office, Patient and Family Relations, and Interpreter Services.
6. Coordinate medical and office supply inventory and maintenance for clinic. Submit monthly expenditure reports to the Administrator.
7. Help to coordinate the quality assurance programs for the division and outpatient clinic, which includes compliance with all quality standards and guidelines for clinical and research operations. Assure that the division maintains compliance with JCAHO, CMS, OSHA, and federal and state guidelines. Attend Brigham and Womenand#x2019;s Practice Management and Clinic Compliance Work Group meetings.
8. Responsible to monitor daily phone messages for Q/A to ensure that these messages have been recorded in LMR and paged as required.
9. Other duties as assigned.

Information Systems:
1. Serve as the clinic and#x201c;SuperUserand#x201d; for IDX, PatientKeeper, Percipio, Centricity, and OR ESP systems. Participate in Project/Task force planning meetings for planning, implementation and/or new releases of Percipio, Centricity, IDX, LMR, eScription, BWH OR ESP and IDX Flowcast.
2. Set up new users and disable expired and temporary accounts for BICS, IDX, and LMR, PatientKeeper, Percipio, Centricity, OR ESP, BICS, VPN.
3. Responsible for training of IDX, BICS, and LMR software for new employees as needed.
4. Liaison between telecommunications and Partners Help Desk to problem solve IS/telecommunications-based problems in the clinic.
5. Ensure all IDX appointment status updates are done in a timely fashion to account for all scheduled appointments: Arrived, No Showed, Canceled, Bumped, and Rescheduled. Assure feed from IDX schedule to LMR and Patient Keeper for office visit documentation and billing compliance.
6. Perform daily monitoring of all data entry by front desk staff to ensure all information has been entered into IDX and LMR.

Clinical and Medical Systems:
1. Quality monitoring of office charts and pre-clinic chart preparation of on and off-site locations.
2. Cross-trained to cover front desk position and transcription/editing. Become familiar with other clinic administrative positions.
3. Manage the submission of all record requests, review. Work closely with Hospital Risk Management and HIS for compliance to all Hospital Policy, Regulations and Massachusetts Law regarding the creation, maintenance and fulfillment of all Medical Record requests.

Financial:
1. Prepares payroll in Kronos. Flags issues to the Administrative Director as needed.
2. Perform daily deposits for the division. Assist insurance referral coordinator as needed to insure that all payments are received and processed in a timely fashion. Participate in Medical Record audits as requested by Insurance Companies, PRN.
Requirements: QUALIFICATIONS:
1. 1 Bachelorand#x2019;s degree required, preferably in the health sciences, business, or public health.
2. A minimum of three (3) years of direct office management experience in a healthcare environment is strongly preferred.
3. Application-level software skills required, to include Windows, Microsoft Office Suite. Electronic Medical Record experience and BICS experience is preferred.
4. Medical certification, such as a Medical Assistant, Nursing Technician, or EMT, is a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Excellent interpersonal skills and flexibility
2. A thorough knowledge of:

a) Staffing and secretarial systems
b) Patient access processes (i.e., admitting, pre-operative, registration)
c) Information systems
d) Medical assessment
3. Requires the ability to work effectively with physicians, physician assistants, nursing, secretarial and ancillary staff.
4. Strong communication and organizational skills.
5. Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary
6. Ability to effectively respond to time sensitive issues.
7. Demonstrated ability to coordinate activity in a busy office environment within the context of a large medical center and health care delivery system.
8. A high degree of social facility in obtaining cooperation and support from a broad range of people.
9. Initiative and ability to work both independently and as a member of a functional team.

WORKING CONDITIONS:
Due to the unpredictable nature of clinic operation and preparation, the pace of work can be hectic and challenging, and thus, the workload could necessitate occasional evenings.

SUPERVISORY RESPONSIBILITY:

Supervision of approximately 12 to 15 full time equivalents

DRESS CODE:

As a member of the professional management team, professional dress is required at all times. No jeans, sneakers, or casual clothing will be considered acceptable.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Overview:

This position has oversight of the financial and administrative operations of the Center for Nursing Excellence (CNE). The CNE Business manager is responsible for the administration of the CNE budget and associated administrative responsibilities and the financial and administrative functions of pre-award and post-award grants. S/he is responsible for developing the budget, monitoring payroll, expenses/revenue, creating variance reports and forecasting needs based on existing and new programs. H/she also has full responsibility for managing the CNEand#x2019;s grant management activities and is the primary liason with Brigham and Womenand#x2019;s Hospital Research Administration and Research Administration and Finance departments. This position also manages facilities, conference planning and may hire, develop and evaluate administrative personnel if needed. This position requires an individual who is flexible, is able to work collaboratively with many professionals and can simultaneously manage multiple projects.

Principle Duties and Responsibilities:
1. Oversees departmental financial programming including payroll, capital, operating and research budgets.
2. In collaboration with program Directors, develops databases and generates reports that describe CNE programs cost and selected outcome metrics.
3. Maintains personnel files and develops reports as appropriate, i.e use of sick time, FMLA, license renewal and departmental records.
4. Ensures that all check requests, honoraria, POand#x2019;s, travel expenses, tuition reimbursements and petty cash reimbursement requests are processed in a timely manner.
5. Collaborate with facilities and hired vendors to assess needs for facility (classrooms and offices) and equipment repair and replacement.
6. Negotiate contracts with vendors for conferences and provide project management for Department of Nursing conferences.
7. Interacts with BWH Research Management and BWH Research Finance and/or BWH Development Office. Manages grant (federal, industry, philanthropic, academic etc) finance and grant administration process from pre-award through post-award to grant closing. Management may consist of budget preparation and reporting, compliance, document review, subcontract preparation and legal review.
8. Primary liason with BWH Research Finance for all invoicing, time and effort tracking and other requirements and documentation, as required by the funder.
9. Responsible for fund distribution and managing cost-sharing agreements with individual within the BWH nursing department.
10. Performs various general grant administration functions such as billing, budget preparation and amendments, plan change, and program evaluation.
11. Directs the billings and paperwork, so that the proper documentation is collected to demonstrate compliance to the grantor.
12. Ensures accurate and timely preparation of grant billings and reports.
13. Ensures that funding is guided toward the budgeted area and that compliance directives are followed.
14. Creates and maintains appropriate spreadsheets and documentation to support grant expenses.
15. Provides ongoing monitoring of grant budgets and expenditures to ensure targets are met.
16. Works with appropriate agency departments to gather data for reports and ensure that proper records are maintained.
17. Prepares written and statistical reports for various audiences.
18. Performs other duties as required.
Requirements: Qualifications:
1. Minimum of a BS degree in business/healthcare management, MBA preferred.
2. 3-5 years grant management/financial experience as well as analytic skills required
3. Ability to communicate effectively in writing and verbally
4. Ability to handle confidential and sensitive information
5. Ability to balance multiple projects simultaneously and at times under pressure
6. Proficiency in Word, Excel and Microsoft Project
7. Knowledge of grants (especially within the BWH or Partners system, NIH, HRSA, etc.) preferable
8. Knowledge of basic accounting and budgeting processes. Specific knowledge of FTE and salary budgeting preferred.
9. Profiency in and/or willingness to learn/advance skills in multiple and varied databases including computer-based financial software and research analytic software programs.
10. Ability to prioritize, problem solve and execute for immediate solution and strategize for longer term goals congruent with the CNE and Department of Nursingand#x2019;s Strategic Goals.
11. Excellent interpersonal skills.
12. Ability to manage oneself and others in a highly complex, dynamic work environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT

In conjunction with the SAE/CEC Coordinators, TIMI Study Group physicians, and the TIMI Regulatory/Safety Managers, this individual reviews all SAE submissions and CEC event packets for ongoing clinical trials in the TIMI Study Group. The SAE/CEC Medical Liaison is primarily responsible for medical review of these events/packets to ensure quality, accuracy and completeness of data and source documentation. The SAE/CEC Medical Liaison should also have a working operational knowledge of both SAE and CEC functions of TIMI clinical trials.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Perform the initial and follow up reviews of SAE/CEC submissions from clinical trial sites and evaluate incoming SAE/CEC query responses for medical completeness, consistency and quality prior to submitting these for physician review/adjudication and SAE processing.
2. Demonstrate ability to compile information under strict FDA timeliness.
3. Verify all required documentation for each event has been properly submitted. Initiate communication with SAE/CEC coordinators to obtain all documents (CRF and available source documents) required for physician review of site submissions.
4. Participate in triage process for incoming site documents to ensure timely and effective medical and scientific evaluation of SAE/CEC information.
5. Maintain thorough understanding of TIMI Study Group SOPand#x2019;s, trial-specific SOPand#x2019;s, GCPand#x2019;s, study protocol requirements, and current FDA regulations.
6. Collaborate and communicate with Regulatory/Safety Manager, SAE/CEC Coordinators, and TIMI Study Group physicians regarding SAE/CEC submissions, progress of studies, and problems as they develop.
7. Maintain strong understanding of SAE procedures and CEC adjudication processing. Assist and provide support to the team members in order to facilitate processes.
8. Assist in audit readiness to ensure the highest state of preparedness and assist in the conduct of regulatory inspections.
9. Maintain high standard of knowledge of event regulations, guidelines and standards relating to event surveillance.
10. Serve as a resource for investigational sites, monitors, and study staff within Sponsor departments.
11. Collaborate on internal standard operating procedures (SOPs). Recommend adjustment of SOPs for department function. Comply with applicable trial SOP's and policies.
12. Demonstrate strong knowledge of event regulations, clinical research conduct, laws, regulations, guidelines and standards.
13. Performs other duties as required and projects as assigned.
Requirements: QUALIFICATIONS:
and#x2022; Minimum of Bachelorand#x2019;s degree; Medical or Nursing degree preferred
and#x2022; Understanding of Good Clinical Practice guidelines and FDA regulations is a necessity
and#x2022; Experience working under daily SOPs requirements
and#x2022; Quality Assurance experience is a plus

SKILLS / ABILITIES / COMPETENCIES:

and#x2022; Keen ability to pay meticulous attention to detail
and#x2022; Excellent organizational and documentation skills
and#x2022; Strong knowledge of adverse event reporting within acute coronary syndrome trials
and#x2022; Ability to compile information under strict FDA timelines
and#x2022; Flexibility to handle multiple tasks and while effectively prioritizing
and#x2022; Extensive experience using all programs in Microsoft Office as well as e-CRF systems
and#x2022; Excellent problem solving skills and independent decision-making
and#x2022; Ability to work within a team and independently as needed
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Description

Dynamic marketing department seeks energetic person to join our team. This positionand#x2019;s areas of responsibility are: the day to day implementations of the marketing plans for assigned service lines and responsibility for invoice processing, preparing monthly budget reports with the Director, and other administrative duties. The Marketing Project Coordinator will be accountable for project plans for each area of responsibility, and for the execution of these plans, on time and on budget, with the appropriate members of the marketing and clinical team, under the supervision of the Director of Marketing.

Principal Duties and Responsibilities

and#x2022; Works with service line or program clinical and administrative staff to ensure appropriate assessment of program and institutional needs, and also to ensure synergy between marketing efforts and clinical and other program development and operations.

and#x2022; Under the general supervision of the Director of Marketing develops the marketing plans for assigned service lines and programs, agreed to by the clinical team and other stakeholders, with goals and objectives that will advance the position of the service in the marketplace. These include in-house resources and any needed outsourced resources based on program needs and budget.

and#x2022; Responsibilities include budget tracking, invoice processing, and supporting the Director with budget development. Also includes some basic office organization and monitoring the main phone line.

and#x2022; Ensures that all materials developed as part of any project adhere to the design and graphic standards of BWH, and that they promote a consistent and positive image of BWH.

and#x2022; Develops tracking systems in conjunction with overall department efforts to evaluate the effectiveness of marketing communications and other tactics.

and#x2022; Other duties as assigned to support the programs of the marketing and planning department and the institution.
Requirements: Qualifications

and#x2022; Bachelors Degree in business administration or health care administration
and#x2022; Ability to develop, coordinate and evaluate market plans and programs, demonstrated by a minimum of 2-4 years of progressively responsible experience in a marketing setting. Experience in health care marketing highly preferred.
and#x2022; Experienced in project management.
and#x2022; Experience working with print and electronic media schedules and with online advertising

Skills and Abilities

and#x2022; Interpersonal and management skills to achieve desired goals and communicate effectively with clinical and administrative leaders and staff. Attention to detail and accuracy are essential.

and#x2022; Ability to think strategically and creatively with respect to the marketing process and its application to the service line program.

and#x2022; Excellent verbal and written communication necessary for professional communications, departmental representation and related activities.

and#x2022; Ability to interact effectively in a complex organization and in ambiguous situations. Must be able to establish excellent working relationships with individuals and teams at various levels and from various fields of expertise.

and#x2022; Highly motivated, independent and capable of performing in a high-pressure, fast-paced environment.

and#x2022; Resourceful and able to manage multiple tasks.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the managing editor and the assistant managing editors, the editorial assistant is responsible for performing a variety of administrative tasks needed by the office. The editorial assistant serves as the liaison between the authors, reviewers, and the editors, and is the facilitator of communication between each.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Major Responsibilities include:

o Checking in new and revised submissions
o Sending requests for review, as directed by the editors
o Tracking replies from suggested reviewers and forwards manuscripts and accompanying material to reviewers
o Sending late reminders to reviewers
o Forwarding manuscript reviews to editors for decision
o Preparing and sending decision letters
o Assisting with special sections, including sending invitations letters to potential authors, tracking submissions, following up with late submissions, and preparing submissions as needed
o Answering general phone and email queries
Requirements: QUALIFICATIONS:
Requires knowledge normally acquired by completion of a Bachelorand#x2019;s Degree. Ideal candidate will have strong written and verbal communication skills. In addition, this person must be able to work independently and meet deadlines. Strong computer skills, preferably with experience in database management, are recommended.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Prior work experience in an editorial capacity preferred
and#x2022; Detail-oriented, with exceptionally strong organizational skills
and#x2022; Facile with web-base applications, Word, Excel, and PowerPoint

WORKING CONDITIONS:
The editorial office operates somewhat independently, with most communication taking place electronically. There is very little face to face contact with journal editors, authors, or reviewers. Staff work independently and are responsible for the proper handling and timely turnaround of all manuscript submissions.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Managing Editor of Circulation, and the Editor-in-Chief of the Journal of the American Heart Association, the person in this position will serve as Deputy Managing Editor, Circulation, and Managing Editor, Journal of the American Heart Association. As Deputy Editor, this person will oversee the management of Circulation as needed, and will be responsible for the day-to-day oversight of the Journal of the American Heart Association. This person will oversee all staff working on JAHA and will ensure the rapid and efficient review of submitted material for publication in the journal.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
MAJOR RESPONSIBILITIES:

and#x2022; Assists with the oversight of Circulation, as needed, and in the absence of the Managing Editor
o Oversees special sections as directed by the Managing Editor
o Performs other various duties in support of the managing editor, upon request, and as is required.
and#x2022; Manager of day-to-day operations of the Journal of the American Heart Association editorial office
o Assists in the hiring and training of all editorial staff for both Circulation and the Journal of the American Heart Association
o Oversees all staff working on the Journal of the American Heart Association
o Assists in the evaluation of staff performance on a quarterly basis and recommends areas of improvement as needed
and#x2022; Serves as the primary contact and administrative support for the Editor-in-Chief and Deputy Editor of the Journal of the American Heart Association
o Prepares agenda and material for weekly editor meetings
o Tracks the journaland#x2019;s performance and generates reports for review by the editors
and#x2022; Serves as a liaison with the journalsand#x2019; parent, the American Heart Association (AHA)
o Compiles statistical data related to the officeand#x2019;s performance into a report for review by the AHAand#x2019;s Scientific Publishing Committee on a semiannual basis
o Attends AHA sponsored managing editor training sessions and/or retreats
o Forwards a list of accepted material to the AHAand#x2019;s media department for promotion and publicity
and#x2022; Liaison with the journalsand#x2019; publisher
o Prepares and submits all accepted material for copyediting and publication
o Reviews all page proofs of articles prior to publication
and#x2022; Event planner for Editor and Editorial Board meetings at major cardiovascular meetings
o Research city/area and find suitable location (usually convenient to the convention center) for large dinner meeting
o Prepare and send invitations to editorial board
o Select menu
o Compile data and prepare statistical reports for distribution at the meeting
and#x2022; Perform other various duties as required
Requirements: QUALIFICATIONS:
Requires knowledge normally acquired by completion of a Bachelorand#x2019;s Degree. Ideal candidate possesses at least five years of related experience in an academic journaland#x2019;s editorial office. This person must be able to manage multiple tasks, meet deadlines, and communicate well. Strong computer skills, with a background in database management are required. The ability to work independently and to solve problems is imperative.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Proficiency in project management
and#x2022; Ability to multi-task and meet deadlines
and#x2022; Competency in managing funds

WORKING CONDITIONS:
The editorial office operates somewhat independently, with most communication taking place electronically. There is very little face to face contact with journal editors, authors, or reviewers. Staff work independently and are responsible for the proper handling and timely turnaround of all manuscript submissions.

SUPERVISORY RESPONSIBILITY:

Oversees two employees working part-time on the Journal of the American Heart Association.
Assumes responsibility for and oversight of all Circulation and Journal of the American Heart Association in the absence of the Circulation managing editor
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Responsible for the day to day operations of the Central Processing Department, which operates 24hrs/day, 7 days/week, 365 days/year. Responsible for managing 3 supervisors (day, evening, and night shifts) as well as 1 In-service Trainer. Acts as advisor to supervisory staff as it relates to employee and labor relations. Ensures all infection control policies and procedures are strictly enforced. Also assists managers to ensure we are in full compliance with regulatory agencies such as The Joint Commission, Dept of Public Health, American Association for the Advancement of Medical Instrumentation, AORN standards, etc. Incumbent must have a comprehensive knowledge of all surgical instrumentation used to perform over 30,000 surgical procedures annually. Works with manager and instrument inventory controller to prioritize and purchase surgical instrumentation needed to support the case cart system, while working within budgetary constraints. Responsible for maintaining the Abacus Instrument Tracking Inventory System

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Interviews potential applicants with supervisory staff and presents recommendations to Manager.
2. Assists supervisory staff with labor relations issues.
3. Responsible for annual job performance review of supervisory staff.
4. Directs weekly staff meetings and participates in monthly management meetings.
5. Coordinates the orientation program of new employees with In-service Trainer; Participates in continuing education programs for the department.
6. Ensures all QA documentation is in compliance with regulatory agencies such as The Joint Commission, Dept of Public Health, AAMI, AORN, etc
7. Monitors instrument room communication book i.e. documents changes in daily procedures and/or changes in standard instrument sets. Updates changes in the Abacus Instrument Tracking Inventory system.
8. Works within all hospital and departmental policies as they relate to safety and infection control.
9. Interacts with OR Leadership and medical staff regarding availability of instrumentation.
10. Annually reviews job descriptions of employees and adjusts as necessary.
11. Annually review infection control policies and procedures for the Central Processing Department; Ensures all employees adherence to all hospital policies and procedures.
12. Other duties as assigned by Manager or Director.
Requirements: QUALIFICATIONS:
Preferred former Certified Surgical Technologist (3-5 years of Operating Room experience)
Certified Central Processing Technician required.
Must have at least 5 years of experience in a leadership position in Central Processing.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Must possess excellent verbal and written communication skills.
Requires management communicative and quantitative skills needed to administer a department with many diverse functions.
Requires interpersonal skills necessary to lead others and to work effectively with a wide variety of hospital and outside personnel.
Requires analytical skills needed to diagnose and correct problems or issues.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY AND OVERVIEW STATEMENT: Works under the supervision of tthe BWPO Billing Manager and the Department Administrator. Responsible for supervising, organizing and developing front end, clinic and billing operations. Responsible for overseeing and/or obtaining appropriate insurance authorizations, referrals, eligibility, benefits and payments for all patient visits and procedures in the Center for Reproductive Medicine ART Program at Newton Wellesley Hospital (CIRS-NWH). Responsible for supervision of ancillary personnel. Creates training and orientation schedules and assists in training. Monitors staff functions and assigns personnel as necessary to specific tasks. Instructs employees in proper techniques of using equipment and supplies or refers them to available resources. Communicates this instruction clearly and effectively to ensure the cooperation and productivity of the staff.

Provides documentation as necessary in relation to billing services. Handles all aspects of CIRS NWH invoicing. Develops and implements policies and procedures related to clinic operations. Develops training documentation related to front end processes as well as managed care. Provides training operations. Responsible for providing coverage for the secretary for the ART Program at Newton Wellesley Hospital in the secretaryand#x2019;s absence. High level of direct and phone patient interface.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Responsible for organizing and overseeing the process to obtain insurance approval for all ART-related activities for the CIRS-NWH operations, prior to start of patient medication. Duties include completing and (upon physician approval) sending patient specific treatment plans to insurance companies, explaining insurance coverage to patients, advising patients and ART staff of patients who do not have approval to start medications, obtaining written pre-certification when necessary, communicating and acting as liaison to Billing Office and OB/Gyn Administrative Office, as well as Partnersand#x2019; Patient Accounts and other BWH Departments as necessary.
2. Responsible for monitoring staffing, allocating staff based on daily activities and helping to set work priorities. Make changes in employee schedules as necessary. Requests and offers temporary help as needed. Discusses vacation and sick calls with the Nurse Coordinator. Communicates changes and assignments clearly and effectively to ensure the cooperation and productivity of the staff.
3. Assesses staff performance and makes suggestions to individuals to help improve their performance. Communicates suggestions clearly and effectively to ensure the cooperation and productivity of the staff
4. and#x2018;Responsible for assisting with secretarial, medical records and managed care functions. Serves as a role model for patient phone calls, interactions and patient appointment scheduling.
5. Responsible for overseeing and directing all scheduling, registration, managed care, medical records and billing related activities.
6. Creates training and orientation schedules and assists in Training Monitors staff functions and assigns personnel as necessary to specific tasks. Instructs employees in proper techniques of using equipment and supplies or refers them to available resources. Communicates this instruction clearly and effectively to ensure the cooperation and productivity of the staff.
7. Works closely with BWH and BWPO Finance and Billing staff to ensure appropriate charge capture and reimbursement.
8. Works with outside vendors related to the clinical activity of the patient population to ensure smooth operation.
9. Responsible for handling all CIRS-NWH ART patientsand#x2019; billing problems and inquiries, and working with the Partnersand#x2019; Patient Accounts, BWH Departments, Lighthouse Medical Management, and OB/Gyn Administrative staff to resolve problems. Responsible for explaining fee structures to patients for various ART treatment options and all other special applicable programs.
10. Responsible for collecting and batching all billing forms for services provided to patients in the CIRS-SS division. This includes ensuring that all services are being billed and that the encounter forms are complete and legible. Makes sure that all required notes and pathology reports are included with the encounter forms. Reviews encounter forms for accurate CPT and ICD-9 coding. Also responsible for ensuring that all patient demographic information is accurate.
11. Responsible for verifying patient eligibility prior to any and all services provided.
12. Responsible for scheduling all surgical cases and obtaining all pre-authorizations and/or pre-certifications for all surgical procedures.
13. Responsible for ensuring that insurance referrals are received for all ART outpatient services performed in the CIRS-NWH Division. Duties include; calling the patientand#x2019;s primary care physician or patient to obtain a referral, obtaining referrals using the POS device, and educating secretarial staff regarding which services are and are not covered by each insurance plan and which require a referral.
14. Responsible for informing the various professional billing groups of all ART start-ups, completed and cancelled cycles for non-global fee billing.
15. Responsible for identifying and collecting payments from all ART self-pay patients seen in the CIRS_NWH Division and tracking the accurate posting of these payments.
16. Responsible for preparing a monthly invoice for OB/Gyn Finance that lists the CIRS-NWH patients that have had services at BWH and CIRS-NWH.

17. Responsible for registration duties including registering new patients, editing patient demographic and fiscal information, and collecting insurance co-payments.
18. Responsible for scheduling patient appointments during Practice Secretary absences.
19. Responsible for greeting patients and familiarizing them to the CIRS-NWH practice during Practice Secretary absences.
20. Performs cross-coverage duties, as necessary, for Practice Secretary.
21. Technology and#x2013; Embraces technological solutions to work processes and practices
22. Safety Awareness and#x2013; Fosters a and#x201c;Culture of Safetyand#x201d; through personal ownership and commitment to a safe environment.
Requirements: QUALIFICATIONS
Customer service experience, required
Experience with ICD-9 and CPT coding, required
Two year college degree, preferred or equivalent work history
Experience in health care setting and knowledge of 3rd party payers and billing requirements, required

SKILLS AND ABILITIES REQUIRED
Excellent interpersonal skills
Excellent written and oral communication skills
Accuracy, with attention to detail
Math/Financial experience
Ability to work both independently and as part of a team
Computer skills, including word processing and data entry
Ability to work under pressure, multi-task and meet deadlines
Familiarity with common office equipment

WORKING CONDITIONS
Pleasant, but active, office environment
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
The Senior Project Managerand#x2019;s major responsibilities include (1) providing comprehensive project management; (2) analyzing and organizing qualitative and quantitative clinical, financial and administrative data; (3) managing various quality assurance, revenue enhancement and cost reduction teams and projects, and; (4) coordinating a variety of complex and confidential special projects.(5) Overseeing and directing the work of Project Managers.

DUTIES AND RESPONSIBILITIES:
1. Serve as the Senior Project Manager for items impacting compliance, revenue, systems and process issues across hospital departments, including ambulatory practices which perform over 700,000 ambulatory visits per year.
2. Lead projects that impact Revenue Cycle workflow and require coordination of processes and systems to ensure fully functioning revenue cycle.
3. Provide high level financial analysis and prepares complex business plans for program development and systems improvement initiatives.
4. Provide information necessary for monitoring quality assurance programs which include compliance with all quality standards and guidelines for clinical operations.
5. Provide Inter-Institutional coordination and processes that will ensure accurate and compliant billing between hospital institutions.
6. Provide quality customer service to both internal and external departments and vendors.
7. Develop tracking and feedback systems to ensure success of project implementations.
8. Direct and manage projects on behalf of the Director and other senior management staff.
9. Collects, organizes and summarizes materials for presentations by the Director and Management Team.
10. Manages projects and resolves issues that are significant, sensitive, political and confidential in nature.
11. Other duties as assigned.

REPORTING RELATIONSHIPS:
1. Reports to Senior Management Team and Director of the Ambulatory Business Office.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required, Masterand#x2019;s or healthcare experience preferred; preferably in business information systems, public or health management or the sciences.
2. Exceptional judgment and discretion when interacting with physicians and senior management on sensitive political and confidential issues.
3. 5-7 years of work experience, preferably with knowledge of current issues in the healthcare environment.
4. Formal Project Management Training.
5. Data management and information system experience required.
6. Knowledge and application of statistical analyses including financial variance analysis and statistical significance.
7. Proficiency in IBM PC systems and applications including MS Word, Access, Excel, PowerPoint, publishing, and other database management software.

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
1. Requires ability to work effectively with physician, nursing, secretarial and ancillary staff
2. Strong communications and organizational skills
3. Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.
4. Ability to effectively respond to time sensitive issues.
5. Demonstrated ability to operate in a busy office environment within the context of a large medical center and health care delivery system.
7. A high degree of social facility in obtaining cooperation and support from a broad range of individuals.
8. Initiative and ability to work independently.

SUPERVISORY RESPONSIBILITY:
Supervises the Ambulatory Business Office Project Coordinator.

WORKING CONDITIONS:
Due to the size and complexity of managing the division, the pace of work is hectic and challenging, the workload could necessitate working evenings.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Reporting to and working closely with the Administrative Director, is responsible for research administration and grant management activities, personnel, and facilities management for the Division of Gastroenterology, Hepatology andamp; Endoscopy. Current, the Division has ~106 active funds totaling ~$21 million in direct costs annually, a staff of 30 faculty members, 33 fellows, 3 physician assistants, 4 lab managers, 12 lab personnel, 13 support staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Assumes primary responsibility for preparing and submitting non-competing renewals of all current grants.
2. Responsible for establishing and maintaining a computerized financial management system to allow accurate, detailed and up-to-the minute reporting of financial status and staffing distributions of all grants, special purpose funds, etc.
3. Responsible for maintaining solvency of all funds within the Division. This includes being familiar with approving all expenditures, assigning cost centers, monitoring compliance with budgets, and identifying and investigating potential problem areas and proposing solutions. Makes recommendations for cost savings and rebudgeting, based on thorough understanding of study requirements and funding agencyand#x2019;s regulations.
4. Works with Administrative Director to provide monthly, annual and ad hoc financial reports on all funds. These reports include current expenditures, projections of future expenses, and variances from budget line item expenses.
5. Responsible for maintaining and#x201c;other supportand#x201d; data for all professional staff members. Creates and maintains spreadsheets on each staff member detailing annual salary support sources. Oversees preparation of other support pages by secretary as part of the NIH grant application process. Assists Administrative Director in certifying quarterly Time and Effort reports.
6. Prepares detailed budgets and justifications for grant applications. Works closely with Administrative Director, Lab Managers and Principal Investigators to identify all potential costs associated with a proposal.
7. Oversees assembly of NIH grant applications. Ensures that all of the required pieces of information (Resources and Environment, Checklist, etc.) are updated with current information.
8. Serves as liaison to NIH and other sponsoring agencies with regard to fiscal and/or administrative concerns. Prepares data for submission to same.
9. Serves as liaison to Accounts Payable, Payroll, Purchasing and other Hospital departments. Represents particular needs of research studies and works to ensure that these needs are met. Also, works with outside vendors to obtain products and services necessary to the operation of the Division Interacts extensively with Research Administration to ensure compliance withal Hospital, government (NIH) and funding agency policies.
10. Responsible for ensuring compliance with all Hospital and government regulation for research involving human subjects. Monitors status of Institutional Review Board (IRB) approval for pending and ongoing studies, works with Investigators to submit new applications, annual reviews and notifications of changes to study design and methods.
11. Oversees preparation of all personnel changes through PeopleSoft system as well as timekeeping using KRONOS. Notifies supervisors of annual performance evaluation deadlines and ensures appropriate paperwork is completed.
12. Performs numerous personnel-related tasks including writing job descriptions, discussions with Human Resources to determine grades for new positions, annual rates of pay for new hires, increases for employees who are promoted, and advised supervisors with regard to personnel policies and procedures.
13. Interacts extensively with Administrative Director and other staff to assess administrative and financial needs of Division. Assists with revision of policies and procedures to meet changing needs of Division.
14. Performs other duties as assigned or requested.
Requirements: QUALIFICATIONS
1. Bachelorand#x2019;s degree
2. Minimum of three-five years of progressively responsible experience in research financial management.
3. Minimum of three years of supervisory experience.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
1. Experience and proven ability with research administration and grants management activities.
2. Excellent organizational skills to manage many competing timetables and responsibilities.
3. Excellent verbal and written communication skills to communicate effectively with Division personnel, members of other BWH offices, outside funding agencies (NIH, industry and foundations), and vendors.
4. Ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Division.
5. High degree of analytic ability to manage the financial aspects of the position.
6. Knowledge of personal computers and the ability to operate word processing, spreadsheet and database software.

WORKING CONDITIONS
Normal office environment.

SUPERVISORY RESPONSIBILITY
8 administrative personnel, 12 lab personnel
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Provides spiritual support and pastoral care to patients of all ages, families, and hospital staff by initiating pastoral visitation to patients, and through requests and referrals. Provides sacramental care (anointing of the sick, baptisms, funerals, weddings, etc.) as appropriate. Participates in family meetings as appropriate.
2. Enters all appropriate patient contact information into the patientand#x2019;s medical chart and into the BWH computer system.
3. Consults with other health care professionals in order to enhance patient care.
Participates in team meetings regarding patient care as is appropriate.
4. Functions as a member of the interfaith Chaplaincy team and maintains a close working relationship with members of the department (employees and volunteers). Has scheduled on-call during nights, weekends, and holidays as needed and is available on short notice for emergencies.
5. Leads interfaith worship when on-call.
6. Participates in continuing education opportunities to enhance skills and keep abreast of developments in pastoral care and health care; participates in local and national professional Chaplaincy organizations.
7. Helps train students and volunteers for on-call responsibilities and other departmental responsibilities
8. Performs other duties as required or assigned.
Requirements: QUALIFICATIONS:

Educational:

and#x2022; Graduate degree from an accredited seminary, theological school or pastoral ministry program.
and#x2022; Two or more units of Clinical Pastoral Education from an accredited ACPE or NACC training program.

Certification:

and#x2022; Certification, or in the process of certification, as a chaplain by a national Chaplaincy organization (APC, NACC, or NAJC), preferred.

SKILLS AND ABILITIES REQUIRED:

Experience:

and#x2022; At least one yearand#x2019;s full time experience in hospital Chaplaincy preferred, preferably in a large teaching hospital

Professional:

and#x2022; Clarity of pastoral identity and role in a nonsectarian institutional setting
and#x2022; Knowledgeable about ministry to the sick and to persons of diverse religious, educational and cultural backgrounds
and#x2022; Excellent interpersonal skills
and#x2022; Ability to work well as a member of an interdisciplinary healthcare team
and#x2022; Demonstrated ability to communicate effectively both orally and in writing
and#x2022; Ability to relate theology, behavioral sciences, and understanding of persons to help minister to patients/families in their struggles
and#x2022; Good organizational skills

Personal:

and#x2022; Compassion for the sick and their families
and#x2022; Maturity and ability to function under stressful conditions
and#x2022; Resourcefulness and cooperation in relationship with others
and#x2022; Commitment to personal and professional growth

WORKING CONDITIONS:
Work occurs generally throughout the institution. Will require visits to patient care units.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY AND OVERVIEW STATEMENT:

Incumbent will be responsible for review and analysis of coding and compliance activities directly related to reimbursement for professional and technical services. Incumbent will perform audits of clinicians to ensure that documentation supports the service that was performed. Incumbent will be responsible for educating the clinicians on coding and compliance issues and tracking completion of compliance training.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Responsible for preparing audits for each provider. These audits will include benchmarking against national averages.
2. Responsible for follow-up audits, as needed.
3. Responsible for tracking coding issues by provider and providing necessary education to improve coding.
4. Responsible for preparing reports and presenting findings to management.
5. Responsible for developing and delivering training materials to be used to educate physicians on billing and documentation regulatory requirements.
6. Responsible for training providers and other members of the providerand#x2019;s Department on coding and documentation regulations and requirements.
7. Responsible for preparing and distributing billing alerts as necessary.
8. Responsible for reporting and resolving any and all billing issues discovered during provider audits.
9. Keep informed of third party regulations in billing/reimbursement and maintain files of coding publications.
10. Handle special projects as assigned.
11. Participate in continuing education programs to ensure that coding knowledge remains current.
Requirements: QUALIFICATIONS:
1. Bachelors or Associates Degree preferred
2. 5+ years of experience in a healthcare setting including ICD-9 and CPT Coding experience is required
3. Knowledge of CMS (Medicare and Medicaid) and other 3rd party payersand#x2019; billing and documentation requirements is required
4. American Academy of Professional Coders (AAPC) or Certified Coding Specialist (CCS) certification, strongly preferred

SKILLS AND ABILITIES REQUIRED
1. Ability to present findings and discuss issues with providers confidently and effectively
2. Strong attention to detail
3. Ability to interact with all levels of staff
4. Strong interpersonal, analytical, and presentation skills
5. Strong written and oral communication skills
6. Strong organizational skills
7. Excellent problem-solving skills
8. In-depth understanding and knowledge of ICD-9 and CPT coding
9. Ability to work both independently and as part of a team
10. Ability to work under pressure, multi-task, and meet deadlines
11. Familiarity with common office equipment and computer software, including MS Office and Database software

WORKING CONDITIONS
1. Professional office environment

SUPERVISORY RESPONSIBILITY
1. None
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Under the supervision of the Department Administrator, independently performs a wide variety of accounting and other grant management activities. This includes posting and reconciling charges, approving expenditures, and conducting analysis as requested. Assists departmental research staff with issues relating to purchasing, accounts payable, and other grant management issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides grant assistance in the form of preparation and processing of grant applications for NIH and other funding agencies. Includes preparation of administrative sections of grants and continuing applications, research descriptions, updating biosketches and other support. Responsible for coordinating grants for internal approval process and final submission to the sponsor. Serves as liaison between collaborators involved in Program Projects.
2. Assist the researchers with the accurate and timely approval of and processing of all purchase requisitions and vouchers for supplies, equipment, personnel, services and reimbursements, etc., for departmental research grants awarded either through BWH or HMS, including point of service agreements with vendors
3. Responsible for providing grant management reports on a monthly basis to Principal Investigators (PIand#x2019;s), noting in correspondence with them any budgetary concerns in accordance with established federal, non-federal, and hospital guidelines.
4. Prepare and approve hospital forms such as purchase orders, check requisitions, standing orders and petty cash vouchers. Coordinates processing and tracking of the above forms.
5. Reconciles monthly charges on the monthly Partners PeopleSoft accounting reports with expense encumbrances as posted into grant files maintained in the Department. Identifies and resolves any outstanding issues or discrepancies. This involves working with Accounts Payable, Research Administration, Purchasing, Principal Investigators, and other departmental and hospital staff, to identify key issues, identify a definitive solution or action plan, and to take sole responsibility for putting that solution or action plan into effect. Independently problem solves all issues on a day to day basis. Seeks assistance of Supervisor in only the most complex or problematic situations.
6. Responsible for accurately posting daily charges to spreadsheets for specific grant accounts.
7. Works with Project Manager in the coordination of clinical trials, as needed.
8. Conducts analysis as requested on past or projected expenditures on active grants, pending grant support, composite research funding support tables by PI, etc., on an as-needed basis.
9. Maintains up-to-date files on all active, pending, and closed grants.
10. Notifies PIand#x2019;s when continuing applications are due for submission to sponsoring agency. This requires maintaining a database of filing deadlines so that a timely submission is made.
11. Maintains established department policies, procedures and objectives, including the areas of quality assurance, safety, environmental and infection control.
12. Performs all other duties and responsibilities as directed. Qualifications QUALIFICATIONS
and#x2022; B.A. or B.S. requirement. Accounting background strongly preferred.
and#x2022; 3-5 years of relevant grant management experience, preferably in an academic department handling a large number of diverse grants.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Brigham and Womenand#x2019;s Hospital (BWH) is dedicated to serving the needs of the community and is deeply committed to its role in promoting health equity by eliminating racial and ethnic disparities in health care in Bostonand#x2019;s neighborhoods and surrounding communities. BWH is committed to providing the highest quality of care for all patients and ensuring that patients, in particular the most vulnerable patient populations, receive the highest quality care.

The Brigham and Womenand#x2019;s Hospital Center for Community Health and Health Equity (CCHHE) is charged with engaging the community, the hospital, and physicians, nurses, and other caregivers, in collaborative, measurable and innovative initiatives to improve community health and eliminate racial and ethnic disparities in health care. The CCHHE Health Equity initiatives promote the Brigham and Womenand#x2019;s Hospital mission to deliver high quality and equitable care while addressing the social determinants of individual and community health.

The Manager of Operations and Special Projects supports the BWHand#x2019;s effort to expand beyond the traditional role of our health care system and proactively engages a broad spectrum of community partners to address longstanding, persistent community/public health concerns. The Manager of Operations and Projects is responsible for managing the Centerand#x2019;s operations, including finance, administration and communications. Additionally, the Manager is responsible for a broad range of projects that span the scope of the CCHHEand#x2019;s activities including the conceptualization, development and implementation of new or expanded community health initiatives.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Manages the operations, including administration, finance and communications, of the Center by working closely with the Executive Director and the five CCHHE program directors.
2. Oversees financial management for the CCHHE ensuring accuracy and maintaining confidentially of sensitive financial data. Prepares CCHHE department annual operating and works with program directors to develop programmatic budgets. Monitors and tracks expenditures for all cost centers.
3. Works with the Executive Director and CCHHE staff on communications and dissemination strategies to promote and advance the visibility of the CCHHE initiatives and programs. Manage the Centerand#x2019;s communications across various social media, maintains and enhances the CCHHE website and printed program materials.
4. Manages CCHHE program grant to community organizations and agencies. Prepares grant notification letters including reporting requirements. Corresponds with grant recipients regarding timely submission of proposals, reports, and invoices.
5. Prepares the annual BWH community benefits report to the Attorney Generaland#x2019;s Office, reports to funders, and other reports and information as requested by the Executive Director.
6. Creates strong, constructive partnerships and skillfully organizes and works with diverse groups, including BWH administrative and clinical staff, and community based and public organizations.
7. Works with the BWH Development Office, the CCHHE Executive Director and Program Directors to respond to fundraising opportunities. Writes grant proposals, organizes site visits, and participates in meetings with prospective funders.
8. Performs other duties and responsibilities as assigned.
Requirements: QUALIFICATIONS:
1. Masters of Public Health, Public Administration or related degree or equivalent experience required
2. Minimum of three years experience in health care, public sector or community based organization and five years managerial experience
3. Interest in healthcare: ideal candidate will have an understanding and commitment to underserved populations and locally-based community organizations, and an interest in issues affecting the health care industry

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Demonstrated passion and dedication to communities and improvements in community and public health
2. Excellent organizational skills and ability to manage multiple projects in a fast-paced environment
3. Demonstrated experience and skills in the design, implementation, and management of programs
4. Excellent written and verbal communication skills; ability to assimilate information and communicate with various constituents
5. Good financial and budget management skills
6. Strong management skills; ability to delegate and evaluate program and staff performance
7. Flexibility and ability to identify, analyze, and solve problems independently
8. Ability to bridge the hospital and community setting
9. Strong working knowledge of Word, PowerPoint and Excel software

WORKING CONDITIONS:
Collaborative office with staff devoted to a diverse array of community health related programs

SUPERVISORY RESPONSIBILITY:

Supervision of administrative coordinator, students, interns and consultants

FISCAL RESPONSIBILITY:
1. Coordinates and oversees financial management for the CCHHE. Tracks expenditures for cost center and other CCHHE accounts
2. Develops annual operating and program budgets
3. Prepares expense reports for the Executive Director as requested
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
The Patient Safety Consultant will work to implement and support the Centerand#x2019;s hospital-wide patient safety initiatives. The Patient Safety Consultant will be responsible for assisting the Patient Safety Manager in driving patient safety initiatives in a variety of hospital settings. Extensive, daily interaction with other Managers and staff in the Center for Clinical Excellence is a key component of this role. The Patient Safety Consultant must also be able to independently coordinate projects and improvement activities across multiple academic and operational departments.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Independently assists with implementation of Joint Commission National Patient Safety Goal components (NPSG) in the inpatient and ambulatory settings including facilitation of associated work groups.
2. Collects and interprets data related to the Joint Commission Safety Goals and other institutional safety goals
3. Represents CCE Quality and Patient Safety Team in Compliance Readiness activities by analyzing and presenting data at various forums.
4. Assures thorough trending and analysis of errors and near misses, identification of opportunities to improve patient safety (e.g., conducts Executive Safety WalkRounds), and distribution of action items to appropriate committees with follow-up to ensure actions are taken.
5. Independently facilitates ad hoc committees/task forces that are charged with addressing patient safety issues.
6. Provides staff education to nurses, physicians and committees regarding patient safety, non-punitive reporting, and error prevention.
7. Keeps current with emerging initiatives. Identifies best practice recommendations for quality and patient safety and assists the Patient Safety Manager in introducing them into BWH practices.
8. Works with Manager and clinical leaders to prepare regular presentations to the Care Improvement Council, Quality Assurance/Risk Management Committee, Primary Care Council, and other BWH/BWPO leadership and clinical groups, as needed.
9. Participates in Root Cause Analyses and/or Failure Modes Effects Analyses performed by the Patient Safety Team in collaboration with the office of Corporate Compliance/Risk Management, as needed.
10. All other duties as assigned.
Requirements: QUALIFICATIONS
and#x2022; Bachelors Degree in Nursing, Pharmacy, or similar/related clinical field strongly preferred or experience in patient safety/process improvement
and#x2022; Masters Degree, or 2 years relevant work experience, preferred
and#x2022; Experience in quality measurement and/or improvement, patient safety, or health science research preferred
and#x2022; Experience working in a large and complex health care organization preferred
and#x2022; Computer and Internet skills and experience required: familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access)

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
and#x2022; Superior organizational skills and the ability to manage multiple projects
and#x2022; Initiative and ability to work independently (self direction) while thriving in a setting requiring collaboration and teamwork for maximal efficiency and effectiveness
and#x2022; Ability to independently facilitate teams
and#x2022; Excellent written communication skills, including emails, meeting minutes, articles, and presentations
and#x2022; Excellent oral communication skills, including comfort in presenting in small or large forums
and#x2022; Creativity and enthusiasm for developing and implementing new programs
and#x2022; Demonstrated effectiveness as both a team member and team facilitator; high degree of social facility in obtaining cooperation and support for a broad range of people
and#x2022; High degree of professionalism, discretion, respect and confidentiality
and#x2022; Strong data management and analysis skills
and#x2022; Ability to complete work under pressure and to meet strict deadlines
and#x2022; Comfortable interacting with a vast array of administrative and clinical staff, ranging from the Chief Medical Officer and department Chairs, to frontline care providers

WORKING CONDITIONS
and#x2022; Office setting
and#x2022; Frequent, daily use of computer, telephone, fax machine
and#x2022; Occasional early or late meetings to accommodate cliniciansand#x2019; schedules
and#x2022; Highly confidential data and medical records materials require extreme discretion
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT
Functions independently as project coordinator, to plan and implement all phases of a large (7,000 subject) multi-site (700 sites) clinical trial conducted within a clinical research division. Fully responsible for start-up planning, including selection of sites across US and Canada, finalization of protocol and forms, arrangement for study drug packaging including stability testing and obtaining an IND from FDA, development of staffing plan/hiring/space needs, selection of a central lab and IRB, participation in planning for the data processing system to be used, and finalization of the study Manual of Operations and monitoring procedures for sites. Includes coordinating venues and running investigator training meetings as well as development and adherence to timelines for execution of this 6+ year study.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Responsible for all aspects of project direction.
2. Travels to various meetings as representative of the PI and the hospital to comment on, develop and refine design of investigational protocol. Presents at Investigators' meetings.
3. Develops study data forms and works with programmers and statisticians to ensure completeness of data to be collected.
4. Directs supplier of study drug/placebo regarding stability testing, prepares IND application to FDA, develops timeline for manufacture and distribution of drug supply to subjects.
5. Arranges medical coverage for immediate review of monthly safety labs and for contact of subjects and/or their physician investigators with alert values and study drug dose adjustments.
6. Designs and writes recruitment materials, publicity and newsletters to meet patient enrollment goals in compliance with IRB regulations.
7. Develops and implements operational procedures to logically and effectively sequence and structure the protocol-required study procedures as part of responsibility for all aspects of study direction and administration.
8. Prepares all documentation for securing IRB approval and then ensuring on-going IRB approval for the study.
9. Liaison to sites, NIH, internal and external laboratories, on-site research collaborators, and relevant hospital departments to coordinate specific trial activities.
10. Ensures ongoing data integrity by being responsible for quality control of data collected through implementation of site monitoring procedures to include review of source documentation. Develops and amends standard operating procedures as needed.
11. Responsible for preparation of reports and resource for clinical research monitoring by NIH, regulatory monitoring by intra-hospital and Central IRB, or governmental auditors (FDA).
12. Consults with NIH, and other divisional research entities to design methods to ensure compliance with protocol procedures and regulatory requirements to protect subject safety and privacy.
13. Oversees hiring, firing, evaluation, discipline, training and orientation of staff; has overall responsibility for supervision.
14. Prepares reports for PI, Partners and NIH as needed.
15. Works with PI to perform other administrative duties, as required.
Requirements: QUALIFICATIONS
and#x2022; Master's degree
and#x2022; Minimum of 7 years progressively more responsible experience in clinical research. Knowledge of federal regulatory requirements for good clinical practice of trials. Prior experience with all aspects of NIH-sponsored multi-site clinical trials. Prior experience with design and management of clinical trials required. Experience as speaker and excellent writing and editing skills.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
and#x2022; Must be able to make independent and effective decisions in appropriate situations
and#x2022; Excellent judgment and ability to understand, interpret and implement information and protocol requirements
and#x2022; Excellent organizational skills to formulate long term complex procedure requirements in compliance with vigorous timetables.
and#x2022; Knowledge of federal regulator and local regulatory methodologies with respect to the conduct and fulfillment of clinical trial documentation
and#x2022; Strong interpersonal and leadership skills and the ability to smoothly integrate the demands of sponsor, hospital and other groups necessary to perform all aspects of a clinical trial

WORKING CONDITIONS
and#x2022; Research office

SUPERVISORY RESPONSIBILITY
and#x2022; Responsible for directing the activities of staff assigned to project
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary/Overview Statement
The Director of Operations and Strategic Planning (DOS) is responsible for the overall operations and strategic planning of the STRATUS Center for Medical Simulation at the Brigham and Womenand#x2019;s Hospital. As part of the Executive Team of STRATUS, the DOS reports to the Medical Director of STRATUS, and oversees a team of highly trained simulation technicians. The DOS will be responsible for the Centerand#x2019;s strategic and operational planning and execution. Currently, the Neil and Elise Wallace STRATUS Center for Medical Simulation at Brigham and Women's Hospital is one of the most comprehensive and technologically advanced medical education centers in the world. We are dedicated to advancing medical education, enhancing patient safety and improving healthcare outcomes.

Principal Duties and Responsibilities:
General

and#x2022; In collaboration with the Medical Director, determine the overall vision, mission, direction, goals and objectives of the Center. Direct the strategic planning process, establish and achieve long range goals, and ensure the implementation of strategic business plans that are aligned with the Centerand#x2019;s and Hospitaland#x2019;s vision, strategic plan and goals.

and#x2022; Identify, evaluate and recommend new business ventures, affiliations, and partnerships consistent with the strategic business plans and the growth and market objectives of the Center.

and#x2022; Ensure the success of the partnership between the Center, the hospital key stakeholders, and external customers through the development of collaborative relationships.

and#x2022; Working with the Medical Director for STRATUS, and the Administrative Director of the Department of Emergency Medicine, develop and implement center policies and procedures, consonant with the Centerand#x2019;s and Hospitaland#x2019;s policies.

and#x2022; With the Finance Manager to assess the financial needs of the Center. The DOS is responsible for the annual budget and the financial health of the Center.

and#x2022; Develop effective methods of communicating with physicians, trainees, and staff on a regular basis.

and#x2022; Provide leadership to the STRATUS team and ensure compliance with all hospital policies and all applicable regulatory agencies.

and#x2022; Continuously assess and improve the efficiency of systems and processes.

and#x2022; Travel as required for the position including internationally.


Strategic Planning

and#x2022; Maintain an in-depth knowledge of the changing simulation technologies, and assess the marketand#x2019;s need for simulation programs and how they affect front line clinicians. Monitor and evaluate the adequacy of the Centerand#x2019;s existing services and ensure the development of programs and services to respond to the market. Develop, support and manage programmatic initiatives.

and#x2022; Work with STRATUS leadership and key stakeholders to develop and implement a strategic plan which will include:

and#x2022; Providing high quality clinical education, research, and assessment for all BWH-affiliated faculty and staff.

and#x2022; Successfully marketing STRATUS services to local, regional, national, and international healthcare institutions, industry partners and other potential users of STRATUS.

and#x2022; Ensure that new relationships are developed and implemented meeting the needs and expectations of the client

and#x2022; In consultation with the Medical Director, review the ongoing management of the Centerand#x2019;s courses and services, discuss and resolve any problems that arise and direct the planning of improvements of existing programs and the introduction of new programs or courses to the Center.

and#x2022; Work with STRATUS educational leadership to ensure that curricula are of the highest quality.


and#x2022; Represent STRATUS in business development activities, including proposal writing and presentations to potential clients.

and#x2022; Assure compliance with BWH, JCAHO, OSHA, DPH and state and federal regulations.


Operations

and#x2022; Supervises a team of simulation technicians to ensure smooth operations of the center through effective management of the following processes: staffing, scheduling, equipment maintenance, inventory, archiving, amongst others. Ensure that at all times there is necessary on-site and/or consultant-provided technical proficiency with all aspects of the operation, maintenance, support, trouble-shooting, and repair of all of the STRATUS Center and associated equipment. Oversee tracking of Center usage. Review qualifications of trainee candidates, and simulation technicians. Manage and monitor all compensation matters to ensure equity.

and#x2022; Responsible for handling numerous personnel matters, including reviewing and providing analysis for all Centerand#x2019;s hiring, firing, compensation and evaluation decisions. Implement all institutional policies related to all phases of personnel activity, including recruitment, interviewing, compensation, benefits, orientation, performance evaluations, promotions, transfers, terminations. Transmit and interprets institutional policies to supervisors and employees. Ensure appropriate training of employees. May be asked to write job descriptions, enter into discussions with Human Resources to determine grades for new positions, annual rates of pay for new hires, increases for employees who are promoted, and equity increases. Assess employee workload and recommend changes as needed. Monitor hiring trends to ensure market competitiveness. Arbitrate disputes. Represent the Center in employee-relations matters.

and#x2022; Oversee preparation of all personnel forms for the Center, including requisitions for new employees, change of status forms and termination reports. Notify supervisors of probationary and quarterly evaluation deadlines and ensure that the appropriate paperwork is completed.

and#x2022; Work with the Finance Manager in preparation of the annual budget and develop pricing models for courses and initiatives. Work with Finance Manager for external billing of courses and consulting arrangements. Routinely monitor the budget and affect changes when needed.

and#x2022; Conduct space needs planning for the Center. Oversee the design of space renovations for the Center, identify and resolve facility problems that arise.

and#x2022; Identify opportunities to promote the Centerand#x2019;s mission and activities. Oversee the development of brochures, newsletters and annual reports.

and#x2022; Work with Partners Office of Interactions with Industry for overseeing product grant approval process

and#x2022; Assist in fundraising for research, education and clinical activities. Monitor donations and acknowledgements.

and#x2022; Serve as the Centerand#x2019;s resource for all administrative issues concerning human resources policy issues; hospital policy and procedures; new federal, state or local, current or proposed regulations that might affect the Department.

and#x2022; Perform other duties, as assigned or requested.
Requirements: Minimum Skill and Knowledge requirements:

and#x2022; Graduate degree in business administration and/or minimum of 5 years of business or simulation experience. Supervisory experience required.

and#x2022; Advance clinical degree or license preferred.

and#x2022; Outstanding interpersonal skills, ability to handle sensitive human resources issues, and supervise and motivate a large and diverse staff in handling these matters.

and#x2022; Outstanding organizational skills to manage many competing timetables and responsibilities. Ability to delegate, effectively supervises, and plan for the timely and successful completion of short- and long-term objectives.

and#x2022; Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency. Demonstrated presentation skills.

and#x2022; Ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall conduct of the Center.

and#x2022; High degree of analytic ability to manage the financial and human resources aspects of the position.

and#x2022; Creativity and innovation with respect to development of new initiatives, identification and evaluation of new business opportunities, strategic planning, and program development

and#x2022; Excellent negotiation skills in complex and often sensitive multi-institutional negotiations for agreements and contracts for research, training, and clinical practice.

and#x2022; Prior experience in direct patient care preferred.

and#x2022; Two to three years of advanced human simulation training experience preferred.


WORKING CONDITIONS
Due to the size and complexity of the Center, the pace of work is sometimes hectic and always challenging. Workload will necessitate working evenings or portions of weekends.


SUPERVISORY RESPONSIBILITY
Direct supervision of the simulation technicians.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
General Summary:
The Practice Manager will be responsible for managing the day-to-day administrative clinical support operations for the Department of Radiation Oncologyand#x2019;s main campus, which is comprised of two hospital departments, Brigham and Womenand#x2019;s Hospital (BWH) and Dana-Farber Cancer Institute (DFCI). Working under the direction of the Sr. Operations Director, the position is responsible for implementing and maintaining policies and procedures related to the practice operations of providing radiation therapy services to over 200 patients per day under the direction of 25 Radiation Oncologists, including but not limited to: customer service and administrative protocols and standards. The Practice Manager will directly oversee the Ambulatory Practice Support Staff which includes: Operation Coordinators, Schedulers, and Front Desk staff. The Practice Manager exhibits sound judgment and administrative skills for effecting positive change, and delegateand#x2019;s responsibility to appropriate coordinators and staff.

Overview of responsibilities:
andiquest; Serving in an administrative leadership role, developing and coaching practice secretaries/ coordinators and staff and instituting administrative policies and procedures.
andiquest; Overseeing recruiting, personnel, staffing and HR efforts.
andiquest; Providing management oversight, developing and implementing initiatives within the clinical operations to improve patient satisfaction and quality of care while maintaining all relevant regulatory and other professional standards.
andiquest; Developing and implementing operating efficiencies and effectiveness, including gathering information on customersand#x2019; perceptions and preferences and implementing new services that will strategically grow the Department in ways that will meet patient needs.
andiquest; Instituting and sustaining a culture of patient focused care and standardized tools for providing care more effectively and efficiently.
andiquest; Attending operations meetings.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. The Practice Manager will be responsible for overseeing all Human Resources Activities for the Ambulatory Practice Support staff within the Department, including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll.
andiquest; Develops standardized administrative policies and procedures to improve operating efficiency and reviews and updates policies as necessary.
andiquest; Ensures the work performance and professional development of practice secretaries, coordinators and administrative staff
andiquest; In conjunction with the practice administrative team, recommends changes and makes approved modifications as necessary to support Clinic operations.
andiquest; Oversees all recruitment efforts of practice administrative staff.
andiquest; Identifies opportunities for alternative staffing, sharing resources, right sizing, and staffing to demand.
andiquest; Complies with all applicable BWPO, BWH and DFCI policies and procedures.
andiquest; Monitors and maintains The Joint Commission/OSHA compliance records for staff (TB testing, annual training, etc.).
andiquest; Provides time and opportunity for staff training and development. Ensures that all training has been completed and staff members are adequately prepared to perform as expected.

2. The Practice Manager provides oversight and directs the daily administrative operations in the Department of Radiation Oncology.
andiquest; Acts as intermediary between physicians and staff, sharing information and facilitating development of communication systems for administration, physicians and staff.
andiquest; Evaluates staffing ratios, competencies and requirements.
andiquest; Develops, documents and maintains appropriate registration, scheduling and administrative policies to assure effective operations.
andiquest; In conjunction with the practice administrative team, analyzes and proposes changes in clinical operations to achieve operating efficiency.
andiquest; Leads the practice administrative team to ensure that practice staffing is appropriate to support the patient care, patient flow, and customer service needs for efficient Clinic operations.
andiquest; Support the billing compliance initiatives of the department

3. The position oversees the personnel management and training of Ambulatory practice administrative staff and non-contract practice administrative staff.
andiquest; Recommends the hiring of new staff and ensures proper orientation and training are provided.
andiquest; Writes and updates job descriptions, makes decisions regarding employee requests, delegates duties and conducts staff meetings.
andiquest; Coordinates and conducts performance appraisals, monitors progress and attainment of mutually agreed upon goals for direct reports.
andiquest; Responds to staffing and contingencies expediently, making necessary adjustments in a timely fashion.
andiquest; Fosters development and mentors departmental employees.
andiquest; Provides guidance and support for all staff.
andiquest; Facilitates a culture of teamwork and collegiality among employees.
andiquest; Provides opportunities for cross-training and career paths.
andiquest; Mentors administrative staff and provides leadership, positive reinforcement and development of new roles within the departments to facilitate staff growth.
andiquest; For issues of professional compliance, collaborates with the appropriate Nursing or Medical Director as necessary.

4. The Practice Manager assists the Sr. Operations Director in preparing or planning for the annual operating budget.

andiquest; Assist with maximizing cost efficiencies when ordering supplies and equipment, as well as maintaining adequate inventory levels that are in line with established budget targets.
andiquest; Implements approved budget and manages Practice within approved financial targets and guidelines, in collaboration with Sr. Operations Director.
andiquest; Prepares various statistical analyses to support clinical operations decisions.
andiquest; Ensures that budgeted staffing levels are appropriate to support the targeted visit/production levels, and that the staffing model reflects the most appropriate skill mix given the operations needs of the Department.
andiquest; Ensures that operating expenses are reasonable given projected production, staffing and other non-financial goals.
andiquest; Based upon the results of the monthly variance analyses or special needs of the Department, assists in the investigation of potential financial problems, performs related financial analyses, and makes recommendations for corrective action.
andiquest; Assists in longer-term planning by identifying areas of opportunity.
5. Lead the implementation of the Patient Gateway and instrumental resource to the Department Paperless initiative.

6. The position oversees the Practice Administrative team with ensuring that telephone access, check-in and check-out processes are managed in effective and efficient manners, incorporating all applicable service standards. This includes monitoring patient wait times and patient flow, and working closely with the Practice Administrative/Coordinator, Medical Assistants and other clinical staff to enhance these processes.
andiquest; Ensures the front desk area is neat, clean, professional in appearance, and clear of all confidential information.
andiquest; Ensures that referrals are collected as appropriate.
andiquest; Ensures that patientand#x2019;s full registration is completed
andiquest; Ensures that follow-up appointments are scheduled that referrals are recorded or obtained at the time of scheduling.
7. Lead, develop, maintain and communicate appropriate reports and data summaries of Press Ganey evaluations for BWH, DFCI and network sites.
8. In conjunction with the Sr. Operations Director and leadership team, the position develops and implements a plan of action to address customer service and Press Ganey evaluations. This includes tracking customer service feedback to facilitate continual improvement, addressing any patient concerns and complaints in a timely basis and using these concerns as opportunities to learn and for improvement.
9. The Practice Manager promotes adherence to regulatory requirements to ensure safety of employees, patients and visitors.
10. Prepares and coordinates for site visits from relevant agencies.
11. Identifies any risk management issues and communicate any concerns to appropriate personnel.
12. Represents Radiation Oncology in hospital training sessions and regularly stated Hospital Ambulatory Safety Committees. These include, but not limited to, monthly meetings, prepare audits, fire drills, administrative code responses, annual safety training, employee health and employee incident reports.
13. Understands all duties and responsibilities of the Ambulatory Practice Support Staff, and can provide coverage if the need arises.
14. Perform other duties and special projects as assigned.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required, and a Master degree is a plus.
2. Minimum of 3-5 years of healthcare experience with 4-5 years of management experience in practice management.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
2. Strong capacity to recruit and develop managers, supervisors, and staff
3. Excellent communication (both oral and written), organizational and presentation skills
4. Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
5. Initiative and ability to work independently, lead/work in teams, and dealing persuasively and effectively with all levels throughout the organization.
6. Ability to manage multiple projects in varying states of development.
7. Must be innovative and react quickly to new opportunities for improvements.
8. Ability to effectively handle challenging situations and to balance and shift multiple priorities.
9. Ability to handle sensitive and confidential patient and employee information.
10. Systems skills including Microsoft Office Suite, scheduling, billing systems and EMR
11. Knowledge of Radiation Oncology IS systems (ARIA, IDX. BICS, LMR, Percipio, and IDX) a plus.


WORKING CONDITIONS:
1. Ability to work and excel in a complex, demanding environment required with time-sensitive deadlines, and the workload could necessitate working evenings.
2. On occasion, early morning or late afternoon meetings may need to be accommodated.


SUPERVISORY RESPONSIBILITY:

andiquest; Administrative Leads (2)
andiquest; Front Desk Staff (4)
andiquest; Schedulers (9)
andiquest; Operation Coordinators (3)

Works closely with:
andiquest; Nurse Manager
andiquest; MD Clinical Director
andiquest; MD Associate Director
andiquest; Chief Physicist
andiquest; Deputy Chief Physicist
andiquest; Chief Therapist
andiquest; Billing Manager
andiquest; Finance Manager
andiquest; Information Technology Manager
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
Reporting to the Operations Manager and working collaboratively with the Medical Director for the Main Neurology Practice and other physician leaders, the Practice Manager will be responsible for managing the daily operations for the Main Neurology Practice. This position is ultimately responsible for ensuring efficient utilization of all components of the Practice. Position requires the ability to work well independently as well as function as a good team player. Position requires the ability to work in a collegial way with physicians. Position requires sensitive handling of confidential information with tact and diplomacy as well as the communication skills and empathy necessary to deliver services effectively to a diverse and chronically ill patient population.


PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
1. Management of Administrative Support staff
and#x2022; Hires, trains, evaluates and holds accountable all practice ancillary staff. Specifically, these practice roles are: patient access coordinators, a clinical practice receptionist, practice service representatives, and administrative secretaries. Performs 3-month evaluations, annual performance appraisals and progressive discipline in accordance with Departmental and Hospital guidelines. Bases decisions and actions on a thorough understanding of the issues at hand and proceeds with respect and diplomacy. Seeks consultation from the Operations Manager as indicated.
and#x2022; Models appropriate behavior for staff ensuring the staff understands and delivers the highest quality service standards. This includes but is not limited to: the delivery of excellent customer service to internal and external customers, the accurate and timely completion of all associated practice activities including but not limited to: patient clinic, EMG and EEG scheduling, check-in, check-out, referral and authorization management, medication refill and authorization management.
and#x2022; Ensures new employees are provided with appropriate Hospital, Departmental, and Divisional training. Serves as a trainer and content expert for practice-related information systems software utilized by medical and administrative staff.
and#x2022; Authorizes and monitors all benefit time in accordance with Hospital and Neurology Departmental standards
and#x2022; Time reporting: Ensures non-exempt employeesand#x2019; time is accurately captured and that all Hospital time reporting policies are adhered to
and#x2022; Ambulatory and Hospital Personnel Policy Standards. Coordinates and delegates daily administrative responsibilities required by the Neurologists
and#x2022; Leads staff meetings
and#x2022; Empowers and serves as a mentor, resource and advocate for members of practice support staff.

2. Allocation of staff resources: :
and#x2022; allocates staff through constant monitoring of daily activity to support practice operations and ensure the timely completion of tasks
3. Works collaboratively with the Medical Director, other division physician leaders, and the Operations Manager on designing and implementing systems enhancements.
4. Ambulatory Care Services: Responsible for the on-site daily clinical operations of the Practice. Designs and implements short and long term planning to support existing and integrate new clinical services. Manages the processes to ensure efficient scheduling, registration, check-in, check-out, cash collection, prescription refill and referral and authorization management. Assesses operational deficiencies and designs and implements process improvement efforts to address them. Works closely with the Operations Manager and Patient and Family Relations to resolve patient concerns in a timely fashion. Tracks Quality Improvement Initiatives and assists with the process of monitoring Quality Assurance and Patient Satisfaction. Works closely with Neurology Administration, Physician leaders, Chief EMG and EEG technologists and others to ensure effective integration of patient services. Serves as primary contact to facilitate collaboration among staff and to resolve daily issues. Makes recommendations for space allocations and coordinates transitions. Maintains a close working relationship with Facilities and Information Systems to resolve daily issues. Manages physician preceptor schedule. Proactively designs and implements processes to address patient and employee satisfaction results. Analyzes and produces reports related to volume, workflow, and patient flow, and advises the Operations Manager and Administrative Director. Works closely with the Medical Director and Operations Manager to proactively identify and resolve Practice deficiencies. Develops and implements new policies for the various areas of the practice as necessary.
5. Management of physiciansand#x2019; clinic schedules: Maintains neurologistsand#x2019; clinic schedules, updating as required. Continuously monitors schedules ensuring schedules are being appropriately filled and utilized.
6. Residency Clinic Teaching Program: Working collaboratively with the Chief Residents, responsible for maintaining residentsand#x2019; clinic schedules. This includes managing the preceptor schedule ensuring an appropriate number of preceptors are scheduled to support the number of residents seeing patients. Coordinates residency orientation and on boarding to the practice.
7. Billing: Closely monitors Managed Care referral functions, which includes accurately capturing all requisite referral numbers prior to the date of service. This includes but is not limited to the supervision, training of practice staff and communicating with referring physiciansand#x2019; offices. Ensures all co-pays are collected on the date of service by coordinating, managing and providing training and support on the process of cash collection as it relates to patient co-payments. Coordinates, manages, performs and provides training in the front line process of technical and professional billing. This process involves ensuring that all appointments are confirmed out in the hospitaland#x2019;s billing system on a daily basis. . Ensures accurate patient registrations by triaging patients to the Patient Service Center and/or verifying and collecting updated demographic and insurance information at the time of scheduling and check-in.
8. Financials: Maintains an appropriate inventory of supplies and equipment for the ambulatory care practice. Assists with the process of Budget forecasting for expenses incurred and anticipated. Processes all purchase orders, check request vouchers and supply orders specific to the division.
9. Analyzes patient volume and flow and forecasts clinic needs accordingly.
10. Safety: Ensures full compliance with the Hospital, Departmental, JCAHO and DPH guidelines. Administers annual safety training as well as ongoing education as it relates to safe practices. Serves as Safety Supervisor specific to the Practice to include site surveying, inspections, mock fire drills, and employee incident reporting
11. Communication: Maintains effective working relationships with the Operations Manager, Medical Director, other physician leaders, Administrative Director, physicians, patients and personnel internal and external to the institution. Evaluates the quality of patient care to include access issues as well as promotional and educational materials for patients and referring offices. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. Acts as a role model when disseminating information and actively listens to the perspectives of all involved.

12. Other: Performs other duties as assigned. Qualifications QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s degree in related field
and#x2022; Minimum of 3-5 years of prior supervisory/management experience in a large, complex ambulatory practice or hospital setting
and#x2022; Requires strong communication, facilitation, and interpersonal skills and diplomacy
and#x2022; Requires a high degree of social facility and the ability to convey compassion
and#x2022; Demonstrated ability to simultaneously manage multiple role responsibilities and respond appropriately to multiple internal and external constituents.
and#x2022; Demonstrable project management skills
and#x2022; Ability to take initiative and exercise sound judgment, decision making and problem solving expertise
and#x2022; Demonstrable prior experience with working successfully with physicians and other clinicians


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

Strong verbal and written communication skills
and#x2022; Demonstrated ability to simultaneously manage multiple role responsibilities and respond appropriately to multiple internal and external constituents.
and#x2022; Demonstrable project management skills
and#x2022; Ability to take initiative and exercise sound judgment, decision making and problem solving expertise
and#x2022; Demonstrable prior experience with working successfully with physicians and other clinicians
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The department of emergency medicine is responsible for 80,000+ patient visits each year at the Brigham and Womenand#x2019;s Hospital emergency department, the Faulkner Hospital emergency department, and the Brigham and Womenand#x2019;s Urgent Care Center at Patriot Place/Foxborough. In addition, we have established collaborative relationships with multiple community hospitals in the region to improve the continuity, quality and safety of emergency care. The department prides itself on its ingenuity and creativity, launching several successful entrepreneurial initiatives over the past decade, including the STRATUS Center for Medical Simulation and a robust and expanding external consulting enterprise.

The senior project manager is a high-level position responsible for supporting the departmentand#x2019;s clinical operations, financial performance, business development, and strategic planning activities. In this role, the senior project manager will be responsible for leading cross-functional teams through complex projects with multiple stakeholders and tight timeframes. Sample projects include:
andshy;A) Managing engagements with our community hospital partners, and working with them to develop strategies, systems, and structures to improve emergency department performance
andshy;B) Teaming with the clinical director and nurse manager to support a comprehensive LEAN redesign of emergency department care processes
andshy;C) Optimizing staffing patterns at our urgent care center based on an analysis of patient arrival rates
andshy;D) Leading a patient affordability task force to reduce the costs without compromising patient care quality or safety
andshy;E) Acting in the capacity of Director and VPand#x2019;s staff representative on internal and external committees or task forces.

Supervisory responsibility will be dependent on projects assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Provides leadership, planning, analysis, and coordination for the implementation of high profile projects.
2. Assists with business development activities, including drafting proposals for community hospital partnership agreements. Provides external consulting services to our existing community partners on operational and financial activities.
3. Works closely with the administrative director to analyze and interpret financial, budget, operational, research, and training data used for decision-making.
4. Reviews emergency medicine activities across all entities for optimal efficiency (e.g., overhead structure, funding models for faculty administrative positions, physician extenders, etc.).
5. Provides leadership on business planning and ROI valuations across the department, and develops rigorous processes for testing assumptions, estimates of financial and clinical impact, and investment requirements.
6. Participates in senior leadership meetings and presents on current initiatives.
7. Provides internal consulting services on operational and financial matters.
8. Performs other related duties as assigned and/or required.
Requirements: QUALIFICATIONS:
1. Masters degree, preferably in business or public health (with emphasis on health care operations). Significant work experience will be taken into consideration.
2. Exceptional judgment and discretion in interacting with physicians and senior management on sensitive political and confidential issues.
3. A minimum of five years of work experience, with two years in a healthcare environment.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Initiative and ability to work independently, and resolve problems,
and#x2022; Ability to work well under pressure and prioritize work from several sources,
and#x2022; Demonstrated project management skills and ability to handle several projects and simultaneous deadlines,
and#x2022; Excellent interpersonal skills; ability to interact effectively with physicians, patients and other staff members, and ability to maintain strict confidentiality while communicating with various sources,
and#x2022; Financial aptitude,
and#x2022; Strong analytical skills,
and#x2022; Demonstrated computer skills and ability in Microsoft Word, Excel and other spreadsheet and database applications, and PowerPoint slide making software.

SUPERVISORY RESPONSIBILITY:

and#x2022; Supervises additional personnel as necessary to assist with projects.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting directly to the Sr. Operations Director of the Department of Radiation Oncology of the Brigham and Womenand#x2019;s Physicianand#x2019;s Organization (BWPO), the Project Manager is responsible for leading key departmental initiatives. The Project Manager has comprehensive responsibilities for the Dana Farber/Brigham and Womenand#x2019;s Cancer Center and BWPO department, as well as the Network locations. The Project Manager will provide a broad range of support to outpatient practices including comprehensive project management, operational assessments, data and programmatic support. Projects are primarily designed, but not limited to: (1) improve patient/customer service, (2) reduce cost and enhance revenue performance, (3) improve regulatory compliance and, (4) measure operational performance of individual departments to identify and implement opportunities of enhancements and internal control processes and (4) coordinating a variety of complex and confidential special projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
ESSENTIAL FUNCTIONS
1. Creates, and maintains project work plans and revises as appropriate to meet the changing needs and requirements of the various initiatives, including but not limited to, identifying, documenting, and scheduling project deliverables, milestones, and required tasks; and communicates this information to the clinical and administrative team as needed.
2. Ensures project requirements are achieved in a timely fashion and within guidelines.
3. Collects, organizes, and summarizes materials for presentation to various audiences.
4. Identify problems and opportunities for system and/or process improvements
5. Establish multi-disciplinary teams and provide leadership and project management for improvement projects, including, but not limited to, data capture and analysis, benchmarking, team facilitation, current-to-redesign state documentation, qualitative metrics, redesign implementation and evaluation.
6. Conduct ambulatory practice and ancillary services operations assessments. Serve as internal consultant to client practices in researching best practice and recommending improvements, access, work design and staff competencies, information systems, and financial performance, among others.
7. Lead, develop and maintain meaningful monthly revenue reporting and statistical and financial analyzes, including productivity measures/standards.
8. Design, develop, implement, maintain and manage performance improvement initiatives and benchmarking reporting
9. Assists with projects that encompass all activities of the ambulatory and development areas, including, operations, revenue, process improvements, process development, and business planning/market analysis.
10. Attends various committee meetings as needed.
11. Maintain relationships with practice leadership to ensure a thorough understanding of operational issues that affect the ambulatory practices.
12. Support provider and support staff educational initiatives related to revenue capture and regulatory compliance.
13. Identify, evaluate and recommend changes in processes and procedures that will contribute to improved patient care.
14. Work closely with practice leadership to develop a compliance program for each institution.
15. Participate in quality improvement initiatives across all network sites.
16. Pursue initiatives to expand and enhance revenue-reporting capabilities and improve efficiency across the BWPO, BWH, DFCI and Network sites.
17. Lead, develop and maintain appropriate reports and data summaries for BWPO, BWH, DFCI and network sites related to daily activities, or for future planning.
18. Establish and document departmental policies and procedures for financial, reimbursement, and administrative issues.
19. Assists the management team in presentation or meeting preparation.
20. Assist with the coordination and the implementation of building any new network sites.
21. Perform additional special projects as needed.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required. Masters degree in business, public or healthcare management preferred.
2. A minimum of 3-5 years of progressively responsible experience in process improvement or project management experience in healthcare, preferably in physician practice of managed care environment.
3. A broad knowledge of: (a) physician practice management and resource utilization; (b) organizational and management theory and practice; (c) administrative systems, financial and reimbursement issues and regulations; (d) strategic planning and implementation (e) current health delivery systems issues, (f) quality improvement processes, theory and practice.
4. Experience using quality improvement tools, such as process mapping, root cause analysis, and process redesigned preferred.
5. Demonstrate proficiency with project management required, along with exceptional multi-tasking skills.
6. Previous experience in an academic medical center strongly preferred.
7. Proficiency in MS Office, including Project, Word, Excel, PowerPoint, Access applications, and other data management systems required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with physicians, management, staff, patients, and other customers.
2. Exceptional written and verbal communication and organization skills.
3. Ability to manage multiple projects in varying states of development.
4. Excellent analytical skills.
5. Must be innovative and react quickly to new opportunities for improvements.
6. Demonstrate leadership skills across a broad range of constituents and work in a team environment.
7. Needs to be a highly motivated team player.
8. Must be capable of functioning independently and dealing persuasively and effectively with managers throughout the organization.
9. Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
10. Must be capable on interacting effectively with all levels of staff.
11. Ability to effectively handle challenging situations and to balance and shift multiple priorities.
12. Ability to handle sensitive and confidential patient and employee information.

WORKING CONDITIONS:
1. Ability to work and excel in a complex, demanding environment required with time-sensitive deadlines, and the workload could necessitate working evenings.
2. On occasion, early morning or late afternoon meetings may need to be accommodated.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position is responsible for supporting the Executive Administrator for the Department of Anesthesiology, Perioperative and Pain Medicine (and#x201c;APPMand#x201d;). The senior project analyst will support high-profile projects in business development, financial analysis and planning, strategic planning, network development and contracts, and other related areas that improve the overall operations, efficiency and financial condition of the APPM that crosses its clinical, education and research missions.

Upon assignment by the Executive Administrator, the senior project analyst will complete necessary financial and statistical analyses; interact with other APPM, BWPO and BWH leadership for approval and input; organize the presentation of completed materials to various APPM constituencies, and conduct follow-up analysis. The senior project analyst will also complete various ad-hoc financial analyses and other tasks as assigned by the Executive Administrator.

The scope of this role spans all of the APPMand#x2019;s Brigham and Womenand#x2019;s Physician Organization (BWPO), Brigham Anesthesiology Research and Education Fund (BMREF), Brigham and Womenand#x2019;s Hospital (BWH), and Harvard Medical School (HMS) initiatives, accounts, employees, and related issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Continuously interface with the Executive Administrator to provide support in the capture, analysis, interpretation, and utilization of financial, budget, billing, productivity, research, and training data used in decision-making that meets the needs of the APPM leadership team.

and#x2022; Assist with monthly executive dashboardsand#x2014;capturing financial, operational, billing, scheduling, productivity and administrative information on all APPM and APPM-related BWH lines of business and accountsand#x2014;for use by APPM and BWH senior management.

and#x2022; Assist Finance Manager with monthly financial statements capturing the comprehensive financial performance and budgetary implications of the APPMand#x2019;s activities.

and#x2022; Manage a real-time accounting and summary of all APPM chairman commitments to internal (faculty, staff) and external (hospital, other BWH departments) constituencies.

and#x2022; Continually review of APPM activities across all entities for optimal efficiency (e.g., overhead structure, funding models for faculty administrative positions, physician extenders, etc.).

and#x2022; Review approaches to analysis, business planning and ROI valuations across the APPM divisions, and develop rigorous processes for testing assumptions, estimates of financial and clinical impact, and investment requirements.

and#x2022; Provides assistance in APPM senior leadership meetings as needed and present work pertaining to current initiatives.

and#x2022; In collaboration with the BWPO, Hospital, or APPM business partners, provides project assistance, planning, analysis, and coordination for the implementation of high profile projects within the APPM administration.

and#x2022; Provides internal consulting services to the APPM divisions on operational and financial matters.

and#x2022; Assists in the development of new programs and provides support on a variety of initiatives within the APPM.

and#x2022; Researches, collects, and presents information on industry standards and benchmarks that are relevant to an academic medical center in a major US city. Provides documentation to support relevance of the recommended measures and benchmarks.

and#x2022; Perform other related duties as assigned and/or required.

OTHER DUTIES AND RESPONSIBILITIES

and#x2022; Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners.

and#x2022; Follows safe practices required for the position.

and#x2022; Complies with appropriate BWH and Partners policies and procedures.

and#x2022; Fulfills any training required by BWH and/or Partners, as appropriate.

and#x2022; Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Requirements: QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s Degree required, preferably in Business Administration (Accounting or Finance), Health Care Administration, or related field.

and#x2022; Master degree in related finance or healthcare field preferred (e.g., MBA or MHA).

and#x2022; 3-5 years progressive experience in finance, healthcare management, and/or strategic planning required; additional years of experience in healthcare financial management/analysis and business planning preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong financial analysis and modeling skills. Experience with assessing the viability, stability and profitability of a business, program or project through calculations and projections in order to provide direction regarding possible actions or alternatives.

and#x2022; Thorough understanding of and experience with advanced financial and accounting principals.

and#x2022; Excellent interpersonal, communication, and writing skills for formal and informal modes of communication. Must be able to articulate, verbally and in writing, clear concise information that addresses the topic. Anticipates additional questions that may arise in the discussion of a topic and obtains information in advance whenever possible.

and#x2022; A broad and thorough knowledge of organizational theory, systems and analytical approach to problem solving and interrelationships of clinical, teaching and research activities.

and#x2022; Ability to independently assess, determine, and evaluate potentially critical factors for consideration when presented with routine or novel projects.

and#x2022; A high degree of social facility in obtaining cooperation and support from a broad range of people.

and#x2022; Must be able to demonstrate discretion in the exposure to and use of confidential business or patient data/information.

and#x2022; Must possess the ability to make sound decisions, based on instinct, knowledge of the situation, and the general understanding of APPM administrationand#x2019;s common practices in working with and responding to the constituents of the Department of Medicine.

and#x2022; Familiarity and experience with LEAN and Six Sigma principles.

and#x2022; Strong Microsoft Office (w/advanced PP and Excel) required.

and#x2022; Considerable analytical skills required, including profit and loss, reimbursement analysis, business trends and process analysis, and identification of system weaknesses.

and#x2022; Ability to generate and encourage creative ideas, innovative thinking, and imaginative solutions to issues or problems.

and#x2022; Proven track record of maintaining the highest standards of performance, quality, credibility, and integrity.

and#x2022; Ability to manage multiple, competing priorities within the context of a complex and large organization; ability to operate in a matrixed environment.

and#x2022; Demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving.

and#x2022; Ability to work independently and accurately; must independently resolve most problems encountered.

WORKING CONDITIONS:
and#x2022; Work in a business office setting

and#x2022; Have the ability to independently adjust his/her assignments, workload, and schedule as necessary to respond to requests by the APPM administration; may need to attend early or late meetings as assigned and/or as appropriate.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Operations Coordinator is responsible for overall coordination for the clinical and administrative aspects of the Gynecologic Program in Radiation Oncology, to include patient referral, scheduling activities, responding to customerand#x2019;s information needs, preparing, organizing, and maintaining treatment records, and responds to patient information needs; and manages systems for billing and data management for the program staff. The Operations Coordinator reports directly to the Operations Manager, and works in conjunction with MDsand#x2019; providing external beam/brachytherapy, physicists, nurses, therapists and other designated program personnel support.

Employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, the employee is expected to:

- Work in an efficient manner
- Practice safe patient care
- Practice multi-disciplinary cross-coverage duties as needed
- Work effectively in a team environment
- Demonstrate a consistently high level of professionalism
- Provide excellent, consistent customer service
- Be flexible
- Be willing to participate in changes to improve the Patient First Foundation environment

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical
1. Answers phone in a courteous timely manner, screens calls for emergencies and makes appointments as needed making sure clientsand#x2019; needs are met. Adhere to organizational and departmental service standards related to telephone access in order to ensure that the patients, referring physicians, and other customers can easily access the practice by telephone.
2. Facilitate answering of incoming calls and messages, and triages calls appropriately to MDs and other key personnel as necessary.
3. Develops and manages systems for the scheduling of multidisciplinary procedures/therapy. Liaison with other departments (i.e. Anesthesia Gyn Oncology, operating room, and Radiology). Notifies Anesthesia at least 48 hours before the schedule day to let them know how many cases that are scheduled. Notifies Radium Room at least 24 hours before the patient is scheduled to be admitted.
4. Develops and manages systems to receive timely patient referrals for all gynecologic patient care including the brachytherapy program
5. Schedules all patient consultation, follow-up and re-consultation appointments and informs patients. Confirms patient appointments via phone and mail; and assists with patient questions. Reinforce patient education given by nursing staff when patients call with questions.
6. Obtains patient information from outside institutions and confirms patientsand#x2019; appointments via email to referring physician. Performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record and films, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
7. Inputs and reviews registration information. Operates computer terminal and must be proficient in multiple practice management systems.
8. Has a good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiologist tests.
9. Assists with maintaining space in an orderly fashion. Assists with maintaining supply levels. Carries out daily start-up and shut-down functions.
10. Completes all follow-up on past dayand#x2019;s patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and /or other communications indicated or necessary.
11. Performs all check-out functions and provides patient with all necessary documentation associated with upcoming appointments.
12. Responsible for Chart preparation for all patients and all appointments including, but not limited to:
i Prepares and retrieves charts, including obtaining appropriate outside hospital information (i.e. films, pathology reports and record etc.)
ii Secure outside films, pathology reports and records for all patients.
iii Obtain all necessary Patient Health Information including but not limited to: lab results, pathology reports, radiographic studies and physicianand#x2019;s notes.
iv Coordinate the sending of outside pathology slides for review at BWH prior to patient consultation
v Gathers PATC records and OR anesthesia records
vi Provide other items as needed
vii Completes the QA chart tracking process within ARIA.
13. Oversees the preparation and tracking of records/films/materials in preparation for appointments
14. Coordinates information flow among treatment team (physics, therapists, tech coordinator, nursing, and MD).
15. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
16. Coordinates, attends and participates in weekly meeting
i Prepares and updates list of patients to be presented at conference
ii Discuss patient scheduling needs with MD
iii Documents treatment decisions, schedule changes and diagnostic tests needed
17. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
18. Will provide coverage for the Operations Coordinator of the Brachytherapy Program, as needed

Administrative
1. Works with hospital and professional financial modalities to monitor and maintain a billing system for gynecology patients
2. Participates in development of gynecologic QA activities.
i Prepares the gyn patient list and gathers the records required for the bi-monthly brachtherapy QI rounds
3. Builds and maintains effective working relationships with secretaries and nurses from other departments, as well as with physics, nursing, MD, and administrative staff from Radiation Oncology department.
4. Responsible for maintaining and updating office supplies
5. The candidate will be responsible for preparing materials for case conferences, tumor board and national meetings as they relate to Gynecologic practice.
6. Perform other duties as assigned
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Previous clinical and/or administrative experience preferred, including prior
scheduling experience.
3. Exemplary attention to detail.
4. Impeccable customer service skills, especially when interacting with patients.
5. 3-5 or more years experience in a fast-paced hospital or ambulatory care setting preferred.
6. Proficiency in MS Office and basic computer applications required.
7. Excellent typing skills. Technical proficiency with the internet, e-mail, and computer-based searches.
8. Knowledge of ARIA, BICS, LMR, Percipio, and IDX systems a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional ability to prioritize multiple tasks and resources to meet department objectives related to overall management of patient care in a very busy atmosphere.
2. Effectively working with physicians to manage their clinic schedules, along with balancing their academic commitments.
3. Able to maintain a positive attitude with patients and staff, along with an appreciation and awareness of patientsand#x2019; experiences.
4. Excellent communication, interpersonal skills and client relationships.
5. Able to work independently and display good judgment.
6. Ability to navigate and develop effective working relationships within a large organization.
7. Able to receive and act upon coaching and feedback.

WORKING CONDITIONS:
1. Fast paced and busy patient care environment with sensitive health issues
2. Frequent interaction with MD's, patients, and other health care providers
3. Responsibilities will change as practice grows
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Operations Coordinator is responsible for overall coordination for the clinical and administrative aspects of the Brachytherapy Program in Radiation Oncology, to include patient referral, scheduling activities, responding to customerand#x2019;s information needs, preparing, organizing, and maintaining treatment records, and responds to patient information needs; and manages systems for billing and data management for the program staff. The Operations Coordinator directly to the Operations Manager, and works in conjunction with MDsand#x2019; providing external beam/brachytherapy, physicists, nurses, therapists and other designated program personnel support.

Employee is responsible for understanding the importance of and contributing to creating an environment that puts Patients First. To that end, the employee is expected to:

- Work in an efficient manner
- Practice safe patient care
- Practice multi-disciplinary cross-coverage duties as needed
- Work effectively in a team environment
- Demonstrate a consistently high level of professionalism
- Provide excellent, consistent customer service
- Be flexible
- Be willing to participate in changes to improve the Patient First Foundation environment

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical
1. Answers phone in a courteous timely manner, screens calls for emergencies and makes appointments as needed making sure clientsand#x2019; needs are met. Adhere to organizational and departmental service standards related to telephone access in order to ensure that the patients, referring physicians, and other customers can easily access the practice by telephone.
2. Facilitate answering of incoming calls and messages, and triages calls appropriately to MDs and other key personnel as necessary.

3. Develops and manages systems for the scheduling of multidisciplinary procedures/therapy. Liaison with other departments (i.e. Anesthesia Cardiology, Surgery). Notifies Anesthesia at least 48 hours before the schedule day to let them know how many cases that are scheduled.
4. Develops and manages systems to receive timely patient referrals for all brachytherapy patient care including the brachytherapy program.
5. Schedules all patient consultation, follow-up and re-consultation appointments and informs patients. Confirms patient appointments via phone and mail; and assists with patient questions. Reinforce patient education given by nursing staff when patients call with questions.
6. Obtains patient information from outside institutions and confirms patientsand#x2019; appointments via email to referring physician. Performs all tasks necessary to ensure needed information for a successful visit such as availability of the medical record and films, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
7. Inputs and reviews registration information. Operates computer terminal and must be proficient in multiple practice management systems.
8. Has a good understanding of radiology prior authorization process and requirements. Must utilize radiology order entry system to schedule all necessary radiologist tests.
9. Assists with maintaining space in an orderly fashion. Assists with maintaining supply levels. Carries out daily start-up and shut-down functions.
10. Completes all follow-up on past dayand#x2019;s patient visits by reviewing list of patients seen and obtaining forms/referrals/authorizations and /or other communications indicated or necessary.
11. Performs all check-out functions and provides patient with all necessary documentation associated with upcoming appointments.
12. Responsible for Chart preparation for all patients and all appointments including, but not limited to:
i Prepares and retrieves charts, including obtaining appropriate outside hospital information (i.e. films, pathology reports and record etc.)
ii Secure outside films, pathology reports and records for all patients.
iii Obtain all necessary Patient Health Information including but not limited to: lab results, pathology reports, radiographic studies and physicianand#x2019;s notes.
iv Coordinate the sending of outside pathology slides for review at BWH prior to patient consultation
v Gathers PATC records and OR anesthesia records
vi Provide other items as needed
vii Completes the QA chart tracking process within ARIA.
13. Oversees the preparation and tracking of records/films/materials in preparation for appointments
14. Coordinates information flow among treatment team (physics, therapists, tech coordinator, nursing, and MD).
15. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
16. Coordinates, attends and participates in weekly meeting
i Prepares and updates list of patients to be presented at conference
ii Discuss patient scheduling needs with MD
iii Documents treatment decisions, schedule changes and diagnostic tests needed
17. Responsible for ordering all necessary tests for patients and communicating diagnostic appointments and availability of results to MD for treatment decisions
18. Will provide coverage for the Gynecology Coordinator, as needed

Administrative
1. Works with hospital and professional financial modalities to monitor and maintain a billing system for Brachytherapy patients
2. Participates in development of Brachytherapy QA activities.
i Prepares the gyn patient list and gathers the records required for the weekly brachtherapy QI rounds
3. Builds and maintains effective working relationships with secretaries and nurses from other departments, as well as with physics, nursing, MD, and administrative staff from Radiation Oncology department.
4. Responsible for maintaining and updating office supplies
5. Perform other duties as assigned
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Previous clinical and/or administrative experience preferred, including prior
scheduling experience.
3. Exemplary attention to detail.
4. Impeccable customer service skills, especially when interacting with patients.
5. 3-5 or more years experience in a fast-paced hospital or ambulatory care setting preferred.
6. Proficiency in MS Office and basic computer applications required.
7. Excellent typing skills. Technical proficiency with the internet, e-mail, and computer-based searches.
8. Knowledge of ARIA, BICS, LMR, Percipio, and IDX systems a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Exceptional ability to prioritize multiple tasks and resources to meet department objectives related to overall management of patient care in a very busy atmosphere.
2. Effectively working with physicians to manage their clinic schedules, along with balancing their academic commitments.
3. Able to activity manage highly complex and resource alignments, (i.e. operating rooms, treatment planning environments and quality assurance needs).
4. Able to create logical workflows of complex pathways of patient care.
5. Able to reconcile scheduling conflicts within the inter/intra departments
6. Successfully negotiate scheduling Brach therapy events within the following areas: operation room, cath lab, interventional lab, multi-disciplinary clinic and administrative events with other staff and coordinators.
7. Able to maintain a positive attitude with patients and staff, along with an appreciation and awareness of patientsand#x2019; experiences.
8. Excellent communication, interpersonal skills and client relationships.
9. Able to work independently and display good judgment.
10. Ability to navigate and develop effective working relationships within a large organization.
11. Able to receive and act upon coaching and feedback.

WORKING CONDITIONS:
1. Fast paced and busy patient care environment with sensitive health issues
2. Frequent interaction with MD's, patients, and other health care providers
3. Responsibilities will change as practice grows
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
S/he will provide support for the Cardiac Surgery clinical quality and research database. This includes, but is not limited to, data compilation, documentation and data validation of all eligible patient cases for the purposes of quality data reporting to regulatory and other agencies. S/he will be primarily responsible for insuring data accuracy for reporting to State, regulatory and other agencies.

Analyzes data and recommends quality improvement initiatives for the purpose of performance improvement measures.

DUTIES AND RESPONSIBILITIES:
1. Data Gathering

and#x2022; Participates in the reliable collection of preoperative, operative, and postoperative components for approximately 2,000 heart cases per annum.

and#x2022; Participates in the collection of reliable, valid data for comparative risk-adjusted outcomes of Cardiac Surgery.

and#x2022; Demonstrates appropriate utilization of resources necessary to obtain valid, reliable clinical data.

and#x2022; Demonstrates applicability of methodology and reliability of data definitions and reviews through inter-reliability testing

and#x2022; Identifies areas for streamlining and improving the data collection process. Provides ideas, recommendations and alternative strategies where appropriate.

and#x2022; Elicits support necessary to obtain valid, reliable data for reporting to regulatory agencies.

and#x2022; Maintains up to date knowledge of regulatory changes of definitions and variables for reporting data.

and#x2022; Ensures and maintains confidentiality of data in compliance with HIPAA and PHS Human Research Committee regulations
2. Software Management

and#x2022; Responsible for determining and utilizing software applications available at BWH for data collection and analysis.

and#x2022; Participates in the accurate entry of data into the programand#x2019;s software to ensure the transmission of completed data to regulatory agencies as required (STS, DPH).

and#x2022; Assists in the testing of the functionality's of the web application as an Alpha test site and provides feedback and comments for the purpose of identifying ways of enhance the data entry to improve performance.
1. Works Effectively with Patients, Families, and Staff

and#x2022; Collaborates in a professional manner with all members of the healthcare team to promote the goals and objectives of the Division of Cardiac Surgery. This will require working with a wide variety of individuals, Divisions and Organizations.

and#x2022; Collaborates in a professional manner with colleagues involved in data collection and reporting at local, regional and other cardiac surgery site(s).

and#x2022; Maintains a professional relationship with patients and families via telephone and written communications for 30 day post operative follow-up data collection

and#x2022; Educates lay and professional individuals and groups as to the nature of the project through individual as well as public presentations as needed.
2. Clinical Research Application

and#x2022; Participates in the preparation and presentation of clear, precise and clinically accurate summaries of findings including their significance and implications to various audiences.

and#x2022; Participates in the preparation of appropriate clinical criteria and/or benchmarks for medical review.

and#x2022; Utilizing the analysis of the study data and professional expertise, provide recommendations to improve patient care.

and#x2022; Possesses clinical knowledge of medical care processes and the analytical ability to correlate clinical diagnosis and symptoms with established diagnostic and treatment modalities.

REPORTING RELATIONSHIPS:

Directly reports to Clinical Database Program Manager.
Requirements: QUALIFICATIONS:
1. Bachelors degree in related health care field required, Masterand#x2019;s preferred.
2. Minimum 3-5 years of clinical experience, preferably in surgical critical care and/or cardiothoracic surgery.
3. Working knowledge of cardiac procedures and terminology
4. Computer proficiency required and#x2013; familiarity and comfort with MS Office products is essential for success in this position (Word, Excel, PowerPoint and Microsoft Access).
5. Medical record review and abstraction experience preferred.
6. Database management experience strongly preferred.
7. Meticulous attention to detail and problem solving skills
8. Statistical knowledge highly preferred.
9. Background in quality improvement/assessment or utilization management strongly preferred.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Trauma Data Coordinator will provide support for the trauma registry and the trauma programand#x2019;s follow-up with referring hospitals. This will involve capturing and documenting approximately 50 elements of demographic and clinical information in the trauma database per trauma patient, reporting query results to internal program staff, assisting the Trauma Program Manager with reporting to referring hospitals, and working on enhancing the systems and data capture process.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Identify trauma patient admissions daily, verifies information, collects and enters all appropriate data into the trauma registry database.
2. Serve as an active participant in the divisionand#x2019;s continuous quality improvement program through various efforts including distribution and presentation of data and appropriate follow-up.
3. Maintains data and submits reports for activities related to the BWH Trauma and Burn Center divisions and organizations.
4. Interpret and disseminate research findings for applications to patient care marketing. Promotes and facilitates the development and identification of existing support systems necessary for improving patient care services.
5. Responsible for all administrative work, follow through on marketing plan and initiatives. This will include large mailings, distribution of brochures, distribution of newsletters and flyers, sending correspondence to referral institutions and organizing seminars, talks and lectures both inside and outside of Brigham and Womenand#x2019;s Hospital.
6. Provide ideas, recommendations and alternative strategies where appropriate. Participate in professional development to assure the most advanced skills and knowledge of a hospital and trauma data information systems.
7. Investigate and maintain data on potential referral institutions and organizations and assist in the development of marketing.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required.
2. Well-developed computer skills.
3. Excellent typing and editing skills.
4. Exposure to clinical environment and medical terminology preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong computer skills crucial; experience with data collection, data analysis, and/or data reporting preferred.

and#x2022; Ideal candidate will be well organized, detail-oriented, and possess the ability to work independently while exercising good judgment.

and#x2022; Must be a team player that enjoys dealing with people both in the office environment and via the telephone.

and#x2022; Must be able to balance multiple priorities and work well under pressure.

and#x2022; Good patient interaction skills and a commitment to customer service are essential.

WORKING CONDITIONS:
and#x2022; Office environment
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Project Manger is responsible for providing project management support to BWH-based Surgical Services and Imaging Departments under the direction of the Director of Surgical Services Operations and Program Development and the Vice President of Surgical Services and Imaging.

Major responsibilities include (1) providing comprehensive project management services; (2) analyzing and organizing qualitative and quantitative clinical, financial and administrative data; (3) coordinating a variety of complex and confidential special projects. (4) Supervisory responsibility based on project assigned.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Under the leadership of the Director of Surgical Services Operations and Program Development, facilitates interdisciplinary initiatives to ensure safe, predictable, efficient and effective delivery of services across the perioperative continuum of care.
2. In collaboration with interdisciplinary perioperative quality leaders, direct development and implementation of process improvement initiatives aimed at improving patient safety and compliance with Joint Commission, CMS, and DPH regulations across the perioperative continuum of care.
3. Provide internal consulting services (analytics, reporting, and project management) for the Perioperative Governance Committee and associated subcommittees. Develop and implement process improvement initiatives that support optimal patient flow, OR capacity management, and block time utilization.
4. In close collaboration with the Center for Clinical Excellence and perioperative leadership, support the development and reporting of key perioperative measures (e.g. volume, profitability, efficiency, quality, utilization, etc) in the Balanced Scorecard and other reports.
5. Develop and implement project workplans that facilitate the success of projects that span key functional areas, including operations, process improvement, program development, revenue capture, expense management, etc. Project management functions include:
a. Creating, executing, and revising workplans as appropriate to meet the changing needs and requirements that are typical in a dynamic healthcare environment.
b. Identifying and scheduling project deliverables, milestones and required tasks.
c. Communicating all action items and updates with key stakeholders.
d. Managing day to day operational aspects of a project and scope.
e. Ensuring project requirements are achieved in a timely fashion and within guidelines.
6. Collect, organize, and summarize materials for presentations by administrative and clinical colleagues.
7. Proactively manage projects and issues that are significant, sensitive, political and confidential in nature.
8. Other duties as assigned.
Requirements: QUALIFICATIONS:
1. MBA, MHA, MPH required preferably in public or health management or the sciences. Significant work experience will be taken into consideration.
2. A minimum of two years of work experience in a healthcare environment.
3. Strong business analysis background would be most desirable.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Superb analytic, reporting and project management skills.
2. A high degree of social facility in obtaining cooperation and support from a broad range of people and ability to work effectively with physician, nursing, administrative, and ancillary staff.
3. Strong communication and organizational skills.
4. Exceptional judgment and discretion in interacting with clinicians and senior management on politically sensitive and confidential issues.
5. Ability to focus detailed, concentrated effort on multiple projects and re-establish priorities as necessary.
6. Ability to prioritize resolution of time sensitive issues.
7. Demonstrated ability to function in a busy office environment within the context of a large medical center and health care delivery system.
8. Initiative and ability to work independently.

WORKING CONDITIONS:
A challenging, fast-paced, highly dynamic office-based working environment. May require extended workdays at times.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Connors Center for Womenand#x2019;s Health and Gender Biology at Brigham and Womenand#x2019;s Hospital (BWH) seeks an experienced policy director to advance the strategic goals of its Womenand#x2019;s Health Policy and Advocacy Program. The mission of the program is to influence policy at all levels and#x2013; institutional, local, and national and#x2013; to promote the highest standard of health and health care for all women. Reporting to the Executive Director of the Connors Center and working closely with the rest of the Connors Center team, the Director will be responsible for planning, program development, management coordination, design and delivery of products and outcomes, and fund development. Building on the hospitaland#x2019;s strengths in clinical care, teaching, and research, the Director will build linkages between academic medicine, public health and policy leaders, and develop collaborations internally and externally to improve womenand#x2019;s health through policy activities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Work collaboratively to develop and implement plans for the womenand#x2019;s health policy and advocacy program that address vital current and emerging policy issues and are grounded in the clinical and research work of the BWH. Bring creativity and, where appropriate, an entrepreneurial mindset to this endeavor.
and#x2022; Provide leadership within the hospital and with key external audiences to build awareness of critical womenand#x2019;s health policy issues among health system stakeholders and key policymakers.
and#x2022; Build linkages with womenand#x2019;s health policy stakeholders and resources outside of BWH. Effectively integrate these partnerships into the work of the Connors Center to advance the research, clinical, educational, policy and advocacy goals for womenand#x2019;s health. Serve as liaison with outside organizations on womenand#x2019;s health policy issues.
and#x2022; Maintain up-to-date knowledge of key current and emerging womenand#x2019;s health policy issues. Integrate new information into the Programand#x2019;s activities as appropriate.
and#x2022; Work with others in the BWH, Partners HealthCare, and Harvard medical and public health communities to develop and advance a policy agenda in womenand#x2019;s health. Develop and maintain effective working relationships with key members of these organizations
and#x2022; In cooperation with the BWH Development Office, obtain grant funding from appropriate channels to support the programand#x2019;s strategic goals and activities.
and#x2022; Identify and implement strategic and programmatic opportunities that link Connors Center research, clinical, educational, policy and advocacy functions. Participate in ongoing and ad hoc working groups within the Connors Center and hospital as appropriate to advance the overall mission.
and#x2022; Develop comprehensive issue briefs, draft policy documents, and prepare presentations for multiple audiences and purposes. Support Connors Center leadership and other BWH faculty in policy and advocacy activities including developing briefing materials, drafting publications, and preparing physicians for expert testimony.
and#x2022; Undertake or promote research, as appropriate, to advance knowledge and understanding of unanswered questions that advance the womenand#x2019;s health policy agenda.
and#x2022; Hire, supervise, and be responsible for the development of staff within the Policy and Advocacy Program.
and#x2022; Perform all other duties and special projects as assigned.
Requirements: QUALIFICATIONS:
1. Significant experience working with multiple stakeholders in health care: policy leaders, legislators, advocates, interest groups, physicians, researchers, and the media.
2. Minimum of 6-8 years related work experience preferred.
3. Graduate degree in public policy, health policy, public health, or related field.
4. Demonstrated success in collaborative program development.
5. Strong grasp of the environment and challenges of a leading academic medical center.
6. Demonstrated leadership and management ability, and ability to work effectively as part of a team.
7. Established relationships within the health care, womenand#x2019;s health and health policy communities.
8. Experience identifying and successfully pursuing fundraising opportunities.
9. Outstanding interpersonal and communication skills.
10. Commitment to issues of womenand#x2019;s health essential.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Deep understanding of policy formulation and change in the health care arena, particularly in the fields of health reform and womenand#x2019;s health.
2. Knowledge of Massachusetts health reform and the Affordable Care Act including content, political context, and implementation issues.
3. Experience in strategic planning, program development, and implementation.
4. Demonstrated leadership skills in a team-oriented environment, developing new programs and managing change in complex institutions.
5. Excellent communication (interpersonal, oral, and written) skills with the ability to present complicated information to a broad range of audiences.
6. Demonstrated ability to collaborate with a wide range of constituents.
7. Exceptional judgment and discretion in interacting with physicians, senior management, and external constituents.
8. Initiative and ability to work both independently and collaboratively.
9. Ability to manage multiple complex and concurrent projects.

WORKING CONDITIONS:
Needs to be able to work on multiple tasks simultaneously, both independently and as part of a team.

SUPERVISORY RESPONSIBILITY:
Policy analyst and interns, as resources dictate.

FISCAL RESPONSIBILITY:
Oversees program-specific grants and sundry fund, as available.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary/Overview Statement:
Working under the direction of the Director of Quality Programs and the Coding Manager, the Senior Consultant will work to strengthen clinical coding practices to ensure that all ICD-9 and CPT coding accurately reflects the patientand#x2019;s complexity and clinical course. S/he will be working on projects to comply with an increasing number of external reporting mandates and improvement initiatives that relate to clinical coding documentation. This position requires an individual who has experience in and thrives on developing programs from early concepts through full implementation, and can thereafter skillfully manage the program. This position also requires professional confidence as a largely independent and self-sustaining staff contributor, and as a process and change leader.


Principal Duties and Responsibilities:
1. Develops a process for conducting a second level review of patient records for a specified patient population within 24 business hours of initial ICD-9 coding to evaluate:
(a) Accuracy of principal and secondary diagnosis codes for DRG assignment, risk of mortality, and severity of illness;
(b) Accuracy of secondary diagnosis codes specific to complications;
(c) Correct attribution of POA flag for all complications identified via initial ICD-9 coding;
(d) Accuracy of admit source, discharge destination, and discharge status;
(e) Correct sequencing of secondary ICD-codes.
2. Facilitates prompt change of all patient-level coding modifications identified through the second level review process.
3. Gains a thorough understanding of all existing quality outcomes measurement systems and other data sources (e.g., UHC, BWH Balanced Scorecard, CMS Hospital Compare, Leapfrog Group, Healthgrades); integrates relevant findings (e.g., complication rates) from various internal and external data sources into work.
4. Develops a standardized methodology and tools for assessing the effectiveness of second level review activities.
5. Develops monthly quality performance reports (and presentations as needed) for the Director of Quality Programs and Coding Manager; presents quality performance reports at the bimonthly coding complication meetings.
6. Works with professional coding staff regarding trends specific to ICD-9-CM coding accuracy and sequencing identified through the second level review process.
7. Establishes effective and collaborative working relationships with members of the hospital community, clinical departments, administrative departments, and quality and HIS staff across the Partners Health System.
8. Keeps current with ICD-9-CM coding concepts and guidelines and integrates key concepts into work.
9. All other duties as assigned. Qualifications Qualifications
and#x2022; Bachelors Degree in Nursing, Pharmacy, or similar/related clinical field required
and#x2022; Masters Degree, or 2-5 years relevant work experience, preferred
and#x2022; Knowledge of ICD-9 CM and CPT codes
and#x2022; Experience in quality measurement and/or improvement, patient safety, or health science research preferred
and#x2022; Relevant experience using one or more performance improvement strategies such as IHIand#x2019;s Rapid Cycle Testing, Reliability Theory, GEand#x2019;s Change Acceleration Process in quality improvement and project management work
and#x2022; Experience working in a large and complex health care organization preferred
and#x2022; Knowledge of state and federal regulations specific to external reporting mandates
Skills/Abilities/Competencies
and#x2022; Superior organizational and interpersonal skills with ability to work independently
and#x2022; Excellent communication and follow up accompanied by the ability to analyze and present data in a way to influence and change behavior
and#x2022; Excellent Creativity and enthusiasm for developing and implementing new programs
and#x2022; High degree of professionalism, discretion, and confidentiality
and#x2022; Comfortable interacting with a vast array of administrative and clinical staff, ranging from the Chief Medical Officer and department Chairs, to frontline care providers
and#x2022; Experience with performance improvement methods and data analysis
and#x2022; Strong project management skills with experience in planning, facilitating, and organizing improvement teams
and#x2022; Strong computer skills (Word, Excel, and PowerPoint applications), with ability to utilize spreadsheet and graphic programs to produce bar graphs and charts, are required for this position
and#x2022; Frequent, daily use of computer, telephone, fax machine
and#x2022; Highly confidential data and medical records materials require extreme discretion
and#x2022; Ability to meet strict timelines
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Incumbent will be responsible for review and analysis of coding and compliance activities directly related to reimbursement for professional and technical services. Incumbent will perform audits of clinicians to ensure that documentation supports the service that was performed. Incumbent will be responsible for educating the clinicians on coding and compliance issues and tracking completion of compliance training.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Perform weekly concurrent billing audit of professional and technical charges for the Department of Pathology. Includes follow-up with providers and other department staff as appropriate.
2. As required, responsible for preparing audits for individual providers, sub-specialty service group, post-payment, etc. These audits will include benchmarking against department and/or national averages.
3. Responsible for coordinating audit activities with BWPO and/or BWH billing staff as appropriate.
4. Responsible for follow-up audits, as needed.
5. Responsible for tracking coding issues by test, sub-specialty service group, provider, etc. and providing necessary education to improve coding. May prepare reports and present findings to management.
6. Responsible for training providers and other Department staff on coding and documentation regulations and requirements.
7. Responsible for preparing and distributing billing alerts as necessary.
8. Responsible for reporting and resolving any and all billing issues discovered during audits.
9. Keep informed of third party regulations in billing/reimbursement and maintain files of coding publications.
10. Handle special projects as assigned.
11. Participate in continuing education programs to ensure that coding knowledge remains current.
12. As required perform biannual searches of andiquest;excluded partiesandiquest; lists maintained by Federal agencies. Identify and include in search all contractors employed by the Department and any employees not included in searches performed by Partners Human Resources or BWH Physician Services. Maintain files for all searches.
13. Perform all other duties as assigned.
Requirements: QUALIFICATIONS:
1. BA/BS Degree preferred
2. 5+ years of experience in a healthcare setting including ICD-9 and CPT Coding experience required
3. Knowledge of CMS and other 3rd party payers, billing and documentation requirements required.
4. American Academy of Professional Coders (AAPC) or Certified Coding Specialist (CCS) certification, strongly preferred

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to present findings and discuss issues with providers confidently and effectively
2. Strong attention to detail
3. Ability to interact with all levels of staff
4. Strong interpersonal, analytical, and presentation skills
5. Strong written and oral communication skills
6. Strong organizational skills
7. Excellent problem-solving skills
8. In-depth understanding and knowledge of ICD-9 and CPT coding
9. Ability to work both independently and as part of a team
10. Ability to work under pressure, multi-task, and meet deadlines
11. Familiarity with common office equipment and computer software, including MS Office and Database software

WORKING CONDITIONS:
Professional office environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

The Sr. Fellowship/Credentialing Administrator is responsible for the operational management of Division ACGME-accredited and non-accredited fellowships and for credentialing and appointing of Division faculty and fellows. Working under very general supervision from the Program Director and Administrative Director, provides support to the Division to ensure faculty and fellows are appointed and credentialed in a timely manner, facilitates visas in conjunction with the Partnersand#x2019; International Office (PIO) and ensures compliance with ACGME and Partnersand#x2019; GME policies. The position requires a comprehensive and detailed understanding of ACGME, departmental and hospital policies as well as a high degree of initiative and independent judgment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Fellowship:
1. Working closely with the Program Director and Administrative Director, manages the day-to-day administrative needs of the fellowship program(s). Identifies and evaluates the means for improving workflow and cost effectiveness; makes recommendations to the Training Director for improvements.
2. Together with the Program Director, completes required national and hospital surveys, collating and reporting program or trainee data. Prepares for and assists in the readiness of the program for ACGME site visits, conducted every 5 years or less, as well as other activities associated with program accreditation. Prepares and assists in the readiness of the program for GME Internal reviews of the program, conducted at the midpoint of the accreditation cycle.
3. Provides both administrative supervision and support to fellows. Acts as a liaison between fellows and hospital administration when necessary. Acts as a liaison to other Hospitals, units and departments regarding resident recruitment, orientation, annual program affiliation agreements, contracts, etc. Oversees department-level trainee orientation and task-specific training/certification.
4. Manages and coordinates the annual fellowship recruitment process, identifying interview dates, organizing applicantsand#x2019; files, contacting applicants and faculty members (BWH and MGH) to schedule interviews, developing and distributing orientation packets, and organizing all aspects of the interview day. Creates and maintains survey tool to obtain feedback on applicants.
5. In conjunction with the Program Director, interprets and applies ACGME, ABMS and hospital policies to support compliance. Tracks, reports, and ensures compliance with procedures regarding licensing, moonlighting, CRICO extensions, annual contracts, and initial and re-credentialing of trainees.
6. Manages materials for specialty-specific national, annual trainee exams, and may proctor exams.
7. Creates rotation and clinic schedules for the fellows. Schedules teaching conferences and serves as administrative staff for core curriculum faculty. Schedules and serves as administrative staff for monthly fellowship steering committee meetings.
8. Manages the evaluative processes of trainees, the program, the faculty and rotations. Ensures that necessary data is input into New Innovations in a timely and complete manner by faculty and fellows. Monitor fellowsand#x2019; duty hours via regular review of data reports.
9. In conjunction with Administrative Director, may be responsible for working with outside funders (industry and foundations) and the Office of Interaction with Industry (OII) to obtain support for fellow conferences.
10. Manages Divisionand#x2019;s program for medical student rotations and observerships. Assists faculty member in charge of program with selection process. On-boards rotators and observers. Creates and maintains schedule. Manages grading process for rotators by soliciting feedback from faculty.
11. Creates and/or maintains external program advertising/media through websites, brochures, postcards, publications and other such media. Create/edit annual publications regarding the program. Acts as the Webmaster of the programand#x2019;s web site.
12. Develops implements and oversees the maintenance of filing, record keeping, distribution of materials and other types of office/program systems. Evaluates and standardizes office procedures and effectively troubleshoots and resolves issues.
13. All other duties as requested or required.

Credentialing/Appointments:
1. Processes all new faculty, fellow and sponsored staff applications. The Renal Division on-boards approximately 70 new personnel each year. Works with Department and a variety of Hospital offices to credential, appoint and onboard new faculty and fellows. Also responsible for re-appointments and responding to Division and Department requests for information on current and former faculty and fellows. Ensures that leaving faculty, fellows and sponsored staff are terminated from all systems.
2. Serves as liaison between Division and Partners International Office to process all visas, both new and renewals. Serves as a resource person for faculty and fellows with visa related questions.
3. Creates and maintains Division staff contact directories and e-mail lists. Maintains alumni roster of departed faculty and fellows.
4. All other duties as requested or required. Qualifications QUALIFICATIONS:
and#x2022; Bachelorand#x2019;s Degree required
and#x2022; Minimum of 3 years experience, preferably in a healthcare and/or education setting

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

and#x2022; Excellent written and verbal communication skills
and#x2022; Ability to multi-task and organize information
and#x2022; Ability to handle sensitive information with absolute confidentiality
and#x2022; Customer-service orientation
and#x2022; Ability to make decisions independently or to escalate issues as needed
and#x2022; Proficiency in MS Office applications and ability to learn new systems as needed

WORKING CONDITIONS:
Office environment

SUPERVISORY RESPONSIBILITY:

None

FISCAL RESPONSIBILITY:
None
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Clinical Practice Manager is responsible for directing, planning, controlling and supervising the clinical practice day-to-day operations and standards of Brigham Dermatology Associates (BDA) and the Phototherapy unit located at 221 Longwood Avenue. These two sites generate in excess of 21,000 patient visits and 27,000 procedures per year. The position also provides clinical support and guidance for the ambulatory practices within the Department of Dermatology. This includes multiple sites; Brigham Dermatology Associates and Phototherapy located at 221 Longwood Avenue, 850 Specialties located at 850 Boylston Street and the Mohs Surgery Center located at 1153 Center Street. This position may also act in an advisory role for those practices the department does not manage eg: Womenand#x2019;s Health, Foxboro, Newton Corner etc. This position requires travel and appropriate work time at each of these locations, balancing the needs and priorities of each group. Working under the direction of the Clinical Administrator and Clinical Director, the Clinical Practice Manager is responsible for creating, implementing and maintaining policies and procedures related to all facets of clinical operations, including such things as customer service standards; staffing models; and patient care practices, protocols, and standards. The Clinical Practice Manager provides support in matters regarding the provision of quality patient care and patient flow. This includes ensuring that all relevant regulatory and other professional standards are maintained. The Clinical Practice Manager must be able to accomplish tasks through others, including peers, faculty, and other managers. The Clinical Practice Manager is expected to function with a high degree of independence, under minimal supervision, and has authority for independent decision-making as it relates to the scope of this job. This position is expected to develop and maintain effective working relationships with the management team, faculty and staff to carry out the goals, objectives, and initiatives of the Department of Dermatology and deal with issues that are significant, sensitive, political and confidential in nature. The Clinical Practice Manager must demonstrate excellent customer service skills, leadership with the ability to work within a diverse community and understand and relate the cultural needs to both patients and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Patient Care Organization:

a. Manages all clinical technical functions including the processing and disposition of patients, facilitating patient flow, procedural technique, patient education, results management and triage
b. Applies knowledge of patient care to plan for needs of the patient population in areas of clinical practice.
c. Plans and implements methods of delivery of care consistent with the needs and goals of the Ambulatory practices and Department Administration.
d. Evaluates method of care delivery and makes appropriate changes when needed.
e. Individual must understand and be able to perform any of the functions of the staff he/she supervises. Provide physician support in emergency situation.
2. Quality of Care:

a. Responsible for identification, implementation and evaluation of Quality Improvement initiatives.
b. Continually updates clinical knowledge and skills and ambulatory clinical practice through consultation, formal and informal education, and review of current literature.
c. Directs, evaluates and maintains an environment conducive to the well being and safety of patients and staff.
d. Promotes patient and family health education.
3. Regulatory Compliance:

a. Ensures compliance with regulatory and infection control standards and directly oversees quality improvement activities. Make sure that the Practiceand#x2019;s operations are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements. Where compliance is inadequate, initiate corrective action promptly.
b. Ensure compliance with all regulatory standards, included those promulgated by JCAHO, DPH, OSHA, CLIA, etc. Maintain a thorough understanding of all relevant regulatory matters.
c. Maintains a thorough understanding of all regulatory matters.
d. Promotes compliance with regulatory standards and directly participates in Department and BWH quality improvement activities. Makes sure that the operations of the Practice are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements.
e. Updates require regulatory examinations in designated BWH program as needed for Clinical Administrative Staff. Ensures timely completion of these examinations.
4. Human Resources:

Oversee the Human Resources activities within the Practices including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll. Comply with all applicable BWPO and BWH policies and procedures.

Direct Supervision of 15 FTE
Develops job descriptions, prepares performance plans, conducts annual performance appraisals and establishes an ongoing feedback mechanism for staff.

a. Establishes and communicates clear guidelines regarding both technical and behavioral expectations relevant to their positions. Provides clear direction in order to organize, inspire and motivate staff to foster strong productivity.
b. Functions as a mentor to direct reports and works with them in furthering their own growth and development by establishing clear goals and objectives for skill enhancement.
c. Helps establish clear career plans and works to assist staff in achieving their goals.
d. Instructs new personnel in office practices and standard operations/procedures.
e. Manages staffing patterns, vacations, and coverage
f. Ensure that all other Human Resources paperwork is accurately completed in a timely fashion.
g. Monitor and maintain JCAHO/OSHA compliance records for staff (TB testing, annual training, Hepatitis vaccinations).
h. Determine when and if role changes are necessary, make recommendations to the Clinical Administrator and implement approved changes as appropriate.
i. Hires, fires and disciplines employees in accordance with hospital and departmental policies.
j. Requires a global understanding of the efforts of the department as the staff supports efforts across the department covering clinical support, research support, and teaching support.
k. Develops core orientation for Clinical staff and works with other supervisors in its implementation.
l. Conducts regular recurring staff meetings designed to promote peer interactions, provide education and information, and a forum for professional development.
5. Education:

e. Identifies both practice based and individual staff educational needs.
f. Develop, maintain and coordinates orientation to clinical areas.
g. Maintains awareness of standards and/or change in practice which mandate changes in the delivery of health care.
h. Collaborates with Nursing Staff Education and other departments in providing learning opportunities.
i. Provides opportunities for staff development through delegation of responsibility, in-service programs, clinical teaching and staff projects/assignments.
6. Coordination/Collaboration:

a. Promotes collaborative working relationships between physicians and staff.
b. Establishes and maintains collaborative relationship with other departments and with other managers within the department of dermatology.
c. Facilitates communication between physicians, staff and administration regarding information, interpretation of policy and the practice needs.
d. Participates in development of policies.
e. Holds staff meetings.
f. Facilitates staff attendance at in-services and educational programs
7. Other:

a. Responsible for the ordering and overseeing clinical supply par levels.
b. Responsible for ordering new equipment and maintenance and repair for existing equipment.
c. Preparation and shipment of specimens
Requirements: QUALIFICATIONS:
Minimum Licensed Practical Nursing degree required, Associates or Bachelors in nursing preferred, current nursing licensure required.
3-5 years of experience in nursing with directly related clinical experience in dermatology preferred.
Demonstrated leadership ability.
Must be certified in Basic Life Support or willing to become certified within 3 months.
Membership in professional organizations is strongly recommended.
Previous supervisory experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Must possess analytical abilities necessary to organize, to supervise and evaluate the work of others; to develop and administer policies and procedures.
Must posses intrapersonal skills sufficient to provide effective leadership for assigned staff and to interact with patients, visitors, physicians and a variety of hospital departments.
Must be able to handle stress due to critical issues relating to patients care, organizational climate and personnel issues.

WORKING CONDITIONS:
Works in a variety of ambulatory patient care environments where there is exposure to communicable disease, and hazardous materials.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL OVERVIEW:

Reports dually to Director, Biomedical Engineering, and Program Manager, Professional Development. In collaboration with BME, plans, implements and manages various patient-care based technologies. Identifies problems associated with said technologies and proposes clinically-related technology and engineering management solutions. Liaison between BME and any clinical area. Troubleshoots for designated technology issues. Coordinates and fosters positive relationships with industrial partners in new technologies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. From a clinical, yet technology-minded perspective, studies and measures effectiveness of patient-care technologies. Designs and implements methods for evaluating said technologies. As well, will be asked to lead and develop projects/programs to select and implement acute care technologies.
2. In collaboration with Staff Education, develops educational materials and technical procedures for bedside technologies.
3. Assists in the development of selected performance assurance guidelines set by the BME Department. Determines, clinically, what are important components to test and provides clinically and technologically sound management solutions.
4. Leads selected device failure investigations, which includes report-writing, the preparation of filings for Food and Drug Administration and product re-calls.
5. As a representative of BME, serves on and may lead Hospital committees and task groups as the interface between clinical areas and BME, e.g., Product Notification Group,(Nursing) Performance Improvement and Value Analysis Committees and ICU Committee.
6. Coordinates relationships with industrial partners, i.e., liaison between Hospital and organizations that develop products for BWH-sponsored projects; hosts said contractors, conducts focus-group meetings, etc.
7. Submits proposals and manages budgets associated with assigned projects; assists Director with capital equipment budget in consultation with Nursing.
8. Provides functional guidance to Clinical Engineers, Biomedical Engineering Technicians and other clinical personnel.
Requirements: QUALIFICATIONS
1. Nursing experience - BS in Nursing; MS preferred.
2. Clinical expertise in bedside technologies applications, especially monitoring and infusion devices.
3. Clinical teaching experience.
4. Experience and training in evaluation methods.

SKILLS AND ABILITIES REQUIRED
1. Ability to teach technology to clinical and non clinical staff
2. Effective oral and written communication skills.
3. Computer skills, i.e., word-processing and spreadsheet applications

WORKING CONDITIONS
1. Works in a variety of patient care environments where there is an exposure to communicable disease and hazardous materials
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

Provides engineering services to medical and research areas including selection, acquisition and service of medical devices, project management, technical investigations of clinical incidents, clinical/technical problem-solving, device design and solution of novel system and technical problems. May lead a project team comprised of engineers and technicians. Educates medical and technical staff on medical technologies. Leads quality improvement activities and suggests innovative solutions to technical problems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Note: The term medical equipment may be either or all of electronic, mechanical and computer-based technologies for use in clinical or research applications. Some clinical engineers may have a concentration on technologies that are more network and IT-based.
1. With some guidance, leads a project through all stages of its lifecycle. Works with a multidisciplinary team of internal and external customers and stakeholders to identify the needs, coordinates the purchase, manages the installation, helps organize the inservice training, plans for the handoff to day-to-day operations, and documents the project. May manage a project team of other clinical engineers, BMETs, and/or team leaders.
2. Assists in capital equipment purchases and preparation of budgets. Works with clinical or research departments to design, implement, and analyze studies for new medical equipment evaluations and trials.
3. Evaluates safety and efficacy of medical devices. Investigates cost-effectiveness of alternatives to current technologies. Leads quality improvement activities regarding medical equipment.
4. Suggests and helps implement strategies for management of technology in assigned clinical areas or technologies.
5. Under supervision and guidance, investigates clinical incidents involving medical devices and prepares and files appropriate reports (with department QA and Safety Coordinator), disseminates information regarding possible hazards and implements corrective action.
6. Communicates to manufacturers about problems with medical devices; ensures appropriate response.
7. Manages, participates in, and may teach educational programs for clinical and technical staff. Helps to mentor technical staff.
8. Maintains knowledge of and advises hospital personnel of codes and regulations regarding clinical devices and support facilities.
9. Maintains a proficient level of Clinical Engineering expertise to act as a resource to the department.
10. Serves on internal and/or external hospital committees and working groups.
11. Provides on-call response to administrative, management and/or technical problems.
12. Performs other related duties as required. Qualifications QUALIFICATIONS:
1. BS in Engineering. Clinical Engineering certification desirable.
2. Experience in clinical engineering in a hospital preferred; industry or academic setting or equivalent setting is acceptable.

SKILLS AND ABILITIES REQUIRED:
1. Strong skills in management of engineering projects and/or personnel.
2. Ability to diagnose and solve technical and/or system problems of moderate complexity.
3. Knowledge of electronic, mechanical and/or computer engineering design and applications' principles.
4. High level of computer literacy and the use of word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.
5. Human relations and interpersonal skills of a level as necessary to manage an operational team in a complex environment under general direction; ability to interact and communicate with most hospital clinical personnel.
6. Leadership ability.
7. Strong organizational skills.
8. Skill in technical writing.
9. Skill in technical presentation and teaching.

WORKING CONDITIONS:
May work in clinical or repair facility with exposure to biological contamination, e.g., blood, and hazardous electrical or mechanical energy, e.g., high voltage. Occasional lifting of heavy objects, typically not exceeding 75 pounds/person may be requested.

SUPERVISORY RESPONSIBILITIES:
May manage a project team of clinical engineers and BMETs.

FISCAL RESPONSIBILITIES:
1. May manage portions of operational and/or capital budget with authority for approving overtime and expenditures up to $1,000 within approved budget but without other approval.
2. Prepares capital and/or operational budgets for approval by department leadership.
3. Ensures accurate preparation and documentation of service and purchase requisitions within sphere of responsibility.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT:

Provides engineering services to medical and research areas including selection, acquisition and service of medical devices, project management, technical investigations of clinical incidents, clinical/technical problem-solving, device design and solution of novel system and technical problems. May lead a project team comprised of engineers and technicians. Educates medical and technical staff on medical technologies. Leads quality improvement activities and suggests innovative solutions to technical problems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Note: The term medical equipment may be either or all of electronic, mechanical and computer-based technologies for use in clinical or research applications. Some clinical engineers may have a concentration on technologies that are more network and IT-based.
1. With some guidance, leads a project through all stages of its lifecycle. Works with a multidisciplinary team of internal and external customers and stakeholders to identify the needs, coordinates the purchase, manages the installation, helps organize the inservice training, plans for the handoff to day-to-day operations, and documents the project. May manage a project team of other clinical engineers, BMETs, and/or team leaders.
2. Assists in capital equipment purchases and preparation of budgets. Works with clinical or research departments to design, implement, and analyze studies for new medical equipment evaluations and trials.
3. Evaluates safety and efficacy of medical devices. Investigates cost-effectiveness of alternatives to current technologies. Leads quality improvement activities regarding medical equipment.
4. Suggests and helps implement strategies for management of technology in assigned clinical areas or technologies.
5. Under supervision and guidance, investigates clinical incidents involving medical devices and prepares and files appropriate reports (with department QA and Safety Coordinator), disseminates information regarding possible hazards and implements corrective action.
6. Communicates to manufacturers about problems with medical devices; ensures appropriate response.
7. Manages, participates in, and may teach educational programs for clinical and technical staff. Helps to mentor technical staff.
8. Maintains knowledge of and advises hospital personnel of codes and regulations regarding clinical devices and support facilities.
9. Maintains a proficient level of Clinical Engineering expertise to act as a resource to the department.
10. Serves on internal and/or external hospital committees and working groups.
11. Provides on-call response to administrative, management and/or technical problems.
12. Performs other related duties as required.
Requirements: QUALIFICATIONS:
1. BS in Engineering. Clinical Engineering certification desirable.
2. Experience in clinical engineering in a hospital preferred; industry or academic setting or equivalent setting is acceptable.

SKILLS AND ABILITIES REQUIRED:
1. Strong skills in management of engineering projects and/or personnel.
2. Ability to diagnose and solve technical and/or system problems of moderate complexity.
3. Knowledge of electronic, mechanical and/or computer engineering design and applications' principles.
4. High level of computer literacy and the use of word processing, spreadsheets, databases, graphics, statistics, engineering tools and programming.
5. Human relations and interpersonal skills of a level as necessary to manage an operational team in a complex environment under general direction; ability to interact and communicate with most hospital clinical personnel.
6. Leadership ability.
7. Strong organizational skills.
8. Skill in technical writing.
9. Skill in technical presentation and teaching.

WORKING CONDITIONS:
May work in clinical or repair facility with exposure to biological contamination, e.g., blood, and hazardous electrical or mechanical energy, e.g., high voltage. Occasional lifting of heavy objects, typically not exceeding 75 pounds/person may be requested.

SUPERVISORY RESPONSIBILITIES:
May manage a project team of clinical engineers and BMETs.

FISCAL RESPONSIBILITIES:
1. May manage portions of operational and/or capital budget with authority for approving overtime and expenditures up to $1,000 within approved budget but without other approval.
2. Prepares capital and/or operational budgets for approval by department leadership.
3. Ensures accurate preparation and documentation of service and purchase requisitions within sphere of responsibility.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY:
The Project Analyst's major responsibilities include: Providing comprehensive project management through data collection, monthly reporting and analysis, and operational support by coordinating a variety of complex and confidential special projects. The Project Analyst will work with various hospital departments to maximize revenue by reviewing financial and operational data to assist in improving practice processes; identify issues and trends that negatively affect operational processes and financial interests, and recommending and assisting in solutions.

DUTIES AND RESPONSIBILITIES:
1. Serves as a Project Analyst for ensuring solid analysis and standardized tools for the department
2. Manage, work, analyze and access billing edits via the Revenue Operations Database for assigned cost centers.
3. Analyzes and develops tracking and feedback systems for practices delivery systems, which include patient access, organizational processes and performance standards (e.g. referring physicians follow-up, scheduling of visits and operations, short and long term follow ups, and billing procedures).
4. Provides financial analysis and prepares complex business plans for program development and systems improvement initiatives.
5. Acts in capacity of Directorand#x2019;s staff representative on internal and external committees or task forces.
6. Provides information necessary for monitoring the divisional quality assurance programs, which include compliance with all quality standards and guidelines for clinical and research operations.
7. Collects, organizes, and summarizes materials for presentations by the Director and Management Team.
8. Assists Director for the Department and divisions. Attends meetings representing BWH Finance.
9. Deals with projects and issues that are significant, sensitive, political and confidential in nature.
10. Other duties as assigned.

REPORTING RELATIONSHIPS:
1. Directly reports to the Senior Project Manager, Revenue Operations.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required or equivalent relevant experience.
2. Exceptional judgment and discretion in interacting with physicians and senior management on sensitive political and confidential issues.
3. A minimum of three (3) years of work experience in a healthcare environment
4. Data management and information system experience required.
5. Data management and information systems experience required. Knowledge of medical billing and coding preferable.
6. Proficiency in MSOffice programs, Word, Excel, Access, Outlook and Powerpoint and other database management software.

MINIMUM SKILLS AND KNOWLEDGE REQUIREMENTS:
1. Requires ability to work effectively with physician, nursing, secretarial and ancillary staff
2. Strong communications and organizational skills
3. Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary.
4. Ability to effectively respond to time sensitive issues.
5. Demonstrated ability to manage a busy office environment within the context of a large medical center and health care delivery system.
6. A high degree of social facility in obtaining cooperation and support from a broad range of people.
7. Initiative and ability to work independently.

SUPERVISORY RESPONSIBILITY:
Based on project assigned.

WORKING CONDITIONS:
Due to the size and complexity of the division, the pace of work is hectic and challenging, the workload could necessitate working evenings.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Brigham and Womenand#x2019;s Hospital (BWH) is dedicated to serving the needs of the community and is deeply committed to its role in eliminating racial and ethnic disparities in health care in Bostonand#x2019;s neighborhoods and surrounding communities. BWH is committed to providing the highest quality of care for all patients and ensuring that patients, in particular the most vulnerable patient populations, receive the highest quality care.

The Brigham and Womenand#x2019;s Hospital Center for Community Health and Health Equity (CCHHE) is charged with engaging the community, the hospital, and physicians, nurses, and other caregivers, in collaborative, measurable and innovative initiatives to improve community health and eliminate racial and ethnic disparities in health care. The CCHHE Health Equity initiatives promote the Brigham and Womenand#x2019;s Hospital mission to deliver high quality and equitable care while addressing the social determinants of individual and community health.

To this end, the CCHHE conducts clinical, epidemiologic, and community-based participatory research to understand factors that lead to health inequity, and to investigate strategies for promoting health equity along the lines of race, gender, class, and other social categories. The CCHHE Health Equity Research andamp; Intervention platform directs health equity research conducted in the CCHHE.

The role of the Health Equity Research Manager is to manage and support the research projects, processes, and relationships that facilitate the promotion of health equity science within the CCHHE.

Related to research projects, the Research Manager will obtain, develop, secure and maintain clinical, epidemiologic and project-based datasets for the purpose of conducting health equity research. The research manager will develop data collection tools (e.g., surveys, interview guides, clinical chart abstraction tools, evaluation forms); manage data collection; develop, maintain and secure datasets (e.g., ACCESS databases, SAS databases, ArcGIS databases); prepare codebooks; and perform statistical programming and data analyses for scientific and lay dissemination and presentation.

Related to research processes, the Research Manager will provide study management for Health Equity Research andamp; Intervention projects (e.g., manage project budgets, personnel supervision), maintain and ensure compliance with Institutional Review Board (IRB) protocols, prepare reports for funding agencies, and assist with grant writing.

With respect to relationships, the Research Manager will communicate regularly with Health Equity staff, Health Equity Data Analysts, public health officials, clinical faculty and staff, community staff, and others to locate, develop and obtain data, prepare datasets for analysis, identify needs for scientific data, and disseminate results of scientific products to diverse audiences. The Research Manager will develop innovative strategies for communicating with stakeholders and consumers of health equity research products. The Research Manager will act as a consultant for BWH clinical staff, researchers, and community groups in support of health equity research and projects that require research support.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Collaborate with scientists, faculty and staff, community groups, and others to perform and disseminate products of health equity research

and#x2022; Create, download, clean, and maintain clinical, epidemiologic and project-specific datasets for analysis, principally in ACCESS and SAS. Use of ArcGIS a plus

and#x2022; Perform statistical analysis of clinical, epidemiologic and project-specific datasets, principally in SAS, SUDAAN a plus.

and#x2022; Communicate with stakeholders and conduct research to identify data needs and resources

and#x2022; Manage collection of clinical, survey, administrative claims and other data

and#x2022; Support collection and tracking of health equity data that support the hospitaland#x2019;s community benefit mission

and#x2022; Assist and supervise research assistant/intern in data entry

and#x2022; Maintain secure web-based site for data storage and communication

and#x2022; Construct and maintain codebooks for databases

and#x2022; Assist in creating and constructing variables

and#x2022; Assist in designing clinical, survey, administrative claims and other data collection procedures

and#x2022; Coordinate with and manage work of data analysts

and#x2022; Prepare reports on progress in data collection, data entry, and summaries of research results

and#x2022; Prepare and update data use agreements

and#x2022; Prepare and manage budgets for research projects

and#x2022; Assist in identifying personnel needs for projects

and#x2022; Prepare and submit IRB protocols

and#x2022; Maintain compliance with IRB protocols

and#x2022; Assist with writing grants, reports, and communicating with funding agencies

and#x2022; Assist with preparing results of analyses for presentation and publication

and#x2022; Other duties as assigned
Requirements: QUALIFICATIONS:
and#x2022; Masters of Public Health, Public Administration or relevant degree required.

and#x2022; Two or more years experience performing quantitative analyses in several settings including community-based participatory research, large epidemiologic survey datasets, medical record based data, or claims datasets.

and#x2022; Strong skills in SAS programming. Excellent skills in EXCEL/ACCESS

and#x2022; Coursework or training in biostatistics or epidemiology

and#x2022; Knowledge of and interest in health disparities research

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Ability to design, understand and apply study protocols at an operational level

and#x2022; Ability to organize workload and prioritize tasks while maintaining attention to detail

and#x2022; Ability to be creative, self directed, demonstrate initiative, as well as work as part of a multidisciplinary team.

and#x2022; Strong skills in statistical software programming SAS

and#x2022; Experience in database development and data management with ACCESS and SAS

and#x2022; Proficient in using PowerPoint, Excel, Microsoft Word

and#x2022; Experience working with public health data

and#x2022; Ability to manage, merge, modify and link various databases.

and#x2022; Ability to enter, access, organize and edit data files.

and#x2022; Experience in presenting data for scientific and community audiences in tabular and graphical form

and#x2022; Desire to develop new skills in data analysis and data presentation

and#x2022; Desire to work with a diverse group of colleagues including clinical staff, research staff, and community groups

and#x2022; Interest in working with the community, and ability to work on large multi-faceted projects with community partners

and#x2022; Excellent communication and written skills

and#x2022; Ability to develop knowledge of varied data resources and data requirements for community-based organizations and projects

and#x2022; Knowledge of qualitative evaluation strategies

SUPERVISOR:

and#x2022; Reports to Director of Health Equity andamp; Intervention

SUPERVISORY RESPONSIBILITY:
and#x2022; Management of research assistants, students, and consultants.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
This position will be responsible for the supervision and oversight of the Central Enrollment Function for the BWPO including the supervision of staff and the overall enrollment processes for the BWPO providers (including but not limited to physicians, APPs, and PAs). This will include designing and implementing workflows, procedures, and systems for managed care enrollment for new and existing physicians. In addition, this position will be responsible for coordination and tracking process for managed care enrollment as the liaison between the payors, BWPO, BWH Provider Services, and other hospital departments. This position will work with the Director to recruit and train additional staff and will be called upon to represent the BWPO at meetings and conferences hosted by outside health care organizations.

Requires an individual with strong organizational skills, ability to work in varied and busy atmosphere and an individual who can independently organize and prioritize the workload to support the goals of the BWPO Central Enrollment. Maturity, discretion and an ability to maintain confidentiality are of utmost importance.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Responsible for the supervision, training and coordination of day-to-day activities of the central enrollment staff. This includes but is not limited to maintaining regularly scheduled meetings with the staff both individually and as a group. Responsible for completing annual employee reviews, maintaining/promoting staff morale, and handling other on-going staffing requirements.
2. Hospital liaison to the plans for the recredentialing process for various managed plans. Includes the receipt of the weekly or monthly recredentialing requests from each plan, ensuring that information is appropriately logged into the tracking system, and disseminating the requests, as necessary to the appropriate department or contact.
3. Responsible for the ensuring timely enrollment of new providers with 3rd party payors.
4. Manages the PECOS (CMS on-line) enrollment process for the BWPO and hospital providers.
5. Represents the BWPO on advisory committees and task forces with outside organizations including but not limited to the Health Plans, HCAS, MHA, and MMS.
6. Direct and/or participate in training sessions and orientations with the health plans for provider enrollment staff throughout the BWPO, hospital and affiliates.
7. Maintain BWPO policies and procedures as they relate to the provider enrollment process.
8. Liaison to the hospital for enrollment issues relating the hospital billing
9. BWPO representative at routine and ad hoc meetings with third party payors.
10. Provider Enrollment representative at various BWPO regularly scheduled and ad hoc meetings.
11. Responsible for ensuring that provider enrollment information is properly logged into the IDX system and the distribution of information to designated department representatives and credentialing administrators.
12. Manages and distributes a variety of routine and ad hoc reports run from IDX, POLR, MSO, Excel and Access databases, or other computer software programs.
13. Must remain current regarding regulatory requirements for NCQA, health plans, and other applicable agencies. Recommend changes in existing BWPO policies or procedures or develop new policies as necessary, to comply with regulatory requirements
14. Adhere to strict guidelines as established to assure payor, NCQA, and URAC compliance. Participate in audits conducted by the agencies and payors to measure the BWPO compliance rate.
15. Acts as liaison to BWPO and hospital departments, outside agencies, physicians, medical practice groups, etc.
16. Performs other duties as required or directed.
Requirements: QUALIFICATIONS:
1. Bachelorand#x2019;s degree required or equivalent experience and extensive background in provider enrollment and credentialing.
2. Requires 3 and#x2013; 5 years experience in a healthcare setting including.
3. Strong understanding of managed care or provider enrollment required.
4. Understanding of hospital credentialing and privileging and/or knowledge of billing processes a plus.
5. 3 -5 years supervisory experience required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Ability to work well with all levels of personnel.
2. Strong organizational skills required to keep a very large and complex system running efficiently.
3. Proven project management skills/ability to manage large projects and participate as a team member.
4. Strong problem solving skills needed to resolve any problem as they arise.
5. Must have proven ability to maintain sensitive and confidential information.
6. Skilled in basic computer programs, such as Word, Excel, and Access. Experience with Microsoft Office. Strong skills in Access a plus.
7. Promotes and maintains a professional demeanor both personally and for the Hospital.
8. Able to function independently and perform routine department procedures without supervision.

WORKING CONDITIONS:
Pleasant, professional working conditions requiring professional demeanor and appearance. Busy office environment with frequent deadlines. 50-60% computer terminal work.

SUPERVISORY RESPONSIBILITY:
Supervise a minimum of six (6) enrollment specialists. Ability to supervise and train provider enrollment specialists. In addition, must be able to recruit and hire when necessary

FISCAL RESPONSIBILITY:
Responsible for assisting the Executive Director in calculating the estimated costs associated with providing enrollment services to each of the clinical departments. Responsible for compiling an annual productivity report for use in the budget process
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

Responsible for all aspects of project management and administration of large, multi-center, national and international clinical trials. The Project Manager is responsible for the start-up and day-to-day operations of all assigned ongoing clinical trials. This position has complete responsibility for meeting all deadlines and the complicated reporting requirements of the various sponsors, including serious adverse event reporting, and for ensuring all regulatory requirements are met for each ongoing clinical trial.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. In collaboration with the Director, TIMI Principal Investigators, and study sponsors, establishes clinical procedures and recruitment strategies, and oversees the conduct of each clinical trial.
2. Is knowledgeable of all aspects of assigned trials to be able to evaluate questions and problems. Triages items to individuals with resources available to solve problems or answer questions.
3. Directs persons involved in daily tasks performed in the TIMI Study Group to ensure smooth and efficient operations. These persons include cardiology fellows, research assistants/coordinators, research assistants, and administrative assistants in the TIMI Study Group.
4. Independently designs and implements an action plan to identify and initiate clinical centers responsible for patient enrollment.
5. Actively assists Director in recruitment efforts by writing educational materials and articles, designing presentations about the trial and educating physicians as potential referral sources.
6. Assists Director in the design of case report forms to capture necessary information to reach goals of the trials. Assists Director in re-design of case report forms as a result of study design change or amendment.
7. Designs and updates Manuals of Operation for each clinical trial.
8. Identifies, organizes, and ensures accurate completion of required regulatory documents from clinical centers (domestic and international) as necessary to perform the trials.
9. Collaborates with sponsors to identify the requirements necessary for importing and exporting the experimental drugs to foreign countries. Works with sponsors on an ongoing basis to ensure that sufficient drug supplies are available to complete trials.
10. Develops an internal organizational structure to meet the needs of each study. This includes efficient distribution of information on a timely basis to clinical centers and core units.
11. Monitors progress of ongoing trials on a weekly basis. Interprets weekly statistics on patient enrollment, case report form submissions, delinquency reports, and edit reports. Develops action plan to address problem centers.
12. Provides on-site advice to data coordinating center, sponsor, or research personnel at each participating hospital to ensure smooth management of trial.
13. Prepares correspondence to study investigators as requested by Director and/or Study Chairman.
14. Prepares newsletters, which highlight important issues and updates study personnel on study progress.
15. Participates in all conference calls and all study-related meetings. Prepares agenda and minutes. Ensures all supportive documentation is available to persons participating in call.
16. Monitors expenditures of each trial as it progresses. Suggests modifications in expenditures as necessary or as directed by Director and/or Study Chairman.
17. Maintains department service standards, with particular attention to personal/behavioral, staff teamwork, and customer-staff interaction guidelines.
18. Performs other tasks and responsibilities are directed by the Director, Administrator, and/or Study Chairman.
Requirements: QUALIFICATIONS:
1. Minimum of Bachelorand#x2019;s degree and experience in a health/research-related field.
2. Minimum of five years progressively responsible experience in managing all aspects of large, multi-center clinical trials.
3. Experience with computers and data management systems.

SKILLS / ABILITIES / COMPETENCIES REQUIRED:
1. Ability to accept a high degree of authority and responsibility for major decision-making as it relates to the conduct of large domestic and international clinical trials.
2. Excellent judgment and ability to interpret information and protocol requirements, and initiate appropriate actions given competing priorities.
3. Outstanding interpersonal and leadership skills to effectively interact with research coordinators, principal investigators, and to represent TIMI Study Group to sponsors and regulatory authorities (domestic and international).
4. Outstanding written and oral communication skills to work with individuals from various fields of expertise and with participants from various backgrounds, and to function effectively as a member of a research team.
5. Outstanding organizational abilities to formulate and complete rigorous timetables.

WORKING CONDITIONS:
Busy office environment with frequent deadlines

SUPERVISORY RESPONSIBILITY:

In conjunction with Director, Administrator, and Study Chairman, supervises research assistants(s)/coordinator(s)

FISCAL RESPONSIBILITY:
In conjunction with Director, the project manager is responsible for oversight of the assigned trial budget
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Summary:
The Grants Administrator will have at least two years experience in pre- and post- awards. H/She will be responsible in the management of a portfolio of grants and contracts within a group of divisions and centers in the Department of Surgery. These groups shall include divisions assigned by the Administrative Director of Research. Primary responsibilities include working with Principal Investigators to develop and fully manage and coordinate the funding proposal preparation for new, continuing, and competing grant and contract applications; functioning as liaison to federal and non-federal grantor agencies and subcontracting institutions. Maintain timely coordination and communication with involved parties regarding grants management issues. Serve as liaison between internal and external groups to manage programs and funds. Serve as primary resource for Principal Investigators with respect to updates/changes in regulations and policies of grantor agencies.

The candidate will report directly to the Administrative Director of Research for the Department of Surgery and will work closely with the assigned physicians and their staff. The candidate is required to maintain a collaborative working relationship with the division chiefs, investigators, research fellows, research nurses and all other related research personnel within the group and to maintain a constant and open communication with the Administrative Director of Research.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
RESEARCH ADMINISTRATION and#x2013; Engage as part of the research team in problem-solving, process analysis and pre- and post-award activities

Pre-Award

and#x2022; Work with Principal Investigators and their support staff to coordinate all aspects of grants submission; prepares budgets and budget justification; ensures proposal compliance with Hospital and grantor policies and procedures, as well as those of subcontracting institutions.
and#x2022; Apprise investigators of submission dates and changes in the applications, submissions, and funding guidelines of the institution and of various funding agencies.
and#x2022; Develop collaborative working relationships with ancillary services such as, Research Management, Corporate Sponsored Research and Licensing, Purchasing, Partners International Office, etc.
and#x2022; Collect and compile internal documents (Partners coversheet, COI, budget template) from PIs/assistants for new submissions and non-competes.
and#x2022; Set-up new hard copy pre-award pending files and internal pre-awards pending folders in Research database.
and#x2022; Compile JIT documents, IRB, IACUC and other support pages.
and#x2022; Other duties as assigned.

Post-Award

and#x2022; Coordinate with Senior Research Finance Administrator overall operations including, but, not limited to record retention and maintenance.
and#x2022; Set-up newly funded awards.
and#x2022; Verify that funds are available for all equipment, personnel and major purchases. Assure compliance with federal purchase and contract requirements.
and#x2022; Assist Senior Research Finance Administrator with budget and expense analyses, periodic invoicing, journal entries and financial reporting reconciliations.
and#x2022; Update post-award, expense report and subcontracts invoicing spreadsheets.
and#x2022; Other duties as assigned.
Requirements: QUALIFICATIONS:

and#x2022; Bachelors degree in Business or equivalent.
and#x2022; Demonstrated research administration experience with pre and post award emphasis.
and#x2022; General knowledge of NIH and other federal, state and foundation regulations and requirements.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Strong analytical and organizational skills and the flexibility to handle multiple tasks and deadline pressures
and#x2022; Interest and enthusiasm for change
and#x2022; Ability to resource efficiently
and#x2022; Strong interpersonal/communications skills
and#x2022; Demonstrated proficiency in Microsoft Office, Word, Excel, Access and Internet applications
and#x2022; Demonstrated ability to be organized and flexible in an environment, which requires continuous monitoring of priorities
and#x2022; Highly goal oriented, self-motivated, and able to work independently as well as in coordination with various teams
and#x2022; Willingness to take on new challenges and openness to change

WORKING CONDITIONS:
Normal office conditions
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Practice Manager is responsible for planning, coordinating, directing and controlling the day-to- day operations and standards of Brigham Dermatology Associates (BDA) and the Phototherapy unit located at 221 Longwood Avenue. These two sites generate in excess of 21,000 patient visits and 27,000 procedures per year. Working under the direction of the Clinical Administrator and Clinical Director, the Practice Manager is responsible for creating, implementing and maintaining policies and procedures related to all facets of Practices operations, including such things as customer service standards; staffing models; and patient care practices, protocols, and standards. The Practice Manager provides support in matters regarding the provision of quality patient care and patient flow. This includes ensuring that all relevant regulatory and other professional standards are maintained. The Practice Manager is also responsible for identifying and promoting ways to continually improve the quality and efficiency of the Practicesand#x2019; operations, including gathering information on customersand#x2019; perceptions and preferences. This position oversee the Clinical Administrative Staff at BDA investigating and improving on functions of appointment access management and scheduling, registration, cash collection, charge entry, management of managed care issues, medical records and inventory control. The Practice Manager must be able to accomplish tasks through others, including peers, faculty, and other managers. The Practice Manager is expected to function with a high degree of independence, under minimal supervision, and has authority for independent decision-making as it relates to the scope of this job. This position is expected to develop and maintain effective working relationships with the management team, faculty and staff to carry out the goals, objectives, and initiatives of the Department of Dermatology and deal with issues that are significant, sensitive, political and confidential in nature. The Practice Manager must demonstrate excellent customer service skills, leadership with the ability to work within a diverse community and understand and relate the cultural needs to both patients and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operations

a. Monitor accuracy of registration, scheduling, and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions. Make recommendations for improvements/enhancements to registration procedures. Conducts audits to ensure proper registration, managed care, and confirmation procedures are taking place.
b. Works with physicians to establish scheduling guidelines. Monitors schedules for appointment access and proper scheduling by staff. Oversees schedule templates for all clinic physicians, including cancellations, changes, etc.
c. Ensures that all pre visit work is completed including that the appointment intake is complete in LMR for surgery and specialty clinics in a timely manner. Works with Administrative Coordinator to train staff in how to complete this.
d. Ensure efficiency and productivity with respect to functions of the Clinical Administrative Staff. Allocates staff through constant monitoring of daily activity; assigns specific individuals to necessary tasks and sets priorities.
e. Manage the oversight and audit of daily charge entry, including: dermatology coding, charge entry verification, and timely charge entry. Provide accurate, complete and timely data by coding and abstracting diagnosis and procedures using current CPT and ICD-9 coding standards. Assists or directs physicians and staff regarding billing compliance, insurance, ICD-9 questions or issues.
f. Manage telephone services including the appointment reminder process, according to the Department of Dermatology and hospital service standards. Tracks incoming calls, answer time, call abandon rates, and distribution of calls between agents.
g. Oversee Medical Records, including the systems and processes relating to digital images and correspondence with referring physicians. Assuring strict confidentiality and compliance to HIPPA regulations.
h. Triage patient complaints for the department, working with the appropriate personnel to resolve the issue.
i. Works with the appropriate personnel for BWH/BWPO to resolve all patient billing problems and inquiries relating to all specialty services rendered.
2. Human Resources:

Oversee the Human Resources activities within the Practices including those related to recruiting, hiring, orienting, training, disciplining, terminating, performance evaluation, goal-setting, employee relations and staff payroll. Comply with all applicable BWPO and BWH policies and procedures.

Direct Supervision of 11 FTE
Develops job descriptions, prepares performance plans, conducts annual performance appraisals and establishes an ongoing feedback mechanism for staff.
a. Establishes and communicates clear guidelines regarding both technical and behavioral expectations relevant to their positions. Provides clear direction in order to organize, inspire and motivate staff to foster strong productivity.
b. Functions as a mentor to direct reports and works with them in furthering their own growth and development by establishing clear goals and objectives for skill enhancement.
c. Helps establish clear career plans and works to assist staff in achieving their goals.
d. Instructs new personnel in office practices and standard operations/procedures.
e. Manages staffing patterns, vacations, and coverage
f. Ensure that all other Human Resources paperwork is accurately completed in a timely fashion.
g. Monitor and maintain JCAHO/OSHA compliance records for staff (TB testing, annual training, Hepatitis vaccinations).
h. Determine when and if role changes are necessary, make recommendations to the Clinical Administrator and implement approved changes as appropriate.
i. Hires, fires and disciplines employees in accordance with hospital and departmental policies.
j. Requires a global understanding of the efforts of the department as the staff supports efforts across the department covering clinical support, research support, and teaching support.
k. Develops core orientation for Clinical staff and works with other supervisors in its implementation.
l. Conducts regular recurring staff meetings designed to promote peer interactions, provide education and information, and a forum for professional development.
3. Regulatory Compliance
a. Ensures compliance with regulatory and infection control standards and directly oversees quality improvement activities. Make sure that the Practiceand#x2019;s operations are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements. Where compliance is inadequate, initiate corrective action promptly.
b. Ensure compliance with all regulatory standards, included those promulgated by JCAHO, DPH, OSHA, CLIA, etc. Maintain a thorough understanding of all relevant regulatory matters.
c. Maintains a thorough understanding of all regulatory matters.
d. Promotes compliance with regulatory standards and directly participates in Department and BWH quality improvement activities. Makes sure that the operations of the Practice are compliant with other BWPO and BWH policies and procedures, as well as with all relevant regulatory requirements.
e. Updates require regulatory examinations in designated BWH program as needed for Clinical Administrative Staff. Ensures timely completion of these examinations.
4. Billing Compliance
a. Works with the Clinical Administrator, Clinical Director to promote billing compliance.
b. Works with the Clinical Administrator to ensure faculty and staff are properly trained and that any potential compliance issues are identified and addressed in a timely manner.
c. Ensures that all staff understands the aspects of the Billing Compliance Program and that there are no policies, procedures or processes that are inconsistent with the Program. Ensures compliance with any relevant operations requirements of managed care contracts.
d. Oversees Practice cash collection and adherence to Departmentand#x2019;s cash collection policy. Ensures that cash collection batches in IDX are closed in time for monthly close.
5. Reports/Tracking
a. Responsible for gathering data and reports on registration, scheduling matters, phone statistics, managed care and appointment confirmations to Practice Manager.
b. Reports include:
andiquest; Total visits by practice
andiquest; Missing referrals
andiquest; Insurance eligibility verification
andiquest; Co-payment collection
andiquest; No-show rates
andiquest; Access management
andiquest; Phone statistics
6. Office Management
a. Oversees maintenance of office and technical equipment and overall cleanliness of the practice
b. Administers system to monitor inventory of patient care related office supplies.
7. Other General Responsibilities
a. Acts as intermediary between physicians and staff.
b. Establish and maintain a good working relationship with physicians to identify clinical and administrative needs and implement change.
c. Coordinates Melanoma Monday, BWH Health Fair, and other community based projects.
d. In conjunction with Clinical Administrator and Medial Director facilitates physician orientation and training for the clinical practice.
e. Ensure that all facilities-related activities are effectively and efficiently coordinated. Understand space needs and identify and attempt to resolve any outstanding issues.
f. Manage the Practiceand#x2019;s information systems needs, in collaboration with the Clinical Administrator and/or Technical Operations Manager
g. Establishes procedures for obtaining supplies and equipment in the practices. Reviews all purchases and charges on a monthly basis. Works closely to ensure that supply needs are anticipated and accommodated within the constraints of the budgets.
h. Participates in operational, leadership and management meetings, as well as special projects as assigned by Clinical Administrator.
i. Participates in Department initiatives and activities.
j. Acts as a back up and provides support in the absence or unavailability of the Clinical Practice Manager for Clinical Support Staff and other Department clinical supervisors.
k. Maintains flexibility regarding workload and the needs of the Department.
l. Perform other duties as assigned by the Clinical Administrator or Clinical Director.
Requirements: QUALIFICATIONS:
and#x2022; Previous supervisory experience required.
and#x2022; Baccalaureate Degree required with a minimum of 3-5 years of closely related experience in an academic health care environment is preferred.
and#x2022; Must have the verbal and analytical skills as well as an understanding of financial systems. Strong interpersonal skills and professionalism required dealing with patients, providers and staff.
and#x2022; Work often requires an extensive knowledge of business and medical terminology and an excellent command of the English language. Excellent organizational skills, communication skill, program planning and fiscal management skill
and#x2022; Work requires an in-dept. understanding of hospital and practice policies, procedures, and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available.
and#x2022; Proficiency in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and use of the Internet required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Excellent interpersonal and management skills, with the ability to interact professionally with staff and physicians at all levels.
and#x2022; Demonstrated ability in project management and project implementation.
and#x2022; Ability to work independently, resolve complex issues, and accept responsibility for major decision-making as it relates to the management and daily operations of the practices.
and#x2022; Time-management, multitasking and the ability to function independently and effectively under the pressure of deadlines and schedules.
and#x2022; Ability to communicate effectively with a broad range of healthcare personnel; wide range of departments, medical staff and individuals at all levels both within and outside the institution including patients and to channel information appropriately.
and#x2022; Possess creativity, self-motivation, and excellent judgment for planning and implementing new policies/procedures.
and#x2022; Must have ability to recognize problems, establish priorities and initiate appropriate responses.
and#x2022; Demonstrated knowledge of human resources philosophies.
and#x2022; Must be sensitive to and supportive of patients, families, and care-providers.
and#x2022; Must demonstrate the ability to work in a diverse community and understand and relate to cultural needs.
and#x2022; Demonstrates a thorough understanding of CPT and ICD-9 coding, and knowledge of medical terminology. Must be willing to and successfully complete a Dermatology coding correspondence course within one year.
and#x2022; Requires detailed knowledge of insurance requirements including Medicare, HMO and fee for service billing. In depth understanding of referral and authorization process for 3rd party payers.
and#x2022; Maintains patient confidentiality according to hospital standards.
and#x2022; Ability to promote a collaborative working environment.
and#x2022; Proficiency with computers including word processing and data entry.
and#x2022; Willingness to cover for other employees as the need arises.

WORKING CONDITIONS:

and#x2022; Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle and blood products.

SUPERVISORY RESPONSIBILITY:

and#x2022; 11 FTE

FISCAL RESPONSIBILITY: Indicate financial and#x201c;scopeand#x201d; information, i.e.: size of budget, volume, revenue, etc.

Responsible for daily oversight of co-payment and cash collection, in adherence with department policies and procedures. This includes daily reconciliation and deposits.

Direct budgetary responsibilities associated with ordering clinical office supplies and meeting food expenses. Must be able to make recommendations for potential cost efficient measures.
and#x2022; Assists Clinical Administrator with financial analysis, forecasting, planning and reporting.
and#x2022; Assists Clinical Administrator in developing and monitoring annual operating budget for practices.
and#x2022; Ensure that budgeted staffing levels are appropriate to support the targeted visit/production levels, and that the staffing model reflects the most appropriate skill mix given the operations and needs of the Practices.
and#x2022; Ensure that operating expenses are reasonable given projected production, staffing and other non-financial goals.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Optimize the efficiency of a complex and fast-paced ambulatory clinic by coordinating the allocation of resources and the activities of its professional staff and support team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Clinical and Administrative Operations:
1. Serve as facilitator of ambulatory operations in the Thoracic Surgery Clinic supporting 13 attending physicians and 10 physician assistants. Coordinate the activities of the clinic support team, which consists of 9 Administrative staff. Work closely with MA, New Patient Coordinator, and Surgical Scheduling teams to resolve clinical, operational, and patient issues effectively.
2. Track staff benefits time schedules and arrange office coverage as necessary. Maintain clinic schedules for faculty MD and physician assistant providers, including arranging for rescheduling of patient appointments as necessary. Oversee allocation of patient appointment slots to maximize efficiency and patient satisfaction.
3. Coordinate staffing, patient flow, patient relations, exam room allocations and turnover, and scheduling of surgery, testing and follow-up appointments for optimal efficiency. Provides technical assistance to staff as necessary.
4. Facilitate problem resolution among patients, faculty, and division support staff as necessary.
5. Serve as clinic liaison and facilitate problem resolution with allied hospital departments, including the operating room, admitting, ambulatory registration, PATC, radiology, emergency room, infection control, environmental services, telecommunications, engineering, DFCI-TOP Clinic, Nutritional Services, International Office, Patient and Family Relations, and Interpreter Services.
6. Coordinate medical and office supply inventory and maintenance for clinic. Submit monthly expenditure reports to the Administrator.
7. Help to coordinate the quality assurance programs for the division and outpatient clinic, which includes compliance with all quality standards and guidelines for clinical and research operations. Assure that the division maintains compliance with JCAHO, CMS, OSHA, and federal and state guidelines. Attend Brigham and Womenand#x2019;s Practice Management and Clinic Compliance Work Group meetings.
8. Responsible to monitor daily phone messages for Q/A to ensure that these messages have been recorded in LMR and paged as required.
9. Other duties as assigned.

Information Systems:
1. Serve as the clinic and#x201c;SuperUserand#x201d; for IDX, PatientKeeper, Percipio, Centricity, and OR ESP systems. Participate in Project/Task force planning meetings for planning, implementation and/or new releases of Percipio, Centricity, IDX, LMR, eScription, BWH OR ESP and IDX Flowcast.
2. Set up new users and disable expired and temporary accounts for BICS, IDX, and LMR, PatientKeeper, Percipio, Centricity, OR ESP, BICS, VPN.
3. Responsible for training of IDX, BICS, and LMR software for new employees as needed.
4. Liaison between telecommunications and Partners Help Desk to problem solve IS/telecommunications-based problems in the clinic.
5. Ensure all IDX appointment status updates are done in a timely fashion to account for all scheduled appointments: Arrived, No Showed, Canceled, Bumped, and Rescheduled. Assure feed from IDX schedule to LMR and Patient Keeper for office visit documentation and billing compliance.
6. Perform daily monitoring of all data entry by front desk staff to ensure all information has been entered into IDX and LMR.

Clinical and Medical Systems:
1. Quality monitoring of office charts and pre-clinic chart preparation of on and off-site locations.
2. Cross-trained to cover front desk position and transcription/editing. Become familiar with other clinic administrative positions.
3. Manage the submission of all record requests, review. Work closely with Hospital Risk Management and HIS for compliance to all Hospital Policy, Regulations and Massachusetts Law regarding the creation, maintenance and fulfillment of all Medical Record requests.

Financial:
1. Prepares payroll in Kronos. Flags issues to the Administrative Director as needed.
2. Perform daily deposits for the division. Assist insurance referral coordinator as needed to insure that all payments are received and processed in a timely fashion. Participate in Medical Record audits as requested by Insurance Companies, PRN.
Requirements: QUALIFICATIONS:
1. 1 Bachelorand#x2019;s degree required, preferably in the health sciences, business, or public health.
2. A minimum of three (3) years of direct office management experience in a healthcare environment is strongly preferred.
3. Application-level software skills required, to include Windows, Microsoft Office Suite. Electronic Medical Record experience and BICS experience is preferred.
4. Medical certification, such as a Medical Assistant, Nursing Technician, or EMT, is a plus.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Excellent interpersonal skills and flexibility
2. A thorough knowledge of:

a) Staffing and secretarial systems
b) Patient access processes (i.e., admitting, pre-operative, registration)
c) Information systems
d) Medical assessment
3. Requires the ability to work effectively with physicians, physician assistants, nursing, secretarial and ancillary staff.
4. Strong communication and organizational skills.
5. Ability to focus detailed, concentrated effort to multiple projects and re-establish priorities as necessary
6. Ability to effectively respond to time sensitive issues.
7. Demonstrated ability to coordinate activity in a busy office environment within the context of a large medical center and health care delivery system.
8. A high degree of social facility in obtaining cooperation and support from a broad range of people.
9. Initiative and ability to work both independently and as a member of a functional team.

WORKING CONDITIONS:
Due to the unpredictable nature of clinic operation and preparation, the pace of work can be hectic and challenging, and thus, the workload could necessitate occasional evenings.

SUPERVISORY RESPONSIBILITY:

Supervision of approximately 12 to 15 full time equivalents

DRESS CODE:

As a member of the professional management team, professional dress is required at all times. No jeans, sneakers, or casual clothing will be considered acceptable.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Overview:

This position has oversight of the financial and administrative operations of the Center for Nursing Excellence (CNE). The CNE Business manager is responsible for the administration of the CNE budget and associated administrative responsibilities and the financial and administrative functions of pre-award and post-award grants. S/he is responsible for developing the budget, monitoring payroll, expenses/revenue, creating variance reports and forecasting needs based on existing and new programs. H/she also has full responsibility for managing the CNEand#x2019;s grant management activities and is the primary liason with Brigham and Womenand#x2019;s Hospital Research Administration and Research Administration and Finance departments. This position also manages facilities, conference planning and may hire, develop and evaluate administrative personnel if needed. This position requires an individual who is flexible, is able to work collaboratively with many professionals and can simultaneously manage multiple projects.

Principle Duties and Responsibilities:
1. Oversees departmental financial programming including payroll, capital, operating and research budgets.
2. In collaboration with program Directors, develops databases and generates reports that describe CNE programs cost and selected outcome metrics.
3. Maintains personnel files and develops reports as appropriate, i.e use of sick time, FMLA, license renewal and departmental records.
4. Ensures that all check requests, honoraria, POand#x2019;s, travel expenses, tuition reimbursements and petty cash reimbursement requests are processed in a timely manner.
5. Collaborate with facilities and hired vendors to assess needs for facility (classrooms and offices) and equipment repair and replacement.
6. Negotiate contracts with vendors for conferences and provide project management for Department of Nursing conferences.
7. Interacts with BWH Research Management and BWH Research Finance and/or BWH Development Office. Manages grant (federal, industry, philanthropic, academic etc) finance and grant administration process from pre-award through post-award to grant closing. Management may consist of budget preparation and reporting, compliance, document review, subcontract preparation and legal review.
8. Primary liason with BWH Research Finance for all invoicing, time and effort tracking and other requirements and documentation, as required by the funder.
9. Responsible for fund distribution and managing cost-sharing agreements with individual within the BWH nursing department.
10. Performs various general grant administration functions such as billing, budget preparation and amendments, plan change, and program evaluation.
11. Directs the billings and paperwork, so that the proper documentation is collected to demonstrate compliance to the grantor.
12. Ensures accurate and timely preparation of grant billings and reports.
13. Ensures that funding is guided toward the budgeted area and that compliance directives are followed.
14. Creates and maintains appropriate spreadsheets and documentation to support grant expenses.
15. Provides ongoing monitoring of grant budgets and expenditures to ensure targets are met.
16. Works with appropriate agency departments to gather data for reports and ensure that proper records are maintained.
17. Prepares written and statistical reports for various audiences.
18. Performs other duties as required.
Requirements: Qualifications:
1. Minimum of a BS degree in business/healthcare management, MBA preferred.
2. 3-5 years grant management/financial experience as well as analytic skills required
3. Ability to communicate effectively in writing and verbally
4. Ability to handle confidential and sensitive information
5. Ability to balance multiple projects simultaneously and at times under pressure
6. Proficiency in Word, Excel and Microsoft Project
7. Knowledge of grants (especially within the BWH or Partners system, NIH, HRSA, etc.) preferable
8. Knowledge of basic accounting and budgeting processes. Specific knowledge of FTE and salary budgeting preferred.
9. Profiency in and/or willingness to learn/advance skills in multiple and varied databases including computer-based financial software and research analytic software programs.
10. Ability to prioritize, problem solve and execute for immediate solution and strategize for longer term goals congruent with the CNE and Department of Nursingand#x2019;s Strategic Goals.
11. Excellent interpersonal skills.
12. Ability to manage oneself and others in a highly complex, dynamic work environment.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT

In conjunction with the SAE/CEC Coordinators, TIMI Study Group physicians, and the TIMI Regulatory/Safety Managers, this individual reviews all SAE submissions and CEC event packets for ongoing clinical trials in the TIMI Study Group. The SAE/CEC Medical Liaison is primarily responsible for medical review of these events/packets to ensure quality, accuracy and completeness of data and source documentation. The SAE/CEC Medical Liaison should also have a working operational knowledge of both SAE and CEC functions of TIMI clinical trials.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Perform the initial and follow up reviews of SAE/CEC submissions from clinical trial sites and evaluate incoming SAE/CEC query responses for medical completeness, consistency and quality prior to submitting these for physician review/adjudication and SAE processing.
2. Demonstrate ability to compile information under strict FDA timeliness.
3. Verify all required documentation for each event has been properly submitted. Initiate communication with SAE/CEC coordinators to obtain all documents (CRF and available source documents) required for physician review of site submissions.
4. Participate in triage process for incoming site documents to ensure timely and effective medical and scientific evaluation of SAE/CEC information.
5. Maintain thorough understanding of TIMI Study Group SOPand#x2019;s, trial-specific SOPand#x2019;s, GCPand#x2019;s, study protocol requirements, and current FDA regulations.
6. Collaborate and communicate with Regulatory/Safety Manager, SAE/CEC Coordinators, and TIMI Study Group physicians regarding SAE/CEC submissions, progress of studies, and problems as they develop.
7. Maintain strong understanding of SAE procedures and CEC adjudication processing. Assist and provide support to the team members in order to facilitate processes.
8. Assist in audit readiness to ensure the highest state of preparedness and assist in the conduct of regulatory inspections.
9. Maintain high standard of knowledge of event regulations, guidelines and standards relating to event surveillance.
10. Serve as a resource for investigational sites, monitors, and study staff within Sponsor departments.
11. Collaborate on internal standard operating procedures (SOPs). Recommend adjustment of SOPs for department function. Comply with applicable trial SOP's and policies.
12. Demonstrate strong knowledge of event regulations, clinical research conduct, laws, regulations, guidelines and standards.
13. Performs other duties as required and projects as assigned.
Requirements: QUALIFICATIONS:
and#x2022; Minimum of Bachelorand#x2019;s degree; Medical or Nursing degree preferred
and#x2022; Understanding of Good Clinical Practice guidelines and FDA regulations is a necessity
and#x2022; Experience working under daily SOPs requirements
and#x2022; Quality Assurance experience is a plus

SKILLS / ABILITIES / COMPETENCIES:

and#x2022; Keen ability to pay meticulous attention to detail
and#x2022; Excellent organizational and documentation skills
and#x2022; Strong knowledge of adverse event reporting within acute coronary syndrome trials
and#x2022; Ability to compile information under strict FDA timelines
and#x2022; Flexibility to handle multiple tasks and while effectively prioritizing
and#x2022; Extensive experience using all programs in Microsoft Office as well as e-CRF systems
and#x2022; Excellent problem solving skills and independent decision-making
and#x2022; Ability to work within a team and independently as needed
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: General Description

Dynamic marketing department seeks energetic person to join our team. This positionand#x2019;s areas of responsibility are: the day to day implementations of the marketing plans for assigned service lines and responsibility for invoice processing, preparing monthly budget reports with the Director, and other administrative duties. The Marketing Project Coordinator will be accountable for project plans for each area of responsibility, and for the execution of these plans, on time and on budget, with the appropriate members of the marketing and clinical team, under the supervision of the Director of Marketing.

Principal Duties and Responsibilities

and#x2022; Works with service line or program clinical and administrative staff to ensure appropriate assessment of program and institutional needs, and also to ensure synergy between marketing efforts and clinical and other program development and operations.

and#x2022; Under the general supervision of the Director of Marketing develops the marketing plans for assigned service lines and programs, agreed to by the clinical team and other stakeholders, with goals and objectives that will advance the position of the service in the marketplace. These include in-house resources and any needed outsourced resources based on program needs and budget.

and#x2022; Responsibilities include budget tracking, invoice processing, and supporting the Director with budget development. Also includes some basic office organization and monitoring the main phone line.

and#x2022; Ensures that all materials developed as part of any project adhere to the design and graphic standards of BWH, and that they promote a consistent and positive image of BWH.

and#x2022; Develops tracking systems in conjunction with overall department efforts to evaluate the effectiveness of marketing communications and other tactics.

and#x2022; Other duties as assigned to support the programs of the marketing and planning department and the institution.
Requirements: Qualifications

and#x2022; Bachelors Degree in business administration or health care administration
and#x2022; Ability to develop, coordinate and evaluate market plans and programs, demonstrated by a minimum of 2-4 years of progressively responsible experience in a marketing setting. Experience in health care marketing highly preferred.
and#x2022; Experienced in project management.
and#x2022; Experience working with print and electronic media schedules and with online advertising

Skills and Abilities

and#x2022; Interpersonal and management skills to achieve desired goals and communicate effectively with clinical and administrative leaders and staff. Attention to detail and accuracy are essential.

and#x2022; Ability to think strategically and creatively with respect to the marketing process and its application to the service line program.

and#x2022; Excellent verbal and written communication necessary for professional communications, departmental representation and related activities.

and#x2022; Ability to interact effectively in a complex organization and in ambiguous situations. Must be able to establish excellent working relationships with individuals and teams at various levels and from various fields of expertise.

and#x2022; Highly motivated, independent and capable of performing in a high-pressure, fast-paced environment.

and#x2022; Resourceful and able to manage multiple tasks.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the managing editor and the assistant managing editors, the editorial assistant is responsible for performing a variety of administrative tasks needed by the office. The editorial assistant serves as the liaison between the authors, reviewers, and the editors, and is the facilitator of communication between each.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Major Responsibilities include:

o Checking in new and revised submissions
o Sending requests for review, as directed by the editors
o Tracking replies from suggested reviewers and forwards manuscripts and accompanying material to reviewers
o Sending late reminders to reviewers
o Forwarding manuscript reviews to editors for decision
o Preparing and sending decision letters
o Assisting with special sections, including sending invitations letters to potential authors, tracking submissions, following up with late submissions, and preparing submissions as needed
o Answering general phone and email queries
Requirements: QUALIFICATIONS:
Requires knowledge normally acquired by completion of a Bachelorand#x2019;s Degree. Ideal candidate will have strong written and verbal communication skills. In addition, this person must be able to work independently and meet deadlines. Strong computer skills, preferably with experience in database management, are recommended.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Prior work experience in an editorial capacity preferred
and#x2022; Detail-oriented, with exceptionally strong organizational skills
and#x2022; Facile with web-base applications, Word, Excel, and PowerPoint

WORKING CONDITIONS:
The editorial office operates somewhat independently, with most communication taking place electronically. There is very little face to face contact with journal editors, authors, or reviewers. Staff work independently and are responsible for the proper handling and timely turnaround of all manuscript submissions.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the Managing Editor of Circulation, and the Editor-in-Chief of the Journal of the American Heart Association, the person in this position will serve as Deputy Managing Editor, Circulation, and Managing Editor, Journal of the American Heart Association. As Deputy Editor, this person will oversee the management of Circulation as needed, and will be responsible for the day-to-day oversight of the Journal of the American Heart Association. This person will oversee all staff working on JAHA and will ensure the rapid and efficient review of submitted material for publication in the journal.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
MAJOR RESPONSIBILITIES:

and#x2022; Assists with the oversight of Circulation, as needed, and in the absence of the Managing Editor
o Oversees special sections as directed by the Managing Editor
o Performs other various duties in support of the managing editor, upon request, and as is required.
and#x2022; Manager of day-to-day operations of the Journal of the American Heart Association editorial office
o Assists in the hiring and training of all editorial staff for both Circulation and the Journal of the American Heart Association
o Oversees all staff working on the Journal of the American Heart Association
o Assists in the evaluation of staff performance on a quarterly basis and recommends areas of improvement as needed
and#x2022; Serves as the primary contact and administrative support for the Editor-in-Chief and Deputy Editor of the Journal of the American Heart Association
o Prepares agenda and material for weekly editor meetings
o Tracks the journaland#x2019;s performance and generates reports for review by the editors
and#x2022; Serves as a liaison with the journalsand#x2019; parent, the American Heart Association (AHA)
o Compiles statistical data related to the officeand#x2019;s performance into a report for review by the AHAand#x2019;s Scientific Publishing Committee on a semiannual basis
o Attends AHA sponsored managing editor training sessions and/or retreats
o Forwards a list of accepted material to the AHAand#x2019;s media department for promotion and publicity
and#x2022; Liaison with the journalsand#x2019; publisher
o Prepares and submits all accepted material for copyediting and publication
o Reviews all page proofs of articles prior to publication
and#x2022; Event planner for Editor and Editorial Board meetings at major cardiovascular meetings
o Research city/area and find suitable location (usually convenient to the convention center) for large dinner meeting
o Prepare and send invitations to editorial board
o Select menu
o Compile data and prepare statistical reports for distribution at the meeting
and#x2022; Perform other various duties as required
Requirements: QUALIFICATIONS:
Requires knowledge normally acquired by completion of a Bachelorand#x2019;s Degree. Ideal candidate possesses at least five years of related experience in an academic journaland#x2019;s editorial office. This person must be able to manage multiple tasks, meet deadlines, and communicate well. Strong computer skills, with a background in database management are required. The ability to work independently and to solve problems is imperative.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
and#x2022; Proficiency in project management
and#x2022; Ability to multi-task and meet deadlines
and#x2022; Competency in managing funds

WORKING CONDITIONS:
The editorial office operates somewhat independently, with most communication taking place electronically. There is very little face to face contact with journal editors, authors, or reviewers. Staff work independently and are responsible for the proper handling and timely turnaround of all manuscript submissions.

SUPERVISORY RESPONSIBILITY:

Oversees two employees working part-time on the Journal of the American Heart Association.
Assumes responsibility for and oversight of all Circulation and Journal of the American Heart Association in the absence of the Circulation managing editor
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY/OVERVIEW STATEMENT

The Director, Risk Management is responsible for the overall coordination of the hospitaland#x2019;s Risk Management function. Directs the functions of the department to ensure that risks are identified and managed in order to promote patient safety, improve quality of care and reduce institutional liability. Directs trending of aggregate data from safety reports, claims and loss prevention studies, for identification of corrective and preventive actions. Directs investigation of sentinel events through root cause analyses and peer review, among other things. Develops and conducts continuing education programs for medical, nursing and clinical support staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Responsible for the day-to-day direction and coordination of the Risk Management Department:
a. Receives and analyzes adverse event reports of injury and telephone reports of adverse events.
b. Provides advice, consultation and support to hospital and professional staff on legal, risk and ethical issues.
c. Directs investigations related to adverse events, including interviewing staff and reviewing medical record for evaluation of clinical improvement and regulatory/liability reporting.
d. Determines which cases should be referred to the CRICO for monitoring, investigation or defense.
e. Oversees maintenance of the safety reporting system and internal databases, updated regularly.
f. Provides guidance to the Patient/Family Relations department on legal, risk and patient safety issues.
g. Monitors the root cause analysis process, and other review methods, for review and analysis of adverse events by risk management staff.
h. Responsible for intake of adverse hospital and patient events and event reporting:
and#x2022; Reviews safety reports to ensure timely and appropriate analysis and follow up
and#x2022; Evaluates and manages reporting of appropriate adverse events to DPH, BRM, FDA, etc.
and#x2022; Evaluates and manages reporting of adverse events and potential claims to CRICO
i. Directs review and development of relevant hospital policies.
j. Participates in hospital patient safety initiatives and activities
2. Peer Review and Regulatory Reporting:
a. Directs operation of the Quality Assurance andamp; Risk Management Committee and the peer review process.
b. Directs regulatory investigations and surveys.
c. Coordinates sentinel event reviews and root cause analyses; monitors corrective actions for effectiveness.
d. Disseminates DPH advisories and BRM QPS updates to appropriate quality and operational groups.
e. With the Executive Director, Clinical Compliance and the Chair of QA/RM, determines reportability of adverse events to external agencies. Directs production of reports, root cause analyses, and correspondence to external agencies.
3. Data Analysis:
a. Directs review and analysis of safety reports and directs follow-up with all significant adverse events. Identifies trends and collaborates with clinical teams to design programs to prevent medical error and reduce loss.
b. Reviews and evaluates aggregate adverse events and claims data, as well as other hospital information in order to identify high-risk activities, procedures and departments.
c. Recommends corrective and preventive actions to reduce risk. Collaborates with CRICO and hospital-based improvement teams on interventions.
d. Continually evaluates hospital safety reporting system for potential improvement.
4. Claims Management
a. Represents the hospital as agent for service of legal process, coordinates and directs activities related to record and document requests, depositions, etc.
b. Counsels hospital employees as to the course of legal proceedings in which they are professionally involved.
c. Directs management of legal claims involving hospital and staff.
d. Coordinates legal activities with CRICO claims representatives and attorneys.
5. Education:
a. Functions as a resource person to clinical and support departments to identify areas of risk and assists staff in developing approaches to reduce risk and medical error and improve quality of care.
b. Develops and conducts hospital, departmental and professional risk management education programs.
c. Collaborates with Nursing leadership, Medical Staff and Patient Safety Team, among others to keep all Hospital personnel informed regarding patient safety, risk prevention and professional liability issues.
d. Provides hospital leadership with claims and risk data, with recommendations for improvement and risk reduction.
e. Coordinates RMF educational and patient safety activities for the hospital.
6. Participates in hospital committees:
a. MSEC QA/RM e. Staff Orientation Programs
b. Drug Safety f. Advance Care Directive QI Team
c. Corporate Compliance g. Others ad hoc
d. Confidentiality Task Force
7. Supervises and evaluates 2.5 FTE risk managers.
8. Keeps abreast of changing legislation, standards, regulations and policies that affect risk management and patient safety.
Requirements: QUALIFICATIONS:
1. A minimum of four years risk management experience in a healthcare setting.
2. Baccalaureate degree in nursing or healthcare administration required. Advanced degree (JD, MPH or MBA) required.
3. Experience in loss control and claims management.
4. Knowledge of medical malpractice and healthcare law required.
5. Experience in working with teams in a complex organization.
6. Member of professional Risk Management organizations.

SKILLS/ABILITIES/COMPETENCIES REQUIRED
1. Excellent written and verbal skills.
2. Ability to communicate effectively and sensitively with clinicians in stressful situations.
3. Advanced command of risk prevention, patient safety and quality improvement techniques.
4. Basic command of data management and analysis.
5. Healthcare terminology

WORKING CONDITIONS
1. Office setting
2. Frequent, daily use of computer, telephone, fax machine
3. Infrequent periods of high stress related to planned or unannounced surveys and audit by external agencies.
4. Must be responsive to multiple deadlines

SUPERVISORY RESPONSIBILITY
1. Responsible for training, supervision and delegation to 2.5 Risk Managers.
2. Responsible for supervision and delegation to shared Administrative Assistant.

FISCAL RESPONSIBILITY
1. Responsible for identifying and communicating budgetary needs during the financial planning cycle.
2. Responsible for maintaining expense levels with the financial plan.
3. Responsible for communicating and explaining significant variances as they occur.
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

The Regulatory Document Specialist is responsible to handle the coordination, collection, review and maintenance of regulatory documentation to ensure compliance of the TIMI Study Group as an academic research organization; specifically, as delegated by trial sponsors and under applicable institutional policy

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Develop systems/procedures to efficiently collect regulatory documents from clinical sites
and#x2022; Undertake capacity building of novice clinical research professionalsand#x2019; understanding of regulatory affairs by developing and implementing training initiatives
and#x2022; Coordinate document dossier(s) for submission to institutional review board(s)/independent ethics committees
and#x2022; Understand and apply principles of regulatory affairs and compliance in document review
and#x2022; Provide technical review of regulatory documentation to ensure compliance on site
and#x2022; Monitor controls to limit undue bias and recommend strategies for maintenance/improvement
and#x2022; Identify gaps in compliance knowledge and practice and implement corrective and preventative action plans
and#x2022; Prepare study teams for audit/inspections by sponsor or agencies by conducting preparatory interviews and document analysis
and#x2022; Advise on international and domestic regulations that dictate clinical research practices applicable under INDs
Requirements: QUALIFICATIONS:
and#x2022; Minimum of Bachelorand#x2019;s degree in scientific field, with interest in Regulatory Affairs, Quality Assurance/Control
and#x2022; Minimum 1-3 years experience in documentation, quality control, quality assurance and/or regulatory affairs

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

and#x2022; Knowledge of Good Clinical Practices, US Federal Regulations (Title 21 Code of Federal Regulations), Applicable Health Canada Regulations and Clinical Research Operations
and#x2022; Knowledge of business and management principles involved in strategic planning and coordination of people and resources
and#x2022; Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems
and#x2022; Ability to measures or indicators of system performance and actions needed to improve or correct performance, relative to the goals of the system
and#x2022; Ability to communicate effectively in writing as appropriate for the needs of a beginner audience

WORKING CONDITIONS:
Busy office environment with frequent deadlines

SUPERVISORY RESPONSIBILITY:

N/A

FISCAL RESPONSIBILITY:
N/A
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00 Null Null none Null
Responsibilities: GENERAL SUMMARY / OVERVIEW STATEMENT:

The Regulatory Document Specialist is responsible to handle the coordination, collection, review and maintenance of regulatory documentation to ensure compliance of the TIMI Study Group as an academic research organization; specifically, as delegated by trial sponsors and under applicable institutional policy

PRINCIPAL DUTIES AND RESPONSIBILITIES:
and#x2022; Develop systems/procedures to efficiently collect regulatory documents from clinical sites
and#x2022; Undertake capacity building of novice clinical research professionalsand#x2019; understanding of regulatory affairs by developing and implementing training initiatives
and#x2022; Coordinate document dossier(s) for submission to institutional review board(s)/independent ethics committees
and#x2022; Understand and apply principles of regulatory affairs and compliance in document review
and#x2022; Provide technical review of regulatory documentation to ensure compliance on site
and#x2022; Monitor controls to limit undue bias and recommend strategies for maintenance/improvement
and#x2022; Identify gaps in compliance knowledge and practice and implement corrective and preventative action plans
and#x2022; Prepare study teams for audit/inspections by sponsor or agencies by conducting preparatory interviews and document analysis
and#x2022; Advise on international and domestic regulations that dictate clinical research practices applicable under INDs
Requirements: QUALIFICATIONS:
and#x2022; Minimum of Bachelorand#x2019;s degree in scientific field, with interest in Regulatory Affairs, Quality Assurance/Control
and#x2022; Minimum 1-3 years experience in documentation, quality control, quality assurance and/or regulatory affairs

SKILLS / ABILITIES / COMPETENCIES REQUIRED:

and#x2022; Knowledge of Good Clinical Practices, US Federal Regulations (Title 21 Code of Federal Regulations), Applicable Health Canada Regulations and Clinical Research Operations
and#x2022; Knowledge of business and management principles involved in strategic planning and coordination of people and resources
and#x2022; Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems
and#x2022; Ability to measures or indicators of system performance and actions needed to improve or correct performance, relative to the goals of the system
and#x2022; Ability to communicate effectively in writing as appropriate for the needs of a beginner audience

WORKING CONDITIONS:
Busy office environment with frequent deadlines

SUPERVISORY RESPONSIBILITY:

N/A

FISCAL RESPONSIBILITY:
N/A
Shift: Day Shift
EEO Statement: An EEO, AA, VEVRAA Employer ]]> 7/19/2011 0.00