Pultorak & Associates - News and Events

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ITIL� 2011 Edition Posters and Planners Released

Tue, 23 Aug 2011 17:00:00 PDT

Pultorak and Associates has refreshed its ITIL� posters and planners for ITIL� 2011 edition. [...]

ITIL� Credit Profiler

Mon, 08 Aug 2011 17:00:00 PDT

Attached is the updated ITIL� Qualification Scheme Diagrams that reflect the withdrawal of ITIL� V2 and bridging qualifications on 30 June 2011. The changes also include addition of the new Service Manager route to ITIL� Expert.This includes a change to the ITIL� Qualification Scheme diagrams which have undergone some amendments to remove the V2 qualifications and any V3 references. [...]

Best Management Practice intellectual property has now transferred to the Cabinet Office

Sun, 07 Aug 2011 17:00:00 PDT

To formalise the move of the Best Management Practice portfolio from the Office of Government Commerce*, the related trademarks and crown copyright have now been transferred to the Cabinet Office. The portfolio of guidance continues to be supported through the existing commercial arrangements for services in publishing and accreditation of qualification, training and consultancy services. The Best Management Practice brand entity is not affected as part of this move. [...]

ITIL� 2011 Edition Released

Thu, 23 Jun 2011 17:00:00 PDT

The ITIL� 2011 updates to the 2007 edition ITIL publications release date is 29 July 2011, and include the following ITIL 2011 editions:[...]

New video from Microsoft � Service Management for the cloud with MOF 4.0

Tue, 14 Jun 2011 17:00:00 PDT

Microsoft has released a MOF Cloud video. This is similar messaging to what was in the BrightTalk webinar http://www.brighttalk.com/webcast/26121 but much shorter (4 minutes).[...]

David Pultorak co-authors IT Business Management: Solutions from SAP � A Pocket Guide

Mon, 24 Jan 2011 16:00:00 PST

David Pultorak co-authors IT Business Management: Solutions from SAP � A Pocket Guide[...]

Download new MOF materials and apply MOF guidance to Microsoft� products and technologies

Thu, 05 Aug 2010 17:00:00 PDT

New Microsoft Operations Framework (MOF) 4.0 workbooks, companion guides, and diagrams are now available for download. This collection of resources will help you provide services that run smoothly and deliver expected value. Download new MOF resources:[...]

10 reasons CIOs will get fired this year - David Pultorak provides advice on what to do about them for CIOs and IT Directors as input to R2010 and and 2011 strategic planning

Sat, 26 Jun 2010 17:00:00 PDT

Bob Evan of InformationWeek recently (June 15, 2010) published 10 reasons CIOs will get fired this year, a great input to your R2010 and FY11 IT strategy and planning. In this post I provide some ideas to help you succeed that mirror Bob's 10 reasons.[...]

Microsoft Releases Guidance On Applying MOF Guidance To Microsoft Products And Technologies

Thu, 24 Jun 2010 17:00:00 PDT

Microsoft Operations Framework (MOF) is guidance for implementing IT service management processes and concepts that has been designed to be clear, concise, relevant, and applicable. That alone makes it worth checking out. But it also explicitly supports generally accepted standards like ISO 20000, COBIT and ITIL� so you know the guidance you are implementing is not off the beaten path.[...]

New MOF Resources Available for Download Tackle Continuous Improvement, Standard Changes, Virtualization, and Provisioning

Tue, 15 Jun 2010 17:00:00 PDT

The Microsoft Operations Framework (MOF) Team has released a brand new combination of free downloadable resources-designed to facilitate organizational improvement-that build on the guidance offered in MOF 4.0, providing specific examples of the application of MOF concepts.[...]

Updated ITIL� V.3 R books to be released in 2011

Mon, 10 May 2010 17:00:00 PDT

The core ITIL� books will be reviewed this year to include feedback and suggestions from the IT community to correct errors, remove inconsistencies and improve clarity and structure.[...]

EXIN Reports: Withdrawal of V.2

Wed, 05 May 2010 17:00:00 PDT

The ITIL� Qualification Board is beginning the process for the definite withdrawal of ITIL� V2 Certification Scheme. At the end of June it will no longer be possible for new candidates to take an ITIL� V2 Foundation exam.[...]

Practical, Up-to-Date and Thorough Advice for IT Systems Managers

Mon, 05 Apr 2010 17:00:00 PDT

Rich Schiesser has just released the second edition of his IT Systems Management book, which provides up-to-the-minute guidance on maintaining stable, responsive IT production environments.[...]

Microsoft Releases Beta Guidance for IT Management Reviews and Service Mapping

Tue, 30 Mar 2010 17:00:00 PDT

The Microsoft Operations Framework (MOF) team has released the MOF Management Reviews guide and the MOF Service Mapping guide, now available for download.[...]

Microsoft Operations Framework (MOF) team announce the beta release of the MOF Reliability Workbooks

Thu, 25 Mar 2010 17:00:00 PDT

The Microsoft Operations Framework (MOF) team announced the beta release of the MOF Reliability Workbooks. These workbooks present hands-on tasks that IT professionals can use tofine tune to meet the goals of their organization and the technologies they employ.[...]

New Beta Release: the MOF 4.0 Foundation Course

Wed, 24 Mar 2010 17:00:00 PDT

The MOF Foundation Course is intended primarily for those who deliver service management-focused training. It�s also designed to supplement existing materials utilized by those in the greater training community. These materials will help instructors teach IT pros how to think about system integration and dependencies, and will add value to a range of technical training courses.[...]

New Guides from Microsoft to Help You Implement Service Management

Wed, 24 Feb 2010 16:00:00 PST

Great news for managers at all levels of the IT organization: the Microsoft Operations Framework (MOF) team has just announced the final beta releases in a series of MOF Management Reviews.[...]

Shopping for ITIL� eLearning? Check out our must-see video, �Top 10 Things to Look for in ITIL� eLearning� on SearchCIO.com

Sun, 09 Aug 2009 17:00:00 PDT

ITIL training via an e-learning model offers benefits including flexible delivery and technical compatibility and performance. Learn more about the benefits of ITIL e-learning.[...]

MOF Framework Comparison Companion Guides for ITIL� and ISO/IEC 20000 now available!

Mon, 27 May 2019 17:00:00 PDT

The MOF team has released a new series of framework comparison companion guides. Download them now[...]

Cost reduction tips for your strategic sourcing contracts - Vince Pultorak on SearchCIO.com

Tue, 10 Mar 2009 17:00:00 PDT

The current economic crisis provides a lever for CIOs to get the most out of their strategic sourcing contracts by analyzing current spending and contract terms, establishing a cost reduction program and using suppliers as an extension of IT to achieve cost reduction goals.[...]

The new ITIL� tools standard: Ways to lower tech investment complexities

Mon, 02 Mar 2009 16:00:00 PST

For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3).[...]

Top five reasons to start using ITIL� and ITSM today

Mon, 02 Mar 2009 16:00:00 PST

ITSM best practices can help IT provide business value, improve service quality and reduce costs. But the sometimes misunderstood frameworks, including the IT Infrastructure Library (ITIL),[...]

Recently Held Events

Pultorak & Associates has Exhibited at HDI Citizen's Bank Park

Thu, 10 Sep 2009 17:00:00 PDT

Philadelphia PA Friday September 25, 2009 8AM-4PM Come to Citizen�s Bank Park this Friday, September 25 for HDI�s annual vendor fair and luncheon, where you can network with your peers and meeting vendors who serve the IT service and support industry.[...]