Drive Thru

Quail Digital’s Drive Thru System Rates Highly

QSR magazine — Wed, 25 Jan 2012 20:30:51 +0000

Quick-serve restaurants waste time, stock, and money when inaccurate orders are taken, and this damages valuable customer relationships.

Luckily, tests by Orfield Laboratories Inc that reveals Quail Digital’s drive thru communication system offers superior acoustic quality.

A renowned specialist acoustic testing laboratory, Orfield was commissioned by Quail Digital to provide independent data concerning the sound quality of the new Q-Pro5 all-in-one drive thru headset system, as it is rolled out across North America.

New Drive Thru for the Deaf

QSR magazine — Mon, 23 Jan 2012 14:06:27 +0000

Quick serves regularly serve more than 50 percent of their business through the drive thru. But according to the National Center for Health Statistics, there are an estimated 36 million deaf and hearing-disabled people in the U.S. who are left without that option.

A tool from Inclusion Solutions is helping to change that. The OrderAssist includes a button that hearing-impaired customers press, informing employees that they’ll be pulling forward and ordering at the window on a print-out menu.

R.F. Technologies Appoints New President

QSR magazine — Fri, 16 Dec 2011 20:05:58 +0000

R.F. Technologies has a new president. The former managing director of International Business Strategies, Anthony A. DeLise, will oversee the continued growth and geographical expansion of the company while implementing innovative processes for improving quality services for its customers.

Prior to joining R.F. Technologies, DeLise was the founder and managing director of International Business Strategies, LLC of Chicago, a consulting group focused on improving the sales and operations of leading technical organization.

The 100 Biggest Stories of 2011

QSR magazine — Fri, 02 Dec 2011 14:20:00 +0000

The top headlines, trends, and buy-outs in the restaurant industry this year.

1. Roark Capital Buys Arby’s

With concerns about the economy running high, restaurant industry mergers and acquisitions dipped noticeably.

None of 2011’s mergers came close in value to the previous year, when Burger King and CKE, parent of Carl’s Jr. and Hardee’s, were each sold for more than $1 billion. Instead, there were smaller deals and one big buyer, Roark Capital Group.

Chicagoland Area Pizza Huts Get Facelifts

QSR magazine — Mon, 28 Nov 2011 13:54:44 +0000

Innovative Design Concepts of Frankfort and Franchise Management Investors of Woodstock, NB, Canada have partnered up to improve franchisee owned area Pizza Huts locations.

Chris Bakutis of IDCI hopes that the improvements will bring increased business growth to the Pizza Huts locations.

“The plan is to establish 1,000 sq.ft. carryout only locations,” states Chris, “providing customers with quality food and fast service.”

Mr. Goodcents Rebrands

QSR magazine — Thu, 03 Nov 2011 04:00:00 +0000

Former CEO of Applebee’s, David Goebel, is spearheading the changes at the brand.

Formality is being phased out at a Kansas City, Missouri–based quick-serve chain. Customers will no longer have to use a courtesy title when addressing Mr. Goodcents.

The 96-unit sandwich concept, with locations in nine states, is undergoing a rebranding, which includes changing its name from Mr. Goodcents Subs and Pasta to Goodcents Deli Fresh Subs.

CEO David Goebel, the former CEO of Applebee’s who became a Mr. Goodcents franchisee before taking over the company last year, is spearheading the changes.

Checkers Salutes RTI as Supplier of the Year

QSR magazine — Thu, 13 Oct 2011 12:44:22 +0000

Checkers Drive-In Restaurants, Inc., recognized Restaurant Technology, Inc. (RTI) as a winner of its 2011 Supplier of the Year Award for its back office software, RTIconnect, which Checkers uses to control food and labor costs in its corporate restaurants.

Snapfinger Wants to Revolutionize Your Drive Thru

QSR magazine — Wed, 12 Oct 2011 14:23:07 +0000

Snapfinger, a provider in remote web and mobile ordering and pre-payment services for the restaurant industry, announced the creation of the “Extended Drive Thru” (EDT) remote ordering application, specifically designed for the quick-serve industry. This patent pending application features a mobile pre-order function that will essentially extend a quick serve’s drive thru by allowing customers to order and pay via mobile device prior to arrival.

100 Ways to Improve Your Drive Thru

QSR magazine — Fri, 07 Oct 2011 20:01:47 +0000

Tips to better the efficiency and experience in your lane today.

Customer Service

1 From the full order of food and beverages to the utensils, provide the customer with everything he needs the first time. Frustrations arise when something is forgotten.

2 Mistakes happen; it’s inevitable. In the event of an inaccurate order, correct the error by embracing responsiveness, responsibility, and action.

3 Greet with a friendly, enthusiastic, two-part greeting. “Welcome to Burger Palace. May I take your order?”

Tasti D-Lite Growth Strategy Focuses on Innovation

QSR magazine — Thu, 06 Oct 2011 13:53:41 +0000

Tasti D-Lite, the great-tasting, better-for-you frozen treat chain, achieved unprecedented growth in the first half of 2011. The chain has signed new development agreements for Tampa, Florida, for several counties in New York and Connecticut, and for a network of non-traditional sites across the country, totaling 104 locations. Additionally, Tasti D-Lite recently opened its first locations in Missouri, Massachusetts, Nevada, Maryland, and North Carolina, and will open its first California center in the third quarter.