http://qualityandinnovation.com exploring quality, productivity & innovation in socio-technical systems Wed, 08 May 2013 13:58:17 +0000 en hourly 1 http://wordpress.com/ http://0.gravatar.com/blavatar/a211c18426e103c90b07cccbd25ca765?s=96&d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.png http://qualityandinnovation.com http://qualityandinnovation.com/2013/03/28/the-key-to-engagement-is-narrative/ http://qualityandinnovation.com/2013/03/28/the-key-to-engagement-is-narrative/#comments Thu, 28 Mar 2013 13:12:33 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1977 (Image Credit: Doug Buckley of http://hyperactive.to) Customer engagement, employee engagement, and supplier engagement are hot topics in quality management. We know that engagement (which is marked by rich interaction and involvement) is different than participation (just showing up; typically in &#8230; <a href="http://qualityandinnovation.com/2013/03/28/the-key-to-engagement-is-narrative/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1977&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/3WsZ0z5ga7M" height="1" width="1"/> http://qualityandinnovation.com/2013/03/28/the-key-to-engagement-is-narrative/feed/ 0 Nicole Radziwill doug-hike http://qualityandinnovation.com/2013/03/27/give-and-take-adam-grant-the-revolution-of-gifting-quality-consciousness/ http://qualityandinnovation.com/2013/03/27/give-and-take-adam-grant-the-revolution-of-gifting-quality-consciousness/#comments Wed, 27 Mar 2013 18:58:19 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1969 (Image Credit: Doug Buckley of http://hyperactive.to) For the past few years I&#8217;ve been promoting the idea of quality consciousness &#8212; that is, that you can DO BETTER by BEING BETTER. Since quality can be viewed as excellence in being, you &#8230; <a href="http://qualityandinnovation.com/2013/03/27/give-and-take-adam-grant-the-revolution-of-gifting-quality-consciousness/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1969&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/arxaqUeUbQU" height="1" width="1"/> http://qualityandinnovation.com/2013/03/27/give-and-take-adam-grant-the-revolution-of-gifting-quality-consciousness/feed/ 0 Nicole Radziwill doug-who-is-god-virtual-space http://qualityandinnovation.com/2013/03/27/quality-in-unexpected-places-elementary-school/ http://qualityandinnovation.com/2013/03/27/quality-in-unexpected-places-elementary-school/#comments Wed, 27 Mar 2013 14:49:03 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1967 (Image Credit: Doug Buckley of http://hyperactive.to) I just read a blog post written by 4th grade teacher Lori Rice &#8212; who reflects on the tendency of her students to speed through worksheets and assignments in class, then jubilantly report &#8220;I&#8217;m &#8230; <a href="http://qualityandinnovation.com/2013/03/27/quality-in-unexpected-places-elementary-school/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1967&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/8VB4Sfb1WhI" height="1" width="1"/> http://qualityandinnovation.com/2013/03/27/quality-in-unexpected-places-elementary-school/feed/ 1 Nicole Radziwill doug-feb2 http://qualityandinnovation.com/2013/03/25/become-an-innovator-by-embracing-your-gifts/ http://qualityandinnovation.com/2013/03/25/become-an-innovator-by-embracing-your-gifts/#comments Mon, 25 Mar 2013 16:45:33 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1957 (Image Credit: Doug Buckley of http://hyperactive.to) You can&#8217;t be anyone you want to be. To become your most powerful, you have to fully become WHO YOU ARE. (Umar Haque posted a similar sentiment on the Harvard Business Review blog in 2011.) &#8230; <a href="http://qualityandinnovation.com/2013/03/25/become-an-innovator-by-embracing-your-gifts/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1957&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/f7WN6iKt6JA" height="1" width="1"/> http://qualityandinnovation.com/2013/03/25/become-an-innovator-by-embracing-your-gifts/feed/ 1 Nicole Radziwill doug-road http://qualityandinnovation.com/2013/03/22/quality-in-unexpected-places-the-weather/ http://qualityandinnovation.com/2013/03/22/quality-in-unexpected-places-the-weather/#comments Fri, 22 Mar 2013 20:01:49 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1953 (Image Credit: Doug Buckley of http://hyperactive.to) Many thanks to Sean Goggins, my favorite sociotechnical information scientist, for sharing this example of quality in an unexpected place on Facebook. As a meteorologist, I love how quality and productivity can be linked &#8230; <a href="http://qualityandinnovation.com/2013/03/22/quality-in-unexpected-places-the-weather/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1953&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/3NL3X1frx-M" height="1" width="1"/> http://qualityandinnovation.com/2013/03/22/quality-in-unexpected-places-the-weather/feed/ 0 Nicole Radziwill doug-tree-bloom http://qualityandinnovation.com/2013/03/13/quality-in-unexpected-places-books-and-movies/ http://qualityandinnovation.com/2013/03/13/quality-in-unexpected-places-books-and-movies/#comments Wed, 13 Mar 2013 16:53:41 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1946 (Image Credit: Doug Buckley of http://hyperactive.to) Continuing ASQ CEO Paul Borawski&#8217;s March discussion about finding quality in unexpected places, one of the places I LOVE to see quality problems and solutions appear are in works of fiction &#8211; books and/or movies. &#8230; <a href="http://qualityandinnovation.com/2013/03/13/quality-in-unexpected-places-books-and-movies/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1946&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/bn6TC1jpp9Q" height="1" width="1"/> http://qualityandinnovation.com/2013/03/13/quality-in-unexpected-places-books-and-movies/feed/ 2 Nicole Radziwill doug-more-art http://qualityandinnovation.com/2013/03/09/analyzing-monthly-expenses-with-a-pareto-chart/ http://qualityandinnovation.com/2013/03/09/analyzing-monthly-expenses-with-a-pareto-chart/#comments Sat, 09 Mar 2013 20:41:07 +0000 Nicole Radziwill http://qualityandinnovation.com/?p=1939 This month, ASQ CEO Paul Borawski encourages us to share stories about &#8220;quality solutions in unexpected places.&#8221; This is such a fun question, because now I&#8217;ll be noticing these unexpected gems all month &#8211; and probably beyond!  Today&#8217;s gem comes &#8230; <a href="http://qualityandinnovation.com/2013/03/09/analyzing-monthly-expenses-with-a-pareto-chart/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=qualityandinnovation.com&#038;blog=5081318&#038;post=1939&#038;subd=qualityandinnovation&#038;ref=&#038;feed=1" width="1" height="1" /><img src="http://feeds.feedburner.com/~r/QualityAndInnovation/~4/E_v9HgzOARM" height="1" width="1"/> http://qualityandinnovation.com/2013/03/09/analyzing-monthly-expenses-with-a-pareto-chart/feed/ 0 Nicole Radziwill andy-duong-pic