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    <title>Quality Service Marketing</title>
    
    <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/" />
    <id>tag:typepad.com,2003:weblog-113714</id>
    <updated>2013-01-08T09:31:25-05:00</updated>
    <subtitle>Specializing in internal marketing &amp; internal communication</subtitle>
    <generator uri="http://www.typepad.com/">TypePad</generator>
    <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/atom+xml" href="http://feeds.feedburner.com/QualityServiceMarketing" /><feedburner:info xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0" uri="qualityservicemarketing" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><entry>
        <title>My Blog Has Moved!</title>
        <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2013/01/my-blog-has-moved.html" />
        <link rel="replies" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2013/01/my-blog-has-moved.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341fc81f53ef017c354f039c970b</id>
        <published>2013-01-08T09:31:25-05:00</published>
        <updated>2013-01-07T11:31:41-05:00</updated>
        <summary type="html">The Quality Service Marketing blog has a new look in a new home (located at http://www.qualityservicemarketing.com/blog/) where you'll find exciting new content + archived posts on how to create an engaged workplace and stronger brand. Come on over to QSM's...&lt;img src="http://feeds.feedburner.com/~r/QualityServiceMarketing/~4/ORVSKhNrV3w" height="1" width="1"/&gt;</summary>
        <author>
            <name>Sybil F. Stershic</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Internal communications" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Internal marketing" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Weblogs" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Quality Service Marketing blog" />
        



    </entry>
    <entry>
        <title>An Updated Holiday Classic</title>
        <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/an-updated-holiday-classic.html" />
        <link rel="replies" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/an-updated-holiday-classic.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341fc81f53ef017ee5c0db68970d</id>
        <published>2012-12-18T07:53:00-05:00</published>
        <updated>2012-11-29T21:09:34-05:00</updated>
        <summary type="html">With apologies to Clement C. Moore, you can find many “Twas the Night Before Christmas” parodies. In the holiday spirit, here’s one of my favorites. One Crazy Cool Yule [Author unknown] "Twas the Night before Christmas" has lots of nice...&lt;img src="http://feeds.feedburner.com/~r/QualityServiceMarketing/~4/U7V43ZsuVEU" height="1" width="1"/&gt;</summary>
        <author>
            <name>Sybil F. Stershic</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Quotes" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="Christmas poem" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Twas the Night Before Christmas" />
        



    </entry>
    <entry>
        <title>"Share of Mind, Share of Heart" Book News </title>
        <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/my-book-news.html" />
        <link rel="replies" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/my-book-news.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341fc81f53ef017c34b63b30970b</id>
        <published>2012-12-17T15:18:13-05:00</published>
        <updated>2012-12-18T09:21:46-05:00</updated>
        <summary type="html">Nonprofit professionals, leaders and volunteers interested in Share of Mind, Share of Heart: Marketing Tools of Engagement for Nonprofits now have the option to purchase it in both print and electronic versions. In response to numerous requests, my latest book...&lt;img src="http://feeds.feedburner.com/~r/QualityServiceMarketing/~4/SpyTb90bU7M" height="1" width="1"/&gt;</summary>
        <author>
            <name>Sybil F. Stershic</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Marketing (general)" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Training &amp; Development" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="books" />
        <category scheme="http://sixapart.com/ns/types#tag" term="employee engagement" />
        <category scheme="http://sixapart.com/ns/types#tag" term="internal marketing" />
        <category scheme="http://sixapart.com/ns/types#tag" term="leadership" />
        <category scheme="http://sixapart.com/ns/types#tag" term="nonprofit management" />
        <category scheme="http://sixapart.com/ns/types#tag" term="nonprofit marketing" />
        <category scheme="http://sixapart.com/ns/types#tag" term="Share of Mind Share of Heart" />
        <category scheme="http://sixapart.com/ns/types#tag" term="volunteer engagement" />
        



    </entry>
    <entry>
        <title>Recommended Nonprofit Books For Gift Giving</title>
        <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/recommended-nonprofit-books.html" />
        <link rel="replies" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/recommended-nonprofit-books.html" thr:count="0" />
        <id>tag:typepad.com,2003:post-6a00d8341fc81f53ef017ee5b7d2f7970d</id>
        <published>2012-12-11T07:53:00-05:00</published>
        <updated>2012-11-28T18:24:46-05:00</updated>
        <summary type="html">Need a helpful gift idea for your favorite nonprofit professional or volunteer leader? Consider a book that provides valuable insight and advice on how to maximize a nonprofit’s effectiveness. Note: I’m a fan of books-as-gifts, especially when paired with chocolate...&lt;img src="http://feeds.feedburner.com/~r/QualityServiceMarketing/~4/_5oODnT2T94" height="1" width="1"/&gt;</summary>
        <author>
            <name>Sybil F. Stershic</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Books" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Leadership" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Nonprofit management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Training &amp; Development" />
        
        <category scheme="http://sixapart.com/ns/types#tag" term="gift ideas for nonprofits" />
        <category scheme="http://sixapart.com/ns/types#tag" term="nonprofit books" />
        



    </entry>
    <entry>
        <title>Pocket Guide to Nonprofit Board Effectiveness</title>
        <link rel="alternate" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/pocket-guide-to-nonprofit-board-effectiveness.html" />
        <link rel="replies" type="text/html" href="http://qualityservicemarketing.blogs.com/quality_service_marketing/2012/12/pocket-guide-to-nonprofit-board-effectiveness.html" thr:count="1" thr:updated="2012-12-04T13:50:53-05:00" />
        <id>tag:typepad.com,2003:post-6a00d8341fc81f53ef017d3e592c39970c</id>
        <published>2012-12-04T07:53:00-05:00</published>
        <updated>2012-12-01T11:21:20-05:00</updated>
        <summary type="html">The adage, “Good things come in small packages” applies to How to Make Your Board Dramatically More Effective, Starting Today: A Board Member’s Guide to Asking the Right Questions, by Gayle L. Gifford. This 115 page guide is a short...&lt;img src="http://feeds.feedburner.com/~r/QualityServiceMarketing/~4/8GIhofL9HVk" height="1" width="1"/&gt;</summary>
        <author>
            <name>Sybil F. Stershic</name>
        </author>
        <category scheme="http://www.sixapart.com/ns/types#category" term="Books" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Leadership" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Nonprofit management" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Training &amp; Development" />
        <category scheme="http://www.sixapart.com/ns/types#category" term="Volunteer Management" />
        
        



    </entry>
 
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