Computer Help Please

Microsoft Dynamics GP 2010 - Error emailing statements MSVCR90.dll FIX

2018-07-09T17:59:00.002-07:00

Error: When emailing statements from Microsoft Dynamics GP 2010 you will get an appcrash with faulting module MSVCR90.dll.

MSVCR90.dll relates to visual studio studio 2008 C++ but most likely this is not the cause of your issue but it may be worth trying to reinstall it if it appears to be missing.

Cause: Windows Updates

FIX: Recent windows updates (Office Service Packs) have now altered the way Microsoft Outlook works and the client now defaults to using outlook in online mode. This breaks the email functionality for some reason most likely because the ID of the .OST file changes each time (guess)

Super easy fix : Set outlook to Use Cached Exchange Mode

In Outlook left hand pane - > right click your email and goto data File properties and then the Advanced Tab - Make sure Use Cached Exchange Mode is ticked. hit OK close and restart outlook and retry your dynamics GP emails.

hope it helps, I was going banana's trying to figure it out :)

extra: If windows updates has broken your adobe printer also checkout my other post on this issue, you can find it from the search

Windows Task Scheduler - Error 0x1 and Running SQLCMD , BATCH or VBS Script

2017-10-10T19:23:00.000-07:00

Error/Issue: One day you wake up the sun is out you feel great but low and behold your windows scheduled tasks are no longer working. You will either get

(0x1) - For the Last Run Time

or they will run for eternity and not actually do anything.

Have had this error on windows server 2012 but not 2008 so I'm not sure what the difference is , anyway onto the FIX.

The FIX:

You will have to alter the jobs slightly to make them run again under your scheduled tasks.

example SQLCMD and VBS Script

SQLCMD

Task: To Backup all SQL Databases and dump .bak files into directory on local server

Settings:

- Run whether user is logged on or not
- Run with highest privileges

Actions

- Start a program
- Program/Script: "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\SQLCMD.EXE" (or your location)
- Add arguments (optional):

-S SQLBOX\SQL2016 -d master -E -Q "EXECUTE dbo.DatabaseBackup @Databases = 'USER_DATABASES', @Directory = 'E:\BackupLocation', @BackupType = 'FULL'" -b

If your looking for the database backup procedure you can grab it at https://ola.hallengren.com

VBS Example

Task: To delete any files older than 60 days in a directory, handy for cleaning up old backups

Settings:

- Run whether user is logged on or not
- Run with highest privileges

- Start a program
- Program/Script: C:\Windows\System32\cscript.exe
- Add arguments (optional): "E:\Folder\CleanOld Files.VBS" (quotation marks needed as there are spaces)
- Start in (optional) : C:\Windows\System32\

that is it you are now up and running

Windows Server 2016 - Remote Desktop Gateway - Only One UDP Session FIX

2017-10-10T19:06:00.000-07:00

Issue: Even when enabling UDP under transport setting in the remote desktop manager , My remote desktop gateway connections refused to use more than 1 UDP session at a time. Therefore reducing the connection speed and impacting user experience.

First Step: right click server name in remote desktop gateway manager and ensure UDP transport is enabled.

Note: Ensure you are forwarding UDP traffic from port 3391 (or what you set it to ) through your firewall from outside to inside.

The FIX:

The fix is actually very simple , for some reason even when you haven't set Group Policies relating to Remote desktop services and connections that assumes you want it off by default , which is annoying to say the least.

1. Open GPEDIT.MSC

2. Go to Computer Configuration -> Administrative Templates -> Windows Components, Remote Desktop Services -> Remote Desktop Session Host -> Connections

3. Select -> Select RDP Transport Protocols

4. Enable and select both UDP and TCP

for some reason when its not enabled it only gives you the one UDP session , it seems like a 2016 server glitch to me

oooooh happppy days..

Registry Regedit.exe - Access Denied even when Owner

2017-10-09T19:16:00.002-07:00

Error / Issue: You are unable to delete a registry key even though you have full permissions and are also the owner of the key.

Fix: Use PsTools

not a conventional fix but when has that ever stopped you

1. download PsTools / PsExec

https://docs.microsoft.com/en-us/sysinternals/downloads/psexec

2. Install / Extract PsTools

3. Open Command Prompt as administrator and navigate to pstools folder

e.g

cd C:\Users\username\Downloads\PSTools

and then run

psexec -i -d -s c:\windows\regedit.exe

or

psexec.exe -i -d -s c:\windows\regedit.exe

you now should have full access to make registry changes , hoooray willie nelson

Symantec Endpoint Cloud - Unknown Status, Subscription is Expired or Enter 13 Digit PIN

2017-10-09T19:01:00.000-07:00

Error:
You install Symantec Endpoint Cloud or SB and get the errors Unknown Status, Subscription is Expired or are asked to enter a 13 digit PIN to activate Norton. You will also notice an event viewer for the Symantec endpoint protection service not running and timing out.

Steps to try first

1. Sign into Symantec Endpoint Manager or hosted site, enable service and check subscription on computer

2. Try a reinstall with the steps

- Remove from Programs & Features

- Run Norton Removal Tool -> https://support.norton.com/sp/en/au/home/current/solutions/v60392881_EndUserProfile_en_us

- Run Symantec Removal Tool - CEDAR -> https://support.symantec.com/en_US/article.TECH213385.html

- Manually remove directories C:\ProgramData\Norton or Symantec (responsible for activation of subscription)

- Reinstall as normal

The actual Fix

If the above does not work, right click Computer/My PC and goto properties

- Click Advanced System Settings (on left hand pane)

- Under the advanced tab click Environment Variables...

- Under Systems variables locate the "Path" variable

Click on Edit and ensure the path to your Symantec.cloud is up the very top

That is it , finally you should be able to activate and feel secure, you can force a re-activation of your product by deleting the 0000082 or 00000083 folder located in C:\ProgramData\Norton

You may find that this doesn't work also , if not you will have to do a complete uninstall and reinstall , once reinstalled immediately check the environment variables fix it up and reboot and you should be fine

hope that helps someone , was driving me absolutely bonkers trying to fix it

Installing multiple instances of Sage CRM - Tomcat & Webapps

2017-08-06T20:42:00.000-07:00

For development reasons you may require multiple instances of Sage CRM but how duth one proceedeth , like thus

Install the first instance of Sage CRM using the installer

2. Install the 2^nd Instance using the installer specifying a new instance name / directory

3. Confirm configuration file applicationHost.config in C:\Windows\System32\inetsrv\config for both instances ( check application paths and entries for both CRM instances)

4. Navigate to HKLM/SOFTWARE/Wow6432Node/eWare/Config//CRMName

and check each CRM instance /CRMNAME and confirm details for

DatabaseTcpPort – Must be unique

Default Database, InstallDir , and database login details

5. Check both CRM instances are listed under HKLM/SOFTWARE/Wow6432Node/eWare/Mappings in registry

6. Confirm DatabaseTcpPort being used by CRM instance is available and SQL is listening (using sql query below)

USE MASTER
GO
xp_readerrorlog 0, 1, N'Server is listening on'
GO

7. Confirm SQL port by using SQL configuration manager

8. Check Tomcat Configuration under tomcat\webapps\crminstancename\web-inf

Db.properties or jdbc.properties

#SQL Server settings

db.driver=net.sf.log4jdbc.DriverSpy

db.url=jdbc:log4jdbc:jtds:sqlserver://MachineName-Testy:52289/Sage;language=english;instance=SQL2016

db.username=sa

db.password=&KAHKHDKJASHKD

db.dialect=com.sage.crm.core.data.sqlserver.HibernateDialect

db.connectionCustomizer=com.sage.crm.core.data.sqlserver.ConnectionCustomizer

db.defaultSqlGenerator=com.sage.crm.core.data.sqlserver.SqlGeneratorImp

db.defaultDDLGenerator=com.sage.crm.core.data.sqlserver.MSSqlDDLGenerator

db.connectiontestquery=select @@version

#Hibernate settings

db.hbm2ddl=validate

9. Confirm each tomcat instance is running on a unique port and this port is not in use by something else

tomcat\conf\server.xml

Unique field include-----

Server port="11005" shutdown="SHUTDOWN"

<Service name="Catalina"> , (e.g catalina1 and catalina2)

<Connector port="11009" protocol="HTTP/1.1"

connectionTimeout="20000"

redirectPort="8443" />

<Connector executor="tomcatThreadPool"

port="11009" protocol="HTTP/1.1"

connectionTimeout="20000"

redirectPort="8443" />

Connector port="8443" protocol="HTTP/1.1" SSLEnabled="true"

maxThreads="150" scheme="https" secure="true"

clientAuth="false" sslProtocol="TLS" />

<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" />

<Engine name="Catalina" defaultHost="localhost" jvmRoute="jvm1">

-->

<Engine name="Catalina" defaultHost="localhost">

10. Check entries within IIS sdata application – URL Rewrite

11. Restart IIS and Tomcat for changes to take affect

Any issues with URL rewrite , the installer can be found CRM\Utils\EN\UrlRewriter

Set Up Dropbox - Blank Black Login Screen - FIX

2017-08-02T20:17:00.000-07:00

Issue: Dropbox auto updates and it now asks you to sign in , the only issue is that the login screen is totally blank or black

Cause: This appears to be a display issue but first of all rule out the following

Popup blocker
Trusted sites internet explorer
Firewall / Anti-virus exceptions
Java / Adobe Flash (maybe :S )

Fix: For me the issue was display / graphics issue as I could blindly make my way through the setup prompts and some windows were not black other were

My fix was unusual but involved

Setting resolution to 1024x768
Set dropbox to use 256 bit colors (right click shortcut -> properties -> compatibility tab)
Plug into your machine/server hosting dropbox with a VGA cable mouse & keyboard

When I did this everything came up as normal, I am not totally sure which part of this resolved the issue but it may have just been physically connecting to the machine with a vga cable

Other: another possible option for those running dropbox on a virtual machine would be to connect via the console/kvm or remote desktop into the machine. Even from the machine itself to itself.

Note I did try Microsoft remote desktop with the same issues so it may be worth trying a few different remote desktop clients as it appears to be a purely graphical issue, well for me anyway

Hope this helps someone , I know dropbox support is manned by one sole hamster , poor fella he's got so many emails to get through

Windows 10: Sysprep error Failed to remove apps for the current user: 0x80073cf2.

2017-07-05T22:41:00.000-07:00

Why Sysprep Why...

2017-07-06 12:59:56, Error
SYSPRP Package Microsoft.Appconnector_1.3.3.0_neutral__8wekyb3d8bbwe was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.

2017-07-06 12:59:56, Error
SYSPRP Failed to remove apps for the current user: 0x80073cf2.

2017-07-06 12:59:56, Error
SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.

Recent sysprep issue that was driving me banana's basically anytime you try and run sysprep it would stop telling me to check the setupact.log for issues, error above

Error: One or more users has packages installed under their user profile, if you receive package not found its just not found under your user profile

Resolutions:

1. The packages belong only on your profile

open up powershell

get-appxpackages | Remove-appxpackages (will remove all packages )

get-appxprovisionedpackages -online | Remove-appxprovisionedpackages -Online ( removes all provisioned)

if you want to be more selective you can do get-appxpackages

get-appxpackages > c:\list.txt will give you a quick output

1. Remove Users with package issues

If this is a sysprep image you most likely won't need multiple user accounts on the image.

goto Advanced System Settings -> Advaned Tab -> User Profiles Settings

remove unneeded profiles, only remove them if you can see the name visible if are seeing unknown profile or an un-recognizable name removing the profile will not fix your issue

3. Find out what user has the package installed

run get-appxpackages > c:\list.txt

Open up the list and you will see for example

Microsoft.Appconnector_1.3.3.0_neutral__8wekyb3d8bbwe

PackageUserInformation : {S-1-5-21-1338954240-834293059-396468565-3684 [S-1-5-21-1338954240-834293059-396468565-3684]:

Installed, S-1-5-21-1338954240-834293059-396468565-15198

[S-1-5-21-1338954240-834293059-396468565-15198]: Installed,

S-1-5-21-1338954240-834293059-396468565-500 [S-1-5-21-1338954240-834293059-396468565-500]:

Installed, S-1-5-21-1338954240-834293059-396468565-15164

[S-1-5-21-1338954240-834293059-396468565-15164]: Installed}

The package lists all SID's with offending package

Logon to DC and use AD Module for Powershell

Get-ADUser -identity

e.g "Get-ADUser -identity S-1-5-21-1338954240-834293059-396468565-15164"

this will return the username , which you can then use to login to that machine if the profile no longer exists on the machine or if the machine is still attached to the domain and you are seeing clear usernames under the user profiles simply remove the offending profile.

Good Luck & I hope that helped , until next time.. feel free to leave comments/questions

note: this is on the latest version of windows 10 pro as of 6/7/17 & I also did try get-appxpackages -allusers | remove-appxpackages but with 0% success

Chrome Couldn't Load Plug-in Issue - FIX 2016 - Adobe Flash Player

2016-10-05T17:14:00.001-07:00

An error that has been building and building so it seems, 3 possible fixes below

1. Incompatible Adobe Flash and Chrome Versions (e.g 32 bit chrome 64 bit java , 64bit chrome 32 bit java)

Goto Help -> About Google Chrome and confirm your version

Now confirm that you have the matching 64 bit java plugin installed otherwise you will get the Couldn't load Plugin message.

Another way to confirm your plugin versions is to check in
C:\Users\username\AppData\Local\Google\Chrome\User Data\PepperFlash\23.0.0.versionno

Check the file Size , 32bit = around 15-17mb and 64bit = 29mb +

You can now confirm this in program files to ensure the correct version is being used by the installed applications in
C:\Program Files (x86)\Google\Chrome\Application\53.0.versionno.143\PepperFlash

If the file sizes don't match then there is your issue.

2. Delete Pepperflash folder or Deny permissions on folder

Navigate to
C:\Users\username\AppData\Local\Google\Chrome\User Data\PepperFlash

- Delete any folders within the PepperFlash folder
- Close and Reopen Chrome

Another option is to deny the user permissions to the PepperFlash folder there by preventing them from recreating the folder within PepperFlash which is causing the issues

3. Disable Adobe Flash Plugin

visit chrome://plugins in your browser

Disable Adobe Flash Player , Chrome will then revert back to its inbuilt player (some content may not be shown correctly) but will work for most

hope that helps

Deploy Myob Silently to Users without Admin Rights using PDQ Deploy

2016-09-16T00:32:00.001-07:00

A quick how to on how you can deploy the more recent versions of Myob without running into the issue were the Myob data is installed into the PDQ deploys default user APPDATA rather than the required user.

Scenario:

-Standard user without Admin Rights

-Large number of users require Myob installed

-Silent install required with no user interaction

-Deployment with PDQ Deploy

-Install to users APPDATA folder

-Myob 2016.2 (in this case)

-MSI Package

Note: You must use the MSI installer for this to be effective , Download the MSI installer directly from the my.myob support page , if only the exe is available simply open the .exe file leave it open then navigate to C:\Users\username\AppData\Local\Temp

If you have trouble locating it run the .exe with a log file and you will be able to pin point the msi’s location, the msi will often disappear once you close the installer window.

IMPORTANT * - Trying to install a .EXE silently will fail due to admin rights and the fact that a .EXE file will also try and install all pre-requisites in this case Microsoft Net Framework. When installing from an MSI always ensure pre-requisites are met first.

Setting up PDQ Job

Install File: Browse to location of MSI e.g MYOB AccountRight Client 2016.2.msi

No Additional Files

Success Codes: 0,1641,3010

Custom Command Line: msiexec.exe /i "MYOB AccountRight Client 2016.2.msi" /quiet /log %appdata%\output.log

Options Tab: Run As Logged on User

Check the log file and the installation will have successfully installed to the logged on users appdata directory.

That’s it all done, If you find that it fails first deploy the package as the default deploy user without a custom command line then proceed to follow steps above.

Hope that was helpful

ThinkVision 14" LT1421 - Blurry Fuzzy Display

2016-01-21T21:22:00.000-08:00

The Big Issue

Recently I have had many cases of users with the ThinkVision 14" LT1421 portable lenovo display complain of display issues with either fuzzy or blurry images

The Fix

The first two steps will be to download the latest drivers for the portable screen and display link drivers

1. Portable Screen -> http://support.lenovo.com/au/en/downloads/ds020544
2. Display Link -> http://www.displaylink.com/downloads/windows

If the screen is still blurry you can try using cleartype

Full HD Laptops

For those with full HD laptops using the portable screen in extended displays mode

Right click the desktop and select Personalize

Click on Display (bottom left)

Select Apply to all Monitors

select Medium,Small or Large. (Medium is a good test)

apply and sign out and back in

Lenovo Scaling

I have also seen lenovo scaling mess with resolutions and cause blurry images, install and uninstall and see if this changes your monitor display quality.

that is all hope it helps

T440s Won't Power On - Totally Dead FIX Laptop won't Power ON

2016-01-18T13:31:00.001-08:00

Common issue for all laptops but I have personally experienced this with T440s, T450s and some HP laptops.

SYMPTOMS
Laptop has a black screen with no indicator lights lit up. Powering on with power pack attached or from battery power laptop is unreponsive and nothing happens

FIX
This is usually a very quick fix, you can remove or disconnect the battery and then hold the power button down to remove any stored up or residual power left over in the system preventing POST.

Step by Step (T440s/t450s and similar laptops)

1. Remove Battery

Remove battery from laptop

2. Remove Back Cover

Undo all the screws on the back of the laptop and then use a spudger to slowly pry open the back cover, see image below for order of steps.

3. Unplug Internal Battery

unplug internal battery , image shown in number 2

4. Hold down power button for 60 seconds

5. Retry powering on with all batteries disconnected

that is all for today , hope that helps for all those whose laptops won't turn on but display beeps or warning lights visit your manufacturers website to identify the issue.

Ive also heard of people getting laptops to boot by removing the ram and trying to power it on , or simply reseating the ram.

Bitlocker - A required TPM measurement is missing. (Imaging & System Partition)

2016-01-17T22:42:00.000-08:00

BitLocker error -> A required TPM measurement is missing

I have seen this error pop up lately for people trying to enable bitlocker on a laptop/pc image. Most commonly the image is taken after using sysprep and the system reserved partition is not imaged at the time.

I have seen this most commonly occur on Windows 8, 8.1

The System reserved partition is required by BitLocker to initiate TPM , you can recreate the partition or repair the partition by doing the following

The FIX

1. Insert your Windows 8.1 CD or USB stick

2. Restart Machine and Boot into USB

3. Navigate repair options to find command line/command prompt

4. Enter the following commands

bootrec.exe /fixmbr
bootrec.exe /rebuildbcd

(*note: normally only the /fixmbr command is required to fix this issue)

restart your machine and retry enabling bitlocker and you should be in luck .

that's all from me, hope that helps . all the best

BSOD / Black Screen -> Processor Limited by System Firmware FIX

2016-01-15T22:13:00.000-08:00

A frequently seen problem especially with Lenovo laptops.

Scenario

Your machine has a BSOD (blue screen of death) , The Screen turns off but the machine still appears to be on and other times it will just shutdown unexpectedly.

You will check Event Viewer like a good troubleshooter or possibly C:\Windows\MiniDumps for BSOD log if they are enabled

The event viewer will reveal the problem **

You will notice a Kernel-Processor-Power error

with general description of : The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
(your msg will differ depending on number of processors and time)

the FIX

1. Update Bios

This is usually the most common fix , visit your motherboard manufacturers website or download a system update tool to download the latest update.

always check the website for the latest update , system update tools are very good and not showing you the latest versions of updates/drivers.

2. Update Docking station Firmware

This one is not as common , updating firmware for your docking station may correct the issue

3. Disable Intel SpeedStep

Intel speedstep often turns out to be the culprit and you will often find even when on the latest bios firmware that you will still see the firmware limited msg's in your event viewer. This is a clue that speedstep is reeking havoc.

Intel speedstep works by scaling clock speed to save power draw or minimize heat . Its basically power saving options for your CPU.

To Disable
- Restart your machine
- Enter your BIOS (usually by pressing delete or F1 upon boot)
- Navigate to Intel Speed step option and DISABLE
- happy days

I have seen this occur on some very new machines so its not just for the oldies

thats all from me again, peace

Sysprep Error - Windows 8.1 Sysprep Generalize Failure

2016-01-12T16:11:00.000-08:00

A very frustrating issue when it comes to trying to sysprep a windows 8.1 image its not uncommon to get the following errors [error logs in Windows\System32\Sysprep\Panther\setuperr.log]

- [0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 0x1f
-[0x0f00ae] SYSPRP WinMain:Hit failure while processing sysprep cleanup external providers; hr = 0x8007001f
-SYSPRP SPPNP: Failed to secure driver file C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\clang_compiler64.dll. Err = 0x3

The culprit is usually

- Windows Store applications
- Pre-installed software

Setting up SysPrep for Success

1. Do a search for powershell , then right click it and "Run as Administrator"

2. Enter the following command

Get-AppxPackage | Remove-AppxPackage

if this does not run , change the working path to -> C:\Windows\System32

to Set Location :

PS> Set-Location -Path C:\Windows\System32

(note: also note you may get errors if you are not logged in with an

Administrator account)

3. Navigate to the windows 8.1 metro menu and uninstall windows games

and music (if they are there)

right click and uninstall music and games

4. You can now run sysprep with generalize flag with no issues

(note: if you have already tried to run sysprep on the current machine/image and it has failed and after performing the steps above it still does not work you will need to modify some registry entries.)

HKEY_LOCAL_MACHINE\SYSTEM\Setup\Status\SysprepStatus (check values for cleanupstate and generalizationstate match image)

hooray that is all , hope that helps all the best.

Rebuilding and Deleting User Profiles - Delete Greyed Out

2015-04-29T23:21:00.000-07:00

the pain of rebuilding user profiles , in windows xp it was a lot simpler

Problem Description: When deleting user profiles you may run into the following issues
- profile always loading as temporary profile after deleted
- Option to delete profile under Computer -> Properties -> Advanced System Settings -> User Profiles is greyed out

- After deleting user profile and try to log back on you get the message " The User Profile Service failed the logon. User profile cannot be loaded." (occurs when manually deleting blaisonly)

Solution: Steps

1. Logon as Local Administrator
2. Remove the account you wish to delete from any Local Administrator Groups
3. Restart Machine (Necessary !! )
4. Delete is now not greyed out , simply hit delete and you are done.

Solution Continued: If the profile still not delete try the follow

5. Navigate to registry entries (to be safe always right click export the registry entries in case you need to import them back)
Delete HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\ProfileList\[SID]
Look for profile image path to verify correct profile is being deleted

6.
Delete HKEY_USERS\[SID]\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

7. Delete Folder under C:/Users

8. Now you are definitely done

thats all folks

Kodak Scanner Smart Touch Buttons not Working or Failed to Format Images

2015-04-28T23:40:00.001-07:00

Kodak scanners, why won't you love me. They are machines thats why.

Common issue when Kodak Scanner have seen this issue on scanners i2600k , i1220 ,i900 and many other scanners.

Problem Description: When hitting the buttons on the scanner nothing happens no scanning popup or widow , absolutely nothing happens.In some cases after a restart it will work for about 15 minutes then continue to fail. In Some cases it will attempt to save files and launch program but will often lead to the "Failed to format images" message.

Solution

Step 1: Use the Kodak Button Re-Mapping Tool

Navigate to your Kodak Installation Directory , in most cases

C:/Program Files(x86)/Kodak/Document Imaging/ScannerModelName/SmartTouch/KSSToolV1.4 for older versions the tool is simply called button mapping

run KSSButtonMappingTool.exe

Verify the install path is correct. Select proper path if necessary
Click the 'Remap Scanner Buttons' button
Restart Machine, turn on and off scanner
done !

the re-mapping tool is the most likely solution but if not please have a look on the kodak site for the latest drivers as I know a lot of scanners smart touch application have been patched lately.

Step 2: Fail to format images

This issue will most likely occur when the Kodak Capture Desktop software that is bundled with your kodak scanner is not installed correctly or quite often missing entirely.

Many people uninstall this program as they prefer to use the smart touch application but unfortunately it appears as though this program must be installed even if never used directly.

Please note: you do not need to register this application so long as you never actually open it. If you do not open the program you will not be presented with the registration window. Once you have opened this program once the scanner will choose to send all scans to the program.

Uninstall the reinstall and leave it be if you wish to use the smart touch application only. The Capture software only really adds an extra step to lengthen the scanning process. For those missing the cd i've scoured the web for it without much luck. I may upload it if ppl are interested

Other

other obvious things to try

under services.msc try restarting the print spooler -> I know technically the scanner is not a printer but it sometimes works.

End the process for the Smart Touch Application in Task Manager, KS something.exe

Update: Contact Kodak Support they can provide some software *freeware* that used to be bundled with this device but for some reason no longer is, in my case support tech gave me a droplink to his personal account so I dunno how easy it will be to get, good luck

thats all folks

Myob Setup Failed - 0x800b0101 Required certificate not within its validity peroid

2015-04-28T22:42:00.000-07:00

A very quick one today , Myob Setup Failed error - 0x800b0101

A required certificate is not within its validity period when verifying against the current system clock or the timestamp int he signed file.

This error occurs because the digital timestamp has expired and is no longer valid as stated by the error, you have two solutions.

Solution 1: Roll back your Clock and Retry the installation

right click your file and go to properties, under the Digital Signatures tab you will see when the file was timestamped , in my case Saturday 7 Feb 2015. As far as I know a timestamp lasts about 2-3 months sometimes longer

Wind your clock back to this timestamp date and reinstall.

Solution 2: Visit the MYOB site and re-download

Visit the myob site and re-download the site, it will have a fresh timestamp from the day you downloaded it. Useful options for those not administratively privileged to change the time.

That's all folks, not sure the reasoning for timestamps but there must be a reason

Outlook Messages stuck in Outbox then Disappear - Recover Email Items

2014-11-09T21:28:00.001-08:00

A very frustrating error which goes something like this.

You type up a bunch of emails and then hit send, they will then sit in the outbox forever not sending. You close down and reopen outlook and the email items have magically disappeared no sign of them in drafts or deleted items.

This issue currently occurs in Outlook 2010 & 2013

Cause: The cause of this issue according to microsoft is the use of Network Archive .PST files , so if you have those attached remove them if you can or move away from them slowly.

The other reason is 3rd party addins, the most common culprit is the itunes/icloud addin.

Solution

not so much a solution but a way to recover your emails that were not send.

1. Download MFCMAPI -> http://mfcmapi.codeplex.com/

2. Load the mail profile on your computer if possible , otherwise run mfcmapi on the clients machine

3. Right click the mail profile and click Open Store

4. Navigate to the Recoverable Items folder , Right click and select Open Contents Table

5. Sort by Received or Submitted Date

6. Find your email, right click and export message to .msg

there you have it, its not a total loss you can retrieve the emails. It would be nice if Microsoft fixed the issue though

best of luck , hope it helped

Buy Kindle Books from Amazon Japan outside of Japan - Guide

2014-09-16T23:15:00.001-07:00

A guide on how to buy books from Amazon.co.jp when you are not actually in Japan ( Working as of 03/09/2014)

So Basically if you have been lucky enough to buy an Amazon kindle Paperwhite from Japan you would have realized your luck just ran out and you can no longer buy books when you aren't physically located in Japan. Amazon support's response was please wait until you get back to Japan before buying anymore books.

For some people there will be a short window in which you can buy books while outside of Japan but Amazon usually pick up on this after 2-3 Months and your stuck with the books you have for now.

Here's how to get around it

1. Signup to Amazon.co.jp

I assume you have already signed up at Amazon.co.jp but just in case you haven't head over there and signup for an account. If you cannot read the Japanese text you can view the page in English by clicking the button on the top of the page.

2. Setup your Credit Card

Go to your amazon account settings and enter your credit card details . Feel free to add a fake Japanese address and zip code as these details are not used by Amazon when processing credit card payments

for example
Last Name: Smith
First Name: John
Post Code/Zip Code: 535-0005
Prefecture/Area: 大阪府 (Osaka-fu)
Phone number: 090 22224444

3. Find a Free Japanese Proxy

The next step is to find a free japanese proxy that you will use to connect through thus making your ip address appear as though you are physically located in japan. I use gatherproxy.com to find a suitable proxy but there are many others sites out there.

Look for one with an anonymity level of elite this will hide your ip address as well as protect the security of your data going in and out of the proxy server.

4. Configure your browser to use the proxy server

the next step is to configure your browser to use the proxy , in this case I am going to use internet explorer as an example. Open Internet explorer and goto

Tools -> Internet Options -> Under the Connections Tab goto LAN settings

now enter the IP address and Port of the proxy you have chosen and hit OK

5. Head back to Amazon.co.jp and buy books

Now navigate back to amazon.co.jp (note: it may be slower now as you are connecting through the proxy) but with a bit of patience you should be able to log back into your account and start purchasing your books and sending them straight to your kindle device.

I did notice every now and then I would get an error saying my payment method was not available but with the amazon 1 click buy feature it seemed to let my transaction through anyway and my CC was charged correctly.

Currently this is the easiest way to buy books from amazon.co.jp , some people have explored other methods such as using vpn's and specialized routers to run their connection through a proxy so that purchases can be made directly from the device itself.

This is not really a big deal when purchases can be made from the amazon site just as easily and can still be received by a kindle device that is connected to a home wifi.

as always things may change in the future but enjoy it while it lasts. Otherwise if you run into CC issues the other alternative is to buy amazon gift cards from ebay and make your purchases that way.

Symantec Backup Exec - Snapshot Technology Initialization failure FIX

2014-09-02T21:29:00.000-07:00

Error Description:

Backup Success with Exceptions

Backup
- Snapshot Technology: Initialization failure on "" Snapshot technology used: Microsoft Volume Shadow Copy Service (VSS).

V-79-10000-11226 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot technology selected returned: "Unexpected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Viewer for Details

Window Event Viewer

Volume Shadow Copy Service error: Error calling a routine on a Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details EndPrepareSnapshots({740e902c-ec91-446e-9c98-4fbc083864a5}) [hr = 0x80042302, A Volume Shadow Copy Service component encountered an unexpected error.
Check the Application event log for more information.
].

The Fix

All steps may not be needed.

1. Ensure that VSS Volume Shadow Copy Service is set to Manual startup type so that Backup Exec can initiate it when needed.

start - run - services.msc

2. Set Backup Exec to use the Volume Shadow Copy Service instead of letting it decide automatically

- Right click your Backup job and goto Edit
- Click Edit under the Backup Subheading
- Under Advanced Open File , select snapshot provider as System - Use Microsoft Software Shadow Copy Provider.

3. Unplug any USB hard drives currently plugged into the Backup Server

This will most likely be the solution for 90% of ppl having this issue. If you have any usb harddrives currently plugged into the server that are not being used or are being used for other jobs for some reason these are interferring with the volume shadow copy service initializing.

Unplug the drive and give it a try it will most likely give you backup success without exceptions.

Office 2013 Crashing everytime you Print - HP Office & PDF Printing Not Responding

2014-07-09T21:19:00.002-07:00

here is a real doozey of an issue, just a real pain and it only seems to happen with Office 2013 and some HP and Canon printers.

Solution

1. Turn off Smart Install

First of all do yourself a favour and turn off the HP Smart Install Feature under

Menu -> Services -> HP Smart Install

this feature is meant to make it easier to install the printer but more often than not it messes it up , take this off and next time you add the printer either via usb or network , choose have a disk and specify the drivers you would like to use. Download drivers from hp website.

2. Disable Printer Status Notification

1. If you are unable to right click your printer and goto Printer Properties. Log off and back on.
2. Right click printer and select Printer Properties
3. Under the Device Settings tab , change Printer Status Notification to DISABLED

that should hopefully fix your issues

Excel 2010 Missing Data and Rows - No Row Numbers

2014-07-09T00:08:00.003-07:00

annoying issue made more frustrating by excel 2010 fancy menu's

Problem:

Row numbers are missing including all data and columns usually until the very end of the worksheet. People often search around the view tab in vain trying to hide and split the workbook but this effects the workbook as a whole and not individual rows and columns. Always check your page layout for an easy fix first though.

Resolution

3 options to go about fixing this issue

1. Unhide Rows

Select the area that contains the missing row numbers and data or select all the data (CTRL + A )

Under the Home Tab - Format -> Hide and Unhide - Unhide Rows

your data and row numbers should reappear.

2. Check the Filter

Make sure you are not accidently applying a filter to your data which may be hiding everything from your very worried eyes

under the Home Tab again , click Sort & Filter and Clear any filters you may have

3. Last Resort - Safe Mode

If all else fails run excel in safemode to rule out third party addins or other setting messing with your data. Goto Run and type in excel /safe

also check your frozen panes if your still having trouble, that is all hope it helps as usual

4. Excel Save as with Macro's Enabled

Some rows may appear blank when opened with macro's disabled or in compatibility mode, go to excel file -> save as and choose Macro Enabled Excel Workbook .

Then close and retry the workbook again

Myob Accountright 2014.2 Error exporting Report to Excel - error TRIBAL.xlt

2014-06-30T00:22:00.006-07:00

Here is a common error people are running into when trying to export reports in Myob Accountright 2014.2 to Excel , PDF seems to be fine.

Error -
C:\users\username\documents\MYOB\accountright\2014.2\reports\spreadsheet\TRIBAL.xlt

The issue arises when the 2014.2 installation for whatever reason fails to install the report excel templates into the directory

c:\Users\Public\Documents\MYOB\AccountRight\2014.2\Reports\Spreadsheet

Most likely this folder will be empty, it should not be

Solution

Copy the template files (.xlt) from another version of myob on your computer or install 2014.1 and copy from there e.g 2013.5 will also work

c:\Users\Public\Documents\MYOB\AccountRight\2013.5\AU\Reports\Spreadsheet

copy everything in the above directory into the 2014.2 path

That should be it, if you are super unlucky you may see the error below

Error - Exception from HRESULT: 0x800AC472

I got past this error by reinstalling myob, it seems to be some sort of error between Microsoft excel and myob communicating. hope that helped

Inserting .m4v movie file into Powerpoint - No Need to convert

2014-06-29T16:35:00.000-07:00

This is going to be an ultra short post, basically people are having issues when trying to insert a .m4v apple video format video into a Microsoft powerpoint presentation.

It is also a huge pain to convert the video into an mp4 or other easily playable format.

Solution

1. Visit http://www.apple.com/au/quicktime/download/ and download quicktime , this will give powerpoint the ability to play .m4v files directly

I have noticed you can actually uninstall quicktime afterwards and it will still work, there must be some codecs installed during the installation that allow this to work.

fin